Customer Reviews for True Blue Carwash
(U-Haul Neighborhood Dealer)

884 reviews

1761 Pembina Hwy Unit 4   Winnipeg, MB R3T2G6

(204) 775-6928

Hours

  • Mon–Sun
    8 am–10 pm

Services at this Location:

Contact Us

(204) 775-6928

1761 Pembina Hwy Unit 4
Winnipeg, MB R3T2G6

Services at this Location:

Hours

  • Mon–Sun
    8 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Landon P. 
Rating:
4.0

Customer did not leave a comment.

Gavin W. 
Rating:
2.0

First of all, The server had problem Its acceptable. But the employee had no idea about key dropbox . my pick up time was 7:00pm. and i had to pick up the Uhaul van at 8:30pm. Even after that the employee was saying to drop the van within 1 hour otherwise they going to charge late fees. I don't know if that's a Uhaul terms and conditions or whatever. I never heard these before yesterday. Still I tried my best to move everything within an hour and drop that van on the Uhaul branch location and forwarded the key to the employee within 10:00pm. I was offended when another employee from the store called me on this morning at 8 and asking where is the key ? Why didn't you drop it off etc etc. And His behaviour was so freaking rude that this time i couldn't stay quiet. And he was being unprofessional cause he should have discussion with his employee first. Then he can have conversation with me if there's an issue. I am really offended with this service. Didn't expect poor management and customer service from Uhaul. Thank You

Md Tayassuq Imam S. 
Rating:
3.0

This location could use better/more signage. Very hard to find. Once we got there, service was excellent and efficient.

Matthew R. 
Rating:
5.0

Vehicle was clean but required some maintenance. The door on the driver's side didn't close properly. Operators are exceptional. My go to for rentals.

charyl H. 
Rating:
2.0

Truck was covered in snow initially. Took the truck home to load things but the back wouldn't open. Took it back. The guy checked and replaced the truck as he wasnt able to open it as well. Furthermore, I was charged extra for the fuel even though I refueled it past the point I initially got it. Have picture proof of the meter as well. Poor service overall. In short not only my time was wadted, I was overcharged.

Syed Ali J. 
Rating:
5.0

Customer did not leave a comment.

doha A. 
Rating:
5.0

Very friendly staff and fast!

cam R. 
Rating:
4.0

This site helped out in an emergency when the original site booked did not fulfill its contract. That was appreciated but the tremendous mix up by the original UHAUL site caused us to lose valuable time and added a tremendous amount to our overall costs.

donna J. 
Rating:
1.0

I was asked to return the truck with the half tank of gas that I started with. I estimated that I used 7 litres of fuel or $13 for the 22 km I drove. I was then charged another $25 for fuel. The tanks should be full to start to avoid any confusion

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Fan J. 
Rating:
5.0

Nothing, excellent service at this location.

David S. 
Rating:
3.0

There was dog poop smeared on the floor inside the trailer from the previous renter. Gross. I had to clean this up before I could load anything inside.

Brett F. 
Rating:
5.0

Great customer service, friendly, helpful. So nice to see.

mylinh T. 
Rating:
4.0

Make sure Guage indicators issues are taken care of before customer gets vehicle

jim M. 
Rating:
1.0

Over charged on the kilometres by about 50 Kim's No appliance cart available or tie straps No easy load ramp on 10 footers Was not impressed at all No proper receipt stating all charges broken down ie. mileage , taxes when you get an e-receipt

Rene F. 
Rating:
2.0

I put gas in the vehicle, exactly the amount when I received the car, but he was arguing that wasn't enough and charged me extra

Khanh H. 
Rating:
3.0

Customer did not leave a comment.

Jordan R. 
Rating:
1.0

Truck which i get was really dirty from inside its smell really bad also truck is really not in good shape. Once I started driving i feel like driving old car with no safety at all. i am glad I didn't hit anybody or damage anything. Also i got overcharged for my rental. This location need some good truck. I think they don't care about customer safety only care about money.

Parth P. 
Rating:
5.0

The representative that did the booking for me and gave me the van should be rewarded. They did a wonderful job.

Oghenevwarhe A. 
Rating:
5.0

Customer did not leave a comment.

Mustafa A. 
Rating:
4.0

Van was not clean inside and out

craig B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Friendly service and always a great experience.

Ray N. 
Rating:
3.0

Add air fresheners in the truck. There was an unpleasant odor.

Jasper R. 
Rating:
5.0

Staff are excellent and very helpful.

cam R. 
Rating:
1.0

They stealing money from customer for gas. They are bad people.

Anwarul H. 
Rating:
5.0

Uhaul was gross smelled like someone lived in it. It was dirty and full of styrofoam plastic and garbage

JASON G. 
Rating:
5.0

The gentleman who operates this location is extremely nice

Mary G. 
Rating:
4.0

Customer did not leave a comment.

Hayley G. 
Rating:
1.0

I chose 24 hour truck and go and I got to the location, logged into my account ready to go before our reservation at 7am and it said I had to wait till 8 am. I then called the customer service rep and she said this location did not set up the keys for my reservation so I had to come back in an hour. I never was notified that my reservation was not ready for the time it was booked. This made our moving very rushed, would never recommend this location.

Bryn L. 
Rating:
5.0

Customer did not leave a comment.

Buddhi R. 
Rating:
1.0

We rent from U-haul all the time. Usually we use the Mcphilips U-haul. We are a new business. Costs as high as they we are trying to be mindful of the miles and gas so we are starting to use the community U-hauls. 1761 Pembina, we have been there a few times BUT on Oct 13th we were double charged. End of the day as per usual my employee puts in 20.00. This didn't move the gas gauge so he added another 15.00 in gas. No way he was putting in anymore because we only 38.1 miles. He brought this to the attention of the store clerk. The person told him not to worry about it. We showed our receipts as pre usual. I get the invoice and we were charge an extra 25.55 for no gas. I phoned to inquire why we were double charged and he had nothing to say except he entered everything into the system and that's what he was told to charge. I asked him how does he thinks 38.1 miles justifies $60.55 in gas. He told me he doesn't know fuel consumption. I told him we would not be back and I hung up. We are now going to our usual U-Haul place to see what they can do to get our money back for the extra fuel we paid.

dave B. 
Rating:
1.0

I was charged an extra $40 for insurance I did not sign up for. I would like someone to contact me and refund my money.

JANELLE A. 
Rating:
5.0

Customer did not leave a comment.

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

joan T. 
Rating:
4.0

Exterior was dirty but not unacceptable. Everything else was great

Jarrod B. 
Rating:
5.0

Exceedingly accommodating. Friendly. Would book again at this location. Have recommended to friends.

charyl H. 
Rating:
5.0

I have been dealing with Saed and his employees at this location the last five times I have needed equipment and they have always been friendly, courteous and professional. I wont go anywhere else!!

Amanda F. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
2.0

Truck was ok but when we stopped to load and put the hazards on, the battery drained in about an hour. Called this location and someone said they would contact the manager. Called back an hour later and all they said was the battery was quite new and to boost the truck. Which we had already planned to do since it was obvious we were on our own. Managed to track down some booster cables and used our own vehicle to boost. Not a great experience.

James S. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
3.0

Customer did not leave a comment.

Bryce L. 
Rating:
1.0

I do not agree with this charge and I would like to speak with you

harold F. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
1.0

I will never drop off here again...I will pay an extra fee if needed!

Shirley J. 
Rating:
4.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Had difficulty using the website to make changes to reservation and online checkin

juhn S. 
Rating:
2.0

You let me book a time to pick up the truck at a location that did not have drop boxes . I had to wait for the location to open before I could get my truck. Unacceptable, careless.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

akshar G. 
Rating:
5.0

Customer did not leave a comment.

Sidra J. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Sherwin D. 
Rating:
5.0

Best Uhaul in town

Muhammad Q. 
Rating:
3.0

Vehicle had a service engine light on. Dusty windshield with no windshield fluid to wash it.

Mohamed H. 
Rating:
3.0

Customer did not leave a comment.

gv G. 
Rating:
1.0

I would never go to this location again they charged me 50$ more even If I did every thing by my self and gave them a key after contact-based fuel. worst experience I ever had with Uhaul. Idiots works there do not even know how to change printer paper. made me wait for my receipt like 10 minutes. I would recommand never go to this location.

Jaykumar P. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
2.0

Customer did not leave a comment.

Shawn H. 
Rating:
3.0

The vehicle inside the cab was dirty and should be cleaned between rentals, coffee all inside cup holders , sticky steering wheel I had to sanitize myself including door handles. Thick dust all over interior and an extremely dirty windshield. Returned truck and the employee had no licence to park it in their parking area after there walk around🥴I will not rent at this location or recommend it to anyone. During this pandemic they need to be more up to par.. Regards Carol Ward 431-205-3366

carol W. 
Rating:
1.0

Customer did not leave a comment.

Kenjiro W. 
Rating:
4.0

The truck was really dirty and with weird noises. I don't understand how you have to pay $25 fee if you return it dirty but no consequences if I receive it super dirty. Makes no sense! I had to clean before and after!

CarolineLuisa C. 
Rating:
3.0

Customer did not leave a comment.

Gabriel B. 
Rating:
4.0

Give a review of the dashboard, gear shift, key insertion and removal and windshield wiper wand demonstration.

Sandra M. 
Rating:
3.0

two of the inside corners of the truck were leaking, we couldn't used it this part because it was full of water, and we had to use our towels so water wouldn't drain, to protect our furniture. Feedback was provided to the staff at the Pembina location.

Carol P. 
Rating:
5.0

Truck was not clean and please include reverse gear camera to truck.

harshal P. 
Rating:
5.0

Headlights and taillights were not working. The light inside the storage area was not working as well. The light knob was tempered and unaccessible. had to drive by having the fear of cops as I was not using lights.

Siddharth P. 
Rating:
5.0

Customer did not leave a comment.

krystin R. 
Rating:
1.0

I arrived and was told my uhaul was overbooked and I was not able to get a uhaul for the day… and it seems that uhaul charged me for a service I didn't even use…. I will be reaching out for a refund ASAP and will never be using uhaul again.

ZAch H. 
Rating:
5.0

Customer did not leave a comment.

Zhiyi H. 
Rating:
1.0

Hello. I had confirmed online reservation for 9 ft cargo van the night before. I got there and they said they didn't have one. But that they could offer me a small truck at same price. However, I was now paying more per km, and gas would be more. They wouldn't match the per km cost or compensate for more gas, even though the mistake was on uhauls end. Kind of ridiculous. I phoned the 1 800 number following day and was reimbursed 50 dollars. I appreciate that, but when this location is in the wrong, and won't even resolve the costs they imposed on me, it creates a terrible customer experience. Sounds like the online booking and the actual location's operations are not in sync whatsoever.

Joel D. 
Rating:
5.0

Customer did not leave a comment.

Nadine M. 
Rating:
3.0

Customer did not leave a comment.

Rolfe B. 
Rating:
4.0

Not sure, it was a very good experience.

Edwin B. 
Rating:
3.0

I would have rated my overall experience as very poor if not for the awesome staff at this location. I particularly did not find the fact that there was dispute on the gas levels interesting and pleasant. I had to put in much extra gas than I actually met there just because the gas level was way lower than what was indicated on the paper given to me, despite the picture evidence I showed when I returned the truck. Despite this, I have to commend the staff that attended to me when I picked the vehicle and especially the staff that was there when I returned it. They were so nice. Amazing people. I only feel it would be nice if the shop takes careful notice of the actual gas level and ensure it corresponds with what is on the system. This disparity is almost becoming norm with U-Haul, a development that is way too sad. Also, the upper mirror on the passenger side is very stiff and it doesn't help in any way in the course of driving. I will still give this location another try and see if this was just a one off.

Olu M. 
Rating:
5.0

The gentleman who helped us at this location was amazing.

WAIL E. 
Rating:
1.0

Customer did not leave a comment.

Ebubechukwu O. 
Rating:
1.0

It all went well, but I will say that the man dealing with us at the beginning was quite rude to my wife. I would like to discuss this. 204.952.3280

Israel G. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
3.0

The app sucks

ethan C. 
Rating:
2.0

Customer did not leave a comment.

Joel L. 
Rating:
1.0

Absolutely the worst experience of trying to rent a truck I've ever had

Brian S. 
Rating:
5.0

Customer did not leave a comment.

ED P. 
Rating:
1.0

No blankets Truck engine light on Owner operator charged another $23 for gas ..he gave me the truck with 3/8 tank full..I returned the same after adding $40 to tank at 1.69 a litre for the 56 Miles I put on the truck ..so gas cost me $63 ..ridiculous for 56 miles ..I feel like I got ripped off

Norman B. 
Rating:
5.0

Friendly and great service. Great trucks. Truck was ready to go when I arrived. Definitely recommend!

Jason T. 
Rating:
5.0

Customer did not leave a comment.

JOYNAL A. 
Rating:
3.0

Customer did not leave a comment.

Sandra D. 
Rating:
4.0

Dropping off location is very convenient. The staff was courteous and accommodating.

Jerry B. 
Rating:
3.0

No fuel bill

Sameh H. 
Rating:
4.0

Was much better than a few days ago, thank you.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Nguc N. 
Rating:
5.0

the staff were excellent and very helpful!

cam R. 
Rating:
5.0

Customer did not leave a comment.

Zeljko B. 
Rating:
1.0

We have used Uhaul several times in the past and never had a bad experience. The truck stunk like garbage and was all wet inside making it different to move boxes. Radio and handle to roll down window didn't work. We drove it 2kms and they charged us $46.50 for gas. The owner is trying to rip people off. Never using Uhaul again.

Timothy Z. 
Rating:
5.0

Customer service was amazing and all services were well informed upfront . Very good experience

Vijay S. 
Rating:
5.0

The customer rep at this location was also very helpful and kind. Again, I would definitely recommend this location to family/friends.

Anthony E. 
Rating:
4.0

Customer did not leave a comment.

JUDE O. 
Rating:
3.0

Train your personnel on goof customer service delivery. The guy I met when I returned the equipment was the worst I have ever seen.

Chukwudi M. 
Rating:
4.0

Customer did not leave a comment.

Carlo R. 
Rating:
3.0

We put 50 dollars in the gas tank and still got charged 20 for gas in the final bill.

Russell U. 
No reviews have been submitted for this location.

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