Customer Reviews for TST Auto Centre

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of TST Auto Centre

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Jenn P. on

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Tight parking, hard to locate the proper business in the plaza, limited hours on weekends. I had to return in person 3 times to complete my contract and get my deposit back. Great people, but hard to find and poor availability.

XINYI L. on

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Customer did not leave a comment.

Jacob R. on

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Avoid this place.

XINYI L. on

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Appreciate for the owner, we had urgent situation and they open for us at Sunday.

Mark J. on

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A moving dolly was ordered and not provided. I had to call customer service to close the reservation after I had returned the vehicle in person. Other than that the rates were fair.

chiamaka O. on

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Kola O. on

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Tracy P. on

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Customer service was bad, the store was sketchy. The truck was dirty, smelt horrible, and was significantly damaged on the exterior. I felt uncomfortable renting from this place and only did so as I needed to pick up furniture urgently.

Edward W. on

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Mileage charges were messed up because operator input mileage from last customer incorrectly. The charges were corrected but had to go in to the operator to do so.

paul L. on

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The back of the ruck was not clean out and the guy working there had trouble getting the rental completed

Matt H. on

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Although the back of the truck was dirty, it was a smooth transition. The merchant apologized nicely and we moved on.

Martyn S. on

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Ensure gas tank full. More difficult to guess how much gas required to top up after use.

Elizabeth F. on

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Peter M. on

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Everything met my expectations. Thank you.

Nadun R. on

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I was given a vehicle with less fuelthan indicated on the receipt. I saw it before leaving the place and got the corrected receipt thereafter.

Jose S. on

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This was my first experience of using UHaul, as my license is Brazilian that delayed the beginning a little and I was in a hurry because I used the truck to get furniture and had scheduled time. As it was my first experience I did not record or photograph any information from the truck. Although I signed that the tank was in the middle when I started the route I realized that it was not, it was below the half tank, almost in 3/8. When I delivered I put the fuel above the one I received, almost in the middle of the tank, even so I was taxed for 1/8 of the fuel tank. Unfortunately I did not photograph, so I know I can not complain, but I would like to register my displeasure with the service, I believe there was bad faith. In my booking I had booked a 9' van however they gave me a 10' truck, as I am accustomed to renting cars, when this happens the value of the request is charged, so I did not realize also that I would be charged the value of km wheeled by the truck 10', I thought it would be a free upgrade. In a hurry and for not knowing the system (it was my first time) I did not photograph or register anything, but I will do it in other opportunities.

Lisa P. on

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It’s very hard to get in and out of the location.

james G. on

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Had to wait over 30 minutes not happy at all worst customer service ever I want compensation for this experience or I will never use U-Haul again

Jean-Francois P. on

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I dropped off when the office was closed so did not get to go inside or speak to anyone.

Melissa B. on

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Yu C. on

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The guy who renting truck there is unprofessional, he always late when I came and give back the truck, he was even not showing up when I returned the truck.

Grace J. on

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Sarah A. on

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The person we picked the uhaul up from had trouble navigating your website. It took a long time to complete the pick up process. Plus there was $100 deposit fee that was unexpected. I know I get that money back but I dont understand the point. I have an account with you, and I have always returned the uhaul in the past.

Josephine N. on

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Difficult to find, hidden in the back corner. Was able to call phone number to get directions. Person on phone was helpful. Gave me specific directions and said all I had to do was park and drop key in key box. Was not open when dropped off.

Wayne M. on

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Keith L. on

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Frankie F. on

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I dropped off after hours so can't comment on inside or personne. Convenient location and good sized parking lot.

jiacheng H. on

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Jovahn S. on

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Manuel G. on

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LYNN H. on

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The equipment was clean for the most part. There was a pair of socks in the truck and the back was left with the furniture covers in it and didn't look like it had been completely cleaned up. I was happy with this location besides the fact he did not use my actual address. They had my drivers license in front of him with my present address and used a totally random one... That bugs me that was done. Why doesn't make sense to me when I'm the customer and provided my actual address.

Tia J. on

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Odd looking location - but great service!

Melissa W. on

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They were not open when I dropped off but had the 24 hour drop off. They had a full parking lot making it difficult to figure out where to park the U-Haul.

Sarah D. on

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See above comments.

leanne H. on

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pick up was scheduled for 9:30am however the location was closed and nobody showed up until 10:15am which delayed out move making a lot of people sit around waiting for nothing. The location is in an industrial area with a gravel parking lot full of debris and pot holes

Andre O. on

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ralph D. on

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Nathaniel L. on

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My pickup was quite late because the staff were not present at the time I was scheduled to get the truck. It took days before the location marked my truck as returned despite it being returned well within the scheduled time. They were able to fix it in post so I was not charged for the extra days, but it was a hassle I did not need both during and after my move. The truck was in good repair and worked fine.

Chrstina R. on

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Not professional and very dirty

SHEMSHEDNINI M. on

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David F. on

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Needs room to park the rental and for customers to park.

JIM C. on

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They were quick to help me. Nice and friendly truck was the best U hall truck I've ever had and was clean

Anthony P. on

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Yvon B. on

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Bradley A. on

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Mike K. on

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tom C. on

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SHARON C. on

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This is the second time I have dropped off a vehicle at 10 am to find no one available. Everything went well, but I felt a bit nervous dropping off the key. I would have liked some receipt or acknowledgment. Even a large sign informing me of what to do would have been helpful. I couldn't even find the front door of this place. However, everything went like clockwork, so I shouldn't have worried.

TANYA G. on

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Customer did not leave a comment.

Jason Z. on

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The truck was blow a 1/4 tank of gas so I had to buy $40 worth of gas and was charged over $50 after everything. it was not clean and the guy I delt with was no help at all they changed my drop off location very late. I have nothing good to say about u Hal!

STEWART L. on

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rita S. on

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I asked to use the washroom. Pigs would not have used it, there was weeks of unflushed matter in both toilets. When flushes,they just threatened to overflow. Looked like they had not been flushed or cleaned ever! Also, my dolly, requested equipment was not on site, he had to drive to another location to get it.

MIKE P. on

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Renting the truck was very smooth. Thanks!

Donna K. on

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ANDY W. on

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KAYLEIGH P. on

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JENNIFER M. on

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Jason M. on

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PAUL T. on

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SARA B. on

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Jean-Philippe G. on

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GLEN R. on

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We went to drop off on Saturday but the place is not open on Saturday or Sunday, Called the 800 number waited 10 minutes and still never got a person. So hung up and left the trailer, not knowing if it was going to be scooped up by someone else and we would be responsible for it. Really should have someone available to accept incoming vehicles.

ELISABETH C. on

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Check your trailers before renting them out. The one I had caught fire after seizing up. Someone could have gotten hurt badly, or my car that was on the trailer could also have been damaged. NOT SAFE!!

PAUL G. on

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Site was not open on Sunday when I returned unit. I was not aware of this prior to dropping off units. I had to call the establishment and was given instructions for drop off.

MARCIA P. on

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Wow this is real nice too, because this isn't even my drop off location! Ha!Ha! I'm returning the trailer in Hanmer not Pembrook, see you guys are messing the drop off uo too, now I'm sure that there will be more delay when I drop it off, get it together. You guys are terrible at what you do. Most poorly run company ever.

ANTHONY B W. on

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Shawn S. on

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Have trucks available to rent, but the guys were excellent, well mannered, and very helpful

DENIS G. on

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When we brought the truck back to Pembroke the man did not seem happy, said he wasn't expecting us, yet i phoned the day before and told them when we'd be dropping off the truck. My husband offered to shake his hand and thank him, but he was not in the mood, and did not shake my husbands hand. He was trying to call someone who wanted to rent the truck, while we were trying to do the paperwork. I found this person very rude and not sure why he's in this kind of buisness. Victoria did not tell us we were limited in millage, i asked and was only told we had 10 days and everything was included. we ended up paying for millage as we were told we went over the amount given. Be careful when renting; they can give you a larger truck, and there is a certain millage you are given

Ray P. on

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100% - if it ain't broke - don't fix it Note: I did not pick up the equipment myself and like to support local businesses so I can only rate - average I would welcome U-Haul as an advertiser in my Ottawa Valley & Pontiac paper. (valleyvendor.biz)!! Trucks Plus, your outlet in Pembroke does not advertise nor does the owner next door - Bell Mobility. You gave me a great ride - appreciated. A nice page in my paper spotlighting the dozens of locations in my area would benifit you. I did everything online but when I called the outlet to confirm and mentioned I would not be picking it up myself and was told that would not be possible as he did not have the CC info from YOU so - I gave it to him and all was tikkety boo. Keep gettin er done :-)

HERBERT P. on

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BRUCE R. on

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MIKE V. on

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CLAUDE A. on

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David L. on

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no interaction. dropped off truck on a sunday. hmmm, place should be open on sundays!

LAURA B. on

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LIEN P. on

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I'm not happy with the service that this Uhaul location has provided me. I picked up the truck on Saturday night, because Sunday the location is not open so when I finished work on Saturday night and came to pick up the truck, there was equipment laying everywhere in the parking lot and it was not easy to take the truck out. When we moved on Sunday, the distance traveled on the Uhaul was almost 8km's and when I returned the truck, I had refuel the truck $15, but the next day the man at the Uhaul stated that I did not put gas in the truck. I have the receipt to prove the gas that was put into the Uhaul the night I had returned it. I'm sure the gas station across from the location can even prove that I was there that night. The man at the Uhaul charged us an extra $56.09 for the 8km's of gas that he stated we did not put back in. It was very embarrassing at the Uhaul location when he stated that we did not put gas in the Uhaul when there was a lot of people in the building. Also, when we returned the truck that night, the entrance way was blocked with snow and we could not return the truck into the Uhaul's parking lot, so we had to park in another buildings properly. I had to write a note to Uhaul where the location of the truck was, and also to the building where we had parked the truck. It was very inconvenient to walk over the snow piles to even get to the Uhaul location to give back the keys and the note. I'm not happy with the service of this Uhaul location at all.

SHAWN H. on

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DEBBIE Z. on

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My move Jan. 31st was a nightmare. The l7 foot cube van broke down 3 times and I never did get moved. When I asked Trucks Plus to rent me a reliable truck, they said that they couldn't rent me another truck until the one I originally rented was returned to their property with a full tank of gas. How could I do that when the truck had been towed away to Ottawa. I live in Pembroke. The truck I rented originaly was 3 hrs. late for our move. We lost all this time in our move. Trucks Plus e-mailed me stating that every day I did not return the truck that I was being charged $29.95. To make a long story short, I had to move myself with my car, trip after trip after trip in freezing -35 degree weather. I froze my feet and hands and injured myself badly - put my knee out. I had already broken this foot 3 times plus the leg and had 4 surgeries. I am NOT supposed to lift anything heavy or stand too long on my foot. I injured my back, my knee and have been unable to use my right hand for a week. Now I have pneumonia from this extremely hard move. The physical and mental stress has been unbearable. I rented the U-Haul so my move could go fairly easily and it was anything BUT!! If the truck would have ran when I had people lined up to help me move, it would have all been done within 2-3 days. This move actually took 11 days!!!! I will never rent from U-Haul and will never recommend it to anyone. The owner of Trucks Plus should be out of business because he did not handle this well at all.

PETER R. on

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Chris F. on

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FLYNN F. on

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dropped off after hours

MATTHEW S. on

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JASON F. on

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The employees were awesome and courteous. The truck was a death trap!! Bad suspension, bald all-season tires in the winter, MPG gauge not working and it wasn't cleaned off properly so I was covering the highway in flying sheets of potentially deadly ice and snow. The truck looked good but was far from acceptable.

ROBERT L. on

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ROBERT L. on

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Andrew C. on

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There was garbage in the trailer when I came to pick it up but one of the employees helped to empty it.

YANNICK D. on

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perry B. on

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shirley S. on

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The service at the counter was very good, very efficient. I did notice that I had to press the brake down quite a way, but the brakes did work well. Perhaps a little adjusting might be needed.

IAN J. on

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easy in - easy out - no one there

KELLY K. on

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This address also came up wrong through your website link to Get Directions. We ended up on the side of the road, speaking to an employee in Georgia who had never heard of Pembroke, ON. It was difficult and confusing to return the truck, especially in an unfamiliar city. If we had attempted to return the truck on the morning it was due, it would have been late (we returned it the evening before, so had the time to sit and chat with Donna in Georgia for 20-30 minutes).

NEIL C. on

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only problem i had was the employee did not do a walk around for new damages and reconfirm the mileage which was wrong.

BARBARA D. on

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It took way too long to get the forms filled in. Mistakes made my the employee.

Richard G. on

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STEVE B. on

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JAKE C. on

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LUIS H. on

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BILL H. on

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Pembroke staff was so nice better than the Petawawa there honest and very helpful I would go back they go the extra mild to help

JOHN T. on

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the location was closed for the week i was informed by another company sharing the building had to drive 50km out of my way ( wasn't inpressed one could be better informed about location closeres

MARY-ANN F. on

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Great service!! Would rent from them again!