Customer Reviews for TTR & SPE Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of TTR & SPE Inc

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Russell B.
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Business was closed. Dropped off truck only.

Maxwell D.
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Customer did not leave a comment.

Jack M.
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The owner was awesome. I would rent a uhaul from here again.

Benigno O.
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Customer did not leave a comment.

Jennifer H.
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Great experience. Super friendly and easy process!

Erika P.
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Customer did not leave a comment.

Katelyn W.
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Philip C.
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Above and beyond service from the team at Tool Time Rentals. I'd go back here in a heartbeat!

Michael R.
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Customer did not leave a comment.

SCOTT U.
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Randi W.
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Vanessa R.
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Rusty W.
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Vinny A.
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Doris L.
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Excellent professional customer service.

PAUL C.
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Customer did not leave a comment.

christian C.
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James S.
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Friendly, efficient people and the truck was clean and ready to go. James M Smith

Danny M.
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Customer did not leave a comment.

DANISHA S.
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Have them sign a contract before leaving the store like other Uhauls so there is no confusion on where the gas gauge was. Mine was on half and they charged me almost $65 for gas b/c they couldn't “remember” what it was on even though I was told 1/2 at the counter and verified that with my own eyes before pulling off. Now I've been waiting over 10 days for my refund b/c they are waiting for approval from someone who was supposed to be in the office 2x since we first spoke and I still haven't received any resolutions or refunds!!

Felecia B.
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Great customer service and very friendly representative.

NEIL G.
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Customer did not leave a comment.

Takara G.
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Customer did not leave a comment.

nyaira H.
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Timothy L.
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Again - They were great and very professional - very helpful

Anthony S.
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Fast, Speedy rental

Lon T.
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Customer did not leave a comment.

John L.
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Tim H.
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No WiFi and in a cell phone dead zone. Very difficult to connect to uhaul app. Other than that it was clean, friendly location and staff.

John L.
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Customer did not leave a comment.

Dana G.
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Be up front with extra charges i rented a footer $19,95only drove 72miles and was charged 108,00 dollars and i only kept truck for 4hrs.

JOSEPH L.
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Customer did not leave a comment.

Reginald C.
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Pick up and return was effortless. Quick service was what I needed in order to complete my job in the required time frame.

walter E.
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Very nice answered all questions

Gary H.
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Customer did not leave a comment.

James H.
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Joseph O.
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Cedric H.
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N/a

Harold M.
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Customer did not leave a comment.

PAMELA S.
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Customer did not leave a comment.

Gregory H.
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Howard M.
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Charles K.
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Rodney B.
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Neal J.
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Karen M.
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elvis M.
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Taylor A.
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Kertrenia A.
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ryan C.
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I need to talk to someone I refuse to pay what's on the invoice due to poor customer service.

william P.
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Customer did not leave a comment.

Timothy W.
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Honestly, I would like a full refund of what I paid. The vehicle was dirty in the cab area, I couldn't drop the vehicle off in the city I moved to, upon return there was no Dropbox for key return, the mileage was off by 270 miles while entering mileage using app, the store manager never returned my call for the refund that I was due.

daniel B.
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Customer did not leave a comment.

tony B.
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I rented the uhaul on Saturday and returned it Sunday and was charged $160 for an extra 4 days

sharon G.
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Customer did not leave a comment.

RHONDA C.
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Nothing! You were great!

Glenda T.
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Mr. Jim made us feel very comfortable helped us and it was a good experience

Brian D.
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Keep equipment clean and up to mechanical standards

Beverly P.
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Customer did not leave a comment.

Lester B.
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The night before my move, I was told my truck was not available at the location I ordered. I was sent to the location (4817 Rozzellez Ferry Road in Charlotte, NC). I went to pick up the 20 foot U-Haul truck that I ordered and the truck was damaged upon arrival. The hood was popped and the battery was stolen / replaced with someone else's battery (it was installed backwards). The truck would not start, and if it did we would not have taken it given the fact it was broken into and damaged. I called U-Haul customer service and was told the area manager would call me to figure out a solution. Waited 15 minutes, no call. Called customer service back and was told to drive 10 minutes to another location (4124 Statesville Road in Charlotte,NC). Arrived at this location to receive a phone call that my truck was not at this location and sent me to a third location. The third location was another 10-15 minutes away (6161 Brokshire Blvd in Charlotte, NC). Arrived at this location and was told that the two trucks on the lot were already reserved for someone else and that they were not to be taken out of the state of NC (I am moving to SC). The order took a while to change / process and eventually my reservation showed up on the screen. We took the 26 foot truck (not the 20 foot truck I ordered, as none were available). I also did not get all the equipment I ordered online. Left this location to begin my move. I was scheduled to pick up the U-Haul at 9 am and did not get it until 3 locations and 2 hours later at 11 am. This severely delayed my move and caused issues with elevator reservations at my apartment. Now how I expected my morning to start when I booked / planned this weeks ago and prepaid all expenses. Not exactly smooth sailing. Pick up was a mess. Final location was a good location that I recommended, process leading up to finally getting the truck was poor.

Russell T.
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Customer did not leave a comment.

Derek H.
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Great customer service!

ALISON C.
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Customer did not leave a comment.

david C.
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Nothing, They were great

Gary H.
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Very friendly and courteous. Quick and in-and-out in minutes.

Thomas G.
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Helped arrange for us to return the equipment after hours.

john S.
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Jim is great to work with!! We will go back again.

sheila W.
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After being routed for a different location. These guys here at this location stepped in and took control. They made the transition very simple. Great team work., and excellent service.

chad B.
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Customer did not leave a comment.

rick C.
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Savalas R.
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Customer did not leave a comment.

Crystal S.
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The uhaul we rented was probably 30+ years old. It got our belongings across country but everything was filthy once we arrived. There was a dirty film and dust all over everything. There was no jack on the trailer so we could only drop it on cinder blockers or the ground.

doug B.
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Customer did not leave a comment.

alfred T.
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DOUG B.
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ALVIN W.
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Good job guys

Serkan D.
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Customer did not leave a comment.

kenneth L.
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Customer did not leave a comment.

Tarnicka C.
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Terry S.
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Christopher J.
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Gary D.
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Thomas G.
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Heads up. The tire restraining strap came completely loose on the RF tire of our car on the transport trailer. Very dangerous condition. The strap ratchet is defective and must be replaced. The strap was tightened at U-Haul at departure and re-tightened an hour down the road. The next time we check the strap was loose! We kept an eye on it with repeated stops and found right-side strap slipping. We notified U-Haul agent at destination.

Courtney B.
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Customer did not leave a comment.

Christi P.
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Location closed at drop off

Shalamane J.
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The location was fine despite the issue I had with the facility closing when I was to return the truck and was charged for an additional two days. Spoke with an Uhaul rep after waiting about 30 mins, to be told I was getting a refund 3-5 business days. NEVER received, and now going to hoops just to speak to someone to get this resolved. Worst experience I have had with Uhaul EVER!!!!!

mario S.
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Customer did not leave a comment.

DOUG B.
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The best group I have dealt with when renting a truck !

doug B.
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This place is great. Best customer service I have gotten from a rental truck location. Easy to get along with guys !

billy W.
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Customer did not leave a comment.

Clift P.
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Victor C.
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Customer did not leave a comment.

donna S.
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Well please with the service both pick up and drop off

Brandon M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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