Local location managed to get me a U-Haul when uhaul said I had to drive 48 miles away just to pick one up. Trash was still in the cab, I picked it up. I rented an appliance dolly because I had heavy items to move and wanted to prevent people getting hurt. I get to my location to discover there was no ramp with the uhaul! Owner was amazing and provided excellent service but quality of uhaul was very poor.Ashley A.
Customer Reviews for Tumbleson Automotive Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DIANA D.
Mike is awesome!!!BENJAMIN T.
Very nice drop off.... Easy to get in and out.Carl D.
Customer did not leave a comment.SCOTT S.
Customer did not leave a comment.Nolan R.
Call them with any issues, don't use the app. It's terribleMatthew M.
Not make reservations online saying there availability where there isn't.CASEY H.
Online check out of equipment was a cluster. What should have taken 15 minutes took an hour. Not sure if that's UHaul's fault or the pickup.DEBRA R.
Alignment was out of the vehicle. The dude had no idea what was going on.Brian S.
Customer did not leave a comment.David E.
Our pickup time was 4pm but they had double booked the truck and we weren't able to get it until 8pm! We were not happy at all and had to load it late at night!Michael M.
Customer did not leave a comment.Gregory V.
Customer did not leave a comment.LYNNE D.
Customer did not leave a comment.DIANA D.
Customer did not leave a comment.CHARLES G.
Customer did not leave a comment.Gerald L.
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.Tina L.
Had to switch my drop off location to tumbleson auto because no one was present or picking up phone calls at my Initial drop off location. The Lot was not plowed and I couldn't even drop the truck at Finish Line if I wanted to.Moises M.
Customer did not leave a comment.bryan R.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Bruce A.
Customer did not leave a comment.RAYMON G.
Mike was great. I was in, out and on the road in no time. I would definitely recommend renting from Tumbleson Automotive Group. Great people, great service.Timothy A.
We arrived at our destination a couple days early and after unloading the trailer we took it to Tumbleson"s for drop off. I had called Mike before we even went on vacation to let him know we'd be dropping the trailer off on a three day weekend and asked for instructions and Mike told me were to drop the trailer and all was well. When we dropped the trailer off on Saturday there was someone working and they had no idea what to do so they called Mike just to let him know we dropped the trailer. Still all is well. Now is when I'm getting mad, we had until Monday to return the trailer but we returned it on Saturday (two days early). On Tuesday I get an invoice from Uhaul with Mike's name on it letting me know that my debit card had been used to charge me for an additional two days for the sum of $56. The trailer was due back on Monday and on Tuesday I get charged for an additional two days for a trailer that was in his yard on Saturday! I called Mike and I was told it was up to me to get it fixed! Not his fault! Can't help me! So how do I get my $56 back and do I need to get new debit cards so they aren't used without my knowledge? Texting at 309-489-6317 or email at firstname.lastname@example.org are the best ways to contact me. Thanks for letting me vent, this is in no way directed at the person reading this. R, Joe AshleyJoseph A.
Customer did not leave a comment.Scott E.
Customer did not leave a comment.LEONARD L.
Awesome customer service!!Larry S.
Customer did not leave a comment.Eric O.
Customer did not leave a comment.Brett P.
Signage would be nice. Clear path to a door would be nice. Anything indicating where the entrance might be. Once inside - no sign of life. First office door - lights out. Restroom below average. Spotted a person walking around who invited us to her office in back after passing door labeled â€œNo Admittanceâ€. We waited through bouts of sighs and head shaking as she tried to navigate a 14â€ computer monitor. That was between episodes of checking her text messages, answering a call from a friend, and multiple attempts to contact somebody at U-Haul. We were lead outside and handed a key. She pointed to a truck across the lot. No help hooking up the auto transport which didn't prevent her from taking a photo to prove that she hooked it up herself. There's more, but you get the idea.Rachel P.
Very helpful.Luellen L.
Customer did not leave a comment.Dennis T.
Customer did not leave a comment.JEFF H.
Owner had no clue what he was doing. I checked in online to make it faster, took 40 mins and he was on phone most of time figuring out how to do stuff. Paid for a appliance dolly online and he didnt even have one.Jennifer D.
Very professional at both locations.Jeffry H.
Customer did not leave a comment.Anastazia V.
Great service, and I love just using the internet for everything, and step by step was helpfulJOI S.
Customer did not leave a comment.Candace D.
I just wish u can go back to paperwork cause im not that good doing this on an phone just do both cause I'm pissed that u didn't explain that ive had to stay INTO the lot to call into the after hoursMildred M.
Hard to reach. Was late morning of pick up. Crew he provided to load were very unproved Iona last.lonna T.
Customer did not leave a comment.DOUGLAS C.
Customer did not leave a comment.lori S.
Great job by Tumbleson's. Made it very easy and will be happy to rent there again.Tim A.
Customer did not leave a comment.Emmy G.
Customer did not leave a comment.Lisa H.
Great service great people great equipmentjoe M.