Customer Reviews for U Loc It Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Loc It Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ronald S. on

Rating:

Trailer performed wonderfully....drivers side corner front clearance lite bulb needs replaceed...did not illuminate....Barbie and Billy are wonderful to work with.

Trey A. on

Rating:

Customer did not leave a comment.

Alan H. on

Rating:

Customer did not leave a comment.

Eva M. on

Rating:

Customer did not leave a comment.

Jason G. on

Rating:

Customer did not leave a comment.

Emily V. on

Rating:

Customer did not leave a comment.

Barnard G. on

Rating:

The paperwork was flawed, but the people were great.

KAYCEE W. on

Rating:

Barbie was kind and helpful. She contacted the main office regarding a refund promised on the truck issued due to equipment malfunctioned.

TOM P. on

Rating:

Barbie does an excellent job!!

Sylvia S. on

Rating:

Customer did not leave a comment.

Catalino R. on

Rating:

Drop off place was very nice and very helpful, plus I was happy to get out Of the smelly truck.

Greg P. on

Rating:

Customer did not leave a comment.

Vincent L. on

Rating:

Everything went well, it was a good experience, felt like I could call this office if something went wrong or had a question.

Jerry C. on

Rating:

Customer did not leave a comment.

Marvin H. on

Rating:

Customer did not leave a comment.

KIERA L. on

Rating:

Customer did not leave a comment.

Lyn G. on

Rating:

Customer did not leave a comment.

Faith W. on

Rating:

Very nice staff fair prices

Jeremy B. on

Rating:

Very friendly people to work with!

JOHN R. on

Rating:

Put cones out by the curb. Makes it easier for backing in after a long hard day of moving.

Larry J. on

Rating:

Customer did not leave a comment.

Sabrina N. on

Rating:

Customer did not leave a comment.

Craig S. on

Rating:

Rhonda did a great job of getting me on the road!

JAMES F. on

Rating:

Customer did not leave a comment.

Dalton R. on

Rating:

Customer did not leave a comment.

Daniel K. on

Rating:

Very good experience.

Trexal S. on

Rating:

Customer did not leave a comment.

William R. on

Rating:

Very friendly, dated but clean property.

BRENDA R. on

Rating:

Facility is as clean as possible for being old and worn out. Could use some paint and door weatherstripping.

Martin H. on

Rating:

Excellent equipment and customer service! Highly recommend!

ROBERT R. on

Rating:

For all your moving needs go see Vickie ,If she doesn't have what you need she will find it for you

CAROL W. on

Rating:

Great staff

Jackie D. on

Rating:

Customer did not leave a comment.

isaac r. on

Rating:

Keep up the great work by keeping the customers informed.

bret m. on

Rating:

Go see Vickie if she doesnt have what you need she will find it for you. Great service

Donald C. on

Rating:

Customer did not leave a comment.

bill b. on

Rating:

The truck was not as nice or comfortable as the first truck I received.

john s. on

Rating:

The customer service from Vicky was outstanding and very helpful. I would rent from this location again. Thank You

justina a. on

Rating:

service was great , the office was full of people but vickie helped each and every one of us and made me feel like i was important to her

BRITTANY W. on

Rating:

This unit was so convenient and the price was just right for the size.

spencer r. on

Rating:

If you have U haul needs go see Vickie she will help you . very sweet lady

sadie c. on

Rating:

Sadie Cross should be there Friday or Sat to move in

TERRY B. on

Rating:

No service at drop off.

sharon s. on

Rating:

we recently moved from the south side of town to the north. We had to store many things prior to the move in order to sell the house so quickly. we were very happy. thanks the Shaums

bob p. on

Rating:

Will come back and rent from vickie very pleasant and she helped me hooked up the auto transporter

Mark M. on

Rating:

It was a real pleasure dealing with the U-Haul lady! We were having a difficult time getting my elderly father in law moved. The light hearted attitude (and Baby Ruth candy) sure made things go so much better. Thank you so much for your help! David Tucker

Taylor K. on

Rating:

I was told I was reserved at another storage unit. So I went there but thank you

Penny H. on

Rating:

Vickie is the best!!!!!!!!!!!!!!!!!! Very helpful and friendly

william b. on

Rating:

The agent was very busy. She did her best to take care of everyone. She was very helpful.

Ryon S. on

Rating:

Customer did not leave a comment.

Donna D. on

Rating:

Vickie is helpful in every way , will only rent u haul from her

nandra f. on

Rating:

excellent service

Denis B. on

Rating:

The mileage provided as part of the one way service was not enough to account for the drive between the moving location and drop-off location.

Bruce R. on

Rating:

Customer did not leave a comment.

JD N. on

Rating:

Vickie is very pleasant and helpful I will rent from here again

james l. on

Rating:

Couldn't have had a better experience Vickie is very helpful and polite and very nice THANK YOU VICKIE

danny r. on

Rating:

I will only rent from Vickie she was a big help and very friendly

Todd J. on

Rating:

Customer did not leave a comment.

sally p. on

Rating:

Extremely pleased.

dale s. on

Rating:

Customer did not leave a comment.

Charles O. on

Rating:

Great service!

lourie s. on

Rating:

Vickie was really professional and very nice. She explained everything to me and I will recommend your company to others. Lourie Strickland

LANE M. on

Rating:

Lady working this facility was very nice. She answered all questions n was well informed. Would definitely recommend this facility

LANE M. on

Rating:

Second time in a week I've needed to rent a uhaul. This lady was very nice. very professional was a pleasure being at this facility

Margaret P. on

Rating:

Vickie helped me to understand the difference from in town to one way and the best way to go

joe d. on

Rating:

My truck and equipment where ready when I arrived. When I arrived and completed paperwork. I was in and out in 8-10 minutes. When I returned the truck, it took less time to return everything then it did to pick up the truck and equipment. Best experience I have had renting a moving truck from any company.

Joseph A. on

Rating:

Customer did not leave a comment.

louis s. on

Rating:

Customer did not leave a comment.

Jay B. on

Rating:

Would use again

cynthia j. on

Rating:

Customer did not leave a comment.

Andrew J. on

Rating:

I wont go any place else to rent a uhaul. Vickie is very helpful

Douglas L. on

Rating:

Customer did not leave a comment.

margret z. on

Rating:

Vicki made the process simple and easy. This is the 2nd time we have rented from this location. Would recommend to friends and family.

ken p. on

Rating:

Very nice truck. Pickup & drop off was very convenient.

Chad S. on

Rating:

I did not use it

David H. on

Rating:

Was charged 25$ for 2 by 2 flat box left in truck. Called was told it cost them $25 to take the pc of cardboard to trash. Asked why the truck wasn’t Che led before I left and was told not their problem. Will. NEVER use or recommend them.

Jackie P. on

Rating:

There was a promise made at the time I made the reservation of one month free rent, after a U-haul rental. When I got to the office of U Lock It I was told that they did not offer that discount. Rude

JUDY R. on

Rating:

Customer did not leave a comment.

lisa d. on

Rating:

Vicki was awesome!! Very great experience!!

Gary L. on

Rating:

Customer did not leave a comment.

Jerry M. on

Rating:

Customer did not leave a comment.

Jeanette C. on

Rating:

Super helpful and polite lady at this location

shon v. on

Rating:

Vickie has great customer service helped me from start to finish

bill D. on

Rating:

Customer did not leave a comment.

Bruce R. on

Rating:

If I take a vehicle at 9:45 am on a Friday when is the 1day rental over.? I thought 24 hrs makes 1 day.pls advise.

Chester M. on

Rating:

Vickie is so helpful and knows what she is doing

michael m. on

Rating:

The cleanliness of the cab was acceptable - however, the box contained enough leaves and grass to half-fill a 5 gallon pail. A majority of the 54 furniture pads were also covered with leaves and grass and had to be shaken out before use. How often does UHaul clean the windows on their trucks?

donna c. on

Rating:

Customer did not leave a comment.

Gerald B. on

Rating:

The driver door wouldn’t unlock with the key.

darin r. on

Rating:

Customer did not leave a comment.

trexal s. on

Rating:

Customer did not leave a comment.

Mimi A. on

Rating:

Excellent customer service. Vicki was very helpful in getting the truck I had reserved actually at her location for pickup. I needed this as I had previously had a very poor experience in renting a truck at another location nearby. This time things went very smoothly.

Mark M. on

Rating:

I was just there a short time and had little interaction, but what I had was pleasant. No complaints.

anthony b. on

Rating:

Customer did not leave a comment.

Charles M. on

Rating:

Great customer service.

Douglas L. on

Rating:

Customer did not leave a comment.

BRYAN T. on

Rating:

Woman who received trailer when we took it back was yelling at my husband. She told him he needed to unload trailer. She just had back surgery and couldn’t lift. My husband told her no, that was her job. She was using the F word amongst others. Needless to say if we ever have to rent or return a uhaul, it won’t be that location.

caleb h. on

Rating:

Vickie is awesome she knew what she was doing

ellen v. on

Rating:

The lady was very helpful but when I called her for advice she is very quick to tell me that she was done with me that I had to call customer service

DAVE T. on

Rating:

Customer did not leave a comment.

Billy O. on

Rating:

Vickie is very kind and helpful

Alan B. on

Rating:

Agent was very friendly and helpful. The equipment was fantastic

DEBBIE K. on

Rating:

The lady at this place was upset because she stated that Uhaul was supposed to notify her of my dropping off the truck and she had no place to park it. I was informed I could drop the truck at any Uhaul in Granbury, Tx. She was agitated and and mean spirited. Will not recommend her business to anyone.

RICHARD W. on

Rating:

Customer did not leave a comment.

Clifton H. on

Rating:

Customer did not leave a comment.

Manon K. on

Rating:

Vickie is the best she went above and beyond for me

Cody D. on

Rating:

Customer did not leave a comment.

. on

Rating:

I received an email about a late return at 4:00 pm. But had returned the unit on time before closing?

Michael X. M. on

Rating:

Customer did not leave a comment.

Brent F. on

Rating:

Uhaul person came out and helped me load the trailer and get everything hooked up right, she was very helpful, friendly and professional

David H. on

Rating:

Customer did not leave a comment.

STEPHANIE R. on

Rating:

The front desk person was new and pleasant. She didn`t know the system well so the check in process was a little longer than normal. We would use this facility again.