Very nice and supportive staff.
MARK K. | Overall Experience
Customer Reviews for U Loc It Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at all
Jackie M.I was given truck that had only 1/8 tank gas drove it only 15 miles total from time I picked it up until returning it & was charged false gas charges so you could have it at 1/4 tank charging me for previous person failure to fill up I have pic if guage at pick up because it was only 1/8 tank then was charged over mileage I actually drive & for equipment I didn't use & receipt showed bill to be $520 my card charged $750 and no one from there contacted me still
Cody L.My apologies I thought the packers called. I decided to use pods. I am in desperate need for packers Not one showed up over the last 5 days! If you do know anyone just to help pack...please give them ny number. 682-229-9299
Deb R. | ReservationThus location was not the most convenient for me, but the one I picked did not have the equipment I needed. However, service was excellent at this alternative pick up site. Highly recommend.
Charles W.Let customer know in advance if something you reserved is not available rather than telling them when they show up. On top of that, the representative could have care less that my reserved items were not available.
GLENN T.Very friendly service, nice clean and secure storage facility. Would recommend 100%
Nathan M P. | Overall ExperienceGreat location and woman was very efficient in getting us our truck
Richard K.Clean and convenient. No frills just storage. Easy in and out!
Michael A H. | Overall ExperienceGood drop off and thank you
Samuel R.Super nice employee that helped me friendly service
Mary R.Service was excellent, fast and very Professional! Thank you!
Mark E.It was perfect!! We did sweep and returned it clean with gas for our $25 credit
GARY A.Everything went smooth and got my truck in same day. Can't think of anything you guys could improve on! Thank you
Terry D.Jennifer was great. Process went smoothly
Beth N B. | ReservationIt was a little confusing at first but easy to use once I figured it out
Laura Z.Nothing every thing was great
RONALD H.Jennifer is always nice, friendly and professional. We never had any issues and she made our experience a very good one. Would highly recommend these storage units and U-Haul rentals.
TAMMY S. | Overall ExperienceJennifer is the best! Keep her!! Very professional!!
Tamara S.I did not like the fact that I was asked how long I would need the vehicle since I was not going to know what traffic in the metroplex was like. When I rent a vehicle, I would like to know that it's for 24 hours, just like the trailers!
Joseph M.better hours
John G.Be sure the equipment is maintained, the windshield wipers literally flew off when I turned them on during a downpour rain storm.
Dawn C.Jennifer was so pleasant, efficient and knowledgeable
Delia J.Nothing to improve here !!!!
Jerrell Y.Jennifer was very helpfull with all of my needs .
John A K. | Overall ExperienceTry to charge every penny they can. Truck was 30 minutes late and charged a day. Will use Penske next time.
Robert P.Great place!
Kathy A.Jennifer, the site manager, was prompt, professional, courteous and efficient. I was in and out of the office, and on the road within 10 minutes of arrival.
Jim M.Don't advertise an open trailer as 5' by 9' when the interior dimensions are significantly less. Outside dimensions are irrelevant. Thanks.
Louis S.Great customer service. Thank you very much.
CORTLAND D.Had to drop off dolly in the rain but the lady that accepted it came right out and got us all back into the dry asap. thanks
Dennis S.The lady that took care of me was exceptional..
James R.I returned the trailer at 1500, well before the 1700 closing posted. No one there, Office Closed sign in the window. So I had to try to checkout on the mobile app, which didn't work, and had to call Uhaul. What should have taken 3-5 minutes took me 20. Very frustrating.
David O.very fast service
Douglas S.Jenifer always provides excellent customer service as well as a smile that will brighten anyone's day. It is a pleasure to do business here
David A.Very friendly and helpful
Tammy K.Jennifer always has equipment ready and is pleasant to work with
Dave G.Best part was the excellent service by Jennifer. Thank you.
SCOTT B.Equipment was in very good shape. Personnel was very helpful.
Walter S.Excellent service as always.
David A.The manager went above to assist with the hook up. Very proficient.
LEON H.Very helpful manager. Truck and dolly were great.
beny G.Well done. Thank you...
DALE J.This locations needs NO IMPROVEMENT. She is always cheary, and Professional. A PLEASURETO DO BUSINESS WITH
David A.Pick up and drop off very easy. 2 issues : dirty windows. Hard to see out. Tank was not full.
Brenda P.none, service was Great
Dave G.Everything went very smooth
Dave G.Nothing
John W.The manager was wonderful to work with.
Paul C Y. | Overall Experienceyes! The staff was incredibly helpful. Location was very convenient
jeff C.I always enjoy doing business with this place in Granbury. They are excellent
David A.Nothing Jennifer and her staff were very helpful and friendly ..
DANIEL P.Very helpful and considerate to an emergency that I had. Would recommend the UHaul group in Acton to anyone needing a truck/van for their moving day!
Debbie B.I was very satisfied with this location. Very friendly, professional, and expedient. Cannot think of anything at his time to improve the experience.
Lindsey W.The office staff was incredibly friendly and definitely made this place worth recommending!!
Ashley D W. | Overall ExperienceGreat manager and service….
Richard S V. | Overall ExperienceStaff was outstanding!
Dale L C. | Overall ExperienceStaff was great! Very patient and always courteous.
Keven L C. | Overall ExperienceI had 2 units on your Granbury property, I closed 1 and continue to utilize the other. I found them both to be clean on initial inspection. I have been repeatedly happy in all interactions with Jennifer in your office. She is very helpful and friendly. She is an asset to your company.
Mary R M. | Overall ExperienceI always got emails from them reminding me of rent due, confirmation of move out notice and notice of unit being empty. Fair rates and conveniently located.
Troy D L. | Overall ExperienceVery helpful and accommodating. Online payments with auto-pay made the whole process SO easy. If we ever need storage again, this will be our spot!
Sarah E S. | Overall ExperienceVery nice and helpful
Richard A L. | Overall ExperienceI no longer required a storage site. It was a very convenient place and I always felt that it was secure.
TERESA N. | Overall ExperienceI was never able to gain access to the unit. Calls not returned. Refund denied. I never made it past the gate as my gate code never worked.
Ashley D K. | Overall ExperienceOffice staff were very friendly and easy to work with.
RODDY D E. | Overall ExperienceI had no problems. I would recommend this facility to others. Thank you.
Paula L W. | Overall ExperienceJennifer was always very professional and friendly.
ANDY S. | Overall ExperienceI called to reserve a small unit and it was very easy. When I got there and realized that the unit was going to be too small the lady was so nice and found me a unit that would work for me.
Amber C. | ReservationVery friendly, dated but clean property.
William R. | ReservationFacility is as clean as possible for being old and worn out. Could use some paint and door weatherstripping.
BRENDA R. | Overall ExperienceGreat staff
CAROL W. | Overall ExperienceThis unit was so convenient and the price was just right for the size.
BRITTANY W. | Overall ExperienceSadie Cross should be there Friday or Sat to move in
sadie c. | Reservationwe recently moved from the south side of town to the north. We had to store many things prior to the move in order to sell the house so quickly. we were very happy. thanks the Shaums
sharon s. | Overall ExperienceI was told I was reserved at another storage unit. So I went there but thank you
Taylor K. | ReservationLady working this facility was very nice. She answered all questions n was well informed. Would definitely recommend this facility
LANE M. | Overall ExperienceWould use again
Jay B. | Overall ExperienceI did not use it
Chad S. | ReservationThere was a promise made at the time I made the reservation of one month free rent, after a U-haul rental. When I got to the office of U Lock It I was told that they did not offer that discount. Rude
Jackie P. | ReservationVery prompt service polite staff
Privacy R. | First ImpressionsThey were very nice and helpful.
Privacy R. | First ImpressionsThe front desk person was new and pleasant. She didn`t know the system well so the check in process was a little longer than normal. We would use this facility again.
STEPHANIE R. | First ImpressionsEnjoyed the friendliness of the staff. Efficient check in for storage area.
Privacy R. | First ImpressionsDid not have the storage building we were quoted. We asked for boat storage and were told size. We we got there we were told they do not allow boat storage.
Privacy R. | First ImpressionsHad available space very quick to get me sorted out for a unit
Privacy R. | First ImpressionsI got the wrong address when making reservation and did call their office to cancel 2 days prior
Privacy R. | First ImpressionsLinda was fantastic. She offered to keep my Uhaul instead of me having to drive it all the way back to FW, and she offered a free month`s rent to boot. It was a pleasure doing business with her.
Privacy R. | First ImpressionsUnhelpful
Privacy R. | First ImpressionsTrailer parking was in the weed, and also not a pull threw. which I was looking for. Staff was very friendly and helpful!
Privacy R. | First ImpressionsI found the person renting me the storage to be very pleasant and joyful. The unit itself was clean and dry. Thanks for making my experience great. Bill
Privacy R. | First ImpressionsI just showed up, got my unit, and a free lock : The lady at the counter was super nice and on top of things.
Privacy R. | First ImpressionsThe tree leaves needs to be cleaned up There are several yrs of foliage in the driving area of the facility
Privacy R. | First Impressions