Very nice and supportive staff.MARK K. | Overall Experience
Customer Reviews for U Loc It Storage
(U-Haul Neighborhood Dealer)
Granbury, TX 76049
Services at this Location:
9 am - 1 pm / 2 pm - 5 pm
Special Operating Hours
- 6/19/2023: Closed
- 7/4/2023: Closed
- 7/17/2023: Closed
- 8/21/2023: Closed
- 9/4/2023: Closed
- 9/18/2023: Closed
- 10/16/2023: Closed
- 11/20/2023: Closed
- 11/23/2023: Closed
- 12/18/2023: Closed
- 12/25/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at allJackie M.
I was given truck that had only 1/8 tank gas drove it only 15 miles total from time I picked it up until returning it & was charged false gas charges so you could have it at 1/4 tank charging me for previous person failure to fill up I have pic if guage at pick up because it was only 1/8 tank then was charged over mileage I actually drive & for equipment I didn't use & receipt showed bill to be $520 my card charged $750 and no one from there contacted me stillCody L.
My apologies I thought the packers called. I decided to use pods. I am in desperate need for packers Not one showed up over the last 5 days! If you do know anyone just to help pack...please give them ny number. 682-229-9299Deb R. | Reservation
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Stephen E H. | Overall Experience
Thus location was not the most convenient for me, but the one I picked did not have the equipment I needed. However, service was excellent at this alternative pick up site. Highly recommend.Charles W.
Let customer know in advance if something you reserved is not available rather than telling them when they show up. On top of that, the representative could have care less that my reserved items were not available.GLENN T.
Very friendly service, nice clean and secure storage facility. Would recommend 100%Nathan M P. | Overall Experience
Customer did not leave a comment.Nathan P.
Customer did not leave a comment.Joacim J.
Customer did not leave a comment.Tyler F.
Customer did not leave a comment.Bret H.
Customer did not leave a comment.JENNIFER K. | Overall Experience
Customer did not leave a comment.Leslie S F. | Overall Experience
Great location and woman was very efficient in getting us our truckRichard K.
Customer did not leave a comment.Thomas B.
Clean and convenient. No frills just storage. Easy in and out!Michael A H. | Overall Experience
Customer did not leave a comment.Dale J J. | Overall Experience
Customer did not leave a comment.Robbie D.
Good drop off and thank youSamuel R.
Customer did not leave a comment.Kurt W.
Super nice employee that helped me friendly serviceMary R.
Customer did not leave a comment.Sammy G.
Service was excellent, fast and very Professional! Thank you!Mark E.
Customer did not leave a comment.WILLIAM T.
It was perfect!! We did sweep and returned it clean with gas for our $25 creditGARY A.
Customer did not leave a comment.James H.
Customer did not leave a comment.James R.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.Ross B.
Everything went smooth and got my truck in same day. Can't think of anything you guys could improve on! Thank youTerry D.
Jennifer was great. Process went smoothlyBeth N B. | Reservation
It was a little confusing at first but easy to use once I figured it outLaura Z.
Nothing every thing was greatRONALD H.
Customer did not leave a comment.Mark T.
Jennifer is always nice, friendly and professional. We never had any issues and she made our experience a very good one. Would highly recommend these storage units and U-Haul rentals.TAMMY S. | Overall Experience
Jennifer is the best! Keep her!! Very professional!!Tamara S.
I did not like the fact that I was asked how long I would need the vehicle since I was not going to know what traffic in the metroplex was like. When I rent a vehicle, I would like to know that it's for 24 hours, just like the trailers!Joseph M.
Customer did not leave a comment.John T.
better hoursJohn G.
Customer did not leave a comment.Phillip T.
Be sure the equipment is maintained, the windshield wipers literally flew off when I turned them on during a downpour rain storm.Dawn C.
Customer did not leave a comment.Cue B.
Customer did not leave a comment.Joshua R.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Jordan F.
Customer did not leave a comment.Brent W.
Customer did not leave a comment.Brian D.
Jennifer was so pleasant, efficient and knowledgeableDelia J.
Nothing to improve here !!!!Jerrell Y.
Customer did not leave a comment.Ron F.
Customer did not leave a comment.Marla J J. | Overall Experience
Customer did not leave a comment.JAMES S.
Jennifer was very helpfull with all of my needs .John A K. | Overall Experience
Try to charge every penny they can. Truck was 30 minutes late and charged a day. Will use Penske next time.Robert P.
Customer did not leave a comment.Gwyneth T.
Customer did not leave a comment.Kenneth F.
Customer did not leave a comment.Tanner B.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Jayson M.
Great place!Kathy A.
Customer did not leave a comment.Leah B L. | Overall Experience
Customer did not leave a comment.Kyle S.
Jennifer, the site manager, was prompt, professional, courteous and efficient. I was in and out of the office, and on the road within 10 minutes of arrival.Jim M.
Customer did not leave a comment.Stephen L.
Customer did not leave a comment.Barbara J.
Don't advertise an open trailer as 5' by 9' when the interior dimensions are significantly less. Outside dimensions are irrelevant. Thanks.Louis S.
Great customer service. Thank you very much.CORTLAND D.
Customer did not leave a comment.Julie K.
Customer did not leave a comment.ALAN T.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.Faye L.
Had to drop off dolly in the rain but the lady that accepted it came right out and got us all back into the dry asap. thanksDennis S.
Customer did not leave a comment.Keith D.
The lady that took care of me was exceptional..James R.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.ANDRE K.
I returned the trailer at 1500, well before the 1700 closing posted. No one there, Office Closed sign in the window. So I had to try to checkout on the mobile app, which didn't work, and had to call Uhaul. What should have taken 3-5 minutes took me 20. Very frustrating.David O.
Customer did not leave a comment.Carol G.
Customer did not leave a comment.Bret B.
Customer did not leave a comment.Leslie A.
very fast serviceDouglas S.
Jenifer always provides excellent customer service as well as a smile that will brighten anyone's day. It is a pleasure to do business hereDavid A.
Customer did not leave a comment.Leslie Wasilchak W.
Very friendly and helpfulTammy K.
Jennifer always has equipment ready and is pleasant to work withDave G.
Customer did not leave a comment.Bruce W.
Best part was the excellent service by Jennifer. Thank you.SCOTT B.
Equipment was in very good shape. Personnel was very helpful.Walter S.
Customer did not leave a comment.Edward W.
Excellent service as always.David A.
The manager went above to assist with the hook up. Very proficient.LEON H.
Very helpful manager. Truck and dolly were great.beny G.
Well done. Thank you...DALE J.
This locations needs NO IMPROVEMENT. She is always cheary, and Professional. A PLEASURETO DO BUSINESS WITHDavid A.
Pick up and drop off very easy. 2 issues : dirty windows. Hard to see out. Tank was not full.Brenda P.
none, service was GreatDave G.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Ron H.
Everything went very smoothDave G.
The manager was wonderful to work with.Paul C Y. | Overall Experience
Customer did not leave a comment.John D.
yes! The staff was incredibly helpful. Location was very convenientjeff C.
Customer did not leave a comment.Luke M.
I always enjoy doing business with this place in Granbury. They are excellentDavid A.
Customer did not leave a comment.Curtis T.
Customer did not leave a comment.Jeff D.
Customer did not leave a comment.Larry B.
Nothing Jennifer and her staff were very helpful and friendly ..DANIEL P.
Very helpful and considerate to an emergency that I had. Would recommend the UHaul group in Acton to anyone needing a truck/van for their moving day!Debbie B.
I was very satisfied with this location. Very friendly, professional, and expedient. Cannot think of anything at his time to improve the experience.Lindsey W.
Customer did not leave a comment.Gary H. | Overall Experience
The office staff was incredibly friendly and definitely made this place worth recommending!!Ashley D W. | Overall Experience
Customer did not leave a comment.Jacob F. | Overall Experience
Great manager and service….Richard S V. | Overall Experience
Customer did not leave a comment.Nancy L T. | Overall Experience
Staff was outstanding!Dale L C. | Overall Experience
Staff was great! Very patient and always courteous.Keven L C. | Overall Experience
Customer did not leave a comment.Nila K L. | Overall Experience
Customer did not leave a comment.Stanley J L. | Overall Experience
I had 2 units on your Granbury property, I closed 1 and continue to utilize the other. I found them both to be clean on initial inspection. I have been repeatedly happy in all interactions with Jennifer in your office. She is very helpful and friendly. She is an asset to your company.Mary R M. | Overall Experience
Customer did not leave a comment.Andrew K. | Overall Experience
I always got emails from them reminding me of rent due, confirmation of move out notice and notice of unit being empty. Fair rates and conveniently located.Troy D L. | Overall Experience
Very helpful and accommodating. Online payments with auto-pay made the whole process SO easy. If we ever need storage again, this will be our spot!Sarah E S. | Overall Experience
Very nice and helpfulRichard A L. | Overall Experience
Customer did not leave a comment.John G A. | Overall Experience
I no longer required a storage site. It was a very convenient place and I always felt that it was secure.TERESA N. | Overall Experience
Customer did not leave a comment.Patricia H C. | Overall Experience
Customer did not leave a comment.LYNN T. | Overall Experience
Customer did not leave a comment.Gary W. | Overall Experience
Customer did not leave a comment.GABRIELE S. | Overall Experience
I was never able to gain access to the unit. Calls not returned. Refund denied. I never made it past the gate as my gate code never worked.Ashley D K. | Overall Experience
Customer did not leave a comment.Cody J V. | Overall Experience
Office staff were very friendly and easy to work with.RODDY D E. | Overall Experience
I had no problems. I would recommend this facility to others. Thank you.Paula L W. | Overall Experience
Customer did not leave a comment.ASHLEY M. | Overall Experience
Jennifer was always very professional and friendly.ANDY S. | Overall Experience
Customer did not leave a comment.Gloria M R. | Overall Experience
I called to reserve a small unit and it was very easy. When I got there and realized that the unit was going to be too small the lady was so nice and found me a unit that would work for me.Amber C. | Reservation
Very friendly, dated but clean property.William R. | Reservation
Facility is as clean as possible for being old and worn out. Could use some paint and door weatherstripping.BRENDA R. | Overall Experience
Great staffCAROL W. | Overall Experience
This unit was so convenient and the price was just right for the size.BRITTANY W. | Overall Experience
Sadie Cross should be there Friday or Sat to move insadie c. | Reservation
we recently moved from the south side of town to the north. We had to store many things prior to the move in order to sell the house so quickly. we were very happy. thanks the Shaumssharon s. | Overall Experience
I was told I was reserved at another storage unit. So I went there but thank youTaylor K. | Reservation
Lady working this facility was very nice. She answered all questions n was well informed. Would definitely recommend this facilityLANE M. | Overall Experience
Would use againJay B. | Overall Experience
I did not use itChad S. | Reservation
There was a promise made at the time I made the reservation of one month free rent, after a U-haul rental. When I got to the office of U Lock It I was told that they did not offer that discount. RudeJackie P. | Reservation
Very prompt service polite staffPrivacy R. | First Impressions
They were very nice and helpful.Privacy R. | First Impressions
The front desk person was new and pleasant. She didn`t know the system well so the check in process was a little longer than normal. We would use this facility again.STEPHANIE R. | First Impressions
Enjoyed the friendliness of the staff. Efficient check in for storage area.Privacy R. | First Impressions
Did not have the storage building we were quoted. We asked for boat storage and were told size. We we got there we were told they do not allow boat storage.Privacy R. | First Impressions
Had available space very quick to get me sorted out for a unitPrivacy R. | First Impressions
I got the wrong address when making reservation and did call their office to cancel 2 days priorPrivacy R. | First Impressions
Linda was fantastic. She offered to keep my Uhaul instead of me having to drive it all the way back to FW, and she offered a free month`s rent to boot. It was a pleasure doing business with her.Privacy R. | First Impressions
UnhelpfulPrivacy R. | First Impressions
Trailer parking was in the weed, and also not a pull threw. which I was looking for. Staff was very friendly and helpful!Privacy R. | First Impressions
I found the person renting me the storage to be very pleasant and joyful. The unit itself was clean and dry. Thanks for making my experience great. BillPrivacy R. | First Impressions
I just showed up, got my unit, and a free lock : The lady at the counter was super nice and on top of things.Privacy R. | First Impressions
The tree leaves needs to be cleaned up There are several yrs of foliage in the driving area of the facilityPrivacy R. | First Impressions
Additional Services at this Location
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