Update your software program! I'v lost count, how many times the information that the attendants typed in became frozen or disappeared all together. This doubles or triples the time necessary for signing in/up.PATRICK B.
Customer Reviews for U Save Park Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was clean but odometer was off and the rubber gasket seal around the driver's door was falling off. It's a bit tight getting in and out of this location as well. But the desk clerk that helped us was courteous and efficient.STEVEN K.
Tamel was very customer focused and professional- thanks for making my move easy!CRAIG H.
Customer did not leave a comment.Joe H.
Not a problem with this location, but the mobile check-in process. I opted for the mobile check-in, but when I arrived at the location, it would not recognize I was there, so it didn't work for me. I was able to check in at the office (great service) but office was closed when I returned the truck. Mobile check-out did not work for me, and I waited on hold for an hour to speak to Uhaul customer service, only to be disconnected before I could speak to somebody. I was charged a $20 fee for not completing mobile check-out. I've requested a refund, but have not heard anything. I don't have more hours to wait to speak to somebody on the phone, so I'm disappointed in this experience and extra unexpected expense.Andrew W.
The phone e-mail links were different and less informative than a previous rental from U-Haul one month ago at a different location. They wanted to change a penalty fee for not using the U-Haul app.MARK H.
Make sure employees know what they are doing. Did not give accurate information. 0 customer service skills did not look at me at all. She told us we needed to download the app and take pictures before we left then take pictures when we returned we had struggles setting up and I count from the app when we called 800 U-Haul they said we did not need to download the app or take pictures before I spent more time in check out and return then it did to pick up the item unload and go back to U-Haul to drop off it was a terrible experience extremely frustratingPaul M.
IDK, the service was great. Easy fast check in and p/u. Run was just as smooth. The way you operate makes for a smooth transition. Moving can be do upsetting. Mine was super.Rita B.
Good shipping or moving one place to another thanks a lot U haulTUN N.
Customer did not leave a comment.WAYNE S.
Customer did not leave a comment.Jason R.
Keep up the good work.Samuel B.
The staff is a bit rude. It made us uncomfortable.Mian-Moaz U.
Charged $26 for gas even though I returned it with the same amount that I got it (3/4 of a tank). I paid for gas on my credit card and still got charged by Uhaul. The woman behind the desk said she would fix it when I told her the link was charging me. Nothing changed on the final bill when she checked it in.Sarah M.
Better serviceRAVI P.
Customer service rep was excellent! Very friendly and helpful!JASON V.
Customer did not leave a comment.BARBARA N.
I was overcharged for my rental. I returned my rental earlier than expected, and not only that, I only put about 10 miles on my rental, which was 20 miles fewer than my estimated driving distance, but I was charged for driving 70 miles and the photo I took on the app can verify that. Plus, constantly changing the amount I was charged is ridiculous when I upheld my end on the estimation on how long I needed the truck as well as how much driving I was doing.Noah M.
Customer did not leave a comment.NINA G.
I scheduled my reservation for a UHAUL dealer in Minneapolis. When I got there, they told me my reservation had been moved. I had not been informed of this prior to my arrival. This ended up costing me more money as I was charged MORE mileage than I originally had planned for and cost MORE to refill the gas tank. I am not sure I will reserve another truck from UHAUL after this experience.BRITTANY B.
The online check in and check out is very cumbersome. Doesn't work well with Safari. Had to go through Chrome to make it work at all.Mark K.
You should work on you app, came to return truck and had to wait 2hours for some one to show up in the office, cos the app was not working for me to complete the return transaction.John A.
Re: vehilcle. There were problems with starting the ignition.Also, a metallic clanging sound...like exhaust or heat shield problem. And, truck puts out an occasional high pitched squeal. Both office people ay this location are stellar! They are professional, helpful and kind. They go the xtra mile.Andrea E.
Customer did not leave a comment.Kelly S.
Customer did not leave a comment.EMILY KAY G.
Customer did not leave a comment.PETER L.
Nothing. Everything went great and the guy who rented us the truck was hilarious!NICOLE D.
Timmel did and excellent job of getting everything ready for us to pick up the truck.Edwin W.
Customer did not leave a comment.MATTHEW I.
Timmel, was very pleasant to work with !LISA K.
Customer did not leave a comment.Sarah B.
Customer did not leave a comment.Scott F.
This is primarily a self storage facility so it wasn't immediately obvious it is also a u-haul location. No problems with the drop off. If you have furniture pads, be sure to fold them prior to returning. I did so, and the agent told me I would have been charged extra if I hadn'tPETER N.
When I showed up, it took over half an hr to get the truck. And the employee wasn't sure which truck I was supposed to use. I paid for 3 dollies and furniture pads and none of the equipment was in the truck. When we returned to try to get equipment, the attendant was no where to be found. We called 10+ times, no answer. Had to go to another facility. It was a huge headache and it delayed my move by 1.5 hrs. Not to mention then had to go to that separate facility to return the items which was a lot of extra driving and stress on a moving day. Truly will never go back to this location and will recommend no one else go there.Lauren J.
We had reserved our U-Haul for pick-up prior to office open. The employee working close on the prior day had not put the key into the lockbox for us and the window of the truck was left open in the rain. We called and were told to wait ~20 min for the office to open. Luckily, we were helped quickly and readily upon office open. The furniture blankets we had requested were also not set in the truck, but we were able to get those as well. Drop-off was very easy, and as the office was still open we were able to return the truck quickly. While entering the location was easy for pick-up, I can't recommend this location for equipment pick-up outside of office hours. However, once there the office staff were helpful, polite, and apologetic for the delay.Samuel H.
Customer did not leave a comment.KEVIN P.
Agent at pickup facility made me wait fro 1230 until 2 to get my truck so he could have lunchJOHN O.
Customer did not leave a comment.Ren O.
Holy Jesus your mobile app is hot trash. If you're going to force people to use it to check it make sure that it can actually upload pictures. It took 3 phones to finally be able to get the odometer picture to actually upload, and I triple checked to make sure the permissions were correct. I will do my best to never have to deal with U-Haul ever again because of this.Max W.
Customer did not leave a comment.Petrit X.
Timely Graham is awesome and super helpful! Great to work withMolly S.
Sales Rep was very pleasant and helpful.EVETTE M.
Returning the vehicle was a headache. You should not make your customer turn the truck around in a small space and parallel park it. The fact the you get charged if you don't is absurd. The online check in for the vehicle also did not workDavid S.
Customer did not leave a comment.STACEY M.
Customer did not leave a comment.DAVID L.
Hard to get to and lock gate when called for help was told to call the 800 number at u-haul.Robert H.
Customer did not leave a comment.Sydney S.
I would update your website to not allow people to book for windows of time that the location isn't open. I booked for 7-11 but they weren't even open for me to pick up a truck until 9. Then they still expected me to return the truck by 11, which was unreasonable. It was just unfortunate that it threw the rest of the day off getting a two hour delay in when we thought we could get started.SARA C.
Customer did not leave a comment.J P L.
The facility professional I interacted with was absolutely excellent, great at explaining things, and appropriately Friendly. His great attitude alone makes me want to chose this location in the future and recommend it to others.JAI N.
Great service, easy, clean and on time.BRIAN P.
Customer did not leave a comment.Dennis H.
Customer did not leave a comment.Wade V.
Customer did not leave a comment.MICHAEL B.
Place of pick up was helpful. A little hard to get to especially with cKathy C.
Customer did not leave a comment.Grace W.
Customer did not leave a comment.Camille M.
Manager is personable, professional and helpful. I would highly recommend this location.ANDREA E.
Customer did not leave a comment.Morgan V.
Customer did not leave a comment.ANIL S.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.TERRY G.
Send gate code. Let app enter pictures and correct gas and milage infoYona C.
Appreciated the pre check out call to make sure they had the correct dolly for us. Excellent service. Thank you.Stephen R.
The guy at the front was great. We own a company and he was a great business man and hopefully we can work to give eachother more business in the futureELIZABETH H.
Customer did not leave a comment.ELLIOT S.
There was no information given about getting into and out of the gated area. We needed another customer to let us in and out because the office was on lunch. No one was available to help us get out of the gated area. Thankfully a bystander told us a code to enter into the gate key pad. This information needs to be given to all customers, especially the ones using Truck Share 24/7 when it is not required to have an employee help with the return.Amanda M.
Bad website and customer service. Couldn't get into location for self-service pickup because it thought we were in the wrong location (we weren't) and had to wait 2 hours for customer service to finally check in for us.david N.
Your representative was very nice!Adam B.
Customer did not leave a comment.arte wais I.
A code was not supplied to access the gate into the facility. The person on the other end of the intercom seemed very bent out of shape that I needed to be let in to return the truck. Updating the return instructions to include a gate code for this location would be useful. Thanks.Garrett O.
A little bit of a squeeze to get Park your truck when you're done. I suggest bringing someone with you to help you parallel park.ASHLEY K.
The dolly's I reserved and paid for we're not in the truck when I did virtual pick up. I had to come back after business hours opened and was told the location had none and basically too bad.Kristen S.
Customer did not leave a comment.Katie H.
It took us over an hour to get into the gate, unlock our key, retrieve our truck and exit the gate. The 24/7 pick up option was extremely frustrating and further from easy than I could explain in words. At that point it would be easier to wait until the location is open to not have to deal with the headache of not being able to login and get the key, all while waiting on hold with no support for over 45 minutes. Once we returned the truck the worker complained that he had to wake up at 4 am to get our truck ready because â€œwe waited until 5 pm to order for the next morningâ€ which wasn't true. We ordered 2 evenings prior. I shared this with the worker and he continued to vent about his boss and complain about waking up early which was uncomfortable and unprofessional. Did not have a good experience through the app, 24/7 pick up or drop off. We would greatly appreciate being contacted about our experience and even more so would appreciate a refund of some sort. At this point wouldn't recommend this location or pick up process to anyone. Would not choose uhaul again either.Karisa P.
Customer did not leave a comment.Jason F.
Customer did not leave a comment.DALE T.
Customer did not leave a comment.Diane P.
Customer did not leave a comment.JASON F.
Customer did not leave a comment.COLTON F.
I rented a UHaul for Sunday, April 18. On Sunday I went to confirm my UHaul info via my iPhone. I was not able because the UHaul server was down. I drove over to UHaul to pickup the truck -up with a high level of frustration. There was another customer ahead of me when I walked in the office area. The women behind the counter was explaining that the server was down and she was very kind in explaining the process that needed to be followed. She apologized for having us give her the same info that was in the system. - but she could not access because of the server being down.She was so professional, kind, and sensitive to our level of frustration. By her explaining to us the situation and with her kind demeanor - my level of the frustration-was gone and I drove away being a happy customer. When I reflect back on Trish Sanford's excellent customer service - I hope UHaul is appreciative of her being a great professional Customer Service Representative. Thank you Trish - I will be back because of your service and kindness.Esther W.
The only issue was that the cab had a very strong stench of something.Diana H.
I was charged for loving blankets that I did not receive! I also wasn't helped in dropping off the equipment and no one answered the phone to help. I felt treated differently and ignored. Horrible experience! Please fix. I will never recommend this service.Cherish O.
No one was there to help me when I arrived. When I called the number posted I received a very unfriendly tone for calling even though I was there at my scheduled pickup time and was told the employee would be there in five minutes. Then, the employee didn't appear to know how to look up my registration or to have any knowledge of the online reservation system including whether or not I had already paid. All in all, I would not recommend this business to anyone.Joel C.
Make sure someone is in the office during business hours. Make sure YouTube videos are up to date.Mark G.
Customer did not leave a comment.One K.
Make sure bookings that are made in advance are actually ready. I booked my truck out a month before and when got there they said they didn't have one for me. It took 45 min for them to figure out where and how to get me a truck which caused lots of issues for the rest of our moving day. The truck was very dirty and full of trash bits in the front driving area. It was also extremely beat up with a cracked front bumper. I was also charged double for what i was quoted and was not explained why. I will be seeking to get a refund. It seems as if the workers are not properly trained and there is extremely poor communication between people. They had to re-do a forms multiple times and were expressing out loud that they didn't know how to do thier job. I would give 0 stars if i could. Especially if i am not refunded for how I was extremely over charged.Hannah F.
Customer did not leave a comment.Alexandra K.
Everything went great - from the pick up to the drop off! The desk person was very nice.Chris L.
Customer did not leave a comment.Melissa O.
Customer did not leave a comment.Adam B.
Customer did not leave a comment.Sergio R.
Not to park the U haul too close, I was ok but for those that are not used to large vehicles may helpDaniel P.
I was questioned by the front desk guy several times about getting insurance and since I opted out to take really good pictures before and after. I was given extended hours which I didnt need as it seemed as if they were wanting to push off me bringing back the trailer. The back of the truck was dirty, had blankets on the floor, dolly was not attached, and wrappers were left in the front.GARRET D.
A number of hidden, unexplained charges on my bill totaling $60 on an $80 rental. I would never go to this UHaul location again.James E.
Provide the Gate Code for Drop Off to make it available when you log-in to your account. Gate code was shown one single time during pick up then disappears for good. Another customer and myself were dropping trucks off and sat an waited 30+ minutes at 8pm to get in the locked space. No one answered after hours calls and U-Hauls main-line we sat on hold for 25+ minutes. Also Don't double charge customer's, including an unnecessary cleaning fee, then not respond to a customer service request via email. I still haven't been refunded.Ryan T.
Arrived at 9 am to pick up and no employee showed up till about 9:30. Then also had ordered a dolly, employee asked if we wanted a dolly, when we replied yes-they said they didn't have one.JORY A.
The person working on 1/18 was incredibly rude and not at all helpful. I would not refer anyone to use Uhaul if they had to work this this facility.Asher S.
Customer did not leave a comment.Lamech M.
The employee who was working the morning of 1/9 when we picked up the truck was very friendly, helpful, efficient. Everything was great. Thank you!Amber B.