Customer Reviews for U Stor It Gary Avenue
(U-Haul Neighborhood Dealer)

961 reviews

120 Tubeway Dr   Carol Stream, IL 60188

(630) 517-3160

Hours

  • Mon–Fri
    9:30 am–5:30 pm
  • Saturday
    10 am–4 pm
  • Sunday
    10 am–2 pm

Services at this Location:

Contact Us

(630) 517-3160

120 Tubeway Dr
Carol Stream, IL 60188

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–5:30 pm
  • Saturday
    10 am–4 pm
  • Sunday
    10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Excellent customer service. Very friendly and helpful.

Paul Y. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
5.0

Great reception desk and solid service. I would change nothing about this company.

John A. 
Rating:
4.0

explain how to return the truck in detail so i can understand and have peace of mind. i don't know how to drive a truck so my friend drove it for me

Kristin P. 
Rating:
5.0

More vehicles available on weekends

Florence I. 
Rating:
5.0

Very smooth, which makes it quick and easy. We rent several times a year for our non-profit theatre program so we enjoy this worry-free process.

Cornelius M. 
Rating:
5.0

Customer did not leave a comment.

Barbara T. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

actually schedule the u-haul to be ready to be picked up at the time i requested.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

good job

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
1.0

Customer did not leave a comment.

Lorenzo A. 
Rating:
5.0

Customer did not leave a comment.

Theodore R. 
Rating:
5.0

I locked my key in truck and customer service gal helped me get it out ! Thanks

julie F. 
Rating:
5.0

Excellent service always greeted with a smile.

Florence I. 
Rating:
5.0

Truck was very clean and in great working order. This site has lots of vehicles.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Vincenzo C. 
Rating:
5.0

Always accommodating

Florence I. 
Rating:
4.0

Customer did not leave a comment.

Karon J. 
Rating:
5.0

Nada. Everything was smooth and flawless. Truck was clean and in good condition; it drove nicely too.

David H. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

lee M. 
Rating:
5.0

Customer did not leave a comment.

Loretta F. 
Rating:
5.0

Justin was awesome and super helpful!

Reid B. 
Rating:
3.0

I specifically chose to checkin st the counter upon my arrival - my reservation was for 4pm no one was there - I had to checkin online - it was inconvenient since I was in a hurry and your process made me 30 minutes late to my appointment- and then to deliver it / I dropped off the Jets before I realized I had to go through another checkout process which I know I did wrong. I hated this experience- 1 star in my book - I was so confused I wanted to have a person to talk to

Migdalia R. 
Rating:
5.0

Customer did not leave a comment.

Naw D. 
Rating:
5.0

Staff at this location were most helpful. Everything was quick and easy.

peter D. 
Rating:
4.0

To far from my location

tina F. 
Rating:
4.0

Customer did not leave a comment.

Erica N. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

The truck did not run properly. It would not shift from 2nd to 3rd gear sometimes.

Timothy H. 
Rating:
1.0

I rented a 15 foot truck. The keys they put in my lock box were for a 10 ft. They then proceeded to bill me for the 15 ft charging me for a whole .1 miles (which I thought was funny because I couldn't even move the 15ft truck so the mileage did not change).

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

There was an issue online from your set up headquarters and this final location. The manager did not see in the system that there was a drop off there for my trailer. He didn't have a jovial back and forth with me about it if you know what I mean and was almost going to charge me an extra fee to drop it off there! I would have left your trailer right there in the street if that would have happened. That wasn't my problem. Then, he must of discovered something in the computer and said leave it there and there would be no extra charge. He proceeded to help me detach it but no thankk you for using U Haul. You have corporate communication issue between corporate and your local facilities.

Pat H. 
Rating:
5.0

Received a call 3 hours after we dropped off our truck early saying our equipment was past due.

Jake C. 
Rating:
3.0

Was not set up as 24/7 as it should have been.

Shannon P. 
Rating:
5.0

Our pick up location was great and accomadating. However, we originally ordered our trailer from the location on 84 Court in Hanover Park. We reserved it 2-3 weeks earlier and was told they would have a 4x8 trailer for us and were quoted a price of $240 and, if the 4x8 was not available, we could have a 5x8 at the same price. 2 days before pick up, we got a text from U-Haul saying we ne3ded to pick up the 4x8 from a place in Chicago because the 84 Court location did not have the equipment. Luckily the Tubeway location worked with us to get a 5x8 but at a cost of $318. Totally unfair in terms of making a reservation and not getting the equipment promised as well as having to pay a higher price for the trailer. Very disappointing.

john C. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Flavia F. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

You could have helped me unhook the trailer

rick S. 
Rating:
5.0

Justin was great; overall fabulous experience!

Brad B. 
Rating:
5.0

Always great customer service

Florence I. 
Rating:
5.0

Customer did not leave a comment.

Armin K. 
Rating:
5.0

This is the second time that I have worked with your staff at this location and I highly commend the employee on duty for his professionalism.

James E. 
Rating:
3.0

Was not called by vendor (Motorsport) the night before so had no clue where to go to pick up.

James J. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Melanie R. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN S. 
Rating:
3.0

Lock was not usable, gas was lower than 1/8 tank at pickup. I had to fill it to 1/4 tank, should have been done prior to my arrival. I should not have had to paid or faced a potential charge for another user or management being at fault.

Colton B. 
Rating:
5.0

I wanted to take the time to thank Justin for his great service. He was friendly, energetic, and set me up well with all I needed.

Joshua U. 
Rating:
5.0

Nothing

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

YVONNE C. 
Rating:
5.0

The Rental Location is staffed with very knowledgeable personnel. However the rented 17 ft. truck had a few issues: 1. Low-beam headlights were maladjusted and only projected a beam that was 10-15 feet long from the front bumper. High-Beam had to be used continuously for safe night driving. This reduced the safety margin for on-coming drivers. 2. The fuel cap was not fitting the filler-nozzle securely. Even though hand tightening through the 'clicks', the fuel cap would pop-off the filler nozzle and I would have to stop to re-attach it. 3. Occasional 'chattering' of a valve or solenoid would occur while traveling at steady highway speeds. Could not pinpoint the source location of the chatter. Beyond these items, the truck performed reliably enough for me to complete my delivery assignment. 2.

Robert M. 
Rating:
4.0

The mobile pick up and return processes were difficult.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

Worker didn't help in anyway as far as unhooking trailer, inspection of trailer and I had to ask him for a drop off receipt, which seemed like it was a pain in his ass.

Kurt L. 
Rating:
5.0

Customer did not leave a comment.

Noah R. 
Rating:
5.0

very helpful and friendly service. I will definitely use again

Jon B. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
3.0

Associate could be friendlier.

Keyton K. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
1.0

Was told the tank would be at 7/8ths and that's where it needed to be upon return unless I was willing to over-pay for the refill. Tank was at 3/4ths. Still refilled but that was so shady. Will not be using U-haul again.

Thomas M. 
Rating:
5.0

Rental process has noticeably improved since renting about 5 years ago. The Rental agent at U-Stor-It in Carroll Stream was very knowledgeable and affirmed that I was comfortable with all equipment and safety. Will be renting again within 4 weeks from the same location and have no concerns about "open issues".

Robert M. 
Rating:
4.0

Have the equipment that all other U-Haul stores have

Ruel B. 
Rating:
5.0

Thanks for having a fleet of these useful trucks locally available.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

I was charged for a mirror I did not break. And customer service has not yet fixed that charge. The location should be checking its vehicles each day so knows when something is broken and doesn't try to pin it on an innocent person.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Masroor Mahmood S. 
Rating:
5.0

Customer did not leave a comment.

Rosalba C. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
2.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Bethany A. 
Rating:
5.0

Service is good, the guys are efficient and attentive.

ANTONIO R. 
Rating:
5.0

Nothing.. very nice and helpful people

Rob J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

The key wasn't in the box when I got there, I had to wait 30 minutes. Also, no one told me that you have to return the van with a full tank. Thanks for being transparent :/

Hall C. 
Rating:
1.0

I will never use U-Haul again

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The driver door had a poor door seal. There was a lot of wind noise, even driving on local roads. If I had expressway driving, there is no way I could have handled all the wind noise.

Peter V. 
Rating:
5.0

Service was GREAT. Cab of truck could have been cleaner.Overall everyone was ever so helpful and courteous...thank you for all help and good advice. Nice people.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

The automated check out was flawless, the truck had 1,200 miles, like brand new!

Donald T. 
Rating:
5.0

Great customer service, thank you!

Amanda M. 
Rating:
4.0

Communication

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Loren H. 
Rating:
5.0

Customer did not leave a comment.

OLESYA T. 
Rating:
3.0

Customer did not leave a comment.

yakira J. 
Rating:
5.0

The app kept crashing so I did the manual pick and the person there was awesome and helpful

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

Luke C. 
No reviews have been submitted for this location.

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