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Jiande T
Customer Reviews for U Stor It Managers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees were as nice as could be.
Darcy GTried to Scammed me
Steve OThe parking lot and exit driveway were very icey and poorly plowed in an area. It was difficult driving out. Otherwise no issues.
Darion DI was not told there would be a fuel charge for $30. I don't think I will be renting from Uhaul again. Thank you.
Anthony HEasy to find and easy to part
Zachary GSafety check on proper trailer hookup wasn't done. I had to reconnect the trailer myself.
Richard REfficient office and the truck was clean and the gas tank full.
Douglas RThe van’s driver side brake lights did not work and the interior smelled like smoke.
Stephen HThe checkin process wasn’t clear and caused me to be delayed for movers.
Madia SDo you give refunds for days unused. I used the truck for one day.
Robert MThe lady behind the desk, I don’t know her name. She went above and beyond. She was courteous, professional and it was always smiling. Thank you.
Linda WGreat location, drop of after hours was very convenient and my refund for estimated and unused miles was refunded to my account in morning.
jana KEasy pick up and after hours drop off. Truck very easy to drive and maneuver.
Margaret SThe original drop off location was CTJM One, Inc. 9196 Joliet Road, Hodgkins, IL. They would not accept my trailer without me unhooking in pouring rain in far distant lot. They would not accept blankets without me hauling them 50 yards into his shop and staking them in his back room. He is a complete jerk. Should not be a U-Haul rep. U-Stor It Managers LLC were great, very professional super nice.
William WNothing. Great location and very easy mobile check in process.
Haytham MThe woman at the front desk, whose name I don’t know was very friendly and very efficient. She should be commended. A+
Michael DThe app was terrible for after hours delivery. I spent 30 minutes trying to get the stupid thing to work.
John GLocation was supposed to be open at 10am on the day of my drop off. I left two messages with the property manager, but didn’t hear back until I’d already left the property. I waited for almost an hour at the site, before I decided to just leave the truck and drop the key in the mail bin. I’m sure it’s a fine location, but my first experience was poor.
Brent FThis location is maintained superiorly, clean, and orderly. The staff is extremely friendly and helpful. Highly recommend.
Jeffery DEverything was very easy and the customer service was excellent.
Lavina Rthe process for using the app to pick up the vehcile needs to be faster. It took almost 15 min and I finally went inside to speak with a rep and she checked me in manually and provided another set of keys
Michael DThe truck was all ready and waiting as ordered. The staff was courteous, knowledgeable, and efficient. I think this was the easiest truck rental I ever had.
George Beverything was amazing! another location was unexpectedly closed even when i placed my reservation, and you guys were able to grant me a truck even after transferring my reservation last minute! i'll definitely be using this location again when needed
Jessica MThe staff was attentive and provided very quick service. The location was convenient and I would definitely use this location again.
Christopher FThe customer service specialist was great.
Jose SI was not aware that I would need to prove my identity with a lease or a passport or two verifications. Perhaps I overlook back in the regulations that I read. I finally found two people who were home to vouch for me. The digital check-in seem to work fine. It did take me about 20 minutes, however.
Adrienne RLoved the self-service pick up and return process!
SUZANNE PGreat service! Perfect vehicle!
Ricardo RVery nice people. VERY clean facilities
Dave CLower your prices
Lee GThe employees at the location were great. Your customer support staff leaves a ton to be desires. I was supposed to have a 24/7 pickup, spent almost an hour on the phone with them... still couldn't figure it out. Luckily the location opened and was able to get my rental done. An hour of mine and my helpers time wasted because of your "customer service" incompetence.
Dave KI was told by the cashier that the going rate was $20 for the first 24 hours. In the end I got charged for two rental periods.
Joewaun SI had done all the pre-pick up prep work on line, so the lady got me in and out in no time. Perfect!
Brian FUHaul was very hard to find since it's run through a storage company's business location. If we hadn't seen a UHaul truck, we'd never know that was the proper location. UHaul is not well marked as all.
Donna RThe app didn’t function correctly for me.
Chris WThey charge you for two rentals when you only rent one truck for the day. Very shady outfit, would not recommend.
daniel lThe person working at the desk during pick up was great.
Omar LService was awesome.
Mary LThere was a small issue with self pickup so our key was not in the box, but the staff member met us outside unprompted to hand us our key personally. We appreciated that even though we selected a self pickup option, we weren’t just left to fend for ourselves.
John PThe truck had no air conditioning. We didn't find this out until after we packed the truck and were on the way.
Dan CStill waiting for an email invoice that the counter person said he would provide.
Daniel BThe UHaul app needs to be fixed. It was not working for me both on pick-up and drop-off and wasted two hours of my time when contactless pick-up was supposed to be convenient. If I ever use U-Haul again, it would NOT be through the broken mobile pick-up.
Samuel LThe mobile pick up didn’t work so I had to postpone our trip by 2 hours….why let me reserve it at8 if it doesn’t work ….it was awful and I don’t think it is ok
Kelly Gwhen using the online return process the app used to return the vehicle is not very user friendly. The part to record the fuel level upon return would not allow an accurate level to be recorded and I was charged extra for fuel. the vehicle had more fuel than when I picked it up.
Gerald CI expressed my displeasure at the gas mileage of the van. I drove a total of 6 miles filled it up & it took 2 gallons. That's nuts. A van that only gets 3 miles per gallon, you were ripped off when you purchased. However I thought the staff were great.
Henry AFriendlier staff. The man was rigid.
Prasad GWestmont was great. Villa Park which was our original pick up was horrible.
Annette FCustomer service was great and accommodating. The pickup and drop off were swift and easy. The price and the van itself were great. U-Haul made my move stress free! When I decide to move again, I will definitely be back to use the services.
Lucy M