Everything was perfect.
Josephine L
Customer Reviews for U Stor It Yucaipa LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was Charged double the amount! Don’t recommend
Daniel RAbsolute fiasco. I got a confirmation call a few days before and confirmed it I also called and messaged the night before assuring we would get the truck. Well sure enough we shoe up and no truck. We called the help service and we got an other truck however it was open an hour later. So we get there get the truck do the pre checkout form. Do what we needed to do with the truck and return the truck with the proper amount of fuel. Then we get a call saying we did not fill it with the proper amount of gas and we need to come back and prove it was at 1/2 tank as we indicated and uploaded into the pre check. So we drive all the way back show the photo and get the oh I’m sorry someone must have lied about thr amount of gas in the you are all good. Everything total shit show from start to finish.
Tyler WGreat customer service. He me into a Uhaul and got me in and out in under 5 minutes. I definitely appreciate fast service.
Destiny SThis was the best experience I have had with renting a U-Haul. The staff was friendly and professional and took the time to answer my questions. All of my future rentals will be with this location.
Rhonda KThe vehicle was dirty and needed a thorough wash and vacuum. When the engine was running the exhaust had a strong smell indicating unburned fuel. This resulted in very poor gas mileage.
David MThe location was great the customer service was top tier. The gas garage on the van wasn’t cool. I ended up filling it way past what was needed because the gauge was stuck right below the fill line. Lost out on that.
James LTyler at the Yucaipa U-Stor It U-Haul location was fantastic and very helpful.
Lucinda AAngel and Tyler taking care of business again!!. Return of vehicle was just as easy and efficient. These guys are all so friendly and courteous. Love the back up camera too!!! I appreciate the flexibility as well!!
ROBERT JAngel was amazing, thank you brother!!
ROBERT JNice and clean, easy in and out, the young man that helped me was simply AMAZING!!!
Bryant CThe customer service was great and the truck was well maintained and clean. The process was smooth.
Sean L. I was very busy, on a moving day, the u haul experience was great and seamless. The people were great! The van worked well. The van was dirty on the windshield when I got it. Inside,/out. Not enough washer fluid. Easy fix.
TRACEY PThe reservation system is absolutely horrible, the staff at the facility was great, customer care was great..... The booking system , absolutely horrible.
JOHN JExcellent customer service!! 👏 facility is top notch! We will definitely be back for future needs and also will send friends your way! Thank you again! 10 out of 5 stars 🌟
Shannon K