Customer Reviews for U Store Fenton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Store Fenton

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Kenneth H. on

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The 5x8 trailer was clean and in great shape.

Dyan S. on

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Very friendly customer service

Peter F. on

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over charged

Molly H. on

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Milton H. on

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cathy W. on

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Teri H. on

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I had a very nice rental experience with them. Would definitely use them again. Thank you

Angella W. on

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Honestly I see no room for improvement!! This was by far the easiest and fastest rental process I have had. Very friendly staff.

David S. on

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Rick B. on

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Treated very well. Everything was explained. Truck was warm and ready to go first thing in the morning; this was great because it was 20 degrees out. Good Job.

Eric B. on

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Connor S. on

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Harold A. on

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Lee O. on

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Tim S. on

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Some of the rubber chain/hook retainers are in need of replacement. Personnel should inspect these more frequently.

Tim S. on

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Unable to adjust side view mirrors. Windshield wipers need replacing! Fueling program favors Uhaul, not customers. Loading ramp was binding while resetting into vehicle.

Karysa L. on

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Only complaint I have is when I reserved my U-Haul, I was not contacted by any employee in regards to where the truck would be. I drove to three (3) different locations before someone who worked at the storage place called to see where the truck was located. It was not delivered to the location that I had requested and I had to drive an extra 30 miles (all together) to go get the truck. People request the locations for a reason, and that is so we don't have to pay extra miles. Not to mention that cost me more in gas and moving is expensive enough. I never received my $50 reservation fee that U-Haul promises if they do not contact you.

TERESA L. on

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Excellent customer service I really appreciated it since this was a last minute reservation.

Aric W. on

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Larry G. on

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Allan C. on

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The store clerk was helpful and efficient. :-)

James N. on

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Anson R. on

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Bob C. on

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kandis L. on

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Your associate was awesome :)

Marion H. on

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Vicky at the Thompson Rd, Fenton Mi site was extremely patient and helpful when setting up my trip. She kept me informed and followed through with all details, even notifying me that the truck was there a day early. Pick up was quick and efficient. Also when I needed additional supplies later she had them ready when I came to pick up. Would highly recommend this location. Outstanding experience.

Mike A. on

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Vickie and Pam were great. Above and beyond in every way. Highly recommend them.

Bob H. on

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Maurice M. on

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Leo K. on

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No problems with drop off

Mike A. on

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Service was fantastic.

Keith B. on

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RAYMOND H. on

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