Customer did not leave a comment.CYNTHIA LEANNE G.
Customer Reviews for U Store Fenton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was knowlegable and pleasant. Equipment and facilities were exactly what was needed to get the job done. I would use UHaul again.Mark S.
Customer did not leave a comment.Alexandra A.
The Office Lady (Cassie) is a real Professional. Highly Recommend this place!GEORGE THOMAS B.
Office person was very informative and helpful. She handled the paperwork quickly and I was on my way in minutes with all my questions answered. Will use this location again next week.JAMES HAROLD M.
Customer did not leave a comment.Roger O.
The drivers area was clean. The inside of the truck was pretty clean but smelled of marijuana very bad. A couple residents commented on the smell as I was loading up my boxes for my move from my apartment complex.Dina R.
Dolly was not on truck so had to return for another trip to receive dollyMARIO M.
Customer did not leave a comment.Suzanne R.
Customer did not leave a comment.Cindy M.
Windows and mirrors could have been cleaned. I needed to do myself so I could see clearly on my two driveAndrew M.
Customer did not leave a comment.Keithallen B.
Went into the Fenton location on Thompson road and reserved the 10ft truck. I explained to them why a larger truck would not work. Within two hours, I received a call from uhaul office telling me they are going to upgrade me to a larger truck. I again explained why I needed the smaller truck. I received more calls from uhaul telling me that I was going to get an upgrade to a larger truck. It was getting ridiculous and I didn't kno until the day of pick up that my truck would b available. This will probably be the last time I rent from uhaul. I will go back to home depot for my rentals. The ratings above are for the Fenton location and not uhaul.David P.
It was a little confusing to me when I went to drop off the key, it sounded like it was saying I was going to inherit other costs if I don't use the app on my phone to return my truck. It was late and I was tired from working all day and so I went back and loaded the app did all the things that was asking me to taking pictures back and forth. And then of course I had put the key in my pocket after I was distracted doing all this and drove all the way back to my house at midnight and after and had to drive all the way back since I forgot to leave the key there. Originally I was told as long as I had it back by 8:00 or 8:30 in the morning everything would be good I said I should have it back by that night. After I loaded everything in the app it's telling me my bill was more. I'm not sure if that was due to when I was turning it in but I did not have it more than 24 hours. It has been taken care of, I received an email with a bill this morning which was the correct pricing so I don't have any problem. It was just confusing to me. Service is great the lady was great taking care of me and the truck was in great shape. ThanksBrad K.
The staff were all excellent, I would give them 6 stars if possible.Ted L.
Customer did not leave a comment.Mitchell J.
Customer did not leave a comment.Keithmarchel C.
Very polite. Very professional.Mark G.
Customer did not leave a comment.Donald E.
The operator (Pam) was amazing...highly recommend this facility to anyone looking to rent a uhaul...very good service !!Robert G.
Make sure the inside has no blood or anything from prier customers. The truck was filthy gross when we got it, we took pictures then cleaned it before we dropped it off.Kevin F.
Staff was very pleasant and helpful! Very nice lady!!Roberta C.
Customer did not leave a comment.Ian S.
Customer did not leave a comment.MAXINE L.
Customer did not leave a comment.John G D.
Customer did not leave a comment.Ted T.
Customer did not leave a comment.Ruben G.
Customer did not leave a comment.james H.
Customer did not leave a comment.Sharon D.
Customer did not leave a comment.claudiu M.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Cheryl S.
Pick up and drop off were easy - no issues. Friendly people.Larry Q.
Customer did not leave a comment.Sherri T.
Customer did not leave a comment.Barbara A.
The sliding door on this unit was pretty tough to close.Kirsten B.
Customer did not leave a comment.THOMAS T.
Keep staffbarbara A.
Took the truck at 3/8 of a tank, drove about 23 miles total, put $10 bucks in the tank and got charged $10 bucks for gas. I called and asked why, as I took a picture of the needle and I returned it the same. The representative said â€œyou took the truck at 3/8 of a tank, and returned it just over 1/4 of a tankâ€. It's almost laughable because a little over 1/4 of a tank is in fact ... 3/8 of a tank. I'll just go with a different company next time I move and I have already told this story to everyone. It's not the money, it's the principle. Hard to believe a company this big really needs $10.Jason S.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.Ilene H.
Had to drop uhaul off where we picked it up, that's ridiculous, just to charge for extra mileage. The person in the office was unable to explain the charges, and just wanted to pass the buck. We will never use uhaul againJeannine H.
Customer did not leave a comment.Bob H.
Customer did not leave a comment.David P.
Clean, available and professionalLisa A.
The 5x8 trailer was clean and in great shape.Kenneth H.
Very friendly customer serviceDyan S.
over chargedPeter F.
Customer did not leave a comment.Molly H.
Customer did not leave a comment.Milton H.
Customer did not leave a comment.cathy W.
I had a very nice rental experience with them. Would definitely use them again. Thank youTeri H.
Honestly I see no room for improvement!! This was by far the easiest and fastest rental process I have had. Very friendly staff.Angella W.
Customer did not leave a comment.David S.
Treated very well. Everything was explained. Truck was warm and ready to go first thing in the morning; this was great because it was 20 degrees out. Good Job.Rick B.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Connor S.
Customer did not leave a comment.Harold A.
Customer did not leave a comment.Lee O.
Some of the rubber chain/hook retainers are in need of replacement. Personnel should inspect these more frequently.Tim S.
Unable to adjust side view mirrors. Windshield wipers need replacing! Fueling program favors Uhaul, not customers. Loading ramp was binding while resetting into vehicle.Tim S.
Only complaint I have is when I reserved my U-Haul, I was not contacted by any employee in regards to where the truck would be. I drove to three (3) different locations before someone who worked at the storage place called to see where the truck was located. It was not delivered to the location that I had requested and I had to drive an extra 30 miles (all together) to go get the truck. People request the locations for a reason, and that is so we don't have to pay extra miles. Not to mention that cost me more in gas and moving is expensive enough. I never received my $50 reservation fee that U-Haul promises if they do not contact you.Karysa L.
Excellent customer service I really appreciated it since this was a last minute reservation.TERESA L.
Customer did not leave a comment.Aric W.
Customer did not leave a comment.Larry G.
The store clerk was helpful and efficient. :-)Allan C.
Customer did not leave a comment.James N.
Customer did not leave a comment.Anson R.
Customer did not leave a comment.Bob C.
Your associate was awesome :)kandis L.
Vicky at the Thompson Rd, Fenton Mi site was extremely patient and helpful when setting up my trip. She kept me informed and followed through with all details, even notifying me that the truck was there a day early. Pick up was quick and efficient. Also when I needed additional supplies later she had them ready when I came to pick up. Would highly recommend this location. Outstanding experience.Marion H.
Vickie and Pam were great. Above and beyond in every way. Highly recommend them.Mike A.
Customer did not leave a comment.Bob H.
Customer did not leave a comment.Maurice M.
No problems with drop offLeo K.
Service was fantastic.Mike A.
Customer did not leave a comment.Keith B.
Customer did not leave a comment.RAYMOND H.
Customer did not leave a comment.Judith S.
Vicki is the greatest person to schedule and work with. She is top notch I'm glad I chose her location..Edwin T.
Customer did not leave a comment.thomas M.
I was unhappy with the fact that I was way over charged on gas mileageBernie T.
Customer did not leave a comment.Jordan M.
There is nothing that I can recommend because my experience was top notch.Helen M.
Customer did not leave a comment.CHRIS K.
Customer did not leave a comment.Bill S.
Customer did not leave a comment.BEN B.
Thank you for the Halloween candy!Naomi D.
Customer did not leave a comment.JEREMY H.
when ordering a trailer on line from a particular location Uhaul should make sure that when the randomly change the pick up location to make sure the customer is aware of the change. I didn't look closely at the email and it was changed. Also when a customer orders a certain size trail you sould ask before just assuming that a bigger trailer is better for the.Robert C.
Customer did not leave a comment.RONALD R.
Customer did not leave a comment.JEFF S.
This location is awesome. Great people to work with!Mary D.
Friendly, helpful and knowledgeable staff. Flexible schedule for pick up due to weather conditions.walter B.
Very easy rental process. I picked up a tow dolly after hours and was able to return it that same evening. Extremely convenient and no hassle.Kathleen B.
Great customer service at this location. Vicki was a pleasure to work with.John K.
I think that your one way rate is way too high.john Y.
Customer did not leave a comment.Jennifer S.
I would Highly Recommend U-Haul and specifically the U-Store Thompson Rd. Fenton Location. Great Service! CraigCraig P.
She was AMAZING!!!MARYANN S.