Service was great!Kristie D.
Customer Reviews for U Store Holly
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Include a long handled snow/ice scraper with truckRussell C.
Customer did not leave a comment.Angeline D.
Charge for gas in advance as part of the rental fee. Would make it easier on the already busy customer!Andrea R.
Customer did not leave a comment.Harvey K.
Customer did not leave a comment.Norman B.
I accidentally put too much gas money in it. It was at 3/4 of a tank when I turned it in instead of a half tank. I don't know if I can get like $10 it taken off the bill or whatTASHINA LYNNE P.
Terrible experience except for Vicki who was very helpful! We arrived early to pick up the truck and couldn't get it via the online portal - talked to customer service (finally) and they said they would send a code to open the box. Never got the code and my reservation was canceled. Thankfully, Vicki arrived at 8:30 and was able to help us get the truck. I would not recommend telling people that you can pick up the truck before the facility opens. We had movers waiting and no truck. Should get a $20 refund (at least) for our trouble but I'm sure you won't do that!Thedford T.
Customer did not leave a comment.Rebecca M.
Seems like a nice establishment; however, they were closed when we returned the truck, and there was barely room for parking the 26' truck since another truck was already parked in the small lot.Timothy L.
Customer did not leave a comment.Joshua H.
The location was good. The mobile app was time consuming . It took us over an hour to complete.Scott L.
The lady that checked my return was excellant and would use her location, great doing business with her.ruth H.
Get the reservation correct the first time. I was called the day before and given a pick up location. When I arrived there was no truck assigned to me. Had to make several phone calls to get everything straightened out. Not a huge deal but a def inconvenience on a Sunday morning.Laaron H.
They really stepped up when we needed larger truck last min uteDavid M.
I have no complaints.the service was great and went out if there way to come in on a closed day.now that's service.thank YOU??????Delores C.
Easy friendly servicesandra H.
Customer did not leave a comment.Sean F.
Customer did not leave a comment.Jeremy Z.
Customer did not leave a comment.Jack D.
Had to call Uhaul as our contract was arbitrarily cancelled. Also we were given 20+ less miles than we needed for our one way. and we had to add the insurance again as it was missing when we went to pick up. Personnel could not answer basic questions like how much MPH does the truck get.Ron M.
Customer did not leave a comment.john D.
Customer did not leave a comment.Kathleen R.
Customer did not leave a comment.Ralph Y.
I was under the impression there was no mileage on this contract, and agent could not point out where it was in contract. I had to pay an extra charge that was not expected. but overall still felt we got good value.Ralph Y.
Customer did not leave a comment.Catherine E.
It was apparent that the gentleman handling this did not know the special arrangements about me dropping The van off at another location. I was a bit surprised that he didn't know thisSUSAN K.
The cab was filthy. The windows were dirty and hard to roll up or down. The odor of "air freshener" was overwhelming. When I cleaned the cab I recovered an expired credit card, a multi pack of expired Midol, a silver colored Detroit Red Wings Zippo lighter, two pennies, a comb, a new men's watch, plenty of dirt and some sort of sticky, milky drink all over the middle seat console and the surrounding floor. After one hour, two buckets of cleaning solution and a couple ounces of window cleaner the cab was clean, it smelled clean and the windows rolled up and down with ease! The truck ran very well, had good power and a nice ride. We turned in a nice clean truck. We left the sand we found in the glovebox for someone else to clean. So, what can you do to improve for the next customer? How about providing a clean product, eh?Jack J.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.KENDRA B.
Customer did not leave a comment.Ronald W.
The AC was not working and it was a long drive because of that in 85 degree weather plus humidity. The change oil light was on as well.Emily T.
Customer did not leave a comment.JAMES M.
Don't change a thing here........but please help the other locations in Holly and Fenton. They.......ARE A MESS!RONALD T.
Customer service excellent, van was way above my expectations and very easy to drive. U haul office had just the packing boxes that i needed, great. Would definitly use your services again and i have been telling all my friends what a very satisfying experience it was. Thank you so very much.RUBEE B.
Customer did not leave a comment.DAREN P.
What a great experience! The service was very personal and professional. U Store Holly will be my go-to for truck/van rental needs!Karyn B.
The overdrive on the transmission wasn't working and when it tried to kick into overdrive it would stop running until it dropped down to 35 mph. After that it would start picking up speed again until you hit the next hill. It done this with the truck full and empty. We called U-Haul and told them about it and there reply was to return the truck to Mckays and keep driving it. There was another U-Haul right down the street from where we dropped the load off at. Not Happy, could have been stranded on I-75,JIM C.
Great job. Very helpful. Willing to make it work for my time sensitive needs. Thanks!John K.
Rhonda was extremely helpful and professional with my last minute reservation! So glad to know you're so close when we need you again! Thank you for making a crazy day so much easier!ROBIN E.
Customer did not leave a comment.DIANE K.
Customer did not leave a comment.LISA M.
Customer did not leave a comment.Glen W.
Customer did not leave a comment.DEBBIE H.
Rhonda was extremely helpful, as a consultant, who not only met my needs with certainty but also provided friendly service.Danette M.