Customer Reviews for U Store U Lock Rentals
(U-Haul Neighborhood Dealer)

86 reviews

371 Luckie St   Baxley, GA 31513

(912) 367-3448

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(912) 367-3448

371 Luckie St
Baxley, GA 31513

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

First class

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgette J.  |  Overall Experience 
Rating:
5.0

Well pleased with the whole transaction. Thanks

BILL H. 
Rating:
4.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

CLINTON S. 
Rating:
5.0

Excellent customer service. If the need should arise, I will definitely use this location again! The manager was very helpful and customer oriented.

Earl A. 
Rating:
5.0

Friendly and considerate.

Austin G. 
Rating:
5.0

Very nice people.

mara J. 
Rating:
5.0

Excellent customer service!

mara J. 
Rating:
3.0

Make sure equipment (towing dolly) work properly tail light wasn't working left and pin came out 2 times every 10-12 miles sparks was flying and stopping traffic *** just make sure u grease pins and hitches etc I paid 49.00 for a towing dolly that didn't work

CASSIUS F. 
Rating:
5.0

Customer did not leave a comment.

Brandy W. 
Rating:
3.0

Customer did not leave a comment.

andrew T. 
Rating:
5.0

Nothing

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
4.0

Very helpful.

Christine S. 
Rating:
3.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Great service. Pleasure to deal with.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

All of my needs were met. Great service.

Richard S. 
Rating:
5.0

The owner is very personable and informative. He assured that we had what we needed and were quickly on our way. Not only WOULD I recommend him and this location: I already have. We started our trips as happy customers I have rented many U Haul trucks and trailers over the years. I've never been treated better.

John J. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Don't have any suggestions for improvement. Caleb answered the phone and he was very helpful in meeting my specific needs. Thank you

Donald C. 
Rating:
5.0

Very professional and friendly! My mom had to pick the truck up for me and they were very helpful to her!

Brittany H. 
Rating:
5.0

Service was nice and the guy that we deal with was very nice and respectful

Jesssica S. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
2.0

I had reserved a large u haul truck an all he had their was a small one.i will not use this uhaul place again

Suzan W. 
Rating:
3.0

The floor boards had dirt and clay in them. plus the gas was not filled all the way to half a tank.

angie S. 
Rating:
3.0

The only location here in Baxley again if you would like to know more contact me over all this is the second. Time I have rented a trailer from yLl it was a bad experience for the second time around I will not be using you guys again.

david C. 
Rating:
5.0

Customer did not leave a comment.

KEISHA S. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

Carlton R. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Stacy B. 
Rating:
4.0

Customer did not leave a comment.

Donna P. 
Rating:
4.0

Customer did not leave a comment.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

Dominic T. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
1.0

Customer did not leave a comment.

Denzel H. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
1.0

Truck broke down at the red light in the middle of town

Jeremy J. 
Rating:
1.0

Walk through inspection was not done. Uhaul pamphlet information was not given to me. When I got on the road, it started raining. I turned on the wipers and the driver's side was broken. Thankfully, another Uhaul location was nearby. I stopped there and they fixed the wiper, did the inspection and helped me tremendously. I have been using Uhaul for over 18 years and never had a negative experience. Very disappointed in the Baxley location.

Brandy C. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Brandi W. 
Rating:
5.0

Customer did not leave a comment.

Marcus E. 
Rating:
5.0

Wasn't original drop off location that was sent to me via email and text. I had to call to find a place that would take my trailer back. Original place no longer took them. Disappointed in 800 number and online customer services

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Stacy B. 
Rating:
4.0

Customer did not leave a comment.

Francisco S. 
Rating:
5.0

Customer did not leave a comment.

stacy A. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
3.0

Customer did not leave a comment.

John O. 
Rating:
4.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Everything was fine

keith S. 
Rating:
5.0

As for my experience with U-Haul it was good except I had to go to a different location to pick up truck instead of the local U-Haul dealer closest to where I lived. Yes, I was compensated mileage for that and it was very much appreciated. My only other problem was that the appliance Dolly reservation was cancelled and I had to drive again to another location to pick it up other than where I was originally to get it. I was also compensated for that, and again I greatly appreciated it. I just feel that when emails and phone calls confirm reservations for trucks and other equipment that it should be at that location instead of having to drive to other locations to get them. But my experience was okay once I got the truck and auto transport. Thank you for helping me with my moving experience. Nona Lowrimore

Nona L. 
Rating:
3.0

inform others faster about returns

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

richard F. 
Rating:
5.0

Customer did not leave a comment.

Billy W. 
Rating:
5.0

Customer did not leave a comment.

Sabrina V. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Thank you for such an easy way to book and pick up a truck when you need it.

Brantley S. 
Rating:
5.0

Customer did not leave a comment.

jack L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

angelia T. 
Rating:
5.0

There's no improvement need to be did it was excellent

PATRICIA S. 
Rating:
5.0

Idk

lamar L. 
Rating:
4.0

Customer did not leave a comment.

MARION B. 
Rating:
3.0

It was good except for the extra charged on my card. It was released once the transaction wasn't pending anymore. It was very irritating to have to wait 3 days before your money was credited back on your card.

Janice T. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
4.0

Customer did not leave a comment.

Ann M. 
Rating:
5.0

Went above and beyond to satisfy me as a customer thanks for all your help Caleb

brian B. 
Rating:
5.0

Customer did not leave a comment.

Patrica D. 
Rating:
5.0

Customer did not leave a comment.

Mitchell M. 
Rating:
3.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY V. 
Rating:
3.0

Customer did not leave a comment.

JOYCE K. 
Rating:
2.0

The customer service at this location left alot to be desired.

Debra P. 
Rating:
5.0

Wonderful seervice. Great experience. I will recommend this to anyone I can.

Patricia T. 
No reviews have been submitted for this location.

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