Everything was handled and explained in a commendable manner. Thanks!
Travis BCustomer Reviews for U-Haul Moving & Storage at 64 East
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I believe I was over charged for gas and the truck I rented had a check engine light on felt very unprofessional for a corporate location.
William RNo comment
ronald mMaintenance on vehicle is running properly.
Latonya BThe check engine light in the uhaul was on and the staff members response was "it hasn't caused problems yet, you have the store number".
Carol SNone
Shameka HI would never recommend uhaul or especially this location to anyone.
trevor mThe truck smelled just terrible. The smell was too fowl to politely describe. The store is managed unethically.
Akil CClean your vehicles and check for equipment in the trucks. Truck. Was. Filthy, outside and mud all over windshields
Joanna FAlways offer boxes for packing. Maybe offer sales more frequent. Boost employee moral. Everyone I met is pretty cool. Lunch for employees more often on behalf of customers like me and my son. Please SHARE OUR STORY WITH UHAUL STAFF. Uhaul has helped me and my son. https://advocate919.wixsite.com/fathersdadswithkids/post/reflect-upon-the-past-prepare-for-the-future
Darryl FIt is always a pleasure to visit this location as they are so welcoming and helpful and they treat people with respect!!
DONALD RMaria Diaz Mondeja has been very outstanding
peter t | Overall ExperienceThe staff were super kind and helped alot
Tory JVery efficient and professional
joey rNo comment
PETER uNew Bern site did a good job, knowledgeable and friendly. Original reservation was at 716 Capital Blvd but they did not have reserved equipment at pickup and was a disorganized, dirty mess with disinterested staff. I WILL NOT reserve from the Capital Blvd location again.
MICHAEL MCan be a little faster
felicia hProvide vehicles with backup cameras and digital display screen with maps and other useful info( interface with phone)
Vernal SI only needed the vehicle to move a bed and I clocked the mileage when I got in the truck and took a picture of it as well and from start to finish I only went 16 miles and somehow they managed to charge me $130 and even though I clocked my mileage. Before I took the vehicle a young guy who work there came up to me and told me make sure you take a picture of the mileage before you leave because they always b******* with the mileage and that is your proof and this was coming from a young man who worked there now I called to speak with a manager about it and a black guy at the front told me she wasn't there and I asked him was she the same lady that was sitting beside him when I first came to get the vehicle and he said yes I said well she is there because I just seen her in the back when I was picking my personal car back up and he stumbled over himself not knowing how to explain to me why he wasn't I'm going to put the manager on the phone because he told me she wasn't there but she clearly was there.
Rita BNever using this company again. The location and the representatives were great, however the fees paid forward are not the only charges and they do not tell you! You find out by charges on your card about 15-30 minutes after you return the rental. First, and last time I use this service.
Nicole BI was required to buy insurance on my rental even though I used my American Express platinum card.
Darrell KHave larger lot to drop off trailer
Jessica BEven thought I fell behind on my payment due to hard times, the manager worked with me and allowed me to settle and retrieve my property. Very grateful for this location!
Danielle E | Overall ExperienceExcellent customer service.
jorge sVery helpful
Patti DMy experience surpassed my expectations. Thank you...
Gloria PExcelente atención muy feliz del servicio prestado
jesus eNothing.
Christopher KThe van was not clean in cargo area or front seat area. Other than that, everything was fine. The employees I talked to were pleasant to work with.
Dennis BChris is always helpful and in good spirits.
Patsy GTook money off my card without permission. Check engine light on.
Julie MUnprofessional! The entire staff
Taneka SExcellent experience
Ray PI am known as Big Ed, I have been renting from this location for over 15 years 3 managers that really stand out are Chuck , Arica , and now Maria and her assistant Rob these people have made my experiences with this Location 5 star . Must add that this location has added some new team members and unfortunately I don’t remember their name but these added team members are fantastic as well . Great Job bringing this location back too where it once was 👍🏾
Big EWe rented storage units from U-Haul in North Carolina for 15 years never once was forced to pay for insurance on a unit at this location we had no choice but to pay for insurance on the unit. The building has a mildew smell and there's air fresheners plugged in the walls to try to hide it not the standard we are used to when we running from U-Haul for the past 15 years
Terry LNext please make sure the truck is full with gas. The truck they gave me only had less then 1/4 where I had to leave the lot and go to the gas station
Zellice WI used the online app to save time and I still had to wait for over 15 minutes just to get a key. Then as the U-Haul associate moved the truck and stated that the truck was ready. I drive off and get to my destination and there are blankets and an appliance dolly in the back of the truck. So apparently the truck had not been inspected for the next customer to use. I was afraid that I would be charged for equipment that I didn’t request through the online app.
Gerald WThe assistant manager at this location wasn’t very knowledgeable and he took up a lot of my time by not trying to figure out the problem himself before calling customer service to figure it out when he clearly saw the problem with the pricing.
Sylvia MNo issues great customer service
Diasia BEverything was to my expectation
ETHEL RGreat job
Timothy CThe storage unit has dangerous drive up access.
Jason S | Overall ExperienceI confirmed in advance twice that I'd be able to pick up my truck and trailer at 7:30am even though they opened at 9:00am. Two different people said that it. would be fine with no problems. The morning of, i called because i couldn't find the keys and they told me i couldn't take the trailer without someone there to hook it up. Pretty upsetting seeing as i had a 16 hour drive ahead of me.
Colton JAwesome customer service. Struggled with trailer/truck issues, and they were the coolest about everything.. even though it’s a bit out of my way, this is my U-Haul spot from now on. Good shit everyone!
Homer WGreat experience except for when I returned the truck to the appropriate location as directed I had to go inside the store to let them know I was back with the truck, otherwise they were Great
Brian HEquipment was not is good order/clean Tire pressure check was on when I pick up. This needed to be addressed. Gas level was not as reported. Equipment was not clean
Patrick EStaff was very pleasant and customer service was outstanding.
larry cFix or discontinue online pickup. The people in this store, despite being incredibly busy, were able to assist me and keep positive with an eye on problem solving for there customers.
Parker MWas missing the furniture pads I ordered, and couldn’t check the back before we left because there was another truck pulled all the way up to the bumper. Really needed them because I moved antiques.
Amanda KCustomer service is wonderful and the employees are very friendly and helpful
Cherith GCh
Nicole HThe storage has bad parking and turn around area that I didn’t realize when booking. Very tight. Witnessed someone almost take out storage because of the tight driving conditions without any turn arround area.
Jason S | First ImpressionsVehicle I reserved was not available upon arrival and I was not made aware until I arrived to pick up. This was the case for two additional customers in front of me in line.
Thomas HExcelente servicio buen trato y amabilidad y todo muy rapido
SERGIO LIf I'm paying $336 for a uhaul I expect it to be a full tank of gas I don't want to ride away spending that kind of money and still need to put gas in the truck and still add gas before I return it
Stephanie WI had no issues for the duration of my rental. I'm thankful for the staff who were very helpful. On the day I moved in, I was coming from DC and traffic had me running up against closing time and when I called and told them my situation, they were willing to stay open a few minutes after closing time to check me in to my unit. On the day that I was due to check out they were willing to extend the hours. Again super thankful for each team and their customer service over the years of my rental.
ALTHEA S | Overall ExperienceI only wish to have had a smaller box truck but I understand.
Van WThey give false information and over charge
Nadira FStaff was wonderful. thank you
Cherith GEverything went very smoothly from the first to the last minute!
brigitte wOver the years I have rented many many trucks from this location and after Chuck left I saw a decline in the service of this location recently there’s a new manager there. She is absolutely awesome and she seems to have a great staff around her. This is a good location again.
Big EI made a reservation a few days before they didn’t have what I reserved however they gave me what They had for a discounted price
jenniffer hN/A
Antonio MFriendly staff!
James SRented an auto transport. Had 2 go to auto parts store and get a can of wd40 and Had to work on the ratchet for the wheel strap for a half hr in the pouring rain to get it freed up and working so i could load the car safely on the trailer. Told attendant upon return and they acted like they could give a care less. Said they would "note it". Kinda expected a lil more than that but I guess not with U Haul. U should say, u haul, u fix, then maybe u haul.
Brian RI Really Really Glad U Haul Was About 5 minutes from where I Live. I Enjoyed Talking With Staff. Will Be Back In About 7months. Thanks You U-HAUL STAFF ON NEW BERN AVE. GOOD JOB....
Barbara L | Overall ExperienceThe truck I rented needs to be replaced. Not shifting properly causing it to use a lot of gas and has very little power. It should not have cost me $21 in gas to go 70 miles. At $2.93/gallon that's 9.76 miles to the gallon. Ludicrous.
Cheryl MVery nice
keith m | First ImpressionsNeeded to get gasoline first thing after renting vehicle. 1/4 tank of gas is to low to rent a vehicle.
Gary RMarie on new bern racially discrimination. And another customer that was black also Seeking legal action for discrimination
sherrel r | Overall ExperienceThank you soooooo much for all of your help. Everyone and everything was wonderful. Thank you again.
marjorie p | Overall Experiencein understanding how short staff your store is, I would have to say the nice lady ( I wish I could remember her name) was so helpful and did everything she could do to her job. if i was running this store, she would be employee of the month. she kept everything running great and did her job like a trooper. this type of person is very rare to see in someone. do everything you can to keep her there.
peter t | First ImpressionsStaff is amazing! Would highly recommend this location.
RITA C | First ImpressionsGreat and helpful staff!
jason k | First ImpressionsGreat team
ANTHONY N | Overall ExperienceKeep the good work up.
levi b | First ImpressionsHad over $2000 worth of items stolen from outside and inside of my unit. Employee refuse to help me figure out options, I’ve had to contact police.
Bridgette M | Overall ExperienceI have done business' with this U-Haul store for many years. I have been thankful that the staff have been very helpful and enjoyable to work with. However , this final encounter was not at all pleasant. I urge you to look at the security footage. and you may decide for yourself if the Young Assistant manager was acting appropriately. I asked for help and was told I was Racist , Disabled, and a Sweaty ... So Please Take a look at your footage. Thank You!
Charlotte W | Overall ExperienceThe manger Carol and his team went above and beyond to help me
Alba D | First ImpressionsAccessing the storage unit is extremely difficult, due to how close the units and trailers sit in relation to one another. This makes backing a trailer/truck to the unit for loading cumbersome. There needs to be more space to be able to pull a vehicle and trailer to the unit.
Wesley W | Online Move InPaul and Kelly were amazing!
laquita c | Overall ExperienceThe load & unloading area was trashy. Unused boxes could not be returned. Dolly's had to be purchased.
Michelle H | Overall ExperienceDutch was extremely kind, patient and helpfu.
patricia j | First ImpressionsI loved it
john m | Overall ExperienceI love this location. I have used them many times in the past and I am back again. Great service and helpful.
Nikita W | First ImpressionsWhen you walked in the store someone said hello welcome. The entire team was knowledgeable an patient. They answered all my question. I'd recommend them to anyone. And give my business to this store again.
shaneil h | Overall ExperiencePhenomenal service!
Carolyn T | First ImpressionsI called customer service because I was having issues checking in (the office didn’t open till 9 and it was 8:30) and I was transferred 3 different times, spoke to 4 different people. None of which told me I needed to check in at a different door before I could open the regular door. The woman inside the office was helpful, but I was very frustrated that literally no one bothered to try and figure out my issue.
Wendy M | Online Move In1st unit leaked water and I lost TV's and mattress sets. Anything cloth. I still have not finished my $1000 claim. Going to check on it tomorrow
carmen c | Overall ExperienceThe representative who helped me was the best I've ever dealt with at a Uhaul location. Friendly, knowledgeable, efficient and more Uhaul staff should be like him. No one likes moving or storing stuff but he made the day a lot more pleasant just by doing his job.
ANGELA H | First ImpressionsI was warmly welcome and experienced outstanding customer service. The staff answered all my questions. The location was neat and clean. It will be a pleasure to be a customer at the New Bern storage location. Thank you so much for a pleasant experience.
HELEN D | First ImpressionsKelly was extremely helpful!!!
MICHAEL A | Overall ExperienceThere are never enough people at the counter & lines often back up. Moving out I waited about 40 minutes for two people ahead of me. The guy went as fast as he could, it wasn't his fault, it was fault of not having another person working. Where I picked up my trailer in Montana they always had 2-4 people working and no waits were ever a thing. When moving in I didn't understand the term on the website about the storage being up on a platform (split level), so when I arrived and realized I had to walk my stuff up every time without my Dolly or an elevator I wasn't happy... obviously this was my mistake, so I don't blame the facility, but clearer language on the website as to elevator/stairs only access would have been helpful. Each time it took me about an hour and 25+ trips which would have been done in 25% of that time had I went somewhere with a elevator and Dolly access. The mouse traps I guess are necessary, but definitely not a great impression of the place. Some of the poison got on my stuff (I'm guessing from a pest that escaped it). I'd have preferred the storages been sealed up right and less risk of pests as to not need that. The move in process was smooth & once I was seen (after 40 min of waiting in line) so was the move out, so the staff that was there were all good.
Curtis M | Overall ExperienceThe place is very dirty! Should be a shamed
Roger D | First ImpressionsUnit was far smaller than I thought (my own fault) but they charge entirely too much for the size and it's very inconvenient to get to the unit.
Brianna W | Overall ExperienceThe storage was not the size what was suggest. I end up having to get two storage.
Natreace B | First ImpressionsAlways a pleasure.The manager John was is so helpful and the staff is friendly, too. My storage is updated and safely stored in this clean, efficient facility for years.
Corrine G | First ImpressionsMuy bien todo en este lugar
Jesus G | Overall ExperienceFound dead mice & dropping everywhere in the unit. Many valuable items were destroyed & had to throw away…staff was notified same day & witnessed it…claim was filed with Uhaul insurance & Insurance did not cover for my loss. Manager did stat that they’ve had this problem & didn’t send a notice so I’m very disappointed & will NEVER use this company again.
Lynn O | Overall ExperienceWell maintained facility and staff was always pleasant especially recently.
Michael D | Overall ExperienceMy only concern is the long hold on the phone to get help.
CLIVE H | First ImpressionsWas my storage for 5 years and I still glade to the staff for help me out all time appreciate Arika for that and all the persons if I need it this Service for sure I come back and refer to any one thanks a lot
JOSE C | Overall ExperienceI had this storage for two years and there were never ANY problems. the staff was always friendly and ready to help!!
Wendy H | Overall ExperienceI would rate this U-Haul facility above-average. I believe that the outside near my storage could have been cleaner. There was too much trash around the outside near the back unit 4720.
PATRICIA M | Overall ExperienceThe loading/unloading door is broken have to use main door to access my unit
Terrance H | First ImpressionsIt could be that I just don’t know but I just don’t understand why there are dollies but you can’t get them up the stairs. You also have to fight to get the dolly over the step at the door. It’s hard.
April D | First ImpressionsEvery one was very good to me and family thank so much for your kindness Kim Black
Kim B | Overall ExperienceExcellent Customer service, very friendly and understanding to your needs, with gentle tips on what product would serve you well, that was very helpful.
Elizabeth M | First ImpressionsI’ve been dealing with this company for years and I’ve always been satisfied with the services they provide.
JACKLYNN P | Overall ExperienceVery high price for the space but I always refer to uhaul when it comes to moving thanks U Haul the space was free for 1 month on a special so it definitely was a blessing
BRIAN J | Overall ExperienceU-Haul Customer Service is still the moving and storage champion!
gregory h | Overall ExperienceThe code did not work. I could not assess the inside storage after hours on the first night. I will go to the office to get it figured out. Other than that, the staff was very friendly and professional.
Lisa N | First ImpressionsOver all the experience was great.
EVELYN M | Overall ExperienceGood
Johnnie W | First ImpressionsI didn't get her name, but the young lady behind the desk - and she has been there on previous times I've used this facility in the past year and a bit longer - is a remarkable person to handle so many customers and maintain her cool and professionalism. She is AWESOME ! give that woman a raise ! Everybody at this facility has been wonderful when I've used them to move (July 2019) or for storage (April 2020 to now).
KAREN C | Overall ExperienceVery professional
bryon w | First ImpressionsThe facility was not “temperature controlled” as advertised. I was forced to find other accommodations to store my belongings as the U-Haul unit was much too hot. This issue lingered on for 3 weeks and I had no choice but to move my belongings to another storage facility.
Steve P | Overall ExperienceCourtney was very helpful and friendly!!!!
Rochelle T | First ImpressionsRaina was extremely helpful and attentive. She was knowledgeable and made our move in experience easier.
Laura M | First ImpressionsThe cost of the space was quite a bit higher than what I could get a slightly larger space for at a different storage facility for considerably less.
Randall M | Overall ExperienceWonderful
Urhura I | First ImpressionsVery friendly and accommodating staff.
Dorothy S | Overall ExperienceWe had a great experience. Would recommend you to any of our family and friends.
Steven G | Overall ExperienceVery professional, kind, informative, and helpful!
Ethel C | First ImpressionsI called U-Haul on New Bern Ave yesterday and spoke to a sales rep about renting a10x15x10 space. We never received a confirmation, and when I called back I was told there was no reservation!!
hope m | First ImpressionsGreat location and team.
michel f | Overall ExperienceArrived at facility with a loaded truck to find my rented unit LOCKED! There was no after hours number to reach anyone. This resulted in money lost from gas, hired movers, apt contract violation, n wa
anitra b | First ImpressionsContract should allow for partial refund if the move-out occurs before the end of the current monthly period. I paid an entire month's rent and used the unit only three days into the current period.
Stephen D | Overall ExperienceI was able to move in and move out same month and had access to the facilityou after hours.
Joanna H | Overall ExperienceExcellent service.
betty p | Overall ExperienceExcellent, efficient, friendly!!
Janet H | Overall ExperienceMy glass for my dining room table was broken and it was alot of dirt and sand over and in my boxes
JAMES P | Overall ExperienceThe customer service was great.
TINA S | First ImpressionsNo problems!
Marcia D | Overall ExperienceI am very happy with the service I received here.
Qing F | Overall ExperienceThe staff was rude and unhelpful. To call them liars wouldnt be a stretch. They nickle and dime the customers and are not honest about what your getting for the price. Reconsider your business plan...
Lisa F | Overall ExperienceOutstanding performance and service
james m | Overall ExperienceMaybe some more lighting for the storage units behind the store. That would be helpful
Sharelle M | Overall Experienceeasy access abs friendly staff
Gretchen S | Overall ExperienceGreat job
THOMAS F | Overall ExperienceOverall my experience with u haul was great. They really came through for me, and I am very appreciative of them. I would recommend friends and family to do business with them.
NOTOSHIA W | Overall ExperienceGreat storage site..wonderful enployees!
BARBRA B | Overall ExperienceOffice staff=very nice. My neg. experience = HQ vs. local. it took 2 phone calls + driving to location to be recognized as "out". :( Facility tiny. Couldn't leave b/c blocked drive when truck loaded.
Michele C | Overall ExperienceThe team provided excellent customer service, even while short staffed. Will recommend!
Gretchen S | ReservationPeople where freindly and location was great. Thank you
melvin p | Overall ExperienceUHAUL services were excellent in in three WR- GA, SA-TX, and Knightdale, NC.
Don P | Overall ExperienceAll good
larry b | Overall Experience