Customer Reviews for U-Haul Moving & Storage at Alpine Ave

Rating:

4.0

lubrication of doors-they were not easy to use and noisy.

Rating:

2.0

I had to wait in line for 40 minutes to get my truck. There was one guy working and he was doing everything while there was a huge line. The guy was super nice, and I think having system issues. Since I had to wait 40 minutes, that meant I had 40 less minutes of rental time. I will never return to this location, there needs to be more than one worker when it’s a busy Saturday.

Rating:

5.0

N/A

Rating:

5.0

Drop off was fast and very good

Rating:

5.0

The movers that came were very nice and very efficient. Thank you for making a difficult move a little easier on me.

Rating:

1.0

You charge me over $70 for a fuel charge? I brought the truck back with exactly the same amount of gas that was in it. It was just under a quarter tank when I got it and it was just under a quarter tank when I brought it back. I put $25 in gas on Alpine right before I dropped it off. I drove it 64 miles. You’re charging me over $70 in a gas charge? Absolutely unacceptable.

Rating:

4.0

Truck was a little rough and should be retired

Rating:

5.0

Morgan provided top tier service at the U-haul location on Alpine. Answered all my questions and made me feel like returning anytime I need uhauls services. Very great job.

Rating:

5.0

The service was fast and efficient. The employee knew what she was doing!

Rating:

5.0

Excellent Service

Rating:

2.0

The smell of the equipment was horrible.

Rating:

3.0

The young lady who checked me in was very knowledgeable and kind. To improve: Some wipe down and regular maintenance. The truck has a very strong cigar/pipe tobacco smell. I had to drive with the window open. Very dirty dash and several maintenance warning lights on.

Rating:

4.0

Bed of truck was dirty and had foam and dirt in it when picked up. Not a big deal but just a surprise. I rent from here often and usually not like that.

Rating:

5.0

Friendly staff that went over and above to get me rolling, even in cold rainy weather! Thank you!!

Rating:

5.0

The Cab of the Van Was Full of Sand Like Dirt. I tried to Vacuum it up but it seems to almost stick to the Cab’s floor. I will not give a bad review but, I think Someone should clean it better for the next person. 🫩

Rating:

5.0

The pick up location was wonderful. However, we had an accident and the trailer was towed to the Lansing location and I had a horrendous experience with closing our contract there and with the location manager. I would appreciate a phone call from someone in regards to this. Thank you.

Rating:

5.0

The general manager at this location is wonderful!

Rating:

2.0

The back of the U-haul was dirty,. I had to sweep the floor so my daughter's items did not get dirty. I showed the clerk the photos. I was told he could only give me $7.00 off I am disappointed.

Rating:

3.0

Overcharged for a dirty old vehicle.

Rating:

5.0

You did a great job! Thank you

Rating:

3.0

The guy on duty was very helpful, friendly, & professional. My favorite location for my moves.

Rating:

3.0

Overall, everything was ok. My main issue is the horrific cigarette smell inside the cargo van I rented. I even left all the doors open to air it out for hours while packing, and still felt like I was choking on cigarette smell. I am a customer with asthma, and the smoke smell inside the van was really hard to deal with and really frustrating. I have rented moving vehicles from this location numerous times over the past decade, but I would hesitate to do so again just because of the smoke smell, which is possibly from an employee who was smoking in the garage and also smelled strongly of cigarette smoke. At least throw an air freshener in there or something if it smells so bad!

Rating:

5.0

The attendant was very helpful and made my experience very smooth

Rating:

3.0

The U-Haul I had was literally a piece of crap. You couldn’t open the driver’s door properly because it had been all dented on the fender so it made the door scrape against it and made horrible crackling noises when you open up the driver’s side door. The big door on the back of the U-Haul is almost impossible to close and you have to do it with huge amount of force or else it will not close at all. I had to have help to get it to close and that put me behind schedule by 4 hours. It’s got a bad battery and I had to have my son come give me a jump. I had to rent it for an additional day because of all of this. I have rented U-Haul many times and this is the first time I’ve ever complained but the actual truck was a total POS the staff is fine, no complaints at all, they are super friendly. But you guys need to fix that truck or take it out of service.

Rating:

5.0

They made it quick and easy for me!

Rating:

5.0

Everything was great!

Rating:

5.0

Morgan is awesome!

Rating:

5.0

This location is a great place, I would recommend this place to everyone, she was very professional 😀

Rating:

5.0

Outside of Trailer was a bit dirty. However, the service was fantastic! It is rare in today's world so I very much appreciated it!

Rating:

5.0

Nothing. I go here not just because it’s Close to my house… the manager Morgan is ABSOLUTELY AMAZING. I feel like I’ve jumped back into the 80’s where there was real customer care, courtesy and follow through. I can NOT EVEN BEGIN TO TELL YOU how many times I’ve used your trucks in the past 10 years let alone the last 3. I’ve moved locally but I have the best Uhaul rep in GR. I’ve moved myself, my dad ( stages of life different homes), myself with storage units, my dads stuff with storage units, myself and my daughter, my son ( who just passed away unexpectedly). Don’t EVEN GET ME STARTED ON HIW SHE RUNS THAT BEAUTY OF AN INDOOR HEATED AND CLEAN ( thank you Lisa the housekeeper!!) Storage on Alpine. I have empty nested, moved, had to add storage Space from my sons passing, then my daughter moving out on her own…. Her things out of my house too and organized it at the Storage Center. I don’t know Morgan at all but it’s been a very difficult 2 years. I feel safe, valued and heard when I need any help with Uhaul. I am soooo sooo grateful to her in my life rt now… she is my only diamond in this very rough rocky world rt now. I can count on her to understand what she tries to see what I’m going through. I’ve moved around within the facility just to try to get my own things organized but my kids things empty nested set aside ready for them. If I could tip, oh yes I would. When I hear someone that needs a Storage place… I send them to my “ extension of my HOME as Uhaul Storage Alpine is. We don’t get much in life these days, there is a lot of struggle in life. Her responses “without questions or an attitude “ make me so incredibly happy and wanting to come back” to Morgan’s Store ( and somehow I find myself always being asked to rent a truck - that means drive lol) for friends and family. Please let her management know that she is an amazing caretaker of her responsibilities with Uhaul but she is only what employers could dream of having for help. And for records… feel free to look at my profile… I’ve been to so many locations. The managers were respectful and helpful. But o feel for them as they were always under staffed with quick and professional employees. Especially the Wyoming Burlingame location. The Kentwood location had good help but not enough. Wyoming West locations hours were not great and I really felt like they just didn’t want to assist customers, even over the phone. The downtown GR location.. well they have a well oiled machine going on but the manager there I noticed doesn’t let his outstanding staff glow as they should. He’s always cutting them short of what they have to offer to say and when I tried to extend my gratitude to his staff he put it back on himself. You can tell they are a great team but those young teammates need to be acknowledged and recognized too. “ it’s not the manager show” he has a great team of kids… let them Know I notice them.. when I call… when I bring my truck back… even when the boss interrupts when I do know by the look on their faces… these employees know what they are doing. Courtesy and such kindness when I’ve caught them On their own. It’s a gentleman in his 20’s straight brown hair and he’s been there for a long while… he’s def ready to have his own store… there is another Morgan in the making! Anyways I hope this helps. I absolutely love your App and your vision in moving help , storage and rentals. My hats off to Morgan and the gentleman at the Ceasar Chavez store ( I mentioned his description earlier)… the KW location … the gal that always has French Braids with lighter brown hair… the manager at Burlingame was good too.. not sure she’s still there but she was super helpful but boy oh boy the struggle was badddd keeping people to work but that should even be in that career field. My best of best to Morgan and Lisa at store Alpine in GR MI ( alpine). I will continue to have my extension if hone there as I’m a RV’r just starting my new stage of life and need my mothers China to be safe annnnnd my itty bitty storage area where I have all my sons Military uniforms and this mamas little shrine of her baby boy.. I can just sit, rearrange as I need; in the heat, or comfort of a non moth ball smelling storage area and the bathroom is awesome attribution of what folks need when they are moving things. The drive in system I can not begin to tell you what a significant ” brilliance” it has made for any of us that have to do things all on our own… comfort and clean and SAFE!! Respectfully your number 1 customer, Solange Goethal 6169005709

Rating:

1.0

Guy at counter was rude and was a liar , I called several times placed me on hold then hung up .I went to the store in person was not busy at all. Guy said he had no 15 ft trucks , I said ask these trucks out there are rented he says are you asking me the same question twice... with an attitude I then got on the website and reserved one 15 ft truck went ban to counter and got it ... he lied was rude and dressed like a bum. No hygiene or manners bro... how do you keep a job ... will not return or recommend ...

Rating:

5.0

Nothing much, also continue with the great service.

Rating:

5.0

Verry good

Rating:

4.0

The tire pressure sensor light came on two different times. I didn't bring my tire pressure gauge with me, but the tires looked ok both times I pulled over to make sure I didn't have a flat tire , they looked fine. I left it with more gas than when I got it. And brought it back 15 hours early. Will I get any credit back? Or will the mileage difference offset the money I paid for 48 hours? Please advise. Thank you for the rental. I will be back. 👍

Rating:

5.0

Your a little costly.

Rating:

5.0

Everything went off with out a hitch/Uhaul pun. I was able to upload all my info online so Pickup was fast. When I returned the trailer after hours the lot was well lit, and there was plenty of room to maneuver, I like that I was able to drive all the way around the building so I didn't feel trapped and have to back out.

Rating:

5.0

Check in was easy!!

Rating:

5.0

Super quick and easy, whoever was working the counter this morning is an asset to your company! She was great!

Rating:

5.0

Being the only person there, she was pleasant and nice to work with. Very professional and efficient.

Rating:

3.0

None

Rating:

2.0

The lady at the rental store put the wrong miles in and I was charged an extra $50. I wasn't happy

Rating:

1.0

Key didn’t fit an drop box and I spent hrs calling costumers service to solve the problem and I was way over charged

Rating:

5.0

The original uhaul was supposed to be picked up in a lot with a lock box. I could not unlock the box to obtain the key. So i drove to another location where there was a brick and mortor store to rent a unit from. Inconvenient…

Rating:

1.0

Waited more than 30 min to even get help. Only two people working and intentionally going slow. They asked me questions that the other location did not ask me. The parking was packed and stressful. Would never ever pick up or drop off a U-Haul here again.

Rating:

4.0

Terrible tires in this snow. I got stuck in my driveway which was plowed but tires were spinning. Rear wheel drive isn't good for Michigan.

Rating:

3.0

I know Saturday is a busy day, but then staff the location accordingly. When I arrived one person was working the counter and there were several people already in line waiting. And the truck I was given to use was not in great shape. The engine was struggling to shift gears. Luckily I did not have far to go.

Rating:

1.0

It took me almost 2 full hours to pick up my truck, even though I had a reservation. Not enough staff and the staff that was there was pretty incompetent

Rating:

4.0

The store was open but there was no one at the counter so I just did the self- return on my phone

Rating:

5.0

The woman who helped me was fantastic.

Rating:

5.0

Thank you to all the staff that helped. We had a couple of delays, We got all the coach to the church for the giveaway. Thank you again Steve Gomez Gk knights of columbus

Rating:

5.0

Morgan was very helpful in getting the trailer connected to my truck.

Rating:

5.0

I was only told about 1 fee and then was charged an additional fuel fee.

Rating:

1.0

Despite reservation, the truck was all the way behind the building caked in snow and ice. Gas quite low. Window handle missing so unable to roll down window. Loose steering. Not road worthy.

Rating:

5.0

The store in TC smelled better

Rating:

4.0

I was not at counter more than 10 minutes and on my way. Return was same. Could not ask for more. Very nice team.

Rating:

5.0

Very happy with service,

Rating:

5.0

Helpful and attentive staff

Rating:

5.0

Service was great.

Rating:

5.0

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Rating:

5.0

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st😞

Rating:

5.0

excellent service

Rating:

1.0

Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

Rating:

3.0

The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Rating:

5.0

Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Rating:

5.0

EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Rating:

1.0

A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Rating:

5.0

Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle’s service!

Rating:

1.0

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

Rating:

5.0

I rented a U-Box from this location but did not personally visit the actual store.

Rating:

4.0

Ok

Rating:

1.0

The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.