Customer Reviews for U-Haul Moving & Storage at Bronx Park

Rating:

4.0

The staff is friendly and helpful according to your needs.

Rating:

5.0

The female that assisted me when I entered was great. She was very professional and she was moving the line. She did a great job at multitasking to ensure everyone was supported and did not have to an extend wait time that could be avoided.

Rating:

3.0

I’m getting another charge for $10 I think is wrong Charge

Rating:

5.0

Extremely very professional

Rating:

5.0

Antonio was kind and helpful informative I would totally recommend this you are location Staff are very helpful. 🌺

Rating:

4.0

The truck that I rent was dirty inside the cabin like grass and soil . Hope next time I can get a clean truck.

Rating:

5.0

First time driving this kind of vehicle May be intimidating but after 2 min, everything is straight forward, thank you.

Rating:

2.0

I was on hold for 2 hours had to rebook because they sed I was restricted only to find out I wasn’t the staff knew I waited and didn’t try to compensate me for my time while moving on a time limit it was very unfair I deserve a credit or sumthn I had returned the truck with the same amount of gas everything i could do right as a customer and this was my first experience

Rating:

5.0

The service was quick uneasy

Rating:

5.0

Excellent overall experience from pick up to drop off, thanks to the U-Haul team!

Rating:

3.0

The lot was huge. But, it was packed with returned trucks. There was no personnel, so customers who were there to pick up had no idea where to find their keys, where their truck was. It was a mess. I found the drop box and left. I don't even think I finished with the ios app to finish the return I was so furious. Also, the iOS app is terrible. The UX/UI needs a major upgrade. I would like to be involved with that upgrade. You need someone who is not affiliated with U-Haul to make sure it works correctly.

Rating:

5.0

Did not interact with the staff completed the drop Off with the app.

Rating:

3.0

Front desk staff are great. But I ran ~20 min late returning the truck as the gps kept directing me to parkways so I had to keep re-routing. It took me longer than expected to get back to uhaul. Then I got charged for gas because the guy checking me out doesn't know what a 1/4 gas looks like on the gas meter. Had to get someone else to look at it and they corrected the charge. Then I was charged for a 2nd day because I was late. As a valued customer I was hoping it would be waived given the situation. Also the bill can be tough to follow. Big difference from my June rental $76 to Aug $121. the mileage was similar but this time I got charged a 2nd day AND 2nd safe move charge. That's crazy.

Rating:

4.0

Everything was EXCEPTIONAL! The only thing that made it less than awesome was the charge for a smidge of gas that was used!

Rating:

5.0

Nothing i can think of.

Rating:

5.0

Great

Rating:

1.0

Insufficient staffing, poor customer service and a wonky experience overall. Would not recommend this location

Rating:

5.0

Staff was extremely helpful and knowledgeable, thank you

Rating:

4.0

I've rented from this location before and always have a great experience. The staff is polite, professional, and helpful.

Rating:

2.0

Staff Not so welcoming and Not helpful avoiding customer needing assistance in pick up of truck

Rating:

5.0

Everyone was very helpful and professional and return was exceptionally easy.

Rating:

5.0

Nothing ….you are simply great at what you’re doing.

Rating:

5.0

Over the past 30 years or so I've been a customer of this UHaul location & it keeps maintaining its high level of service. It continues to be staffed with men and women who are talented professionals who provide the highest level of service. While the equipment, (in this trip it was a van), is certainly of good quality, and well maintained, it's the professional people, who care about the customers, and show their dedication by guiding us through the rental process, that makes this location an ideal place to rent a truck, van or other equipment. I appreciate everyone there. Their calm professional demeanor will keep the door open for me to rent from this location any time a family member needs me to help them out. I would recommend this site to everyone. Thank you ! I appreciate you.

Rating:

5.0

I am very satisfied with my experience.Thank you!

Rating:

1.0

They have terrible service; due to a lack of information, I had to make three trips to Pennsylvania. On top of that, they charged an exorbitant amount—and I would have paid even more if I had returned the vehicle to the same location. Terrible customer service.

Rating:

1.0

I rented a van $19.99 to go 1.8 miles from my home to storage making 2 two trips and when I returned the van after putting gas in the tank more than required. I was told that I went over the mileage 36 miles.. which was unbelievable considering I live 7 mins from home to storage and the representative was rude and not helpful

Rating:

5.0

Nothing for this location. Thank you.

Rating:

5.0

I will be renting again.

Rating:

1.0

Not the best location, I wouldn’t be returning.

Rating:

5.0

Faster service or chairs to sit while waiting.

Rating:

4.0

n/a

Rating:

5.0

Excellent service.

Rating:

5.0

Good place easy

Rating:

5.0

Nothing

Rating:

1.0

Please check contact information with customers. The e-mail attached to that phone number is not the person who went in the store. The representative should have asked to update the contact information.

Rating:

5.0

Everything was great. Easy. Thank You, so Much.

Rating:

4.0

Atención excelente 👌

Rating:

5.0

Todo muy bien gracias

Rating:

5.0

The employees are great and respectful

Rating:

5.0

Sorry, it took me so long to respond. I was very pleased with my U-Haul experience.

Rating:

4.0

Overall I am pleased with my experience. The staff was patient and had a healthy attitude.

Rating:

5.0

Todos Los service muy bueno👏🙏🙏🙏

Rating:

5.0

The black lady behind the counter has an amazing attitude towards the job

Rating:

5.0

they did excellent job.

Rating:

5.0

Time

Rating:

5.0

The best thank You

Rating:

5.0

Not to much, basically you have everything setup good. Maybe another person for the weekend, but not to much , everyone works there were professional and friendly. I'm sure going back again when I need rent a car or truck. ,. Thank you for the experience it was my first time renting a truck..

Rating:

5.0

None

Rating:

5.0

Very great service and staff. Kudos to the manager

Rating:

5.0

Good jod

Rating:

5.0

Best rental place ever. Clean and nice people with a great customer service.

Rating:

1.0

Entregue el equipo el días acordado y me cobraron más

Rating:

5.0

I did not experience any personnel after hours. I was happy to experience such a convenient and large facility to return the equipment to. Thank you

Rating:

5.0

So beautiful, but it just needs a lot of gas

Rating:

4.0

The aproval needs improvement took me time from reservation but besides that everything was great thanks.

Rating:

5.0

muy buenos

Rating:

5.0

Great

Rating:

1.0

I think U-Haul should learn to respect their customers a little more. I’ve been using U-Haul for years and I attempted to rent a tow dolly on Wednesday, but because of the vehicle I was attempting to use, they rejected the use of the dolly and when I went back on Saturday to rent the same tow dolly I had a $45 bill on Wednesday went to a $145 bill on Saturday I think being a individual customer sometimes it’s not all about the dollar

Rating:

5.0

Great service..

Rating:

5.0

Honest and pleasant transaction

Rating:

5.0

Reception was warm at white plains road. Moving forward , I have no meager complaint. Just a tiny tiny complaint. I had expected, some fresh ice 🧊 T a sprig of mint 😁🤭 and Carr Crackers with Cracker Barrel Cheese 🫕🤣😂. Am I asking 2 much 😆. Thanks 🙏🏽 much. M

Rating:

5.0

They where very nice to me

Rating:

4.0

someone needs to check on gas before it being rented out.. twice this year was almost charged for gas I didn't use..luckily I had pics of mileage and gas level.

Rating:

5.0

Smooth transaction, good truck.

Rating:

5.0

Everything is good the personnel is really friendly and they have a good communication

Rating:

5.0

Be better with dropoff locations. After you move having to come back to drop off truck is a total ripoff. All the miles and gas to bring it back after a long day just cuz you can’t accept it in another location is ridiculous

Rating:

5.0

Great already

Rating:

5.0

Friendly and professional

Rating:

5.0

Very helpful, knowledgeable, and professional. I appreciate the help with the rental and storage.

Rating:

5.0

What I loved most was how clean the facility was, and the staff was friendly and helpful.

Rating:

4.0

The rooms are too small

Rating:

5.0

I am satisfied

Rating:

3.0

Other than the people the front desk I found that the other employee are angry and rude

Rating:

5.0

You are really healthful

Rating:

5.0

I am very please.

Rating:

2.0

Had mice dropping in my unit asked them multiple times no one cleaned it then when someone did get back to me a year later they stated it have to be scheduled… soo I had poop all over my furniture. If this problem was solved I wouldn’t have thrown away most of my belongings. And no food was in storage

Rating:

5.0

Excellent

Rating:

4.0

Only falt the rest room always closed

Rating:

4.0

Very good

Rating:

2.0

Charges for storage is way too high in comparison to other

Rating:

5.0

Staff was nice here at U-Haul and helpful .I would use them again .

Rating:

5.0

Best deals

Rating:

5.0

Alexis was particularly helpful. Thanks, Alexis!

Rating:

1.0

Units are smaller than advertised. They over charge for small units. Units advertised for 2 bedroom homes can’t fit more than one couch and a twin mattress. Do not recommend! Charges are higher than displayed in the store.

Rating:

3.0

Nunca les dije que entregaría la unidad y ellos simplemente me enviaron el recibo de que moving out, que pasara con los Dias restantes que tenía de renta era hasta el 19 que pasara con esos días? Me devolverán el dinero ?

Rating:

4.0

Did not know you had to come from out of state, too receive 1 month free storage?

Rating:

5.0

Espero que todo marche muy bien

Rating:

1.0

Was accused of things I didn't do ... And was kicked out off because of lies may up .. only because they want to run it the way they want .. after 6+ years there ..

Rating:

5.0

I was very pleased with the service l received. Thank u so much.

Rating:

4.0

No tengo ninguno sastifecho

Rating:

5.0

Todo muy bien

Rating:

1.0

Nunca me ayudaron Retire todo mi staf octubre 31 por la mañana, me asegure de dejarlo muy limpio sin embargo me llamaron por telefono que tenia que pagarles extra 25$ para que ellos lo limpien, les dije que yo iria a limpiarlos y me dijeron que si yo iba me cobrarian 180$ ( el mes completo). Nadie quiso ayudarme y no voy a pagar 25$ extra por una limpieza que yo lo hice muy bien

Rating:

2.0

Staff was very unprofessional not nice at all

Rating:

4.0

I commend Samantha’s patience to help each customer with utmost sincerity.

Rating:

1.0

My unit was broken into and the management office did nothing

Rating:

5.0

Really appreciated the service thank you

Rating:

5.0

Patient staff who look out for customers' needs.

Rating:

5.0

I was very pleased on this hot summer day the AC was great. Restroom was clean. Storage unit was clean no sign of vermin. My only opinion is it was only 2 clean trollys to choose from when moving in my things, so I would suggest cleaning them weekly. Other than that everything was great

Rating:

5.0

Awesome Team

Rating:

5.0

Thank you

Rating:

5.0

Janice is amazing

Rating:

1.0

Really was concerning with all the guys out front of uhaul selling weed/ drugs. Smoking at the entrance, holding back door open and anyone walking in and out

Rating:

4.0

Great Great

Rating:

5.0

Great experience and very clean well managed company . Thanks Uhaul till next time

Rating:

5.0

Great service

Rating:

5.0

It was good

Rating:

1.0

Towed my fully loaded truck and caused damages to my items. Will never use uhaul again

Rating:

5.0

It's good for storage and reliable

Rating:

2.0

The personal wasdelow average...I have to go look for my room by myself with no help....

Rating:

5.0

Although the facility was great, I ended up not needing it due to relocating out of state.

Rating:

4.0

there was no dumpster and that sucked but everything else was fine

Rating:

5.0

Great friendly service

Rating:

3.0

My storage unit went up in price in less than a year. I was promised a fixed rate for the first year yet that promise was not honored. Rodents visited my unit often as mice/rat droppings were all over my belongings. I would never store here again.

Rating:

5.0

Excelente

Rating:

5.0

Thank you so much for your help

Rating:

5.0

Muy satisfecha con el servicio mil gracias 😊

Rating:

5.0

The storage was safe and secured at all times. The staff were helpful at all times.

Rating:

5.0

Staff was very helpful and knowledgeable

Rating:

1.0

I would be filing a complaint due to the matter a lot of my belongings was damaged.

Rating:

5.0

Muy satisfechos del cuidado y la atención que nos dieron, además de la seguridad de nuestras pertenencias. Gracias.

Rating:

5.0

I wish they give two months free cause it's hard to get the money like I have to borrow to get the money

Rating:

2.0

Understaffed, crowded, and storage locks need to be fixed.

Rating:

2.0

I don’t like the idea that people, who don’t have a unit at u-haul have a right to access the facility and no one from management acknowledges it;; or act like nothing is going on. I was informed about a week ago that some of the guys hanging around has a right to be around, in other words if they break in it’s ok, if they utilize and break anything or leave the bathroom nasty its ok, my feelings is that I don’t like it at all, that’s why I came frequently to the facility to see what’s really going on! Also I feel garbage compartments should be located around the facility to comply with persons moving in or leaving the facility,maybe it would cut down on the flow of steady garbage around the facility.

Rating:

5.0

One of my biggest compliment to UHaul, was; I didn’t have to change my schedule to accommodate anything at all. My schedule fits right into theirs. Convenient, friendly, hardworking people; who also have a sense of humor. Simply excellent customer service, on any day! My experience was very pleasant and I don’t impress easily. Thanks U-Haul for making my experience with you, one less thing I had to worry about, because of how convenient and accommodating you were.

Rating:

5.0

Thx u god bless ur business amine

Rating:

5.0

Gracias fue un placer haber usado sus servicios.

Rating:

5.0

It was great the staff was always ready and willing to help If I ever need a storage again I would go back

Rating:

5.0

Thx u

Rating:

5.0

Staffperson was very helpful. I think her name was Julie Butler?

Rating:

5.0

Estubo muy bien no tengo ninguna queja al respecto.

Rating:

4.0

The customer should have parking space for longer time

Rating:

4.0

Very outstanding people, place was very clean an quiet, I will be back wen am ready again ,thank you very much for service.

Rating:

4.0

They would get an excellent except for everyone should have a 24-hour access without additional fee and Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊 www.knowGod.org

Rating:

1.0

I really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o’clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I’ve noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I’m a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuse

Rating:

3.0

My experience was great, and the Manager Ms. Lawrence was so helpful and understanding

Rating:

3.0

The only negative is the line in the store gets extremely Long and there’s usually only one or two people working. Y’all need to expand. Business seems to Be booming for you.

Rating:

2.0

My experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy. Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.

Rating:

5.0

No comment.

Rating:

5.0

It Was Good...

Rating:

5.0

Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍

Rating:

4.0

The service was good , but the manager wasn’t she was rude.

Rating:

5.0

Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.

Rating:

3.0

I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.

Rating:

5.0

The facility is spotless, safe and secure.

Rating:

5.0

Good service

Rating:

2.0

Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!

Rating:

5.0

Always a pleasure doing briskness at this location .

Rating:

3.0

Staff needs some training on Uhaul processes.

Rating:

2.0

Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY

Rating:

5.0

Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good

Rating:

5.0

The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.

Rating:

1.0

Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.

Rating:

5.0

The salespersons both here and in South Carolina were exceptionally kind.

Rating:

5.0

Excellent customer service. U-Haul knows how to take care of all my moving needs!

Rating:

5.0

The manager and staff where well trained and very nice.

Rating:

1.0

I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.

Rating:

5.0

The young lady handled everything very professionally.

Rating:

3.0

A little pricey

Rating:

5.0

The staff were great.

Rating:

5.0

The staff were all helpful

Rating:

5.0

Great customer services and the ladies are very pleasant and beautiful

Rating:

2.0

Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.

Rating:

1.0

Worst staff and location ever

Rating:

5.0

The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.

Rating:

5.0

The manager and her staff's is always welcoming and understanding.

Rating:

4.0

The reminders were thoughtful so that my bills were paid. It was free from mice and riches that’s the best thing. Thank you

Rating:

5.0

Good service

Rating:

5.0

The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!

Rating:

5.0

Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul

Rating:

2.0

N

Rating:

4.0

It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.

Rating:

5.0

I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.

Rating:

5.0

Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.

Rating:

5.0

Excellent customer service !! Keep it up that attracts customers

Rating:

3.0

it was a good expieriance staff people wAs very helpful