Customer Reviews for U-Haul Moving & Storage at Dorchester Rd

Rating:

1.0

I ordered a truck and a car dolly. The car dolly had pieces of metal that were too high for my car's bumper. Instead of letting me just leave the dolly and get a refund for it, the people insisted that I load the car. It ended up messing up the bottom of my car so badly I had to take part of the bumper off. Then once I got to my apartment and loaded the truck, my brother in law noticed that one of the chains on the town dolly was rusted and had broken between the pick up location and my house. We ended up unloading my car and having him drive it all the way across three states as it was unsafe to keep it on the dolly with the possibility of sparks from the chain. I tried to return the dolly, but none of the locations close to me were open as I got the truck and dolly on Saturday and I was moving on Sunday. I had to tow it behind my truck all the way to my destination because I couldn't change my moving date due to work. We tried to secure the broken chain as best as we could to avoid sparks and a fine as it is illegal to drag chains. We had to resecure it every time we stopped for gas or a break because it would come loose no matter what we did. In short, if the employees loading my car had listened to me in the beginning and let me get a refund on the dolly, my car wouldn't be messed up and I wouldn't have had to tow an unsafe dolly for hours.

Rating:

5.0

Tonya was so helpful!! She had me in & out very quickly!!

Rating:

5.0

Quick, efficient and very friendly. Was taken care of immediately and they quickly did a full inspection of the truck and verified cleanliness.

Rating:

5.0

Staff was great, helpful, and friendly.

Rating:

5.0

Very Helpful and knowledgeable staff. Quick service and very accommodating with change. I would definitely rent again from this location.

Rating:

2.0

I reserved a dolly and blankets. When I got there, sorry, no dolly, no blankets.

Rating:

5.0

Cleaner windshields but other then that they did and amazing job. I want to thank ms. Tonya for helping with everything I needed to get she was amazing

Rating:

5.0

Staff was helpful and friendly. Even during a downpour the 2 young men came out immediately and assisted me. 👍 👍

Rating:

5.0

Customer service was excellent

Rating:

5.0

Fast and easy!

Rating:

5.0

Great customer service

Rating:

5.0

Helpful personnel and large location we recommend to anyone with moving needs.

Rating:

5.0

Redheaded woman A. was awesome.

Rating:

5.0

Finally found a place where the staff had a great attitude

Rating:

3.0

When you change the pick up location you should change the allotted mileage instead of padding the tab

Rating:

5.0

Just keep up the great job, nothing more exciting... Thanks

Rating:

5.0

On line reservations easy, checked in at U Haul quick, nice lady at desk. Employee was helpful outside hooking up trailer and returning it at site. No problems

Rating:

1.0

My truck was broken from the minute I got it home. I had 4 different service providers that didn’t fix the problem until the last week be.this delayed my move, cost me money to stay in a hotel and ruined my Easter weekend. I spent countless hours waiting for providers to show up. I’m LIVID!!!

Rating:

3.0

The AC was broken in the building, despite it only being March, the heat within the office space was nauseating. I felt uncomfortable as a customer but felt pity for the staff in the location mopping the sweat from their brows and know that Summer has yet to come.

Rating:

4.0

Easy drop off just gave them my keys and left the facility. The only complaint was that the drop off was farther than expected

Rating:

5.0

Did online checking. Pickup was quick and easy

Rating:

1.0

I rented a closed trailer on a Monday to return by Saturday I was told that if I returned it early I would receive a credit it was returned two days early and was then advised by personal that I would see a credit by text or email when I called and asked about it I was then advised there would not be a credit for early return I spoke to a representative at Dorchester South Carolina location who was very rude about the situation and ended my call by hanging up I understand if it’s not your policy to return for early return but it should have been advised when picking up and not after the fact especially when one of your representative tells you you have a refund coming retraining of employees on rudeness and policy is greatly needed at this location

Rating:

5.0

The young man that took the trailer was courteous and proffesional.

Rating:

5.0

Staff was pleasant and the truck was clean. Tonya helped me and we were in and out with no hiccups.

Rating:

3.0

This location closed my drop off very efficiently. I was able to leave keys in Dropbox and take pictures of everything needed in case someone says I didn’t do anything correctly.

Rating:

5.0

The staff at this location were very friendly and helpful. The one thing I'd recommend for anyone renting is to double check your location -- my confirmation e-mail indicated King Street location which was my preferred location. The order was fulfilled by the Dorchester Rd. location because the trailer size / specs that I needed wasn't available at King Street on the day needed. There wasn't any update e-mail that indicated the location change although it did show online on the U-Haul web site that the pick-up location was Dorchester Rd.

Rating:

5.0

Tonya and her team were extremely professional and polite.

Rating:

4.0

Was no gas I took pics and needs alignment I have pic if need be

Rating:

5.0

Great and easy overall experience. Easy reservation online. When I arrived at location the staff was very friendly, helpful and knowledgable. I was very happy with the staff and customer service at this location. I have used Uhaul many times and the experiences have been mixed. This was definitely one of the best. Thank you.

Rating:

5.0

For me I have no complaints

Rating:

5.0

Every one here is friendly and knowledgeable.. Tanya is always super helpful and accommodating...

Rating:

5.0

I didn't see anything needing change.

Rating:

3.0

I had to clean glass and hundreds of staples off the motorcycle trailer. When I arrived home with the trailer I had to sweep and vacuum the trailer. One trailer light was not operating so i reconnected the light connection.

Rating:

4.0

This is the second time I reserved a dolly and the location did not have one for me.

Rating:

5.0

Manager was lovely!

Rating:

5.0

I couldn't find it the " return" option on the App.

Rating:

5.0

Not a thing. Customer service was great.

Rating:

2.0

NO PADS! Ridiculous not to provide the most basic need in moving. Totally unacceptable!

Rating:

5.0

Lovely great staff

Rating:

4.0

Sales person seemed “in a hurry to get me out of there” he was good at “selling” but appeared “very impatient”

Rating:

3.0

Crowded space. Limited parking area.

Rating:

3.0

Clean the trucks thoroughly.

Rating:

2.0

The lady that processed my order looked and acted like she was having a bad day, dragging everyone else down with her, and was more interested in her phone than with me. I would rather wait in line than have to deal with employees like this. Also I reserved an appliance cart and there wasn’t one available. I was told it was a 1st come 1st serve. I had one of my own if I would have known this, I would have bought it. The manager did help me out with this.

Rating:

5.0

You all have a friendly and nice staff all smile keep up the good work love u all

Rating:

5.0

Excellent

Rating:

5.0

Nothing really - I love renting from here and will continue to do so in the future. Thank you for your service!!

Rating:

5.0

I needed to fly into Charleston, rent a truck and car dolly, pack up the truck and drive back 8.5 hours back home the next day. Tonya Garrett, General Manager, worked with me throughout and mde the move as stree free as possible.

Rating:

5.0

I've rented from this location several times. I am always blown away by how friendly and helpful approach of the entire staff. I really enjoy interacting with them

Rating:

5.0

No issues to report.

Rating:

5.0

Great, fast, professional service

Rating:

4.0

This is a good location to rent vehicles/equipment from. Friendly, helpful staff.

Rating:

5.0

Really great staff that provided excellent customer service

Rating:

1.0

Flooding in a indoor climate controlled unit never disclosed prior to renting .Flooding occured and never informed till to late to recover all family photos and paintings ,all tax records total loss

Rating:

3.0

Tonya is nice and most staff is very helpful. It’s impossible to call and get help. They slam you on hold and take forever to come back. Thry have even told me I need to deal with the customer in front of me. The place mice or rats. I had to clean belongs as they had feces on them and urine stains. The access is difficult getting up the ramp and hoping to door locking system worked. I moved because I found a facility that is a lot cheaper. Closer to home. Easy back to door with elevators. Spotless clean and fresh smelling. I got double the size single unit for what I was paying for one of two units I had. I used storage from 2016-2024. Almost exactly 8 yrs. I moved due to cost, difficult accessing and teaching staff by phone. Distance from home.

Rating:

5.0

Manager was excellent and helpful

Rating:

5.0

Everyone was great, even helped me back my trailer up, so I could unload. And hooked everything up for me

Rating:

2.0

Hired help rude and disrespectful!!!

Rating:

4.0

Considering I rented a trailer for a week you'd think I would have got some discount on the storage for a month but we're not willing to come down on price

Rating:

5.0

I am a returning customer and will ALWAYS choose UHaul FIRST for my storage needs!

Rating:

1.0

Did not give me the size unit I had reserved. Did not give me the first floor unit I reserved. No elevators.

Rating:

5.0

Hello there!!, I had the nicest experience. Ms. Latanya Garret was nothing but the best. She was very patient and attentive to all my u- haul needs. She is a keeper , give her a raise please!!! Lol

Rating:

5.0

Tanya was so helpful and accommodating. She really made the experience excellent!

Rating:

4.0

Customer friendly!!!!

Rating:

4.0

Friendly

Rating:

5.0

Very easy to work with , Andrew's costumers service was OUTSTANDING!!

Rating:

5.0

Great attitude, answered my questions in a clear friendly manner❣️

Rating:

1.0

Relocating, was a devastating issue due to covid..from my truck rental issues: redoectinging 3 times forcing pick up in 3 distant cities only to result in a VERY DIRTY AND TRUCK WITH TRANSMISSION ISSUES to storage security: theft of unit, AND REPWEST NOT ADHERING TO INSURANCE POLICY CONTRACT , with valid proof of break in and losses...I was denied compensation dispite a validation to theft of my unit by the store manager. Improper documentation of policy incin addition, dec 2021, iI paid monthly storage and insurance increase change, dispite reflection of payment to uhaul with a request and payment for insurance policy increase...and the policy did not reflect my request after several request to management to confirm. But Addotion was taken from my bank card receiving the price for the increase from 5000.00 Coverage to 15,000.00. Also, a contractual 24 hour security and surveillance agreement was also broken. The camera did not effectively monitor or record the premise, nor was a security officer assigned to protect my unit which faced a dark street access and ungated access, A bigger issue is faliurure to properly communicatedid the sale of my unit content...when questioned, Management stated all units auctioned as a clear sale after 90 days if no payment is recieved... my payment was made on Dec 2, 2022 and on Jan 30 2023 I received an email thay my entire contents was sold on the 25th for 65.00... I am more than disappointed as a 2 1/2 year custome. I trust uhaul to safeguard my life possessions and family airlooms. Generally the service is kind and enjoyable.. however to avoid the breech of contract and voiding my account out of the system along with treating me like trash was quite hurtful.. I was so upset I went to the bathroom on myself in the store and now experiencing a depression I have never known. Shame on you as a company

Rating:

2.0

The storage unit itself was great! Clean inside and seemed well built and sturdy. No leaks even during Ian the hurricane- However little bits of insulation was falling on my stuff consistently. The biggest problem I had though was accessing my unit. C12. EVERY time I went to use my unit trucks, pods, moving containers, and shipping bins were blocking the access point. When asking the staff they always seemed extremely putout to help move anything. (Michale B) had the most attitude of all. The worst was yesterday when I was told they “didn’t have the keys to those trucks” with no solution. I have even called ahead to let them know I was coming- and nothing was done. After about an hour yesterday, I WAS able to access my unit, however belong made to feel like a problem and not like a paying loyal customer was confusing. I will 100% continue to use Uhaul trucks for my business, as I do large scale balloon installations- but the storage side of things at this location definitely has so issues to be addressed. Yesterday I had the BEST Customer service from Jena over the phone with customer care. I took photos of the problem, and will happily share them and my experience with Uhaul corporate for reference in hopes this doesn’t happen to future tenants.

Rating:

5.0

Thank you for being there for our storage needs. We really appreciate it. We feel sad that we’re not able to continue at this time. I have cleaned out the storage building make sure that everything was as when I received it when I come back to work in this area I will definitely come back and use your storage facility. Thank you again for allowing melco fire stopping to be part of this U-Haul storage experience.

Rating:

1.0

Money was stolen from me. Fees were added to my account because of the money someone stole. The manager does not want to refund me those fees back that should of never been charged to my account in the first place.

Rating:

5.0

GREAT CUSTOMER SERVICE!!

Rating:

5.0

Very Good Customer Service, Well kept storage areas

Rating:

1.0

They need to do better with payment when i made a payment out of one month. I was told the computer had a glitch in the system and my merchandise went up for sale. When I know I paid for the month that I pay for overall I would not recommend it to anyone else just because of that problem.

Rating:

4.0

The storage facility was fine- unit was blocked by other trucks, has to wait a bit for them to be moved

Rating:

5.0

help oovrr the top

Rating:

2.0

Michael Bice was very rude. I’ve received false information. His employees had nothing good to say about him and confirmed he is a con.

Rating:

5.0

Sal was very helpful! I had hoped to be there Saturday and have my son help me unload. My son was unable to help me & I am hard headed enough to unload on my own., Sal was patient with me, explained the workings of the location and devices available to move material from the dock to the unit. Ended up needing a second unit just before closing time, and again he was patient, friendly, & helpful. He represented U-Haul very well, I will use U-Haul again for the second phase of our move.

Rating:

5.0

You need to train the people you have there to have the one main person that is overwhelmed at the register,long waits suck

Rating:

1.0

I called U-Haul to secure storage. They told me the location I wanted was not available but the 4788 Dorchester facility had a unit available and booked it for me. When I showed up the next day it took over an hour to get the unit ONCE it was my turn in line. Finally received unit, went to unit and took another half hour for them to figure out that the unit was not available and I would have to go to another place. Wasted well over two hours on a day when I was already running a very tight schedule. The attitude of the gentleman helping me with General Manager on his shirt was one of frustration and total lack of compassion. He didn't know how to work the system and kept blaming me for not telling him that I was looking for the first month free storage. I figured since I had already made the reservation and had my contract with me which was up on the counter the whole time, he would recognize this. Had he asked I certainly would have told him. Also once he verified that there were locks on the locker I was supposed to have he went back to computer, spent a few minutes punching some keys and said, "Yep, I was right. I didn't think we had any storage. That's why I asked if you had a reservation" When he asked if I had a reservation, he didn't know I had one for storage. He asked in general. So if he knew way back then he didn't have storage why didn't he tell me then instead of wasting over an hour of my time. And why didn't he believe me when I said there were locks on the storage. So no, I would not go back to this facility for anything.

Rating:

5.0

There was one guy in the office , he was working his butt off to keep up, 6 people in line waiting for what ever , he did it all , good man !

Rating:

5.0

Mike was amazing. I thought I had lost my phone and he found it in the cab, saved me a lot of time and money. Sarah spent a lot of time while I tried to get proof of home owner's insurance (waiting on the phone with the insurance agency), very helpful and patient. Thank you!

Rating:

5.0

Staff is friendly and helpfull. The manager is very helpfull, She assists and advises to get the best solutions for your needs.The storage I reserved from the general website was not available at this location but she provided a good solution for our storage requirement. Top service!

Rating:

3.0

The woman that was working was incredibly helpful, and patient. My biggest complaint is the cost. Price is way too high for what you get.

Rating:

5.0

Wonderful staff!!!

Rating:

3.0

There’s rat holes in my unit but I guess that’s normal ?

Rating:

5.0

The Assistant Manager. Justin, was so helpful and friendly.!

Rating:

3.0

Your late fee policy is inconsistent unforgiving and unclear my due date on the 27th I've been charged a late fee as soon as the morning before 6 am of the 28th. And received numerous phone calls about payment by the 30th. No text message no reminder emails I kept that storage for five years only after I leave then you thank me for my business? An annual thankyou email or something would have gone along way. You have a good product but your customer service needs serious improvement

Rating:

4.0

A little hard with the way the way the room was set up.

Rating:

5.0

Awesome

Rating:

2.0

The staff was outstanding but the service that UHaul offers is terrible. I felt like I was double charged. UHaul charges for the use of dumpsters. This makes it difficult for customers to clean facilities after use. I had a horrible experience with UHaul. The staff was amazing despite they were constantly moving . Everyone was always very pleasant, helpful, and always willing to go the extra mile.They deserve their pay checks and more.

Rating:

5.0

The employees were very accommodating.

Rating:

2.0

Love having to dodge the bins, trucks and other crap you place in front of my unit and on the way there. Thank God I know how to drive. Have you wondered why the buildings and pylons are being hit all the time? Do not block the way of your LOYAL customers from their units. Have sent photos over the years, but, of course, nothing happens...

Rating:

5.0

Kayla was the girl who waited on me and she was great. She use to be at other location and was great there as well. She is very professional and does a great job

Rating:

1.0

I couldn’t access my unit when needed. You can’t park hardly. They have zero help.

Rating:

5.0

The storage unit had a bad leak and mess up my mom's deep freezer and I had to throw it away that's the only problem and that deep freezer was just six months old when the time I have put it in there because she had passed away and I didn't want to get rid of it it's damaged but it's okay

Rating:

5.0

Very helpful and kind

Rating:

5.0

I like the place it's a lot of space for my furnitures.

Rating:

2.0

The folks working at this location are great. Unfortunately, though, there isn't nearly enough room in the parking lot, so accessing storage units is next to impossible at times.

Rating:

5.0

The team at Uhaul are 5 Stars!

Rating:

1.0

I rented a 10x10x8 unit where the door and latch didn’t match up correctly. The round lock I was forced to buy would not work in the lower latch hole so I had use another lock. When I returned a week later I’m locked out. The staff guy refused to unlock the unit so I could unlock my stuff. We finally had to stop all your customers that were waiting so we could force the staff guy to unlock our unit. If you want more details on this, call me at 843-709-6557.

Rating:

5.0

Kayla is a great general manager and runs a good operation. The housekeepers name is sam and she does a great job at keeping the units and surrounding areas clean and welcoming .

Rating:

4.0

Everything was great, only issue i had was with the moving Helpers I used in Florida. I will not recommend that company to anyone i know.

Rating:

3.0

Upon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..

Rating:

4.0

Portia was very helpful and amazing

Rating:

1.0

Company is an rip off

Rating:

5.0

Easy to use and staff was great to work with

Rating:

5.0

Owner and all staff members are as good as it gets

Rating:

5.0

Kayla was extremely helpful and professional. Thank you Kayla

Rating:

5.0

Everything was wonderful throughout my patronage. The courteous and understanding staff makes it easy to use them again and recommend them. Thanks Uhaul.

Rating:

5.0

General manager was awesome and a huge help

Rating:

2.0

The manager was nice, she did what she could. But very unorganized, too much equipment on site. Storage space I was given was already used, I was given a smaller unit that I had to make it work.

Rating:

5.0

KAYLA WAS GREAT!

Rating:

5.0

The staff at the 4788 Dorchester rd location was kind and friendly.. But there was one young lady That help don't remember her name so sorry.. But has beautiful red hair.. She is the best. Thank you

Rating:

1.0

Will never refer this place to anyone

Rating:

1.0

Owner was very rude and has very, very, very poor customer service, he even went as far as yelling at me, blaming being out in the Sun he forgot what he said to me, storage was never used got a refund

Rating:

5.0

Clean store. Management and employees very helpful, patient and kind. Excellent service. Great prices. Thanks U-haul!

Rating:

5.0

Despite issues beyond their control, they were very nice and accommodating. Sebastian was especially helpful and aquired a moving van and storage shed for me.

Rating:

4.0

The staff were very helpful and friendly. We waited a long time to get processed tho.

Rating:

1.0

Nobody seemed to know what was going on, spent hours on phone with call centers, a week delay getting access to the box, then dropped off in the wrong spot!

Rating:

3.0

Apparently; the manager (never met) is money hungry and senseless. I don't EVER want to hear from him or anyone there, in any, way, shape or form. Told the manager if he kept harassing me, I'd sue.

Rating:

5.0

Awesome customer service! I was mistakenly double charged for renting the van due to computer glitches but it was fixed and they were kind. I appreciate the urgency and willingness to take care of me.

Rating:

5.0

Jared the manager went above and beyond duties to make sure our experience was great.

Rating:

2.0

Staff seemed annoyed that I showed up to empty my ubox even though I had called to set an appointment. They were all standing behind counter chatting, and at first completely ignored me.

Rating:

4.0

Nice people

Rating:

1.0

Did not see the unit before signing. It's humid and grungy. Opted to cancel, but canceling remotely took 5 phone calls and no responses from the office. Do not recommend - lacking customer service.

Rating:

3.0

Owner/Manager didn't close out my account until 2 months later (Uhaul error). He started standing mail to my ex-husband house for my current husband 😣

Rating:

5.0

Was impressed how a crew of only 3 (2 at any time due to alternate shifts) manage to maintain operations/storage/Ubox handling-fetching for customers/attend the counter w no wait. Kudos, Team Jarred!

Rating:

5.0

Thank you!

Rating:

5.0

Thank you very much for your customer service

Rating:

2.0

Although the facility provided a safe storage, entry locks were frequently broken with AC either being inop or dripping water all over the floor. An increase in rent did not seem reasonable.

Rating:

5.0

The team at this location made my move very easy. I also had to get a last minute storage unit and that transition went smoothly as well.

Rating:

5.0

Left some things in one of yalls units over the summer months- the air conditioning was key! Felt peace of mind with my stuff being here.

Rating:

5.0

Thank you!!!

Rating:

4.0

Good, friendly service with help knowledge for questions or concerns. I would definitely recommend the U-Haul service and/or the storage units.

Rating:

1.0

So many completely negative experiences with the Uhaul boxes. And the first two questions aren’t relevant but the system is forcing an answer.

Rating:

5.0

Everything was very good and nice