Customer Reviews for U-Haul Moving & Storage at Gray Hwy

Rating:

5.0

I didn't understand the mileage miles and why was I charged more when I returned the vehicle with more fuel than I left with and got back early. A little misleading. The Older Mr Robert that checked me out was AWESOME!!

Rating:

4.0

Everything went well. I have nothing to offer for improvement.

Rating:

5.0

Great job!

Rating:

5.0

Check in was efficient and fast, check out was equal. I appreciate the staff being courteous and professional.

Rating:

5.0

Great Representation

Rating:

5.0

The whole team was great. I wanted to especially thank Devontae for helping me after the hook up of the trailer. I hadn’t rented a trailer like this before, he took time to answer my questions and help me feel comfortable hauling. Great team and thank you Devontae for everything!

Rating:

5.0

The woman who runs this is amazing. Polite and helpful. How lucky is U haul to have her?!!

Rating:

4.0

Jeremy is an amazing customer service rep. He was very courteous and polite. Would definitely do business here again!

Rating:

5.0

I like the upgraded trucks with the Bluetooth radio

Rating:

5.0

Nothing it was great

Rating:

5.0

Customer Service Was Awesome...

Rating:

5.0

Extremely nice and helpful. Great personality.

Rating:

3.0

No comment at this time

Rating:

5.0

Keep dollies on hand

Rating:

5.0

Always great service !

Rating:

5.0

Beats me!

Rating:

4.0

Giving a more accurate description of the fuel line would help future customers. Other than that, the overall experience was friendly, professional, and top notch.

Rating:

3.0

U-Haul was very raggedy, as I was driving it was skipping and almost felt like it was losing power, the a/c also didn’t work

Rating:

5.0

At this location they are very professional, nice and speedy. They get you in and out.

Rating:

5.0

Great customer service the Manager and staff was very helpful and professional.

Rating:

1.0

They were a not friendly and they seemed like it inconvenienced them to do their job

Rating:

5.0

The truck I had was roach infested My geez whizz I am still finding these lil boogers I recall on my inspection inside box I saw a couple Then while driving saw a few in route once we unload Many on box I had to fumagate

Rating:

3.0

Ensure location has all equipment the customer requests online. If not, it should be noted that location does not carry certain equipment at the time of reservation.

Rating:

5.0

Everything was great

Rating:

5.0

I Was Not Able To Return My Vehicle Here Since It Had To Be Towed But This Is Where The Replacement Came From The Rep Was Very Friendly & Nice Overall Would Recommend This Location ..

Rating:

5.0

The ease of ordering, pick-up and drop off were outstanding. The trailer and accessories were as expected. No downside to the process or use of the auto trailer. We would highly recommend the pick up and drop off locations personnel as being knowledgeable and courteous.

Rating:

5.0

There was a mix up with the first appointment but they reassigned a new appointment and it went very fine!

Rating:

5.0

Great customer service, friendly associates

Rating:

5.0

The online piece and the face to face experience were seamless. Love women business owners!

Rating:

5.0

Everything was effortless. Great experience.

Rating:

5.0

Best Uhaul location in America

Rating:

5.0

I frequent this location and the customer service is always outstanding.

Rating:

5.0

Always professional and very nice good customer service representative

Rating:

3.0

One of the employees was not trained and the one stayed on the phone

Rating:

4.0

Easy to drop off

Rating:

5.0

Great customer service! Awesome job!

Rating:

5.0

The manager was very helpful and went the extra mile to help me.

Rating:

4.0

Be sure trailor hitch is functioning properly before attaching to vehicle. Original trailor hitch wouldn't lock down onto ball, But facility was quick to replace with another trailor. Thankyou!

Rating:

5.0

Excellent staff!

Rating:

5.0

The service was great. U-Haul was recommended by an associate.

Rating:

5.0

Everything was great and this is the location I always use.

Rating:

5.0

Very nice customer service representative with a positive attitude unique experience.

Rating:

5.0

Service was superb and the young lady was an excellent example of customer service and professionalism.

Rating:

3.0

Better customer service and unblocking at night where they inform you to dropping off equipment (they blocked it with uhaul trucks so it makes it difficult to return equipment after hours).

Rating:

5.0

Super friendly and professional.

Rating:

5.0

Everything was great, the team members who helped me out did an awesome job and were very informative! Nicest employees I’ve ever worked with at Uhaul

Rating:

5.0

Since everything was well organized l can't think of anything, but the employees are in a position to come up with more ideas as time goes by.

Rating:

3.0

The gentleman at the front desk was ok. But a man came out as we unhooked and said we needed to drop at a different location and that I would be charged fee for relocating. The first guy said no that it was checked in just fine as I was calling the lady I originally rented from

Rating:

5.0

Thank you for your patience when our off loading into your storage units took longer than anticipated!!

Rating:

1.0

The man was very disrespectful. He stated “I don’t like to repeat things twice” that is very unprofessional.

Rating:

5.0

Love this location because they are kind, considerate and efficient and I will always use this location when I need uhaul

Rating:

5.0

Awesome staff and well maintained vehicles

Rating:

5.0

The manager is amazing. She i s incredibly helpful and very "up". I love this place.

Rating:

5.0

Had a good experience with those guys.

Rating:

5.0

Very professional customer service with a positive attitude motivated place to go

Rating:

5.0

Ms. Singleton and her staff were extremely helpful and highly professional. An overall good experience.

Rating:

1.0

Homeless individuals had access anytime ! No management or employees ever available during business hours . Horrible experience should be shut Down for safety reasons

Rating:

2.0

Smelled like very strong Pee, like homeless people live there. Owner seemed indifferent, if it wasn’t for the free storage would not have chosen this location.

Rating:

1.0

My name is wrong I told them one name and they have a different name on here... I said Moss how did y'all get Carter???

Rating:

4.0

Thanks

Rating:

3.0

UNABLE has always been my go to truck rental company. However, my first hand observation of your staff being rude to the customer in front of me which then transferred to me. No customer service or people person skills at all. If he treats every single one of UHaul's customers in this fashion and he continues to remain employed?? I certainly will think twice before coming back there.

Rating:

5.0

We've had this storage for a few yrs now and it fit our needs. The only thing i would say is they need to get a dumpster to keep it cleaner around there. The storage fees are high enough to cover the cost.

Rating:

1.0

My furniture was completely destroyed, and the manager, who called himself the owner, was extremely rude to me.

Rating:

1.0

Even though I had the card key both times I arrived I had to have staff unlock the doors. So what’s the point of the card? The facility was poorly lit, not climate controlled, extremely hot that made moving harder than it should be And it was full of roaches which got into boxes that I brought home with me then had to fumigate my house. DISGUSTING This is not a facility I would use again or recommend.

Rating:

5.0

Nice people and very helpful

Rating:

2.0

The facility was not climate controlled so it was unbearabley hot and made the moving experience miserable and the storage facility itself was full of roaches. This means where ever I move to I will have to have the added expense of fumigation if I don’t want to bring your roaches to my new home.

Rating:

5.0

Good people and very helpful

Rating:

2.0

My mom and I rented a truck from yal and a storage unit yesterday. We'll when my wife and I arrive today to unload the truck into our unti, we happened to notice someone else has rented it after us so the staff gave us another unit but it won't hold all our things cuz there is a pole in the middle of it attached from floor to ceiling so now we have to get rid of half our things cuz of it. My mom is very upset right now.

Rating:

1.0

I did not use the storage so therefore I can't answer these questions

Rating:

4.0

Only one thing. My rental had a lot of ants in the door. Satisfied with storage unit.

Rating:

5.0

great customer service and great. facility.

Rating:

4.0

Need later hours in the evenings to access units due to people work until 6:00 pm and can’t access units after 7:00 pm. Facility also never had the sliding doors open/unlocked a majority of my visits and made it difficult to get items in and out of storage. Thought it was unfair with prices being hiked during this high rise in inflation and individuals struggling to make ends meet.

Rating:

5.0

My experience was amazing and I will continue rent with you all I had no problems at all

Rating:

2.0

Storage unit is not what it said to be.. no way to actually get furniture in upper unit. Moved out within 2 weeks.

Rating:

4.0

I lost EVERY PIECE OF MY KIDS HIGH SCHOOL YEARBOOKS, DIPLOMAS, PICS, ...I LOST THE STORAGE BECAUSE I GOT SICK AND LOST MY JOB... MY HEART WILLFOREVER BE BROKEN.😓😩😫😥😢😭

Rating:

2.0

Not climate controlled as every time we went in it was very hot and humid, we did see cockroaches upon three occasions. I could see the sidewalk outside from inside our storage unit. Two of three doors to storage unit building were inoperable, we needed to go to the office building to ask for the automatic doors to be opened more than once. Staff is not friendly, they need better attitudes and more staff.

Rating:

2.0

The price went up on a regular and got quite expensive.

Rating:

5.0

The assistant manager was very very very great very professional and very helpful

Rating:

2.0

I made my reservations and it stated that I didn’t have to pay for the storage. When I get there to put my things in storage, I was told that I needed $74 more money. I had to find somewhere to put my furniture. Then I had to borrow the money to get the storage. I have been charged for the gas to put back in the truck. It was a big mess going back and forth. Worst experience ever!!!!

Rating:

5.0

Thanks to Lakeza Singleton, this is a very well run operation.

Rating:

5.0

Staff was very helpful and friendly, ready to help in any way that was possible.

Rating:

3.0

The storage unit looks small. The height of the storage just doesn’t seem to be what I was quoted for

Rating:

5.0

Great love

Rating:

5.0

The staff were very nice and accommodating.

Rating:

5.0

From the very moment I came in the facility Ms Singleton was the person that had to wait on me and I have been very well please with my customer relations with her and her staff. They are helpful and try to answer my questions when I have them. My over all experience is well pleased. It's good doing business with Ms Singleton and her staff.

Rating:

5.0

Loved it overall. Nice people. Storage was nice.

Rating:

2.0

I informed this establishment I was moving in May but they continued to bill me. This us the worst business proprietor I have ever utilized.

Rating:

5.0

Great staff.

Rating:

5.0

Loved having my items secure and easily accessible. If I ever need storage again, UHAUL will be the first I check into!

Rating:

5.0

Thank you for your excellent service. We didn’t expect to be here three years, but we appreciate the service.

Rating:

4.0

Thank you...

Rating:

5.0

Very clean. Staff was remarkable.

Rating:

5.0

Dependable storage units.

Rating:

1.0

This was the worst uhaul experience I've ever had. The mobile pick up was a joke. The reservation promise was not met. My account is being card twice.

Rating:

5.0

Denashia and the lady with the foreign accent was very nice, helpful, fast service, smiling faces. I will always choose this one on Gray Highway Macon, Ga. Also, the manager Ms. Singleton is always ni

Rating:

5.0

Highly recommended. Very helpful.

Rating:

1.0

I reserved a unit for all of 3 days and didn’t end up moving anything in. The owner did not offer a refund, and when asked why there was no prorated refund, she never gave me an answer. Poor service.

Rating:

1.0

We ordered a dolly and when we got to the Uhaul location it wasn’t in the truck . The store manger was very rude and rushed us to drop off items in the unit even though our rental wasn’t due at that t

Rating:

5.0

They worked with me and I'm grateful, Great team work and friendly.

Rating:

5.0

Excellent service.

Rating:

5.0

The experience I had with UHaul was very pleasant and professional, I would recommend U Haul to a friend or business, thank you for your Courteousy C Reed.

Rating:

5.0

The staff was always friendly and helpful to me every time that I went there overall I did not have any problems thanks alot

Rating:

5.0

The person who helped us through the entire experience was wonderful. He was knowledgeable and extremely helpful. He needs to be cloned!!!!

Rating:

3.0

The storage part was great. The store part always had long lines, not the cleanest or neatest.

Rating:

1.0

I was told that my 1st month of storage was free, but I paid $40 to a worker, for the storage, then $64.95 the following month.

Rating:

5.0

I was pleased with the quality of customer services I received. The staff was great.

Rating:

5.0

Staff here were amazing! Not the experience I've had with all uHaul locations. They were friendly and helpful and had everything all hooked up and ready to go when I arrived. Definitely recommend

Rating:

1.0

The general manager was very rude and disrespectful with a bad attitude when I asked her an question. My storage also had an lock on it that said non payment but I paid they just waited to take it out