Customer Reviews for U-Haul Moving & Storage at King St

Rating:

5.0

Great assistance to attach trailer. Kind and professional!

Rating:

3.0

** The place was SO HOT and no AC for the staff - i felt bad for them working in the hot office with only a fa. only negative was when I called I was told there were no furniture/utility dollys left though I had pre booked them on 6.11.26 ....I told them i couldn't move without them but was again told there were none just the truck ....... in the end we waited around until some were returned later by other customers.

Rating:

4.0

Your software and hardware need updating.was unsuccessful multiple times to check in through the app. Also changed from 15 to 20 foot. “No problem” only to arrive on pickup to be told the 20’ wasn’t available. Ashley the GM gave us a 26’ without extra charge but it was more to manage and higher gas charges. It seems the app and system are all dependent on one global system that gets bogged down creating frustration not only for customers but your employees who are just trying to get things done. If I could have checked in on the app it would have saved a lot of time and frustration for us and your employees

Rating:

5.0

Wait line was quite excessive but I understand it was in the a.m. when most people pick up. Should have A/C for your workers it was smokin hot. Overall great experience. Thank you.

Rating:

4.0

Great location and easy drop-off procedures. Hard to change, but because of the location on King St, it can be difficult to get the 26' truck and toy hauler into the lot.

Rating:

4.0

Straightforward pick-up.

Rating:

4.0

Streets a little narrow when leaving with a 26' truck.

Rating:

3.0

They were helpful and the customer service was good. I was disappointed that the both tires on the trailer were badly worn on the outer part of the tire. I should have checked it better before I left and did not notice it until we stopped in Columbia, SC for dinner. This made the last part of the drive stressful since we weren't sure if both tires would hold for the remainder of the trip. I told the agent in Simpsonville about it and she immediately tagged it for repair. Everything else of the trailer functioned as it should.

Rating:

1.0

Hidden fees

Rating:

3.0

We ordered a dozen pads and they were not on the truck when I was given the keys. They brought the pads out later and would have not gotten them if I hadn’t delayed leaving

Rating:

3.0

Your fees are completely non transparent and predatory. You sell the truck as costing $49 per 24 hours of use and then at completion I pay $190. It is predatory marketing and you know it.

Rating:

4.0

Long pickup time. Had NO IDEA with sooo many signs inside and outside the vehicle that renters are supposed to refold blankets? That is an absurd rule and $25. fine.

Rating:

5.0

Again, everything was good. Nothing to add.

Rating:

5.0

Such an easy drop off.

Rating:

5.0

Thanks

Rating:

5.0

Great customer service!!

Rating:

3.0

While taking pictures of the gas gauge I learned that I would be charged 23$ for gas. The fuel gauge as exactly where itvwas when I picked it up.

Rating:

5.0

Your professionalism and Friendly staff say all you can about the King street U Haul location. Would highly recommend to everyone who has moving or storage needs to consider this location. I would come back to rent another truck from them in the future.

Rating:

5.0

Lots of customers....so it took a minute to get everything sorted out.

Rating:

5.0

So easy, great service

Rating:

5.0

Excellent CUSTOMER SERVICE! Very polite & professional. No waiting. Truck pulled up & waiting for my departure.

Rating:

5.0

Very friendly staff and excellent service. Will recommend you to friends

Rating:

5.0

Carol is very efficient and it's much appreciated!

Rating:

1.0

My unit flooded and it was such a hassle to get a claim through their insurance that only covered $1,000 of my losses. My late mother's heirloom wedding dress was ruined in the flood. On top of my unit flooding there were mice and rats in my storage unit. A disappointing experience to say the least.

Rating:

2.0

The customer service attendant was more interested in winning his game on his iphone while, getting my information, while talking to another employee while watching tv. Initially I was given the wrong truck. The correct truck was given to me on empty gas tank. I was given another truck. No instructions were given to me at all especially about getting a text to access my phone camera to take photos of the truck. Witnessed an elderly customer leaving the office only to fall right outside the entrance door on account a cart was blocking half the doorway. Absolute terrible customer service and worse experience I have had with U Haul in the years I have used the service.

Rating:

4.0

Truck needs break work soon.

Rating:

1.0

The truck not clean and too loud and bad

Rating:

2.0

The employees were not very friendly. We asked for assistance and they ignored us.

Rating:

5.0

4x8 trailer was filthy and I had to mop and wash it before I used the trailer. I should have inspected the interior before bringing it home. But i would expect the staff to also take responsibility to deliver a clean trailer.

Rating:

3.0

No directions about where to park vehicle after checking in through the app. Had to pick a random empty spot among many other trucks.

Rating:

1.0

Took $20 off my card and I didn’t even get the rental yruck

Rating:

1.0

The check in took over 40 minutes and the staff was so clueless

Rating:

5.0

I rent regularly from King St., Charleston location. They consistently have well maintained equipment, knowledgeable and friendly staff and their facility is always spotless. They haven't missed a beat in over a decade of doing business with them.

Rating:

5.0

All good!

Rating:

3.0

Location is bad due to ongoing construction and traffic. U-Haul associates are helpful and friendly.

Rating:

5.0

This is my favorite place to come for rentals and supplies!! The staff is excellent!!

Rating:

2.0

The drop-off procedure is very poorly explained. There were several parties dropping off vehicles before 7pm with no staff present, and a backlog of trucks under the canopy. I had a trailer, and there were no instructions on where to put it. If I dropped it under the canopy, it would have rolled towards the road which I tried. So I squeezed past several large trucks double-parked and dropped the trailer in a row of other trailers, hoping it would suffice. Instructions need to be created and put out besides “return under canopy” when there isn’t enough space under the canopy. I would not use this location again, there’s no space.

Rating:

5.0

Team here was fantastic

Rating:

5.0

i had a lane change warning system that stopped working after 2 days. Uhaul said that this van was not equiped with this feature. so Uhaul claims i am lying.

Rating:

2.0

How do you provide good customer service when the truck hasn’t even arrived yet, I had to go onto the property and get it myself, and the first thing I receive is a phone call from someone yelling instead of asking questions and trying to understand the situation with the return truck?

Rating:

5.0

I always use the King St. location. So easy to get in/out - great staff!

Rating:

4.0

Always good, Ms Carol always has the equipment I reserved available and ready to go.

Rating:

3.0

I appreciate that customer service is a critical element in any successful business, and I’ve always relied on U-Haul for my rental needs. However, I find myself in a challenging situation regarding the customer service I recently experienced, particularly with management. After renting equipment, I encountered some difficulties and attempted to reach out for assistance within two hours of my rental. I called the provided number, eight four tree seven two thre sisting zero five, and left multiple messages—over six in total—yet regrettably, I did not receive any response. This lack of communication was quite concerning. I was hoping to explain my situation in person, but faced a significant challenge traveling back to the location, which took me close to seven hours due to the slow speeds I had to maintain. As a long-time and loyal U-Haul customer, I have always appreciated the service in the past, and this experience has left me feeling disappointed. The responses I received suggested that because I had used the trailer, it could not be returned, which was not the assistance I was seeking. Given that the location closed at 5 PM on a Sunday, I felt stranded and in need of help. I understand that the home office made efforts to assist, but the focus seemed to be primarily on the rental process. It raises questions about what "help" truly means in today’s business climate. My loyalty to U-Haul has always been strong, and I hope this feedback reflects my desire for a mutual understanding. I spent a considerable amount of time in a difficult situation, and I genuinely hope my concerns can contribute to improving customer satisfaction moving forward. I believe appropriate accommodations and a thoughtful approach to customer needs are essential in maintaining the strong relationships U-Haul has cultivated over the years. Thank you for taking the time to consider my experience.

Rating:

5.0

the last two times I have rented from there. The older woman is very cranky, I try not to get her, I know she is doing her job. I like the new gm she is nice. The last two trucks I have gotten the trucks mirrors didn't work, the gas cap was gone and there was a hole in the truck that got all my stuff wet?! They young man at receiving is so nice he took care of me, and overall I like going there, but we need to do better. Especially if a customer like myself who spent almost 800 in one month with your location. Thank you

Rating:

4.0

Systems not working on Saturday and that takes tok much time to finalize reservation and pick up. Not location fault though, it was a company wide incident.

Rating:

3.0

Carol is a poor representative of what customer service means. Very short and combative with not only myself but the other customer I witnessed her working with.

Rating:

3.0

I reserved a 26 foot truck. I was told to pick it up at 10 am. I got there no truck. I was told I'd have to wait a day or two. I had people flying in that day to move items to Maine. It had to leave that day. Had to take a 20 ft which did not hold everything. Rented z trlr to pull behind at last minute which had a flat tire. It was a disaster rental. Very expensive since I now have to rent another truck to get the rest of the equipment to Maine. Don't take a reservation if you don't have the equipment. Call the customer ... they should not find out after the fact

Rating:

3.0

Easy place to drop off. Didn’t go inside. Used the location after hours!

Rating:

3.0

Don’t change my pick up location/reservation and have someone on site when I get there if you’re going to do that. Overall, a very disappointing experience with U-Haul. I will not be using them in the future.

Rating:

1.0

When I went to my first location they didn’t have a truck even though I had a reservation. They made me a reservation at the king location but only two hours not the six I originally needed. Then as I was leaving the dorchester location I saw two of the truck I had a reservation. I went back in to save time driving and added miles and they told me too bad wait back in line and hope someone before doesn’t rent them. I had to go to the king location which was additional twenty minute drive for my move. I had to wait in line for about an hour due to the computer system being down. I would like to be compensated the 50 dollars since the truck was not available for my reservation like stated.

Rating:

5.0

The manager and other workers were wonderful. 5 stars!

Rating:

5.0

This place was very busy but they were very efficient at getting us checked in and out of there!

Rating:

5.0

Employees were friendly

Rating:

5.0

Ashley was great. Very knowledgeable and efficient.

Rating:

5.0

Easy and quick to drop off

Rating:

4.0

A bit expensive for rental however

Rating:

1.0

Not as big as said. Dirty and no light it was broken when asked to fix they didn’t staff on phones watching shows and acted annoyed when asked to help. Then was sent a bill when moved out prior to end of first month

Rating:

5.0

Customer service agent Elijah was excellent!

Rating:

5.0

GREAT customer service!!!

Rating:

4.0

The storage facility was definitely secure but not well lit. It needed a light switch so that I could see inside my storage unit. The store location is also on a very busy corner and needs more parking spaces. The staff was always alert, friendly and helpful.

Rating:

1.0

Oh my gosh, I cannot say enough on how terrible this location was to work with. Everything from the cleanliness of the unit. Where the unit was located, it seemed to be the break area for the employees to either smoke cigarettes or smoke joints. Therefore, the smell went into the items that we had stored in the unit. The staff made countless billing errors and the amount of time spent to correct this both on the phone and in person was painful to say the least. I made a reservation three months in advance and when we arrived, they said they did not have the unit but they were happy to place us in a different one and charge us $60 more a month! Seriously that’s your solution. My daughter is in her junior year at the college of Charleston. I told her if she needs another unit for this coming summer, I would rather drive out of town to work with better staff then go back to this location again. I’m not one to write bad reviews like this, but you guys have to know how terrible this location has consistently been for the last two years that I have worked with them.

Rating:

2.0

My storage A-17 was moldy and wet my storage was tampered with and my important paperwork was missing things was missing like clothing the storage was stinking please fix the mold smell thanks again

Rating:

4.0

I think the staff at the King Street location they were friendly professional and courteous and I would recommend them to friends and neighbors thank you for everything God bless

Rating:

5.0

Everyone there was unbelievably helpful all the time. Nicest and most helpful people. Would definitely recommend them.

Rating:

1.0

All of my stuff was damaged, lost, taken, or ruined in a water leak. Wasn’t told about any of this until the day I tried to remove my stuff from storage. Staff didn’t help a single bit.

Rating:

5.0

Location was why we chose this facility. However, the people and its facilities were above expectations. People were friendly, honest, and helpful.

Rating:

5.0

Staff was super friendly and helpful!

Rating:

5.0

Everything was great. Had a few issues but Elijah has such knowledge about everything and straightened everything out. Elijah is a top-notch customer service person and deserves a BIG raise. He is the best at what he does.

Rating:

5.0

Staff was super understanding and friendly - moving is very stressful.

Rating:

5.0

Incredible customer service

Rating:

1.0

Stole my money That was due to me and the manager Elija was in on it I got a lawyer On the case already Only because I’m not Alone !

Rating:

1.0

Had to throw all of our belongings away. Mouse droppings throughout our locker.

Rating:

5.0

Elijah is very helpful and quick

Rating:

3.0

Lots of debris and other indications of street people around facility and parking lot. -Robert

Rating:

4.0

A very secure building, the double card entry was a brilliant idea, but the storage spaces had no lighting which is the norm but the hallways didn’t have significant lighting either so the storage space didn’t receive any ambient lighting.

Rating:

5.0

Homeless people using facility for refuge.

Rating:

2.0

I completed my discharge process online. I completed the process well before my next payment date. I will still send a bill in the mail. I have a discharge email stating that my discharge was complete. I follow all the steps and I took all the pictures and I sent the pictures in and I kept the email that I was sent for proof of my discharge.

Rating:

5.0

The staff was very helpful, friendly and engaging, I would recommend the King Street location in Charleston S.C. to any and everyone 😁

Rating:

3.0

Unfortunately this establishment offers little customer service.

Rating:

5.0

The staff at the King Street facility were AMAZING!!! They helped me with everything from truck rentals to storage units. I would recommend this business all day, every day. They were fantastic.

Rating:

4.0

King street’s facility needs work done to the ceilings.

Rating:

1.0

Water leaking everywhere. Front desk never sent a receipt.

Rating:

4.0

For question number five, I stalled because there are some maintenance issues. The ceiling area in the storage facility needs some work as it appears to have had a lot of leaking issues for a long time. They do their best to clean it and deal with the leaks. One of the men that works with the trucks, coming and going , always made himself available to help me carry, lift, and place items in my vehicle. I never had to ask and he always made himself available. He was particularly polite, professional, helpful and kind.

Rating:

5.0

I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.

Rating:

5.0

THE truck needs a front end alinement

Rating:

3.0

A couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.

Rating:

3.0

The staff could have been a little more engaged.

Rating:

3.0

Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.

Rating:

4.0

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Thank you!

Rating:

5.0

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn’t hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

Rating:

3.0

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Rating:

1.0

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can’t get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

Rating:

1.0

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

Rating:

5.0

The staff was very helpful to me and kind

Rating:

5.0

Thanks for the excellent experience

Rating:

5.0

Good people here that are ready to help

Rating:

5.0

😳👍

Rating:

5.0

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Rating:

1.0

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

Rating:

4.0

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Rating:

5.0

Good people and great location!!

Rating:

5.0

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

Rating:

2.0

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

Rating:

4.0

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

Rating:

2.0

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

Rating:

1.0

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Rating:

5.0

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

Rating:

5.0

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

Rating:

5.0

Carol and crew are the best.

Rating:

1.0

Horrible place

Rating:

2.0

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Rating:

2.0

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Rating:

3.0

Everytime I went there the Owner was very rude and I always waited in line for a long time.

Rating:

1.0

I’m still waiting for someone to reach out to me regarding my experience! It’s been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Rating:

3.0

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Rating:

1.0

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Rating:

5.0

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Rating:

4.0

Good people!