There were still tater tots behind the passenger seat. Dirt all over the floor bed. Also we were forced to purchase safe move coverage because it was a cargo van even after telling the clerk that we had coverage through our insurance.
HETAL PCustomer Reviews for U-Haul Moving & Storage at Mt Juliet
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
TONI LThis location is very efficient and the people are quick to provide assistant.
DONNIE MOnly went once ever to a U-Haul. I turned in the keys and the guys forgot to check in my truck I returned
Noah DI was given the incorrect trailer twice. My reservation was changed from 24hrs to 6hrs. They tried to charge me a late fee. The trailer had some damage, which I made them aware of when I got it, and they tried charging me for it. I'll NEVER go to this location again
Rogelio MGreat staff today
THOMAS GGreat support from the staff whenever my wife or I rent from them! I also buy my propane at this location. Thanks! Jim
JAMES CKeep up the good work.
Laura WJohnathan and the staff have always been nice to me. I have been there for almost a year. I'd still be there if I wasn't moving out of state.
ARRIE M | Overall ExperienceAll employees in every state I have used the uhaul are always great and very helpful. I have a pod at my house in Texas (we are moving back to Tennessee) they have been very helpful. We will use uhaul to move back.
BILLIE W | First ImpressionsVery easy rental from ordering online to pick up then return delivery. Easy, pleasant and helpful. I would use them again when needed.
DEANNA Lhad not been cleaned inside and out.
Frank AThey went over and beyond with great service especially since it was the end of day. I will continue to use that location.
ARTHUR PNothing. Everything was fantastic.
Nicholas HMaintain efficient, friendly, and courteous service.
THOMAS HGreat staff, great place to do business.
Ryan K | Overall ExperienceQuick and easy holiday pickup.
Cory PI use this center for all my equipment needs. Also very professional and nice.
CARL B4/22 for 4/21/25 Van return experience And overall experience I was also impressed by the after hours customer service representative in the Buffalo, NY 24-7 truck call center. She was very helpful in the step-by-step self check-in process/25, detailed, creative, patient, professional, and a joy. We both actually had a good time our conversation, real and pleasant. The employees at the rental location were personable, friendly, professional, and efficient for a great overall customer service experience. Kind regards, Daniel Davidson Customer (615) 416-0160 danhereforyou@gmail.com
DANIEL DLinks sent via text would route me to a page that says the page nolonger exists in most cases.
matthew p | Online Move InThe mobile check in is a nightmare. It takes twice as long as the normal way and you still have to talk to someone. It’s pointless, convoluted, aggravating, and a waste of time
Michael EGreat employees
JOEL TAll was great and we received a very new U-Haul which was great! Staff was helpful too.
Jaedyn WEverything you would expect in rental.
PAUL JKeep being awesome!
michelle eGreat customer service as my original booked location did not have a truck… the local scheduler, Drew, and sales associate, Jonathan, at the new location were simply great.
ALAN JThey did not have the trailer that I had ordered and ended up getting a smaller trailer.
Aram GGreat customer service which made the in & out process much smoother and efficient.
Rahul RThe installer was great. All people were professional and nice
theresa lAll went well. Thank you! Nice guy who waited on me.
CARLA LEasy transaction - thanks!
Erik RMy trailer was unloaded and I was good to go in 2 minutes. Unbelievable customer service.
RUSSELL TWay too expensive. There are less expensive options available. I had been a customer for several years and instead of rewarding loyalty the charged me more.
jason b | Overall ExperienceGreat job!
ANDREA RGM Jonathan went above and beyond to greet me when I arrived. Even on a Sunday when they had equipment to move he patiently took his time to help me bc the self check in the app was not processing or working correctly. He was able to effortlessly and proudly walk me thru each step as well as the live verify. Kept a smile on his face and made sure to check on us before during and after our rental. We forgot supplies and he helped us get them quickly and be on our way so it did not cut into our drive time. I had problems with the app coming back at drop off and he was there to assist again. He's a great face to this company and we could tell he takes pride in keeping this location clean, proper, orderly and running fluidly and communicating effectively with his team members!
Dakarai SFriendly crew.
MICHAEL GAlways enjoy renting from this location. Your staff is really helpful.
RUSSELL LPassenger mirror was loose and wouldn't stay in place. Made switching lanes impossible.
MICHAEL FThere was a heavy set Caucasian male employee at the desk when I walked in and he was helping another Caucasian gentleman. I was never acknowledged by the employee sitting at the desk. While I was standing there the employee left the desk still not acknowledging me standing there and he went outside. So that left no employee at the desk to help me. Soon after the employee went outside there was a young Caucasian man who walked in and was very helpful.
Tonya P | First ImpressionsPlease have the extra equipment I reserved available. I reserved a furniture dolly and a utility dolly, but when I arrived, they were out of stock which created a hardship for my move. I was told to try Lowes or Home Depot. Not helpful. Also, after I returned the truck and 24 blankets, I was charged for 6 additional blankets which I didn't receive so I had to call back and request a payment adjustment.
Robert BGreat customer service, friendly and efficient!
Nina FGreat service from this location.
KEVIN CThe tow dolly worked properly and got the job done. The car however was loaded onto the dolly further on the passenger side. Basically as far on that side as it could go leaving very little space between the passenger side of the car and the dolly. Which caused the dolly and bottom side of the car to come in contact when making right turns. There is minor dent damage and coat and paint peel. I did have uhaul to help hookup the dolly and help secure the car. This was our first time towing a car and we wanted to make sure it was properly done, and we didn't quite know much. Thankfully the nearly 500 mile trip was accomplished with only the minor damage.
ADAM DStaff was extremely helpful and accommodating. Thank you for the experience.
ROBERT ZThe manager was rude, unorganized and delayed the process of getting the truck.
BIANCA Cmake sure when someone is doing a check in with mobile the truck is where you can get out i spent 20 mins of my time waiting to get out because i was blocked in all around.
Terica MApp would not work to check out truck and tried twice , went back inside and was told to take pictures of everything which I did and when I returned the truck I was charged 200 extra miles I had pictures of everything and the manager was off but one of the employees called him and was trying to tell him what happened and I could hear the conversation and he was not budging saying it was correct. I was told it would be fixed in a few days we will see. Not very good customer service
ARNOLD HEvery time I use this location it is the best customer service experience. You don’t get anywhere anymore. Great people!
ANDREA BThe car that I rented yesterday has acceleration problems and it sounded like the transmission was trying to slip continuously
LAILA Wjust one problem, i was supposed to have a 10x10 storage locker and they said they did not have any available.
Richard DWe will use them again.
BRIAN KThe staff was friendly and helpful. Will keep this place in mind for the future.
Michelesharpe@comcast.net S | Overall ExperienceI’m so glad I trusted U-Haul for my storage needs for over a year!
Gregory D | Overall ExperienceI didn’t have an overall bad experience however whenever i had a question it was always difficult getting a hold of anyone at the office location, it would be great if there was someone dedicated to storage. Especially during busy days.
Angel R | Overall ExperienceVery clean facility and friendly staff.
JOHN W | First ImpressionsI reserved a truck the day before my move, and asked for furniture dollies. I had hired a helper for the day, allowing four hours for the move, a distance of approximately 25 miles When I arrived the following day to pick up my truck there was no record of my reservation. It took the better part of an hour to get that straightened out. When I reached my destination, I realized there were no dollies provided. I called the U-Haul office and they suggested that I try to get dollies from a dealer in the city I was in. No luck there, so drove back to the U-Haul to see if they could finde at least one dolly. They said there were none on the property. While in the office I saw four dollies stacked, and was told they were for purchase only I finally had to go to Harbor Freight and purchase two dollies. This was about two and a half hours of the four I had allotted for the move with my helper who needed to return to his employer. As a result I ended up with no help unloading at U-Haul. Then I was told to here were no units available. After much discussion they found a single unit, that had a broken door, which could not be secured. It took at least another month to get the door replaced.
GEORGE W | Overall ExperienceI had a great experience with renting the storage room for the past year. This was a temporary situation from the start and U-Haul provided exactly what I needed.
MALVIN L | Overall ExperienceI think the facility is very nice and clean but the rental cost per month is ridiculously high. I left because I found a unit the same size for half of the price. I finally got tired of the price constantly going up. $189 for a small 10 x 10 unit is ridiculous. Would not recommend anyone for that reason
NEW C | Overall ExperienceGreat facility.
Tim T | Overall ExperienceJonathan was very welcoming and informative. Thank you.
ALFRED A | First ImpressionsFacility was immaculately clean. Pricing was great. Staff assistance and service inside the store was pleasant, respectful and professional. Will recommend to family and friends.
VERNICE B | Overall ExperienceI have used this UHaul location for my storage needs for 30 years! From home remodel, new homes purchased, children moving home from college, extra storage for my husband’s business and heirlooms from my Mom. Thank you UHaul staff for being there for me and my family!
DIANNA L | Overall ExperienceService was excellent
Beverly P | First ImpressionsThe facility and the staff both exceeded our customer service, convenience and cleanly expectations. The staff and GM went above and beyond to assist us when our move continued to be difficult. We are very pleased and grateful how easy and helpful the staff were!
taylar B | First ImpressionsThere was an oil stain on the floor of our unit, but other than that is was a great experience.
PATRICK T | Overall ExperienceThe staff was very informative and helpful A+++
LaChristal K | First ImpressionsSuper staff.
Xenea L | Online Move InEveryone I dealt with were super helpful, friendly and so courteous. I cannot say enough about the great way we were treated!
Angela S | First ImpressionsCost of storage is making it more prohibited. Just an expense people need to be more smart about, including myself.
Jerry S | Overall ExperienceAll staff was great!
jamison m | Overall ExperienceThe process was cumbersome as I had to keep going back in for help. The first unit they assigned me was taken. The second unit didn’t have a lock. Joseph and his assistant were awesome. I do appreciate their help but the process could be smoother.
Torrado C | First ImpressionsWe have used U-Haul for decades. We didn't leave U-Haul as a customer; we moved our stuff to a different location close to home. So, although we left Mt. Juliet, we are still a very happy continuing customer. And if we ever have the luxury of buying house, we will again use U-Haul to move our stuff. And adding to that when we get our business up and running, we will use U-Haul for our equipment. Thank You for being awesome.
COLLEEN H | Overall ExperienceStaff is always great.
Dana S | Overall ExperienceThe place was close to our residence.
emily h | First ImpressionsManager at the time of move-in (Hussein Alsafi) did not honor the first month free promotion that was quoted in our truck rental. Hussein was the employee who checked us in to the storage unit and claimed that his manager did not allow for him to honor the promotion. When I asked why they did not contact us to make us aware, he did not understand why that would've been necessary. Stated he did not know how to refund the payment for the first month's rent. He advised I reach out to UHaul corporate, who then advised me that it was the discretion of the Storage Facilities to issue refunds. We did not pursue further action because we were still occupying the storage unit. Storage Facility was well lit and well monitored, and all of our things in the unit itself were safe and not damaged at the time of move-out.
Andrew M | Overall Experiencestaff showed us how to access the bldg and showed us how to get to the unit.
Harry S | First ImpressionsJonathan, general manager was super helpful and great customer service.
Diana W | First ImpressionsJoseph C. was amazing! So very helpful and friendly!
JOHN P | Online Move InThank you all for your service. Have a bless day!
Paticia M | Overall ExperienceManagement and staff was first rate! Massively helpful.
Michael A | Overall ExperienceOverall experience was excellent. My one recommendation would be to upgrade the computer system that is used for the facility. Staff was great and made check in/out easy. Would recommend to anyone with indoor storage needs.
Brian B | Overall ExperienceThe General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.
Eugene L | First ImpressionsThe General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.
Eugene L | Overall ExperienceThe process was so easy to reserve a space online. Carts are available in the facility for easy moving in and out. I experienced no negative issues while using the storage facility.
George P | Overall ExperienceHussein was very informative and helpful, the whole team there had great customer service skills. That's hard to come by these days. The only thing I could say is, I'd like to see a few more receptacles throughout the facility. It the storage area.
Jordan R | Overall ExperienceThe staff was dismissive upon move in. It seemed to be an hassle for them to do their job and it was not a good experience. I left feedback about that but received no response. The staff was also and pushy, rude, and overall unfriendly upon move out. Not 45 minutes after the last of my items were out did I receive multiple, back to back calls asking to process my move out. I paid through 12/6, my items were moved out on 11/13. I did not appreciate the rush to vacate my unit during work hours interrupting a meeting for a non-emergent issue. I do not recommend this location.
Melissa B | Overall ExperienceHussein Alsafi helped me with this and he was excellent Best customer service experience in a while!
Caleb H | Overall ExperienceGreat
REGINALD P | Overall ExperienceHussein went above and beyond to help me out.
DANIEL L | First ImpressionsWe really like U-Haul storage, the management and staff. No issues ever.
Ronald B | Overall ExperienceI made a truck rental and storage reservation online. I confirmed with U-Haul customer service that I would receive the free month of storage upon move in for the month 10/6-11-5 even though my truck reservation was for a future date, 12/1. Upon move in I was curtly informed that that was not the case and it was explained to me in a quite juvenile manner by a staff member at the storage location that that was not the case. Since I am on a time crunch for my move I did not have the ability to shop around for another option. I feel that U-Haul was deceptive in its promise but more than that I feel that customer relations should be worked on for this staff member as they did not have to speak down to me as if I did t have a brain.
Melissa B | Online Move InThe GM there is great, hes been helpful on many occasions. As well as the other staff members
Jordan R | Overall ExperienceThe door to the unit was bent and therefore not as secure without something in the unit behind the door to block it from being lifted. I was able to do that from the day I arrived, so it was not an issue! They said they would have it repaired once I moved out. I reminded them when I moved out and they said they would be taking care of it for the next guest. Everything about our experience was great and they worked with us to make sure we had everything we needed!
katie m | Overall ExperienceToo expensive!
Melissa L | Overall ExperienceEverybody at this location was very helpful and pleasant
Justin S | Overall ExperienceI have never had a positive experience at Uhaul, unfortunately. At my recent visit, I waited half an hour before someone was able to help me. The staff lack communication and customer service skills. As well, the terms of business were not clearly explained to me, resulting in a surprise charge on my card.
Daniel J | First ImpressionsStaff is super friendly and helpful. The facilities are well maintained. Our movers were very surprised on the condition of our items after 4+ years in storage - thank you for maintaining things so well.
Joseph B | Overall ExperienceThe staff was amazing. Hussein and Thomas went WAY beyond and above to assist me. They made UHaul proud.
Michael A | First ImpressionsFacility should be kept cooler. When paying for temperature controlled I would expect the temperature to be less than 80 inside b
Scott T | Overall ExperienceVery clean and secure facility. All employees were exceptional!
Peter I | Overall ExperienceThe assistant manager, who helped us was great and took amazing care of us.
Scott T | First ImpressionsLove the carts that are available to use. Staff was always helpful and knowledgeable
Legacy F | Overall ExperienceSo far so good!
John Y | Online Move InChase and his team took great care of us! We were late on a payment for one of our units but the other was on autopay, so he waived our late fee. Everyone was kind and attentive. Would recommend this facility to anyone!
Jacob H | Overall ExperienceWish price was lower
carol p | First ImpressionsIt would be nice if y'all would give me some of my money back lol js
Tina F | Overall ExperienceExcellent customer service and a very clean facility!
Michelle H | Overall ExperienceThese people are the best!!!
William R | Overall ExperienceMy storage unit leaked and I have some things that are irreplaceable that got ruined.
Karen D | Overall ExperienceThey were all extremely helpful and friendly. Have been to this location numerous times and always had an excellent experience
Paula D | First ImpressionsThe motion sensor lights in the hallway need to stay on longer. If you are in your unit and the hallway lights go off it’s dangerous trying to get out to the hall to get the lights to come back on if you are packing/unpacking as you can’t see since the individual units aren’t lit.
Shahn D | Overall ExperienceHussian did a real great job of explaining everything to and assisting us with the move in
DAVID K | First ImpressionsI’m very angry first I was quoted the wrong price over the phone and I repeated what she said and then that same person told me my first month of storage was free and I get there and I was charged if I had not been so tired I would have gone some place else because she didn’t put it in the computer
zulma d | First ImpressionsThank you so much for your help! Excellent customer service!
Michelle H | First ImpressionsVery good experience
Daniel D | Overall ExperienceThe unit alarm went off when I opened it. I went to talk to a manager to see of that were a normal thing, the uhaul team locked the doors. The police showed up later to see what was happening I was being criminalized for opening the door to a unit I paid for two days before. There has been no cancelation notice up to this time, and still yet to recieve any. I am currently considering legal action for the distress, defamation, breach of contract, and humiliation. I have never received such a unprofessional service in my life.
Christopher M | Online Move InThank you for being so close to our house.
victoria s | First ImpressionsI would recommend anyone looking for a safe place to store your belongings at this facility, they have really friendly staff and they walked me through the move in process and they do provide locks that are inexpensive. Unfortunately, I do have to give it a one star rating due to when I was moving out an employee charged me on “accident” for 3 fee’s totaling 80$. I was on the phone with them as they made this error, they ended up calling over a manager whom stated they didn’t know what the charge was for. The employee then stated they “may” have checked the 3 boxes that added those fee’s. We ended the call with pretty much there is nothing that can be done because it has already processed on their end. I then received a call back from the manager shortly after, he said he contacted corporate and they also stated there was nothing that could be done because I had already moved out of the unit and it had already processed on their end. The manager said unfortunately I would still be charged regardless of their mistake and they “may” be able to refund me or “something”. I immediately locked my cards, and I am waiting to see if they proceed with charging me. I do not usually write reviews but when I do, I try to be as honest as possible. I really did enjoy my stay at this location, just really unprofessional that nobody could correct their mistakes. At the end of the day I am still extremely happy to say I was confident in trusting this facility to hold my belongings. And I realize people make mistakes! So, no need for an all negative review it deserves the good too. :)
Brandon S | Overall ExperienceThe staff here is wonderful and I can't say enough good things about them.
Tonya S | First ImpressionsLove this place. They always been there for me,helping with my needs. Have used storage unit and Trucks.
KERI P | First ImpressionsLooked online Sunday and seen 10x10 units available. Went to facility. 2 lazy employees said there were no 10x10s available and “pulled a report” to verify. Went back out to my vehicle, got online, and rented the 10x10 unit that I wanted while sitting in the parking lot. Did their job for them, maybe they should share their paycheck.
Gregory C | Online Move InExtremely helpful staff. Would highly recommend for storage needs. Also, supply costs for boxes and tape are actually lower than HD or Walmart.
Geoffrey O | Overall ExperienceMt Juliet Uhaul is run well. The staff is great, some are young you get some non sense with that, but overall it was a pleasure to do business there. Adam Cash helped me with returning furniture pads and getting refunded, I appreciate hiw he handled that. 5 stars.
Bryan H | Overall ExperienceThey were great and helpful
Marla L | Overall ExperienceHad no problems , staff were friendly and very helpful . I would definitely recommend
Kamecca H | First ImpressionsMoving in was nice and easy!!
Michael K | Online Move InAdam was very helpful when changing my truck rental and storage. And very curious.
Elizabeth s | First ImpressionsGreat staff and place! Very helpful when it came to accommodating!
Marla L | First ImpressionsProfessional and personable employees really made a tough move go as well as possible.
Mitchell K | First ImpressionsMy only complaint is it is very difficult to communicate with the location. When you call the number, it transfers to the 800# which is typically unable to help with your call. You should be able to contact the location directly and only speak to the direct location.
Ecoview A | Overall ExperienceThe fact that I was made to pay a bill before it's actual due date in order to go inside of my storage was a disaster I do not appreciate it and then the fact that one of your employees went outside to discuss me instead of staying inside with me when he went on the phone with a man named Adam so yes I'm very dissatisfied in your service and I've been using you for years and just know that if I could find another way of not using you in the near future just know I won't be
LAQUASHA B | Overall ExperienceThank you for all You've done
Kevin H | Overall ExperienceAJ and team were very helpful.
Mark K | First ImpressionsGreat staff, friendly and very helpful.
SEAMAN L | Overall ExperienceRenting a truck here was no issue. Being told a storage space was available at the time the reservation was made and later finding out that, not only was the unit no longer available, there was no way of knowing when one would be ready threw a massive wrench in our moving day. Why allow reservations to be made and ask for a date that a unit would be needed if there are no units available? Fortunately the team managed a workaround and getting a unit secured but I can't imagine everyone being so fortunate in the future.
Quin S | First ImpressionsThe owner Adam was an absolute jewel! If he’s any representation of his staff, then a goldmine has been struck!
Hubernetta S | First ImpressionsNice facility. Well maintained. Everything was better than anticipated. If you need storage, it's a great place to go!!
Judy M | Overall ExperienceAdam and his U Haul staff are outstanding. This is my 5th time doing business with them and I can’t thank them enough for their professionalism and attention to detail. They are always helpful and go above and beyond to make me feel welcomed. Thank you Pietro Fiore
Pietro F | Overall ExperienceOffice hours were convenient, but not always staffed to help. 3-4 guys in bay area while customers waited in store for help. Or, 2-3 guys helping with rental jobs, but no one manning the store. However, I know help is hard to come by, but when you have 3-4 guys in the garage or 3guys helping with a rental truck while regular paying customers are sitting inside waiting for help, it gets annoying. However, guys were always helpful and pleasant when you finally got service. I just want to go back in time when ppl who paid monthly for services got customer service within a reasonable time (is 15 mins too much to ask when 3-4 ppl are with someone else, and you're left standing with no help?
marilee d | Overall ExperienceAJ Cash and his staff have gone above and beyond to help my family with our storage needs and questions!
Audrika W | First ImpressionsBoth 1st floor 10x10s we rented had water on top of 1’or 2 plastic bins we had converted our stored items into previously(- The water appeared to be orienting on the rear wall from above ; if we still had item had items in cardboard some things would have been ruined
Edd B | Overall ExperienceDifficulty with store personnel answering phone to confirm truck day of move out. Earlier during last month of storage, staff on site answered incorrectly on how customer would receive credit back in case of partial month use. Had to get correct answer from Uhaul national customer service after extensive time on hold.
Brian M | Overall ExperienceWas only little surprised by storage unit being outside building in old truck box. That should be disclosed online.
ANGELA W | First ImpressionsIt was easy Staff were professional. Thank you.
Kevin H | First ImpressionsThe manager Adam a cash was very pleasant I’m very pleased ! Thank you!
Vashti M | Overall ExperienceKind and very helpful,
Rebecca W | First ImpressionsDo you have my check in date wrong. I did not check in until 12/6/21. Please correct this. Thank you
Shirley M | First ImpressionsDo not like the check in process. It's confusing to have to check in at one door then enter into another one. It should just be the one door. Loved it other than that.
Gabriella C | Overall ExperienceI have got to say, this was my first U-Haul experience. Moving out of State was a scary ordeal. I have never done it and only had myself, my Sister and my Brother in law to help. From beginning to end the experience was way more than we expected. Everyone was helpful, kind and professional. If ever I should have to do it again, I will definitely go through your company. I am telling anyone who cares to listen about this amazing moving experience‼️👌🏽👌🏽 Thank you, every single one of you‼️ Suzin Holtz
Susan H | First ImpressionsThe only problem I had was there was a couple of weeks when I couldn’t get in because I thought I’d lost my key and I couldn’t find what I needed to unlock my lock. When I finally called to arrange to have it cut off, I was told that a new lock had been put on my unit and no one told me until then.
Shirley M | Overall ExperienceThe technician and manager helping me were knowledgeable and helpful. The manager was especially helpful in explaining the procedure as I was taking over a storage unit I shared with a friend.
Larry B | First ImpressionsMy only complaint would be lack of Ramos at entry door in the event you couldn’t back a truck or trailer to the door. Other then that a great place with friendly and helpful staff.
ROBERT D | Overall ExperienceGreat storage facility and wonderful employees.
Calista H | Overall ExperienceStaff very friendly and helpful! My experience with the move in was excellent facility very clean.
Angela H | First ImpressionsAdam Cash is an excellent General Manager.
Jace S | First ImpressionsFirst, they gave me a unit that already had someone elses belongings inside and then issued me a new storage space. THAT space was empty, but they forgot to add that to my account so they locked my box up. Had to chat with them about that issue for nearly a half hour trying to get THAT squared away. Then the truck I rented to haul my toolbox had a door that kept popping open, and if it wasnt for a friendly driver on the road, I could have spilled everything out that wasnt tied down and/or killed someone. Truck had a cracked windscreen. Not a biggie, but I had to explain it away after the fact. After that, they neglected to close my account when I returned the vehicle as the unit was now empty. Now I keep getting rent reminders and charges added to a unit that I turned in 1 month ago. So you tell me how my experience was.
KEVIN M | Overall ExperienceNot very clean, lots of spiders. Some staff friendly but not everyone.
John B | Overall ExperienceTried 4 times to get my due date changed to the middle of the month for my budget,no one could help and management never called me back
COURTNEY B | Overall ExperienceThe overhead door/garage door was bent and off the track at the bottom. It got to the point that I could not open it all the way up, nor could I close it. I complained and a member of the staff worked on it and got it closed. I returned several days later and the door was still bent and water was dripping down on my quilting machine. I asked to see the manager, and was told he wasn’t there. I left a message for him to call me….he never did. So I moved out to another storage company down the road.
charley w | Overall ExperienceYou have a great team of young men and they took good care of me and my belongings. Thank you, Jacqueline
Jackie N | Overall ExperienceHaving the storage unit at the same location as the van rental made our move much more efficient. We unloaded the moving van into our storage unit and didn't have to worry about taking the van to be dropped off...we were already there!
STEVEN F | First ImpressionsWe are moving to Nashville from out of town. We were looking for a storage unit that was secure and affordable. We are very pleased with our choice to store our things with Uhaul storage facilities! As a bonus, we got our first month free!
robert L | First ImpressionsYour staff is incredibly helpful and kind. Our house was impacted by tornado last year in Mt Juliet TN. This location gave us a month free up front. Our repairs.took much longer than anticipated. I'm happy to say that 15 months later I would definitely recommend this location. Although our unit wasn't air conditioned, our items were all in terrific shape. I wouldn't hesitate to recommend this location to friends and family.
VALERIE C | Overall ExperienceOnce the access keypad was repaired a few years ago by the new management, this was an excellent storage facility to access and easy to utilize.
ISLAND B | Overall ExperienceI had a wonderful experience with UHaul. Thank you so much! When I was in the hospital, they worked with me. Thank you.
jennie C | Overall ExperienceI was not clear on how to enter the building The code I was given did not work
Roxanne C | Online Move InI didn't give an excellent because I want this to be a true and realistic evaluation.
CHARLES B | First ImpressionsGreat people and equally great service. Please use these folks and their services. You’ll be glad you did!
William S | Overall ExperienceThe best customer service 👌
USSERLINE J | First ImpressionsVery pleased with everyone.
William S | First ImpressionsAdam Cash the manager was very helpful and curtious. He explained all the hours of availability.
Allen J | First ImpressionsNo one returns calls
Josephine R | Overall ExperienceRude and unhelpful, wouldn’t answer questions, if I treated customers the way I was treated I wouldn’t have any. Will avoid uhaul in the future, left a bad taste in my mouth. I went to another storage place close by and they were very helpful, had a bigger unit for less money and provided an overall excellent experience.
Scott S | Overall ExperienceAfter a couple stressful days of moving the employees here were so friendly and helpful. Overall, the light at the end of the tunnel and changed the day around.
Wyatt F | First ImpressionsVery clean staff was very helpful
Mike N | First ImpressionsUpon arrival, unit had not been swept out and dead roaches were present. Staff did let me borrow a broom to sweep out. During our near 2 month stay, we caught one roach, which is not bad at all, but also caught one mouse, which I'm glad the wife didn't see. I felt the facility was secure, but punching in a code every time between trips in the truck was a bit annoying. Overall, not a bad experience.
Richard C | Overall Experience...the on line didn't explain the circumstances for the change of our pick up location...we found out the "why" after going to our original place who explained there wasn't an available vehicle...otherwise the locations in St. Louis and here in MT. Juliet have been helpful in explaining and offering assistance...
Ilaan G | Online Move InAlways helpful and courteous.
James C | Overall ExperienceYour rates for storage units is excessive. The reason I left
JERRY S | Overall ExperienceI have used this facility before and always find the staff to be helpful and friendly. I will highly suggest this location to friends and others looking for storage. Thank you so much.
Sharon W | Overall ExperienceTerrible experience. Tried to change account details several times but they kept getting it wrong. Booked a van and was sent a U-Haul PROMISE that was not delivered upon, had to go many miles out of our way to get the van that we had a booked confirmation for. Will not use this facility again.
Amber M | Overall ExperienceEric Sparks was an amazing employee. His willingness to show me around the facility and allow me to look at the exact storage locker location was an awesome. Eric is an excellent representative/ambassador of your organization.
jeffrey h | First ImpressionsWhile the gentleman who helped me reserve my unit was very helpful and friendly, the one who moved me out was unfortunately not. His answers were short and he didn’t seem to want to be bothered. He was very unenthusiastic about his job. I’ve used this facility before and could have sworn there was a proration of rent if you moved out early; yesterday while I was mid-question, he cut me off saying “they don’t prorate.” It’s frustrating because we were just billed roughly 3-5 days ago and basically had the whole month left. That part isn’t his fault but his attitude and delivery of information to customers could use some attention.
Meghan M | Overall ExperienceOur rental unit was not swept,out, had dead cockroaches, and mouse droppings in the well of an interior wall. I was was expecting a lot more, as far as cleanliness from "indoor climate controlled" storage facility. I told an employee there and he stated that he never goes into the storage units and gave me the managers card. Matter of fact the pile we swept out, was still there today. I know that the business can't control what is brought in and it's impossible to be pest free, but this unit should have been inspected before move in.
Richard C | First ImpressionsFelt very safe when coming or going, always a U-Haul worker present on outside. Hallways and units kept very neat and clean.
sue g | Overall ExperienceI appreciate their service.
Foronta E | Overall ExperienceThe staff needs more training
Steven P | Overall ExperienceCheck out was slow and did not check the account balance until asked.
clarissa e | Overall ExperienceStaff was great. Facility did not seem as clean as other storage places. Had animal trap in unit.
Richard S | Overall ExperienceThey’ve got a great team. They’re knowledgeable and helpful if you have any questions with storage, moving, or other advice in this field.
Tawnya B | Overall ExperienceOnline rental process was easy and fast. I was surprised at the cost being a little higher than expected. When I arrived, my unit had a lock on it. Luckily the manager was there and he quickly moved me to a new unit. The checkin and main door entry process was a little complicated but nothing a little practice can’t help.
Jennifer P | Online Move InI lost my home at Meridian and my work at Lebanon FedEx and my daughters school. Living out of our car was so hard to organize. They gave us one month free and a lock and said I could have some boxes. He said... I'll never forget... We are here for you. Thank you forever. I'll never stop telling people.
Dorothy J | First ImpressionsEveryone I came in contact with was extremely friendly. Great Staff
lora c | First ImpressionsUnit assigned had a lock on it. After hours and did not have an access code. Had to call customer service number and had to put things in a different unit without a lock.
Jeanne J | First ImpressionsCoby, Rachel, and John are outstanding and made this stressful time bearable. I called to get assistance with the reservation because I was having difficulty on the website. Zach was no help at all.
Althea G | Overall ExperienceRachel was awesome getting me set up! This has been a stressful time, but the UHaul folks made it just a bit easier.
Althea G | First ImpressionsOverall a great experience!
Doug B | Overall Experiencegreat staff - best of all, everything for a move of any kind is right there
mel S | Overall ExperienceMoving's not fun. Having stated the obvious, your front desk lady made my business with U-Haul actually fun. Better keep her - give her a raise
mel S | First ImpressionsMy move in experience was wonderful, the representative that helped me was very tentative and made sure I had everything I needed to help me with this transition!
AHNA W | First ImpressionsNick went above and beyond in helping getting our issue resolved. Uhaul needs a lot more Nick's...lol I can say a lot more great things about Nick but I had to say Rachael and GM were great too.
Jimmie C | First Impressions.
tina s | Overall ExperienceFriendly greetings: Clear communication: Clean and orderly facility: Quick service. UHaul Mt. Juliet delivered an efficient and professional experience. I would definitely recommend this Uhaul..
ROMAN S | First ImpressionsWonderful customer service... Thank You🤗
Corrine O | First ImpressionsGreat employees!
REGINALD P | Overall ExperienceJohn was amazing! So grateful for his help and the easy process!
payton b | First ImpressionsThe young man that checked me out was very helpful and approachable. That means alot when you are doing something unfamiliar. Thank you.
Kimberley F | Overall Experience.
Keith S | First ImpressionsGREAT PLACE TO STORE YOUR THINGS. EVERYONE WORKING THERE WERE SO NICE AND VERY HELPFUL WILL RENT AGAIN !!!
cynthia m | Overall ExperienceNo comment
Emmett K | Overall ExperienceGood customer service
Marsha P | Overall ExperienceQuality storage. Highly recommend.
bruce d | Overall ExperienceThanks for everything
michelle m | Overall ExperienceEverything was fine.
Wayne B | Overall ExperienceYou guys are the best, gonna miss this place. Wonderful staff. Great prices.
thomas s | Overall ExperienceGeneral manager was great! He should be the president of UHAUL.
ernest e | First ImpressionsAlex was the young man who helped us with a storage unit and truck return. I spoke with him Friday on the phone and luckily he was there on Saturday so I could work with him personally. Excellent !!!
Sheldon F | First ImpressionsOutstanding service. If it's not already, U-Haul should be the "Standard" for the storage industry.
SOJOURNER W | Overall ExperienceHad no problems. Very satisfied.
eddie o | Overall ExperienceFast, professional, helpful
Andrew J | First ImpressionsGreat staff! They made it so easy to get done what I needed to get done.
Brian B | Overall ExperienceThey are wonderful always willing to help you. I wouldn't go any where else.
Lou R | Overall ExperienceA positive made pymnts online but Uhaul still insist on sending paper a Negative
KIMBERLY M | Overall ExperienceFraudulent charges for the last 2 months. refuting the charges with credit card. local Management has not returned calls.
Steve S | Overall ExperienceAfter 11 yrs, I finally emptied my unit yesterday I brought my broom & dustpan expecting a lot of debris to clean up. There were no spider webs, no bug carcasses or mice poop. Just a little dust.
HEATHER H | Overall ExperienceEasy process and very helpful and friendly customer service.
matthew e | First ImpressionsGreat service.
Deborah M | First ImpressionsClean and curtious
BRADLEY B | Overall ExperienceIs no good servis and no respect for the costumes.
Ruben R | Overall ExperienceThe staff and facility is awesome! Alex is very accommodating! I will recommend this location to anyone needing help with relocation or moving.
Tim S | First ImpressionsEverythings was great! My Ubox arrived in perfect condition. Nothing damaged and the staff was super helpful with scheduling load out and getting it open.
Michael L | Overall ExperienceN/C
gildardo l | Overall ExperienceThe original staff was very unprofessional. They judged female customers appearances and were very obvious in doing so. It was very hard to get a hold of the manager. extremely frustrating!
MALINDA F | Overall ExperienceI have never experienced such a caring and professional services in regards of taking care of their customers, I will recommend them to everyone who needs a place for moving or storage their the BEST.
lila w | Overall ExperienceI have always received great service from this facility. Up until I had room in my new house, I had a storage unit too.
Susan J | Overall ExperienceNeeded more help at counters on sat
KIMBERLY M | ReservationWas very helpful and kind and help save me money and time ty for all the help
John S | ReservationWill come back!
vilma m | Overall ExperienceEvery U-Haul that I've done business with provides excellent customer service. The staff at My Juliet is truly exceptional however. Your Brand is solidly grounded in excellence. Thank you!
sojourner W | ReservationWonderful customer service! Nice, professional and quick.
Stacy S | ReservationFacility was fine. Appreciate having the hand truck available to use. Staff stayed late to check me out.
Mike Z | Overall ExperienceThere was a lady that helped us (Bianca??). She went out of her way to help us find a storage unit that would fit our items and even backed the truck up for us to unload. Great Service! Thank you!
Christine e | ReservationEveryone has been so friendly The only thing I would say negative would be to have employees park away from the doors for patrons to load and unload their storage units
Roxanne C | Overall ExperienceIt was a great experience, the staff was very helpful.
Joni R | Overall Experience*
Rachael K | Overall Experience