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JAMES C. | Overall ExperienceSelf Storage Units in Old Hickory, TN, 37138
U-Haul Moving & Storage at Mt Juliet
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208 W Main St, Hendersonville, TN 37075 View Available Units6.6 miles from this location -
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1476 Gallatin Pike N, Madison, TN 37115 View Available Units8.8 miles from this location -
U-Haul Moving & Storage of Rivergate
1515 Gallatin Pike N, Madison, TN 37115 View Available Units8.8 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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Management and staff was first rate! Massively helpful.
Michael A. | Overall ExperienceOverall experience was excellent. My one recommendation would be to upgrade the computer system that is used for the facility. Staff was great and made check in/out easy. Would recommend to anyone with indoor storage needs.
Brian B. | Overall ExperienceThe General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.
Eugene L. | First ImpressionsThe General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.
Eugene L. | Overall ExperienceThe process was so easy to reserve a space online. Carts are available in the facility for easy moving in and out. I experienced no negative issues while using the storage facility.
George P. | Overall ExperienceHussein was very informative and helpful, the whole team there had great customer service skills. That's hard to come by these days. The only thing I could say is, I'd like to see a few more receptacles throughout the facility. It the storage area.
Jordan R. | Overall ExperienceThe staff was dismissive upon move in. It seemed to be an hassle for them to do their job and it was not a good experience. I left feedback about that but received no response. The staff was also and pushy, rude, and overall unfriendly upon move out. Not 45 minutes after the last of my items were out did I receive multiple, back to back calls asking to process my move out. I paid through 12/6, my items were moved out on 11/13. I did not appreciate the rush to vacate my unit during work hours interrupting a meeting for a non-emergent issue. I do not recommend this location.
Melissa B. | Overall ExperienceHussein Alsafi helped me with this and he was excellent Best customer service experience in a while!
Caleb H. | Overall ExperienceGreat
REGINALD P. | Overall ExperienceHussein went above and beyond to help me out.
DANIEL L. | First ImpressionsWe really like U-Haul storage, the management and staff. No issues ever.
Ronald B. | Overall ExperienceI made a truck rental and storage reservation online. I confirmed with U-Haul customer service that I would receive the free month of storage upon move in for the month 10/6-11-5 even though my truck reservation was for a future date, 12/1. Upon move in I was curtly informed that that was not the case and it was explained to me in a quite juvenile manner by a staff member at the storage location that that was not the case. Since I am on a time crunch for my move I did not have the ability to shop around for another option. I feel that U-Haul was deceptive in its promise but more than that I feel that customer relations should be worked on for this staff member as they did not have to speak down to me as if I did t have a brain.
Melissa B. | Online Move InThe GM there is great, hes been helpful on many occasions. As well as the other staff members
Jordan R. | Overall Experience