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MEGHAN DCustomer Reviews for U-Haul Moving & Storage at Rockdale Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person running this location had ZERO customer service skills. After waiting 6 minutes to be "verified" via the app check in process I asked if he could just do it. I was rudely told to "just be patient" and that it would take some time but eventually go through and that he couldn't check me in any other way. I asked if this was a new process, as every other uhaul place just takes my license, taps a few keys on the keyboard, and has me on my way. "Calm down, it will go through eventually" he said. Finally is goes through and tells me to find the truck. I ask for the keys, "follow the directions" he snaps. I go to open door and he snaps, "you don't need to go outside, just follow the directions in the app." - that's what i was doing... The entire encounter was beyond frustrating and disrespectful. 9 minute process start to verification is unacceptable. I got there at 350pm for a 4pm appt and finally started truck to leave at 4:07pm - 17min to check in??? Will never rent from this location again, and in fact, may just go to penske next time.
Genevieve ANothing
FREDERICK RThe attendant very helpful and respectful as well. This location is a good place to go and this person that took care of me deserve employee of the month. Wonderful job, thank you.
GILBERT GVery nice to deal with. Easy pick up and return.
Richard BKeep it going👍
Edward O | First ImpressionsLorenzo was very rude. He stated things that were inaccurate and did not act in a respectable manner. I had the truck back within 24 hours and he proceeded to charge for an additional day. When we picked up the truck, the vehicle had a lock on it that we were unable to unlock. We had to spend over an hour traveling to go back to the store and have it unlocked after applying a generous amount of wd-40. I do not appreciate being pressured by Lorenzo instantly upon arrival to the store, as well as being called at 7 in the morning on a Saturday.
Jarell NMake sure to explain there's a mileage limit, and it will cost $1 a mile over the limit. I had no idea
Eric PDiego was misfiring was not properly cleaned check engine indicator on
DELEXIS CRecieved truck on empty they guy marked it with a pen at pick up on contract and inicial and this guy was trying to charge me and didnt allow my service dog in the office or lobby wich i yelled at him and told him it was federal so he says he's afraid and then he says he was alergic to dogs well thats not my problem..,he was rude there's a little more to the story but i will stip,,the experience was just uncalled for and horrible.!!
ARIEL ABeen using u haul for manny years now over 20 plus years , always been having a great experience .
CARLOS D | Overall ExperienceGiven a van with cracked windshield without disclosure, was not provided dolly in van that I paid for.
Kristine SHe is always very kind and professional, we enjoy renting trucks from the gentleman who works here. His storefront is also very clean inside.
Ana Bstaff very friendly and efficient equipment very clean and all things functioning properly great experience overall location is just smaller than other locations- not a complaint- all of my needs were met.
Lauren RStaff listens well and are patient and very helpful. Have used this facility many times and recommended it to friends and family.
Lewis W | First ImpressionsI couldn't get into my unit 3 time wrong card and wrong keys
francine a | Overall ExperienceAwesome service all a round. Keep up the good service. ☆☆☆☆☆
DAVID CManager/owner at 105 Rockdale Ave, New Bedford, Ma was rude and wrongfully up-charges fuel for profit… when you first get into van, strong flowery spray was used to mask the rancid garbage odor in the van that you had to roll down window in winter…Fuel gauge DOES NOT work properly…Gas gauge 1/8 difference when parked versus driving…fluctuates when parked and driving in order to up charge customers…BEWARE OF SCAM AND TAKE PHOTO OF MILEAGE AND GAS WHEN YOU FIRST GET IN! I made the mistake of trusting this business.
Diana AAlways outstanding service, and vehicles
St MLeak in the roof got all my stuff wet while moving. otherwise good experience
alexis dLorenzo was friendly and very helpful and the facility was clean, well lit and temperature controlled. Our storage experience was great at this U-Haul.
Christina P | Overall ExperienceVery helpful, easy check-in and return.
Maureen DI moved out November 23rd not December 4 at swim thing you need to check I do not want to have that on my credit card this month. Otherwise everything is fine.
IRENE B | Overall ExperienceUhaul has been the best
Jose GVery pleased and was able to get the unit upon calling for availability. Staff very polite and knowledgeable
GWENDOLYN F | Overall ExperienceCompared to other Uhaul locations regarding self storage the customer service was very good. Great instructions. The counter person however was a little difficult to work with. Abrupt. Looking down as he spoke. We didn’t have our ducks in a row so understandably it was a difficult service. We weren’t use to such a specific not so flexible process. But we’re good
Andrew M | First ImpressionsChange Nothing You have a excellent manager at the location Thank you
ALVARO Bit drove sluggish
Scott RYou did not honor my 1month free for storage, it said all uhaul facilities… I was told your management doesn’t except the internet 1 month free nor the handed out coupon
JAMES D | First ImpressionsThe gentleman who checked me out and back in was very friendly and helpful. And efficient.
bob tLoved everything about it
FERNANDO P | Overall ExperienceYour staff is uneducated , ignorant toward customers/ businesses. I used them for my business. I will never use uhaul again after this experience.
CARL BI could have used some advance confirmation that my reservation was ready
Greg MNeed more carts
GWENDOLYN F | First ImpressionsI was quoted as the rental fee for less 24 hrs would cost $20.00 however my son showed me the receipt of the rental price and he was charged double, He only had the truck for 8hrs. I am disappointed with the amount we were billed and feel we should be refunded the extra cost
CHERYL LOutstanding experience thank you!
Evan TI checked in online, but that didn't matter we still had to wait for the man to slowly type everything into the computer because the online process just didn't work. The dolly that I reserved was not there so we had to lift everything by hand We also didn't get our rental until 10:30 even though we were there at 9:45 and had already don't the online thing that didn't work. This is pretty much how every uhaul experience has gone for me, so we decided next time we have to move things we will use a different company
Roberto OWhat I experienced there is no need for improvement,That was the best customer service ever.The gentleman that helped me needs a raise,Smoothest rental I’ve ever had,clean vehicle,Couldn’t of asked for anything better
Robert RNo bathroom facilities open in the morning, unless and until the office is open, after 9 o'clock. Access is from 6am to 10pm the bathroom should be open during those hours. Customers shouldn't have to leave to go home or elsewhere to use the bathroom.
JOSEPH B | First ImpressionsTodo muy Excelente
GRACE GNice Store Thank u U Haul
SAMMY REverything is perfect and the employee are so nice God bless you all
FLOL C | Overall ExperienceI made a reservation with Home Depot one week in advance. 4 hours before my appointment time, they canceled my reservation due to the truck being “out of stock”. I was able to reserve a truck with Uhaul immediately. I got the job done and it was $40 cheaper than HD. The one thing that I would point out is the plastic area inside the door where you step on is slippery. Be careful getting in the truck. The employee that checked us in was personable and informative. thank you.
Jason WThe van was having a cattle smell.
Anudeepsri BALL GOOD HERE!!
Greg MThe gentleman that helped us was very nice! All went smoothly with the rental and return was easy.
Carlin MStaff was very nice & helpful
Dawn F | Overall ExperienceThe manager was completely useless…..he just sat and watched tv, laughing, and made me stand in front of him and do it all by phone. He’s the only employee that does that….every other one is helpful and does their job. Get people that care about their job, and your customers.
MICHAEL MNot a thing . Counter person very helpful great job. Sorry forgot his name.
joige gOnly complaint is the floors. Too bumpy. Always causing items to fall off the trucks. If that is addressed the place would be perfect.
WALTER G | Overall ExperienceThe verification process on the app isn't very good, I attempted to verify my identity for 3 hours before I finally got it to work. I spent 90 mins on hold in total after being hung up on 2 times by your phone system before finally speaking to someone to resolve the issue. I was meant to rent the truck at 8pm, however, I had to reschedule to 7am because of so many issues. When I went into the office at 7am I had to have the manager deal with my rental due to issues and received a rude comment regarding my finances by the manager who judged me and my situation without knowing that I was homeless. His comment made me very mad and upset. I was definitely not happy with the customer service at all and will probably opt to use a different company in the future.
Charlotte CThe gentleman working at the U-Haul location was excellent!! Very helpful and personable.
James SAt this time I don't see that it needs any improvements. Great service 👏
Marilyn MO thing everything was excellent specially the customer service at the site
MARIANGELI VHighly recommended! Clean, well lit, secure access. Staff is friendly and very helpful. Prices for temperature controlled space is the lowest in the area. If the bathroom facility were available during all hours (not just office hours) it would be perfect - but then some storage facilities don't have bathrooms at all!
Lewis W | Overall ExperienceExcellent service from New Bedford location always a pleasure rent from this location
Alan Dthe facility was not well kept. Dirty bathrooms, dirty elevator. mice dropping’s and urine on some if my clothing and belongings that were in bags and boxes. mice got everywhere even though there was micr trap inside my unit
TANYA G | Overall ExperienceI would say my experience with U-Haul was amazing. There isn’t anything I could say would need improvement.
Daquan IThe General manager is very polite and helpful
MELISSA J | Overall ExperienceJustin went above and beyond great customer service, he is a 10 and should be awarded for his excellent customer service with a smile the whole time!
Richard MThe only comments I have is that the van smelled of cigarette smoke which I know cannot be controlled and the windshield had smudges on it which I could not get off. Other than that my whole experience was good. Polite and knowledgeable attendants. Even showed me how to upload my license which I am old school and not tech savvy.
Shawn CThe breaks were completely gone on this truck which we only took for about ten miles total. Very dangerous
Ana BLorenzo & Justin are wonderful
MARLENE H | Overall ExperienceI’ve used this facility for many years and this last year horrible. Things in my unit were stolen district manager was rude and sarcastic didn’t want to help. There’s cameras everywhere but he said no. No daily walkthroughs apparently because the stuff was stolen and no help. The general manager was a very nice man. I left put in for my unit to be canceled and your company still took out a month rent. I’m on disability and taking out 120$ is big to me. I am so disappointed in this facility and the fact no one has gotten back to me about my money being returned
Gloria H | Overall ExperienceUnits are overrun with cockroaches and pests. Homeless people are living in units and prostitutes are running their business there. The place is an absolute nightmare and even though it was brought to the attention of the people working there, nothing was done.
tammy m | Overall ExperienceSelf check in was hard and confusing.
Haley OGood service
Carlos RAwsome
francine a | First ImpressionsThe service from Lorenzo was excellent. I would recommend Uhaul to my family & friends. Thank you !!!
Dawn F | First ImpressionsI’ve had this storage for almost 6 years never any issues !
Ashley B | Overall ExperienceRockdale location New Bedford Ma Lorenzo is the best!!! very helpful and very patient
EDWIN D | First ImpressionsKind staff easy access but the units itself are not very sturdy or secure.
Ami S | Online Move InLorenzo was extremely professional, courteous and knowledgeable which made my experience enjoyable. He is an exceptional ambassador for your company.
Robert M | First ImpressionsThe place is awsime
francine a | First ImpressionsNice and clean plus secure 👌 👌👌 Thx !!!!!!
Timothy P | Overall ExperienceThe staff was very helpfull.
ESPERANZA E | Overall ExperienceThe locks are hard to open. It would always take 3-4 minutes to open.
david s | Overall ExperienceEvery time you to place to get a new manager every few months they up fees started paying 75 by time I move out it’s 127
frank m | Overall ExperienceGreat customer service thx 🙏
CATHLEEN S | Overall ExperienceThe staff was very kind and helpful. The space was clean and there were an abundance of carts and materials for storage needs available. I would absolutely recommend!
Sara O | First ImpressionsAwesome convenient for us
Catherine A | First ImpressionsAlphonso is an outstanding employee. 👍🏽
david s | First ImpressionsGreat customer service and management!
paige p | Overall ExperienceThe staff has been very personable. Thank you.
Faith K | Overall ExperienceUnderstanding and well maintained
iris c | Overall ExperienceWhenever we need storage or a rental always use same uhaul you are great
Gloria H | Online Move InMy unit was on the fourth floor and the wood section of the floor is in terrible shape! It’s a rumble strip making it extremely difficult to push a cart without having to pickup items that inevitably fall off. It’s really bad but the customer service was extremely kind and helpful.
William M | Overall ExperienceThe only reason I said no on communication was because the times we could access it changed every time that we called
Sandra M | Online Move InThe two men who helped me on January 4,2022 at 9:54am was outstanding. They did a great job and was very kind and helpful. Great service
Jessica V | First ImpressionsThank you for you're service everything was good
maria s | Overall ExperienceNever moved in
TIERANEY M | Overall ExperienceNo complaints. We were always treated exceptionally well by staff. The facility is terrific.
cyril g | Overall ExperienceI answered staff not helpful due to all the issues this past year that I have had with UHaul. Unfortunately it was not until 2 days before my move out that I finally spoke to a representatgive on the phone that has put in a complaint and will be having someone call me. That being said Jen and Amber who I dealt with on my last weekend of having the storage were great. The problem has been management there before and the horrendous treatment by customer service and the third party billing company that screwed up my account and then forced me to pay to prevent a lock out when they were holding my checks and cashing them late. I have been trying for a year to deal with the billing issues to no avail and told I cannot talk to the billing company and customer service was horrendous and would not give me any way to put in a formal complaint of all the disrespect I have received. It was not until the Friday before my move out that I got a rep who actually helped and put in a complaint and is having the gentleman from the complaint department contact me. I will never ever due business w/UHaul again. I have never in my life experience such horrendous customer service and disrespect from any company I have ever done business with throughout my life. I have no words to truly express how bad it has been. So my rating for Uhaul would be less than the poor rating if it were possible to give a lower rating. AGain this has nothing to do with Jenn or AMber that I dealt with on my last weekend. But prior to them - the office staff was an issue and the customer service. Scott was the last manager at the branch location that was a good manager.
sharon b | Overall ExperienceVery polite people
Brenda A | Overall ExperienceVery happy with the service and storage area, price was a little steep though.
Deolinda D | Overall ExperienceI had the privilege of working with John Heywood and received outstanding storage services. Storage services were carefully explained and any questions were answered promptly. Would definitely return to this establishment for exceptional U-Haul services. Thank you!
lela a | Overall ExperienceThe staff worked hard to accommodate my request, which was very much appreciated!
Wendy G | First ImpressionsOverly friendly great attitude ⭐️⭐️⭐️⭐️⭐️
mark s | First ImpressionsThe gentleman made it very fun because he wasn't the normal guy to be there and he couldn't find his way but it was hilarious
SHARON M | First ImpressionsEverything was excellent
maria s | First ImpressionsI received a “slap in the face” letter. I received a notice about what a great customer I am & all these compliments so to thank me “ we’re jacking my rent up AGAIN”! I didn’t complain when you raised my rent twice in one year or the times when I wasn’t notified of the raised rent——I was here before U-Haul —-I pay before, or on time & this is the thanks I get so now, you can raise someone else’s rent ! Sincerely thank you
KATHLEEN M | Overall ExperienceParking is a constant issue. Had two vehicles blocking the driveway, one unloading items partially blocking the unloading area, and as I left, one person directly in front of the loading door. Otherwise, it was a pleasant experience.
Robert W | Online Move InThank you very much for keeping my belongings safe. Timothy
Timothy T | Overall ExperienceNo complaints, everything was fine and Iam very satisfied with the service.
susana m | Overall ExperienceEmployees are very friendly and they give great service.
judith m | Overall ExperienceGreat job all my expectations met.
Philip B | Overall ExperienceReasonably Priced Storage Facility! Very Clean, and smells clean every time I step foot into the building. Office Staff was courteous, very helpful and friendly. My only issue will be the lack of carts at certain given times of the day. Also can not use the garage door after hours, as it is locked. At the end of the day, I am pleased and my items are stored safely.
Susan P | First ImpressionsFriendly very.
Roselyn A | First ImpressionsCalled to confirm and took part of my application down to make my experience easier.
Philip B | First ImpressionsThe general manager John, was extremely knowledgeable and helpful. I have used other storage facilities before and was unsatisfied with their customer service. But at your New Bedford office everything went smooth and like clockwork. I appreciate the time in patients that the general manager had with me. I would strongly recommend this storage facility to family and friends. Thank you
Kierra F | First ImpressionsThank you for an excellent service
maria s | First ImpressionsThe mice
linda f | Overall ExperienceThe attention, the facility, the staff, everything was excellent i already recomended it to another person, thank you Uhaul
maria s | First ImpressionsThe person behind the counter that helped me last night was extremely courteous and friendly. That’s the way every customer interaction should be.
Graeme I | Overall ExperienceIf the employee on shift was friendly and helpful I would’ve gave a better rate and if the elevator was working I would’ve kept my unit
nicholas a | Overall ExperienceThe staff on duty was very rude he also didn’t tell me the elevator was out of service where he said hope you don’t got a lot of stuff didn’t show me were the stair case was I went in and asked for a refund for my money back where I didn’t want the unit anymore it was too much of a hassle he said he didn’t know how to do the refund he’s only been there for 8 months when he said he thinks he figured it out he said my money will be back on my card in a little awhile I took that as a hour or two when I didn’t get the money on my card back right away he said a little awhile means a week I will be calling in a week to make sure my moneys back on my card since I did not keep the unit more than 10 minutes he was very rude and did not specify his name when I asked
nicholas a | First ImpressionsThe staff was excellent and always available to help, would definitely recommend to a friend and use again.
LYNN J | Overall ExperienceWay better than the one on Mount Pleasant. Saved uhaul’s reputation in my eyes. The man working there was very helpful and kind!
Reid M | First ImpressionsThe staff and especially the manager was rude to me. The manager always was picking a fight with me. Had to call the head honcho for his behavior towards me. I’ll never use their facility to store there again.
jeanine m | Overall ExperienceI complained twice about mice being found in my unit. One dead mouse in the unit and one in the hall. Yesterday I went to clean out my unit and there was mice feces all over my mattress. The mice ate holes in my mattress!! Total loss. I’m so grossed out I have to get ride of anything fabric in that unit. I had that unit for six months and it’s contents are a total loss. When I complained I was told to call cooperate. What a waste of six bucks! I now have to buy a new bed. Disgusted.
patricia M | Overall ExperienceStore Manager was very friendly and help as well as the rest of the staff. I will use this store again.
Steven C | Overall ExperienceThank you 😊
ERYNN J | Overall ExperienceElias went above an beyond my expectations to make sure I was satisfied. Very pleased with my experience.
Brittany A | First ImpressionsThe manager on-site Elias was very helpful in every way possible. He was informative and he took care of all my needs. Because of this I will always be a U-Haul customer.
EDWARD E | Overall ExperienceExtremely helpful and knowledgeable.
CATHLEEN S | First ImpressionsThe manager Elias and his coworker were great. They both were very helpful, flexible, and accommodating. I felt positive energy from them and they were very respectful and professional.
ANGELICA l | First ImpressionsVery clean and safe
joane d | Overall ExperienceVery good experience.I will recommend this business for moving and storage needs
Johnny I | First ImpressionsStorage unit was great I’d recommend it to anyone, i had My things there for about 9 months when taken it out, everything was still in great shape; office people are super helpful too!
Rachel H | Overall ExperienceThe young man that assisted me was very patient and respectful. Need more people like him
Joann R | First ImpressionsI really appreciate they help they gave me when it came to a point I couldn't pay my unit for a period of time. They worked with me till I was able to pay my storage in full! Thank you for everything
Sylvie G | Overall ExperienceI had a great experience at your storage unit. Matt was awesome. He was helpful for renting the unit and patient with all my questions. He also helped me with renting several different vehicles.
victoria f | Overall ExperienceService was great. Would rate excellent if computer service to enter and exit storage worked 100% of the time.
CHARLENE B | First ImpressionsMy experience was very good and I really liked the auto payment.
diana r | Overall ExperienceI’m blessed to have my stuff at this storage. The people there are great
chemise s | First ImpressionsStaff is excellent. Polite, professional, helpful. Great job.
allen c | Overall ExperienceOo
Nelson B | Overall ExperienceGreat storage facility!
michelle c | Overall ExperienceI would definitely recommend to anyone looking for a clean, convenient storage facility. Staff was always available to answer my questions.
Christine W | Overall ExperienceGood service
jailson l | First ImpressionsVery Courteous Both People that work there did a Great Job, I'm hard at remembering names Sorry Mrs. Pike
Albert P | First ImpressionsGood, quick customer service!
michelle c | First ImpressionsStaff was not pleasant. One person was so offensive I complained to the owner. Another time I had to move several items from the fourth floor and the elevator was broken. Manager was nasty to me.
PATRICIA B | Overall ExperienceThey where a great help got the things that I needed there was a problem however there staff made sure that the problem was solved asap.
David H | Overall ExperienceUsed this facility for 3 years & never had an issue. They we’re great! Anytime I needed to make payment arrangements or had any questions/concerns they alway treated me so kind & respected my wishes!!
DIANNA B | Overall ExperienceSlightly annoying that my key card doesn't work yet but the representative at the location let me know there is a technician coming to fix it.
john p | First ImpressionsMatt was very friendly and helpful and helped me with absolutely no problems at all.
Timothy T | First ImpressionsGetting SUPER expensive
SUSANNA F | Overall ExperienceKen was great to work with.
PETER S | Overall ExperienceI was very impressed with the man that helped me . I would definitely recommend uhaul to everyone who needs storage unit.
joan c | First ImpressionsThe accommodations and staff were great!
JOHN M | Overall ExperienceAll the representatives were very professional and helpful!
jacqueline c | First ImpressionsThe staff was helpful and efficient. He made the experience feel easy
Julie E | Overall ExperienceThe service was excellent… Matthew the general manager was truly helpful. He had a lot of customers in and out and he was able to juggle all of them well. I never felt ignored while Waiting
PETER S | First ImpressionsI was very pleased with the service I had i am looking forward to do business with the them
john l | First ImpressionsEasy to navigate. Plenty of carts for a big move. Matthew was a great help. Thanks!
james h | First ImpressionsMatt was always helpful, knowledgeable and patient.
MADELYN C | Overall ExperienceThe nicest people and definitely would go back if i needed to Mananger Matt was so accommodating . Thank you
Connie R | Overall ExperienceA few months ago, I was stuck in the elevator for over 30 minutes, and asked for a discount. I received nothing. Can anything be done now? Alison.gcoop@gmail.com
Alison C | Overall ExperienceAppreciate ya
josh m | Overall ExperienceStaff very profesional Customer service great what more can i say i will continue in the future to use your service for my storage needs. Even the locksmith guy was amazed how clean the storage was.
Wanda V | Overall ExperienceEmily was wonderful to work with. Her customer service is excellent.
don s | First Impressionsgreat storage place
keisha v | Overall ExperienceThe staff made the process of renting a storage room simple and were very clear on the hours and rules.
Andrew L | Overall ExperienceI had movers remove my things and was not present for the move out. Otherwise I thought the facility was well run and clean. staff was always helpful and reasonably priced.
James F | Overall ExperienceCompletely satisfied
Tina H | Overall ExperienceMatt Gracia and his team do an excellent job. I wouldn’t hesitate recommending that people use this facility for storage way over and above anyone else in the area.
carolyn o | Overall ExperienceConvenient location, clean, and secure
Susan R | Overall ExperienceThe service at this facility was excellent. Customer service was friendly and quick. The stores facility was clean climate controlled and there were lots of carts for us to use to load.
isabel s | ReservationWas misinformed and had to pick up a truck 20 miles outside of where I lived, even though I was able to book online in my city. I had to pay for the extra 40 miles and was not able to resolve issue.
Brittany G | Overall ExperienceThe Manager Matt and his coworkers were awsome polite and very helpful.. Thanks again guys and girl. Highly recommended
luis v | Overall ExperienceWe stored our things for two years, Recently moved out, facility is clean, secure and gated, management and team are friendly and helpful, I would definitely recommend my friends and family.
MANUEL R | Overall ExperienceGood job!
jane s | Overall ExperienceThey run the business the way you’d hope it should e run, friendly and efficient! Thanks.
Joan G | Overall Experience.
Nicole R | Overall ExperienceThe store manager Matt Garcia was always very helpful and courteous whether it was over the phone or in person. It was a very good experience usimg Uhaul!
Tanina e | Overall ExperienceMatt and all the employees there are the best! Always friendly and courteous. I will always go to this u haul facility when ever I am in need of renting anything. Thank you Maria Gibbons
MARIA G | Overall Experience