Customer Reviews for U-Haul Moving & Storage at Rockdale Ave

Rating:

1.0

Person running this location had ZERO customer service skills. After waiting 6 minutes to be "verified" via the app check in process I asked if he could just do it. I was rudely told to "just be patient" and that it would take some time but eventually go through and that he couldn't check me in any other way. I asked if this was a new process, as every other uhaul place just takes my license, taps a few keys on the keyboard, and has me on my way. "Calm down, it will go through eventually" he said. Finally is goes through and tells me to find the truck. I ask for the keys, "follow the directions" he snaps. I go to open door and he snaps, "you don't need to go outside, just follow the directions in the app." - that's what i was doing... The entire encounter was beyond frustrating and disrespectful. 9 minute process start to verification is unacceptable. I got there at 350pm for a 4pm appt and finally started truck to leave at 4:07pm - 17min to check in??? Will never rent from this location again, and in fact, may just go to penske next time.

Rating:

5.0

Nothing

Rating:

5.0

The attendant very helpful and respectful as well. This location is a good place to go and this person that took care of me deserve employee of the month. Wonderful job, thank you.

Rating:

3.0

Very nice to deal with. Easy pick up and return.

Rating:

5.0

Keep it going👍

Rating:

1.0

Lorenzo was very rude. He stated things that were inaccurate and did not act in a respectable manner. I had the truck back within 24 hours and he proceeded to charge for an additional day. When we picked up the truck, the vehicle had a lock on it that we were unable to unlock. We had to spend over an hour traveling to go back to the store and have it unlocked after applying a generous amount of wd-40. I do not appreciate being pressured by Lorenzo instantly upon arrival to the store, as well as being called at 7 in the morning on a Saturday.

Rating:

4.0

Make sure to explain there's a mileage limit, and it will cost $1 a mile over the limit. I had no idea

Rating:

3.0

Diego was misfiring was not properly cleaned check engine indicator on

Rating:

1.0

Recieved truck on empty they guy marked it with a pen at pick up on contract and inicial and this guy was trying to charge me and didnt allow my service dog in the office or lobby wich i yelled at him and told him it was federal so he says he's afraid and then he says he was alergic to dogs well thats not my problem..,he was rude there's a little more to the story but i will stip,,the experience was just uncalled for and horrible.!!

Rating:

5.0

Been using u haul for manny years now over 20 plus years , always been having a great experience .

Rating:

1.0

Given a van with cracked windshield without disclosure, was not provided dolly in van that I paid for.

Rating:

5.0

He is always very kind and professional, we enjoy renting trucks from the gentleman who works here. His storefront is also very clean inside.

Rating:

3.0

staff very friendly and efficient equipment very clean and all things functioning properly great experience overall location is just smaller than other locations- not a complaint- all of my needs were met.

Rating:

5.0

Staff listens well and are patient and very helpful. Have used this facility many times and recommended it to friends and family.

Rating:

1.0

I couldn't get into my unit 3 time wrong card and wrong keys

Rating:

5.0

Awesome service all a round. Keep up the good service. ☆☆☆☆☆

Rating:

1.0

Manager/owner at 105 Rockdale Ave, New Bedford, Ma was rude and wrongfully up-charges fuel for profit… when you first get into van, strong flowery spray was used to mask the rancid garbage odor in the van that you had to roll down window in winter…Fuel gauge DOES NOT work properly…Gas gauge 1/8 difference when parked versus driving…fluctuates when parked and driving in order to up charge customers…BEWARE OF SCAM AND TAKE PHOTO OF MILEAGE AND GAS WHEN YOU FIRST GET IN! I made the mistake of trusting this business.

Rating:

5.0

Always outstanding service, and vehicles

Rating:

4.0

Leak in the roof got all my stuff wet while moving. otherwise good experience

Rating:

5.0

Lorenzo was friendly and very helpful and the facility was clean, well lit and temperature controlled. Our storage experience was great at this U-Haul.

Rating:

5.0

Very helpful, easy check-in and return.

Rating:

5.0

I moved out November 23rd not December 4 at swim thing you need to check I do not want to have that on my credit card this month. Otherwise everything is fine.

Rating:

5.0

Uhaul has been the best

Rating:

5.0

Very pleased and was able to get the unit upon calling for availability. Staff very polite and knowledgeable

Rating:

4.0

Compared to other Uhaul locations regarding self storage the customer service was very good. Great instructions. The counter person however was a little difficult to work with. Abrupt. Looking down as he spoke. We didn’t have our ducks in a row so understandably it was a difficult service. We weren’t use to such a specific not so flexible process. But we’re good

Rating:

5.0

Change Nothing You have a excellent manager at the location Thank you

Rating:

3.0

it drove sluggish

Rating:

4.0

You did not honor my 1month free for storage, it said all uhaul facilities… I was told your management doesn’t except the internet 1 month free nor the handed out coupon

Rating:

5.0

The gentleman who checked me out and back in was very friendly and helpful. And efficient.

Rating:

5.0

Loved everything about it

Rating:

1.0

Your staff is uneducated , ignorant toward customers/ businesses. I used them for my business. I will never use uhaul again after this experience.

Rating:

5.0

I could have used some advance confirmation that my reservation was ready

Rating:

4.0

Need more carts

Rating:

4.0

I was quoted as the rental fee for less 24 hrs would cost $20.00 however my son showed me the receipt of the rental price and he was charged double, He only had the truck for 8hrs. I am disappointed with the amount we were billed and feel we should be refunded the extra cost

Rating:

5.0

Outstanding experience thank you!

Rating:

2.0

I checked in online, but that didn't matter we still had to wait for the man to slowly type everything into the computer because the online process just didn't work. The dolly that I reserved was not there so we had to lift everything by hand We also didn't get our rental until 10:30 even though we were there at 9:45 and had already don't the online thing that didn't work. This is pretty much how every uhaul experience has gone for me, so we decided next time we have to move things we will use a different company

Rating:

5.0

What I experienced there is no need for improvement,That was the best customer service ever.The gentleman that helped me needs a raise,Smoothest rental I’ve ever had,clean vehicle,Couldn’t of asked for anything better

Rating:

1.0

No bathroom facilities open in the morning, unless and until the office is open, after 9 o'clock. Access is from 6am to 10pm the bathroom should be open during those hours. Customers shouldn't have to leave to go home or elsewhere to use the bathroom.

Rating:

5.0

Todo muy Excelente

Rating:

5.0

Nice Store Thank u U Haul

Rating:

5.0

Everything is perfect and the employee are so nice God bless you all

Rating:

5.0

I made a reservation with Home Depot one week in advance. 4 hours before my appointment time, they canceled my reservation due to the truck being “out of stock”. I was able to reserve a truck with Uhaul immediately. I got the job done and it was $40 cheaper than HD. The one thing that I would point out is the plastic area inside the door where you step on is slippery. Be careful getting in the truck. The employee that checked us in was personable and informative. thank you.

Rating:

3.0

The van was having a cattle smell.

Rating:

5.0

ALL GOOD HERE!!

Rating:

5.0

The gentleman that helped us was very nice! All went smoothly with the rental and return was easy.

Rating:

5.0

Staff was very nice & helpful

Rating:

3.0

The manager was completely useless…..he just sat and watched tv, laughing, and made me stand in front of him and do it all by phone. He’s the only employee that does that….every other one is helpful and does their job. Get people that care about their job, and your customers.

Rating:

5.0

Not a thing . Counter person very helpful great job. Sorry forgot his name.

Rating:

5.0

Only complaint is the floors. Too bumpy. Always causing items to fall off the trucks. If that is addressed the place would be perfect.

Rating:

1.0

The verification process on the app isn't very good, I attempted to verify my identity for 3 hours before I finally got it to work. I spent 90 mins on hold in total after being hung up on 2 times by your phone system before finally speaking to someone to resolve the issue. I was meant to rent the truck at 8pm, however, I had to reschedule to 7am because of so many issues. When I went into the office at 7am I had to have the manager deal with my rental due to issues and received a rude comment regarding my finances by the manager who judged me and my situation without knowing that I was homeless. His comment made me very mad and upset. I was definitely not happy with the customer service at all and will probably opt to use a different company in the future.

Rating:

5.0

The gentleman working at the U-Haul location was excellent!! Very helpful and personable.

Rating:

5.0

At this time I don't see that it needs any improvements. Great service 👏

Rating:

5.0

O thing everything was excellent specially the customer service at the site

Rating:

5.0

Highly recommended! Clean, well lit, secure access. Staff is friendly and very helpful. Prices for temperature controlled space is the lowest in the area. If the bathroom facility were available during all hours (not just office hours) it would be perfect - but then some storage facilities don't have bathrooms at all!

Rating:

5.0

Excellent service from New Bedford location always a pleasure rent from this location

Rating:

3.0

the facility was not well kept. Dirty bathrooms, dirty elevator. mice dropping’s and urine on some if my clothing and belongings that were in bags and boxes. mice got everywhere even though there was micr trap inside my unit

Rating:

5.0

I would say my experience with U-Haul was amazing. There isn’t anything I could say would need improvement.

Rating:

5.0

The General manager is very polite and helpful

Rating:

5.0

Justin went above and beyond great customer service, he is a 10 and should be awarded for his excellent customer service with a smile the whole time!

Rating:

5.0

The only comments I have is that the van smelled of cigarette smoke which I know cannot be controlled and the windshield had smudges on it which I could not get off. Other than that my whole experience was good. Polite and knowledgeable attendants. Even showed me how to upload my license which I am old school and not tech savvy.

Rating:

3.0

The breaks were completely gone on this truck which we only took for about ten miles total. Very dangerous

Rating:

5.0

Lorenzo & Justin are wonderful

Rating:

2.0

I’ve used this facility for many years and this last year horrible. Things in my unit were stolen district manager was rude and sarcastic didn’t want to help. There’s cameras everywhere but he said no. No daily walkthroughs apparently because the stuff was stolen and no help. The general manager was a very nice man. I left put in for my unit to be canceled and your company still took out a month rent. I’m on disability and taking out 120$ is big to me. I am so disappointed in this facility and the fact no one has gotten back to me about my money being returned

Rating:

1.0

Units are overrun with cockroaches and pests. Homeless people are living in units and prostitutes are running their business there. The place is an absolute nightmare and even though it was brought to the attention of the people working there, nothing was done.

Rating:

3.0

Self check in was hard and confusing.

Rating:

5.0

Good service

Rating:

5.0

Awsome

Rating:

5.0

The service from Lorenzo was excellent. I would recommend Uhaul to my family & friends. Thank you !!!

Rating:

5.0

I’ve had this storage for almost 6 years never any issues !

Rating:

5.0

Rockdale location New Bedford Ma Lorenzo is the best!!! very helpful and very patient

Rating:

3.0

Kind staff easy access but the units itself are not very sturdy or secure.

Rating:

5.0

Lorenzo was extremely professional, courteous and knowledgeable which made my experience enjoyable. He is an exceptional ambassador for your company.

Rating:

5.0

The place is awsime

Rating:

5.0

Nice and clean plus secure 👌 👌👌 Thx !!!!!!

Rating:

4.0

The staff was very helpfull.

Rating:

4.0

The locks are hard to open. It would always take 3-4 minutes to open.

Rating:

3.0

Every time you to place to get a new manager every few months they up fees started paying 75 by time I move out it’s 127

Rating:

5.0

Great customer service thx 🙏

Rating:

5.0

The staff was very kind and helpful. The space was clean and there were an abundance of carts and materials for storage needs available. I would absolutely recommend!

Rating:

5.0

Awesome convenient for us

Rating:

5.0

Alphonso is an outstanding employee. 👍🏽

Rating:

5.0

Great customer service and management!

Rating:

5.0

The staff has been very personable. Thank you.

Rating:

5.0

Understanding and well maintained

Rating:

5.0

Whenever we need storage or a rental always use same uhaul you are great

Rating:

4.0

My unit was on the fourth floor and the wood section of the floor is in terrible shape! It’s a rumble strip making it extremely difficult to push a cart without having to pickup items that inevitably fall off. It’s really bad but the customer service was extremely kind and helpful.

Rating:

4.0

The only reason I said no on communication was because the times we could access it changed every time that we called

Rating:

5.0

The two men who helped me on January 4,2022 at 9:54am was outstanding. They did a great job and was very kind and helpful. Great service

Rating:

4.0

Thank you for you're service everything was good

Rating:

4.0

Never moved in

Rating:

5.0

No complaints. We were always treated exceptionally well by staff. The facility is terrific.

Rating:

1.0

I answered staff not helpful due to all the issues this past year that I have had with UHaul. Unfortunately it was not until 2 days before my move out that I finally spoke to a representatgive on the phone that has put in a complaint and will be having someone call me. That being said Jen and Amber who I dealt with on my last weekend of having the storage were great. The problem has been management there before and the horrendous treatment by customer service and the third party billing company that screwed up my account and then forced me to pay to prevent a lock out when they were holding my checks and cashing them late. I have been trying for a year to deal with the billing issues to no avail and told I cannot talk to the billing company and customer service was horrendous and would not give me any way to put in a formal complaint of all the disrespect I have received. It was not until the Friday before my move out that I got a rep who actually helped and put in a complaint and is having the gentleman from the complaint department contact me. I will never ever due business w/UHaul again. I have never in my life experience such horrendous customer service and disrespect from any company I have ever done business with throughout my life. I have no words to truly express how bad it has been. So my rating for Uhaul would be less than the poor rating if it were possible to give a lower rating. AGain this has nothing to do with Jenn or AMber that I dealt with on my last weekend. But prior to them - the office staff was an issue and the customer service. Scott was the last manager at the branch location that was a good manager.

Rating:

5.0

Very polite people

Rating:

5.0

Very happy with the service and storage area, price was a little steep though.

Rating:

5.0

I had the privilege of working with John Heywood and received outstanding storage services. Storage services were carefully explained and any questions were answered promptly. Would definitely return to this establishment for exceptional U-Haul services. Thank you!

Rating:

4.0

The staff worked hard to accommodate my request, which was very much appreciated!

Rating:

5.0

Overly friendly great attitude ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

The gentleman made it very fun because he wasn't the normal guy to be there and he couldn't find his way but it was hilarious

Rating:

5.0

Everything was excellent

Rating:

3.0

I received a “slap in the face” letter. I received a notice about what a great customer I am & all these compliments so to thank me “ we’re jacking my rent up AGAIN”! I didn’t complain when you raised my rent twice in one year or the times when I wasn’t notified of the raised rent——I was here before U-Haul —-I pay before, or on time & this is the thanks I get so now, you can raise someone else’s rent ! Sincerely thank you

Rating:

4.0

Parking is a constant issue. Had two vehicles blocking the driveway, one unloading items partially blocking the unloading area, and as I left, one person directly in front of the loading door. Otherwise, it was a pleasant experience.

Rating:

4.0

Thank you very much for keeping my belongings safe. Timothy

Rating:

5.0

No complaints, everything was fine and Iam very satisfied with the service.

Rating:

5.0

Employees are very friendly and they give great service.

Rating:

5.0

Great job all my expectations met.

Rating:

5.0

Reasonably Priced Storage Facility! Very Clean, and smells clean every time I step foot into the building. Office Staff was courteous, very helpful and friendly. My only issue will be the lack of carts at certain given times of the day. Also can not use the garage door after hours, as it is locked. At the end of the day, I am pleased and my items are stored safely.

Rating:

5.0

Friendly very.

Rating:

5.0

Called to confirm and took part of my application down to make my experience easier.

Rating:

5.0

The general manager John, was extremely knowledgeable and helpful. I have used other storage facilities before and was unsatisfied with their customer service. But at your New Bedford office everything went smooth and like clockwork. I appreciate the time in patients that the general manager had with me. I would strongly recommend this storage facility to family and friends. Thank you

Rating:

5.0

Thank you for an excellent service

Rating:

4.0

The mice

Rating:

5.0

The attention, the facility, the staff, everything was excellent i already recomended it to another person, thank you Uhaul

Rating:

5.0

The person behind the counter that helped me last night was extremely courteous and friendly. That’s the way every customer interaction should be.

Rating:

2.0

If the employee on shift was friendly and helpful I would’ve gave a better rate and if the elevator was working I would’ve kept my unit

Rating:

2.0

The staff on duty was very rude he also didn’t tell me the elevator was out of service where he said hope you don’t got a lot of stuff didn’t show me were the stair case was I went in and asked for a refund for my money back where I didn’t want the unit anymore it was too much of a hassle he said he didn’t know how to do the refund he’s only been there for 8 months when he said he thinks he figured it out he said my money will be back on my card in a little awhile I took that as a hour or two when I didn’t get the money on my card back right away he said a little awhile means a week I will be calling in a week to make sure my moneys back on my card since I did not keep the unit more than 10 minutes he was very rude and did not specify his name when I asked

Rating:

5.0

The staff was excellent and always available to help, would definitely recommend to a friend and use again.

Rating:

5.0

Way better than the one on Mount Pleasant. Saved uhaul’s reputation in my eyes. The man working there was very helpful and kind!

Rating:

2.0

The staff and especially the manager was rude to me. The manager always was picking a fight with me. Had to call the head honcho for his behavior towards me. I’ll never use their facility to store there again.

Rating:

1.0

I complained twice about mice being found in my unit. One dead mouse in the unit and one in the hall. Yesterday I went to clean out my unit and there was mice feces all over my mattress. The mice ate holes in my mattress!! Total loss. I’m so grossed out I have to get ride of anything fabric in that unit. I had that unit for six months and it’s contents are a total loss. When I complained I was told to call cooperate. What a waste of six bucks! I now have to buy a new bed. Disgusted.

Rating:

5.0

Store Manager was very friendly and help as well as the rest of the staff. I will use this store again.

Rating:

5.0

Thank you 😊

Rating:

5.0

Elias went above an beyond my expectations to make sure I was satisfied. Very pleased with my experience.

Rating:

5.0

The manager on-site Elias was very helpful in every way possible. He was informative and he took care of all my needs. Because of this I will always be a U-Haul customer.

Rating:

5.0

Extremely helpful and knowledgeable.

Rating:

5.0

The manager Elias and his coworker were great. They both were very helpful, flexible, and accommodating. I felt positive energy from them and they were very respectful and professional.

Rating:

5.0

Very clean and safe

Rating:

5.0

Very good experience.I will recommend this business for moving and storage needs

Rating:

5.0

Storage unit was great I’d recommend it to anyone, i had My things there for about 9 months when taken it out, everything was still in great shape; office people are super helpful too!

Rating:

5.0

The young man that assisted me was very patient and respectful. Need more people like him

Rating:

5.0

I really appreciate they help they gave me when it came to a point I couldn't pay my unit for a period of time. They worked with me till I was able to pay my storage in full! Thank you for everything

Rating:

5.0

I had a great experience at your storage unit. Matt was awesome. He was helpful for renting the unit and patient with all my questions. He also helped me with renting several different vehicles.

Rating:

4.0

Service was great. Would rate excellent if computer service to enter and exit storage worked 100% of the time.

Rating:

4.0

My experience was very good and I really liked the auto payment.

Rating:

5.0

I’m blessed to have my stuff at this storage. The people there are great

Rating:

5.0

Staff is excellent. Polite, professional, helpful. Great job.

Rating:

5.0

Oo

Rating:

5.0

Great storage facility!

Rating:

5.0

I would definitely recommend to anyone looking for a clean, convenient storage facility. Staff was always available to answer my questions.

Rating:

5.0

Good service

Rating:

5.0

Very Courteous Both People that work there did a Great Job, I'm hard at remembering names Sorry Mrs. Pike

Rating:

5.0

Good, quick customer service!

Rating:

2.0

Staff was not pleasant. One person was so offensive I complained to the owner. Another time I had to move several items from the fourth floor and the elevator was broken. Manager was nasty to me.

Rating:

4.0

They where a great help got the things that I needed there was a problem however there staff made sure that the problem was solved asap.

Rating:

4.0

Used this facility for 3 years & never had an issue. They we’re great! Anytime I needed to make payment arrangements or had any questions/concerns they alway treated me so kind & respected my wishes!!

Rating:

5.0

Slightly annoying that my key card doesn't work yet but the representative at the location let me know there is a technician coming to fix it.

Rating:

4.0

Matt was very friendly and helpful and helped me with absolutely no problems at all.

Rating:

5.0

Getting SUPER expensive

Rating:

5.0

Ken was great to work with.

Rating:

5.0

I was very impressed with the man that helped me . I would definitely recommend uhaul to everyone who needs storage unit.

Rating:

5.0

The accommodations and staff were great!

Rating:

5.0

All the representatives were very professional and helpful!

Rating:

5.0

The staff was helpful and efficient. He made the experience feel easy

Rating:

5.0

The service was excellent… Matthew the general manager was truly helpful. He had a lot of customers in and out and he was able to juggle all of them well. I never felt ignored while Waiting

Rating:

5.0

I was very pleased with the service I had i am looking forward to do business with the them

Rating:

5.0

Easy to navigate. Plenty of carts for a big move. Matthew was a great help. Thanks!

Rating:

5.0

Matt was always helpful, knowledgeable and patient.

Rating:

2.0

The nicest people and definitely would go back if i needed to Mananger Matt was so accommodating . Thank you

Rating:

3.0

A few months ago, I was stuck in the elevator for over 30 minutes, and asked for a discount. I received nothing. Can anything be done now? Alison.gcoop@gmail.com

Rating:

5.0

Appreciate ya

Rating:

5.0

Staff very profesional Customer service great what more can i say i will continue in the future to use your service for my storage needs. Even the locksmith guy was amazed how clean the storage was.

Rating:

5.0

Emily was wonderful to work with. Her customer service is excellent.

Rating:

5.0

great storage place

Rating:

5.0

The staff made the process of renting a storage room simple and were very clear on the hours and rules.

Rating:

4.0

I had movers remove my things and was not present for the move out. Otherwise I thought the facility was well run and clean. staff was always helpful and reasonably priced.

Rating:

5.0

Completely satisfied

Rating:

5.0

Matt Gracia and his team do an excellent job. I wouldn’t hesitate recommending that people use this facility for storage way over and above anyone else in the area.

Rating:

4.0

Convenient location, clean, and secure

Rating:

5.0

The service at this facility was excellent. Customer service was friendly and quick. The stores facility was clean climate controlled and there were lots of carts for us to use to load.

Rating:

1.0

Was misinformed and had to pick up a truck 20 miles outside of where I lived, even though I was able to book online in my city. I had to pay for the extra 40 miles and was not able to resolve issue.

Rating:

5.0

The Manager Matt and his coworkers were awsome polite and very helpful.. Thanks again guys and girl. Highly recommended

Rating:

5.0

We stored our things for two years, Recently moved out, facility is clean, secure and gated, management and team are friendly and helpful, I would definitely recommend my friends and family.

Rating:

5.0

Good job!

Rating:

5.0

They run the business the way you’d hope it should e run, friendly and efficient! Thanks.

Rating:

5.0

.

Rating:

5.0

The store manager Matt Garcia was always very helpful and courteous whether it was over the phone or in person. It was a very good experience usimg Uhaul!