Customer Reviews for U-Haul Moving & Storage at Royal Windsor

Rating:

4.0

I usually have a great experience at this location, but this time there was only one person at the counter which resulted in a very long wait on a Saturday morning. The staff are great but can only do so much being under staffed.

Rating:

4.0

The online app is slow. I did the vehicle return on the app and it was not worth the time. in the future i will just drop off and let the employees complete the process. Also i have not received a receipt yet.

Rating:

4.0

Auto Transport -> Check condition of tie down straps and clean off mud from previous customer.

Rating:

1.0

Poor customer service. Harassing emails and phone calls every month. They knew my situation personally, and still didn’t understand. My move out was awful. Apparently my locker was the only locker they had on the ground level. So there was 4 people who were smoking marijuana in the parking lot stood outside and watched us load. They Kept getting in the way. Annoying and uncalled for. I was paid up for the locker until the 21st and would not be given a rebate for the time paid. Meanwhile there are these people standing there just itching for me to get out. Worst experience with U-Haul. This location should be reported to head office. On a side note: No I did not contact them. I’ve had enough failed conversations with this facility.

Rating:

3.0

Reason for not recommending is that I arrived for my 10 am pickup at 9:45am and the app would not allow me to use the truck share at this location because they only had one person at counter. So I had to wait in line for the counter. I got my van at 11:00am. The friend help I had required me to change my day to ensure I could get the van back by 4. If I take the time to entire the info in the app and request a pickup time, I should be able to tap and pickup my rental, and not wait behind 10 people who were purchasing moving boxes, tape and locks. Only 6 were getting vehicles and only 2 with myself used the app. Maybe you should have a computer or tablet or QR code for those who did not enter the required info in the app to step out of line and enter the info, especially if we waited 60 minutes. All of those ahead could have entered the info while waiting in line. Since it took about 15 minutes to process a rental client, but since so used the app, less than 5 minutes.

Rating:

2.0

There was only one person on cash during peak pick up time 9 am Saturday morning. It Took me 1:15 minutes to get my Truck. The two staff working did any amazing job. Not acceptable.

Rating:

5.0

All was great

Rating:

5.0

More attendants at the cash. I was pre booked but had to stand in line for 30 minutes waiting. When I got to the cashier it 5 minutes to process. Make it mandatory for clients to book online. Or separate lines for walk ins vs bookings.

Rating:

2.0

Next time….Come outside when I’m trying to drop off trailer. Give me the right trailer when I hook it up. I had to point out it was the wrong trailer number. Process the line of customers more efficiently. Be polite. Don’t be on cell phone at work.

Rating:

5.0

Great service from UHaul staff at this location The ONLY complaint is the app is terrible. I have deleted the app. I tried for hours to get it running properly. It was a pain in the neck and quite surprising that uHaul does not make the app better. The uHaul product is great the locations, the staff..all great but the app is terrible. I tried on several occasions to install and then delete and then again and now...never.

Rating:

4.0

Extra staff members to help expedite the rental process and hookup of trailers to vehicules .

Rating:

5.0

Easy process, truck was available at a short notice, possibility to return at a different location very helpful! Friendly stuff! Great service! Very pleased.

Rating:

1.0

don't have employees filling shelves when there's a 45 min line up. and even after having finally able to get the trailer i was rented they had another trailer in front of the one i was taking an not have an employee come out and help. i had to hook the wrong trailer up to my truck, move it and put it in another spot. Then finally when i was practically done attaching my trailer the employees finally showed up after 20 min. finally when i was done with my trailer and was dropping it off the employing selected the wrong drop off location so i had to deal with that and changing my order . so no not a good experience at all very disappointed.

Rating:

3.0

I am "old school" and attempted to get my paperwork/receipt after I had my trailer rental disconnected but was told by both the receptionist and the gentleman who disconnected my trailer that everything would be emailed shortly (that was yesterday). I just got my receipt today just a few minutes before closing and it shows that I returned my trailer today, not yesterday. So when I called , my call was redirected to your central office, where I was advised a complaint will be filed, and somebody will call me back in 48 - 72 hours. In a way I blame myself for not following through the "old way" and getting a paper receipt rather than expecting things to simply happen because I was told it would.

Rating:

5.0

John was OUTSTANDING. He is the glue of the location. He goes out of his way to make sure the vehicle is clean and takes the time to do a complete inspection prior and upon return. He is always smiling and takes the time to answer all your questions before you get rolling out of the yard. He is their number one employee in my eyes.

Rating:

1.0

1. Your app is not user friendly. 2. the right passenger wiper was not working & it started to rain. 3. The guy said that if I added fuel to the quarter mark he would credit me $24.98, I dropped off the vehicle with fuel at the halfway mark and they wanted to charge me an extra 6.78 for 6 miles over. You're assuming I go directly to the drop-off depot in Niagara Falls?? Because your Mississauga depot is so out of the way, I had to go home & pick up the stuff. The 3 closest U-Haul locations I called in Mississauga from the Yellow Pages, the ph. #'s are all disconnected (why don't you inform YP to remove the listing??). I have been renting for the past 20 yrs and there was a time I would rent at least once a month. 4) Your call centre "on hold" wait time is horrendous! Because you have a monopoly on the market, that's why you don't improve your service.

Rating:

5.0

Great people. Grea service. Thank you!

Rating:

4.0

Did not receive final invoice after I retuned the truck. Check in on line was useless as it would not complete and I had to go in to the store to complete check in.

Rating:

5.0

All went well thank you

Rating:

5.0

This location was great! I Haul as a whole was horrible! To book a reservation and then attempt to cancel it because of your oversight is not acceptable.

Rating:

4.0

The Vehicle that was given to me was really very dirty and not cleaned I had to wipe in all the door handles to open and close them. The exterior part of the vehicle was completely filled with mud stains

Rating:

2.0

Every time i rent car i bring back car 2cad they charged per gas real gas... I rent uhaul. 45km bring it back max max max 11 liter gas.. they charged me 124.99 cad.... Sorry for them...no honesty.. bad behavior by drop of location

Rating:

2.0

I asked for 20' a week ago and then a day before they called me and told me that they don't have 20' and reluctantly I had to book 15 footer truck, I had to go back and forth my stuffs

Rating:

5.0

Make sure your app is working! I signed up for the 24/7 service where i'm supposed ro check in via app. First your app did not work, always getting an eror message. Them when k logged in using your website, uhaul.com, equipment not reserved. Called thw customwr aervice hotline, still closed. If you are offering rhis service, make sure your tools are working. The only redemption is that the peoplw working at this location are accommodating and has great customer service. Although there was a bit of delay, i was able to pick up my rental and go on my business.

Rating:

4.0

I've been surprised to have to use your Internet Website even if I was there in person because it was for a Drop off à another location. The person didn't cross the chain attached to my vehicule. It is not a big mistake but they should know that detail.

Rating:

5.0

Great customer service. Always a pleasure dealing with this location.

Rating:

5.0

The staff are very polite and very helpful. Thanks for your patience with explaining everything to me. :)

Rating:

1.0

Very expensive service. Was not allowed to return at nearby location

Rating:

5.0

Great clean facility and courteous staff, I would most definitely recommend them.

Rating:

5.0

Always had good service here.

Rating:

5.0

The "D" clips in the 4 corners at floor level were all broken and missing. (The bracket and mounting screw were there.) Unfortunately I needed to tie down a few pieces of light 4' x 8' wall board and had to get creative with a broom to wedge them in a secure position. I had to drive slow on back streets and avoid the highway to get the material home safely, checking several times during the journey to make sure the load was still secure. This was very frustrating. I rent trailers from UHAUL on a regular basis and have never found them to be dirty or not maintained. This time I desperately required the "D" clips. I can understand one being broken and missing, but all four? Tim

Rating:

5.0

The staff was very friendly and helpful. Always a smile. Made you walk out smiling and happy

Rating:

3.0

Did not like the fact that the pickup location was moved from the one I picked and which was closer to my place. I think it was done on purpose so I can be charged for extra miles.

Rating:

3.0

Please ensure that the trucks are in good working order and not damaged.

Rating:

3.0

Expect to wait 15-30 min. I think they are understaffed.

Rating:

5.0

Great experience! I’ll be back to this location

Rating:

5.0

Everything went smoothly - booked the day before, picked up the van and was on my way in 10 minutes - dropped the van back half a day later in 5 minutes.

Rating:

5.0

Everything went great thanks.

Rating:

4.0

Everything is great except the returns process. We were left standing by the van for quite some time while employees ignored us. We finally had to go in and get someone to accept our return. This was the only weak link.

Rating:

5.0

The storage facility was very clean and well light and the staff was the most helpful and friendly people I’ve ever met at a U-Haul location!!!! They work with you to provide you exactly what you need !

Rating:

3.0

Nothing everything was fine

Rating:

2.0

Rude customer service. I asked where I could park my car when I take the truck. And the response was, "Do you see any spots in the lot" so not helpful and very rude response for a simple question. I'm sorry you have too much product and not enough clientele. Maybe be more polite.

Rating:

2.0

be better with communication

Rating:

3.0

Check in counter employee ignored me mid check-in to read an email on his phone. Like I stopped existing.

Rating:

3.0

I had pre book a trailer… for what I thought was a full day (closing time) only to find out on arrival I had to have it back for 5… the customer service rep kindly made an adjustment and told me I could have it back for 6:30. Then my phone started blowing up at 6:15 cause the trailer wasn’t back… you should not be double booking!!!! now you have 2 irate cx and I will kot be back to this location

Rating:

4.0

Had some issue finding the cargo van key, waited for staff who helped very efficiently.

Rating:

5.0

Nothing Great Customer service

Rating:

1.0

Provide what was reserved for a move

Rating:

5.0

I rented it a trailer ,the costumer service was exelent and the old man to help the people to connect the trailer very friendly and hard worker.

Rating:

5.0

Very good

Rating:

3.0

Place and equipment was OK not in excellent condition... First I booked on line for 28th feb couldn't find the equipment again booked for next morning...

Rating:

2.0

Staff was not very helpful. Requested equipment rentals were not loaded in the truck. Pickup time took an extra 45 minutes.

Rating:

5.0

More parking spaces for personal vehicles.

Rating:

5.0

Service was great. Truck had high mileage but worked great. Very good experience. Everyone was kind and efficient.

Rating:

5.0

Make sure that the rates are being reasonable. It's little bit costly as I thought

Rating:

5.0

you need to change your debit , credit machines to allow customers to use the tap feature when making a payment .

Rating:

1.0

I asked to rent a trailer till the end of the following day and got charged for an extra day, I was never told it was done in 24hour intervals.

Rating:

5.0

The u haul place open on time trucks are clean

Rating:

3.0

Extremely slow check in, nearly 25min to get me a trailer

Rating:

2.0

Unfortunately trailer was not maintained well. Could have used a good broom to get the rocks out. One of the pegs to hold the gate up was broken. Employees didn’t really care for service and one clearly could not speak English enough to be there

Rating:

2.0

Well, for starters, how about you meet the customer at the counter so you can let them know the final bill before taking it upon yourself to charge the card on file… especially when it was discussed upon pick up that a different card would be used when paying the remaining balance. Therefore not running into the issue of screwing over someone’s day who now has to wait for their money to get sent back to their account. THIS WAS THE WORST EXPERIENCE IVE EVER HAD USING U-HAUL AND I WILL NEVER USE THIS SERVICE AGAIN. Disgusting service and behaviour overall.

Rating:

5.0

N/a.

Rating:

5.0

Great customer service and great work

Rating:

5.0

The gentleman that helped us was soooo nice-we were in the office several times and he was polite and helpful and extremely nice every time we saw him. He is exactly the type of employee that makes you want to come back again!

Rating:

5.0

I found bigger for cheaper, For 6 months anyways

Rating:

5.0

Very nice people.

Rating:

3.0

Never parking, disability parking never available always has a uhual truck parking there that's against the law.

Rating:

5.0

Again, the staff was always helpful and attentive. I even forgot to take pictures of the empty unit and a staff member said that she would do that for me. I forgot to put in the symbol before the code numbers and after the code was input the symbol # then The only challenge was when calling the location no one answered the phone. I had to chat online letting a representative know that I need to speak with a live person right away. It did happen because as noted above..I forgot to take pictures of the empty unit. Other than that the kind mannerism and professional service were always displayed. Thank you for, the storage service right from the start to ending of the contract.

Rating:

5.0

Excellent services, friendly staff and price was very reasonable.

Rating:

4.0

I would like U-Haul. who is having storage facility to keep someone to stay after hours. For emergency and assistance.

Rating:

5.0

A suggestion is to offer a contest to customers that are renting the items or storage. Thank you again, for hiring the representative that served me at the 2700 Royal Windsor Drive location he gave good customer service was quite kind and his mannerism was refreshing. Know he knows how many steps goes up to the upper level 10 😀

Rating:

1.0

UHaul vehicles blocking all the customer parking areas, no place to park. Bay door was not accessible in the evening early morning. Reservations not being fulfilled, hutch installs cancelled with no notice are just a few of the issues. GM of this location does not care about good customer service

Rating:

5.0

The most impressive thing about this facility is how clean it is, the lady who takes care of it has a lot of pride in her work and it shows.

Rating:

3.0

Still waiting after 2 visits for my email receipt. The guy today just walked away from me without saying a word. Not very impressed Also very difficult to get somebody on the phone from this location. Lady cleaning storage very friendly.

Rating:

5.0

I've had my storage unit there for over 20 yrs. There was water leaking from the roof at one point, so my storage contents were moved with help of 2 UHaul employees. Always clean and well lit. Desk employees really friendly and young men outside knowledgeable and friendly. Just moved and used UHAUL 20' truck. No problems at all. The 3 seats were comfortable. I would recommend UHAUL to my family and friends. Thank you. Belinda

Rating:

5.0

Clean, friendly staff, great location.

Rating:

5.0

The annual "nominal" increase was a bit off-putting.

Rating:

4.0

The only confusion was with the two keypads having to unlock simultaneously. One con was that there is no elevator in the storage

Rating:

1.0

He didn’t know what he was doing. When I asked about the charges, he said “idk that’s just the system, take it or leave it” upon returning it at another facility, she was amazing and explained everything to me.

Rating:

5.0

Everything was great

Rating:

5.0

Great facility and great team.

Rating:

5.0

Nice and clean building and staff were very helpful.

Rating:

5.0

Awesome

Rating:

4.0

Need more people at the service counter. Always a lineup

Rating:

5.0

Excellent staff and service, everything was quick and easy and we were setup up in no time at all.

Rating:

5.0

I need to speak to ur head boss it was a nightmare with the girl booking me on the second floor with no elevator at Royal Windsor Dr location thanks all the best for uU I have to go to bed now 0430 comes early for me

Rating:

5.0

Excellent services

Rating:

4.0

Na

Rating:

5.0

Staff very friendly and competent. Truck and storage unit very clean

Rating:

5.0

Ok

Rating:

5.0

Kailash provided excellent help and service.

Rating:

5.0

This was by far the cleanest storage area that I have utilized. Access was good, place was pristine, staff was friendly and attentive. Highly recommend.

Rating:

4.0

No complaints

Rating:

4.0

A nail punctured my car tire at the facility

Rating:

1.0

Poorly organized. My reservations are never right awful customer service. Rude and everyone looks miserable working there. Don't think I'll be back

Rating:

3.0

Staff are just very apathetic-- they will help when you ask but seem supremely bored and irritated to help.

Rating:

5.0

Only thing I don’t like is anything’s no asking me to upload my ID. I don’t do anything like that EVER I like to deal with the fine people you hire

Rating:

3.0

There was a wonderful older lady to cleans the unit, she was great & friendly ( i wish I could remember her nams). As this storage unit has 2 levels, they should have a lift or an elevator for 2nd floor units. It is very difficult to move in & out of without the lift or elevator.

Rating:

5.0

Storage well maintained

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

Great service. Very organized for pick up and drop off of truck rental. Khamoni was especially helpful with getting a storage locker organized last minute for us. Rating this location as top notch!

Rating:

4.0

The facility was fine. It would be much better if there was a large elevator at the front that could be used to access the 2nd floor.

Rating:

5.0

Very helpful, friendly staff member! An elevator by the front entrance of the storage building would be a great thing.

Rating:

5.0

I have never used a storage facility before but based on: 1. Location (Winston Churchill and Royal Windsor; 2. The security of the facility; 3. Heated facility; 4. Cleanliness 5. Availability of large or small access door; and 6. The availability of free use dollies; all mean that I would recommend these storage facilities with confidence.

Rating:

3.0

Unable to access unit unless staff isnt there- apparently an issue with my code that will not be able to be resolved until Wednesday. Not the answer i was expecting

Rating:

4.0

great experience

Rating:

1.0

I have not been able to get in the facility yet w my accrss codes they gave me and I dont have anywhere to store my stuff. And the unit is paid for already. Ridiculouis...

Rating:

5.0

Great customer service! Helped me with no notice, and made everything simple and easy for me!

Rating:

5.0

Very helpful to my wife and daughter and great customer service

Rating:

5.0

Very recommended, the staff nice and friendly. Thanks

Rating:

5.0

Staff were great!

Rating:

5.0

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

Rating:

4.0

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Rating:

4.0

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

Rating:

5.0

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.

Rating:

5.0

La señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.

Rating:

5.0

Excellent service, thanks

Rating:

2.0

My credit card was charged for an entire extra month for two storage units, despite having moved out. I am now having to spend hours going back and forth with head office by phone, email and chat to get my refund. This location *never* picks up their phone, the call always bounces to the main customer service line. Moving in was smooth, moving out has been an absolute pain. Would not recommend.

Rating:

5.0

I have no complaints about the cleanliness or customer service at UHaul Royal Windsor Storage or staff. A recommendation is for a Kiosk where you are able to check in UHaul vans and/or trucks by scanning and placing into drop box.

Rating:

4.0

The place is very clean and tidy. The only reason why I didn't give it a 5 is that when I moved in I was way younger. Now I have a bad back and the storage does not have an elevator. It was hard for me to bring things down the stairs.

Rating:

5.0

Awesome to book a unit on-line then exceptional customer service at the location

Rating:

2.0

staff unfriendly and uncooperative.

Rating:

4.0

Excelente service

Rating:

4.0

Thank you

Rating:

5.0

I was at this facility to rent a storage locker. I was looked after by Courntney, who went above and beyond in service to make my customer experience an excellent one. Thank you.

Rating:

4.0

The storage rooms have no lights. Are a little bit too dark.

Rating:

5.0

Just the period of waiting to be attend bit slower but great staff!

Rating:

5.0

Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

Rating:

5.0

Very courteous and reasonably fast service

Rating:

4.0

Great storage and friendly staff!

Rating:

5.0

Amazing staff always ready to help sometimes parking was challenging but they could always find a place for you. Well done thanks for the great service

Rating:

5.0

Very friendly and polite

Rating:

5.0

Great service

Rating:

5.0

Uhaul Royal Windsor provided exactly what I needed. Thankyou.

Rating:

2.0

The staff was mixed. Multiple account issues - even not knowing if I had an account despite being there for months. A few team members were very helpful, two were not. Was a nightmare overall.

Rating:

5.0

All was fine.

Rating:

5.0

This is a great Uhaul, wonderful staff who work hard to make sure clients have what they need. Great location

Rating:

5.0

Total Satisfaction! Thanks U-Haul you made our move so easy!Thanks Lynn Harpell

Rating:

5.0

great staff

Rating:

5.0

We are repeat customers and 100% happy with the service and facilities at this location.

Rating:

5.0

Fantastic staff. Everyone is very knowledgeable and eager to help. Very clean facility. Will be happy to recommend and be a return customer. Was a pleasure doing business with you. Thank you.

Rating:

5.0

All I needed from a storage facility was provided

Rating:

4.0

Move out date is wrong. We moved out before our month ended but not reflected here. Getting an email that payment was past due was annoying. Other than that, all good.

Rating:

2.0

Unable to get ahold of the actual store it always get transferred and I can't find out about my deposit I left for the truck because no one was answering

Rating:

5.0

Your climate control storage was exactly what I needed.

Rating:

2.0

I home that there is no confusion and the Royal Windsor booking had been successfully transferred to Oakville. The lack of ground access storage units coupled with the absence of freight elevators...

Rating:

5.0

Best employee that actually cares about customers on what is good for them.

Rating:

5.0

Very kind and courteous.

Rating:

5.0

I can not say enough great things about the staff and facilities. Excellent is the word! Thanks for everything and everyone at this facility, this is UHAUL! Best experience. Al Rodgers and family

Rating:

3.0

It took at least 4 long phone calls to set up online billing. I kept getting charged late fees when I had previously set up auto pay over the phone. Unbelievably frustrating and a waste of time.

Rating:

5.0

No issues whatsoever.

Rating:

5.0

Service is prompt and very proffessional.

Rating:

5.0

The staff were curtious and very helpful, before and after. would recommend this facility to my friends and others.

Rating:

5.0

I was good experience.

Rating:

5.0

Fast friendly and they went above and beyond.

Rating:

5.0

Rented the storage area for approximately ten years, went through and met many staff and managers, and everything was consistent and all staff excellent in their duties. Busy, no problem pro staff

Rating:

5.0

Always a great place to get moving equipment. The complimentary storage was super. Thanks.

Rating:

5.0

Ideal for short term storage and very convenient.

Rating:

1.0

I did not move out and if you look at the history on units 217 and 2046 you will see all the issues I have had

Rating:

3.0

Storage units need better lighting. Staff was fine but never enough people working so long wait times for service.