You charged me an additional $353.86 after I already paid for my rental. It overdrafted my account leaving me -372.65. The charges were not transparent at all, I was not informed there would be an "environmental fee" or a $20 charge for returning the truck after 7pm. You should be ashamed of yourselves. Plus I had to clean the entire interior of the truck as soon as I picked it up. I'll be disputing the charge and contacting the BBB for fraudulent use of my debit card.
Tyler TCustomer Reviews for U-Haul Moving & Storage at S Campbell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone we worked with was excellent. Everything was perfect. We had to keep extending our usage time and you guys were great to work with!
Austin MService was top notch.
Wendell JThe big thing for me is to interact with employees or associates who have a great attitude and are pleasant. I know some customers can be horrible, I get that, but not all of us are. That being said...I had a good experience, and hope that I was a good experience for them too. Those that helped me were great! Thank you.
RODERICK SEverything went well. Clean trailer. Towed great.
Ricky BThe truck itself the tire was rubbing while in reverse. While driving it, it felt like it didn’t want to go and I’ve rented plenty of box trucks and it wasn’t the normal feel. They also charged me for safe driving when I initially declined it. I tried to use the app and it was having issues so I had to go into the store to pick up.
ASHLEY LI rented the truck drive only 8 miles put 2 gallon of fuel in truck ,and they charge me for 2 gallon of fuel at 565 per gallons.That means your truck only got 2 mile per gallon.Truck was over fuel mark ,2nd time they have done that to me..
DENNIS LGas tank was on empty when we picked it up. Food crumb in the passenger seat.
Julie BPeople where great. Truck drove like shit. Felt like the front end was going to fall out. Tires chopped. Horrible.
JOURDAN MTrailer was quite old and a little dirty inside. It still worked for what I needed. It for.
David CWe moved from az back to Missouri before I knew it they called from Springfield to ask me if I needed any help, that was super nice.
Kurt GI felt safe and it’s so clean !
Dana C | Overall ExperienceThe 2 gentlemen that helped us at the end of their shift were amazing!
Samantha TTruck needs maintenance. The door is hard to shut and the truck sounds like it’s about to break down. The rental location is great, the facilities are clean, the staff are friendly.
John LU guys are FABULOUS IN EVERY WAY!
ANN SThey had a very good stock of everything I needed. Staff was always helpful and friendly.
Mark CGreat Customer Service at the Campbell Street Location
Ellie SGot an older GMC with lots of dents and dings but truck ran well and did the job
Anthony FCustomer service was very lacking. Guy that was helping me out looked hungover and couldn't hardly function. Definitely did not care about his job.
Jacob TI use this location often and have never had any issues. They provide courteous, prompt customer service, and make the check-in/checkout process really easy.
Shirley FEfficient
STEVEN WI don't think any of us were at our best.too darn hot . Service was ok
ANGELA K | First ImpressionsMoving is a stressful time and this Uhaul store alleviated a huge amount of that stress for me! The customer service reps were fantastic, the location was good. The units were clean and well lit. I would use this storage facility again for any future needs.
sherri w | Overall ExperienceThis was a last minute rental to move our items out of storage and into our new home. They were able to accommodate us and were incredibly helpful. Great staff!
Brett WOverall, it was a great experience. The equipment was great. It did exactly as I needed it to do. The only thing is the wait time. NOT the problem of the people working there. They are just helping customers which is what they are supposed to do. Just a couple more people would really help. But other than that, a very good experience.
kevin HThe staff at this location is incredibly friendly and make the process smoother when getting a truck.
Daniel SAlways professional staff and friendly.
jackie SThe service rep David K. Who totaled up the order and hooked up the trailer was very pleasant to deal with, even after the first dolly didn't have both working taillights and he had to switch them out.
Gage BBobby provides EXCELLENT Customer service the many times I have rented from this location. What a knowledgeable young man with the equipment. Super professional and kind. He’s a keeper!!!
Amy MThe trailer I rented functioned perfectly. The trailer I went in to rent wouldn't have been wide enough for me to haul what I needed to haul. The person who helped me did a great job.
James MMark was super amazing.
HEATHER KWow. Super professional and helpful
Erik LI am not a fan of the ramp door on the 6 x 12 trailer. The ramp didn't really add much, and I kept hitting my head on the opening, either because the opening was shorter or because I was standing on the ramp when I entered the trailer. I'd much rather have the two swinging doors on the trailer.
Grady BWith my recent move, I've done business with two different U-Haul Moving and Storage centers. One in Ozark and this one on Campbell in Springfield. They are excellent to deal with. PIck-up and drop off was super easy. I had to keep my truck an extra day and they made easy. Friendly staff and very efficient. I would highly recommend them to anybody.
Daniel EWhen you make a reservation make sure you can fill it it is redicoulis very displeased with hole experience wasted an hour and a half of running from place to place trying to get something I reserved days before plus still had to pay full price not happy
Marcus wI cannot say enough good things about this location and their employees! Both customer service members were so nice and helpful. After our poor experience with the pick up, the Springfield drop off was so easy! This location was 5 star and I will use them again for a move or for a storage location!
Brett WThe customer service members who checked us in were fantastic! They were so helpful and after a long move, it was refreshing to have such nice people greet us!
sherri w | First ImpressionsMy young checkout clerk was nice and pretty funny. She was there alongside at least two other, older attendants. Maybe they could assisted her on her obvious lunch break, as she tore through her Jimmy John's sub all while taking my info. 🤷🏻♂️ Oh well. It was a good rental.
Ken CVery friendly & professional. We will definitely use them again. We will also refer them to friends & family because they are excellent. 😊
RICHARD TQuick and efficient.
Drew AThe app makes it very easy to return a truck. It's a pain taking all of the pictures but great for liability for both sides, so no complaints. We did go in to confirm we were good to go and left the key with a staff member, who was pleasant.
Darrel HFirst, they tried to switch the location I was using to one that was way away from me. Then I did d check in on the app so I didn’t have to go in. I had to go wait in line to get my keys even tho the app said skip the line. Then I had to go back in again to get the extra equipment as they didn’t put it in the truck. The girl working the counter was rude. The manager was not much better.
Sandra JYou're wonderful
joshua c | Overall ExperienceNot charge twice for gas !
Adele TCustomer service was exceptional!!
Gerald WGet accurate fuel reading before releasing the truck. I drove 14 miles and put 2 gallons of fuel in when I was done and got a $12 fuel charge. Not worth disputing but feel it was a invalid charge
Don GReturned my equipment well before closed and talked to a representative in the bay when returning it. Then got a message my equipment was never returned … only to find it was and it was in their lot . They still wanted to charge my card for a late drop off stated they couldn’t do anything because their manager wasn’t there. Very annoying and frustrating.
Mark PJosh was super helpful and kind helping us rent a U-Haul and dolly. Top notch customer service!
SHAWNTEL RThe workers were excellent and it was very easy to rent and return. The truck itself had roaches, it was difficult to disengage the emergency brake, and the tire light was on. It also was smelly. Sorry-but I meant to say something when I returned the truck and forgot. But the employees were very helpful and nice!
GRETA GThe location is central, and the service has always been excellent. This time I was disappointed to be told I HAD to purchase their "optional" safe move insurance, despite declining several times (as my personal insurance covers up to a certain size.) The explanation was a jumble of how the vehicles are owned, ect. I've never had to pay this in order to rent (many times) before now. This requirement was not included in the ads or reservation process. I didn't understand the explanation, and felt forced to pay it under time pressure just to complete my project on time. Make no mistake, I was told I HAD to buy it to rent the vehicle. This $20 truck deal easily became $40, and then (with mileage) $50. No longer a deal at all. Will use Lowe's or Home Depot from now on.
Kristen GGreat crew
Bob CYou need so much improvement. It's not even funny. First off it took me two hours to make my reservation then I get to the location at 5:30 AM like my reservation said and evidently the lady on the phone said we were not staged and ready so the people at our house had to wait for us to go back at seven to get the moving truck then we did a one-way drop off driving from Springfield and dropping off at Branson West so they did our mileage only from Springfield to Branson West and did not include us taking our stuff into Indian point to drop off our stuff then come back to Branson West so we got charged for going over our mileage. I don't know how to put this any other way, but this has been a shit show since the day I made the reservation. I have never had a problem with U-Haul or heard of anyone having a problem until my issues. I will make sure everyone I know knows about what we have gone through just to get a moving truck.
Nikki BDropped off after hours, and was confused where to leave it.
Brian yEquipment was unsafe. Bald tire. Blowout cost me time and money.
Ricky LTop notch customer service!!
David JI originally ordered the Cargo van from the Ozark location. They transferred me to the Glenstone location, where they had given my van away to another customer so they transferred me to the Campbell location. It worked out, but was frustrating to have to hop from locations to get the equipment that was expected. Van was super clean and nice and employees were helpful to find me another van.
Joel HEveryone was so helpful when we experienced a delay with our move in date for my 85 year old mother. I would definitely recommend this location!
Kimberly PDon't charge senior citizens $6.60 for a gallon of gas. We stopped and to the best of our knowledge the gas was at the correct mark when we filled back up. Suggest you keep all trucks at the full mark to make it easier to fill back up. Over $6 a gallon is robbery.
Debra NThe mileage that was highlighted was wrong. My fault for not checking it when I got in. I drove the U-Haul 34 miles and believe getting charged for 70+ miles. Managers were a joke and wouldn’t even come talk to me. And they weren’t busy they were just sitting in the office chatting and told the check out girl to handle it. I have used this location multiple times and most likely will never. I only had to put $12 in gas to get it to where It was when I got the U-Haul. So there is no absolute way I drove 70 plus miles.
KENTON CFast drop off! The best
JESSICA GQuick in and out. A well run store.
Scot MFast courtesy service!!👍💯
GEORGE M | Overall ExperienceThe staff was amazing , very friendly and helpful. Really appreciate them but especially Jonathan , I feel he went above and beyond in customer satisfaction. My experience was very pleasant! Definitely recommend and will return if needed in the future.
NIcole L | Overall ExperienceExceptional customer service from start to finish and Bobby was able to help us find solutions to storage issues and get everything put together quickly.
TAKEKO G | First ImpressionsThank you U-Haul!
TALENA G | Overall ExperienceThey made the experience that was very stressful with moving, not once but twice a lot more manageable. Thank you
SARAH R | Overall ExperienceHaving to get storage for the first time in between selling and getting to move into our new home was very stressful, having are things stored close to where we worked and where we moved from and moving too helped a ton having it here. A big thank you to everyone that helped when any issues arose and for always answering my questions. Thank you!
SARAH R | Overall ExperienceThe U-Haul facility and service provided at the S. Campbell U-Haul facility in Springfield, MO was so refreshing! They not only welcomed us but the whole experience was exactly what we needed after having had a very disappointing and upsetting situation at another storage company. We would never use anythIng but U-Haul from now on if it is available. The people, the service, the pricing, the helpfulness, and their genuine interest in making our experience a great one was their goal and they went above and beyond.Thank you so much!
Lee A | First ImpressionsI received excellent customer service. The staff was very friendly and helpful. The facilities were in very good condition. Renting a storage unit from them was very easy and it was a great all around experience.
MADELENE R | Overall ExperienceVery clean and maintain staff was awesome.
mario P | Overall ExperienceGreat customer service. Thank you.
TALENA G | First ImpressionsThis is the first time using the storage facility, we feel very comfortable with having our stuff so close and convenient to get to. Have always done business with renting trucks, we will continue and maybe even use storage again. Thank you
SARAH R | First Impressionsthank you
DON R | Overall ExperienceThe only reason not 5 stars is because there was a semi truck sitting in the lot where we needed to park to unload. It proved to be inconvenient to navigate around. Additionally, while the facility is climate controlled, it was pretty warm (80 degeees +) whime we were loading the unit.
Michelle W | Online Move InGreat
GEORGE M | First ImpressionsThis was a very easy process. I appreciate that the first month was free too.
MARY F | First ImpressionsVery friendly and professional staff. Even though they computer problems, they still stayed to make sure that I was taken care of. Thank you Springfield U-Haul! You people are awesome!
Grover C | First ImpressionsGreat staff willing to help and make my experience enjoyable
halley r | First ImpressionsBobby was extremely courteous and helpful .
JAMES S | First ImpressionsLove this place!
Amber P | Overall ExperienceYou all are great?
REBA D | First ImpressionsI’ll do it again if I need a storage unit, Thank you for being easy to work with and conveniently located
Robert B | Overall ExperienceThe facility was well lit, but there was an issue with homeless people being in the facility at night. Had a hard time making sure they didn't piggyback off of our access entry. Other then that great storage place and will use again if needed.
BLAINE E | Overall ExperienceExcellent customer Service during a very stressful time! Thank you for being so attentive and helpful!
DEBRA W | First ImpressionsEverything was good except the price was too high to keep it for long term.
Tina S | Overall ExperienceVery convenient and very clean facility. Staff was very helpful.
Charita S | Overall ExperienceGlad you are in business. You provide good things for the American moving and storage individual. Thank you.
EDWARD S | Overall ExperienceYou hauled the best facilities clean\nVery good staff and friendly.Thank you
mario P | First ImpressionsWe made several trips to UHaul in Springfield, MO on S. Campbell after selling our home and finding a wonderfully clean and safe storage facility which offered temperature control units, excellent access and security. Packing supplies were easily purchased and provided the additional safety needed to keep our HH furniture and home goods protected. The staff were extremely helpful and knowledgeable. Above all, the employees and manager were friendly and genuinely courteous….everything you hope to experience with going through a first-time and/or multiple moves. Moving challenges even the most organized and experienced individuals, nevertheless we all need help, accurate and detailed information, and above all patient and professional service. My family was fortunate to find it here,
melissa b | Overall Experienceeveryone that works at this facility were so helpful. Great job everyone.
Deborah S | Overall ExperienceExcellent service
ILA Y | First ImpressionsIf I need help I get it. They're great!
donna d | First ImpressionsBest experience ever
Wanda M | Overall ExperienceI haven’t even actually personally SEEN RHE UNIT I RENTED YET! I rented it “ over the phone” AND I was only able to rent a 10 x 10 unit because that’s the largest that they had! I said we are going to donate our belongings that we don’t absolutely have to keep but we cannot keep on paying $500 a month for a filthy nasty storage unit and I had to have something soon to rent!!! I called around the whole city to try to find a 10 x 20 or 10 x 30 to keep our remaining belongings in and this was the only one available that was anywhere near where we live now! So I just told them in on the phone I’ll take it because he said there were only two of the 10 x 10 units in the whole place that were available for rent that day!!! I rented a 26 foot long U-Haul truck yesterday and the man had me fill out the paperwork for the storage unit too and on a little map where our unit was! I asked about a lock. He said we provide them. I spent all day yesterday loading that truck with things that are going to the donation place! I think the truck is due back this afternoon at 5 o’clock and my “helpers” are still not available to help me get the rest of our belongings out of the old units! We have three left that are half full! And also like I said, THEY ARE ALL 10’ X 20’!!!! I have no idea what we’ll do with the rest of our belongings, but we do have until 1 November to find someplace to put everything else that we own! (We had to unexpectedly move inw/my Then 96-year-old mother) So we ended up having to put EVERYTHING WE HAVE EVER OWNED INTO STORAGE-down to the Toothpick holders, etc!!! We had a 3600+ sq.ft. home, & all of the Sudden, we had to try to put out bare Necessities in my Mothers 1380 sq.ft.home!! WHICH WAS ALREADY FULL with my parents lifetime of belongings! My mom is now 96 years old and she can barely get through this house with her walker because we have so much stuff piled in boxes in every corner! And believe me, they are our Absolute Bare Necessities!!!!! I am on Social Security disability, and my husband has since retired since moving into my mother’s home, so therefore we have three people in this small home (to Us) living, eating, sleeping, 24/7!!!!! All That Plus we got Robbed at our last renting of storage at U-Haul!!!! NOT A PLEASANT THING, to say the Least!!! I’m getting ready to call my “help” again now, at 2:00 pm on a Sunday afternoon. The rental U-Haul truck is due back at the store at around 5:00 pm thus evening & we’ve YET to get any of the belongings that we went to keep and bring them to our new tiny 10 x 10 storage unit that I haven’t even seen! So please, don’t think I’m crazy for renting Another storage unit w/U-Haul, but, once Again, we had NO CHOICE! I’m Sure it will take the rest of October to go thru what’s left in our Other 3 units we have elsewhere, & Hopefully be able to put them into Some kind of order!!! I had Only wanted to rent a storage unit to keep our “seasonal decor, etc in!!!) We Have to keep our expensive furniture tho! We are planning on living in my mother’s home once she passes away & we don’t want any of her furniture, etc!!! Thank you- I’ve got to go now & Try to find someone to Help me get what we can Fut into your 20 X 10 storage unit before 5:00 !!!!
Sheri D | First ImpressionsThanks
Curtis D | Overall ExperiencePoorly managed. I had 2 units at this facility and I could never get a hold of anyone there by phone. I got charged $189.00 for my monthly fee. A day prior to me cleaning out my units I got charged again $189.00 as I should have. After several attempts at calling the store with no answer, I decided to leave a message to the manager to see if I could get a pro-rated credit for the following month. I spent over 3000 dollars with Uhaul and was never even called back or reached out by email. A terrible way to treat a customer in my opinion and I will recommend everyone I know to never use UHAUL!
Michael C | Overall ExperienceMy unit has two holes in the door and the door itself does not stay up. It is clear that the staff do not regularly inspect these units or ensure they are ready for move in. I checked in on line for the free lock. When I got to my unit, after checking in with the front desk to see where it was, I found that it had another lock on it already that the place needed to remove. I did find the lock in the unit, which tells me that someone did actually go to the unit, but no effort was made to take care of having holes in the door or the door not staying up prior to my arrival. I did not even get a phone call from the place saying the unit had issues and if I wanted to have a different unit. When I went back to the front desk to tell them of these issues, some staff basically said the units in that part always have problems and the one helping me said that he would have to talk with the manager when she was back on shift on Monday.
ANTHONY B | Online Move InMark was so kind and helpful. Showed me around and answered all my questions. So glad I came here
pat r | First ImpressionsTammy doesn't do her job well and explained that to you how many times? Now the rest of the staff perfect. But your controlled storage Tammy let's a man live out of it. He stayed in the rest room till who know how long. But the inside bathroom is open till 3pm? No its not. I pay for after hours to get in, but odd I cant and I pay but the homeless has a running tab. Tammy told me all the glitches I was having was in the system, no it wasn't you didnt have a line of people with problems just me. Oh I want my comments to be final because Tammy has taken money that wasn't hers to take nor was I reimbursed. Not to mention found several other customers with the same people just Tammy locking us out when we know we paid am I mad oh yes and disabled. I paid for the after hours because of how far I had to drive. You think I got reimbursed for the lock out? Or how about all the gas I spent out so because of my medical conditions Tammy thought I guess I was absent minded well thats not my disability but I have found Tammy pattern in the disability community. I've been with you for over a year and Tammy wants to tell me all the errors where computer. No it wasn't it was fraud on me and embezzlement on your company.
LISA L | Overall Experience200$ for an outdoor 10x15 is theft.
KOOPER K | Overall ExperienceVery professional and helpful staff! Tammy, the GM truly cares about her customers and the team at U-Haul! Above and beyond!!
ALLEN L | Overall ExperienceArthur was the best attendant at this UHaul. We helped me more than any one on the phone. He was very knowledgeable and figured out our exact needs.
Wanda M | First ImpressionsTook almost a month for them to remove my storage unit after I moved out and tried to charge me for it. Also changed my lock and lost the key so I had to get a locksmith to come out and unlock the unit on my dime because they changed my lock with out notifying me
Cole W | Overall ExperienceThank you all for your help and i will definitely be recommending you to everyone.
Thomas S | Overall ExperienceWe felt secure leaving our items in the storage because we were able to ensure no one would steal from our storage. Especially with the alarm that goes off without a code when you open the unit. I will say i didnt like that just because others stole a free to use item that it became unavailable to others. It would be convenient to be able to sign one out and have to return it as soon as its done being used. Not everyone is able to have even just $7 to rent one for a hour. The unit prices are somewhat understandable for the fact that its a secure building but it doesnt mean people can afford them entirely 😅. But overall we felt secure with our things there but its a bit financially draining, even more so when you're barely able to find a place as it is.
Steven Y | Overall ExperienceLimpio seguro facil acceso
VICTOR S | Overall ExperienceService reps was very efficient, knowledgeable, and kind.
KENDRA M | First ImpressionsFantastic experience!!
DENISE G | First ImpressionsN/A won’t be renting from Uhaul moving forward
Abigail b | Overall ExperienceI didn't like having to drive back across the road to take pictures of a now empty units. So to me they expect the customer to do a inspection for them. Never had to do this at any where else.
JAMES C | Overall ExperienceThe facility was very clean and the staff were professional , and went above and beyond to help out with any questions. I would Highly recommend this U-Haul facility with a ten or above as meeting all my expectations!
RUBY B | Overall ExperienceTroy was amazing! Explained everything exceptionally well! He made a horrible experience (my house had a tree fall on it!) and turned it around. He had me laughing by the time I left! I would definitely recommend anyone looking for a storage unit to go here! Thanks again Troy!
AMY K | First ImpressionsThe numbering to the unit looked like it may have been changed at some point. And didn't seem to match the map I was given. The numbering seemed to skip around. And was a little confusing
don w | First ImpressionsTroy at the Campbell location was very helpful!
Beverly D | First ImpressionsWe felt a bit rushed to get the trailer emptied and turned in before the office closed at 6pm. So, the office hours were a little bit inconvenient. But the fact that a brand new lock was provided for free was an amazing surprise! Thanks!!
DONETTA C | First Impressions2 employees were beyond disappointing! One called me a straight up liar and the other was a main manager! I will never go back there and I’ve told others of my experience and suggested they choose another company also! Also had to call customer support like 5 times to make them stop trying to hit my account after I moved out before the 1st! I did have a very nice gentleman call me today and actually sounded like he cared about what had happened.
Angie J | Overall ExperienceThese folks are always great. Very helpful and knowledgeable.
Deauna K | Overall ExperienceIt is a little tight to get a 26 ft uhaul truck into where my storage units were. Other than that everything else was great. Great friendly staff. Biggest uhaul location that I have seen.
JAMES C | First ImpressionsBobby And the entire staff went above and I mean above and beyond for not only myself but other customer in the store. This is the reason why I only go to this location! Thank you all!
Delvin C | Overall ExperienceThere was only 1 employee that gave me a bunch of attitude and misinformation, as was just a flat out JERK, but his manager, and the young lady that ended up convincing me to use UHAUL, stepped in and were very helpful and professional and pleasant to work with!!!
Angie J | First ImpressionsVery pleased.
Doug D | Online Move InAmazing service
CHERIE L | First ImpressionsThe staff is friendly and knowledgeable. They went the extra mile to assure I had what I needed for storage and moving.
DEAUNA K | Overall ExperienceEntire staff even as busy as they were when I entered everyone still were professional and friendly.
gary m | First ImpressionsI was in the store four times. The customer service was subpar! Usually only one person there to help customers; then she was very curt!
ROBIN B | Overall ExperienceIt is too convenient to access this facility for anyone even burglar came in and cut the lock and took goods inside of the unit. They never show you the footage and it seemed they do not care about that incident unless you have separate insurance. If you want to rent a storage unit in this place and store important your belongings, you need to get the extra insurance. Nice facility but it looks like Noone manage for their customers.
Chang K | Overall ExperienceExcellent experience
LOUIS L | First ImpressionsI not only rented the storage unit there but I also rented a truck to move they were fabulous and helpful and informative when they needed to be and everything I need for packing was there It was a great place.
Linda F | Overall ExperienceI moved out after less than a month. Took pictures of clean empty unit as I was instructed over the phone. After emptying stopped by office, no one in store to help me, so I left. Called the store on my way home to check out, no answer on the phone. Connected to a non local agent and spent 10 minutes on the phone just to let you know I was checked out and wondering where the photos should be sent. She made notes in the system. It's been 24 hours and I have not received any confirmation that my unit and rental are closed out.
Martin V | Overall ExperienceThe staff are always friendly and willing to be helpful, but seemed short staffed, untrained (with regard to the swipe cards), and rarely are able to answer the phone. We had to use 4wd to access our unit after the snowstorm. Please pay staff a livable wage, and provide them with training and adequate staffing. Over all, we were VERY pleased with our Ubox and storage experience and will definitely return to U-Haul for future needs.
Tracy R | Overall ExperienceHonestly after U-Haul took over this property that was previously privately owned, the manager Tammie took away the dumpster, and I had to go into the store 3 times because the security software for the gate kept causing issues and I would have to go into the store to get them to enable access, and no credit was ever offered.
DANIEL K | Overall ExperienceMove in was good
Fontilla M | First ImpressionsThe staff was amazing I changed my mind after getting 5x5 decided 5x10 would be better they were so cool about it. And they had everything I needed to pack also.
Linda F | First ImpressionsIt’s just a unit, served the purpose not sure what would count as excellent
Ethan M | Overall ExperienceThanks
ANDREW S | First ImpressionsNice people great place, all good for our needs
Patty D | Overall ExperienceThe storage is very nice, clean, temperature controlled, secure, great rates, and you can park inside out of the elements. There are carts to use to move your items on. All of the people that work there are friendly and go out of there way to help you.
Katherine F | Overall ExperienceMy monthly payment never changed after the 1st month which is great.
Kenyon J | Overall ExperienceI always get great service at Uhaul. It's awesome.
DEBI H | First ImpressionsBe sure to check if someone has an active contract before you put your own lock at somebody's storage, you locked me out twice within a week for no reason you must've given me a call, a notice or an email there is so many ways to get in touch with me but you chose to locked my storage twice for no reason i find it annoying and unacceptable,
Kristoffer O | Overall ExperienceThe only thing I don’t like about my unit is the way the unit is. It’s long & not deep. You cannot maximize the full unit. You cannot use the full 10ft of 1 wall & you cannot use the full 5ft of the other 2 walls, because of the door. So I’m not getting my full unit to store my things.
deanna c | First ImpressionsThe gentleman who helped assist me in acquiring additional storage units at your location was very kind and worked hard to meet our needs. We were very happy with the service 😀
Lisha D | First ImpressionsI appreciate you keeping our family mementos safe and secure for so many years. Thank you for your service. Please note that I only rated "no" for staff being helpful and friendly because "N/A" wasn't an option. I had very limited interaction with the staff on-site; maybe once in person.
GAY C | Overall ExperienceYou guys keep putting another lock on my south campbell storage you just bought, twice already this week for no reason i have a valid contract why dont you verify it first before putting a lock on it , or just give me a notice on the door or my email instead of locking it without my permission
Kristoffer O | First ImpressionsWhen I first rented the storage shed, I tried to take some stuff to my storage shed about 8:00 pm and it was closed with a u-haul big truck in the way!!MY UNDERSTANDING WAS THE SHEDS WERE OPE MN UNTIL 10:00 pm. I needed to get the stuff in that night!! Not really happy!! Then I had a heart attack and to let my friend put the rest in the storage shed!! She supposedly lost the keys and wanted to cut the lock off. You almwouldn't let her she calked me when I wasn-t susposed to have any stressful phone calks!!! I talked to one of the people who handles these problems!! Thank you for nit listening to me!!! You 100%right nit to let her cut the lock!! I appologize!! I went right to where I told her the keys were!! Thank you again! I will recommend you again!! Loved the staff!! They were great!!!!
Judy W | Overall ExperienceAn excellent experience. Easy in and out and friendly service!
maurice s | Overall ExperienceOnly thing they dont answer phone. Always had to call center to get them to call me back. Other than that they did what they could to help
sheila m | Overall ExperienceThank you for the kind staff and helping me figure out how to use it
Sarah S | Online Move InI really appreciated how clean the whole facility and especially my storage unit was.
alice p | Overall ExperienceGreat storage facility! It was a bit hot inside at times but stayed within the 65°-85° promised temperature range. It just would have been nice if it was kept below 80° instead.
KRISTINA C | Overall ExperienceI needed to get my lock cut off and was told that there was not someone there to authorize getting the lock cut off. I was told that because of that, I needed to call a locksmith to get the lock cut off. I had to pay the locksmith $181.90 to get it cut off. The enployee had mentioned that if an employee did it, it would've been a $50 charge anyways. Which is fine, because I lost the key and that's on me What I don't think I should have to do is eat the other $131.90 because the right person was not there on site to do the job I needed done. When it is a job that is supposed to be offered by the facility. I would really like to be reimbursed for the difference, because it was not my fault that someone was not on site to authorize it. I can send the invoice if needed.
Bailey D | Overall ExperienceA joke of a Uhaul
Robert H | Overall ExperienceSUPER helpful staff; made everything easy for me. Thanks!
Ken C | Overall ExperienceAwesome people friendly helpful and just a great disposition.. place is huge too tempture is just right
Lisa L | First ImpressionsI was completely satisfied with my storage unit. Thank you
William W | Overall ExperienceHad a lot of delays with every uhaul rental I had in the last 3 months and have paid them so much money for so much hassle. UhAul advertises that they are there to make moving easier and less stressful and they only made it more stressful and almost impossible to get back on your feet after a move.
BROOKE B | Overall ExperienceOverall I was well pleased with the storage units and the building itself. The employees were friendly and helpful whether in-person or on the phone. The only thing I would like to have had differently was that it was rather warm inside the building. It was wonderful not having to be outside whatever the weather, but it was rather warm inside sometimes.
SHARLONNA H | Overall ExperienceExcellent customer service representative.
susan h | Overall ExperienceWe had articles stolen from our unit. When I reported it to the manager she said there weren't any cameras in the hallways. I was not satisfied with that explanation. I also used the restroom on 2 different occassions and each time there were no paper towels.
Randy J | Overall ExperienceGreat place. I've only ever used u haul for the great service.
KENNETH G | First ImpressionsWONT RECOMMEND TO ANYBODY!!! We make a reservation to pick up the truck at a convenience location because we didn't have a car and could walked ... the day before we call just to confirm the pick up time and they told us we needed to go and pick up the truck at another town 25 miles away (nobody notified us of any changes) ... then the day of pick up after confirming the day before they changed again the location for pick up in Downtown Denver, now this time was over 30 miles away... oh Boy!! And they wanted to give me the truck with cero gas in it.... goodness!!! .... What else could come wrong!?? To our surprises they didn't have the storage unit we "reserved online", the attendance told us there was not a reservation and they gave us another unit not convenience for my elderly Mom and extra storage unit had to be rented because the size we reserved was not available ...Definitely won't EVER use this company again... they need to get their stuff together, no way to serve anyone!!!
William S | First ImpressionsGood work all around for the staff. Busy day when I visited and staff was on it. Everyone was working together; taking care of all clients.
Duane M | First ImpressionsUhaul is a great service! We saved a ton of money doing the move ourselves rather than hiring a moving company. We severely underestimated how much stuff we had and the offer from Uhaul for a month of storage with truck rental was much appreciated. I had a little trouble picking up one truck at an unstaffed location but got thru it with a phone call. Also, I was a little intimidated to drive a 26’ truck but found it easy and just needed to watch the mirrors and pay attention to turns. Also have a spotter when backing. Will definitely use again and recommend!
Alan H | Overall ExperienceI would like to get to my storage locker. Rather than backing in and out. All the time. You have two fences that are always locked so I can't drive through.
Michael A | First ImpressionsVery good service! My Dad, Gary and I were very happy.
Rod S | First ImpressionsThank you for your help. Asked to be moved to bottom unit for my mother and they were happy to move us. Thank you!
cherrie s | First ImpressionsGreat service, great people, and great equipment. After several rentals for my move, I appreciate all the help they provided me.
Chris L | First ImpressionsThe facility was busy when we arrived but I was greeted in a timely and friendly manner. I was shown the storage unit by staff with personal attention as to how to operate the security system and how to properly lock the door. All very helpful! Moving is stressful but u-haul makes the experience easier and economical!
Alan H | First ImpressionsWhen we went to clean out our unit almost everything was trash as it was sitting in standing water. When notifying the first employee I was told that was my risk it is only a tin building and it leaks. In climate controlled units? The second employee said it was a known issue and they were working on it. If the issue was known, why were no tenants notified? We had water literally dripping off the cart we were using to haul our ruined belongings to the dumpster. I don’t remember exact beginning rental date, but that was close to $2000 in rental fees just to throw the contents in the trash instead of being able to safely move them out. Would never rent a unit in your facility again and will definitely make sure anyone that asks me knows to never use those services either. I have utilized outdoor storage units for years with no climate controlled services and NEVER had any water damage.
Andrea R | Overall ExperienceMy code didn’t work. My online check in couldn’t be verified
Thomas B | Online Move InVery helpful staff!!
Sheila G | Online Move InOver all my experience was great! I would suggest several large dumpsters and have them serviced weekly. The current one dumpster dumped once or twice a month is not adequate for the needs of your customers. Thank you for a good overall experience.
mark k | Overall ExperienceI am giving this process a poor rating only due to the lack of information provided to me that was absolutely essential. I made the alarms go off for what seemed like a life time because I opened my unit without securing my entry or whatever because I was not provided with my key card to disarm my unit at the time of check in earlier in the day. Nor was my password or access code updated so I was not able to enter or exit my unit properly as it prompts you to do so. Only received a message stating my access was denied due to unrecognized code.
Ashley P | Online Move InHad all my furniture stolen out of my inside “secured” unit and GM only said I must have not locked properly there was another padlock on it and someone named Adrian had said it was her unit was not called about this person even though she no one listed by that name on contract. I was the only one who had the keys and was told at time of rental if keys lost would have to pay a locksmith to open. Not once when I went to office to ask about additional padlock placed on unit was I ask to see my ID. Filing police report and complaint with Better Business. Will be speaking to attorney. Very angry and sad as the items were antiques from my late parents home.
Mona C | Overall ExperienceGreat storage facilities… great staff too
jennifer e | Overall ExperienceSierra was so friendly and wonderful. I have been in a few times and she always had a smile on your face. She helped us change trucks when we realized the one we rented was too big.
Cortney A | Overall ExperienceThere was a mix up when I returned the rental truck. They said I had put over 200 miles on the pickup truck that I rented when in fact I had only put 12 miles on it. Josh was very kind & said he believed me, but the truck showed the mileage at more than 200 miles since I had rented it earlier that day. I was frantic & got very upset & was almost in tears. I was told they would have a mechanic (?) run diagnostics(?) on it the next morning where they could tell exactly how many miles I drove it. I called the next morning, after worrying all night, & Josh wasn’t there, but Tracy (?) said it showed on my receipt that I was charged for only 12 miles. I asked her what caused the mix up & she said she didn’t know. I was very relieved the truth came out & I wasn’t charged 100’s of dollars for their mistake, but I still would like to know what happened. The whole ordeal really upset me & I worried about it all night, however I felt like Josh & the other guy at least believed me & they handled it very professionally & were very kind.
Shari M | First ImpressionsExcelente services and thank you
Sandra L | Overall ExperienceThe move in process was quick and easy with no hassle when i called the facility for questions i was answered promptly and professionally i would definitely recommend to anyone
Christian F | Online Move InWas not given any instructions on entering or leaving the building. I’m sure I set the alarm off every time I was there. Even after asking for instructions, they were not clear.
David B | Overall ExperienceCost is crazy high
jessica T | Overall ExperienceOverpriced
Daniel M | Overall Experiencestaff was kind and quickly fixed any issues
Ashley K | Online Move InThe staff literally does and says whatever they want. They are very discriminatory. Customer service was horrible.
asrai b | First ImpressionsThey were great and accommodating. Always worked with us. Very safe and secure storage as well.
Jared C | Overall ExperienceThis has to be the cleanest facility I've ever been to. Plus the security measures and all the amenities offered is just top notch! Highly impressed!
Scott D | Online Move InAmazing staff!!!!!!
DAVID M | Overall ExperienceReally frustrating when you call someplace and you talk to a person who answers the phone and they don’t live here and have no idea what you’re talking about.
Kim N | First ImpressionsWater damage in my boxes it messed up a beautiful clock of my and got it water damage and a few pieces of my clothing were wet soaked and wet
Devonna H | Overall ExperienceAmazing staff.I have met many of the employees & I love how they are working together as a team & provide world class service here in Springfield Missouri💚I met some other people as i was at my storage often & it has become a safe spot after my home & valuables were vandalized so thank you for having a spot for me & my treasures.I used to recommend another place however U haul for the best customer experience & they take pride like an actual owner not like other locally owned storage facilities
Rebecca R | Overall ExperienceIt was nicr
DAVID M | First ImpressionsJust very expensive.
Tara R | Overall ExperienceVery poor service ,they do not knw what their doing
TERESA P | First ImpressionsClean and secure. Staff was helpful
Pamela H | Overall ExperienceStorage was excellent! Truck rental at this location is great, but policies with corporate needs work.
Brian S | Overall ExperienceFive employees were working but my check in process took 15 minutes because of inexperienced staff. Not one offered to help me find my storage unit. I had to return to the office 3 times for help caused by the staff’s negligence. Everyone was nice, but a little lazy.
Linda A | First ImpressionsSuggestion: pls, allow to have your Uhau app with a confirmation by a email, because not all people have a mobil with txt , I could not receive a code to activate my account due to lack of a mobil with txt. People use email for security reasons as well. Also, the employees are nice and friendly staff but wit lack of training due to bad management. The managers are lack of good presence / no manners and they don’t training their staff. Besides that , the storage units are very good. Thanks, T.
Arturo T | Overall ExperienceI have used U-Haul for years because I have always been treated with the utmost courtesy and professionalism. I found it to be the same in the Springfield Missouri store. Polite, friendly and helpful. And they know their business. Thank you. Again.
jaren m | Overall ExperienceJonathon was EXTREMELY HELPFUL I never expected a store to be so busy on a Sunday morning. On a 100 degree + day and an awful truck rental experience he checked in on me and even offered water. And at the end of the day when my brains and body were exhausted he still had the patience to answer my questions.
Angelanne C | First ImpressionsTammy was amazing. I will recommend this U-haul to everyone
Leroy G | First Impressionsneed more help,staff is super busy and need support..trish or tish amazing jonathan amazing..need to have a liaison to help facilitate a better business..i realize short staff but there is penman who can get workers
Rebecca R | First ImpressionsLove the security and cleanliness of the building. The staff always went out of the way to be helpful.
SANDRA T | Overall ExperienceLove the drive-in bay to unload/load. Really appreciated the available carts to assist with moving items into the storage unit. The location is very clean and well maintained.
Kenneth G | Online Move InPlease, please…..I cannot login in my account in your App because your system is asking me about a security code to be send it to TEXT to my mobil phone, well, i do not have text service! Please send my security code to my EMAIL***** Focus in text messages only is a problem, people use EMAIL AS WELL FOR SECURITY …THANK YOU. EMAIL: [redacted]
Arturo T | First ImpressionsStop sending me a million messages
Justin L | Online Move InSo many things happened and I had so many issues I won’t get into it unless you want me to but it was a terrible experience and I would NEVER tell a friend to use it
Wila Y | Overall ExperienceThe first storage unit I was placed in had a leak. It ruined irreplaceable items as well as furniture and other various things. The manager at the time was not kind or helpful. In fact he hung up on me. For this reason, I would never use U-Haul again.
Elizabeth C | Overall ExperienceOnly problem is your advertising dimensions. 5' = 3"???? If you advertise 5' we expect 5' not 3'. I'm surprised you haven't been sued for false advertising. But it is good for my needs.
Theodore J | First ImpressionsTwice my reservation got messed up. And I had to deal with multiple people and nobody knew how to do their job. They all had to get someone else to “help”. Finally I was told I had a unit ready and that I would receive a call when it was done being cleaned. 3 days went by, and I never received a call. I called the store and they said I didn’t have a reservation anymore because I never came back in to sign the contract. I stated that I was never told to come back in at any point, I was told I would receive a call when it was finished being cleaned and ready for me to move in. The lady on the phone sounded very irritated, and decided to hold it for me once again for a later date. I go in on that day, and they STILL had no reservation with my name. They had to now call the store manager who had me down. Once I finally was able to sign the contract, I was told my unit would have a lock and key. I got inside and there of course was no lock or key. I went back into the store and stood inside for 5-10 minutes waiting on somebody to come inside to help me. I told the person that they did not leave me a lock and key in my unit and she had no idea how to help me, and I once again was sent to somebody else. That person grabbed a new lock and key from the shelf and gave it to me and they both walked off without saying a word. Terrible service.
ASHLEY B | First ImpressionsOrdered a 20x10 and was assigned 2 5x10s. They were able to quickly remedy that to 2 10x10s
Deb M | Online Move InTrisha and everyone else was so very nice and helpful to me and my mother. This is the store I use everytime.
Reginald L | First ImpressionsThe GM and the staff did not return any of the calls/messages I left. This was a very frustrating experience.
Clifford L | Overall ExperienceMy only suggestion is better instruction on entering the facility for new users. There was alarms and no employee response every time I visited my unit.
Jay M | Overall ExperienceVery convenient and easy from start to finish. I literally just rented my unit right off the website.
Chania B | Online Move InThe young man in the Campbell store is very knowledgeable, friendly, and professional. Solved my problems in a few minutes.
jaren m | First ImpressionsI had called a few days before starting the move due to waiting on the storage to be cleaned and was told that it was cleaned and ready for move in. When we arrived the storage had not been clean and there was no clock. We asked for a clock and was told that they were currently out. The member had nothing nice to say and did not help in anyway or suggest that she would have it cleaned.
Kasci P | First ImpressionsI thought everybody at this location did a good job thank you
Steven B | Overall Experiencehad automatic debit withdrawal and kept charging me a late charge
Ronald I | Overall ExperienceThe gentleman who helped me was very courteous and friendly. He quickly took care of what needed to be done.
Shannon W | Overall ExperienceEveryone here was AMAZING!!
BRYAN O | First ImpressionsVery well kept and easy to use.
Abigail L | Overall ExperienceNo information was offered when I rented. It seemed like I was a inconvenience to them.
TERESA M | First ImpressionsThe staff at the location we rented the truck and the units were SO friendly. They made the situation we were in after selling my moms home and haven’t been able to find another house to move to, they just made everything simple and smooth. All the staff I came in contact with either phone, in person or even the young lady sweeping the halls by the units, were so friendly and pleasant. I will always refer or recommend this facility. I hope all Uhauls are like this one!
Loriann J | First ImpressionsSo far so good...everything is exceptional. Much more then I expected and have ever gotten in a storage rental situation
Cameron W | First ImpressionsTricia Reynolds made an extra effort to ensure that all our paperwork and related computer account information was handled quickly, correctly and accurately. Thank you...and good job Tricia.
Irving F | First ImpressionsI have had nothing but trouble since day 1. Didn’t have the lock I was supposed to get. Instructions were out of date…etc. I’m most alarmed because Zachary Pilkington the GM promised me something on the phone that he didn’t deliver on, and now he refuses to answer the phone or reply to my communication attempts, leaving me no choice but to leave a bad review. A GM shouldn’t ghost a customer.
Clifford L | Online Move InJackson at the front desk was a great employee.. I spoke with him on the phone he was ver professional and well spoken ..
Michael S | First ImpressionsThe only problem was a smaller unit wasn’t available to downsize but that really isn’t fixable
SHANE N | Overall ExperienceFor the size unit I had I believe the cost was a bit to expensive, other than that the facility was in good shape and or repaired in a timely manner. The staff was always helpful and knowledgeable about everything I had questions about.
mike s | Overall ExperienceI had a storage unit and needed to upgrade to a larger one. This was such easy process thanks to Jackson, the individual who assisted me. Both of my move in experiences have been positive. I would definitely recommend U-Haul to others for their storage needs.
Jennifer W | First ImpressionsVery clean and professional/polite people working here - thank you.
Linda W | First ImpressionsEverything was good. The only thing that was upsetting was I had an indoor climate controlled unit and there must have been a leak because, one of my mattresses and parts of my desk got wet. Not sure if the desk can be put back together.
Heather H | Overall ExperienceVery helpful employees and clean facilities
RENNE M | First ImpressionsThey are always willing to help
Kim F | Overall ExperienceThe online portal is a little bit confusing. It currently says I don’t have any rentals, but I do. Maybe it just takes some time for it to show up on there? Anyway, that’s the only problem I’m having.
William W | First ImpressionsThe entire process was very easy and staff member was friendly and answered all of our questions.
Sara H | Overall Experiencei like the idea of climate control makes me feel better about my belongings. its a piece of mind to not worry about theft.
Marie a | First ImpressionsEveryone there was extremely friendly and helpful. The place was also very clean and well taken care of.
Lisha D | First ImpressionsEveryone was extremely nice and helpful. Would definitely recommend you to friends and family.
JACKIE B | First ImpressionsThe staff was super friendly and very professional. They happily answered questions, checked for understanding while explaining the process and all with a pleasant tone and a smile. Great group of young men.
DEBBIE C | Overall ExperienceThe BEST experience I have ever had !!!!!!
brook g | First ImpressionsThese people went above and beyond for a single terminally ill mom of 3. Very affordable. They made one of the scariest times in my life as a mom Very easy and smooth and relieved so much stress. I am thankful for tikers appliances and south Campbell uhaul. Thank you so much guys I appreciate you
Katherine B | First ImpressionsWhile there was a lock supposed to be provided, and it was after I had to go back and forth again because it wasn't in the unit as stated. The lock did not fit, so again I had to walk back and was told it does fit so now I am a liar or an idiot and had to go get my own lock after all. The employee refused to supply a lock that would actually fit. The price for a month is overpriced for something that has no lights inside and no insulation against the cold and heavy rain. The security alarm is pointless because it gets no attention and the customer gets no email or text or a photo when someone accesses the unit. I absolutely will not recommend and shall, in fact, vehemently argue to anyone that it is not something worth the price or the effort.
Steven B | Overall ExperienceMiles and Kayla are the best, with Zack of course! The Springfield branch has got it going on, they listened to my issues and made a plan plan to get me on track. This crew has it going on, they deserve way more that a post! South Campbell is the best!!!
Dan S | First ImpressionsThank you for all the help
Carlee R | Overall ExperienceThe guys who work there were very helpful and friendly. Great customer service!
Michael H | Online Move InOne of the guys working was super helpful, he helped me get switched over to a bigger unit and showed me how to check in and out.
elissa a | First ImpressionsLove my storage setup!
Joel R | First ImpressionsThe young man who helped me was very nice and helpful and actually walked up to the unit with me to answer my questions
Shelby L | First ImpressionsEverything was a smooth transition even when we made changes. Thank you!
David B | Online Move InZach was very helpful and very professional.
jimmie s | First ImpressionsI was impressed in every way. From the local business staff who were friendly and helpful to the online processes, my experience with renting a UHaul van and indoor climate-controlled storage unit was just what I needed and more than I had imagined. It was great to go from almost 100 degree temps into an AC access from vehicle to storage space. Luxury! I knew my electronics were safe in the controlled environment since computers can react to moisture and extreme temps. I am recommending UHAUL whenever moving comes into conversations and will use your services again in the future. Thank you for keeping this great company thriving.
Barbara C | Overall ExperienceGreat experience
JEFFREY h | Overall ExperienceActually it would depend, when I spoke with Megan about the storage she stated I would be able to get what I needed however, when getting to the actual site, availability was very limited, the first unit given to me was double locked, very unorganized! There needs to be better communication between phone customer service and the stores and what the stores are showing available!! Very stressful after 3 hour move!!
stephanie v | First ImpressionsGreat service and very helpful.
Jessica W | First ImpressionsVery professional and very courteous operation I would recommend it and you have a user for life
Ronnie C | Online Move InThe day time staff are not friendly at all. They are very rude, and your lucky if u can even find anyone working .
Amber S | Overall ExperienceVery pleased with the up-to-date accommodations as a temporary home for my valued possessions. Everything is state of the art, the ease with security and the climate controlled environment is essential for the protection of my electronics. Excellent choice for the value.
Barbara C | First ImpressionsI will never use u haul aging
Arron B | First ImpressionsStaff went up and above the normal to make our experience great! We will be using you again soon!
Kerry S | First ImpressionsTwice have rented U-Haul. I order in advance have drivers license confirmed then issued a reservation # you think all is well. Then BAM both times at 2 different locations " no trucks not here!!! " Don't know anything!!! Ok let me see if I can find you another truck?? REALLY??? Then I drive ACROSS TOWN and hope to GOD 🙏 it's there. 1st time I had to go to 3 locations. This is a city not some a tiny small town. U-HAUL GET IT TOGETHER!!!!!!!!!!!!!!!!!!!
Ashley Y | First ImpressionsThe store facility is nice with good security. It was clean and presentable. However, the way protocol was ran at this store needs more work. When it comes to charges, it is a must to be as accurate as possible. I had to talk to UHAUL company reps to correct incorrect charges and refunds caused by the GM of this store. Everything got squared away, but it was a hassle. For my service on 9/1, that one went a lot smoother. It was definitely a smoother process than when I arrived initially. Although I would not use this location again, I will have to note that I was thankful to have received a climate controlled storage after my initial one was given away to someone else. Im just glad the entire process is over.
Taylor H | Overall ExperiencePersonnel is very diligent, friendly and customer oriented. Keep the good work!
Gloryvee M | Overall ExperienceI loved our experience with U-Haul on Campbell in Springfield, MO. The guys were all very helpful, courteous, and great to work with. The facility was great - convenient (about a 5 minute drive to my daughter's new apartment), clean, free of critters, nice temp, well lit, and beyond spacious. I felt very safe leaving our daughter's belongings there. The rental fee was extremely reasonable and I liked all the selections of unit sizes. We will definitely use U-Haul every summer of her college years! So much better than "haul"ing all her stuff back and forth to Texas!
Robin K | Overall ExperienceI online reserved a storage until a week before it would be needed. I reserved a 5' x 10' x 8' . When I went to the location I was told that until was no a viable and I would have to have one on the second floor. The representative helping me was told to go over and check to see if there was a lock on the room, but did not want to and said there was probably no lock on it and checked me out. Then next day when I go to put things in my room there was a lock on the door. I went across the street and was told I’d probably have to get a new locker and they did not have any in the size I requested so I would have to go to the next size up for more money if I wanted too. I was told I would be getting a month free for my troubles, seeing how that was the promotion I was given for getting a locker and a truck this is all just lip service. I then go to get into my locker and the key pad does not accept my key card. I then hav to go back across the street and get this corrected. This was by far the worst experience in customer service and knowledge I have ever felt with. I would never reckoned this place to anyone.
Wendy W | First ImpressionsThis facility is very clean, Professional, and very well maintained.
Pamela G | First ImpressionsEverything was fine with this location until I received an incorrect invoice. I was charged a wrong drop off location fee, a extra two day fee, and a coverage fee. All of these were incorrect. This was done by an associate there by the name of Zach. I dropped off my rental with the auto transport two days before due date at the correct location with more gas in the tank than when I received it. On top of this, I have to wait forever and a day to speak to a rep to resolve the charge for additional mileage. I was told at the time of reservation that it would only cost $0.40/additional mile. However, I have actually been charged $1.00/additional mile. Pretty exasperating experience. Thankfully, I was able to speak to Zach and he waived each fee except for the mileage fee. Now, I have to hope and pray that I speak to someone soon at UHAUL to get the mileage fee corrected. I may never use UHAUL again after this experience.
Taylor H | First ImpressionsStaff in Las Vegas was excellent, the kids in Springfield, MO not so much. I don’t think they understand friendly, helpful customer service. Your reservation methods need much improvement. I moved 1400 miles with a reservation. When I arrived I was told nothing was available and that reservations only mean that it is reserved when it becomes available. I am paying daily for a 6x12 trailer and moving from Nevada, I need something more than this nonsense to coordinate my move! Not good service!
Stephen D | First ImpressionsAll of the staff members I interacted with were so kind and the facility was great and well priced.
brianna r | Overall ExperienceExcellent service
Christopher C | First ImpressionsI reserved a truck and a storage unit for a 2 bedroom duplex. When we hot there we had the truck. But the storage unit was the size of a closet!! I wanted to cry, because my money is so tight. Now we are loaded up and don't have anyplace to put my things. Luckily and by the Grace of God. You guys on s. Campbell came through for me. I pray God blesses you all for your entire life time. You are truly appreciated!!
Norma W | First ImpressionsUsually I give glowing recommendations when I do a survey. So this is a first… Let me first say that the staff I interacted with personally, face to face, were all amazing. Very helpful. Beyond them however, ugh. No one communicated with anyone else. I had cleaned out and terminated my lease for a locker but I was harassed for months about it. And no matter how many different people I spoke with over the phone, how many emails I send and replied to it didn’t stop. My attorney even got involved. It wasn’t until I had to look up their number to respond to yet another harassing message they left me, that I found all the bad reviews about them for exactly what they were doing to me. So here is my bad review as well. I hope that they can pull their heads out of their bottoms and fix their INTERNAL issues before it adversely effects someone else.
LeAnn E | Overall ExperienceZach was amazing. From helping me with storage to getting the truck. Super helpful and nice.
Tiffiany G | First ImpressionsAll of the staff was very friendly. We had two that the we had schedule storage and they were not available. 1) Rented to someone after it was promised to us 2) after a contract was written we went to fill the storage on my husbands day off, on a Sunday, when no one could help us and the storage unit ad a lock on it from someone else.
Kim F | First ImpressionsAppreciated professional and courteous staff.
Glen M | First ImpressionsGuy at front desk was super helpful!!
WHITNEY M | Online Move InI got online to deserve a storage unit. I got a confirmation email indicating the one I wanted would be ready. The next day I went to the U-Haul dealer, and Matthew, who was quite professional throughout this whole situation, indicated that instead of the 10x10 I ordered all they had was 25x5s. Today I went back to get a refund as this would not do. I again talked to Matthew, who was again very professional, and then to his boss Zachary. Zachary said the computer was made to indicate that the unit I wanted was available even if it was not. This is a classic bait and switch, which is highly illegal, and I am considering taking action with the state's attorneys general regarding this matter. Zachary, the general manager, did indicate that even though I 'moved in' last night, which I did not, I would in fact be getting a refund.
MICHEAL Z | First ImpressionsI need to get in touch with someone there regarding things of mine that were left in one of your trucks if you could please give me a call at [redacted] or my fiance at [redacted]. Ive tried calling over and over with no answer, been placed on hold for over an hour twice (one time 2 minute before closing time and the second time I was disconnected) but i can't ever reach you. Some of the items in the truck include debit cards that someone tried to run yesterday and other items are all I have left of my child that passed away. I look forward to hearing from you. Thank you,
CORTNI M | Overall ExperienceThank you for all the grace you extended for towards family, I know of no other business who would have done this. It's their own fault they chose not to take advantage of it. I wish you the best year of business ever.
George P | Overall ExperienceNot happy about the elevator not working because the main stuff I wanted to store has to wait and I have to put it somewhere else. I choose this location because I know it's would be in a safe place other than that all the storage and prices are good.
Angela B | First ImpressionsThere are a lot of young and immature boys working at this facility who first booked us a unit that was filled with uhaul cleaning supply and then dragged their feet in everything they did, not to mention because they dragged their feet my fiance had to pack our storage unit by himself because I had to pick up our children and they moved our belongings off the cart without our permission!
Taran H | First ImpressionsAwesome teachers and helpers to make using our unit the best experience. It was beyond ease and the facility was top notch!
Nancy C | Overall ExperienceThe check-in process was very efficient, the staff was friendly, and the facility was clean and well maintained.
Jason B | First ImpressionsGreat facility. Easy to find and access. Wonderful staff.
Jami B | Overall ExperienceThe storage unit had 3 “ of water up on the door so if we could have opened it it would have flooded the unit, but we were not able to get into it because the latch was broken.
cynthia w | Overall ExperienceN/A
JENNIFER M | Online Move InThe entire crew at this location makes me want to go buy a bunch of stuff just so I can store it there. They are friendly, knowledgeable, and always make you feel like they are glad to help you.
Jon B | Overall ExperienceEverything was great will definitely consider U-Haul storage again if we need it
Kimberly B | Overall ExperienceThank you
charles g | First ImpressionsI have to rate the experience very low based on my interactions with the store manager. I am a business owner and the way he handled himself while we were trying to resolve an issue makes him a liability to your business. We will be looking into filing a suit against this location.
Tania R | Overall ExperienceJoshua and his crew go out of their way to make every part of the move in as easy and convenient as possible. We could not be more pleased with our experience with them and will definitely recommend this facility to anyone.
jon b | First ImpressionsZachary was friendly and attentive helping us get checked in and to modify our reservations on short notice. Kenneth was beyond helpful and above expectations in making sure we had anything and everything we needed to unload our uboxes into our storage unit. It didn't seem to matter what we asked or the answer was yes and the response was immediate.
Jon B | First ImpressionsBest experience i have ever had with uhaul
Demarcus D | Overall ExperienceThe staff on both ends were extremely friendly and helpful. The storage unit was clean and easy to access. One recommendation if possible if someone could close out the account on line and not have to go in unless there is an issue.
Aaron M | Overall ExperienceI was glad I was able to get my unit a day early. Staff was kind and helpful. Would use again in the future.
Trevor W | First ImpressionsKenneth went above and beyond to help us, he is highly skilled in customer service and is joyful while he helps you! Very much appreciated.
Chiquita B | First ImpressionsFirst month rent free was a surprise, and very affordable when you need a place for a short time. We stayed 2 mos. while waiting for escrow to close. Thanks
KRISTI B | Overall ExperienceKenneth was a big help I thank God for him he saved my day. He is awesome he rocks
MELANIE S | Overall ExperienceI called in advance for a bottom floor storage unit for a one bedroom house and when I got there I got a second floor unit the size of a closet that was the first time I had problems with U-Haul but they fix it it was a mess because they have no elevator to get to the second floor only stairs and I’m a 53-year-old lady. I had to bring half of my stuff back to my friends house until they fix the issue because I didn’t have enough room in my storage. But other than that U-Haul‘s great
MELANIE S | First ImpressionsThere ended up being some sort of mix up with the online reservation system, but the girl at the front counter was very helpful. She went above and beyond to get us a unit close to the door, even when someone else was helping us! She remembered us from the phone, and popped over to make sure we were getting the best of the best. I appreciate her very much, I didn't catch her name, but I know when she told it to the people she was helping next to us, it was a cool and unique name!
Maizie D | First ImpressionsJosh Perkins is knowledgeable and customer oriented. His coworkers are equally so. Very impressed. And pricing is on point.
gordon k | First ImpressionsLove the all weather bays!
Ken C | First ImpressionsTrevor saved me. He didn't have to, but he truly came to my rescue. He deserves a raise.
Rebecca D | Overall ExperienceEverything was above excellence except for one thing but it’s important. We are old. We were not warned that this was an upstairs unit with no elevator. If we had not hired mover help we would have killed ourselves. Very unacceptable that we were not informed in at least 2 ways and at 2 different hiring stages that this unit was up a steep flight of stairs.
Katherine C | Overall ExperienceDerrick was the person who spoke with me on the phone and set me up with a storage unit. He did a great job explaining what the options are. When I went in to the store Derrick was the one who continued to help me with the process. He showed me two options and from that I was able to make a good decision. He then took me over to the location and made sure I knew how to do everything. Great service.
Aaron M | First ImpressionsGreat customer service. Our military family is happy!
Brazil R | First ImpressionsI rented my storage several months ago and have had nothing but a WONDERFUL EXPERIENCE!!! From the friendly late reminders to excellent customer service. Zack and Trevor were the two I dealt with in person and they were too notch professionals . I will definitely recommend this location to all my friends and family God Bless
Annie G | Overall ExperienceThe manager at this this facility, Joshua Perkins, was always very helpful, courteous, and friendly. Because of him, and the facility itself, I would rent here again and recommend it to others.
Trish R | Overall ExperienceI'm not a new customer, I have been a customer for over 2 years. I have been enrolled on autopay for that period and not had any problems. I recently changed cards and that is where the problems started. I called and spoke with an employee who updated my card info over the phone. I thought all was good at that point. Weeks later, I got a call from a lady saying my bill hadn't been paid? So I went to the center and physically updated the card with an employee. 3 days later, I get an email saying my bill hasn't been paid and I am getting a $20 late fee. I responded to the email, and didn't hear back until the young lady called me back and we updated the card again. It would appear that it took me 3 tries to do task as simple as updating the payment method. My time was wasted as well as the time of multiple employees there.
Kinsey R | First ImpressionsManager and staff were friendly and helpful!
Stacey D | First ImpressionsGreat staff and facility!
Doug B | Overall ExperienceThe service was great! But it was pricey. I also had 3 payment issues that were thankfully all well-resolved. The customer service was great!! But the issues were a bit of an annoyance.
Kayla R | Overall ExperienceThey’ll be upset about this score, when in reality and based upon certain events that took place that day, a more appropriate rating would have been POOR. We are a military family. My husband walked in and asked to be serviced, but the young lady flat out said “no”. Then they asked if he had a reservation and because we did, they “made an exception”. The entry card was intrigue and no one explained it. Everyone was in such a hurry to leave that by 5 minutes after closing, they were all gone and we were asking other customers for help. I’m okay with them being upset. The truth is the truth. But the guy serving us both as kind. Very.
Derrick R | First ImpressionsVery clean facility. Easy access.
Suzie M | Overall ExperienceSo cleaning. Professional. Rebates were good. Wow be using again
Jennifer M | Overall ExperienceThank you
Terry W | Overall ExperienceI Had 1452 & 99% Of The Time The Alarm Would Go Off Even When I Swiped My Card. Every Single Time..
Khadyjaa A | Overall ExperienceThe most important thing to me was security. I felt safe going and taking care of things on my own and never had any doubt that my belongings would be safe in the unit. 10/10 would recommend!
Heidi C | Overall ExperienceGreat staff and check in service. Very clean facility.
Doug B | First ImpressionsOur storage unit was located inside give old office building and we didn’t have access to the area in the beginning. Then they finally got the key pads set up where I could gain access. The owner informed me they are supposed to open the double doors during business hours prior to the key pads being set up. I had to call twice for someone to come open the doors for me to gain access
Donna P | Overall Experiencegreat
Donte K | First ImpressionsThe alarm went off every time I opened the door. Didn’t matter that I signed in snd out every time!
Larry F | Overall ExperienceAfter being advised by the staff that the unit I was looking at would accommodate a 1200 sq ft apt I secure the unit, upon seeing the unit and finding it was no more than a broom closet that was 10’ tall. When I went back to the representative for assistance he called the store manager who refused to assist, snapped at me to get off the property that he can refuse service and told me if I did not leave he would call the police for trespassing, when I requested a refund I was told to call corporate that he wasn’t refunding me until they made him do so. Upon contacting corporate I was issued refund and never returned but have received emails and a phone call telling me my storage payment is due. This location does not treat people well nor do they apparently manage their units appropriately as they did not document that the unit I secured was not used and the contract voided.
PATRICIA K | Overall ExperienceWe were walked to our storage unit and shown how to use the access card and the exact unit. They're was even a free promotion for a storage lock and a month free rent.
Trystan H | First ImpressionsEveryone was great and very helpful in getting us situated after a very long move.
KENT B | First ImpressionsOver the last two or three years I've been a customer at Uhaul I've realized some of the workers are just angry bitter people. I won't get into detail because it would take to long but I will do my best to find other rental company's and storage needs in the future. Unfortunately there's not many others out there, which is a shame.
Paul N | Overall ExperienceWas not aware it was upstairs storage. STEEP stairs! We are 60 year old people and should have had an option.
Katherine C | First ImpressionsThe manager Joshua Perkins is something else, he is abrasive, impolite, hostile, threatening. He threatened to call the police because I asked why they wouldn’t honor a valid reservation on an appropriate sized storage unit. He refused to refund an inappropriately sized storage unit without the hassles of going through corporate.
PATRICIA K | First ImpressionsNeed to have 24hr access for the climate control so if something happens in middle of night and someone needs something they can get it from there storage.
Michael C | First ImpressionsEveryone in the store was great. Before I got there I received a call telling me I couldn’t get the unit I ordered, I was not offered the $50 for a change in reservation like advertised. I was offered to have the difference per month covered but the guys in the store couldn’t guarantee it: Super frustrating.
Rinnie R | First ImpressionsThe staff were wonderful. I had a hard time figuring out how much space I needed. They were patient and helpful. They worked hard to find me adequate space, which turned out to be two rooms.. Then they worked made sure the rooms were in close proximity, making it easier for me, and those helping me move my belongings.
Jerri A | Overall ExperienceI had a very smooth and efficient experience. The staff who helped me wer extremely professional and courteous.
Jason J | First ImpressionsAlways Nice, & Smooth Experience... Just Like 4 Years Ago!! & Accommodating, Cause They Were Outta My Other Unit..! THANKS
Khadyjaa A | First ImpressionsManager Josh Perkins was very helpful and considerate of our needs during our three-month rental period.
STEPHEN W | Overall ExperienceKeisha was very helpful.
Kimberley F | First ImpressionsThey were rude, unhelpful! To busy to help us But going out of their way to help HIGHER UP People.If we were rich or well to do.We would have been treated better.I was stressed out and got a very bad migraine from it allNot going to use it ever again after this
Kathy N | First ImpressionsEveryone was very helpful in answering questions and helping me when needed. the facility and staff were great!
Laura M | Overall ExperienceWas a great experience, other then the fact my wife and I fealt we were being stalked and watched like we where going to steal something. While moving in two girls in uhaul uniforms where constantly around us. Every time we turned around they where there. I mentioned this to rep who did the turn in on my truck. I was told they where the cleaning staff. He explained what thier jobs are. Honestly, my wife and I didn’t appreciate the feeling we where getting. We suffered a loss at our last storage unit. Someone broke in and cleaned it out. It all started by my wife being watched by a couple of people while she was unloading our truck. So we are a bit touchy and suspicious. Just didn’t like turning around and seeing this two employees all the time.
SCOTT K | First Impressionsamazing service, totally impressed with how far storage has come. Super boujee
Jennifer M | First ImpressionsWe started out rocky, as our unit was smaller than what we were told, but we were given extra units that helped immensely!! We were then given an extra month's rental to help. Thank you, staff!!! We really appreciated your kindness!!! Coming from Iowa to Missouri with 27 years worth of accumulated stuff took a while to get to our new home!! Thank you, thank you, thank you!!!! Awesome!!!!!
Rebecca T | Overall ExperienceGood but a little expensive. It was very secure and clean. The staff was great and very helpful! Would recommend!
Kayla R | First ImpressionsI went with the medium size indoor storage unit. It was the biggest size but after I filled it I didn’t have room for some stuff so I just gave that stuff away since I couldn’t keep it. I really wish there had been bigger sizes for the indoor climate control units without having to get multiple units…
Jamie E | Online Move InThe wait times in line waiting at the front counter is unacceptable
JACKIE B | Overall ExperienceThis rating is no reflection on the facility. I drove 500 miles to move someone and was on a very tight time schedule. I was help hostage by Uhaul because of a system wide computer issue that prevented the rental of storage units. I was delayed a day and required to stay over night incurring unexpected expenses. Very displeased with the situation!
Hannah E | First ImpressionsI tried to use two recent rental contract numbers to get a month free and neither would go through online. I am now going to have to call or come in person to try to work that out.
Johnie C | Online Move InHad a van who was working on electronics or something blocking the entrance to storage unit so had to carry our stuff around it! Tried call button but no one answered to.get it moved.
Jessica W | Online Move InThe staff was so friendly and helpful! I worked with several team members and they were all very knowledgeable and polite. I am really happy with the safety measures at the facility and the extended business access.
Todd A | Online Move InThe flow of helping customers that came in, needing much different things, was very fast and efficient. They were really nice guys. Also, the prices of mattress covers, tape, boxes and locks are really Really good and I think if I need those things again then I am going to the Uhaul store instead of Walmart. It's a bonus that you don't know about til you've been in the store.
Kelli M | First ImpressionsI appreciated the assistance and patients I received when dealing with staff. Your team members were always polite and friendly. Everyone of your member who I encountered whether in person or on the phone answered questions and were knowledgeable to explain services. Even when my payment was late, consistent friendly service at all times. Pleasant in the middle of many crisis during this time in my life & the pandemic; U-Haul team members helped to make this transition as easy as possible without added complications. Thanks
Jennifer B | Overall ExperienceIt fuc@#& sucked. I'm not yet you kept sending me emails.
SHEILA D | First ImpressionsI had a tough month and the individuals who helped me we friendly, patient and very helpful to explain things (even multiple times when necessary). It took a lot of stress off of me and I was thankful for their assistance and kindness.
Jennifer B | First ImpressionsI had a good experience until 2 months after I checked out of my unit. Even though I had made sure to let the staff in the office know I had vacated, 2 months later I received many phone calls and my secondary contact received many phone calls saying my rent is late. It still hasn't stopped even though someone I spoke with said they'd update the system.
Melissa V | Overall ExperienceI have not had a good experience with U-haul in the past, but I was extremely pleased with my whole experience with U-haul this time. Thank you for helping make my moving nightmare more tolerable with the utilization of your services.
Michael M | First ImpressionsThe questions here do not cover my concern. I am thankful that I emptied out before this happened, but there are trucks parked up against the units where I was and only enough room for a person to get through. Just days before this I moved large furniture out of there and would not have been able to the day I closed. The other part is U-Haul in general is the slowest truck rental and storage I have ever used, I have used U-Haul a lot in the past few years. While staff are very friendly, you think doing everything online will get you in and out.....nope I’m at a minimum there for at least 40 minutes for any transaction. I tested this theory by renting a U-Haul truck from a local gas station. I was in and out in 5 min. At the actual U-Haul stores and I am have been to in multiple states, anywhere from 40 minutes to almost 3 hours....
Edmond C | Overall ExperienceStaff very friendly and helpful. Fully explained the new construction situation and made everything very clear. Well done!!
Joseph G | First Impressionsfrom a week out with a personal phone call to check on what we would need to all the help as we made our way across the country and unloaded in our new state. This location, Taylor and his staff have been amazing.
Sarah C | First ImpressionsKenneth was a huge help ! Outstanding customer service above and beyond!
Don B | Overall ExperienceThanks and great customer service
Lekota M | First ImpressionsEvery employee I dealt with was friendly & knowledgeable. If you’re in need of storage or uhaul rentals, they are the ones for complete service
Kevin M | Overall ExperienceQuestion 6 above asks if I would recommend storing with U-Haul to a friend. "Yes" and "No" are the only two answers. My answer would technically be "maybe." Staff were cold, disinterested, and less than friendly. Staff was not forthcoming with information and had no interest in selling a lock to me. I had to supply three sets of ID and list three personal contacts before being allowed to rent a space for two months, even though I was paying in advance. The price for the unit was extremely high - $156.00 per month for a space barely the size of a one-car garage is ludicrous. In fact, we emptied this space at U-Haul because we were finally able to obtain a much less expensive storage space elsewhere in town (Covid had many businesses shut down at the time I initially rented). Overall, my experience with U-Haul is average. The space was clean, accessible, available, maintained, lit, odorless and functional. The facility itself evokes no ill-comment from me. Staff and pricing leave something to be desired.
Carol B | Overall ExperienceMuch easier rental process then other storage facilities.
DIANE B | Overall ExperienceThis was a traumatic move, but u haul certainly helped make it more pleasant. Thank you to all at u haul. You guys are awesome .
Candee H | Overall ExperienceGreat experience
Steven G | Overall ExperienceQuick and easy process.
DIANE B | First ImpressionsLots of good people there. Glad I was able to do business wiwith you. Very convenient. I moved almost 2 blocks away from your store. Thanks again for the great help and great people.
Candee H | First ImpressionsThe process was very quick, convenient and affordable.
Cheryl V | First ImpressionsW,hen I rented it I was told it was climate controlled and late spring I found out it was not Every time I went to access my unit I had to get someone to find out who was parked in front of my unit very time consuming and Extreamly aggravating I would never rent another unit there
Gary M | Overall ExperienceJJosh helped to straighten out problem over lost lock and was very friendly and courteous. First time doing business with u haul, and was very pleased with them.
Candee H | Overall ExperienceMove out was 7 days before due date; was never able to get a hold of someone via phone to notify so did move out stuff online. Took ten days instead of 48 hours to finish. Overall experience was terrible and full of stress.
Christie G | Overall ExperienceI had my storage units at U-Haul for almost 4 years and had a great experience. Never had to worry that things were getting damaged or worry about the security of my items. The app made it super easy to manage and the move out process was super simple.
RIANNE H | Overall ExperienceYour staff are courteous and professional. A joy to work with!
Janis A | Overall ExperienceVery friendly Mgr & staff!!!
Anthony T | First Impressions