When I arrived during business hours no one was there to help me… I had to wait 10mins before the employee walked back into the building. She smelled like marijuana. She was very rude and acted like she didn't want to answer many of my questions… I will never use U-Haul service again!!!
Patricia C.Customer Reviews for U-Haul Moving & Storage at South Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff. Highly recommend.
Steven T.Great service as always
jackie M.Excellent service done for me , thanks.
Jose C.Oil and grease the hitches on all the trailers.
Robert B.The Interior Driver Cab could have been cleaner. The Steering wheel was sticky. Your staff was very friendly & attentive. Special thank you to LaVonda. See you next year.
Earl W.Great customer service
Troy C.Staff members who helped us with check in and check out were very friendly and effective.
Ryan B.Keith and staff are the best.
Deborah D.Its ok. One hispanic man doing the hitch was really nice.
Ash G.Sasha & Keith at U Haul on S Blvd in Charlotte, NC, made everything so easy! They are friendly, professional, and have the customer in mind! Made my move very smooth. I had an issue with getting back on time, and I was helped with care! Could not have asked more.
Tom G.Nothing based on my time there. Management team and employees were great and very professional.
FRANK M.Speed up the process I even booked and confirm my reservation online and it's still required too much time in the store
Todd V.Mr Washington and his staff made things easy! Great place to rent. I'll definitely use again!
Ann B.Always good service
jackie M.Truck check engine on truck was running rough but over all the team was awesome
JOHN L.Tener personal biligue
willam Q.The manager, Keith Washington, is always helpful and gets everyone in and out quickly.
John H.Service was friendly, helpful, and efficient. No suggestions at this time.
Scott S.Very nice people, fast and easy to drop off
William R.The young Princess who assisted me was awesome! Very helpful, very knowledgeable, very efficient, I will always recommend this location King Keith always has very professional and helpful people serving his customers in top notch fashion! Thank you this location and the entire team especially the young lady who assisted me!
JAMES R.The U haul smelt like cigerettes and was not left clean. I cleaned the truck and when I returned it, I was charged a cleaning fee. The employees were nice and helpful, but if I brought the truck back cleaner than I found then there should not be an extra cleaning fee applied.
Harrison C.Keep up the excellent service
Latrondrius G.I had a issue with the battery. No lights were left on and the battery didn't start I had to find somebody to give it a jump, other then that it was okay.
Carla S.The truck broke down on my moving day. It set me back and the manager of my U-Haul site is rude
Shane G.Complete fucking disaster and I'm still waiting for the regional manager from UHaul to call me back. I've called 13 times since Wednesday. It's shocking not me how hard a company has to work to have customer service this poor. Everyone tells you they are going to do something and no one does it. I'm gathering all the info, photos, emails and recorded conversations to take to the national news networks. Maybe that will get someone at UHaul's attention. If anyone actually cares about or reads these reviews please call me at (585) 329-9494.
DEREKJ O.My experience with the rental was way beyond expectations. The service that I received and Charlotte at the checkout on South Boulevard was thoughtful, caring, and thorough. The return experience in Brooklyn was equally superb. Your staff was quick, thorough, kind and caring. Thank you so much.
Michael S.Great staff, great installation
Mark B.The girls behind the counter were great !
Sheldon S.Remember to put the utility dolly in the truck so that they don't have to turn around as I did to go back for it, then I was given the wrong size dolly because they didn't the size that I rented.
Donna W.Nothing. Good team there!
Timothy V.I was given a spare key, which had special requirements to cranking the vehicle. I wish they'd explained that to me when I was given the key instead of having to go back in when theres a long line and hunt someone to help me.
Cynthia F.Have always bern a customer at this location. The General Manager is a wonderful manager and is always concern with the service at his store. This is why I do business with this store.
JACQUELINE P.More comfortable chairs for waiting customers.
de K.All was great, from staff service, vehicle, friendly user technology
Hector G.UHaul corporate offered me a deal for towing a free trailer. The trailer turned out to be at a different location, which was not explained to us. If I hadn't accepted, my reservation would have been simple. The location handled it with patience and was very helpful.
Michelle V.Give the girl a raise! The U-Haul associate was very kind and helpful while also multi tasking like I've never seen. With a long line of customers right at opening she handled it like a manager would and it was very impressive. Thanks again!
LAUREN S.Que el camión tenga al menos 1/4 de gas me tomo llegar rápidamente a la gasolinera porque estaba vacÃo el tanque pero de lo demás está excelente el servicio muy amable el personal
Julio P.My pickup and dropoff was super convenient and much quicker than usual.
Austin J.Everything was on point! It took just 1 hr and it was easy. Everything was as advertised and Uhaul has the best price from start to finish. I also found that not too many shops are installing trailer hitches.
robert S.Charged incorrectly. No reply to email that was listed. Don't charge customers for gas that they didn't use:
AVA M.I was told a number of things that turned out to be inaccurate, and in the end had to pay extra for not being given what I was told was the case. From the amount of miles that I told we had, to even the drop off destination not being legit. I felt like, I wasted extra money and time that I did not intend to spend. I was not satisfied.
Shaun B.The best experience with uhual locations, easy check in and out i loved the experience in this place
Axel G.There is a UHaul closer to me but they have a bad attitude, and they are frankly rude every time I go there for anything, even just a box. So I travel a bit further to the South Blvd location where the service is friendly and competent instead. Thank you!!
Julia M.Keith is great!
Sam B.Purchased equipment was not added and was charged for gas mileage even though truck was quarter fueled and I was advised to bring it back at the same level
Andre C.The associate helping me was very knowledgeable and really accommodating! He answered all my questions and it was a really smooth easy process. Everything worked out super great, I was so glad that I was able to rent some equipment for a fair price for the length of time I needed. Really excellent experience with U-Haul!
KAYLEIGH M.Friendly and fast service - very well done
Patrick G.Rental was not at the location I rented from resulting in delay and extra cost
juniper H.Staff was friendly and accommodating. No air in indoor facility, water damage in outdoor unit, semi truck blocking way and not moving which was frustrating because we had movers we were paying by the hour.
Bryanna M. | First ImpressionsI'm very gratefull for all the help we received from Mr. Washington, and all the U-Haul staff at South Boulevard. Mr. Washington was always nice, gentle, and very helpfull. Thank you so much, you all. 100% recommended.
Yaneidi G. | Overall ExperienceClosed storage … no compensation …. Reserved at another facility weeks ahead of time and when the day came to move in they claimed they didn’t have space was forced to find storage elsewhere …. Had to rent a truck to move things from storage that closed and had t pay full price even after driving around looking for where to store my belongings since my reservation wasn’t honored … I don’t see myself using Uhaul again
William T. | Overall ExperienceThey gave me a raggedy truck…. One of the people on the phone was rude a didn’t know how to communicate. It was kind of hard to get my stuff because a lot of people was trying to move out since we were forced to move due to the city. The same unit I got from U-Haul I went to public storage and it was $100 cheaper inside a building climate controlled.
Euricka H. | Overall ExperienceI was forced to move out because they were removing the building I was using and didn't offer me any alternatives. I was forced to rent a trailer to remove my contense and the sales person assisted me by slouching back in a chair with an attitude showing no respect for the customer. I will not be back!
Kelly C. | Overall ExperienceThe automatic lighting came on and off in the storage area, meaning we were packing storage in the dark about half the time. Security was just fine.
TAMI W. | Overall ExperienceMR Keith washington is one of the best customer service provider
JOSE R. | Overall ExperienceWe are having to vacate our storage unit because UHaul is shutting it down. Wish we had known earlier than 30 days notice that this was going to happen. We liked the location and it was accessible but that doesn't matter if the unit is no longer available. You can do better than giving someone 30 days to move to another location.
James M. | Overall ExperienceDuring move in staff was very helpful and was very positive
Christopher M. | Overall ExperienceThe manager and his staff was very kind and good
ARLENE B. | Overall ExperienceKeith and his staff were very courteous and professional. They were helpful in my time of need. Thank you so much
Sonya W. | Overall ExperienceThe general manager Keith is a nice guy, professional and very courteous. I am big on customer service and because of my interaction with Keith I will recommend this specific location to my friends and family.
RACHEL A. | Overall ExperienceNo additional comments.
chris h. | First ImpressionsI cannot thank the employees enough for helping me find my things and assist me with the movers who decided to leave my belongings there without informing us ahead of time. Thank you again 💓
MARIE P. | Overall ExperienceKeith Washington is the Manager for good reason . He is professional, helpful and knowledgeable about the rental trial and storage units .. my truck was ready when I arrived .. the entire staff at this location were kind helpful and hardworking they really were busy and all of the employees seemed to work together to get the customers served . Even waiting in line I was cool with it bcs I could see their hustle to get us moving as quickly as possible ..my experience I must say was perfect from start to finish I dislike moving but this uhaul location made a tough job easier . Thank you Keith and your entire Staff!!
Tenéa C. | First ImpressionsExcellent service. Staff was exceptionally polite
Lewis B. | First ImpressionsThey over charged me for a uhaul
Celine M. | First ImpressionsEveryone that worked at this branch was absolutely amazing and very professional. The best customer that I have experienced in a while. Thank you team! Keep up the great work!!
JACQUELINE Y B. | Overall ExperienceThe advertised unit was not available and they charged me the insurance which was promise to be refunded and they never cancelled the rental contract either so my first month was charged as well. This took weeks and weeks to get resolved through 2 National U-Haul numbers. The local store manager never responded to any of my approx 6 emails
Tara W. | Overall ExperienceI had my unit for about 2 years, maybe longer. The store manager, Keith Washington has always shown top notch professionalism. From the first time I entered the store, his interactions with not only his team but the many customers was seamlessly smooth, relaxed and efficient. He should be commended on running a 5 star operation! Additionally, all communications regarding payments, etc. have always been prompt and the online account system is one of the best platforms I’ve navigated as a customer. I’ll be sure to share my review with all the local social media platforms as well as Yelp and the BBB. Well done and all the best to you and your outstanding team! Until next time, it’s been a pleasure. Chris Simmons 410-428-0002
CHRISTOPHER S. | Overall ExperienceMr. Keith was a very nice manager Thank him so much
dorris G. | Overall ExperienceKeith the GM was great at all times.
james c. | Overall ExperienceKeith was a very helpful representative.
ELIZABETH G. | First ImpressionsManager Keith has a keen eye for the operations and organization of this Uhaul facility! 5 ⭐️ !!
Robin l. | Overall ExperienceThe staff do a great job
Sherrie W. | First ImpressionsKeith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn’t do enough to help. Moving is so stressful and they go out of their way to make it easier. Thank you so much.
Carol H. | Overall ExperienceThe whole staff was great, polite, and professional. Everyone deserves a raise.
WESLEY P. | Overall ExperienceAlways had to ask to have door open to access
coleen a. | Overall ExperienceThis location seemed to be well run and busy.
James J. | First ImpressionsWorst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month. When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. . I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life! To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!
KIMBERLY M. | Overall ExperienceI was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE
SHIRLEY R. | First ImpressionsEverything was great
Henry F. | First ImpressionsKeith gave me excellent service and was very helpful.
Haywood J. | First ImpressionsThe staff was always very helpful and courteous. Went above and beyond!
Tracy B. | Overall ExperienceGreat customer service
MORRIS J. | First ImpressionsThis is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!
DEBRA C. | Overall ExperienceThe employees at this Uhaul location go above and beyond to make sure customers are taken care of!
Tracy B. | First Impressionsvery friendly and efficient!
Tracy B. | First ImpressionsTaheem was AWESOME!!
APRIL H. | Overall ExperienceVery friendly and easy to work with. Great facility.
Tyler Y. | First ImpressionsManagement staff was helpful snd friendly on ever visit
Victoria R. | Overall ExperienceExcellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.
Nathanael W. | Overall ExperienceI had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)
Melanie M. | ReservationUhaual made my whole move a positive experience.
Richard J. | Overall ExperienceHours is not 24 hours another then that everything was good. Thanks
Sherrie W. | Overall ExperienceVery nice facility
Steve B. | Overall ExperienceExcellent service!
Eric O. | Overall Experience