The storage unit was infested with mice and unfortunately all of my items in the storage unit were contaminated and had to be thrown away. I would not recommend this location as it will ruin all of your items while paying to keep them secure. It is simply not worth it. The staff was very helpful though!
Summar R | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at University Square
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great management, very informative and helpful
Nathaniel C | First ImpressionsYou guys made it super easy for me to come in, get what I ordered, and out the door with no issues and questions from how clear everything was. Thank you so much!!
MARK C | First ImpressionsMy first time renting a unit and the guys at this location made it so easy.
Leanne M | Overall ExperienceVery good
Newton M | Overall ExperienceGood job
Seth B | Overall Experience5 estrellas en atenciónes / servicios y precios
Manuel A | First Impressionsgreat experience!
nhan n | First ImpressionsClean safe place to leave our belongings. We had to move out of town and were not there frequently. Each time we went to move things back it was an easy to access and our things were secure. Thank you
HEATHER S | Overall ExperienceNot clean. The mice had pee and poop all over my stuff. They ate my clothes. They ruined more than 90% of my belingings
Katie M | Overall ExperienceGood representative service and good customer service self me with respect and dignity thanks much
Seth B | First ImpressionsEverything was good
Nilda R | First ImpressionsIt was a pleasure working with antonio and staff . Quick easy transition. Highly recommended
Joseph R | First ImpressionsI wish online availability for furniture dolly and blue quilt blankets were actually in stock and accurate as it said.
EMANUEL O | First ImpressionsDon’t know how much can be done but a lot of my belonging had mice poop and urine on it
Alex P | Overall ExperienceWe have used this facility a few times. It is close and I think the people are nice. However, we live out of state and we can never get anyone one the phone or answer an email. I called several times each time I was on hold for over 60+ minutes and never talked to anyone. My emails were never answered. Its incredibly frustrating to not get through to ANYONE living far away. Because they handle truck rentals too I get the long wait times... but why not answer an email. Unfortunately, because of this last experience we will not return.
CORAL M | Overall ExperienceCheck out went great. Fast, efficient. Thank you! Check in (3 months ago) took way too long. We had reserved the room months ahead of time, but the process once we arrived to store belongings was arduous and time-consuming. Please streamline that part of the experience.
ANN S | Overall ExperienceFacility is great and staff is very pleasant and helpful. Would totally recommend. We stored college stuff for the summer.
Valeria N | Overall ExperienceEveryone was exceptionally cordial, knowledgeable, took enough time explaining everything I needed to know. Received spontaneous, knowledgeable, friendly help on phone, in person, behind the counter and one on one with personal human kind responses. Thank you for making a possibly irritating chore a pleasant as can be experience. Start to finish. Laurie R. 8.12.23
Laurie R | Overall ExperienceGood good place we use it again
Mark R | First ImpressionsThe staff sucked and was mostly unhelpful. I had to double pay almost every time. I had to cancel my storage unit and move out almost right away. The staff failed at communicating with each other and each one said something different almost every time. Very much a waste of time and money. I warn about this location to everyone I know. 0/10
desiree w | Overall ExperienceStaff was friendly very helpful.
Iris A | First ImpressionsI didn’t get his name but the man at the front desk (he was African American, maybe in his late 30s-early 40s with locs) managed both service desks, the pick up/drop off lot and customers ringing the storage intercom by himself during a rush and did so seemlessly and professionally. I was very impressed with his ability to multitask and provide excellent customer service.
Honor M | First ImpressionsIt's a shame that the outside of the building there's so many needles around it that we have to watch where we're walking and really not cool that I saw a rodent running down the hall from my storage unit and inside my storage unit there was a rodent bait box
Linda A | Overall ExperienceThe staff and Managment made my day! I'm about to become homeless I looked everywhere and anywhere for a storage facility in my price range all day! No luck I ended up at uhaul for 1 last try and these amazing people saved my day! And I now know my stuff will be safe secure and it put my mind at ease!
Emerlinda M | First ImpressionsI was charged $50 more than my reservation because they gave me a unit on a different floor and then said they couldn’t change it.
Evelyn G | Overall ExperienceBryan was amazing and hilarious! He made the whole process easy and quick.
Leanne M | First ImpressionsI received the letter yesterday stating that I owed for past due payment and that it was going to auction if I didn't pay it I called asked to speak with the head person there Sandra the person that answer the phone said I can make a $300 payment and my storage unit would be fine I I just had to wait for Sandra to call back and Sandra never called me and now they're saying that I can't purchase my storage unit back or pay what I owe even though it didn't sell at auction which is absolutely ridiculous
matthew g | Overall ExperienceGreat facility
steven k | Overall ExperienceEvery one has been super helpful and kind during this trying time. Thank you U Haul staff!
Jon B | First ImpressionsThank you Franco! So very helpful!!
Carla C | First ImpressionsAll was good..thank you
Diane S | Overall ExperienceYou guys should keep the good Job
steven k | Overall ExperienceSmooth and easy, courteous staff.
Bobby J | Online Move InThis facility charged for a unit that was no longer rented. This is unacceptable. Christina told me she had taken my card out of the system and I would not be subject to autopay. Three days later my card was charged even though I had moved and closed my account.
JENNIFER A | Overall Experiencethe only problem we had was the mice.
Daniel R | Overall ExperienceI did enjoy storing my stuff there until the mice decided to make it unpleasant for me causing me to move my things out.
Charity E | Overall ExperienceThank you
Loida D | Overall ExperienceI didn’t move in
MYRTLE O | First ImpressionsGracias muy bien tratada y facility tnku
Dimarie M | First ImpressionsGreat staffing and help at this location. Everything went very well. Just needs to get the extreme abundance rodent situation under control.
Alice H | Overall ExperienceAll the workers there are great! Ike (manager) is amazing! He’s so great and it’s always fun to chat with him and with Jody. The guy that adds hitches it’s great too! Everyone there is so helpful. I’ve never moved before as an adult, so this whole process has been overwhelming. They gave me great advice, useful tips and I never once felt judge like I had at other places before. I rented all my trucks and most of my supplies. I appreciate them so much! They have made this transition a lot easier. I highly recommend this location! They’re amazing and will help. The storage unit was secure, the lock was sturdy and it was really easy to use. Easy to open and easy to close. It helped a lot. I searched all over to find a unit that had good ratings and wasn’t always being broken into. I like that some of them were temperature controlled or heated. They showed me the different sizes, so I was sure the size I picked would fit everything. Thanks for being patient with me. I’ll be back for another truck soon to finish moving everything. You all are rockstars. Thank you!!!
AprilMarie S | Overall ExperienceStaff was helpful but more staff needed. On several occasions we needed someone to help us and had to wait for the staff to help several customers ahead of us. This wouldn't normally be a problem except that each customer needed 10-15 minutes of staff time. Once we got up to the desk, the staff was very helpful.
Jonathan S | Overall ExperienceThe guy who helped me was awesome.
Rosalyn R | Online Move InGood and very helpfull
Holly D | First ImpressionsGreat and safe place. Staff will go above and beyond with any questions and concerns. Thank you again for providing such an exceptional service.
elaine I | Overall ExperienceNice people. Clean facility and secure. Great central location with plenty of parking.
Jacqueline C | Overall ExperienceI use the Hammond Street U-Haul storage facility here in Worcester Mass I would not recommend this facility there was too much rodent droppings in my unit when I cleaned it out there was a dead mouse they need to do more spraying. From 2/22 to 11/22.
APRIL H | Overall ExperienceUhaul emailed my ex husband after I told them to remove his information from my order (I don't know how his info was even on my order) because I moved to MA from GA to get away from him because he stalks me and now he knows where I am. The person I spoke to apologized and told me to get a protective order
JODIE M | First ImpressionsI will come again
FRANK A | Overall ExperienceI was grateful that I received a call the other day from Franco , checking to make sure that I had emptied my storage unit. It seems that no one had canceled my unit after it was emptied. Once again Franco was on top of it. He saved me from paying for an empty unit.
Donna O | Overall ExperienceThe staff were exceptional. I can't thank them enough for their support during the storage and my ultimate move.
DANNY H | Overall ExperienceGreat experience and ease to use, Upon taking everything out I noticed a lot of mice droppings on my unit around the area where my boxes were, close to the walls on my unit, I realize the staff is not to blame for this but I can't overlook what happened either.
Victor O | Overall ExperienceChristine was excellent! The whole process was smooth and she explained everything. The facility is very well maintained and easy access! Will definitely recommend this facility to a friend!
Johanna O | First ImpressionsHad an issue with storage rental prices. The manager fixed it quickly and efficiently.
JENNIFER A | First ImpressionsTara was excellent! She helped us find the right size storage for our needs. Never pressured us into something we didn't need and was super professional!!
Stacy L | First ImpressionsWe stored some furniture and other smaller household items over the spring/summer prior to another move, and the facility and its staff were great. The place was clean and the staff helpful and professional. Shout out to Mr. Neill who helped us finalize our checkout!
James S | Overall ExperienceOverall, renting storage space was easy and convenient. They put out critter traps in each unit, but I did notice that there was a good bit of rodent poop on the floor on my unit that accumulated over time.
Julia K | Overall Experiencethey never have enough car to make the move and when you go to the office they tell you to look for the car on the other floors when they have to do that because they are the employees
Ismael F | First ImpressionsMuy limpio
andelin g | First ImpressionsClean great service Wonderful hours Very easy access and Multiple access points
HEATHER S | First ImpressionsStaff at Hammond st are friendly and great to work with.
Jeffrey M | Overall ExperienceGreat employees were very helpful
Felix S | Overall ExperienceGreat, clean, easy-to-use storage space with wonderful and helpful staff.
Arthur S | Overall ExperienceWish we had 24 hour access.but overall a good place to store your stuff.
joel m | Overall ExperienceIt would be nice to have access to the sliding doors after 7:00. Because of work hours you can’t always get there earlier.
Donna O | First ImpressionsYa need more carts, that’s the only improvement but I’m sure customers lock them in their units so 🤷♂️ Besides that, your store/service was awesome
SEAN K | Overall ExperienceContinue with the good job and thanks.
Barbara W | Overall ExperienceGuy was a fantastic General Manager to work with!!! Definitely refer my people to his location!!!
Daniel R | First ImpressionsLocation and Employees Are Amazing🙂😊
WILLIAM M | Overall ExperienceTodo fue muy bien me gusto muchísimo Buen servicio, trato y volvería a rentar por Ustedes otra vez les estoy muy agradecida Gracias
Migdalia P | Overall ExperienceThe customer service there is very good every one knows there service and go beyond to help the customer. Thanks guys .
clarissa a | First ImpressionsThe girl that did my reservation with storage went beyond to explain to me and showed me. Great worker she very knowledgeable. Wish I knew her name. Thank you.
clarissa a | First ImpressionsWe were very pleased with the friendly and helpful service we received throughout our use of the facility. We particularly appreciate the excellent customer service by Huy Nyugen, who was always responsive to our questions and concerns. He made us feel truly appreciated as customers. The one problem we had was evidence of the presence of mice in our unit. We understand this problem has to do with the urban setting, and undoubtedly with those unit renters who do not follow the rules of not keeping foodstuffs in the facility. However, Mr. Nyugen was very responsive to our concern and called on staff immediately to clean our unit of mouse droppings. We also appreciate the rodent-control box which was in the unit, which I believe definitely helped. Overall we were very happy with our experience at the facility. Having it available made our lives much easier getting our new home settled. Thank you!
Kathleen K | Overall ExperienceThe employee from u haul John in hammond st worcester mass was really helpful in 7/1/2022 helping me or fixing the problem with my storage unit that I have since 2/26/2021 because they put a lock on my storage saying The other employee Who was working in font desk also that day ( Mr Huy)that I have a balance but it wasn’t true cause i got all my record and also my storage was in the computer as a vacant but it was also false cause I pay the month before and a I got everything inside my storage and also got the record to no balance so they open a new account as a new customer ..thanks John for you good customer service and helping me and founding the problem 0r mistake in the computer..
Rubén T | First ImpressionsPlease can I drop off your van by tomorrow July 2, 2022
AGNES S | First ImpressionsUhaul always my favorite place thank you very much Uhaul company are the best
MARIE P | Overall ExperienceVery friendly helpful respectful and all the staff were very nice and very professional with costumers.
Hector S | First ImpressionsAll around a great experience and the manager will go out of his way to help meet a customers needs.
Ashley G | Overall ExperienceThe staff there was very friendly and attentive. Kind all around. And very informative. Would recommend 10/10
WhitneyA C | First ImpressionsThey are very nice people
JOHN O | First ImpressionsThe staff at uhaul was professional and courteous.
Richard P | First ImpressionsHad to close out my unit due to an infestation of mice. Had to throw away a $200 night stand table because it was completely covered in mice urine and feces. Never again will I use U-Haul for storage or truck. I’d rather store it in a cardboard box outside and take a bus.
Alexis C | Overall ExperienceThe staff are great people and helped me out when the unit I rented still had a lock on it. I had problems reaching the location by phone a couple times when I was having trouble with payment and securing my unit, so I definitely recommend resolving all issues in person. Otherwise, I highly recommend this UHaul to others - clean, well lit facility in a great location with kind and helpful employees!
Jessica S | Overall ExperienceStorage facility itself is excellent.......when you can access it. They've trimmed the hours from 24/7 to 7a-7p most days, which makes loading or unloading after work most days unfeasible. Beyond that, and much more infuriating, is the fact that the self-access door is usually some sort of inaccessible. Either the door itself is locked (even during hours, you have to go find the office people and have them unlock it), or the computer system is broken and therefore the self-access key reader doesn't work, in which case you STILL have to go find the office staff and ask them what's what. Rarely a smooth experience here. Storage is fine, but a bit of a headache.
Blair M | Overall ExperienceHuy was awesome, very courteous and business like. Thank you.
david m | Overall ExperienceThe general manager Huy, Josh and everyone here was nothing but amazing, kind, helpful and I just can’t thanks then enough for being freaking amazing!!! I would recommend them in a heartbeat to anyone. Give you guys a pat on the back because you are killing it !!
Genesis C | Overall ExperienceJosh was great, made it easy to use the storage facility Thanks Josh!!
david m | First ImpressionsThe first storage I had on the 4th floor (not climate controlled) the roof leaked into my storage and I had some mice dropping in the unit. The GM (Jennifer) was super helpful this time- she moved me to the 2nd floor, the general manager charged me the same as the previous unit I had which was great because it was a nicer unit on the 2nd floor and closer to the elevator. She was super helpful and went above and beyond for me. I didn’t go check on my stuff for about two months, when I went to clean it out this past week there was mice dropping every where in the unit causing me to have to throw somethings away which is very frustrating as I moved everything to the second floor in hopes of it being a better unit especially with the climate control. I had mice droppings stuck in the tape of my packed boxes and dropping all around and inside my daughters toys and all over my wooden table, etc. I wouldn’t recommend the storage site to anyone as two different floors I had similar issues and all I got the day I officially moved out was “sorry” and they took the full rent payment from me even though my stuff and my kids stuff were ruined yet again. We lost some belongings from the issue in the first unit and now we lost more of our belongings. I always paid my rent and if it was late I always paid it before it ever went into default status. Clearly there’s a rodent issue in the building that needs to be addressed. And the fact that I was charged for the full month after I brought the issue up to not one but two workers and both times only got a “sorry” .. not once did anyone ask how can we fix it? How can we make this experience better? I tried to be hopefully in keeping the unit and giving uhaul my business, I’m not sure if the GM left and if the building is under new management now but I will say this past visit to the facility was not a great experience at all.
amanda e | Overall Experiencestore staff are rude call me dumb because forgot to take the lock off
Jessenia A | Overall ExperienceThe staff was very helpful and they took good care of me. I will always want to do business with them.
Prince W | Overall ExperienceBien
SAIRO B | First ImpressionsThe guys there were very helpful and very professional thank you
RUBEN C | First ImpressionsExcellent place and OUTSTANDING staff. Always with the willingness of giving you the best service.. Positive Recommendation Create and put some flyers at the entrance of the storage areas, something to encourage uses to No leave trash or unwanted things around. (No everyone has the common sense in picking around after themselves).
Maria S | Overall ExperienceIm fell very satisfied with the service thank you very much.
Alta G | First ImpressionsI truly love it. Really appreciate it!! Very reliable service.
ANTOINE R | Overall ExperienceSimeone should answer the phone when customers need assistance. But other than that everything is fine!
Rosa V | Overall ExperienceNational reservation was not available at designated location. Took long to resolve. Had to pay movers an additional $750. Problem with your moving company also. Never made it to assist with my move after broken commitments. Really awful experience.
AARON J | First ImpressionsAngela is. Very nice and sweet it was pleasure to have her help us thank you
HOWARD S | First ImpressionsVery helpful and pleasant staff
Jennifer R | Overall ExperienceAwesome please best experience
angel S | First ImpressionsLa persona que me atendio fue muy abierta para darme detalle sobre El storege y quede fatifecha con El Lugar ella es UN exelente ejemplo para otro stores como empleada muy amable le doy un 100 El nombre de la empleada Angela Diaz gracias por su attention
DAISY A | First ImpressionsI will recommend to anyone.
ANTOINE R | First ImpressionsI was very impressed with the facility and staff. O recommend this place to a friend and she literally switched from her previous storage facility to this one
Anamarie O | First ImpressionsI'm 65, and I have used storage facilities several times over the years, as my job frequently had me relocating throughout the country. BY FAR, this U-HAUL Facility has been THE BEST I've ever used. I was continuously impressed by how clean the facility had been kept, and the convenience of having an elevator (which was ALWAYS working properly whenever I need it) and a very well-lighted facility provided great value for my money spent. The CLIMATE CONTROL throughout THE YEAR was superb. I HIGHLY RECOMMEND this facility.
romolo c | Overall ExperienceCan't reach staff on phone.
ANANT N | Overall ExperienceBuen trato
Herminio C | First ImpressionsMy move in experience was great , trucks smells clean 🙌💯💯💜amazing !
Yashira S | First ImpressionsThe employees were so kind and helpful. Surprisingly good experience. Highly recommended.
Naomi W | Overall ExperienceThere were billing issues in the beginning. The autopsy system was not working.
Shanice J | Overall ExperienceIt goes with saying that customers drive a business but if this business is not as hard working then sometimes things don’t work so smoothly. All I can say is that this facility will be highly recommended to anyone & everyone considering all employees are courteous, respectful, more than accommodating, professional as well as taking the entire experience to the next level of comfort and ease was refreshing. No I am not an employee, I am however a recent customer who was homeless and treated with the utmost respect including helping me out in many different ways throughout the process. I always felt like Family and welcomed regardless of the day or situation, that is very hard to come by these days. If the rating went higher they would get 10 out of 10 from me! -JC-
JUSTIN C | Overall ExperienceVery friendly and supportive front office staff
Philip G | First ImpressionsNot easy to remove ziptie on storage unit deadbolt with bare hands. Please have a cutter available in building or let clients know to redirect this and bring their own cutter
Abhinav G | Online Move InThe facility is extremely clean and the staff is super friendly.
ARLI V | First ImpressionsExcellent job
Barbara W | First ImpressionsIn cell place is not very cleaned, but satisfiable.
Zongyao l | Online Move InBest customer service! Everyone is super friendly, helpful, and respectful. Used the UHaul service on Hammond St for a year and I have no complaints. Everything is clean, well maintained, temperature controlled, convenient location, and good access hours. Moreover, it felt like a safe environment. Move out was fast and easy.
Brian C | Overall ExperienceStaff was well respectful step by step gave me directions to my storage and information on how to get into the facility
Carlos B | First ImpressionsJenniffer Rivera was extremely helpful, professional, and cheerful. She dealt with computer problems while still allowing us to get our rental van and our storage space as quickly as possible. Thanks very much.
Michael S | First ImpressionsGood personal and kinds.
edwin r | First ImpressionsVery well job and poly
Carol F | First ImpressionsVery helpful and convenient to use. Enjoyed my storage unit. The ceilings are a little higher than is useful but the spaces are great!
Aaron B | Overall ExperienceBest experience!
matthew g | First ImpressionsThe facility was clean and secure. The staff was always helpful, especially the manager, Jennifer Riviera.
lois g | Overall ExperienceVery please with service and professionalism
Sandra S | First ImpressionsThe best of lo mejor
gualberto c | First ImpressionsExcellent company .. excellent Management and staff ! Congratulations for this spacious and beautiful site Best on your business María T Siemaszko Beautiful Souls Inc.. stepping up 4 men program .
Maria S | First ImpressionsThe place is kept well and clean that’s one of the things I like and the and the staff was very helpful I will recommend it to my family and friends keep up the good job
WANDA S | First ImpressionsSouth elevator makes a sound when going up to 4th floor that makes you think you're about to die.
David H | Overall ExperienceThe staff was very friendly and helpful when I moved in (despite it being a very busy day). When I moved out, the staff was extremely helpful and it was very smooth! Thank you.
Soumya V | Overall ExperienceThe staff was knowledgeable, friendly and VERY professional. The facility was clean and extremely convenient for customer access and use. As a senior citizen, the whole process was easy and stress free. I am new to Worcester (3 weeks now) and this purchase has been one of the most rewarding and delightful experiences I have encountered thus far. In these rough and tragic times, kudos to your staff and management for maintaining continuity, professionalism and hospitality.
romolo c | First ImpressionsThank you again...everyone was so nice and helpful!
Annmarie R | Overall ExperienceShe was very professional
LUIS G | First ImpressionsI loved Jeniffer Reviera's service. A wonderful service. She's a thousand. Thank you very much Jenni you are the best.
Susan D | First Impressionsthe customer service is amazing.
Emil M | First Impressions😃Best customer service in Mass .⭐️⭐️⭐️⭐️⭐️
Robert P | Overall ExperienceThe staff here is great and goes above and beyond. When I arrived to the facility to check-in for my storage unit, the gentle man outside greeted me and offered to help with my rental as I also had a truck to return. I originally booked a 10x10 unit but changed my mind last minute to a 5x10, and they were very accommodating. There was a computer issue that caused me some delays but the manager exceeded my expectations and stayed after hours to resolve the issue and made sure I was able to get into my unit. Moving can be stressful and exhausting. Jennifer Rivera was understanding of that and made my experience better by being friendly, professional, and accommodating. I look forward to my next visit.
Patrick G | First ImpressionsSome water damage, but not enough to say it was a in any way bad experience.
Jake J | Overall ExperienceThis facility was exceptionally clean. The staff was friendly, professional, helpful and knowledgable. Thank you!
shelley d | Overall ExperienceJenniffer was super helpful and very kind. The customer service area is extraordinarily clean and well organized. The storage facility and units were also very clean and the prices are reasonable. They have carts for you to take up the elevator and move your things easily.
Brian C | First ImpressionsThere wasn't 1 time it was an easy to go process but when you guys want to add fees and random charges you would harass me to get it done. Poor job guys!
anna r | Overall Experience2nd time I used this site to rent a van, plus a storage unit. Excellent all around service and facility.
Richard P | Overall ExperienceDrive-in to the bays for unloading was very convenient. We have moved our college students in and out of storage several times over the years. This was an easy move to a great clean location.
julia b | First ImpressionsSandra helped me get everything set up. She was fantastic and a really big help. I highly recommend working with her and this U-haul.
Clayton C | First ImpressionsGreat staff and thank you so much for assisting during a stressful time!
Marcella A | First Impressions