Customer Reviews for U-Haul Moving & Storage at Veterans Memorial

Rating:

5.0

service was excellent and expedited!! thanks

Rating:

5.0

Nothing. All good.

Rating:

2.0

Better service

Rating:

5.0

Everything was great

Rating:

5.0

Thanks again

Rating:

5.0

Josh was very nice and helpful.

Rating:

5.0

Lo de allá de la beta era el memoria está muy bien el servicio me gustó pero aquí en la net y la business quise rentar primero y me sentí raciado por una morena que está ahí trabajando deberían de correrla mejor o darle un entrenamiento mejor

Rating:

5.0

Great customer service went well above and beyond for me

Rating:

5.0

Not applicable. Services provided were excellent. Owner was pleasant and helpful.

Rating:

5.0

Josh I give highly blessings to him cause when I came to this location he heard what I had went thru with the uhaul on Richey and I will never go back to that location. The vertans memorial location where I will be going this is where I started renting so thanks Josh for everything u done for making my rent very easy and not stressful

Rating:

5.0

Super easy to make the reservation. Super clean equipment. It was a very good experience. Customer service excellent. Thanks

Rating:

3.0

The uhaul truck I rented is in poor maintenance condition. It stopped on me several times yesterday and this morning. Uhal really need to better maintenance on their vehicles.

Rating:

3.0

This storage facility should have an elevator for renters. It was an inconvenience to myself and those helping me move to load multiple big loads like couch’s and washers and dryers up stairs. That and the fact I believe renters of storage units should have access until at least midnight.

Rating:

1.0

I was supposed to return my U-Haul to a different location and instead I was told they were full and to come here. I waited for 20min at the vehicle return and no one showed up. I just downloaded the U-Haul app and returned it myself then left. I was in a hurry to leave because I needed to drive to Colorado and U-Haul wasted 2 hours of my time just trying to return their damn truck.

Rating:

5.0

nothing everything was excellent

Rating:

5.0

Their hospitality was so good

Rating:

1.0

Lied about the distance I went That’s called stealing but y’all got it

Rating:

5.0

Josh was great best customer service I have had and I come to this location a few times a year

Rating:

1.0

Josh Lamb was the worst Supervior I dealt will since I used uhaul services. I definitely would recommend anyone there, while hes supervisor there. Thank you!! Be Blessed

Rating:

1.0

Make sure you have the best Honest Managers and there word is something they stand strong on!!!

Rating:

5.0

Excellent experience

Rating:

5.0

The Manager is AWESOME!!!! The staff is AWESOME!!!! Great place to do business with.

Rating:

3.0

Josh was very helpful and had great customer service.

Rating:

5.0

Great staff! So helpful and kind

Rating:

5.0

Love That You Guys Work With N Value Your Customers 💯👍

Rating:

4.0

Great customer service

Rating:

5.0

Nothing was out of order don't change a thing! 👍😁

Rating:

5.0

Manager Josh was very helpful and friendly. A credit to UHaul

Rating:

1.0

I've been overcharged and I feel life in getting the run around about my money.

Rating:

5.0

Excellent Experience

Rating:

5.0

Management is great.

Rating:

5.0

Everything was great thanks for a great experience

Rating:

5.0

I have rented from this location before and have always found it in good condition and excellent quality.

Rating:

4.0

I'm upset because originally I was charged $49.64. Then for some odd reason I was charged again $58.03. I don't appreciate being over charged for extra services. And the money needs to immediately placed back on my card asap. I don't approve of what happened.

Rating:

5.0

The facility was clean, the staff was courteous and professional, and the work was completed in a timely and cost efficient manner.

Rating:

5.0

The Sales People was good.But I was not to happy with the Truck they gave to me it was in accident some what it had indications of dents in it just didn’t look good but it ran very good though. It’s a very good run running truck and that’s it but other than that it’s all good I’ll always come to you. No problem in the future I still will come..

Rating:

5.0

Everything from calling to the customer service was excellent. Just a few clicks on the phone to upload your driver license and was out of there! Whole renting process took less than 10 minutes!

Rating:

5.0

Very pleasant experience

Rating:

5.0

I always come to this location. I always have the best service and the products are kept really well.

Rating:

1.0

Trailer has/neds to be rewired. Wires crossed wasnt able to make it home on time bc of roadside work. You name it, it happen. To top it off, I asked for a refund. Haven't received a call YET.

Rating:

5.0

Not much to improve, equipment was ready to go and employees were ready to help out!

Rating:

5.0

Excellent service.

Rating:

5.0

The only uhaul location that was willing to help and take care of their customers. Picking up was great, dropping off was even better. By the time i opened my car door an associate was already taking the trailer out. Great people!

Rating:

1.0

I was charged for 47 hrs when I only had the u-haul for 29 hrs. That's almost an entire extra day. Plus I had no dolley which I ordered to help speed my process and a stack of blankets. Neither of which I had in the truck. I believe they charged me for not returning these items I never had. I paid $175 after my 1st 24hrs and another $413 when I woke this morning. I tried calling and my call gets dropped every time. This is fraud and I can't dispute unless it's thru email. REAL CON ARTIST!!! Do not spend your money nor waste your time. Go another route

Rating:

5.0

Nothing really

Rating:

5.0

Joshua was outstanding, helpful, knowledgeable, very professional and knew what he was doing

Rating:

5.0

Courteous

Rating:

5.0

Keep providing excellent service just like you did for me! Thanks to the whole U-Haul team!

Rating:

5.0

Everything was optimal. Will definitely recommend and use again

Rating:

5.0

Great customer service

Rating:

1.0

I was charged for 3 days when I only had it for two days . They charged me an extra 20$ for something ridiculous . They are crooks . They over charge you then expect you to pay for their bogus charges

Rating:

5.0

Nice staff

Rating:

5.0

excellent

Rating:

4.0

No complaints whatsoever. The staff was great!

Rating:

1.0

Me entregaron el camión con un cuarto de gas y me dijeron que tenia que devolverlo igual y eso hice, pero me están cobrando 26.50 dolares de gas aparte de lo que yo ya gaste en la estacion de gas, yo solo no usé 30 millas, esto es una ofensa y un robo al cliente. Espero tenga una devolución por esto.

Rating:

5.0

All was good.

Rating:

2.0

Got. Claim created and started due to the service we received at this location. The location workers cost us money and an extra day of having the truck.

Rating:

5.0

Professional, willingness to help and eager to help out with equipment.

Rating:

5.0

The lady at the desk was very helpful and courteous.

Rating:

5.0

The staff is awesome!

Rating:

5.0

Amazing staff

Rating:

5.0

The lady was very helpful, always smiling and willing to help with anything.

Rating:

5.0

It starts from the top and the GM and his staff are very professional and courteous of how they represent them selfs .

Rating:

5.0

Really there is nothing to improve you have all the right people in place starting with your general manager

Rating:

3.0

My furniture got wet from the uhaul while closed because it was raining outside meaning there is damage to it somewhere at the top. The uhaul was very old, had to push the brakes to the floor to get it to stop, you could tell it needs some serious maintenance.

Rating:

5.0

This is an excellent site, BUT, the young lady that assisted was the real star of the day. She was personable yet professional. She smiled during the entire process. She kept asking if there was anything else she could do for us and recommended other services if needed and answered all questions confidently. The site was very clean and my truck was clean, ready and waiting. The only downside was the computer system was very slow, you need to look at improvements or an upgrade.

Rating:

5.0

Heidi was very helpful and professional in her interactions me

Rating:

5.0

Just need trash cans

Rating:

5.0

The manager was welcoming with a great personality. He was very friendly.

Rating:

1.0

This particular location gave me such a bad taste I won’t be using U-Haul again for storage or other wise. The first day which was Friday I reserved a truck and storage. I had to adjust the truck time and get it later so a rep canceled the whole reservation including my storage when I specifically asked the storage reservation to be left untouched. I didn’t find this out until Sunday after I picked up the truck and packed it. I spent two hours on the phone with representatives trying to get checked in for a reservation that didn’t exist anymore but no one could figure that out which meant I had to keep the moving truck for another day. No discount or compensation was offered for this agent error. Then on Monday I come in like physically come in to this location to secure the same storage unit again. Paid signed contracts and specifically asked the manager do I need a key for the lock you guys provided. He said it will come with it. I also let him know the previous day’s issue and because it’s a Monday me and the people moving have to work so I may not be moving in until after hours. Josh said this was fine and to call or text after hours if I needed help. I pulled up at 7:05 as a guest was leaving and discovered the doors to move my furniture in was locked and my storage unit held a lock but no jet or way to get in I called and text Josh at the after hours number, I called U-Haul and their rep sent Josh a message and my brother called U-Haul as well we’re they sent Josh another message for almost 45 minutes we sat out there waiting until the police showed up cause Josh called them instead of answering the phone. So now I still 2 days later have a truck full of things that y’all keep making me pay for. I shouldn’t have to pay for extra days uses when it’s because of your company

Rating:

5.0

Always the best They kept my things from February to June Everything was In tack

Rating:

5.0

The manager, Josh was very professional and courteous, and should definitely be giving a very large raise. The company U-Haul benefits greatly by his professionalism and handling of business for the customers. He’s very comfortable to work with and will help with any problem that a customer Has. And I would share his information with a friend and refer a friend to use U-Haul storage or transportation for their future moves. I would help. I send them to Mr. Josh store on Veterans Memorial. Hooray for Mr. Josh and thank you. My name is Roger B. US veteran and this is my review and I’m sticking with it.

Rating:

4.0

Problems with 1800#: callback assistance putting me on hold and back into waiting loop on May 30, 2023 afternoon.

Rating:

1.0

The employees are very nice. Very helpful. Took the time to explain every step of process. Check on me while unloading. Dollies were available if needed to unload. Now this is a small older facility. I have climate control unit 10 x10. It has unfinished walls, no lighting so you cant work in there. My movers were able to neatly pack all my items in.

Rating:

5.0

Thx for ur accomidations

Rating:

5.0

Thanks Josh for changing my storage to ground floor and getting my truck out of the line up tight squeeze

Rating:

3.0

Not having a light in the storage unit made it very difficult to move stuff in and out of

Rating:

5.0

Blessed

Rating:

5.0

The manager and associate were awesome!

Rating:

3.0

Great

Rating:

5.0

I love the employees they were so nice and kind very friendly the facility was always clean access to to the storage in and out and I would recommend people to go there thank you

Rating:

5.0

I rented your storage for stjeast 3/1/2 yrs and befire then off n on I always these storages .

Rating:

5.0

Wasn’t able to reach anyone after hours about my question

Rating:

5.0

Ryan was extremely helpful couldn't have finished in the time we did without his help

Rating:

5.0

Very pleased with everything.

Rating:

5.0

This facility is beyond amazing. From staff down to the location. Very convenient! Will proudly brag over Ryan and all whenever and wherever. Thank you.

Rating:

5.0

Ryan was excellently patient with me. I asked too many questions, but he had the patience to answer them all. Even when I did not have a clue to what a 5 by 5 space would look like. He walked me through the process, and I am satisfied.

Rating:

5.0

Estoy muy complacido con los servicios

Rating:

5.0

Heidi was excellent! 10/10

Rating:

5.0

Keep up the good business.

Rating:

5.0

I spoke with Ryan at the location who was very polite and very helpful. Worked to find the best deal to fit my needs. Truly a great experience and a reason to go back. Thanks Ryan and the others!!!!

Rating:

5.0

Staff very friendly and affordable prices !

Rating:

2.0

I was in a domestic situation and needed to store my items quickly. I was unable to access on 2 occasions during times that the unit should have been accessible. It was after office hours and I spoke with Ryan both times and was told sorry and they would be in in the morning to address it. This also shows I moved out 10/9. I actually moved out 10/8.

Rating:

5.0

Very helpful workers

Rating:

5.0

Confident , and helpful employees. Thanks U-haul

Rating:

5.0

Ryan and Heidi were excellent i really appreciate the great customer service and professionalism!!

Rating:

4.0

This was a very pleasant experience I would recommend this site to anyone

Rating:

5.0

I rented a truck from these guys before so I am happy with them

Rating:

5.0

You guys are awesome! I really like how you guys give us a heads up that if anything were to happen to our belongings that you guys would everything in your power to help compensate it back

Rating:

5.0

Caleb and Ryan were very knowledgeable, kind and professional.

Rating:

4.0

I don't really care for the key card. If I go after hours and the card reader does not work I can't gain access. I don't like the fact that there are two floors but no elevator. The manager was very nice and helpful. I like the fact that I was able to get first month free which was very helpful to me.

Rating:

4.0

However, I moved out of your facility on June 1st not June 23rd as is noted on this survey form, and therefore you guys owe me money because you took a month of rent on June 15th when I had nothing in t storage.

Rating:

5.0

Every encounter I had with the staff was very delightful

Rating:

5.0

Excellent service and pricing.

Rating:

2.0

The young man who was assisting the costumer’s was very rude and not very knowledgeable

Rating:

2.0

Storage rooms are horrible but do the job I guess. A/C sucked and the facility is really run down. Also, maybe install a cheap elevator.

Rating:

5.0

Convenient and affordable

Rating:

5.0

Manager was very helpful very respectful and very sweet

Rating:

3.0

Was unable to use storage facility. Second floor without an elevator.

Rating:

3.0

There is a large black box in the unit, I don’t know why. Please advise on where to store the box.

Rating:

5.0

Thank you your time.

Rating:

5.0

Everything was prepared as promised, the unit was clean and plenty of carts to help with moving. I had a question this morning(Sunday) and the young man was in a good mood and was very helpful. Sorry but I don’t remember his name. This on line set up is great, so convenient.

Rating:

5.0

It was always tidy and cool. My things were the way I left them. Staff was always helpful when needed.

Rating:

5.0

I just wish there was an elevator!!!

Rating:

5.0

Thanks to Ryan for the help!

Rating:

5.0

Ryan was very helpful and always had excellent customer service. I would definitely return to this location for any of my rental or storage needs. Just didn’t care for the price lol

Rating:

5.0

Great

Rating:

3.0

I really like the UHaul place, what I didn’t like is when it rained several of my things was damaged, and I was very unpleased with that and it was a united on the out side ……

Rating:

3.0

As I moved out of my storage unit I found that it was a hole in the ceiling and half of my things were damaged from it raining inside the storage unit

Rating:

3.0

I have already share my comment on the experience I had at this facility. As well as spoke to the associate about the temperature.

Rating:

4.0

I haven't actually talked to anyone

Rating:

1.0

The faculty had no elevators There is water leaking every where Which makes difficult to climb stairs . This very unsafe I needed this this at the moment and had to settle for this because of a need and noticed the staff knew it

Rating:

4.0

Just lacks lighting inside the storage room or at least in the hallway

Rating:

5.0

Ryan and his staff took care of and what I needed

Rating:

3.0

Upon arrival to the facility in the am on a Sunday. I proceeded to enter the building of the office because the door was unlocked and open the young man inside the office told me that they were not open yet another need to come back at a later date . If the doors unlocked that means you’re open for business if I customers inside your facility and you do not service them and you turn them around and ask them to come back at a later date that’s poor customer service.

Rating:

5.0

Management very helpful and caring I would definitely use that location again

Rating:

5.0

Great staff very friendly and helpful.

Rating:

5.0

Uhaul was on point with everything. The moving company was not....

Rating:

5.0

Long time member and I live the friendly staff.❤️

Rating:

5.0

Customer service

Rating:

5.0

It’s been a pleasure

Rating:

5.0

Great employees very helpful

Rating:

5.0

Representative very helpful in showing me more than one unit to suit my purpose!

Rating:

4.0

misunderstanding in pricing was given one price over the phone but a higher price on arrival

Rating:

5.0

I will recommend to my friends, friendly people nice place , excellent service

Rating:

1.0

Management and staff does not care about anything. Every month was a problem. The roof fell in and ruined everything in my storage unit.

Rating:

2.0

I moved my belongings out on the 3rd of February and upon getting to the unit the roof had fell in on my belongings

Rating:

4.0

Only issue I had was that my key card didn’t work the first day I rented space and the employee working couldn’t get it to work after 4 times I went to office to have it fixed. Had to wait to go back to office for help the next day.

Rating:

5.0

My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommended

Rating:

5.0

Excellent manager very helpful and knowledgeable.customer friendly and great personality.it is wonderful experiencing such good service

Rating:

5.0

Stage verry frenly

Rating:

5.0

I absolutely love the staff, new and old. My 2yr stay was never a problem. I'm very big on clean and absolutely never had a problem with the cleaning staff keeping the facility clean. Thank you for such a wonderful experience, I will most DEFINITELY refer this place to my friends and family🥰🥰🥰 Thanks Uhaul

Rating:

1.0

solo utilicé mi storage por 15 días, lo dejé tal y como lo encontré, y semanas después recibo una llamada donde me dicen que tengo una mora por continuar el uso del mismo, expliqué que yo no lo estaba usando, que solo lo usé por 15 días y me llevé todas mis pertenencias, que estaban equivocados, me dicen que el storage está cerrado con candado y que es mi responsabilidad, les repito que no puede ser porque ya me había retirado semanas atrás, que verifiquen en sus camaras de seguridad, les describí incluso la persona que estaba en la oficina y que me atendió, y aún así siguieron insistiendo en que yo lo seguía ocupando, este problema se extendió por meses tanto así que yo renté en marzo y estamos en septiembre y hace unos días recibí otra llamada cobrándome por todo éste tiempo, así que aparte de la molestia que me han causado, pues me he sentido acosada por ésta gente que trabaja en el lugar, quiénes me han dicho que se va a resolver el problema y semanas después volvían a llamarme por lo mismo, cuando el problema lo tienen ellos entre ellos mismos y por sus errores me han causado un problema a mi persona así que decepcionada, molesta y acosada es poco para lo que podría decir de ésta empresa y principalmente les diría que tienen un gran problema de registro ente quienes rentan y quienes se fueron del lugar. espero realmente que éste problema haya quedado resuelto tras tanto tiempo!

Rating:

5.0

I will do business again

Rating:

5.0

I would recommend this facility to others

Rating:

5.0

Everything done in of professional and respectful and timely matter

Rating:

1.0

I called up there and they have no clue what they doing I was supposed to get a call back and have not receive a call and they is going into my bank account without my permission in the staff bad

Rating:

5.0

Mr.Gabriel The Manager & Robert was so Helpful and I Received Excellent Customer Service.Great Team

Rating:

3.0

1st no elevator this should be on their website I would not have used this location if I knew they didn't have an elevator. 2nd the doors are ALWAYS locked even during business hours . I had to wait

Rating:

1.0

They was not polite they forgot my Dowdy roller went back to get it I did not get it out of the storage went to move the stuff in the storage couldn't get in the storage. I asked the guy for 24 hours

Rating:

5.0

Everything went smooth, nice place great staff. Thanks U-Haul

Rating:

5.0

I never received a receipt.

Rating:

5.0

Great experience...

Rating:

5.0

Gabriel did a great job very good customer service.

Rating:

3.0

No

Rating:

5.0

The staff was always friendly very nice and polite always to me when I came. I want to say thanks to everyone there and them to keep up the great work.

Rating:

3.0

Storage does not have a light in the unit. Unit was padlocked after being late by one day. Busy center that is understaff. The manager Gabriel is awesome and goes beyond his job description.

Rating:

3.0

Helpful and willing to work with me on keeping the unit a few extra days so I wouldn’t be charged another months rent so I could move my stuff out.

Rating:

1.0

Very poor customer service, from truck rental to storage rental. Horrible experience from the start. No recommendations from me ever!!!!!

Rating:

5.0

Well maintained and great customer service. Only issue is with the doors. I believe a better system should be used for entry. Every time you walk out, it's a job to get your card accepted to get back

Rating:

1.0

The prices are outrageous. The manager is extremely rude .

Rating:

1.0

I would like to speak with a District or Regional Manager. My experience with Uhaul at your Veterans Memorial location in Houston, TX was totally unacceptable. Very bad experience, and customer servi