Customer Reviews for U-Haul Moving & Storage of Airpark

Rating:

5.0

The attendant was very fast and helpfull.

Rating:

5.0

Thank you for full filling our needs we really appreciate everything.

Rating:

4.0

Convenient and friendly service

Rating:

2.0

Rates are lil high site needs tobe updated would be nice to have power in the units

Rating:

5.0

Thank you

Rating:

4.0

No comment.

Rating:

5.0

👍

Rating:

5.0

Hard to reach the office by phone.

Rating:

3.0

Todo estuvo bien pero el storage estaba totalmente sucio, con basura y mucho polvo, no había una escoba para al menos limpiar un poco👎

Rating:

3.0

The unit that was given was near a water drain pipe . We only took the place for less than two months and I have lots of damages. Most of my stuff’s got soaked from the rain coming in the storage unit .

Rating:

5.0

U-haul is the best!

Rating:

5.0

Had the storage unit for many years and no complaints. I’d highly recommend them

Rating:

3.0

icense plate# AE78145-AZ. We rented a truck and returned it on 03/04/25.

Rating:

3.0

My mattress was damaged due to rats, the storage facility needs to be cleaned with pesticides

Rating:

1.0

The Storage space was dark and not very well lit. Hard to see anything inside unit. There were evidence of mice in the storage unit which left droppings on my items. With all these problems, the rent kept rising and rising until it cost more to rent this space than another space next door with twice the space and much better lit and clean with climate control. There was no comparison. I don't know if the staff was friendly because I almost never see the staff at the facility. They certainly were not there when I went there to close out the account and had to go to the main office to get someone.

Rating:

5.0

I like the facilita is very clean and every time I have a question I made a Phone call and they response quickly to resolv my needs. Thank you.

Rating:

5.0

Love you all

Rating:

3.0

The bolt on our storage unit was extremely difficult to close. It was clearly misaligned and needed to be repaired. We mentioned this on multiple occasions and were told it would be fixed, but it never was.

Rating:

5.0

Your staff is great - Amaya Johnson and Helen Ventura were so helpful. We had the task of moving my daughter out of her apartment without her around and store her belongings for awhile. Helen and Amaya and others answered all my questions and concerns and gave me helpful tips on getting things ready. We had your movers come and pack the 2 U-Haul boxes and based on your staff’s recommendations we had a 10x10 storage for the overflow of her belongings. We had the u haul boxes delivered to our daughters new home and the items removed from the storage and I’m happy to report the move back went just as well as the packing everything up. We have been telling everyone we know how great your service was and how wonderful your staff was. We will definitely be returning customers.

Rating:

1.0

The staff was very helpful and kind they didn’t have any hidden agenda. Before coming here I went to a storage facility close to where I live. I had filled out application on their web site and spoke to a staff member. I was told everything looked good went to storage site to sign all the paperwork that’s when a staff member told me in 3 months the rate would increase (double)I asked why this was not revealed on the application and I was told they tell you once you sign the lease agreement that should not be it should have been disclosed on the website. Here there no increase or hidden agenda. Here the price is good.

Rating:

5.0

My only slight issue was that the moving cubes were partially in the way of my end unit; although I’m not sure where else they’d be able to go. I maneuvered around them just fine. Overall a great experience.

Rating:

5.0

everything went fine

Rating:

4.0

Would prefer 24 access.

Rating:

1.0

The access to our unit changed without notice. They installed keypads and never provided instructions on how to use them. I had to go to the office and ask 3 times to get adequate instructions. At some point for unknown reasons, we were "moved out" of our unit. They cut the lock and went through our belongings. They never contacted us. Their records indicate they found copies of our tax returns, looked us up, then "moved us back in." They changed the lock. They went through our belongings and changed the lock and nobody ever notified us. When I was unable to open the lock, I assumed I lost the key. They charged me $50 to cut off the new lock. We found the old cut lock on the floor inside the unit. I confronted the office employee who then read the notes to me about them going through our tax returns. I plan to consult an attorney since our personal identifying information has been compromised. I asked for the manager to call me since he was unavailable, but it's been two days with no contact.

Rating:

4.0

Thank you U-Haul and U-Haul personnel.

Rating:

2.0

Several unnecessary issues. They don’t remove the lock if you’re late which I was late a couple times in 2.5 years. Really inconvenient especially when you live out of town and come to get items and the office is closed. Rats had a field day so be VERY CAREFUL

Rating:

4.0

The red locker wax missing in the unit. Thanks to the employee who brought a new one. The rest was fine.

Rating:

3.0

I had to speak with the property manager who is Mr. Flores who had to take care of the issue. I moved my stuff out of this location to the one on snouffer school road. Thank you Jonathan for all your help and I am satisfied at the snouffer school location with the unit and easy access ability.

Rating:

2.0

Only issue for me was the rodents in my unit

Rating:

5.0

This is a complicated move for me, because of things beyond my control forced me to move quicker than I expected, so I had to make several changes to the original truck rental, also where I got the truck didn't have a storage unit available that met my needs, so she made a call and found one cheaper 5 minutes down the road

Rating:

2.0

Once I started moving my stuff out I noticed mouse droppings all over the space. Then I got to the bottom row of my boxes and 3 of them were wet. Inside the boxes my stuff was wet and there were bugs crawling in those 3 boxes. Some of my stuff were ruined. Now unpacking my boxes at home there are mouse droppings in some of those boxes as well. Gross. The least U Haul can do is refund me for this last month, especially since I moved out before the 24th. Some compassions for the damage.

Rating:

2.0

I decided to use this storage facility because I saw a promotion for first month rent free. I asked for it at the counter in person when they tried to charge me for the first month rent. I had to argue with the girl at the counter because she was trying to bait and switch me saying they will give it to me on the second month which is not what I want. I had drove my stuff and uhaul truck to the location and they were trying to manipulate and take advantage of the situation. I told her I had called the manager a few days before to confirm and he said yes it is true that we get the first month free. I even told her the exact day, time, phone number, description of the person I talked to. In the end, I got the first month free but she had given me a smaller unit than what I want.

Rating:

5.0

Great storage experience , will recommend this location to friends and family. Thank you .

Rating:

5.0

There were times when there was no staff member available. The individual there at my cleanout visit was very nice and available.

Rating:

5.0

no issues. smooth check-in and access.

Rating:

3.0

My belongings were in storage for a little over 10 years. I didn't realize how much dirt and dust would come through the closed door (as well as moisture). A rat(s) destroyed a vintage over stuffed velveteen chair. Office person said not responsible for damage.

Rating:

4.0

Staff was helpful and respectful from the beginning to the move out.

Rating:

5.0

Over 10 years of storage with no problems and helpful staff

Rating:

3.0

The online system told me to go to another location to sign my paperwork & be assigned a unit. This was a disaster and wasted more than 30 minutes of my time as they could not view my online reservation. When I finally arrived at the rental location the staff was extremely helpful & the rest of the experience was very positive. Will never return to Snouffer School Rd location.

Rating:

5.0

Did you guys put the remaining balance back on my moms debit card she needs to be refunded for 17 days . Thank you

Rating:

4.0

Mr Flores was helpful with the storage unit and helped us reserve an extra unit on the spot for extra storage space we needed. Thank you!

Rating:

5.0

Thank you

Rating:

5.0

great location for me ,friendly people . will definitely recommend friends

Rating:

5.0

Everyone was very helpful and professional.🙏🏽

Rating:

5.0

Johnathan was very helpful and knowledgable about everything question I asked . He is a master at his job ,I would definitely recommend this location to friends and business associates .

Rating:

5.0

The U Haul attendant was very professional and friendly.

Rating:

5.0

Jonathan Flores was very supportive.

Rating:

3.0

Where my unit was located, the counter person did not explain that was an indoor unit. F434. I drove around for an hour before I figured it out. The door that I had to go through to get to my unit is not labeled. Please label those doors for future customers. I scratched my brand-new car cause I couldn't find that door.

Rating:

5.0

Great services as always

Rating:

5.0

Thank you!

Rating:

5.0

The only incident was they had put there lock on with our lock and we could not get in. I think if your reps can communicate what type of lock is allowed, there would have been no lock out. But Jonathan resolved the issue quickly and we were able to get in the unit timely. Thanks.

Rating:

3.0

Información correcta de la octencion de las promociones para no causar problemas de comunicación ,o conflicto

Rating:

4.0

Staff very helpful. Great location. Perfect for our needs.

Rating:

3.0

I called the office and customer service to discuss my concern about safety in the storage unit facility. When in the unit during evening hours, I often found myself in a dark and isolated storage unit. When the lights went out in the D section, they remained out not coming back on with movement or walking in the hall of the. D sectipn. The lights would only come on when walking a long distance to the entrance/exit door where a sensor for the lights in the D section seemed to be located. It was a scary and unsafe environment at night. I felt very uncomfortable in the unit in the evening hours.

Rating:

5.0

The Staff at Uhaul was amazingly Friendly!!!! Very helpful in store and on the phone

Rating:

5.0

The staff at the Airpark storage unit were always kind and willing to work with me. Yes I would definitely recommend them!

Rating:

5.0

Very nice lady, beautiful facility

Rating:

1.0

Hicimos preguntas y no nos brindo ayuda ni nos explico nada porque la q atendio andaba apurada por cerrar luego fuimos a ver nuestro estorage y estaba muy frio y ahi dice q hay climate control y es falso

Rating:

5.0

I'm very satisfied

Rating:

5.0

The lady at the front desk was extremely informative and helping she went the extra mile to make sure I was good id highly recommended keeping more staff like her if you want your business to prosper

Rating:

5.0

I have had the storage unit at this location for almost 34 years! I probably hold the record for the longest person having items in a storage facility, lol. I am extremely pleased with everything about the facility but most importantly the staff who are amazing

Rating:

1.0

Terrible moving experience from UHaul. I reserved 2 U-boxes a month and a half in advance. They didn't have a double trailer available to deliver the 2 boxes together for loading. The first box received was very damaged with the wall and floor boards were separating. Office staff couldn't locate the 2nd reserved Ubox and when my movers thought I would need an additional 3rd box, that was definitely out of the question. There were no additional boxes available.. I had to have my movers transfer everything to a 10x10 storage unit. The refund process for the boxes was then botched by the manager. I'll have to wait for my credit card statment to make sure the total refund appears. Terrible experience where issues arose on UHauls part that could have been avoided.

Rating:

1.0

The day I tried to moved out my stuff my room has a second locker that wasn't mine I went to the office the guy said was a payment issue, when I got my bill they changed me 10 dollars for the locker and issue the payment from the same card they said had a problem before

Rating:

1.0

I was told incorrect information and the unit I was given was infested with mice droppings. Was not cleaned at all. I will never use uhaul for anything! Terrible experience even with my truck rental. NEVER AGAIN!

Rating:

2.0

The office always smelled like weed. And the staff always had an attitude. Simple questions were always met with an sense that I was bothering them. Poor customer service.

Rating:

5.0

Staff very friendly and went the extra mile to accommodate us. Thanks

Rating:

4.0

Woild helpThis reservation for self storage was a result of a one way rental of UHaul truck. Without climate control present, my concern about this facility is more about the extreme heat within the facility. There was no ventilation in the storage area itself which made the unloading experience a very difficult breathing experience to say the least. Maybe fans installation would help? Thank you, Belinda Ellis

Rating:

1.0

Someone was living in the unit I paid for, paid and the facility didn’t check the unit first before I checked myself to prepare moving things . Had to cancel the unit and look else where . Still haven’t gotten the refund

Rating:

5.0

Very friendly and professional staff

Rating:

5.0

The young lady( Mananger) Journey was phenomenal with information courteous very friendly and polite! My experience was GREAT!

Rating:

4.0

I had some issues with payments & getting ahold of someone over the phone, but my in person interactions have always been pleasant. However, because of the reoccurring cost I hope to never need a storage unit again.

Rating:

5.0

Excellent service

Rating:

2.0

This location has a huge issue with mice. I tried to move units because of location. Each unit had mice traps. The 3 traps in one unit was full of dead mice. I understand you draw them to a unit but 3 full traps is a bit much. Building B had two dead mice in the hallway. One had been there so long it was flat. One dead mouse was just there in the middle of the hallway. I cancelled my contract because I do not want to bring mice to my home. I’ve been to a lot of storage facilities and have never seen anything like this. I’ve rented here before and it was not like it is now.

Rating:

5.0

Wonderful manners and service. Will use again

Rating:

5.0

Convenient place and very good customer service

Rating:

4.0

The site manager was very helpful with the process and went above expectations to clean out the unit so that I could move into a clean outside unit that was the last of that size available. I’m thankful for her.

Rating:

5.0

Good customer service 👍 and very good place

Rating:

5.0

Everything was very easy from start to finish. Clear instructions about Checkout process. Would recommend this facility to others, and would use them again in the future if needed.

Rating:

5.0

Journey, the Manager, was very professional, knowledgeable & friendly in every aspect of the process. The units were clean & access was easy. We plan to use your facility whenever the need arises. Adele Branthover Curiosity Consignment

Rating:

4.0

The storage was not clean, but the lady asked if we wanted it clean, which was nice of her.

Rating:

2.0

Really hard to find F041x storages! It's in a door without any notice on the door like "F0400-F0435" on the door! who'd open it! First took me a long while to find F, then it took me half an hour to find my storage place! When I arrived at my designated storage room, there's a green lock on it without a Silver lock! not as described in my check in confirmation that "the lock is in your room". No lock. and without going out to the office again, I couldn't even open the door. Had to find the officer in total four times to finally be able to get in the room and store stuff. Really BAD SIGNS for first timers First, You really should add more signs on the gate itself showing, oh here is building A to F, and that office gate is G to H (just for example.) Second, show signs on the door that some storage room are behind the door!!!! I went all around the building and couldn't find my F014XX room. Third, really , if there's only one person there, how's she be able to leave and show me directly the room? The reason it took me over half an hour and four times back and forth to the office is because she couldn;t show me my room directly the first time. Or give me paper directions, or the gate/door clear enough for directions. All in all, need improvement in self-guiding first timers !!!!!!

Rating:

2.0

I Thanks

Rating:

1.0

a black girl work there I think a kind off new the worst customer service I have never seen my life, she is so unprofessional. also the young Spanish girl and the store manager they're very good customer service. I'm not coming back this place never again also I don't recommend for any body 😸

Rating:

3.0

Everything was fine but sometimes when I would come to use my storage area it was blocked by U-Haul equipment. That was only one person working in the office that was a line and they could not come and move the equipment.? That was very inconvenient and time-consuming.

Rating:

5.0

Front desk assistant was pleasant and nice to work with and highly recommend the facility just because of her.

Rating:

5.0

The staff at this location are very helpful,friendly and welcoming.

Rating:

5.0

Journey was very helpful and provided excellent service.

Rating:

5.0

Sophia Burgess was great to work with. I arrived several minutes before closing and she went the extra mile to stay and get me my storage unit. Great job!

Rating:

5.0

Journey is great. Super energetic, great customer service, friendly, and hard worker!!!

Rating:

5.0

no

Rating:

5.0

The young lady was very friendly and helpful.

Rating:

5.0

The best services

Rating:

1.0

Manager was not helpful and don't what to do when I had a $200 over charged dispute on my credit card. Poor and dirty facility, full of mice. I am glad I checked other nearby facility and moved out.

Rating:

5.0

Staff was great. I am still waiting for a refund of the unused boxes (new) I brought back. They weren't able to apply a refund to my card. Would appreciate an update on that matter. Thanks!

Rating:

3.0

My unit was used to store outdoor camping equipment, tires and a trailer. From the start my unit had large amounts of mice activity, poop urine, nesting and eating damage. The roof leaked water as wel

Rating:

5.0

I never expected or experienced customer service like this before. Dionte the GM help me with my move from start to finish and made sure I had what I need and provided helpful recommendations.

Rating:

2.0

I am still having problem with the billing

Rating:

2.0

Me están cobrando el recargo de un mes que no estuve en sus instalaciones, por lo tanto no lo recomiendo 😡😡

Rating:

5.0

Great place and friendly crew

Rating:

5.0

Everyone was terrific and very professional. My possessions are safe and accessible. Not all places are the same - this place is well run - you will be pleased and comfortable. The pricing is A+

Rating:

4.0

Thank you. Enjoyed our time there.we moved to a unit that was closer to home

Rating:

5.0

Excellent service!

Rating:

5.0

Outstanding customer service.

Rating:

1.0

After being lawful customer for 13months, I found my thing with rats feaces and I had to pay $50 because I lost my keys during moving process.

Rating:

5.0

always a pleasure when i go there. very professional and friendly.

Rating:

1.0

Rent me a unit, I unloaded my trailer to discovery 30 min after that my unit was out of system and I was moved out, need put all my stuff in the truck again and go find another U-Haul to rent, insane

Rating:

5.0

Sophia was friendly, efficient and helpful. She knew how to make the process go smoothly and was able to help us switch to another unit with larger space without delay. Thanks!

Rating:

1.0

There are millions of mice lives in this facility and I found out the hard way that the insurance is BS and will not cover anything...it was one of the worst decisions I've made to have Uhaul storage

Rating:

1.0

The security gates were often left open for long periods and the pace was infested with mice. Ineffective methods were employed to rid the place of said mice. The mice damaged some of my property.

Rating:

1.0

Mangment sucked had mice

Rating:

1.0

Very unsatisfied. Rodent droppings throughout the facility and smelled of urine. We made several calls to complain and even went to the site to make the staff aware. Very unprofessional.

Rating:

5.0

i am so glade to have an unit with you .The service is great ,warm and helpful .

Rating:

5.0

The U-Haul staff was helpful and the storage area was just what I needed.

Rating:

5.0

Owner terrific. Staff excellent. This is a business doing it RIGHT.

Rating:

4.0

Kossi Day provided excellent customer service and also a solution to a logistical problem.

Rating:

5.0

Everyone I have dealt with at this locatiin has been excellent and very heloful. Particularly the owner.

Rating:

5.0

These people are great! Friendly and helpful.

Rating:

5.0

Very well coordinated service,Thank you agAin.

Rating:

1.0

There were mice in the container which damaged some of my things. I tried to resolve but was told I have taken the damaged things away and nothing could be done now.