Customer Reviews for U-Haul Moving & Storage of Aldershot

Rating:

5.0

Thank you

Rating:

1.0

All agents need a training or coaching on how to deal with customers

Rating:

4.0

Clean the truck

Rating:

3.0

The lady at the location was helpful but I had to go to st Cathrine's to get the trailer and I placed the order in December 2025, 6 months in advance. The guy at st Cathrine's location attached the trailer and told me the lights are ok so I trusted him and never checked myself. After loading the truck, on June 19th night, I decided to check the trailer lights and found they weren't working. I called U-Haul. The technician showed up around 1030pm, he said it's the socket assembly on the truck and he doesn't have the part on him so he has to go to pick it up. I went to bed as I was planning to leave in 3-4 hours leaving the tech with the keys. He returned after some times knocked on my door and told my wife everything is working as he replaced the faulty socket. Next morning, while leaving I found that the lights are working if I route the 4 pins cable only in a certain way. It worked for me for early morning of June 20th, but after it became dark again on the night of June 20th the lights went dark and nothing helped. I was pulled over by cops and I was lucky not to get fine. It not the light the rest of rental was OK.

Rating:

5.0

The service was very good. Quick and efficient. The customer service rep was friendly and helpful. I would rent a vehicle from this location again.

Rating:

5.0

This location is always excellent and I rent trailers from them several time a year. The staff are always friendly and accommodating

Rating:

5.0

The lady that runs the Plains road location is excellent, a real asset to Uhaul.

Rating:

5.0

Fantastic service

Rating:

5.0

Coffee in the morning LOL 😆

Rating:

1.0

Never again.

Rating:

5.0

Since I've been coming there over the years the workers you hire are awesome individuals, and the service is reliable and equipment is always well kept.

Rating:

1.0

You need to let customers know that when they rent a one way truck and only want it for a day that they will be charged for 3 therefore the ridiculous cost. I will not be using uHaul ever again. When dropping off, the customer service rep was cold and not willing to work with us. I will be posting about this online and recommending others not use your business. At least other companies will help out their customers.

Rating:

5.0

Great product at a great price.

Rating:

5.0

My only recommendation is to wash the windshield! And maybe have air conditioning in the small vans!

Rating:

5.0

Everything and everyone was great Except- your app is too buggy to use. I rented on Friday and Sunday and couldn’t make it work start or finish.

Rating:

4.0

There were a few small garbage items left in the truck, and the truck itself was a little worn down - but it was in good working condition overall.

Rating:

5.0

The Staff was phenomenal... what a great experience. very personable and friendly, made it feel like a personal connection rather than just a transaction. would strongly recommend and will use this location again...

Rating:

1.0

I rented a trailer and a van. I was told it had a hitch. If this wasn't the case why didn't someone pick up on this and inform me before I made plans to pick up the van and the trailer together and only then find out I couldn't. This is a nightmare. I have to move on Sunday. No choice.. this has turned out the worse. I'm actually in a panic

Rating:

4.0

The trolly i paid extra was broken. Not good The uhaul is old too took lot of extra gas too and last i asked the concierge ans she told me, she didn’t have any connection withany internet provider. And when i call, bell- they do have contract.

Rating:

1.0

Truck was blocked in by another truck for after hour mobile pick-up. I was sent to another location by customer service that I was told was a 24/7 location, it was also closed. Had to wait two hours past my reservation to get a truck which had a check engine light on. The Manager followed up the next day was very unhelpful, constantly interrupted me and refused to take any responsibility for what had happened.

Rating:

4.0

Front desk was awesome. Support in the back of the house wasn’t there on the return side.

Rating:

5.0

The customer service representatives are excellent. The parking is somewhat congested so perhaps there could be a better way aligning the vehicles for pick up.

Rating:

4.0

The seat in the moving van I rented was leaning left. It was an uncomfortable driving position. Also, the gas consumption was much higher than expected. I informed the U-Haul team of where I’d be going yet they did not provide any additional details on this. These trucks use a lot more gas than a standard car. It would have been nice to be given a heads up.

Rating:

3.0

I booked the rental in person quite a few weeks before and gave all the information requested. A few days before I received an emaill requesting me to confirm and I had to enter all the same information again. On the day of pickup I was told they couldn't see my reservation and they needed to make a new reservation and take my information a third time. After returning the unit a day earlier than I had to I received an email advising me of a late charge. Luckily I was able to deal with Lucy who took care of the problem right away and had the return store issue me a credit. Lucy was a pleasure to deal with and should be commended.

Rating:

5.0

Very well maintained and organized location and friendly efficient staff!!!

Rating:

5.0

I would not recommend your head office who reserved and guaranteed a truck for 7:00 am and no one showed up until 8 because of holiday hours which you should have known

Rating:

4.0

Make whatever arrangements are necessary to allow customer to pick up vehicle from the location they book with. And, if by chance they have to change pick up, customer shoukd be offered something extra for the inconvenience.

Rating:

3.0

The individual who was helping to hook up the trailer was very arrogant and pushy. He was also there when I dropped the trailer off. I’m not sure if he thought he needed to lecture me because I’m a woman or what his problem was but he made me feel really unwelcome. Never had this experience before. Hope I’m not forced to pick up from this location again.

Rating:

5.0

Great customer service!

Rating:

4.0

The person I met in the morning was fantastic at the Aldershot location. She was very cheerful. We discussed why I only had a 4 hour reservation when I was being charged a daily rate and she explained things to me. She went into they system and found the vehicle I had was not reserved outside the time I had it booked so updated my reservation to give me a bit more time. My muscles were definitely more grateful as it allowed me to take additional rest breaks. I had the vehicle back at the four and a half hour mark but that extra half hour helped a lot.

Rating:

1.0

Do not charge customers for preexisting damage.

Rating:

5.0

Great tool to have and great customer support

Rating:

5.0

I liked the mobile check in and check out option.

Rating:

5.0

Attendant had a very difficult time taking the trailer off my truck and said this trailer is not in a condition to be rented.

Rating:

5.0

Staff were great especially Lucy who sorted everything for me.

Rating:

5.0

Customer service was knowledgeable helpful, and prompt

Rating:

5.0

Staff are very friendly, always remember my name. I would recommend this place to all my friends. Thank you for your service.

Rating:

5.0

Sales associate was very helpful!

Rating:

5.0

All good.

Rating:

4.0

On return staff allow a walk-in to jump the line of 3 customers instead of directing the person to get in line. The checkin of a truck which wasn't emptied was done while customers who had arrived ahead of the walk-in waited. 10 mins or so longer than needed. More awareness of other customers - specifically, who had unhitched and placed the rental back in place, needed. 5 stars now 4 because I generally come to this location and never had a problem - and this visit the attendant help unclog a signal plug which was appreciated.

Rating:

5.0

Great customer service when picking up and dropping off van.

Rating:

5.0

Overall the cargo was clean except for the drink holder which was dirty.

Rating:

5.0

They were very fast in getting the paperwork done and knowable. Will be back 👍👍.

Rating:

5.0

No comment

Rating:

5.0

Good job !!

Rating:

4.0

its a little confusing if you come in for first time. there are two counters, which do you go to? customers just go whichever direction

Rating:

1.0

Customer service from the male customer service rep was just awful the man was beyond rude . The female that works in the store was lovely and very helpful and pleasant . Will Not be returning to this location because of the awful male customer service rep.

Rating:

3.0

Customer service was great but there was what seemed to be anomalous droppings in the back of the truck. Smelled horrible and smeared onto the floor. It was clear that the truck was not cleaned prior to me using it

Rating:

3.0

Concrete blocks in front of the smaller units are too close to the doors and the gap between the blocks are not wide enough to have a dolly fit through. Need to be widened.

Rating:

5.0

This is the second time I delt with the employee he was awsome he made everything easy for me. Also storage i needed last minute and he made it possible

Rating:

5.0

The place was clean and the employees were amazing. They were very friendly and professional. I'll recommend this place to everyone. Thank you guys for your hard work. God bless you

Rating:

1.0

I will never use again U-HAUL VERY DISAPPOINTED.

Rating:

5.0

Thank you for your friendly and clean services.

Rating:

5.0

Great service and friendly employees

Rating:

1.0

On move in day, there was mouse poop everywhere. The door and the latch were difficult to open and close. I centrally, the latch rusted and broke off in my hand one night and I was unable to lock my storage unit. The entire parking lot and storage area had such inadequate lighting, and I always had to bring my own lights if I was coming in the evening. I had a terrible experience at this location and I’m happy I’m finally out of there. When they told me that they had to have my unit EMPTY to mend and replace the door - I was done with this location. I was then given some options surrounding moving locations, but I was still required to load and unload my own storage unit - costing me time, stress and overall an extremely poor experience at this location. I do hope that I have a better experience next time.

Rating:

5.0

The people who work at Aldershot U-Haul are very kind and helpful. Good experience!

Rating:

5.0

Amazing service very nice people with experience. Many thanks

Rating:

1.0

My unit had a shelf missing.... and I think it is absolutely ridiculous your printer don't work!!

Rating:

3.0

My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar

Rating:

2.0

Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.

Rating:

2.0

I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com

Rating:

5.0

Michael is an excellent manager.

Rating:

2.0

Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.

Rating:

5.0

Lucky was very friendly and made conversation with me while he was trying to locate my file.

Rating:

1.0

I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.

Rating:

2.0

Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.

Rating:

2.0

the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic bin