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annika lCustomer Reviews for U-Haul Moving & Storage of Alexandria
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Donovan was very helpful and friendly. His customer service skills were excellent and he made the transaction very smooth and explained everything in detail. I definitely will come back to this location just for his customer service two thumbs up for Donovan.
Stacey BDon’t need to change anything
bernice a1. Hard working manager was solo - we waited quite a long time first thing in the morning - even though we reserved the truck over the website the night before. 2. The gas light went on 3 miles after we left the lot. That’s really a crappy process.
Marian MMuy buena atención Sin problema
Juan JI live in Maryland and had to go to Virginian to pick one up. Other than that, no problems at all.
Anthony GHamad and Donovan were both very professional and super helpful — take care of them. The scan-based check-in was too hard for me to navigate (so staff help was essential). The portion of the late-night drop-off that required scanning the product didn’t work, even after turning the van around to get the bar code under the parking light. There needs to be another option for folks who can’t use your scan-based system. Thank you.
Alan HService and vehicle was great. Also, upon return, the guys were very helpful in watching over my motorcycle while it was parked on the lot. They even helped me to get it started due to a low battery.
Richard SHorrible. Unacceptable. I made a reservation for a 15' Uhaul truck with two furniture dollys and one hand truck. When I arrived at my scheduled pick up time there was a 30 minute wait; and the only truck made available to me was 10' with one furniture dolly. When I asked why, I was told "this is all we have available". I'll also add that my pickup location was not provided to me until 2hrs prior. Instead I was supposed to receive a phone call a day before no later than 5pm. I was notified 2hrs before my pick time with a new pickup location.
Johnny MArrived at 5pm, one man band and the employee was trying to do several things at once. He did the best he could, should have had more employees on site.
Frank RGreat Service!!
Itzia JThe u-haul facility is in the basement of a three-four story building. There needs to be more signage letting people know that this is a U-Haul facility. Also make the return vehicle signage more obvious, it was a little confusing returning the van I borrowed. Amazing customer service from the two personnel I spoke with.
Avery HLower your prices on the cargo vans . Maybe lower the cost of mileage.
GARYWAYNE PI dropped off after hours so I don’t know about the interior of the facility but the drop off itself was easy.
Michael wThis review is for the drop off in Utah at U-Haul Moving and Storage of Sunset at 1200 N Main St, Clearfield, UT. The system has a glitch as I did not return it to Alexandria. The Sunset location was excellent and the gentleman at drop off unhooked me, checked on how everything went and if anything needed service, and was a great face for the company.
Kristina EEasy pick up and drop off
michelle tI was helped by a customer service agent named Will. He was phenomenal. Will helped me with my reservation and he helped me with my return to out of his way to make it a great experience and I was extremely pleased with my experience today. I would highly recommend this location for a truck or trailer rental.
Brian BAwesome
Abdul mGeneral manager was very helpful. Very smart and knowledgeable guy
Nikola IThe manager Brian was extremely helpful in answering questions and ensuring I was getting the best vehicle for my needs.
Karen MI returned the trailer on Thursday June 4. It was no scanned into the system at that time. It wasn’t scanned in until Monday and I was charged $90 for a late fee when I returned it earlier than was scheduled.
DAVID LGreat customer service too!
Chance HDifficult to find the entrance. They did not ask if assistance was needed for a first time driver. They did not do a walk around. Once vehicle was started, indicated that an oil change was needed. When we asked about this, we were told that this is just an indication that service was needed and we were ok to drive 400 miles. We went to another uhaul location and they checked the fluids and found that there was 0% oil life remaining and they added in 3.5 quarts of oil, added washer fluid and checked the tire pressure (60 in both front tires, 91 in back left tire and 87 in back right tire - max is 60psi!) Second location also let out tire pressure and told us that with the issues, this could have caused a blown tire or engine issues. This delayed us an hour. Upon return of the cargo van to the original location 2 days later, they stated that a 3rd party does the service on cargo vans, but would see if anything could be discounted. Bill didn't show any discounts.
Vibe BThe vehicle we rented had some defect with the ignition, which made it extremely difficult to turn the key. We were on a tight time line with moving decorations to my wedding venue, and I couldn't get the damn key to work to start the truck. It caused a lot of stress as i almost had to reload everything into my friends car, after several mins and panicking, I got it to work. My fiancé had the same issue when returning it. I suggest pulling this truck from your fleet until it's properly working and the issue with the ignition is resolved!
Carol HThe lot is overcrowded and extremely hard to navigate
Richard PEasiest U-Haul experience I have had to date.
ZACHARY SRemove speed bump from front entrance
ANNIER MExcellent Service
LEON HFriendly, efficient, delivery as promised, clean, equipment working well. Thank you.
Helena SEasy to return our equipment and staff were very helpful. No issues. Would definitely use U-Haul again!
Lauren CGreat location, great service
Serge HEquipment clean but old. Steering wheel rubber dissintegrating
George VFantastic employee on duty. Very impressed with her skills.
Eric BThe office was as closed but I have always received great service.
Sharon GI left you this weekend and only have a small wine storage unit left. I'm sure you have it in your pricing algorithm, that people leave for many reasons, but I was perfectly happy using your warehouse and paying a high but not painful rate, but the incessant price hikes made me consider the fact that I have other options. We moved our stuff to another warehouse outside of town where we had excess capacity and then we moved from a larger to a smaller wine storage unit. I would have stayed for years, as it was convenient and I would have even made a long-term commitment if it was available. As it stands now, I will keep my little wine storage unit for now, until you raise it to a price that no-longer makes sense. Nonetheless, it was a hassle to move and now I have lesser positive feelings for your organization.
THOMAS PThe van was good.
William BThe gentleman who owns this location was one of the most friendly helpful and kind person. I’ve met in a long time. He made what had otherwise been very stressful relocation a lot less stressful. The owner’s name is Michael Acree.
isaac mThe man who rented me the trailer was professional
Michael BNice group of people working this location
Dan cABSOLUTELY RECOMMEND TGIS LOCATION!!!! The ease in returning the truck was great. Super location. Also, the customer service representative was fabulous.
Suzanne SThe staff was helpful in giving us a contact to address our complaint regarding our overall experience and drop off was simple enough. Other than that we didn't have much interaction at this location.
Anthony BEfficient and friendly customer service - no wasted time. Will rent here again.
Jack FMake sure your employees do their job we were charged for an extra day when we turned in our rental early
Joseph EVery friendly.
Maria BKey for this specific truck occasionally malfunctions due to wear and tear of the metal. I recommend replacing it soon since I had trouble starting the engine several times
Alyssa KSecond time renting from this location, Great both times even when they were busy they had great service on pick up and drop off
KYLE RFix your phone vehicle check process phone app. I have tried to use it twice in the last two weeks. Both times after going thru the process and taking pictures requested - it fails to upload and times out.
dan cSlow pickup and return process. Understaffed.
joseph sJust keep doing what you’re doing, staff is professional and courteous, equipment is kept clean and in good order.
Stephen KThe wires from the uhaul were old and - not well maintained for use on my long trip....as I am not an expert, I could not have predicted that rain would cause them to cause a short in my car. I will expect a refund of $199 for the cost of care by my dealership Lexus. Also, please refund me for a lost day of travel because of the delay. I have filed my formal complaint with UHAUL.
Mary G