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Hilary RCustomer Reviews for U-Haul Moving & Storage of Bethpage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
good morning i WOOD LIKE TO SAY ALL OF THE STAFF WIS THE NICE i AVER MATE i ASK FRO SOME THING AND NO PRIVB VERY NICE i WILL REAT FROM THEY AGENE THANK YOU AND HAVE A NICE DAY
kj hBoth gentlemen that helped me during pickup and drop off were very courteous and professional. Thank you.
William GCarlos was great at pickup, and Robert was great at drop-off. This was my 2nd time renting there, and I’ll definitely rent there again.
KAREN NThe vehicle was very old a d needs maintenance. Seems like the front end needs to be updated and rotors and brake also. Couldnt drive more than 40miles an hr on thw highway. The overall condition of this vehicle isnt fit for usage
Affran RFriendly and professional service.
DAVID LService is great. I’ve used this location many times. The help is always there. They do a good job.
jerry rThe rental truck was older, and the air conditioner did not work properly
Carlos VI was told that I should get a particular coverage that was an extra cost but would be good in case I got a flat tire they would come and fix it. This was a lie because the rental comes with this coverage. It is not extra and then…. I did get a flat tire!! How ironic. It almost seemed like the employee knew there was something wrong with the tire on the truck I was given. Luckily there are other options for renting trucks and I will go elsewhere should I need one in the future.
valerie DRobert was great and a pleasure.
Ramon AHave both the vehicle and the trailer being rented at the same location upon pick up. Major inconvenience.
DEBRA OI really cant think of anything. I've rented from here multiple times in the past two months and every time its been wonderful. The app is great, the people at the location are great, the vehicles are great, and customer service is awesome!
Linda JBrand new vehicle. It was extremely clean and ran very well. The associate Carlos was very nice and helpful. Good experience overall.
CHRISTIE RGreat people working at this location.
Herman MThe staff was very helpful both at pick up and drop off
Anthony LGood service
matthew aExcellent customer service
ERIC XThe young man who helped me was inundated with work, however he was able to help me in a timely and professional manner. He was polite, courteous, and helpful. He is an excellent employee.
patrick mWe reserved the trailer on the Internet, where it said reservation guaranteed select time then my husband gets there and they said that the reservations are not guaranteed and they don’t have a trailer for us that we have to go to Bethpage and they would only have an open trailer for us not to close one that we had reserved. They claim that they tried to contact me, but they had my phone number wrong and nobody picked up so they didn’t try to reach out via email at all meanwhile, on my profile the phone number is correct. This was very disappointing because we needed a closed one for the reason we booked it and why would they say the reservation is guaranteed and select a time if there’s no guarantee of a reservation. That’s false advertisement. And the fact that they hadn’t tried to reach out via email when they claimed the phone number wasn’t working is also unacceptable plans were made based off of this reservation. Then my husband had to drive back to Bethpage to drop off the trailer that we rented, he was not able to drop off at the Huntington location, which is where we originally scheduled because it’s close to our home. This whole experience was disappointing to say the least and nothing was done to compensate. They wouldn’t even take the trailer back in Huntington. They told us that they would charge us $200 and we’ll be blacklisted and we wouldn’t be able to use U-Haul again.
Michael DI believe Robert is the name of the person we rented from. He was excellent both when we rented the van and on the return of the vehicle.
Steven SRobert is a very nice human being
Herman MYou need an extra worker there you have one poor kid doing everything with a line backed up every time , if I were him I’d quit….give him a raise
JOSEPH RStaff was great, helpful and accommodating.
BRIANM WThe alignment on the truck was way off. It smelled terrible. The steering wheel was so dirty. It sounded like it was going to explode whenever I would accelerate. 2 men that checked us in and out were very nice.
jennifer aService personal, for both pick up and drop off, were friendly and professional
SALVATORER MThe attention was excellent and cordial, He got me going fast, on the return was no hassle and fast.great people.
SERGIO FWas a great experience
LORI MThe first cargo van I was assigned smelled like cigarette smoke both INSIDE the driver's cabin AND the back cargo area. We had to ask for another one. This should have been picked up (and definitely charged to the prior rentor) before me. Additionally the poor ONE GUY working is not fair, he was busting his body to help a LINE of customers on a Saturday. Kudos to him. Thumbs for expecting ONE EMPLOYEE to handle this without breaking his back.
c hEVERYTHING WAS GREAT FROM START TO FINISH
SALVATORE FGreat experience. Staff was very friendly and helpful.
Michael BOnly 1 suggestion you should have more small trailer with ramps like 4’x6’ 🤗
MARLON iI've used this location twice recently for van rentals. Both times the workers at this location were extremely helpful and the vans were in great condition. I was considering trying a rental from home depot, but because of my experience here I am going to stick with Uhaul.
francesco a1)Pick up was a bit long. There was only one employee on duty to help everyone; people picking up, people dropping off, people buying packing supplies. Although he was working quickly and efficiently, he really needed some help. 2) Although the trailer was well maintained overall, the ratcheting straps used to secure the vehicle to the car were stiff and a bit difficult to operate. The ratchet portion needed some WD40/lubrication.
David GIt was good
Satnam BThe manager was very helpful, respectful, and made sure i was taken care of.
Kenneth RIt was great
ALEX CFirst time renting here. Your employee Carlos did a great job.
Harold RComputers were slow, took 1hr to get my already reserved trailer. Trailer came missing the wire to allow me to have working lights on trailer. Left the lot without working brake lights on trailer. Asked worker if I buy the extension, do I get reimbursed.... he said no..... so I had to spend 22 bucks to get the $40 rental working?? Doesn't make sense.
Andrew CThe trucks steering was horrible. As soon as you let go of the steering wheel the truck turned right and in general it was all over the road.
Michael THave them clean found a lot of screws and bolts on the parking lot that could have punctured my new tires
WAYNEM FRob was great! He was very helpful as he guided me flawlessly through the process. Overall, an excellent experience. Would recommend this facility to another.
Ronald VBe more upfront with the cost, the mileage charge is ridiculous!! A simple van avg cost should not be $250! Fo 2 days and less that 150 miles thats crazy sorry I won’t be doing this again!!
ANASTASI KNice ppl and fast attention
FABIANA FVery courteous people, thank you
JAVIER OThere was a sticker with the vehicle ID number placed on the dashboard in front of the instrument panel. It blocked the shifter settings (park, drive, reverse, neutral, etc.) At first, I thought the panel was broken, but I eventually found it. This is not a safe place to place this sticker. Also, the reverse camera was broken.
George RN/a
Jaclyn BBroke down
Ronald SEverything was good
JOSEPH AI had a great interaction with Carlos who was working that day. He was very helpful and kind.
NATANAELDALE YConvenient location. Quick and efficient service.
RANDY TI got the truck with 3/4 gas. And returned it with 3/4 gas. And still got charged almost $18 for gas. Rep put the wrong fuel level in the beginning and I didn’t realize. Other than that, it was a smooth process.
Francisco RVery helpful and friendly staff
ELIZABETHDIANA SSome of the totes were dirty
DENA M