Customer Reviews for U-Haul Moving & Storage of Blaine

Rating:

5.0

I can’t think of anything. The representative was very friendly and helpful.

Rating:

5.0

Great job at this location!

Rating:

5.0

Have used UHaul many times for self and family. Always great service at a reasonable price. On line reservations work great. Blaine MN staff are courteous and helpful.

Rating:

5.0

Friendly staff, and great service.

Rating:

5.0

The customer service from Jacob was amazing. Really helpful and moves quickly. Great professional.

Rating:

1.0

This location gave me a 26” truck that was not maintained. We drove the truck to our house. Hired movers to load the truck. Then the truck would not start. We had roadside assistance look at the truck and they said the condition was unable to be fixed. U-haul made us wait while we had movers on the clock to determine what they were going to do. It took 1 hr for them to say they had to have the truck towed. So we had to have the movers remove the items from the truck. We spent $600 on movers just to have nothing moved because of the horrendous condition of the vehicle. Not to mention the $525 for the truck rental. After all of this they sent us to the Coon Rapids location because they said they had a 26” truck available. We drove 25 minutes just to find out they in fact did not have a truck available. Then we ended up having to go to Plymouth to get the truck. By the time all this was over the day was over as well. We had to re-hire movers the next day. We still have not heard from u-haul or been reimbursed. Not acceptable!!!

Rating:

4.0

Reason I wanted to leave a review was to let the location know that the company hooked up the trailer to my vehicle. Tow chains were way too long and the person looped them through and back on to the chain which I thought was odd but didn't want to tell anyone how to do their job. Got to my location 45 minutes away - one of the tow chains had come undone. I hooked it up my way and drove back. Got back to my location and the other had come undone... So if I had driven 1.5 hours both would have come undone. Trailer was very dirty like it was driven down a dirt road and not washed off but that didn't bother me, chains were a bit concerning so I wanted to mention it here.

Rating:

5.0

Tech that did install on base plate and wiring went above and beyond anything any customer should expect.

Rating:

3.0

Price online says .99 cents per mile but I was charged more. Why is that?

Rating:

5.0

I remodeling new storage in garage by roof.

Rating:

5.0

Staff is friendly and helpful. Thanks!

Rating:

5.0

The two kids at the counter at 8am 9890 central ave Blaine Minnesota. Those guys needs a dollar raise

Rating:

5.0

The guys here were supertastic They went up, above and beyond assisting me!

Rating:

5.0

The employees here sent above and beyond to help me I had a boot on my left foot and they were so helpful and understanding

Rating:

1.0

Whoever the guy was that hooked my trailer up was very rude

Rating:

5.0

William was very cool and handsome! What a cool and handsome guy!

Rating:

5.0

While renting our trailer, the trailer light wiring harness was defective and eventually fell apart while we were in a remote location. I had to travel 20 miles to find a new one and repair it myself to have lights. There was also no crank lift for the 6x12 trailer to assist getting it off of my vehicle. I threw my back out trying to remove it from my truck.

Rating:

5.0

Seriously first class service

Rating:

5.0

The trailer was frozen to the ground in ice and the employee asked me to pull it out with a chain. The trailer almost slid into the back of my truck. Dang, it was close to a horrible incident. The rest of the rental was perfect.

Rating:

5.0

Great Customer Service

Rating:

5.0

Both sales persons were professional and bet pleasant to work with.

Rating:

5.0

Customer service was amazing. Love U-Haul!

Rating:

5.0

I used U-Haul storage for 3 years and never had any issues. The staff was friendly and helpful. I used the website to make payments and it was very easy to use and convenient.

Rating:

5.0

Nothing Jake was great and very helpful. Thank you Jake

Rating:

5.0

Everything worked well. Service was great! Fast, efficient, had me checked out, hooked up, and on the road fast!

Rating:

4.0

Trailer was not there when I was there to pick it . I had to go to a different u haul to get a trailer

Rating:

1.0

The employee who checked me in was very uninformed and unhelpful. For example, we were never told how much gas we were supposed to put back in the tank before returning our truck, so we fully filled the tank. Upon checking out at the front desk, we were informed that we should only fill the tank half way. We ended up paying way more for gas than we should have and it's a result of the employee who checked us in at the beginning of the day. I would not recommend this location to anyone.

Rating:

5.0

Great customer service!!

Rating:

5.0

Jake was friendly helpful and knowledgeable!! Thank you !!! You made the move from Blaine to Madison easier for sure !!!!! Keep treating your employees well! It is obvious he likes his job !!

Rating:

5.0

Super helpful

Rating:

5.0

Your e-reservation system messed up my order and confirmation, but Jacob worked hard to get everything back on track. Great customer service.

Rating:

5.0

My truck was clean but was showing a check engine light. Hopefully the guys there will check it out before somebody traveling has a breakdown on the road.

Rating:

5.0

Always Excellent. Thank you UHAUL for all that you do! Chris Schulz Executive Director AKASPORT

Rating:

4.0

Staff was excellent, equipment was a little old, the truck I rented had a crank window. Not super important but I didn’t know they still made them that way!!

Rating:

4.0

Get the glitches out of the app. It took many attempts and over 30 minutes to get the app to let us be ready and done

Rating:

4.0

Truck had issue with marker lights and dolly had broken cross bar, but customer service was excellent,

Rating:

5.0

Pleasing experience from beginning to end.

Rating:

5.0

Great customer service! William and Isaiah helped me get what I need and rent the right truck for my move. Would definitely use this location again.

Rating:

4.0

Excellent customer service, accommodating to my schedule when I needed to switch days, I would rate higher, but when I called and again when I dropped off, I was told 45 minutes to 1 hour, but the actual time was closer to 2 hours.

Rating:

5.0

I am happy with my experience and the service provided.

Rating:

5.0

Helpful and courteous staff!

Rating:

5.0

Staff was very friendly at both pick up and return!

Rating:

5.0

The manager was so helpful and very informative He was so sweet and helpful. I would recommend this place to anyone

Rating:

5.0

Calvin is a trustworthy, pleasant and quick installer. He wired my car hitch in under 30 mins.

Rating:

5.0

The return went smooth...

Rating:

5.0

The ratchet holddowns on the Auto Transport were barely functionable. Made the transport difficult, and at times it felt unsafe. While returning to the location, I advised the employee. He understood and promptly advised how they would fix it. Seems like they needed new ones or lubrication.

Rating:

5.0

Quick service, clean & friendly staff!

Rating:

5.0

I don't think there was anything that I thought of that wasn't right at this location all was perfect thanks.

Rating:

1.0

Horrible U haul experience. First and one time user. Do not recommend. My experience consisted of having my overall travel increased by over 150miles, changes to pickup location and “acceptable” delivery location with little to no advance notification, and being informed that if I don’t take the trailer to their specified (revised) drop off location (which changed via email… an hour after I started driving) I would potentially be charged 100s of dollars. I know the individuals that work at these locations/branches are not at fault and they are likely victims of the system no different than myself; the failure is the U Haul logistics system. If the use of their product is unavoidable, plan on setting your expectations low and watch your app, text messages, and emails… while legally driving. I’ve personally told 3 people today of my poor experience today and will share my story with emphasis to anyone that will listen. I will avoid using U haul in the future at all expense and will recommend that others do similarly. I would recommend to use local (non-corporate) rental providers instead…. Spending the extra $$$ would have saved me hours, miles, money, and frustration.

Rating:

5.0

Always is getting a great service at this location!

Rating:

5.0

Very friendly and professional staff. Glad I picked UHaul!😁👍

Rating:

4.0

If a person doesn't use the furniture pads, they should refunded. We put ours in the bag because we didn't need all of them, but were still charged. Not great customer service on that. As for the vehicle, I wouldn't say it was well maintained. The shifting of the transmission was questionable. Thankfully we didn't have far to go and were able to get our moving done.

Rating:

3.0

I felt like the intake representative was very abrasive and spoke very loudand was sarcastic unnecessarily.

Rating:

5.0

Nothing

Rating:

5.0

I have zero complaints about the customer service. The person helping me was very friendly-although he was multitasking between me and another person. (I did not mind at the time-but later I felt "some important things" might've been missed because the attention was being shared) I was hastily told when I picked up the truck that the gas tank was full and I needed to return the truck in the same condition.. I filled up the tank before I returned the truck and the gas charge equaled way above what I used as far as mileage. I brought this up to the person at the register and they said that "they don't give the trucks out with a full gas tank" and "it is all registered within their computer system." Ummm-How then would I know how much gas to put in before I bring it back? I drove 11 miles and ended up paying around $12 in gas to "fill up the tank" as was requested. Aside from the gas issue-everything else was seamless as far as renting the truck.

Rating:

5.0

Well done and professional Thanks

Rating:

5.0

They met me at the truck. Was outta there real quick.

Rating:

2.0

Wrong trailer given. Asked for 4x8. Got one 30" inside diameter. Returned and given proper trler.

Rating:

5.0

The staff was very professional and courteous.

Rating:

2.0

TERRIBLE experience!! As a senior citizen, I was taken advantage of, overcharged and threatened. Before this experience, I had made MULTIPLE purchases of moving supplies, and I was prepared to rent other units. Since this happened, however, I will NEVER set foot in this facility again, and will certainly not recommend it to anyone!!

Rating:

1.0

The tire was very low, the running lights did not work making it very unsafe to drive!

Rating:

5.0

Very professional

Rating:

5.0

little snack or candy is nice

Rating:

5.0

Nothing at all

Rating:

4.0

They were supposed to change my email and instead just added the new one and still kept the old one also and sent my email to my ex also. Not cool.

Rating:

5.0

Great service

Rating:

5.0

They are friendly and they are very helpful, they strive to meet a person needs.

Rating:

5.0

I have rented trucks and bought supplies from uhaul for years. This is a true helpful and professional company! Glad they are around! Thank you

Rating:

5.0

Good u haul

Rating:

5.0

Post signs that customers need to take a photo of their unit on move out day before they can check out.

Rating:

4.0

Good company

Rating:

5.0

Ty I appreciate the service and help with the unit. Regards, Bruce

Rating:

5.0

Everything went well ,staff members friendly customer service friendly.

Rating:

4.0

Process was straightforward and convenient. Check-out was smooth with no problems. I would recommend to others.

Rating:

4.0

Pleasant experience

Rating:

1.0

Lost keys , didn't get no help with that the cost is way to high 24 hour access go after hours for the Blaine police to harass you over all horrible

Rating:

5.0

I had my storage unit here for about 7 years and never had an issue. Would highly recommend.

Rating:

5.0

The storage unit(5x10) was a perfect fit for 2 of our motorcycles. 100/10 nuggies

Rating:

5.0

This uhaul was always very friendly and helpful.

Rating:

5.0

I just wish U-Haul pro rated charges. That was a ton for only 5 days.

Rating:

1.0

My mother's ashes were in the truck and I was in the hospital and this is what and how you treated me wow 😲

Rating:

1.0

Lock was broken on unit 105 Water damaged my furniture

Rating:

1.0

These guys stole stuff out of our truck to start with then manager made every excuse that he could too cover for his Criminal crew

Rating:

3.0

After getting unit I realized that it seemed a little expensive I would tell someone about uhaul storage but I would tell them they feel a little expensive

Rating:

5.0

I will use this facility again, if ever needed! Great customer service👍🏾

Rating:

5.0

I was able to show up unannounced and get a storage unit. The day I was moving out I simply let the staff know and I was out. It was so incredibly convenient and helpful to work with the people at U-Haul. I would definitely use them again!

Rating:

5.0

Jake was very helpful

Rating:

5.0

Flawless

Rating:

5.0

The guys here have been so accommodating and fast. I was able to obtain a storage unit on demand as well as a truck. Very fast and friendly service!

Rating:

3.0

Leaking roof in unit 1716

Rating:

5.0

Loved the easy access.

Rating:

4.0

Only reason not excellent was billing issue on your side cased confusion and hassle for us. In the little over a month we had the storage we had to there three times to talk about the issue.

Rating:

5.0

I was pleased to make the staffs day. Employees were very nice and very helpful.

Rating:

5.0

24 hours access would be better

Rating:

5.0

Great place to store. Great price for the location and service level.

Rating:

4.0

Too much "Dust" this year... Don't know why ? Or How!🙃

Rating:

2.0

My experience with UHaul is messed up reservations. If not the truck the storage unit. This time it was the storage unit.

Rating:

3.0

Didn’t like the ceiling caving in on storage unit 115

Rating:

1.0

On the day I went in to pick up the uhaul and put stuff in the storage. The lady who was serving was very aggressive and angry at the person who went to help get the uhaul and also aggressive and angry at me. When I approached her about it she said she was joking at the staff, then she began angrier and canceled my service. Because I didn't have enough time to search for another uhaul location, I decided to retake the storage and uhaul. On the next day, when I went to the storage to put stuff in it, the door couldn't open. Then I went to the staff to get help from them but, no one was available to help me to open the storage door in that cold and freezing weather, so I returned all the stuff that were in the car. Another thing was the car manage. From 9890 central Ave. to 698 Highland Tril was 10miles but the manage they entered was 20 miles.

Rating:

2.0

disappointed that when i went to the unit on the day i was to move my stuff in, and upon my arrival, there was a foot of snow in front of my door. and my door wouldn't open very well because it was froze to the ground.

Rating:

1.0

My experience with the owner of the Blaine location over what should have been a simple billing issue was probably the worst experience I've ever had with a business. I wasn't able to even fully explain the situation I was seeing with multiple credit card charges/double billing before breach of contract and auctioning my items were mentioned, and further efforts to try and actually explain the situation were met with an aggressive tone, immediately cutting me off mid sentence and not allowing me to explain the full situation. This experience is THE specific reason I moved out of both storage units we had rented. We now have a storage unit with another company, and will not be using uhaul in the future for our storage or moving needs after this experience.

Rating:

5.0

Very nice place. Never had any issues

Rating:

3.0

I was told that my things were not moved but yet the arm of my oversized recliner was broken and my antique table was broken in two. After removing everything I did see that there was somebody in the store still but doors were already locked so I couldn't tell them about my things being broken.

Rating:

5.0

Always friendly and extremely helpful. Thank you 😊

Rating:

5.0

Staff answered all my questions and solved our storage problems.

Rating:

5.0

Dealt with the wonderful owner, Lucy. Highly recommended!! Everything was soooooo easy, convenient, and price A+!!

Rating:

4.0

Bad: Key card never worked so just had to push button until someone opened it. Told to wait > 30 minutes for locksmith (and I paid $50) and when he did not show employee drove to storage unit and cut off lock in 5 minutes. Should be standard offering and who kept my $50. Some employees to busy to be pleasant or helpful. Customers bother them. Days after we called to verify they knew we were out of the unit, we still got a e-mail for a bill to continue. Need to get your act together. Good: Several employees we pleasant, helpful and knew what they were doing. Overall I would use U-Haul again. Just have to be watchful.

Rating:

5.0

Clean unit, easy access

Rating:

5.0

I’ll be back for any storage needs

Rating:

5.0

The manager is superb!

Rating:

5.0

They were very very helpful and understanding this place is awesome

Rating:

3.0

The employees I dealt with on 5 sep were all rude. Then when my wife called the facility on the morning of 6 sep she was again spoken to very rudely. The facility itself is nice but only one employee were worked with was nice and helpful.

Rating:

5.0

Lucy is helpful and leads a very capable, friendly staff. Facility is always super clean.

Rating:

1.0

Most of my items were damaged and had rat poop and dead rats in my storage. Even though that wasnt the big reason I couldnt pay for the storage units, it was very disgusting and did make me very angry. Personal things caused me to fall behind on my storage and I apologize and never was my intention to bail or not pay for my storage but very disappointed with how the storage units were not taken care of. When I have the funds, I do plan to pay my debts but right now, I am barely making ends meet. Also did not like the attitude of the manager as she was rude and disrespectful.

Rating:

4.0

Was a little disappointed when I rented a 10x10 and got two 5x10s next to each other. Makes for difficult storage of larger items, which is why I rented the 10x10. Will be looking elsewhere for an actual 10x10 unit. Other than that, everything is great. I wish this location had an available 10x10 unit.

Rating:

5.0

Edgar and Ethan were amazing. They made the changes I needed quickly, painless, with great customer service, and appropriate humor in a stressful situation for someone trying to move. They went above and beyond and I would recommend this place just because of them.

Rating:

5.0

Only once did I go there and all the lights were out in the storage area I have 24 hr access

Rating:

5.0

All of the staff are very professional and helpful. Lucy, Eddie, and Zach were very helpful. I highly recommend renting trucks and storage units from Blaine U-Haul.

Rating:

1.0

It may seem weird I would give a poor experience when all the bullet points say yes, but here is the deal, was the staff friendly, yes, but it took four people to get the simplest thing done, the first gentlemen was very friendly, but couldn't do one thing right, the second person helped him a little, then walked away leaving him once again to struggle, a third person joined the struggle, but he too left when things got too complicated, finally it took one young man to take over and complete the task of taking my online reservation to rent a storage and make it happen, but this poor soul was running the entire show at this facility, it was like he was the only person that could get anything done right. Even after he had completed my transaction, the card he gave me wouldn't open the gate, and I had to wait and additional 15 minutes just to interrupt the young man who was helping someone else and tell him my card wouldn't open the gate. It took me 1 hour and 20 minutes from the time I got there to the time I left for me to drop off an air compressor into storage. So painful.

Rating:

5.0

Employees were particularly accommodating and friendly

Rating:

1.0

There was a woman who worked there and was very rude constantly

Rating:

1.0

We were on the property unloading and were a few minutes after the due back time and they charged us for two full days because we were late. We’ve tried calling multiple times to discuss and the phone support is so terrible that it is impossible to reach a live person.

Rating:

5.0

Keep up good jobs every one

Rating:

1.0

Rented in march, had an accident 2 days later, so I never set 1 foot into the unit. It sat empty. So I went yesterday to close account and asked for a receipt to close account. Walked away without. Got yelled at saying it would be emailed. I also was required to purchase a u haul lock which I removed and tried to return in original packaging. I don't know what to say. Yelling at customer don't want to come back. I've rented equipment there before and never had trouble. I don't know what to say.

Rating:

5.0

They were super quick they knew exactly what it was I was asking for and how to help me and they were very patient with me and I'm very happy with my U-Haul experience so far

Rating:

5.0

Everything went very well . I was even offered a bundle that met ally needs.

Rating:

2.0

The attitude of one of your employees was not very nice I was treated more like and inconvienece than a customer also was told your company would prorate my bill only to find out that wasn't true

Rating:

3.0

Fact that you will not rent to anyone who does not have a smart phone is just unacceptable. The sales person who helped us was gruff and dismissive.

Rating:

2.0

Everything was fine until I decided to move out. Two days later I was charged for the unit and returned that evening to sort it out. I was told to return the next day and speak with the manager. It was taken care of immediately, but it did unexpectedly make my acct negative and am still waiting for my refund. Hopefully this will not happen to anyone else again for it has been quite the hassle for me

Rating:

3.0

My 24hr access didn't seem to ever work the last 3 month which made it impossible for me many times. Moving out could have been done on time had my gate access card worked. Very difficult to get moved out of storage in a timely manner when the best time to move is evening / nite time hours and you can't get in to your unit. But over all the last 6 years that I had my unit were great.

Rating:

3.0

Did not realize that I did not have access early morning on a Sunday. If I had a key card, it's should have been able to have access at 0700 on a Sunday. I should not have to ask for special access.

Rating:

4.0

The lot could be better maintained. The exit instructions could be better marked. The keypads could be more visible. Still a very positive experience despite all these issues.

Rating:

5.0

Thank You

Rating:

5.0

Positive experience overall

Rating:

2.0

The staff was great; always friendly and helpful. We had three units for approx 9 months; spanning summer through spring. We were storing all our personal belonging from our home after we sold our home and were looking for a new one. All three units were outside. Unit One's plastic sheeting along the ceiling was 'flaking' and left everything in that unit extremely dirty. Unit Two had water on the floor at one point. We are assuming from the ceiling?? It caused an excess of humidity which ruined several items and required lots and lots of extra cleaning. For example, I had a Rock Salt lamp that sweated and left a salt residue all over the box it was in. Premium boxes that were supposed to last for several moves, caved in on themselves due to the humidity resulting in boxes we couldn't restack when moving, and damaged items. Unit Three had mice issues. Everything had to be sanitized; they climbed into the holes that you use to carry the boxes and had feces in 95% of the boxes. This unit housed all of our kitchen items, so probably had food smells which I'm sure attracted them as well. I spent weeks sanitizing every item I could, and threw away what I couldn't... that included linens, kitchen electronics, furniture, etc. We lost a lot of things. One thing to note is this unit is on the outside of the property which is next to a tree line, so we are assuming that is why we had issues with that one. We opted to go with the outside units because we wanted to save money. We have never used storage before and thought it would be fine. We were wrong. If we have to move again, we would never consider this as a viable option. That being said, the staff was great and very helpful.

Rating:

5.0

Very helpful and friendly staff. Any and all issues I had were taken care of right away.

Rating:

5.0

Excellent customer service ...excellent place...will recommend to all!

Rating:

3.0

The truck rental is always a problem never the right size not enough mileage or time given for the move and trucks not on the best conditions

Rating:

5.0

Nice employees, and was out of there fast!

Rating:

2.0

I was running late and when I got there the code wouldn't open the gate for me..

Rating:

5.0

Clean facility and friendly and helpful staff. Great experience!

Rating:

5.0

I rented an outside, medium sized storage unit for about 6-months. Month to month contract and 24-hour access. All good

Rating:

5.0

Excellent customer service...appreciated the knowledge and help I received...working a lot in the industry it is hard to find the kind of service I received at the Blaine location...Top Notch!...Thx!

Rating:

5.0

Very patient, answered all of my questions. Helped me make sure my car would fit

Rating:

1.0

Worse than poor! They were extremely rude and judgemental! I will never use this location again! Hard pressed to use Uhaul ever again! They turned a bad experience into a nightmare!!!

Rating:

5.0

5 star storage!

Rating:

5.0

Very pleased with the entire experience. We will be back again for our last move from MN.

Rating:

4.0

Great place to rent from!

Rating:

5.0

I rented a storage unit with U-Haul. Great customer service all around. Compared to other self storage facilities nearby, U-Haul is affordable and straightforward. Month to month 24/7 access.

Rating:

4.0

The staff was very accommodating and efficient!

Rating:

4.0

Staffs were wonderful. Facility was convenient

Rating:

1.0

First rep was terrible had no idea what she was doing and made it a bad experience. 2nd person after coming back to have mistakes fixed was great and helped us get everything straightened out.

Rating:

5.0

Super helpful and provided lots of informative information. We will be back for more services.

Rating:

5.0

All staff did great

Rating:

5.0

Lucy proved to me that she is the right person for managing this place Thank you Lucy very much.. You were great 👍

Rating:

3.0

I needed a truck to move some things locally and it was never mentioned that I needed proof of Minnesota residency. I just moved here from Illinois and do not yet have that proof.

Rating:

5.0

Best ever. General manager Lucy plus other staffs were awesome! Have what I needed! Communications were on track.

Rating:

4.0

I feel that my small storage was expensive but Uhaul kept my valuables safe and damage free. Work out better prices, overall I’m satisfied.

Rating:

3.0

I have used this facility for several years The unit itself provided what I needed for storage, but it was the rude office workers that finally made me choose to end my time with them.

Rating:

5.0

The Manager was training a new employee. They both were very nice and helpful. The facility was very clean. I'm totally satisfied.

Rating:

5.0

Very efficient & helpful!!

Rating:

5.0

Friendly and helpful, only complaint is ‘buggy’ computer system. Service was great though.

Rating:

5.0

Staff was friendly, timely, and set realistic expectations with us based on their current workload. They allowed us to change our date as other factors on our end changed. Our move went very smoothly

Rating:

5.0

I love the people at this Uhaul! They are so great, friendly, helpful, and easy to work with. I really appreciate how much they help us out. If only all customer service were that good. They rock!

Rating:

3.0

Giving an 8 hour delivery window is absurd. No one answered/called back over a period of several hours. No call when my U-boxes were near arrival. Michelle- the delivery driver was great though.

Rating:

5.0

I wish I new the guys name that helped me with my portable storage he gave me a month free and made it so simple to get!! he deserves recognition and was working at the blaine location at 6pm on the16

Rating:

5.0

Customer service was excellent and a very nice place Will do it again if I need to

Rating:

4.0

All good till I went to get my stuff out.....then delay till they fixed the gate so my truck and workers and I could get in to get my stuff out. Then just fine! Thank you!

Rating:

5.0

U-box was delivered and picked up when promised. Upon delivery, it was placed exactly where I wanted it. Thank you for making my experience a pleasant one!

Rating:

3.0

The service was great and well organized

Rating:

2.0

When my son and I went into the facility to return our moving truck, the entire area had a strong odor of weed (Marijuana). VERY ANNOYING. It was very obvious that it was U-Haul Staff.

Rating:

5.0

You should pay Ethan more. Seriously. He went above and beyond in every way possible. He has absolutely ensured that I will only use this uhaul location for any and all of my moving/truck rental needs

Rating:

5.0

Very easy to use

Rating:

4.0

I did not receive the email upon my cancellation of the storage unit #315. We checked out, 12/02/18 nothing was acknowledged via email as I was told would occur. Please confirm

Rating:

5.0

Great place I will be back.

Rating:

5.0

I was only picking up a U-Box from this location, but everything went very smoothly. Staff were polite and helpful.

Rating:

5.0

Easy. Walk in go thru detail and open storage. Simple.

Rating:

5.0

I had a wonderful and east experience at U-Haul. From my check-in to leaving, everyone was helpful and kind.

Rating:

5.0

Great service and staff.

Rating:

1.0

Lied to and charged 250$ extra because U Haul said so We will NEVER USE UHAUL again.

Rating:

1.0

One of the most unprofessional customer service experiences of my entire life. I was quoted a price for a storage unit that didn’t exist. There is not enough space allowed to explain the clown show.

Rating:

5.0

I never went to the facility. I was a U-Box customer only. Theydid an excellent job. I was very pleased with the service and will recommend them to everyone. Thank you.

Rating:

3.0

I live in Apple Valley, so I am not sure why my UBox was stored in Blaine. It was very inconvenient to get things from the box.

Rating:

5.0

The staff were incredibly helpful and knowledgeable. They responded to all questions very promptly. They made this move a positive experience!

Rating:

5.0

The staff was very helpful and knowledgeable ! Super friendly as well !

Rating:

1.0

Nothing was right at all

Rating:

5.0

Michelle did a great job on U-Boxes and Stephanie and team are always good to me as a regular customer.

Rating:

5.0

Good jobs every one

Rating:

4.0

It was fine.

Rating:

5.0

Phone service is slow when busy but otherwise always friendly and helpful! I will recommend and use them again!

Rating:

2.0

I was charged for my locker weeks after I was out. I called and left a message and nobody called me back. I called again and talked to a woman who said she would look into it and call me back (didnt)

Rating:

5.0

N/a

Rating:

5.0

Very helpful!

Rating:

5.0

This is my family's second time using your facility . We've never had an issue either time. Will definitely recommend in the future to family & friends .

Rating:

5.0

Staff were friendly and the facility is clean. I will always come back if I need help

Rating:

5.0

My time using the U-Haul storage facility was very satisfactory.

Rating:

5.0

Wish the store was open a little later, to access my unit later, but still not complaining!

Rating:

4.0

Good

Rating:

2.0

The u-haul store employees forced me to reverify myself while I was verifying myself during a self check-in. The act was extremely tedious and disrespectful.

Rating:

5.0

Michelle was the best!! Very professional, personable and top-notch customer service. Give her a raise!