Customer Reviews for U-Haul Moving & Storage of Bowling Green

Rating:

5.0

Wonderful employees! Addressed all of my questions and helped me get on the road very quickly and efficiently! Definitely would recommend this location to anyone looking to rent a U-Haul.

Rating:

5.0

I just handed the keys over at the end - it was great! No specific comments

Rating:

4.0

This staff practically bent over backwards to try and help with the issue regarding the car hauler. Said they would try to get the car hauler transferred to their location and consider me an “equipment transporter” so I wouldn’t be charged.

Rating:

5.0

service is great

Rating:

4.0

Great customer service. Drop off was simple and painless. I told them that the check engine light came on while I was driving and was told not to worry about a thing. Definitely will be renting from U-Haul again in the future. Thank you for making "not having a truck" no problem at all.

Rating:

5.0

Everything was great

Rating:

5.0

Excellent service

Rating:

3.0

No comments.

Rating:

5.0

Upgrade Uhauls computer system. Not tied to just this location. They are slow and cumbersome.

Rating:

2.0

I filled up the tank but the employee who checked in the truck marked the tank was only 3/4 and I was charged for 7 additional gallons. I received the truck with a full tank. I drove it 109 miles and filled the tank up with 6.8 gallons. And, the employee recorded it still needed an additional 7 gallons? I got ripped off.

Rating:

5.0

Couldn't do it without Uhaul. Nothing else comes close to their price and service. When combined with Movinghelp.com, they are the perfect team.

Rating:

5.0

Excellent service

Rating:

2.0

There was no designated area for drop off and it was quite confusing.

Rating:

5.0

Great staff!

Rating:

5.0

Excellent

Rating:

5.0

Todo el trato fue genial ,a pesar de que hablo muy poco Ingles me ayudaron lo necesario...sin mas lo recomiendo,Dios bendiga a toda aquella persona que pueda leer este comentario

Rating:

4.0

The staff were super efficient and professional. My only complaint is that the truck window was filthy making it difficult to see when driving. There was no fluid in the washer so the wipers were useless.

Rating:

5.0

Trailer was in great shape and Robert was great to work with.

Rating:

5.0

Very Very good service 👏 👍

Rating:

5.0

I keep coming back to this location because they are always friendly, professional, and quick to process my rentals.

Rating:

2.0

They didn't return or money, we were very little late to pick up, after we had already paid so they rented us another one after arguing they couldn't do I paid for another one but never got my money for the first one!

Rating:

4.0

My rental experience was very good. No issues. The only way thing that made me go to 4 stars instead of 5 was hearing one of the employees on the phone with someone else asking a question on the phone. It was on speaker and I could hear both sides. It was just very callous - she answered the questions, but in a very matter of fact way. Just put me off.

Rating:

5.0

The service was amazing and the staff was so helpful.

Rating:

3.0

Very unorganized, called 45 minutes ahead to confirm pick up appointment and still had to wait 30 minutes. Prices quoted when ordered was not what was charged by $40?

Rating:

1.0

Management is HORRIABLE. Dylan is VERY disrespectful. Customer service skills customer concerns, issues negative

Rating:

5.0

The Uhual truck was very good and beneficial to me. Customer service was great and I’ll be using Uhual again !

Rating:

4.0

My absolute only issue with the experiences of renting a uhaul here is the location/parking lot. It is off a very busy road and difficult to turn into (if you’re turning left off the busy road). Not a whole lot of places for people to park personal vehicle to check in/out. Thats literally it. Customer service was beyond fantastic, checking in and out was incredibly easy and fast. Store was clean, organized, fully stocked. My only “issue” would be the ease of getting into the parking lot.

Rating:

5.0

The car trailer tie down ratchet was rusty and hard to use. Otherwise all was good.

Rating:

5.0

Everyone was very friendly and although they were super busy they made sure my needs were met!

Rating:

1.0

Fix the wheel alignment, add some new rotors because those and the brakes were done! And adjust me price because I drove a total of 16.4 miles according to my gps and calculation. So I’m not sure why that piece of truck showed 23 and only using 1/8 tank of gas! Sounds like a SCAM! I will be contacting the ATTORNEY GENERAL first thing Monday morning because I have all of my screenshot! You all put my life in danger and then over charged me! Also the CHECK ENGINE LIGHT STAYS ON AND I inquired about that and was told oh it’s ok but the truck was a piece of MESS!

Rating:

5.0

Much appreciated service very nice an friendly will rent from here again soon thanks !!!!

Rating:

5.0

We dropped off our rental after-hours but it was an easy process--thank you!

Rating:

5.0

Business as usual expectation’s weren’t just met, they were exceeded due to associates providing excellent service and going above and beyond. I will not hesitate to come here again or to refer a friend.

Rating:

5.0

See above comment

Rating:

5.0

Customer service was amazing

Rating:

5.0

Great experience!

Rating:

1.0

Our final charges were incorrect.

Rating:

5.0

I hate moving. But u-haul was absolutely a 109% positive experience, every person every phone call - 5 stars!!!!!

Rating:

5.0

I had an Excellent experience at your location, the staff was knowledgeable and friendly, they had everything I needed. I was a blown away when I got in the vehicle and saw how clean it was, it looked brand new. I also returned the truck a few days early and got refunded for the days I didn't use it and that was awesome. 10 out of 10 will recommend!

Rating:

5.0

Online checkin is the worst. Will never do it again. Inside customer service gentleman was amazing. And very kind. Made us laugh and made the process a snap.

Rating:

4.0

I used the restroom when I moved my belongings into my interior storage and there was a cockroach on the wall. I reported it discreetly to the gentleman working inside so he could ask his mgr to call an exterminator, or address it however he/she saw fit. I understand these things happen as I manage a hotel, so my experience was still a positive one.

Rating:

5.0

Elijah at Campbell Lane in Bowling Green, KY was awesome! Went all the way helping me out.

Rating:

5.0

Got a great crew out there on cambell lane. Couldn’t of been happier

Rating:

1.0

U-boxes pick up and deliver wonderful. Storage facility needs a lot of help. Staff either not trained or computer system needs improvement. I was told I had reserved a storage locker 3 times. After the 4th time I actually was able to move things in. Not sure what the problem is at this location but it gets a negative star

Rating:

5.0

a-1 very nice

Rating:

5.0

Very helpful professional !!!!!

Rating:

1.0

Mouse poop and pee ruined all of our stuff in storage. We had a couch and cloths. The material and wood had holes from the mice. Very nasty and wouldn’t recommend to anyone

Rating:

5.0

My door got stuck and was off track needs fixing before it can rented out again not my fault either your team head help me get in to it. Ms Ethel white

Rating:

5.0

Excellent staff

Rating:

5.0

I was very pleased with the customer service. I haven't had to get a storage unit in a long time and when I did, I had to buy my own lock. So PLEASED that I didn't have to this time because my money was running low. SUGGESTION... Maybe when a customer rents a truck with or without storage maybe offer a free box or two or buy one get one free. Maybe some kind of rewards program for the customers that pay their storage on time.

Rating:

1.0

went down there to retrieve my belongings and they did not give me the chance to do so and were very rude. i tell everyone in town about them and to not go through u-haul. worst storage place ever!

Rating:

3.0

I work long hours and I was not able to talk to staff about my move out because I am not allowed to use my phone while at work and I am alone. I texted a couple times but I didn't get any response back.

Rating:

1.0

Always had truck in front of storage. There for i couldn't b there at any time. Door kept coming off track hard to open. Female that made phone call is rude.

Rating:

2.0

If the truck is returned, early, weather is one way or round-trip a customer should get their money back. Not happy at all about not having to use all my days and can’t get my money back

Rating:

5.0

In store

Rating:

1.0

Mice chewed through clothes that were in unit, chewed couch. Love mouse was found inside of box inside of coffee pot.

Rating:

2.0

Prices are high compared to other locations of same size units.

Rating:

1.0

Someone that worked there had access to the unit blocked, after complaining they finally moved it, lot cluttered, very disorganized, had to get another unit because the first one was to small and upstairs. Everything was just a hassle!!!

Rating:

4.0

The door to my unit was very rusty and hard. Every time I needed to open it, I had to go in and get help to open it. Others than that, my experience there was good. Good customer service.

Rating:

5.0

Very Helpful and Friendly Staff

Rating:

5.0

The stuff at this location is friendly, eager to help we were very satisfied with the service. Will always go back to U haul for my moving and storage needs

Rating:

5.0

Wonderful people to work with!

Rating:

5.0

Easiest, friendliest place to rent a truck and store my goods! In fact I'm getting ready to rent another truck as soon as I complete this survey! I love the guys on Campbell Lane, they are a great group! K y m

Rating:

4.0

Na

Rating:

4.0

My storage unit is very difficult to drive to especially with a 26' rental truck

Rating:

5.0

Every time I come to this haul I get excellent customer service. The employees are always friendly, professional, and a pleasure to do business with. This makes moving my son in and out of WKU a breeze.

Rating:

5.0

Great folks and easy access much better than the pick up location of my equipment

Rating:

4.0

Everything with the Storage went very well. Still waiting on response about rental truck.

Rating:

5.0

Very satisfied

Rating:

4.0

Although my reservation was incorrect, the issue was quickly resolved.

Rating:

1.0

I don't have access to my unit 24hrs like I thought I would be able to still don't have a working code

Rating:

5.0

Great people running this facility.

Rating:

2.0

All of my items were covered in mouse droppings. I didn’t say anything to the people at the location because I was so angry and I know I would have said something really ugly.

Rating:

5.0

Staff was very nice and helpful.

Rating:

5.0

Thank you so much very Everything was great!!

Rating:

1.0

I came in and ask the guys to move the trucks because They were blocking my unit and all I received was an attitude. The guy moves the first truck looks at me and says you can work around that one right and I said no I can’t it’s too close I don’t wanna risk it and the employee just shakes his head with an attitude and walks away . I pay for a full month of storage move out the third day and I can’t even get a refund uhual sucks and I will not be back and I will not be recommending you guys to anybody.

Rating:

5.0

I love this location because the people are friendly, polite, and well knowledgeable about U-haul services.

Rating:

4.0

Great availability

Rating:

5.0

Thank-you for saving me and being open on Sunday Great people! Will use again if needed! Thanks Again Randy Bannach

Rating:

5.0

Very happy with overall experience 😍

Rating:

5.0

Very helpful personnel. Recommend to anyone

Rating:

5.0

Robert was very professional and helpful. Would recommend this Uhaul storage.

Rating:

5.0

Everything went smoothly, and everyone was friendly. Coulnd't ask for more. Thanks

Rating:

1.0

Can't get into the units they have storage containers all blocking the Isles can't get to your units and to run over curbs in order to get to my things would never ever use this facility again would never recommend it to anyone most horrible experience with a storage facility that U-Haul has that I've ever had

Rating:

3.0

The double doors that have a wheel rail at the bottom were broke and I was moving everything in alone the single door entrance has no rail so you had to lift the cart in order to get it in the door. On top of no elevator being in the building so I was lugging everything upstairs alone. Not the best experience but yeah.

Rating:

3.0

The main problems was trucks blocking access to mu unit. These could be moved during businees hours but if I needed access during non-business hours, I could not get in.

Rating:

5.0

I broke down in Auntin Texas and u- Haul came to the rescue put me up for a night in a hotel thank you so much

Rating:

5.0

Dylan Poore was amazing. He made the experience really smooth for me. He was awesome from the beginning until the end. Top notch service

Rating:

5.0

The workers was polite and very helpful

Rating:

2.0

How can I recommend this storage facility when over a thousand dollars worth of my things were stolen from it in a way I was not aware of to about two months ago, when I first thought that things were misplaced but once I started moving things into my apartment I realized that things were missing from my storage unit. I was the only one to access to my keys. When I told the assistant manager I was told this could not happen, the lock could not be picked. That the alarm would go off if the door was opened. Well it was picked, someone went into it, I told them I think it was someone who worked or works there. I trusted U Haul, I been with them for five years and I used them to move several times but I will never be able to trust them with my storage. ⚜️

Rating:

5.0

The management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.

Rating:

1.0

Vacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.

Rating:

1.0

During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.

Rating:

4.0

Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.

Rating:

2.0

When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

Rating:

2.0

Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

Rating:

5.0

The employees were very friendly and were able to answer all questions

Rating:

2.0

My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

Rating:

5.0

Very helpful and friendly staff. Wonderful experience.

Rating:

5.0

Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Rating:

1.0

Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

Rating:

5.0

The Customer Service at this location is what makes Uhaul awesome! The staff’s attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

Rating:

5.0

Cassie and Darone are Excellent

Rating:

5.0

Great service and friendly and helpfull staff

Rating:

5.0

None.

Rating:

4.0

The employees were very helpful and friendly

Rating:

5.0

Staff extremely nice and professional. I will be using them again.

Rating:

5.0

They were very friendly and helpful

Rating:

1.0

Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Rating:

2.0

Not a pleasant place to store.

Rating:

5.0

No additional comments

Rating:

5.0

The staff was very good

Rating:

5.0

I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

Rating:

3.0

I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

Rating:

1.0

I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

Rating:

5.0

This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

Rating:

5.0

It was very good

Rating:

5.0

The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

Rating:

5.0

The staff were all very nice and helpful. Justin is the best!!!!

Rating:

5.0

The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.