Customer Reviews for U-Haul Moving & Storage of Brampton W

Rating:

5.0

I had an amazing experience, so there is nothing that comes to my mind to highlight. Service with a smile was very present. There was no wait time. This was my 3rd rental, and again the service was amazing. Thank you

Rating:

5.0

Everything was great. No notes.

Rating:

5.0

The truck had some snow left at the back of the trailer that it became a hazardous for slipping while loading and offloading. The driver’s side step was full of snow that it became very slippery and, hard to climb up that I fell from the side of the truck while I was taking pictures of the mileage, and the top of truck had a lot of truck had enough snow to cause an accident on the road while driving but didn’t had any car accident. Please maintain the snow on and around the trucks . Thank you.

Rating:

3.0

Under staffed. Check out was awful and it took my calling 4 times and being on hold for over an hour. Called the office main line and they never called back. Then attempted to over charge me. What a mess and overly complicated for what should be easy.

Rating:

5.0

It’s all good

Rating:

5.0

It's all good .

Rating:

4.0

Please give more refund for fuel. I got truck at 1/4 gas level amd i gave more than half. What i got back is just $15. I paid 56 for gas.please have a look

Rating:

5.0

First time used the app to pickup up a vehicle. It was easy and convenient Overall my experience with customer service was great. Definitely recommend thia location for rental needs!

Rating:

2.0

We dropped off the truck at new location 400 km away. That destination was ok.

Rating:

5.0

Allow after hours drop offs. I will be returning my Sunday rental Sunday evening after 5pm.

Rating:

4.0

Bad customer service

Rating:

5.0

if gas is less in car you charge extra premium fees. but what if cystomer gives you extra gas in vehicle? i am curious because every time i fill gas i have no idea how much dollar gas need to go in but i always end up filling extra.

Rating:

5.0

Amazing staff and their corporation to accommodate request in high volume environment.

Rating:

3.0

Please make the return process more detailed. I was not able to locate thr key drop box for some time.

Rating:

3.0

Clean out the truck next time. The pickup process is also slightly confusing, maybe if the worker had a vest or something on it wouldve been easier to figure out where I was going.

Rating:

4.0

The sign on the door says pick up and return vehicles here. My husband lined up for 10 minutes only to learn he was supposed to return the keys to someone outside wearing a brown uhaul jacket. Customers should be told this when they pick up the truck, and the sign on the door should have clearer information.

Rating:

2.0

Out of washer fluid, low tire pressure, fuel not even 1/4th, left over stuff from the last ride. But the staff were very friendly and helpful.

Rating:

3.0

The truck was not clean Such a strange smell of meat was coming out of it Not proper instructions for remote pickup Instruction says go inside to customer service Customer service advised go out to the tent a person will help The person said keys are ready in the truck NO CLEAR INSTRUCTIONS AT ALL

Rating:

3.0

Vehicle was not ready. Express check out had to go inside wait in line and watch clerk allow another person skip 10 person line to do their return... which of course was not quick as they needed a refund. Then I had to go back 3x to get a suitable and properly updated vehicle milage and fuel level. Outside staff great, inside not so much. Return was very smooth and no issues. Have a return line if your allowing them to skip the line up! And no this was not a returning customer they were returning and wanted to skip the line and your clerk allowed them saying it is quick... 20 mins later my 3 trips in they were still there.

Rating:

1.0

They cut extra charges

Rating:

1.0

I was told the truck would be provided with a half tank of gas, but it was actually a bit below half when I picked it up. I refueled the truck to match the level I received it at, yet I was still charged extra for fuel. This was disappointing and felt unfair given the initial condition of the vehicle. Upon receiving the bill i was told to come in person and show the picture i took when i picked up the truck.

Rating:

1.0

First, there was no windshield washer fluid, which is very necessary for safe driving in Toronto in December. Second, the truck didn’t have enough fuel. That part wasn’t the main issue. The problem was that they told me if I filled it up, they would reimburse me and give a discount. I did that, but the discount was not enough to cover the amount I paid for the gas. He said they are not allowed to give more than 1/4 of a tank, even though I filled more than that. It’s really disappointing. How can I trust you and tell my friends to trust you?

Rating:

1.0

Poor customer service no help trucks parked in front of parking spots now midnight individual have to suffer to go back to home. Having hard time managing their fixed schedule. Poor operations and worst customer service.

Rating:

3.0

Employ people who can clean the trucks

Rating:

4.0

Truck jumping like horse and the mirrors are not adjustable. Called customer service which was bo help

Rating:

3.0

The location is quite & easy to reach, the process was fast, however, in my booking i requested truck with dolly & furniture cart, the truck was there, but the girl at the front said that they don't have the dolly & the cart as they are only available at the main location, so I had to drive to Main St location to pick up the Equipment, where I had to wait for over 20 min to talk to the lady at the front to help me out. could've been great if the the equipment were available at the original location to save the unnecessary wasted time and efforts.

Rating:

5.0

The pick up was fast and easy. Instructions were very clear on how to pick up the truck and return it.

Rating:

2.0

The car smelled like cigarettes.

Rating:

4.0

go back to an agent checking the truck, rather than the customer being expected to that themselves. it was very difficult to get photos of one side as the truck was parked so close to another truck.

Rating:

4.0

The drop off was quick & easy.

Rating:

3.0

We have a pictures whole u haul was leaking it wets our whole things , furniture, mattresses, bags its 26’ .

Rating:

2.0

You need employees that speaks English

Rating:

5.0

Sometimes we have to fill the information twice to return the UHAUL truck. Please check for bugs in the mobile app for Android devices.

Rating:

3.0

There needs to be a better designated drop off area. There was no where to put the truck.

Rating:

2.0

No one helped me hook the trailer and move other trailers to get the trailer I was rented then I had to find a shovel and shovel the snow off the trailer then find someone to hook the lights and chains for your liability then returned trailer 3 hours later 30 mins after close and was charged 2 days of rental please call me at +16472867305

Rating:

2.0

Very busy, not picking up phone in time, when the phone is picked you are immediately put on hold. App not working

Rating:

2.0

I was told I would have a full tank of gas got in the truck and it was a half tank documented this information with the checking form and upon return the associate still tried to charge me an extra $90 for bring it back with a half tank even though that’s what I was given.

Rating:

5.0

Pooja in particular was very helpful. Even boys working outside were very helpful as well . It was hassle free service.

Rating:

2.0

There lady at the front desk called the alternate number provided by me to let them know I am renting a U-Haul while ne being present and haven't yet picked up the rental trailer.

Rating:

4.0

Very happy

Rating:

5.0

We should be able to pay with Debit Visa card for all equipment, some of us won't carry Visa card, to much interest on it. Specially us, as seniors. As for everything else, so far so good 👍

Rating:

5.0

The staff at this location were extremely helpful with transferring a Mobile Pickup from another location that wasn't working. The Mobile pickup for Furniture Depot kept going around in circles and the folks at 411 Main helped me with getting a rental quickly so that I could move my furniture within the required time frame.

Rating:

1.0

Train staff to be more helpful and prepare vehicles for pick up when customers arrive.

Rating:

3.0

Explain the price better ? What changes are for what .

Rating:

5.0

Driver cabin so smelly of cigarettes, even when I returned vehicle end of the day still strong cigarette smell, Other wise overall it’s OK.

Rating:

1.0

Total lack of communication between all U-Haul departments. Do not send any further emails or texts to me.

Rating:

5.0

Friendly, helpful staff. Everything was exactly as ordered. I appreciated that we has not waiting to pick up equipment.

Rating:

2.0

I called to change my pick up time and was left on hold for almost 30 min. Then the lock to retrieve the key to the truck was stiff and very hard to open. The customer service woman I spoke too was very helpful at that time. Overall not a good experience. Then when I dropped off the truck at the Scarborough location they kept calling me for things they should already know.

Rating:

5.0

I would like to compliment the U-Haul team, especially the staff at your location. They were extremely helpful, professional, and patient throughout the entire process. Their friendly attitude and clear guidance made everything smooth and stress-free. I truly appreciate their excellent customer service and the effort they put into making sure everything was handled properly. Great job to the entire U-Haul team!

Rating:

5.0

Explore the possibilities not to provide credit card information over the phone

Rating:

5.0

If you wanna do moving or other stuff. You definitely have to choose this.

Rating:

3.0

The tire pressure monitoring system light was keeping on and a beeping sound was heard every now and then. It was slightly distracting, else OK.

Rating:

1.0

The people handing over keys outside were not helpful at all . Not at all had to ask many time to bring the key for truck when asked for dolly , he said go find it on the other side by yourself . Bravo guys . Trouble with app not approving pictures in the app during pickup

Rating:

3.0

No helpful place

Rating:

5.0

Give more choice of customer requirment

Rating:

5.0

Great service!

Rating:

5.0

Everyone was very nice to deal with. Rohan was a great help. Thank you!

Rating:

5.0

No complaints

Rating:

4.0

Front counter women were very friendly and helpful

Rating:

4.0

Your staff was very helpful with what I needed.

Rating:

4.0

The ladies at the service desk were outstanding and had a handle on everything 👏

Rating:

5.0

I had an excellent experience with U-Haul! From start to finish, the service was outstanding. The staff was extremely professional, friendly, and helpful throughout the entire process. They took the time to explain everything clearly and made sure I had the right equipment for my needs. The truck was clean, well-maintained, and easy to drive. What impressed me the most was how accommodating and efficient the entire team was – they truly care about their customers. I highly recommend U-Haul for anyone looking for a smooth and stress-free moving experience. Thank you to the entire staff for your great service!

Rating:

4.0

So nice

Rating:

4.0

I am very satisfied with the service I got froĺm uhaul

Rating:

4.0

The storage loading area would sometimes blocked with customers returning trucks back to the facility after use.

Rating:

5.0

Thank You Uhaul Team.

Rating:

5.0

I stored there for 6 yrs .. no issues great staff

Rating:

5.0

Great service. Rohan and girls at front desk are great!

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

Your staff name Rashi do an excellent job Thank You

Rating:

5.0

Staff was friendly and very helpful.

Rating:

5.0

U-Haul storage facility well maintained good customer Service helpful and communicate

Rating:

5.0

Staffs of U HAUL 11 Main Dt Storage are ver accommodating, & very kind to entertain everybody transacting business to U Haull, & I will recommend UHaul to friends about the kindness of the staffs entertaining customers.. Thank you very much for the very experience given to me by all the staffs, & I had very good experience storing my belongings, I hope to return again … God Bless

Rating:

5.0

Rohan and Kevin were great!

Rating:

4.0

It was a good experience at UHUAL. What separated Good from Great was the long wait time to get to the CSR when I was observing another rep doing something else as I believe they could have assisted and then go back. All in all a good experience.

Rating:

3.0

The facility itself was generally well-maintained, though the access door once took several days to fix. I did see a mouse inside once though never inside my unit. There were no floods or roof leaks, or mold/mildew, so that’s positive. The line waits could be a bit long though there were always at least two people at the desk. The staff were generally polite. The big issue is that many people are self-absorbed slobs. That’s not your fault, but it makes your facility less than desirable. People standing in the middle of the parking lot staring at their phones, trucks or even cars parked to block doorway access or even getting in and out of fhe parking lot, a mess all around the dumpster and assorted objects that can puncture tires strewn all around the parking lot. There needs to be a bit of a culture change where rules for conduct are clearly signed and enforced. You won’t go bankrupt or lose any customers that are worth keeping. Some will even show their appreciation. Thanks for listening.

Rating:

4.0

Your rates/month are more expensive for the same size of space with your competitors and don't offer the same technology as they do. But your staff was incredibly friendly and helpful.

Rating:

4.0

An animal got into my unit and left animal feces throughout the unit. However, the staff moved my possessions to a new unit as soon as they were made aware of the situation. They were very helpful and solution oriented.

Rating:

3.0

The storage was very cramped. The size should have been fine but the height was under 6’. Also the door was tiny

Rating:

2.0

The constant raising of the price every year is extremely predatory to people looking for an affordable area to place an excess of belongings. When I got this storage unit it was very affordable but has been increasing exponentially over the last 2-3 years. Please be more apparent on price increases with customers in the future

Rating:

2.0

Several items have clear mice damage. Unit was very dark, needed flashlights to load an unload. The fire alarm has been on low battery, doing that annoying beep the entire time of our storing stay. Heard it non stop loading in the unit, non stop moving out. Staff were not friendly or knowledgeable when we first arrived.

Rating:

4.0

I am not statisfied with the service of my last renta. My pickup location I wanted over 20 mins outside in the sun for rhe rep to open the door and assist no one was at the office. I called your customer and was given $50 off my renta and when I dropped off my renta they did not apply the $50 off but told to call customer because the rep did not put it on. The rep I think his name was Bryan...when he came in he looked half a sleep no apology made he just act like he did not care. I was very upset because I have some deadlines to meet and my while day went bad after due to getting the truco very late. The Dropbox off location was ok ....no problem

Rating:

1.0

This location is under staffed, the staff leave you waiting on hold, offer to call you back and never do. The manager.does not respond to requests for call backs, This locations service is very poor.

Rating:

3.0

We enjoyed Uhaul, but you advertise a price on your main wall and continue to raise the price 4 different times. We always paid in advance or monthly, never late, but continued to get charged more. I brought this up to anyone who would listen, and nothing changed. Last month I was charged another 4 dollars. Your advertisement is false and misleading. You could have had me as customer for years.

Rating:

1.0

Long waits, terrible customer service, way overpriced

Rating:

5.0

Amazing service, amazing staff. Took very good care of me and made sure I was happy with the services before I left. Will definitely be using them again and telling people to use them.

Rating:

5.0

Great service

Rating:

4.0

While staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry. I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.

Rating:

2.0

Very unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good. steep stairs to go to units they need to make better access for people that can't go on stairs. I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.

Rating:

1.0

Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.

Rating:

1.0

You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company

Rating:

1.0

The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait

Rating:

1.0

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Rating:

5.0

Awesome.

Rating:

2.0

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

Rating:

1.0

I'll never again rent from here and I won't recommend it to my friends.

Rating:

4.0

Not enough desk clerks. Too long lineups to get service.

Rating:

5.0

The front desk costumer service was awesome . Thanks Karam

Rating:

2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

Rating:

4.0

Thank you Madhu for offering me free month service for rental of storage

Rating:

2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

Rating:

5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Rating:

5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Rating:

1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

Rating:

4.0

Was a helpful storage space between moves

Rating:

3.0

Overall ok

Rating:

4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Rating:

1.0

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

Rating:

5.0

Excellent friendly staff

Rating:

5.0

Great ladies working in the office. Would like to see it more multi cultural.

Rating:

4.0

ceiling not high enough

Rating:

3.0

None

Rating:

5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

Rating:

1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

Rating:

3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

Rating:

2.0

No attention to customer service

Rating:

4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.