Customer Reviews for U-Haul Moving & Storage of Brampton W

Rating:

5.0

Amazing people that helped out

Rating:

5.0

Give? Long term customers a break from time to time

Rating:

5.0

Everything was great 👍 I think you guys are doing a good job

Rating:

4.0

Van was not clean, the driver cabin floor was dirty and muddy. Even the box of the truck was all dirty and have dirt and have to mop the floor before loading the truck.

Rating:

1.0

When I picked up I reserved online but they took an hour and it was not ready no washer fluid in the truck no clean

Rating:

1.0

I rented a truck for 24 hours and a storage unit from this U-Haul location . I ended up finishing much earlier than expected, so I returned the truck to the same location that night to avoid going over the mileage. The next morning, I went in to return the key. I waited in line for nearly 30 minutes while the associate at the counter stood idle and only acknowledged me after an extended wait. Once she finally helped me, she called another associate to check the mileage with me. When he reviewed it, he first told me my total was $500, then changed it to $400, claiming I had driven over 200 miles (300 km). I immediately questioned this because I had calculated my mileage beforehand and had returned the truck to the same location overnight. Instead of listening, he dismissed me in a rude and unprofessional way. Frustrated, my partner and I went back inside to speak with the associate who had originally rented me the truck. We explained the situation and showed her a photo I had taken of the dashboard before driving the truck. After reviewing the picture and checking the system, she told us it was a "system glitch" and corrected the mileage. This entire experience was frustrating, disheartening, and left me feeling that this location is not trustworthy. If I didn’t already have a storage unit here, I would never return. Had I not taken photos for my own protection, I could have been wrongly charged $400–$500. No customer should have to worry about being overcharged due to system errors—or staff who dismiss concerns instead of resolving them.

Rating:

5.0

Straight forward self check-in with the App

Rating:

5.0

Everyone was very nice to deal with. Rohan was a great help. Thank you!

Rating:

5.0

Customers service outstanding ⭐️⭐️⭐️⭐️⭐️ And technical both guys outstandin⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

After Greetings, I am very longtime customer of U Haul, Truck and Storage. This is my very first issue. when i pick up the truck i saw the fuel gage is not correct as shown in receipt. i have taken a picture and wait for lot IN charge. Unfortunately i didn't able to meet and i moved. Before returning the truck i filled 20.00 Cad. Gas (15.326L) and Returned the Vehicle. When Returning Yard In charge checked the vehicle and we chat about fuel issue and I explained the same. This vehicle will take around 18 Liters. for my runned km.. i filled less of 3 litres. However the gentlemen is right. But, My Request they charged 7.57 Ltrs and charged for 13.02 Cad Plus tax. Its bit higher. May be the gauge is not works well or some think is up normal with previous user. Thanks. Otherwise all the staffs are kind and helpful.

Rating:

5.0

N a

Rating:

5.0

Good job

Rating:

1.0

The problem wasn’t this location, it was the other 2 locations that passed me around like a hot potato. This added considerable delay to an already long and stressful day

Rating:

5.0

The agent who prep and received the truck was very professional and polite. He engaged well with me ensuring the truck was to my comfort

Rating:

1.0

The lady at front counter not friendly

Rating:

5.0

This location has the best staff. The best equipment.

Rating:

5.0

aii good

Rating:

5.0

The engine light was on, but they said it was okay.

Rating:

4.0

This location was very busy at drop-off. It was a bit confusing where to leave the vehicle, as the area was overcrowded with cars waiting for people to dropped off their truck, there was nowhere to park. An employee came over and told me to leave it, and that he would park it for me. He was very pleasant and helpful, which made the experience much better despite the hectic situation.

Rating:

1.0

Very poor customer as well they are very rude to customer.

Rating:

4.0

Have more personnel available during busy hours (Friday evening). If possible, have a secondary queue available for customers with reservations for more efficient service.

Rating:

4.0

It was good experience

Rating:

5.0

Nothing. Went very smoothly. Full service was great.

Rating:

3.0

Need to speed up checking in process! Hire more people!!!!!

Rating:

5.0

No complaints

Rating:

5.0

Good staff All Thanks

Rating:

5.0

The print in the contract needs to be in larger print ..especially the fuel gage reading part it is very hard to read and us not in clear print . Also the site to send info on needs to be active fir a longer period .

Rating:

1.0

associate was not helpful to adjust fuel charges, extra mileage has been charges.

Rating:

4.0

Front counter women were very friendly and helpful

Rating:

5.0

Returning the trailer was difficult. There was hardly any room to enter the parking lot as many U-Haul vehicles were blocking both entrances.

Rating:

5.0

Just keep doing what you guys are doing.

Rating:

4.0

ear Sir, I can see 2 transactions for my Uhaul utilization: 07Oct25 $83.93 (correct) and 07Oct25 $39.49 (incorrect). Please check and refund $39.49.

Rating:

5.0

Great service, I will recommend anyone who is needed.

Rating:

5.0

Great service,clean vehicle,vehicle ran very good.Never dissapointed.

Rating:

5.0

There were 3 customers ahead of me so the wait was about 12 minutes, not too long. At the counter the lady was very efficient. The yard staff was great, completing the hook up to my vehicle.

Rating:

5.0

Equipment was clean and in good order. Any staff I dealt with were competent, friendly and professional.

Rating:

4.0

very easy and fast

Rating:

5.0

Nothing, everything was great and the staff was amazing.

Rating:

2.0

Left side light housing was zip-tied to the body of the trailer. Lot attendant at pick up was very friendly and helpful - even appologized for the state of the trailer. Nice man, professional and kind. Return lot attendant couldn't even be bothered to interupt his personal phone call to check our equipment in. He barley acknowledged us and started disconnecting the trailer without saying a single word to either of us. When he was done, he simply wandered off without saying anything. There were no other returns waiting to be processed. The office staff were very polite and courteous.

Rating:

5.0

Tell your associates to be able to say THANK YOU AND HAVE A NICE DAY.

Rating:

3.0

The wait time is a bit ridiculous. And they put furniture pads in my order, which I didn't order. Not a huge deal but annoying after waiting for a long time.

Rating:

4.0

Your staff was very helpful with what I needed.

Rating:

1.0

When we got to the location, there was only one staff member and 4 people in line. For a company that makes billions, this was very annoying. We wasted our time waiting. You would think the manager or CEO would have some common sense, customers would have many questions, and this would result in wait times. So the rating was based on how long we had to wait. Everything was fine, but ADD MORE STAFF.

Rating:

3.0

App wouldn’t work for van pick up making the process frustrating. Still had the previous users items in the front of the vehicle

Rating:

5.0

I dopped off the vehicle though app

Rating:

1.0

Making a reservation is only guaranteeing a phone call? One way Customer service agent hung up the phone on me after bullying me into a larger vehicle failed.

Rating:

2.0

I had a terrible experience with my U-Haul rental. The truck reeked of weed and cigarette smoke, which made the ride extremely uncomfortable. I have allergies to smoke and strong odors, and it triggered a serious reaction! I had to take medication because of it. U-Haul really needs to sanitize their vehicles before renting them out. This was unacceptable.

Rating:

2.0

Terrible experience returning after hours

Rating:

2.0

Was misled by the travel distance... I was charged extra (over $100) because the distance was calculated in miles instead of kilometres. Canada uses the metric system (KM), while the US uses miles. This was extremely misleading, and U-Haul should make this much clearer to customers..

Rating:

4.0

Good service

Rating:

3.0

Drop off was quick and easy. Staff came up and asked if I needed help with anything told him I was returning truck. He quickly did what was needed and I was out.

Rating:

5.0

Keep good work

Rating:

1.0

I put $30 cad s fuel for 26 kms drive but still I got charged with &13 cad at the time of drop off

Rating:

4.0

Welcoming and Good service

Rating:

5.0

Cleaning return trucks

Rating:

1.0

worst experience the van is good, new but the lady charged me for the insurance that i already have for my personal car and at drop of she denied avout the conversation. i used only 25 km and i have my own insurance why i need their insurance for only 25 km infact for 25 km van consume maximum 3-4 liter gasoline but i put 9 liter of gasoline but at the end im so disappointed.

Rating:

2.0

They overcharged the customers after inspection, they just simply said its all good you will receive the email for the end charges. But after getting home you will be surprised that they will charge you up for the miscellaneous things without any prior notice.

Rating:

5.0

very good service

Rating:

5.0

We returned the truck after hours, but the location was great, we'll lit and had instructions posted as how to complete the return.

Rating:

2.0

Customer service representative that reached out to me about the truck being late coming back was very rude and inexperienced.

Rating:

4.0

The ladies at the service desk were outstanding and had a handle on everything 👏

Rating:

4.0

All staff were prompt and very helpful 👍

Rating:

3.0

The truck was not good ac was not working key got stuck in ignition

Rating:

1.0

I reserved the vehicle at 9am and came to the location at 9 10am, but had to wait till 9 45 in the line to get the truck. There was no enough parking for my vehicle and I had to park 2 blocks away and walk to the location. Also I booked for a appliance dolly and furniture dolly, but they did not provide the furniture dolly saying that they ran out of it. It was so ridiculous that they said it's not available, though I reserved it 1 week ago. I ended up buying it out, spending more money and time. Additionally, the truck was filthy both in the cabin and rear, as there was no cleaning done. This was my worst experience ever with Uhaul.

Rating:

2.0

The rental process was clear. I realize these vehicles get ample usage. It worked for our needs. The return was an experience not to be repeated. Trucks and drivers were scouring the location for a safe place to park, cramming vehicles willynilly. It was dark, dangerous. There should be an attendant in a kiosk to receive returning vehicles and assign suitable parking given the size of the trucks. It was not safe for anyone, especially those looking for the mysterious, poorly marked, inconvenient drop box. People were also very inconsiderate of one another and as a result our personal vehicle sustained damage. SPEND THE MONEY, BUILD A RETURN KIOSK AND HAVE AN ATTENDANT RECEIVING RETURING VEHICLES AND MANAGING PARKING. Will I be back? NOT A CHANCE!

Rating:

4.0

There wasn’t any u haul near employees when I returned the truck there was a security guard who helped me he was nice and knew what to do

Rating:

5.0

i want to keep it for bit longer🥹❤️

Rating:

3.0

The fuel and mileage was incorrect on check out. You are placed on hold for 20 to 30 minutes when you attempt to call the store. Staff are not sympathetic to poor yard staff check in errors.

Rating:

5.0

I had an excellent experience with U-Haul! From start to finish, the service was outstanding. The staff was extremely professional, friendly, and helpful throughout the entire process. They took the time to explain everything clearly and made sure I had the right equipment for my needs. The truck was clean, well-maintained, and easy to drive. What impressed me the most was how accommodating and efficient the entire team was – they truly care about their customers. I highly recommend U-Haul for anyone looking for a smooth and stress-free moving experience. Thank you to the entire staff for your great service!

Rating:

4.0

So nice

Rating:

4.0

I am very satisfied with the service I got froĺm uhaul

Rating:

4.0

The storage loading area would sometimes blocked with customers returning trucks back to the facility after use.

Rating:

5.0

Thank You Uhaul Team.

Rating:

5.0

I stored there for 6 yrs .. no issues great staff

Rating:

5.0

Great service. Rohan and girls at front desk are great!

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

Your staff name Rashi do an excellent job Thank You

Rating:

5.0

Staff was friendly and very helpful.

Rating:

5.0

U-Haul storage facility well maintained good customer Service helpful and communicate

Rating:

5.0

Staffs of U HAUL 11 Main Dt Storage are ver accommodating, & very kind to entertain everybody transacting business to U Haull, & I will recommend UHaul to friends about the kindness of the staffs entertaining customers.. Thank you very much for the very experience given to me by all the staffs, & I had very good experience storing my belongings, I hope to return again … God Bless

Rating:

5.0

Rohan and Kevin were great!

Rating:

4.0

It was a good experience at UHUAL. What separated Good from Great was the long wait time to get to the CSR when I was observing another rep doing something else as I believe they could have assisted and then go back. All in all a good experience.

Rating:

3.0

The facility itself was generally well-maintained, though the access door once took several days to fix. I did see a mouse inside once though never inside my unit. There were no floods or roof leaks, or mold/mildew, so that’s positive. The line waits could be a bit long though there were always at least two people at the desk. The staff were generally polite. The big issue is that many people are self-absorbed slobs. That’s not your fault, but it makes your facility less than desirable. People standing in the middle of the parking lot staring at their phones, trucks or even cars parked to block doorway access or even getting in and out of fhe parking lot, a mess all around the dumpster and assorted objects that can puncture tires strewn all around the parking lot. There needs to be a bit of a culture change where rules for conduct are clearly signed and enforced. You won’t go bankrupt or lose any customers that are worth keeping. Some will even show their appreciation. Thanks for listening.

Rating:

4.0

Your rates/month are more expensive for the same size of space with your competitors and don't offer the same technology as they do. But your staff was incredibly friendly and helpful.

Rating:

4.0

An animal got into my unit and left animal feces throughout the unit. However, the staff moved my possessions to a new unit as soon as they were made aware of the situation. They were very helpful and solution oriented.

Rating:

3.0

The storage was very cramped. The size should have been fine but the height was under 6’. Also the door was tiny

Rating:

2.0

The constant raising of the price every year is extremely predatory to people looking for an affordable area to place an excess of belongings. When I got this storage unit it was very affordable but has been increasing exponentially over the last 2-3 years. Please be more apparent on price increases with customers in the future

Rating:

2.0

Several items have clear mice damage. Unit was very dark, needed flashlights to load an unload. The fire alarm has been on low battery, doing that annoying beep the entire time of our storing stay. Heard it non stop loading in the unit, non stop moving out. Staff were not friendly or knowledgeable when we first arrived.

Rating:

4.0

I am not statisfied with the service of my last renta. My pickup location I wanted over 20 mins outside in the sun for rhe rep to open the door and assist no one was at the office. I called your customer and was given $50 off my renta and when I dropped off my renta they did not apply the $50 off but told to call customer because the rep did not put it on. The rep I think his name was Bryan...when he came in he looked half a sleep no apology made he just act like he did not care. I was very upset because I have some deadlines to meet and my while day went bad after due to getting the truco very late. The Dropbox off location was ok ....no problem

Rating:

1.0

This location is under staffed, the staff leave you waiting on hold, offer to call you back and never do. The manager.does not respond to requests for call backs, This locations service is very poor.

Rating:

3.0

We enjoyed Uhaul, but you advertise a price on your main wall and continue to raise the price 4 different times. We always paid in advance or monthly, never late, but continued to get charged more. I brought this up to anyone who would listen, and nothing changed. Last month I was charged another 4 dollars. Your advertisement is false and misleading. You could have had me as customer for years.

Rating:

1.0

Long waits, terrible customer service, way overpriced

Rating:

5.0

Amazing service, amazing staff. Took very good care of me and made sure I was happy with the services before I left. Will definitely be using them again and telling people to use them.

Rating:

5.0

Great service

Rating:

4.0

While staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry. I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.

Rating:

2.0

Very unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good. steep stairs to go to units they need to make better access for people that can't go on stairs. I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.

Rating:

1.0

Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.

Rating:

1.0

You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company

Rating:

1.0

The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait

Rating:

1.0

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Rating:

5.0

Awesome.

Rating:

2.0

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

Rating:

1.0

I'll never again rent from here and I won't recommend it to my friends.

Rating:

4.0

Not enough desk clerks. Too long lineups to get service.

Rating:

5.0

The front desk costumer service was awesome . Thanks Karam

Rating:

2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

Rating:

4.0

Thank you Madhu for offering me free month service for rental of storage

Rating:

2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

Rating:

5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Rating:

5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Rating:

1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

Rating:

4.0

Was a helpful storage space between moves

Rating:

3.0

Overall ok

Rating:

4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Rating:

1.0

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

Rating:

5.0

Excellent friendly staff

Rating:

5.0

Great ladies working in the office. Would like to see it more multi cultural.

Rating:

4.0

ceiling not high enough

Rating:

3.0

None

Rating:

5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

Rating:

1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

Rating:

3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

Rating:

2.0

No attention to customer service

Rating:

4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.