Customer Reviews for U-Haul Moving & Storage of Broad St

Rating:

5.0

Everything was good.

Rating:

5.0

Truck had 850 miles on it. Almost new. Clean. Easy instructions.

Rating:

5.0

Wonderful customer service there in Chattanooga. Great group of people there… Thanks for the experience.

Rating:

5.0

Everything was excellent.

Rating:

5.0

I did not see any room for improvement. The equipment was in great shape, the front counter person was helpful, and the person who connected the trailer to my truck was knowledgeable and professional. Great job!

Rating:

5.0

In & out fast. The team was pulling the trailer off my hitch before I even noticed. Very good service.

Rating:

5.0

I absolutely was satisfied with the guys that helped me.They were very professional and helpful. They were really nice and polite. They were Awesome!!! I recommend them anytime thanks for y’all services

Rating:

5.0

Excellent! Very helpful. Got me unhooked and on my way quick.

Rating:

1.0

Roach infestation in the uhaul!!!!! did not get to move had to return vehicle and cannot get ahold of anyone on the phone.

Rating:

5.0

These guys are professional, courteous, and timely. I highly recommend them.

Rating:

5.0

Excellent customer service

Rating:

5.0

We dropped off our rental after closing hours, so can't really rate anything other than the parking lot.

Rating:

5.0

We had a wonderful experience with the team there as well as the equipment.

Rating:

5.0

Thanks for being the best

Rating:

5.0

The best customer service

Rating:

5.0

Checkout was Fast and Efficient.

Rating:

4.0

GM Dave was on point through out the entire transaction. He was knowledgeable, professional and a genuine good guy! And the vehicle attendant (Isaiah I think) was the same. Even if it's inconvenient for me to do so, I'd go out of my way to rent from them again.

Rating:

4.0

The location gave me a trailer with a questionable tire for a cross country trip. Just over an hour into the drive the tire started shredding. Six 1/2 hours later the rtire was replaced and i was able to continue the trip.

Rating:

3.0

Problem with truck not shifting gears at increased speeds. Better running vehicles

Rating:

5.0

Efficient experience

Rating:

5.0

Services was perfect.

Rating:

2.0

Pull up and drop off is next to a RANCID dumpster located right at the drop off area. What genius thought this was a good idea?

Rating:

3.0

Rented trailer was not connected properly by the attendant. The emergency brake chain hook was worn away from dragging on the ground, and remaining chain was tethered to the trailer tongue. Not knowing any better, I hauled the trailer hundreds of miles. I read the operating instructions when it bothered me to see an unused chain on the trailer. The instructions indicate this chain must be attached to the tow vehicle. I took it to another U-Haul, and they connected it to my truck using a spare carabiner they had and re-adjusted all the chains for proper length. When I returned the trailer to the rental location, the guy said this trailer should not have been given to me in this condition.

Rating:

5.0

The picking up and paying was up front and they were nice.

Rating:

5.0

Excellent crew running that show very helpful and anything that a customer needs.

Rating:

4.0

We dealt with the manager who was extremely helpful and friendly. He made the experience a pleasure!

Rating:

5.0

I am not happy because I was charged for an whole extra day on a car transport, That was less than an hour late check-in and I don't think that that is fair to consumer..

Rating:

5.0

Super quick drop off. Staff was professional and pleasant to work with.

Rating:

5.0

Online says 24hrs but nobody was there when I dropped off the trailer.

Rating:

5.0

Excellent experience

Rating:

5.0

This location was one of the best I have found. All of the employees were very polite and helpful. I would definitely reccomend this location to any one in the area.

Rating:

5.0

The person that took care of me was wonderful made me fill welcome

Rating:

4.0

Very friendly and courteous ppl. Good experience to say the least!!

Rating:

5.0

They made it easy and quick to drop off.

Rating:

5.0

Everything was perfect. This location is outstanding

Rating:

5.0

Everyone was very happy to help us. The truck worked perfectly. Help those that are not familiar with how much gas mileage the trucks get to estimate how much they will have to buy. The new trucks get really good mileage. I purchased approx. 16 gal. not knowing what I would use.I had way over the half tank that I started with, but our move went very well.

Rating:

5.0

In and out in less than five minutes. Polite, efficient.

Rating:

5.0

Very helpful employees. Made check in a breeze and I was back on the road within a matter of minutes. Would rent again at this location with no reservations.

Rating:

4.0

The truck was great and overall really enjoyed it. The biggest issue was the cab smelled like someone had smoked a pound of weed in it. We had to roll the windows down on very cold day to ride in it.

Rating:

5.0

The process was smooth and easy. The staff was professional and thorough making the overall experience completely pain free.

Rating:

5.0

Keep whoever was working there hired, they were awesome!

Rating:

1.0

Terrible return location no one helped us we basically had to locate everything ourselves and this was a really bad part of town we felt extremely unsafe and wish UHaul would have recommended a different drop off location.

Rating:

5.0

Thank you

Rating:

5.0

The staff was very accommodating specially a worker his name is Tim. He was amazing!

Rating:

4.0

No lighting in the storage room.

Rating:

5.0

Thanks for the great experience

Rating:

2.0

Giving a below average concerning the Storage comes because of the hard access to the Upstairs unit. It is a long trek down two hallways, and a set of stairs which are no good for my recent diagnosis of feet problems that causes me to loose extremely off balance when I walk- even on level ground. Unit 227 is located at the very end of another long hallway. The unit is way too small for what is needed. I understand that availability is a factor. The young lady, Yvonne who made the initial reservation from the 1-800 dispatch said I could consider checking into another Uhaul subsidiary in the same city, to see if a larger (ground floor- hopefully), is available. I will ask David if this will be feasible, on Monday. The guys at the Broad Street store are SUPER Accommodating, and are patient and friendly displaying a True desire to please every customer. I witnessed this from not only my interaction with every staff member, but noticing them treat everyone with respect and rapid assistance. While I waited for my turn to be served, I noticed the genuine professional and kind service each staff member gave everyone whom they served. Quite impressive, especially when those times were in the early early morning of opening the shop. bylbutler1@gmail.com Wm. Byl Butler

Rating:

5.0

Great manager

Rating:

2.0

I’ve had my storage unit for 3-4 years while my daughter attended school at UTC. When I came to clear the unit April 6th. One of the stores locks were on the unit because my daughter had been having difficulty with her lock. She was given a lock with a lock code assigned. My daughter was not with us, however the unit was in my name. When I approached the associate to get assistance. His only response was she didn’t give you the code. He didn’t ask my name, ID or anything. We figured out the code. After clearing the unit. I approached the desk. He asked if I was clearing I said yes. He asked my last name and then said it has been closed and I sent an email. He didn’t go look at the unit. He didn’t explain anything. So at that time I said I just paid yesterday for the month. He then breathed hard and said I just came out the account. He then went back in my account and said you should have said that first. I could have saved you money. He then said I’m unable to pro-rate now. It’s not about the money, but the customer service. I utilized your business for 4 years. You’ve received every payment and for the employee to act as if I was a nuisance was astonishing. Never again in life will I use uhaul. Which is crazy because I would have utilized another 4 years for my other daughter that will be attending this Fall.

Rating:

3.0

The place was filled with cigarette smoke. Instead of giving me a final receipt, I was told to "just know that I'm good."

Rating:

4.0

Office and access hours were not convenient due to my procrastination...lol

Rating:

1.0

There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an “upstairs” or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn’t question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn’t work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It’s good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I’m glad we didn’t have to pay a dime for this place.

Rating:

3.0

Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.

Rating:

2.0

System was down and took a very long time for me to be assigned a storage unit

Rating:

5.0

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Rating:

3.0

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Rating:

3.0

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

Rating:

5.0

Everybody was so friendly and helpful.

Rating:

5.0

They were very helpful and communitive re: the delivery of my U-box

Rating:

5.0

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

Rating:

5.0

Great experience

Rating:

4.0

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

Rating:

2.0

My Uhaul moving experience was a 97% nightmare.

Rating:

5.0

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

Rating:

5.0

This place is fantastic!!! Thank you so much for all of your help!!

Rating:

1.0

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

Rating:

4.0

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!