Customer Reviews for U-Haul Moving & Storage of East Akron

Rating:

5.0

They are really and nicely

Rating:

5.0

Excellent!

Rating:

5.0

Excellent and helpful owner/manager!

Rating:

5.0

Hallways of floors and storage units you need to be cleaned a lot better very dusty. Need to inform people more about how to get into bay doors to get into the building to get to your unit it's not explained very well by the managers or by the employees. And storage prices here are skyrocket high not worth it

Rating:

1.0

They do not tell you that certain vehicles have to be dropped off at their pick up location. If you don’t they incur a $200 fee I was charged said fee and nothing was ever told me that it had to be returned to the pick up location I do not recommend this location if you need a U-Haul

Rating:

5.0

Some vehicles have less than optimal windshield wipers

Rating:

5.0

AMAZING STAFF!!!!! Thank you so much!!

Rating:

5.0

I am a long time customer for vehicle storage (4+years) and needed an additional space for another vehicle. I am very satisfied with the service provided by this location. A+++++ customer service

Rating:

5.0

Wonderfull

Rating:

5.0

Everything was fine. Thanks!

Rating:

5.0

Superb job. Nice clean and orderly shop. Prompt work.

Rating:

5.0

Everything about the U-Haul was nice the staff was wonderful so I just didn't like the extra charges!!!

Rating:

5.0

The check engine light came on.

Rating:

3.0

Include the dolly and furniture dolly that was reserved and paid for.

Rating:

5.0

Great service! Great staff! Thanks!

Rating:

5.0

They were fast and efficient. Very friendly too.

Rating:

5.0

Nothing everything was good thank you

Rating:

5.0

Friendly and helpful staff overall experience excellent.

Rating:

5.0

Both staff members ( can’t removed both names) showed 100 percent the best customer service. Definitely recommend this location.

Rating:

4.0

The staff was wonderful, the bathrooms were exceptionally clean. The unhurt we had leaked and done things got wet. Jon took care of it for us and was extremely nice about it. We had a former van in the parking lot as our unit, and the lot was not lit well enough after dark.

Rating:

2.0

There was nothing they could do to help with the hidden fee Uhaul had. And there store layout wasn't the most convenient to navigate.

Rating:

4.0

There is no waiting room which is I don’t like. Please make sure that customers want waiting room with coffee lol.

Rating:

3.0

Well I was a little surprised that ,I had to travel ten miles when there is a U haul right by me ,I guess no more customer service like bringing unit a little closer,even though I reserved it .And price quoted was not rental price

Rating:

4.0

Good facilities. However, expensive.

Rating:

5.0

I would suggest maybe the staff going to the Uhaul with the customers to go over important information, like how the tow away, brake engages, where the parking brake is located, and, how the interior lights work inside the back of the vehicle.. please don’t just assume everyone already knows, But other than that I appreciate my services with Uhaul Thank you so very much

Rating:

3.0

With exception. They helped check in the rental because I was having connectivity issues but they over charged me for mileage that I didnt use. They must have transposed the numbers. I drove around 500 miles and they put that I drove over 700z. Im still waiting for them to return my call about it.

Rating:

5.0

truck was crappy since its in a crappy area. People at this location are the best ones ive ever delt with.

Rating:

5.0

Jon and his entire team were awesome! Outstanding support and customer service Thanks so much

Rating:

5.0

My sons car was in storage over the winter and the rate for storage was reasonable…And car stayed in good condition..thank you

Rating:

2.0

First off I asked if I needed it extended if I could call and ask for it to be extended. They said yes. I said without extra payment needed at the time? They said yes. So when time comes they ask me for payment or to return the truck. There was a snow storm there was nothing I could. Couldn't drive on the roads like I had planned. Secondly I said I wasn't sure where I was going to be able to drop off the truck then you want to charge me a $192.00 drop off fee. Some people need to be able to pay once they get their check Moving is already stressful enough that's why being able to pay the 19.98 or whatever it is upfront is great. But these people who you have working for you have no knowledge of anything. You get told one thing from one person and another from another. I even compared receipts from mine with a friend and its like yall make up what you want to charge at that time. I was never told i had to drop it off at that location i even asked. Ill pay for what I know I owe but I am not paying that wrong drop off fee.

Rating:

5.0

Both of the Guys that took care of me was so kind from walking into the door until walking out the door was an amazing experience. High five to both of them.

Rating:

5.0

You were good

Rating:

4.0

Overall experience was great. Just waiting for the credit adjustment to hit my bank but of course I moved over a 3 day holiday weekend so I’m expecting it to take a little longer.

Rating:

4.0

Sometimes we need smaller trucks for out of town hauls

Rating:

5.0

All good excellent

Rating:

1.0

I was overcharged and never received a phone call back from Mr. Hartman. I antenna found a form of complaint to the Ohio Attorney Generals office .

Rating:

5.0

Again, absolutely wonderful service. I would HIGHLY RECOMMEND this location for equipment rental.

Rating:

1.0

The office personal agreed to wait for us after we called and said we would be there just a little past 7 He left before 7 pm and my daughter came in to get code for storage unit that we were getting for free and she showed him the proof and he was very rude to her and at first refused to give her the code but changed his mind.

Rating:

3.0

I ordered 24 furniture pads but realized later I was only given 18 pads. Three bags of six.

Rating:

5.0

Professional and pleasant

Rating:

5.0

I was running late to pick up the trailer, and I got a call from U-Haul (not the pickup location, from some office somewhere) to see if I still wanted it. I told them yes, and the lady on the phone said no problem, they'd hold it for me. When I got to the pickup location about 10 minutes later my reservation had been cancelled; however, they did still have the trailer and it was no hassle to revive the reservation. So 5 stars for the location, 2 stars for whoever made the call!

Rating:

5.0

Associates at Talmadge Rd location were extremely efficient and helpful, they were polite and courteous. I will definitely use that location with my future needs.

Rating:

5.0

I must be honest, very great experience with you all, unfortunately, not what I have experienced prior. But this made a very good impression upon me and highly recommend Uhaul , from the dispatch station, the pick up, to Delivery.

Rating:

5.0

Very easy to use and the van was in good shape. Thank you!

Rating:

5.0

Very annoyed my rental was not full but 2 notches below. I drove 15 miles total and put in $5 gas and was assured we were “even” since I dropped off early yet was charged an additional $9.71. For what? I didn’t authorize and feel lied to.

Rating:

5.0

Excellent service and atmosphere.

Rating:

5.0

Recliners while we wait fresh drinks and make sure there is a tv to watch the browns. Lol you are doing a great job keep up the good work

Rating:

5.0

The team at this location was so helpful and nice!!!! Great job!

Rating:

5.0

Very friendly and helpful staff Clean building Thank you very much

Rating:

5.0

Easy, fast, no hassle experience.

Rating:

5.0

Fast, easy and convenient. I was in and out with no wait. Very efficient.

Rating:

5.0

Great job akron UHaul !!

Rating:

5.0

You have a great staff that work together and make you feel like your part of the family of uhaul. I would recommend this place before any other storage place. I will always use this location and ther trucks if any moving has to be done in the future.

Rating:

5.0

I have used the shortage facility for several years. It very well maintained. The manager and his staff are always helpful.

Rating:

4.0

I got an access code when there was no pin pad to enter the code on it was very confusing. I was also under the understanding that I could access my storage anytime not true only during working hours (employee needs to be present) other than that all went well

Rating:

3.0

I have used this location for rentals quite a few times. The agents didn’t seem to be happy to be at work. The van had a smell that was horrific.

Rating:

5.0

Thank you

Rating:

5.0

Everyone was respectful, kind, caring and helpful. Will definitely use them again if/when needed.

Rating:

5.0

I hate to complain because everything went well. Everyone I talked to was very friendly/professional. The one thing that's sticking with me is the drivers seat belt did not work. Obviously the dinging is annoying, I drove back and forth from Akron to Loraine with no seat belt. When I returned the vehicle back to Akron, I let them know it did not work, so i could not buckle my seatbelt. The response was we new that before you left, but there is a shortage of vehicles. Again, everyone was very nice and friendly, but it just caught me off guard.

Rating:

5.0

Very good installation and quicker than promised

Rating:

5.0

I was in and out. Service rep ask me how long did I need the truck for because it was booked for later in the day. I explained to them I just needed to return a mattress and pickup replacement. I just need it for a couple hours. So I got the truck and got it back earlier than expected. Thanks for the good service.

Rating:

5.0

Staff very knowledgeable and helpful. Check in and the check out was fast. Vehicle was very clean and I loved the backup cam!!!! Store offered a variety of moving aids. Will use again and recommend this location to friends and family.

Rating:

4.0

I have nothing but nice things to say may God Bless and Have Good Evening.

Rating:

5.0

Very friendly, professional.

Rating:

5.0

Nine years using this storage and not 1 problem. Thank you!

Rating:

4.0

Overall, very pleased with my 5-year experience with UHaul.

Rating:

1.0

The worst moving experience ever! First they gave me a storage with 3 big rusty beams in the middle taking up space, the manager john took forever to do paperwork for the storage meanwhile I had paid movers waiting to unload my belongings into storage costing me even more money! Then they don’t make you aware that a 26 foot truck can only fit into two of their bays, until after you have already pulled in, then finally thats when john came down to inform us we are using the wrong bay, then he says oh this happens all the time, but proceeds to charge me more money for the mistake no one informed me not to make. Then I called corporate only to have john the manager at 800 east tallmadge ave akron ohio close my complaint. I found this out after calling back a month later after No returned call. Just horrible its the worst u haul company I have ever dealt with in my whole 34 years!I Don’t ever recommend anyone to rent a storage from this location.

Rating:

5.0

This is an excellent facility. I have been to many.

Rating:

3.0

I think I should have access to my belongings 24/7. If I need to get in my storage unit at 1am for any reason at all, I think I should be able to do so. Other than the access times, I’d definitely recommend.

Rating:

5.0

None survey says it all !!

Rating:

5.0

No

Rating:

1.0

Wasted a lot of my time, and money. Management talked me to death and made mistakes inputting my info for reservation taking almost 45 minutes meanwhile I have paid professional movers outside on the clock waiting. Then I get a storage unit with 3 big rusty beams in the middle taking up space so I had to go back over to office again to sort that out. Then I’m told my u haul was To big for the bay it was in. (No one told me this until I was already parked inside a bay) but not to worry this happens all the time. Just need to be sure the door closes. Door closes, but management still unplugs garage door and say it needs looked at by technician to check for internal damage. I was told technician wont be out until Monday or Tuesday. Meanwhile this all happened yesterday and today I receive a invoice for damages for $300 when I’m not understanding how management is sure of all this and the technician isn’t coming out to look for another 2 to 3 days??? Management was very inconsiderate and he even laughed at me. All this on top of the stress of having to move my things at a short notice into storage because my landlord sold my home while me and my children were living in it. The manager of this location should be ashamed of himself!

Rating:

1.0

I left my review on Google

Rating:

5.0

Jon, the manager at this facility was a resourceful and helpful person, always available to assist and help.

Rating:

3.0

The young lady that assisted me was awesome...however, upper management could use a change...The guy, who I assumed was the supervisor, greeted me with disdain and hesitation, while sitting, and watching a video on his phone...He asked could he help, only to direct me to the young lady, who was apparently training a new employee...After being assigned my unit, I went and noticed another apparent employee, also hesitant to greet me and offer to help...She escorted me to my unit, to find it locked from a previous renter, as the locksmith hadn't yet visited...I returned to the office, the lady called to get assistance on switching my unit and was told to leave me in that unit, and he would go over and remove the lock himself...I waited, and he didn't show up...so I left and called the office to let the young lady know this...I chose to return much later when I could be sure that the situation was resolved...which it was!

Rating:

5.0

The manager was extremely helpful. He also helped me start my vehicle. I offered him money for his assistance he would not take any money. He’s a wonderful manager and person. Warren Woolford

Rating:

5.0

Thank you so much The staff were helpful and friendly every step of the way

Rating:

3.0

Had to switch storage units 3 times; damaged rail on one, and clerical error on the 2nd. Employees were very nice 😊

Rating:

4.0

The elevator needs so work

Rating:

3.0

Staff, the dude who checked us in took veryyyy long the other acted like I was lying when I said my friend and other staff member was stuck in elevator, Didn’t have unit I wanted gave me 2 tiny ones side by side Maintenance, door to office is broke elevator level 2 doesn’t work mattress dolly broke

Rating:

4.0

I really appreciate the kindness and understanding with my current situation and assisting me with the change I really needed. Thank you.

Rating:

3.0

The only issue that we had was being double charged at move in, We were also charged the next month after mving out and told that we would not be. Twice our money was held up when it never should have been.

Rating:

5.0

I’ve been renting my storage for 4 years and I’ve had not one problem in those 4years. I want to thank the U-Haul team and staff for everything you guys have been truly helpful to me.

Rating:

5.0

The manager of this location was great! He was training new employees and was very helpful and courteous, the experience setting up storage was easy with his assistance.

Rating:

3.0

Was unable to use 24 hours and wasn’t told that to after I got it had to go over to the office everytime to get in

Rating:

5.0

Great value for a great price, I am so happy with absolutely everything about my new unit.

Rating:

5.0

Danielle excellent service new lady still learning and training not so much she couldn’t help me more efficiently

Rating:

5.0

Everyone was so nice and helpful. I was frazzled and messed up my online order for my truck and storage rental and the staff was so friendly and helped me quickly. I’m very appreciative.

Rating:

3.0

The alarm keep going off all the time we’re unloading. Very loud making our ears ring. There was glass and trash on the loading dock. The manager was very helpful and apologizing.

Rating:

1.0

I did not rent from you

Rating:

2.0

I was never told how to actually check in so I set off the alarm the first time, that was after taking forever to figure out how to get access into the building the first time since I was using the wrong keypad. The staff was also more concerned with flirting and sharing their food than helping me. Next time I'll pat more to get better staff. Lastly, the sign out front said "1 month free storage with rental" and I never received that. Don't advertise something that won't be followed up on.

Rating:

5.0

Thank you

Rating:

4.0

Only issues I had was checking in and out. Staff ridiculous. Check in- young man was super slow - took five minutes ( no exaggeration of time here) to go over my renters policy. I had handed him complete policy and he then was asking inane questions. (Long story short I had recently rented a unit from Cuy Falls Uhaul. That guy was awesome- looked over policy put info in computer and was done.) I was renting 2 units and told him I only needed to purchase 1 lock as I had another uhaul lock- he then proceeded to ask me 5- yes count them 5 if I was sure it was a uhaul lock. Incredulous that I could possibly own one. Check out same you man was there - I went to other employees desk - yeah no better. Slow as molasses - kinda rude. Insisting on looking at my pics when I said I would down load them on website them I needed to get going. Then we got to the lock questions and employee I had on check in pipes in and says “but are you sure locks are off? “ Ummm yes he again says are you sure- yep I gave him the death stare and he was like well you’d be surprised. Thinking I was done I turn to leave and I get the wait you got paperwork - and I have to wait while it’s being printed. Seriously I nicely told you I was in a rush -( family member being rushed into surgery) you couldn’t have hit the print button while insisting to look at pics and your fellow employee was drilling me about lock removal. Look I am sure you deal with all sorts of folks but I do not appreciate being treated like a moron - being asked the same question over and over. I also realize that staff doesn’t have much to do but that doesn’t mean they shouldn’t try to expedite customer service- even if there is no one else in line.

Rating:

3.0

I lost my storage due to falling behind, and when you’re behind one payment Uhaul makes it impossible to catch up with all the extra fees and leans. Everything I had left in the world after my divorce and the death of my mother was in this storage. One would think I would be contacted so that my mother’s ashes could be returned and any other personal items. Also, I would like to know how much my storage was sold for and did it cover what was owed and if not what is the remaining balance? Thanks

Rating:

5.0

Really great guys that work their who are trying too help people with great service and attitude

Rating:

5.0

Very friendly and helpful staff

Rating:

3.0

The first person that rented the unit to me rented me a unit that was already rented. They didn’t not inform me that I had to check in and out or I would loose access to my unit

Rating:

2.0

Me cobraron y nunca me dijeron el porque me cobraron la cantidad

Rating:

2.0

Purchased inside storage unit online. Entered the access code given and storage unit door alarmed when attempting access. Went back to Uhaul office and received a card to swipe for access. Storage unit door still alarmed when attempting access. Movers were not able to utilize area that would allow them to back in truck to flat area. Instead they had to pull up to garage and pull sofa and loveseat on a dolly up the stairs. These problems occurred even after watching the move in video. The staff in the office were very helpful and accommodating. Next time I would purchase unit in the store vs. online.

Rating:

2.0

The reason why I had gotten a storage unit is because of my moving situation. I did not aspect to of had a storage unit with U-Haul this long. During the time with U-Haul, I was in a couple car accidents, seriously injured and caught the Covid Flu and was bed ridden for a couple of months. I did not mean to be behind on my rent but these things were negatively effecting me. The overall customer service with this location during my rental was extremely poor. Me having these issues, but still coming in and letting the manager know that I did plan on paying the balances was embarrassing. I did not want to be late on my payments. But the managers, etc. would change the rules of payment to the facility every so often; and it was too often. It seemed like depending on their mood, they'd tell me if I could make payments on the storage unit or I had to pay the balance in full. I've never experience this type of treatment anywhere else. They did not understand my financial or personal issues. They just looked at me as a person renting out a unit and forgot the fact PEOPLE THAT HAVE A NEED rents out units. Not just that, they by passed my extended time as a customer with U-Haul. I've had other instances, but they are irrelevant. The point is I could of still had a storage unit and the past due payment would of been paid down again if the staff at U-Uaul on Tallmadge Ave. did not change up with assisting their customers during difficult times.

Rating:

5.0

First time storage renters, very satisfied with process and the staff at the Tallmadge store were very helpful and nice.

Rating:

3.0

Some of the staff were super nice while some others were rude and disrespectful. Some of the instructions were difficult to follow as well. I reserved a 10 x 10 x 8 unit but when I arrived to pick up the lock and keys they said it was not available which is quite infuriating considering that I reserved a 10 x 10 x 8 unit. So they gave me two smaller units. But the units were clean and the close out process when moving the stuff out of the unit and ensuring the unit is clean and not damaged was simple and convenient.

Rating:

5.0

Yes the storage facility well lit very very clean overall experience with this facility A+ well done

Rating:

3.0

We were directed to the wrong building by an employee. We tried calling uhaul for help but was put on a 20 min hold. Eventually we had to drive around the facility to look for the unit ourselves. My unit was in a small side building that didn’t even have a padlock so we had to ask an employee to open the door to access it. The small side building also had a small staircase and no ramp so we had to unload without the moving cart.

Rating:

1.0

Poor rating because reserved unit was not actually available and had to go to a different location for a unit! Unit suggested was not large enough!! VERY DISTRESSING!! Had to rent an additional unit - an expensive headache! Actually, an outrage! Why was I given a reservation when unit not actually available? I tell everyone I know about this hellish experience. What a way to do business. I feel cheated, and was also robbed of my time after a long drive from another state; and, I had to pay my movers and my driver a lot more money because of their additional time. This should never happen to anyone; but from what I have subsequently heard, it happens all the time at UHaul. Additionally, your estimates of truck sizes and unit sizes is hugely underestimated, thus, people don’t rent large enough trucks and storage units. These problems are serious and need fixing at the management level.

Rating:

5.0

Staff was so friendly and helpful. I made an error in scheduling my storage unit online and they fixed ir for me and were just so kind.

Rating:

5.0

Charles and the folks at 800 Tallmadge facility/store were AWESOME!!

Rating:

1.0

I have never witnessed such extensive mismanagement; this location is terrible. The manager in place at the time I rented the storage unit was a drug user and I discovered this was known to UHaul. She charged fees that weren’t applicable, she refused to respond, etc. I reported a problem with my account on numerous occasions, was due a refund equal to over three months of rent (at least) and NEVER received it despite being I promised it on several occasions. I made it clear I would pay only after the appropriate refund had been credited to my account. It never was. They closed my account when I was ill and in the hospital and informed me the contents would be sold. I will *never* patronize UHaul again nor will I ever recommend them. I will go out of my way to dissuade anyone from using them.

Rating:

5.0

All employees were patient and helpful. Had a issue or something uncommon come up and the manager assisted took care of the issue Sorry I can’t remember his name but he went above and beyond any management I have experienced Also I deal with 2 to 3 storage managers a month

Rating:

1.0

Charged full price for receiving improper equipment. Hindered the process of moving. Caused stress and money for a mover. No empathy from manager. No response from initial letter.

Rating:

5.0

Pleasant experience dealing with your company and team members. Thanks!!!

Rating:

5.0

William Malog came to my rescue after a former manager screwed up the incoming money by not cashing the checks for 8 months. You can imagine all the ill feelings along with the headaches ,threats ,liens late charges from corprate. Wiliiam Malog is a people person and talks with you to work out a problem or issue. Uhaul is fortunate to have a person like him working with the team and customers.... Without the customers it would be No Haul...

Rating:

5.0

Manager William was the greatest...love the business. It was so helpful in my time of need. Sunny_diann@yahoo.com Sunday martin

Rating:

5.0

Will and his team were awesome to work with! I will highly recommend!

Rating:

2.0

Couldn’t get ahold of anyone to help me find my storage unit, the process of finding my storage unit was very stressful and not easy to find. Need better directions in finding unit for sure. The unit itself was clean and ready.

Rating:

3.0

All was good except the garage door was broken and the elevator got stuck with some of my party in it.

Rating:

4.0

The only comment- I drove in through the automatic door, then, when leaving, it didn't seem to want to open. Another customer manually opened the door with the button opener.

Rating:

2.0

JANAYA WAS VERY pleasant and professional. But I was overcharged several times because my payments wernt put through on the tenth and I always called in enough time. Is it my fault that your company doesn't respect your customers . I will never come back if it is truly possible

Rating:

2.0

I purchased a 9x20 vehicle storage unit but when I arrived they said that they don’t have any and all that they had was open parking storage in their parking garage. They said that it happens all the time, people order a vehicle storage only to find out none are available. Also, they charged me the same price for a single parking spot in their open parking lot as the 9x20 storage unit. It should have been less expensive as it was smaller and not enclosed. Very bad experience.

Rating:

5.0

The only problem is that the access door can't be opened from outside so it is difficult to get your vehicle in and out. Without going on separately and opening door then pulling in. It could be an easy fix to make it work conveniently.

Rating:

5.0

Staff were more than helpful to my moving needs. They were Hospitable by all means and I recommend U-Haul to all my friends and Family that find themselves in need of a moving company! And will continue to do the same!!!

Rating:

4.0

i would’ve given 5 stars but not sure if my key card works yet, otherwise the service was excellent.

Rating:

3.0

We had a control climate unit. However we had furniture that was ruined because it looked like the floors had been wet.

Rating:

3.0

The whole key card thing is super confusing…. And the staff can’t physically show you how it works jixhbun sure Is due to Covid restrictions

Rating:

3.0

Your facility was clean and well lit the only problem is when you try to call the office at the facility no one would pick up the phone. My mother had to go to the facility to pay her bill because she couldn’t get anyone on the phone to take care of it over the phone they would not answer the phone.

Rating:

4.0

Staff members were courteous knowledgeable and helpful.

Rating:

5.0

Mike and Dave provided excellent service. I appreciate their hard work and great communication. They are a good team and I would recommend them to anyone needing movers. Excellent!

Rating:

4.0

N/A

Rating:

5.0

The unit we had was perfect for our storage needs. No problems to report except the rates kept increasing where we got to a point we had to move our stuff out. JF

Rating:

2.0

The manager was very rude.

Rating:

5.0

If I need storage or a truck or trailer in the future I will definitely use you...thanks

Rating:

3.0

your covid compliance and lack of staff made experience difficult.

Rating:

5.0

I walked in the Vernon Odom store and left 3 mins later, just horrible. Your Tallmadge Ave store was wonderful. Shane & Christina went above and beyond for my last minute moving needs. I am a supervisor of 24 employees and I would be proud to have employees like them on my team.

Rating:

1.0

When I picked up my furniture from the storage unit it was covered in mold and had rat droppings on it 2 pieces of furniture had been chewed by mice or rats!! I had to throw away a lot of furniture, I will NEVER use your storage space again!

Rating:

3.0

Consider prorating rent, why pay a full month for 5 days. Found a mouse in my unit, no bait traps anywhere around.

Rating:

1.0

I was charged for a unit I never had access to. After reservo the unit, I was informed that the unit was only accessible during their office hours. However, the other units are available until 10pm. I decided to cancel the transaction. I was informed it was canceled and I would not be charged. I was charged. I have called SEVERAL times to get this resolved. The employees are extremely helpful as much as they can be. However, the manager is completely negligent when it comes to communication. Several employees have left my information behind and informed me she would reach back out to me. One of the employees even messaged her while I was there, then messaged her the day after again because she did not reach out to me. She still has yet to return a call and it’s been almost one month. This is the worst service I’ve ever received from a company that I did not receive merchandise from.

Rating:

5.0

I really liked the online move in process especially with life's ups and down. It really made it convient and easy to get a storage unit.

Rating:

5.0

Awesome service you offer. Keep up the good work!

Rating:

4.0

The associate was unclear in her communication as to where the building was located and gave me an access card that didn't work for my move in, but once that got straightened out, everything was fine.

Rating:

3.0

My unit was on the second floor, elevator was broke and down for 2 weeks. I had called several times to talk to someone, NO ONE called me back. Went into the Uhaul place 3x to try to get a date when it would be working, the people there had no idea. I had to pay movers 2x a deposit for moving revised had to cancel then had to pay extra rent at previous address because elevator was still not working when I had movers set up. I’m quite upset in extra costs I had to pay out because of this situation. Totally uncalled for.

Rating:

5.0

Staff were very friendly and helpful. Christian Viland went above an beyond to get me a refund on my storage unit I had moved out of. Thank you Tallmadge U-haul April Halsell

Rating:

5.0

Everybody was kind and courteous and made you feel very welcomed! I would definitely use U-Haul storage at E. Talmage Ave. again

Rating:

4.0

I have come back to the Tallmadge Ave location to rent space from because of sub par care at other UHaul sites closer to my home. The team on Tallmadge Ave., have been excellent and I do recommend them to anyone who is in the area & asks. Suggestion. Get someone to smooth out the flooring in the beginning of the 1200 row in storage, the choppy & potholed cement section is hard to cross with a cart.

Rating:

5.0

I had a perfect experience. I price for storage was good. The facility was clean and has 24hr. access. The employees were knowledgeable and helpful. Couldn’t ask for more.

Rating:

3.0

I don't appreciate renting two trucks and being charged for a month of storage

Rating:

5.0

the woman that helped me with this rental was so competent, efficient, and friendly. also, the woman that we met near our storage unit was very friendly and knowledgeable.

Rating:

5.0

Love the staff very nice. Will continue to do business there.keep up the good job

Rating:

5.0

No comment

Rating:

5.0

my only concern would be better carts to hold boxes

Rating:

2.0

I had a storage unit from 2013 until 8/2020 and they over charged me repeatedly, never notified me my lock was on wrong which the door just opened up to my unit and I had some of the WORST customer service phone calls about my due date at which they continue to over charge me monthly. Just an overall bad experience with this location!

Rating:

5.0

Excellent job, straighting out my account and storage unit. Excellent customer service from Danielle. She solved the problem.

Rating:

2.0

I have rented at this location for the last 3 years. In December 2019 Costumer service at this lococation and lack of consideration for long term costomer service became a serious problem. I happy to say with a new Mananger Christine and Danielle, Customer service is again excellent and they were able to straighten out my account. The reason of the poor rating is a total reflection of past management, and the failure to correct my account.

Rating:

5.0

The location was extremely clean, the staff was very very helpful and courteous. The location was very easy to get to and very easy to access my storage room. I would highly recommend this facility and the two separate employees that helped me were exemplary! A+++++

Rating:

5.0

Extremely satisfied with Uhaul storage facility and the staff.

Rating:

5.0

Staff was very friendly

Rating:

5.0

Great employees, the young woman that helped me when I rented unit was super helpful. Very caring I had lost my dad the day before. I will and would recommend this facility to anyone. Thank you Michelle

Rating:

5.0

For whatever reason my reservation number wasn’t showing on system. The young woman that helped me, was very patient helping me.

Rating:

5.0

The Manager On Tallmadge waa Great

Rating:

5.0

Danielle is an exceptional staff member. Every time we came in and were fortunate enough to work with her, she went above and beyond. Her attitude is always very pleasant, and she is very thorough and makes sure our orders are processed correctly. Thank you Danielle!!

Rating:

1.0

I have rented 2 plus storage units on Talmadge Ave. since August 8, 2017. I was quite satisfied with both the management and the facilty until June of 2019. The Facility did remain both clean and secure. The availably of carts and lack of customer service was zero. The Mangement is the problem. U haul Mangement seems to think Customer Service, stops as soon at a move in and a storage area is rented on an auto deduct. Danielle did an excellent job handling my move out of two storage units. She handled my account, rental equipment and provided excellent customer service. Her only limit was Management. An employee should never be put in that position.. I will be reviewing the total my cost doing business with U haul and whether I will continue to have a working business relationship with U haul in the future. I have Unit 1170 until 6/10/ 2020. This UHAUL Facility and Management has had ample time and to provide both fair compensation and costumer service and resolve any disputes on Units 1290 and Unit 1194 and chose not too. That was quite plain from 3/07/ 2020 until 5/10/2020.

Rating:

5.0

Great customer service. Easy and secure in and out 24hr access to storage unit. Thank you!

Rating:

5.0

The staff was very helpful, kind and courteous.

Rating:

5.0

The woman in charge of cleaning and manager of storage facility is very helpful ,friendly,and thorough also very approachable.

Rating:

5.0

Great , clean location.

Rating:

5.0

The employee was very helpful.

Rating:

4.0

When I got to my unit it was lock by u they said I was over due on rent I was payed until next month April 2 u still put your lock on it so I couldn't get in

Rating:

5.0

You will not be disappointed

Rating:

3.0

I appreciate the service and the one month of space, via renting a U-Haul truck. Where can I take trash to, as I clear out my storage? Thank you, Ms. Simone Walton

Rating:

5.0

The associate was very nice and polite and she was very helpful

Rating:

5.0

Very professional and clean

Rating:

4.0

It's too bad people are such slobs when you go into the storage the area was trashy. This was the first time I think maybe they just hadn't gotten around to cleaning. But overall it is a clean facilit

Rating:

5.0

The transaction went smoothly I was very satisfied

Rating:

5.0

It went very smoothly

Rating:

5.0

Cora, Danielle, Cindy were professional, polite and helpful. It was a pleasure working with them.

Rating:

5.0

Great team always helpful will rent from them again

Rating:

4.0

When renting a storage unit make sure you receive your access card.

Rating:

5.0

This is the second year I have my bike in storage. Love that is inside

Rating:

1.0

The performance of the staff, both individuals, on Saturday, September 14th at 2:29 pm will impact your profitability, if not addressed. They will impact profits.

Rating:

5.0

In between apartments, the staff was very helpful and location was convenient.

Rating:

1.0

My truck broke down and they refused to give me a like truck(company policy) . THERE WAS THREE OF US AND THEY GAVE ME A TRUCK THAT ONLY TWO COULD RIDE IN !!!!!! They saw no problem with that

Rating:

5.0

Suited my needs perfectly. Well maintained.

Rating:

5.0

Great service

Rating:

1.0

Free one month storage for the contents of your truck is a myth. You are only entitled to whatever the largest size single unit they have and they can charge you for whatever extra space you need.

Rating:

5.0

Great service!

Rating:

5.0

always do a good job

Rating:

5.0

Very helpful location--would definitely recommend this place

Rating:

2.0

The computer/pin pads are horrible. Always an issue when trying to pay or answer questions on the pin pads. Main hold up when try to move in & out fast.

Rating:

5.0

I needed climate control storage. This facility provided all that I needed, and was well run.

Rating:

5.0

Great.

Rating:

5.0

.

Rating:

5.0

service was great just time consuming. feels as if the location is understaffed. i personally assited a customer upon waiting to get the confirmation of dropping off the rental truck

Rating:

4.0

When the truck I wanted at the location I choose wasn't available they let me know and got me to a location that was. They also were very helpful in checking in and out

Rating:

3.0

It took a couple of days to achieve setting up my space rental, as calling by phone they could not locate my information.

Rating:

5.0

Great Service

Rating:

5.0

Great place to rent from.

Rating:

4.0

Everyone was really nice and helpful

Rating:

5.0

Very helpful

Rating:

5.0

Jonathan and Jessica are very helpful and knowledgeable. Good team

Rating:

1.0

Disorganized. Staff very critical of manager. Manager was disorganized.

Rating:

5.0

I am confused about your rating system, I had an U Box at my home, I did not go to a facility. The U Box was clean, delivery hours were good, yes, I would recommend using an U Box for home renos.

Rating:

5.0

They gave me the storage space that i needed and i truly appreciate it especially after the Uhaul on Wooster messed up my reservation thank you Tallmadge Uhaul for helping me.

Rating:

4.0

The manager (I believe his name is John) was always helpful and friendly!

Rating:

5.0

They were amazing. Accommodated all my needs even when they changed midway through our agreement

Rating:

1.0

The General Manager, John, didn't think that communications with the customer are important. Instead of calling me to schedule the delivery of the U-Box, he texted me. That is not acceptable.

Rating:

2.0

Disorganized, Did not know where my UBox was or even if it had arrived. Negative comments about fellow workers. Also, my UBox was missing for over two weeks and no communication. Very disappointed.

Rating:

5.0

very good

Rating:

5.0

Friendly and informative staff.

Rating:

5.0

Thank you for everything!

Rating:

1.0

I am recovering from cancer and have been in the hospital and rehab center for 7 months now and that was not taken into consideration and I lost my unit and belongings that were near an dear to me.

Rating:

1.0

Uhaul has the worst customer service.I made five calls over two months.I was told that someone would get back to me each time and no one did. they are very rude at this place.Never using Uhaul again.

Rating:

4.0

Good service

Rating:

4.0