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DON MCustomer Reviews for U-Haul Moving & Storage of Frankfort Square
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every thing was good
Aly AThomas was so helpful and friendly!!! I will definitely use this site again even though there is one closer to my home.
Trina BChrissy, Thomas and Jaylyn were professional, knowledgable and friendly. Well run establishment and much appreciated as moving is always stressful and they all made it so much easier. Definitely recommend this location due to them!
Linda LExceptional customer service. Great Location
CHRISTOPHER HThe air condition in the truck did not work. It was extremely hot yesterday. I had to bring the truck back early due to the conditions.
WINONA BQuick and professional
Arturo TOther customer did not return the trailer on time so my rental was late by 20 minutes. Some type of compensation would have been appreciated. Employees were kind and helpful. So kudos to them.
Thomas KThe team continues to do a great job!
Joe NEverything was great! Great customer service!
CHRISTOPHER HWell I got charged for 2 gallons of fuel, I drove 45 miles and put 3 gallons of gas in and have a receipt. Not a huge deal but it bugged me!
David MQuick and friendly
Cassandra MThe staff was good, equipment was newer and well maintained. My gripe is that the property is under major construction and parking is limited so you are told to park at a business that is one or two lots over. This involves walking along the side of a major street that is busy where cars are going 50-60 MPH and there are no sidewalks. I would not recommend using at this time. Once the construction is done it will be great!
Victoria BWith all the construction going on, your team was great!!
Michael BNothing in the Customer Service is over the, staff is very friendly accommodating.
CHRISTOPHER HThis location is very convenient for me and your employee Chrissy was very helpful and professional.
ALLEN JMaybe don’t add on fees that are not signed for or agreed upon after the fact.
Jordan HThe gentlemen who took care of us was top notch! Super nice!
Sharon MNone thanks
RICHARD KGreat experience with staff and very clean van.
Jamal MTerrible experience
nick dNothing they go above and beyond, very accommodating and professional
CHRISTOPHER HThe Customer Service I received from this location was excellent. They were all very efficient, friendly and very informative. I would highly recommend using this location in the future. .
joanne RThe computers were down and I didnt get a call back until the following day, meanwhile I called to make a reservation on the phone, not with this particular office. I picked the vehicle up at the original office the next day and all was good.
Gerald DNothing this location is by far the best I have ever used. All professional polite and knowledgeable! Timing to get the truck was fast! Couldn’t ask for anything better! Shout out to the employees who help me! I appreciate making my experience perfect!
KELLY CWhen I originally set my pick up appointment, it was not this location. The woman that called me to reschedule the location said I had to pick up here. I set up the pick up over a week in advance. So much for guaranteed availability at the location I chose. I’ll also add that this location was 20 mins away instead of the 5 minutes where I originally requested so I had to pay for all that additional mileage. The woman was extremely rude and basically told me it is what it is, in so many words. Site is undergoing construction. Tight conditions. Had to park my personal vehicle at the gas station 2 blocks away. I understand they’re trying to still operate during construction but that setup really needs to be rethought out.
Bradley LDo routine maintenance checks. Brake light/turn signal on left side did not work. On the good side, the employee (didn’t catch his name) was pleasant and made the transaction very smooth.
Scott Hthis locations continues to exceed my expectations!
Joe NNothing customer service is amazing Marie is awesome. Thank you
CHRISTOPHER HI parked in the lot and went to pick up my van for a rental of less than a day, which was supposed to be an app-based pickup according to my reservation. It was parked in tight behind another van, but I saw an employee nearby who moved it. As a courtesy, I asked if there was a place I could park that would be more convenient for them. At that point she refused to continue the process until I moved my car a block away to park at another business. I pointed out that there was no safe walking path - just a muddy ditch next to cars and semis travelling at highway speeds, that there were empty spaces in the lot, and that the two employees were also parked there, but they refused. If I hadn't prepaid the rental I'd have left. It's unreasonable to ask your customers to slog through a muddy ditch next to a busy roadway when there are clearly spaces available (and which would not even have come up if I hadn't volunteered to find a more convenient option. In retrospect, and easy solution would have been to give me a ride back in the van, or to move an employee's vehicle to the two-acre lot behind the trailer if they needed an extra space, but I got nothing but flat refusal and claims that there was a "path" (there was not). Extremely frustrating experience, would never rent there again.
WILLIAM CKeep it up But be on time
Isaac ZPlease look at the schedule and find the employee that was working at this location on Monday May 11 in the afternoon/evening. He was FANTASTIC. I shared that I was in a time crunch, and he hustled to help me solve my problem. I am specifically taking the time to complete this survey because of his efforts. My only regret is that I didn't ask for his name, because of the time issue.
Brian DNothing everyone's very accommodating always over the top
CHRISTOPHER HI had to uber there and back and pay for it since no parking there and wouldn’t even give me discount will never rent from this location
Jason TI had a really great experience. Jalen the customer rep was AMAZING! His professional demeanor and willingness to make sure our needs were met. I have no complaints. He's a great worker. I witnessed this with other customers he served as well.
Tiffany RNothing
CHRISTOPHER HService was excellent. Employees very friendly. The radio didn't work.
Julie NStaff was very helpful and friendly
Brandon CI was never told I couldn’t park on site while I rented the truck so I had to park down a busy road with no side walks at all gas station and walk back. I was also told the truck was full when I picked it up. I drove less than 50 miles and when I filled it up at the end I filled 8 gallons. I know I don’t use that much gas so I am paying for the previous person who rented it. Very disappointing experience.
Patrick MGreat location, friendly staff
CHRISTOPHER HThe staff was friendly and professional. I have no comments for improvement. Job well done!
Nina KAwesome customer service, very knowledgeable
CHRISTOPHER HYour service is excellent!! The equipment is first class. The staff very knowledgeable and professional. I will certainly be using this equipment for all my projects. The price…..Outstanding!!
elzie bThe employee was excellent. The front parking lot is small and hard to maneuver in, especially since I was renting a trailer.
Gregory SStaff is always great, friendly and knowledgeable.
CHRISTOPHER HGreat customer service very helpful and respectful.
Nestor Lthis team at Frankfort Square is TOP NOTCH
Joe NEverything was great
Harry BOne man on site...felt bad for the guy who was running the entire show but did a great job regardless!
JOHN HOver Charged me $23 for gas.
Keith MSuper smooth!
ADRIAN VKeep up the good work.
carl cNothing that I can think of
Jerome NService rep could be more knowledgeable and courteous. No parking at this location was inconvenient.
EDWARD HAll good, recommend
JOEL DNothing. Evidently someone read my feedback and the location representative pulled the vehicle out from the construction area to the front to make the pickup easier and safer.
ROBERT KThe man that took care of me at the Frankfort location was “very professional “
BRADLEY JOther than the build up going on now. Nothing
PAULO RThe customer service was very nice. They stayed in touch with me. This service was professional. It worked out great for me today. Just having to move things from one facility to another. There was some pre-damage on the truck that was not marked before I took it, but I pointed out at the moment I left with a video and pictures I would’ve liked to have seen marking there to let me know I didn’t do it if I would’ve never noticed it. I was in the car business for 30 years. I did thousands of appraisals on used cars so I caught it right away, but you might wanna just let the customers know before they take it that they know that in advance. Are other than that the people were very nice. The service was great and I dropped the vehicle off in about seven hours after I took it.
CINDA RHave the rental truck closer to the office, away from the temporary construction fencing when it’s close to a scheduled pick up time. With the construction at this location backing the vehicle out right next to a construction fence exponentially increases the likelihood of hitting it. Equipment was very tightly parked.
ROBERT Kthe Frankfort Square location always does a great job!
JOSEPH NI have no issues to report, the employees were kind and respectful.
PATRICK R