Customer Reviews for U-Haul Moving & Storage of Greenview

Rating:

5.0

Attendent said everything was good. Thanks.

Rating:

1.0

Hi! I got overcharged on the Location. The Manager put a KM from Odomoter on "MI" and when i told him that it's KM he said it's okay just take the VAN. so when i put my VAN back and took all the photos i got eventually charged in "Miles" and when i tried to call to customer service and get this sorted out, Doris were trying to convince me i was driving in Miles (even that i uploaded photos that it was in KM) and then Hung Up on me...

Rating:

3.0

I can’t really rate drop off location as I did self checkout later in the evening and did not deal with personnel or go inside the office.

Rating:

5.0

Very kind

Rating:

5.0

Guys at the counter very friendly amd quick to help, finding ways to help even if the system gets tricky with tolerances, pickup and dropping off very easy, kudos to this location

Rating:

5.0

Overall, the service was excellent. One helpful improvement would be to provide a full 24-hour rental period or, where possible, allow returns up to two hours before closing. We picked up the vehicle at 11 a.m., but returning it at 11 a.m. the next day was difficult because our accommodation checkout was also at 11 a.m. and we still had to travel back. A little flexibility would help customers return safely and comfortably without feeling rushed.

Rating:

5.0

Good service and very professional

Rating:

5.0

Super friendly and helpful - highly recommend:)

Rating:

5.0

Nothing - good experience with friends polite staff :)

Rating:

1.0

Very poor communication from U-Haul. I scheduled my reservation for the Northmount Drive location at 11:30am. I wasn't informed that my reservation was moved to another location and was rescheduled to 2:30pm until I showed up to pick up the truck. No one called, emailed or texted me about this change prior to me showing up at 11:30. This not only wasted my time but everyone else involved with helping me with my move. Any form of communication would have made this experience less frustrating.

Rating:

5.0

Awesome in and out quickly. Use the app for check-out and check-in and it was painless

Rating:

5.0

The truck, engine and transmission is in good condition. But the reflector on the driver side is too loosely, when driving around 100km/ h, the reflector often move, the driver can not see anything inside the mirror. And the back slide door in bad condition.

Rating:

5.0

Very helpful and kind and easy to deal with

Rating:

1.0

Terrible experience - I will be telling everyone about it, and this is my last U-Haul rental because of what you did. Shameful. I’m currently stranded and had to cancel work because your employees spammed my card so much it locked and now I can’t pick up my rental. I’m stranded with a locked card - my only card! You have cost me money and several hours of my day now. I have to cancel work appointments because your staff are incompetent.

Rating:

4.0

Very helpful

Rating:

5.0

friendly & helpful plus easy access in and out

Rating:

5.0

Very efficient and trailer was exactly what I needed. Thanks

Rating:

5.0

Quick - easy - friendly - efficient. Thank you.

Rating:

5.0

Absolutely my favorite location. Have used this store countless times. The trailer i got looked brand new. First time ive ever gotten the newest trailer. Towed like a dream. The staff member went above and beyond for me. I was running a tad late and called ahead. He insured me it was all good and no an issue and even upsold some coverage

Rating:

4.0

When I came back to return the rental van, I sat at the designated spot for.10 minutes. No one came out. I had to go in and fetch the guy to.come out. I was the only customer. Maybe there needs.to be an alert button that tells them when a customer pulls in!

Rating:

5.0

The lady who assisted me with my rental was very professional, personable and was always smiling. Thank you! The gentleman who received the return was very professional, personable and smiling. Thank you!, My apologies, I didn't get their names.

Rating:

5.0

Seems to be trucks are old. And Maybe they didn't have enough time to replace to windshield that was cracked. other than that truck was working fine. No issues while driving. Vehicle was cleaned inside and well maintained inside. Customer service staff was excellent and very helpful. I was helped by Ali and Faizal.

Rating:

5.0

Omid was smiling and happy . He was so prompt and took care of everything. Excellent service

Rating:

3.0

My pick up took longer than expected due to an IT glitch that was preventing your system from emailing me AND/or printing me a copy of my contract The woman helping me was very nice but was beyond her control to fixing this error. Your app was not working either so I couldn’t do the proper downloading of before and after pictures. I worried this was going to end up costing me more. I felt uneasy leaving there. She ended up reassuring me that I should still take my own before and after pics and the contract would still be valid without downloading the pics onto the app Also she told me my truck had 1/4 tank of gas which I found odd but had to take her word for it as that’s what was on the contract. When I went to fill up it actually had 3/4 tank of gas. Not a great thing to be incorrect about. Luckily I took before/ after pics of gas reading too

Rating:

3.0

Charged for gas even though we filled to the same spot on the gauge. The fuel gauge has very few markings below 1/2 tank and how they determined we didn’t fill 6L below what we got it at is fraudulent and we even had a photo to prove we filled to the same spot. They would not be adding in the fuel so why we were charged when they would not be out any money for the “6L” is wrong and we will not be going there ever again. Highly dissatisfied from a company we have had no issues with in the past.

Rating:

3.0

Drop off instructions are very unclear. I parked behind what I thought was a row of people waiting to process through. After 15min of no action, I walked towards the office and noticed all trucks were empty, people already gone? In the office, I was instructed to process out with the app. My app account never did load my rental info so I couldn’t do anything. In the end I handed over my keys and “trusted” it was all good. A bit uncertain, but things worked out.

Rating:

2.0

They charged me $25 for cleaning an empty water bottle and didn't leave any trash can outside when I returned the vehicle at night.

Rating:

5.0

Amazing customer service.

Rating:

3.0

My initial booking was for a pickup location that was very close to my house, however the day before my pickup, the location was changed to a place 30min drive away.

Rating:

4.0

Have more staff on hand. There was a line up of 6 or 7 people returning their trailers. A long wait.

Rating:

3.0

The trucks windshield was so dirty you could barely see out of it. There was parts on the passenger side floor from the last repair. The truck had a major vibration at the initial start off roughly around 60kph then would even out until you hit 105kph then a vibration would come back. This truck was not enjoyable to drive whatsoever

Rating:

5.0

The staff was very helpful—the rental pickup was very smooth. AC is ice cold Good for this hot weather.

Rating:

3.0

The employee at the return location was great! but it seems like there should be more staff to help with online return

Rating:

5.0

During the Drop Off time, a Representative came in to check everything. Her name is Afnan. She was very welcoming, polite and professional in behaviour. She went through step-by-step checking with explaination. She made my drop off task easy. She deserves a FIVE STAR rating.

Rating:

1.0

I picked up a trailer on Tuesday morning. The employee hooked it up for me but did not tighten the ball clamp. The trailer came off the ball on the first bump on the road and damaged my wiring harness. I brought it back and another employee re-connected the wiring and got it working for now. He agreed to discount my bill by 70%. Once I received my bill, I was still charged the full amount. I no longer want my bill discounted, but I expect to get a full refund for the new wiring harness cover that I will have to replace. I do not know the cost yet. Failure to tighten the ball clamp should never happen. However, if my bill would have been discounted like the employee stated, I would be less upset than I am now.

Rating:

5.0

No suggestions.

Rating:

5.0

Bit of a delay with the yard staff but once addressed was easily resolved. Great location and access

Rating:

1.0

Terrible experience. Was called 3 days before and asked me to change my pick up to 8am mobile pick up; I accepted. Upon arriving at 8am, pickup was not working and the app told me to call for assistance. Over the phone, I was told that "they were unable to get the keys into the vehicle, so come back at 9am" Not once did they bother to notify me or request me to come at a different time. There was a huge line of other people who could not use mobile pick up since keys were not left in vehicles. There was only one person working. DO NOT go to this location.

Rating:

3.0

This was not the location I had picked when reserving online. I’m not sure why there’s an option to pick a location for pick up and drop off. Neither of the locations I chose online were actually available.

Rating:

1.0

This location is understaffed. At pickup, U-Haul’s system being down created delays and frustration for myself and the 6 other customers ahead of me. The trailer wiring connection was incorrect for my vehicle. I had difficulty convincing the employee to get another wire connection and I had to go to another trailer and swap it myself. At drop-off, there were 12 rentals at the drop-off location. I had a few inches of space to just get into the parking lot. When I parked the trailer, there were no employees inside the building. I could not find an employee for 10 minutes and I even assisted another customer who was waiting for 20 minutes.

Rating:

5.0

Friendly knowledge efficient with the billing and accurate

Rating:

5.0

Faizal was very helpful, polite and provided excellent customer service. I was very happy with the service and the help he provided. I recommend him that he is acknowledged for his great work.

Rating:

2.0

Have a night drop off person. Moving is not 9-5

Rating:

3.0

The system was really slow to get a truck. we should not of had to wait that long to get our truck and get out the door, especially since we booked the night before and gave them our information ahead of time.

Rating:

4.0

ALWAYS an incredibly disappointing experience with your app and technology… how embarrassing to the executives that run the company

Rating:

5.0

Dropping of the equipment was quick and easy. Very helpful staff.

Rating:

1.0

Employees were not familiar with mounting U-Haul on to the truck and when asked to switch to another trailer that would in theory provide more stability, refused as it was for "in city moving".

Rating:

5.0

I would like to tell all my friends and relatives that whenever you want to rent a U-Haul, take it from them only, very good dealing, very good staff, neat and clean U-Hauls..

Rating:

5.0

My experience with Greenview UHaul was excellent. Staff was friendly and efficient. Truck worked exactly as it should. Location was easy to get in and out. Can't say anything about how to improve as I had an all round great experience. I will be back in 3 to 4 months. Thank you for your service.

Rating:

5.0

The manager was very respectful and professional

Rating:

1.0

And because the furniture dolly did not show up at this location I am now not only being charged for something I did not pick up.

Rating:

3.0

Need more staff check in and out was very slow

Rating:

5.0

Very quick and efficient drop off! Thanks

Rating:

5.0

The staff were excellwnt. Made sure I had everything and helped with installing the trailer.

Rating:

4.0

My experience with this Uhaul was great. That being said I had to go to two other Uhaul’s to begin with!….The first one was were the trailer was booked for, the second one the wiring didn’t work on the trailer I was then sent to this location and even know I was extremely frustrated by this time they treated me good and I got what I needed. Great experience at the end but unfortunately I’m a little jaded from my whole experience:(

Rating:

5.0

Trailer was booked at another location but mechanical issues with that trailer kept it grounded. Switched to another location, I was called two days prior to be informed of the change. Great communication on that phone call. Then when I showed up at this location my reservation was showing up as canceled. I never canceled it. Odd and frustrating.

Rating:

5.0

Although the service was great, the truck needed some cleaning outside and the inside and outside windows definitely needed cleaning.

Rating:

1.0

Worst uhaul experience by far. I have a corporate account and made my reservation as I usually do. The person at the desk took it upon themselves to make a new reservation not using my corporate rate, then raised a big stink when I asked them to redo it. So much so that I cut my losses and just accepted the wrong rate. Then the truck had transmission issues causing it to downshift heavily and use way more fuel than usual. Then to top it off when I returned the vehicle the staff was rude and used profanity when my ride parked in front of the door to pick me up. Not impressed at all.

Rating:

5.0

Nothing

Rating:

5.0

Thanks for the easy booking process