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kenneth bCustomer Reviews for U-Haul Moving & Storage of Greenwood District
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There are no improvements need to be made.
Karon AThis was not intended drop off location. Had to pick up trailer from this location due to poorly maintained equipment rented in CA.
Jamie CNA
tim sVery professional staff
THOMAS SGreat rental as always at this location!
Leslie GThank to you and Ben for you patience and professional attention. Ben was a jewel. He help me with the rental and the truck return. I hope to see him again at this location on April 1st. Thank you 😊🙏🏾
Jimmie SFriendly, Convenient & near apartment!
Will B | First ImpressionsCould have more lighting in the units but, overall a great experience and the staff was A+! Thanks for all.
Darnell W | Overall ExperienceSeamless reservation and online pickup, vehicle was clean. I liked the truck a lot, I would recommend this location to others.
Celia VYour trailers are great....they're just VERY NOISY! Your employees are fantastic and very helpful. "Kevin" was awesome! I WOULD like to buy one of your little "paper" bank trucks but was told two years in a row now that you didn't have any in stock! Why? People would buy them like hotcakes.
Susan FThe team at Greenwood was excellent. Ben went above and beyond the call of duty to provide superior customer service.
Erran PBen who runs this location is awesome. Kind, helpful and goes the extra mile to provide excellent customer service.
Erran P | First ImpressionsThe best customers service and knowledgeable perfect 10
ANGELA HNot sure. My experience was really good.
Deloristene AThe place was ok at first but was better when I moved out.
ERIC H | Overall ExperienceSmelled like burning oil the whole 700 miles. Uhaul rented out my van even tho I made a reservation 1momth ago. And the tire light came on right after I left the store
Ernest G10/10. Great people! They helped me check in efficiently.
Cameron PGuys wher great 👍
Travis ENothing. Your man Ben was most helpful!
daniel s❤❤❤❤
Lavondra M | First ImpressionsI was charged for gas when my gas gauge was still sitting where it was to start with and was given an attitude about it when I questioned why I was charged a extra 20 dollars Over the estimate for 20 miles on a uhaul that was 19.95 to rent and only had for maybe a hour
Tricia RI should have walked around truck and had full check off. It has damage I was unaware of
Greg PEverything went smooth . Staff was excellent , and very friendly . Vehicle was clean , easy to drive and took the load with no problems. The only thing that’s an issue for me is the pricing . I rented a van for 6 hours for $19.95 , with a Dolly for $10 . It’s the cost per mile that gets me @ .89c a mile. Then you have U-Haul tax, state tax .I drove only 43 miles there and back across town. The total cost was $97. 75 , plus $10 that put in the tank to fill it back up. False advertising? Probably not, and I’m not sure who to blame , but Joe Biden isn’t doing me any favors . I like U-Haul, but it’s a pity prices are so high. There is a free months storage available though , so fair enough.
John RAll of staff was helpful . Great manager
Debra TThe employees at this location have been the nicest I have met during my many years using uhaul services. They are very prompt and helpful.
Emily DFirst time I used them Horrific, second time even worse!!! I say use at your own discretion. Me never again!!!!
anesa kI never received an email stating my requested my pick up location changed to my actual pickup location. Additionally, when I arrived at the pick up location, the app would not verify my location.
Evan FThe mileage estimated at the pick up location was less than the trip required, resulting in an unexpected mileage charge at the destination.
Gary WHorrible. Messy. They had uhauls backed into other uhauls. Then I woke up to a $100 charge to my card because they charged me $4.25 per gal of gas instead of $2.39 which is what gas ACTUALLY COSTS. Since my app wouldn’t load, and had to contact the service number, the real person I spoke with DID NOT tell me they would charge me for that. I had thought I filled up the tank to the proper line, I guess the line is whatever they want it to be bc they have full control over the reservation and posted information on there. On top of that, when I made the reservation for Blanchard to Tulsa, they gave me over 60 miles SHORT of available mileage. As if they were anticipating to charge me $1/xtra mile driven. I’m disgusted by this company. It wasn’t like this 5 years ago last time I needed to rent a uhaul. I’ve had a legitimate break down over this entire process and if I could sue them for emotional distress I would. Steer clear of these people. Especially if they’re in Tulsa, those people are twisted.
Amber HFriendly prompt service.
shirley Hexcellent customer service
maria ZGreat service thanks for your business
Jose HTruck had a leak in moms attic. It was a rainy day so a lot of our items got wet
Joe PAlways a pleasure, thanks!
Liz KStaff was very helpful!
mark mWas everything I hoped for using their service
Trev HWent above and beyond to be helpful. Very courteous.
Roxanne SThe gentleman who checked me in, I can’t remember his name..Brian I maybe? He was amazing! Very knowledgeable! Very speedy! Explained the return process perfectly!
Marilyn LNothing it was great!
Kim WBe aware that even though you may have reserved additional items, ie dolly, blankets, etc., they may not have them when you go to pick up the truck.
Eldie MHeater wasn’t working, dolly got lose and I had to pay!!!
Jose HMake sure that the equipment is in proper working condition.
Ann EVery good customer service.
JOHNNY SDo I get my deposit back
Jacob WPick in a doorbell has to wait 10 minutes before any one came to help me
TRAVIS EThe customer service was Excellent. We had a problem with the door not opening because the items in the back had shifted. We had only 1 hour to get the truck unloaded and back. I called and spoke with the Manager and was told not to panic, but do what I needed to do to get the back open and bring the truck in afterwards. After a few cuts and bruises, we finally got it opened and was able to the back open and returned the truck in due time. YES, I've used this location before and will continue to use if needed in the future. THANK YOU
BRENDER MGreat
Lori MEXCELLENT
kenneth bGreat all around service
Lennell HNothing the process was quick and employees very professional. Also had propane tanks filled there and will use them again! Thanks
Kim WNa
sharonda hToo many homeless people living in the facility..
Larry A | Overall ExperienceNothing, everything was great. Super easy and timely pick up and drop off.
Brandyn DKevin was amazing and went out of his way to help us and recommended places to eat when asked.
Matthew G | Overall ExperienceThank you, uhaul!!
KEELAN R | First ImpressionsThks for your help
Debra T | First ImpressionsManagement really helpful and knowledgeable.
Rudyard L | Overall ExperienceI had my starter go out in the parking lot when I was removing things from my unit and Kevin went above and beyond to give me assistance trying to jump start my vehicle and a few other employees including the manager also gave me help and I am very appreciative of this help.
Colin D | Overall ExperienceBen was outstanding and went above and beyond to help us!!!
David B | Overall ExperienceMy unit was infested with rats and destroyed all of my things. The staff is very unprofessional as well !
Nylia F | Overall ExperienceThe storage unit served its purpose, however the staff lacks basic customer service skills. On more the one occasion, I've been made to feel like I'm a bother when asking a question. The most recent encounter was when I got the last couple of boxes out of my unit. I attempted to let the guy wearing a ponytail know that I was out of the unit, but the door was locked and it was a few minutes before 7pm on Saturday. I then knocked on the door and was completely ignored. I thought maybe he didn't hear me, so I knocked again. He then walked from behind the counter and just when I thought he was coming to see what I wanted, he went the back and turned the music up, blasting Rebel Yell by Billy Idol! Completely unprofessional and unbelievable!
Baasheba R | Overall ExperienceEvery time I visited this location, the entire team was extremely friendly and helpful! Best place to get a storage unit in Tulsa, Oklahoma! Right across from the DRILLER stadium!
Beth B | Overall ExperienceThis business makes calls using a restricted caller id so that their customers do not know it's U-Haul calling about their out of date payments, this causing the customer to lose all of their possessions. Very poorly ran business.
Matthew S | Overall ExperienceGreat service.
Samantha G | First ImpressionsCarey and Ben and others awesomeness 😁😁😁😁😁
AMBER W | First ImpressionsThe Manager Ben, Was The Best! 👋👋👋
marcia c | Overall ExperienceThe guy at the front desk deserves a raise
raymond g | Overall ExperienceFacility was very clean and Ben was incredibly helpful.
Gregory P | Overall ExperienceSTAFF WAS SUPER FRIENDLY AND HELPFUL, VERY KNOWLEDGEABLE
Sam B | First ImpressionsI had my stuff in storage for a while the MANAGER himself was absolutely understanding and friendly the associate members have poor attitudes also my storage had rat pellets and mice eating my clothes .
Iesha R | Overall ExperienceThe rent increased once if not twice a year. I cleaned my storage out yesterday, to find mice poop and dead mice littering the floor. I had to throw away tons of clothing ruined by mice! The smell and after effects are Disgusting!
Tzeitel B | Overall ExperienceVery friendly and professional and respectful my overall experience with staff members were above the best customer service experience i have been exposed to in the decades of working with others, you have a phenomenal 😀 staff
Kathy S | Overall ExperienceThe manager Ben runs the building like he was born to do it. He treats everyone fairly, honestly, and with respect. I have nothing but good things to say about this store.
Berterick B | Overall ExperienceBen was extremely knowledgeable and was more than willing to help in whatever ways that he could.
C.J. H | Overall ExperienceBest customer service I have ever had with U-haul. Thank you.
Jonathan J | First ImpressionsI wasn't a fan of the rate increase and I found a way better deal elsewhere.
Josh M | Overall ExperienceI used U-haul on Archer for over 5 years. Besides a little water damage on a few items, I always felt that my things were safe and environmentally controlled temperatures. I've seen many things get ruined by NOT USING the environmentally controlled storage units. It might be a little more expensive but it's an investment in your things.
RANDY S | Overall ExperienceOlder building but clean and excellent security system in place. Personnel exceptional!!! Thank you for your help!!!
Patricia R | First ImpressionsThank you Mr Ben Hunnicutt- very Professional, Efficient & Informative!!
Tanya S | Online Move InLove this place
TENISHA H | Overall ExperienceGreat experience.
Duszan D | Overall ExperienceI really appreciated the help that the manager gave me to get items delivered, stored, and unpacked. He was very helpful and an excellent problem solver for my complicated situation. I will definitely share the facility to friends and family.
Jessamine K | Overall ExperienceI hired a one way rental and changed my pickup location several times. I reserved a stage unit and. hired 3rd party movers on both ends through U-Haul. Every single time I called, I spoke to a different person who immediately knew my rental/reservation history and was able to accommodate me. I WILL RECOMMEND THIS COMPANY TO ANYONE! Thank you for making my move so easy
jamie c | First ImpressionsI only needed a U haul Truck for Trucc Luu. Never did I use any storage unit(s) and I even went into the Uhaul place on 11th & memorial, in Tulsa Ok. And tried to speak to them about the online booking. I didn't use this again and I am not mobile to go into A place. This man Trucc Luu lives with me and if he was charged for this I would like it corrected please and thank you..once again this is Misty Abrams. 9187145313 msmistyabrams@gmail.com Please contact me and let me know further steps that need to be done to correct this please.
misty a | Online Move InGood location and friendly staff; however, when I first checked in to get my unit (after making a reservation), I had to wait for over an hour in line despite only being a few people in front of me. I also saw a dead rat on the floor when I was moving items into my storage unit.
Jason D | Overall ExperienceBy far the best customer service I have ever experienced at not just any U-Haul, but any service company I’ve ever done business with. These guys are super helpful, gorgeous historic building, & the variety of units are always well lit & super clean.
ERIN M | Overall ExperienceAll the team members I worked with were incredibly helpful. Awesome customer service!
Yolantrice C | First ImpressionsThe guy was so helpful and funny. I hate I don't remember his name.
Amber S | First ImpressionsThankful 💕
TENISHA H | First ImpressionsChris signed me up ..was a plesant experience. Glad yall could do business with me ..
Patrick F | First ImpressionsWorst customer service ive ever experienced on November 7th 2021. A man named Dedrick and another guy Derrick who probably gave me a fake name were the worst two employees I have ever met. I politely asked to pay my bill after staniding in line for twenty minutes. The response to my question was a scrunched up face made to appease the customers he was helping and then blatantly ignored. It was only after I stated "really youre just going to ignore me" that my question was answered with the most monotone "it will be a minute sir" ive ever heard. I was in the store to make a payment. But after being treated in such a manner I just got all my belongings out. Those two employees cost a customer that had been there for nearly five months. And was planning on being there another 5 months or more. Now I have my parents ashes in the trunk of my car until I find another storage. Trash service them two guys.
BILLY C | Overall ExperienceCouldn’t even fit couch into elevator. I find it annoying that you can’t even move bigger things in there
Adrian M | First ImpressionsI love the staff and location very much, I come here for all my packing/moving needs. They were so accommodating and super knowledgeable about the facility and rates. After renting the unit I was super excited to get a unit close to the size I needed at this location. If you have a larger and taller unit become available I really could use a larger one if you do. Thank You, UHAUL on Archer
ANGELA M | First ImpressionsThank you for keeping my stuff Secure and safe
Latonya L | Overall ExperienceThe manager, Karrie was a great help. She was attentive and knowledgeable. I would definitely recommend this store and Karrie as a resource person.
beverly h | Overall ExperienceI originally had a unit and needed a bigger one but because of time constraints and the convenience of the location, I ended up renting with your location. Now I've rented a much larger, better unit and I'm working on consolidating the two into one. Here's why I wouldn't recommend your location: small elevator, hard to get in and out of the building with loads, stairs and small weird shaped units. All of those things are because of the building and out of your control and I'm sure you are aware, but that is honestly what I would tell anyone asking about the storage there. Everything else was great. And everyone was very helpful.
Alana D | Overall ExperienceThe staff was very friendly and very accommodating!
Max N | First ImpressionsIt was a great year long experience, would use the place again and highly recommend it !!!
Charles S | Overall ExperienceEasiest company to deal with. Thank you for helping us during our transition.
Angie M | Overall ExperienceKari and her team were extremely caring, helpful and professional. Great experience!!
Floryda C | Overall ExperienceThank You
trudy h | Overall ExperienceCurtis was super awesome and super helpful and worked really hard to make sure we were getting what we needed
Meriah P | First ImpressionsExcellent service
IVAN L | Overall ExperienceFriendly and informative staff.
Brian H | First ImpressionsExcellent service and professionalism
IVAN L | First ImpressionsHad a 5’x8’ trailer and discussed the contents and I was given a storage unit 5 feet off the ground that was a 5’x5’ square, 8 feet tall. The unit itself was useless. The door outside wouldn’t open
Dylan R | Overall ExperienceStaff was busy but excellent. Very helpful and friendly.
Laura L | First ImpressionsYour staff are terrible at this location. We were harassed for parking in the handicap parking (with placard) so they could park your Uhaul van for advertising. Terrible staff all around.
Caroline G | Overall Experiencenice
Connie F | First ImpressionsConsiderate employees. Not much flexibility.
Patricia E | Overall ExperienceThis storage was great, the only thing I think I should be given was a prorated refund. My storage was from the 15th to 15th I move out 8 days later.
marsha g | Overall ExperienceThank you!!
timothty m | Overall ExperienceEverything was well kept. Just problems with water leaks when it rained
Susan S | Overall ExperienceThe staff was short handed most of the time. One guy though was over the top customer service centered. We called and and checked on us, it was great! If all the workers were customer focused
Nicole B | Overall ExperiencePoorly maintained facility. Hard to move items around storage areas because of poorly designed and maintained entrances, sidewalks and parking lots. Elevator broke several times while renting storage.
Andy A | Overall ExperienceThank you....
timothty m | First ImpressionsEmployees helpful when asked, but I would suggest training to greet each customer as they walk in and asking how can we help you today. Higher touch initiative, but would separate you from others.
Jeff R | Overall ExperienceCould of explained the storage lot better by letting the person know that you have to walk up stairs and carry your stuff up 10 stairs because there's no way around it not know if the person is able
Diana H | First ImpressionsKeep up the good work
Latasha H | Overall ExperienceFreindly staff and very clean grounds and store.
Shannon G | First ImpressionsGreat staff great customer service
Dedric M | First ImpressionsThe U-Haul at 504 E Archer Tulsa, Ok Is one of the best storage facility I had ever used. Thanks you again,
Clifford M | Overall ExperienceNeed more friendly staff
Kelli P | Overall ExperienceLocks kept getting put in my storage unit by accident. Gaining access was always dramatic and never easy and the Elevator was broken multiple times when I was trying to move things in and out.
kara l | Overall ExperienceThe staff was very helpful and friendly.
Travis W | Overall ExperienceStaff could be more engaging and the elevator could be replaced
John S | Overall ExperienceThe customer service was horrendous. Also when I was moving stuff in to the unit I was kicked out of the building earlier than when it closed because the person on duty wanted to leave work early
Bailey T | Overall Experience