In quick and clear where to return truck.
Russell TestaCustomer Reviews for U-Haul Moving & Storage of Gwynn Oak
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
DAVID STROBELgreat job with excellent communication. done on time and all of the warranties explained.
Michael DiNoviNothing, the service was excellent 👍
SOPHIA COLEMANGreat Customer service!
barry yenkeCustomer service was great. I think the rental rate should be a little cheaper.
Durran Topp JrThe service was immaculate!! In every way, from start to finish!! I am ever so grateful 🙏!! If I ever need this type of service again, UHaul will be my #1 pic!!
Sadie Butler | Overall ExperienceGood service I love it
Kaniel MullingsMgr. and employees are very knowledgeable and willing to help. Great 👍 service 👏.
Miranda Braxton | Overall ExperienceWASH TRUCK IF HAVE TIME ON OUT SIDE
Michael DegrffenreidtThank you
Aryeh MaccabiAll of the staff at this location were extremely courteous and resourceful. I would use this location for my moving needs in the future.
Andre Cosby | Overall ExperienceAs usual and because of such, l am very grateful and extremely appreciative for the quality of professionalism displayed by the young female employee. Her assistance was very kind-hearted and gracious. Absolutely, the professional approach extended and the high degree of effective communication extended every time that l have visited the location are two main reasons why I will continue to use the Uhaul services at this location.
kallad cepada | Overall ExperienceSuperb staff, service and equipment!
KHALILA GROSSKeep doing what your doing. Enjoy what you do, learn and emprove your skill
Robert TaylorThe entire staff was friendly and very helpful. System’s were down due to internet. The entire staff including the manager did a wonderful job making sure i was a happy customer. Everyone should be recognized for their hard work and making sure customers are satisfied!!!!
Roberto TurciosGreat customer service
LASHAWN SMITHThis location is very nice, however the vehicle I was given today has seen better days. It was clean, but the seat was old and felt damaged and it was very difficult to roll the drivers side window down. The drivers door also needs attention. This vehicle should be retired.
Veronica BoulwareOnly stored there for month and a half. Yesterday moved stuff out and it was literally covered with mice turd. Everything!!!! I followed rules and stored no food and this still occurred. I should be refunded half of my money at least due to things that I simply had to throw away like my entire mattress because of turd.
Eddie Buckley | Overall ExperienceYou all have a rat problem. I a lot of my items were damaged by the rats.
Jacqueline Martinez | Overall ExperienceThe employees here are awesome! I will definitely be coming back and refer to friends and family in the area. Thank you to all of the welcoming staff!
KHALILA GROSSVery nice location. Very professional
Ronald Johnson | Overall ExperienceI had a wonderful experience.
joann greirImprove???? You have it 100% correct - don't screw it up by fixing what isn't broken!!!!! Solomon at the Woodlawn MD 21207 was SUPERB! Please tell him so!
PHILIP HARRISONExcellent service!
George UmanahSales lady was nice & pleasant.
Alverta Raynor | First ImpressionsFees are too high. Extra charges are too high. Customers need fair fees.
Craig Robinson | Overall ExperienceThe GM Tirri was incredible! I have had a lot of bad experiences with Uhaul but she's great! I will use this location every chance I get now. Many thanks!
Benjamin PereaVery good
Fabio RochaNothing
Derrick LeonardNo issues and great service.
austin callowayThe manager is outstanding. She explained everything clearly, has a great set of people skills and was efficient and helpful. This type of customer service is rare these days, I hope she is treated like the outstanding leader that she is! Thanks
Lisa BleichDee’s service was excellent! Before and after. She even answered questions for us as she was getting into the car to go home with with same great demeanor she had while on the clock.
Louis SAUNDERSI absolutely loved this location and staff was helpful and very polite..... unfortunately like most affordable nice establishments it does not work due to the 💩💩 people . My unit was super clean ...parking lot clean...hallways clean.. 😞🤦🏽♂️🤦🏽♂️ the dirty ppl come with mice and roaches .. crawling all over everyone's items..When i moved my items out i had to through some things away. There were mice dropping everyWhere and small roaches ..it was very sad to see...I literally paid to have my property 💩 on and crawled all over with all kinds of bacteria and germs 🥴🥴 not what I signed up for and I know its not uhal fault but that was my experience...besides the creepy crawlers 5⭐
Clarence Sanders | Overall ExperienceI were very pleased with my service. I have used this center before and the service were very impressive with all the coworkers that I have came in contact with.
Hester CherryTruck was very clean, service was excellent also picking up and dropping off the truck was so easiest
Osvaldo Rosales FloresThe customer service was excellent. The young lady was very kind. I was given a $50 refund due to the truck not being available at the time requested. People don’t return things on time as they should. However, overall I would Recommend because the team works well together.
Autumn SandersWhen I dropped it off, the gentleman that assisted me (I think his name was Mike) was absolutely delightful. So accommodating and helpful. So thumbs up on drop off in Woodlawn, MD.
Christopher ZimpoI am totally satisfied with the entire staff at this location. They are very respectful and professional. I encourage the young employees to continue exercising their best bcz the world needs kindness and consideration for other.
kallad cepadaLove the customer service. Thank you
Nicky Lalram muanpuiaThis is my absolute favorite place to rent a Uhaul. Staff are a pleasure to work with each and every time!
Teresa CopeNothing
McArthur McGowensI would like to thank Miss Tierra Waters & staff they were extremely helpful and patient with my situation and I really appreciate it. I would definitely recommend to anybody who asks that they can store their stuff at your facility. Thanks
Dwight Anderson | Overall ExperienceVehicle was low on gas. The check engine light came on after a few miles. The vehicle was extremely scraped up when I received it.
Tarik SamuelGreat service from friendly staff. Fast and easy!
Adam ClaytonThe vehicle was pretty far from the office, behind another building, but the office staff refused to get up to show me the vehicle. Usually when renting a vehicle, we do a walk around to address any scratches or cleanliness. There was a pile of sunflower seeds behind the seat and the cab was dirty, but it was cold and raining so I didn't bother to go back to the office because I didn't think they would do anything about it.
Beck SalanderI had a hitch installed by technician Solomon Marsh. Solomon contacted me ahead of time to move the installation up a day. I showed up and he was ready to go, installation was quick, he was very friendly. Other staffers were friendly and helpful. The facility was clean and orderly. I thought the pricing for hitch and install was very fair. Thanks! Tom
Thomas WittThey had. technical issues but they found ways to get the job done. Through email over all I had a great experience.
Aaron DeVoreTerri and her staff watch that place like a hawk. I’m thinking “who’s that”, that’s Terri. All over the place.
DOUGLAS GRAVES | Overall ExperienceLA was extremely helpful, kind and compassionate and willing to help me with my storage needs and closing my unit
Akilah Lievers | Overall ExperienceEasy drop off.
Eleftherios LoukakisI was charged the wrong price, but will contact someone about it.
nastassia eubanksNot sure cause the facility was in excellent condition and the employees were very helpful and kind.
Micheal mccreaThe truck I used made it thru the day but it was extremely loud and sounds like it needs maintenance. The customer service at the location was excellent as usual and very helpful.
jacquetta smithSmooth transaction everything went well
LARRY JONESEverything went smoothly! The staff were friendly, engaging and knowledgeable and I had a great experience! Thank you so much!
Shirelle BriscoeBOTH THE REPRESENTATIVES ON SITE WERE FRIENDLY AND COURTEOUS
Giovanni GuerraThey were very helpful
ALEXIS COVINGTON | First ImpressionsThank you Ms Tyra for your knowledge and help with the rental truck and storage unit. Ms Tyra was extremely helpful and offered me the best customer service she’s definitely a team player. Thank you again and Happy Holidays
sheranda palmer | Overall ExperienceVehicles were terrible
Montray BarrettKeep up the work
robert dunstonThanks
Oscar Marquez | Overall ExperienceI was very satisfied with all that U-Haul has to offer. It really helped me that the first month of storage is free.
Linda Kattiell | First ImpressionsTirri and the crew are top notch! ALWAYS courteous and went out of the way to assist me. They are FAM!
Kimberly King | Overall ExperienceThe staff was very helpful, and excellent job with there help
Raymond Nichols | First ImpressionsI believe my staff member was named Terra? This young lady was probably the best I have ever seen. She not only waited on me, but manned the other register as well. Then hooked up someones trailer, all while answering phones as well!! She deserves recognition.....I have already posted about this facility to my friends... keep up the great work..
Terri Hands | First ImpressionsYour staff was very helpful and kind. They showed a lot of patience as the storage place was filling up with customers. The gentleman that works in receiving was just as helpful as i couldn’t operate the entry pad. Thank you for all your help because i had a long day and it went smoothly with the truck and storage rental was perfect.
sheranda palmer | First ImpressionsWait a long time cause they work with 2 people at a time.
denise beale-badru | First ImpressionsThe staff is always friendly. They greeted me every time I’ve came to the office facility or if someone has seen me in passing when I’ve came to my storage unit. Always have great service from start to finish.
Lakisha Allen | Overall ExperienceA plus plus plus
ron schronce | First ImpressionsDuring my f final checkout, on the October 7th, one of your Associates it was two females the younger shorter one gave me a hard time about not having pictures, clearly using the app checkout it only asks for optional pictures, so she would not do my check out after asking twice, so I had to do it on my phone. I thought that was rude and unprofessional! If taking pictures when you check out is a requirement it should be made clearer doing the checkout process. The other thing is that everybody does not have a camera or phone to take pictures, what do you do then?
MARCUS MOORE | Overall ExperienceThere were tons of mouse droppings all over my sofa, Headboard and Footboard.
Cierra Horton-Jones | Overall ExperienceI was satisfied
Obinna Madu | First ImpressionsNot please the the service i got When i came in to see what other options i had to retrieve some very important items i had in the storage unit staff was not very helpful
katina ross | Overall ExperienceThey never answered the phone and the staff was never helpful
Jazzmin Thomas | Overall ExperienceWorst experience...
LYNNETT COOK | First ImpressionsAll of my property was damaged by rodents which resulted in me losing everything.
Takia Turnipseed | Overall ExperienceHad a roach issue however the manager took care of the matter
Bryan Stewart | Overall ExperienceThe supervisor was swamped with work, and she was dealing with an EXTREMELY rude and hostile customer. Bless her for handling it with poise and grace, while still running around to help so many other customers at once.
Katerina Perich | First ImpressionsTirri was very helpful and fully explained everything to me.
Carlisia Robinson | First ImpressionsThe service was great. Although my unit had rats feces. There needs to be more things put in please to keep the rats out.
Sophia Anderson | Overall ExperienceThe actual unit I received is not at all how it was presented to me. I was even charged for an extra unit. It is NOT easy to upgrade in the spot. The after hours numbers routed you to a customer service rep who is not even local and they do it have the ability to update.
Grace Lee | Overall ExperienceAll staff members are very kind and courtesy also staff recommended information to me for a pleasure move experience .
DONIELLE JACKSON | First ImpressionsMy experience with Caton Avenue storage facility was far better with customers service, renting trucks as well as storage. I will just go back there because Woodlawn doesn't have the customer service that I am used to getting at Caton Avenue.
Gayle Wilson | Overall ExperienceThank you for your service.
renay Riddick | First ImpressionsU-Haul Moving & Storage Of Gwynn Oak Was recommended to me by local u haul rental place. At first I was not to crazy about location because it was little far from my home. But now using/used U-Haul Moving & Storage Of Gwynn Oak, I’m glad I decided to rent the storage. Place was clean, secure, climate controlled building ( nice and cool inside) quiet, price was right for my budget and clean restroom inside the building. It really made me feel comfortable to leave my things at the U-Haul Moving & Storage Of Gwynn Oak. Also, I had to stop by U-Haul Moving & Storage Of Gwynn Oak office for questions.. staff members working there were very friendly and helpful. I’ll definitely going to use U-Haul Moving & Storage Of Gwynn Oak facility again. Thanks
Jeanne Lee | Overall ExperienceThe unit is no where near the size portrayer in the example and when I try to increase the size I keep getting the voicemail of the place which has cause me to be late in returning the u haul truck. The advertising says everything can be done online but that is not true.
Grace Lee | Online Move InThe manager was very informative although young , was very professional and knowledgeable with me and another employee she was training . I was impressed by her humbleness . Keep up the good work young lady and continue to be an example !!
CYNTHIA ANDING | First ImpressionsFacility was filled with mice. Dead mouse at the door upon entry. Access to my side of the storage facility was never open on time and was always locked earlier than it was supposed to be. Some staff rolling up at work or not knowing how to do their jobs.
Michail Reeves | Overall ExperienceOverall I've an excellent experience with Uhaul on line and in person.
wanda kellam | Online Move InThe light didn't work for a while near unit 1206
Nikeea Greenidge | Overall ExperienceReserved a storage, came in a paid for, only to be told on my way to the storage that the storage isn’t available. Instead for the girl to give me the next big storage b/c my reservation was for the biggest but she instead tried to get me two of the smallest ones. My stuffs are still in the Uhual truck and I’m being charged every day
Romen nde | First ImpressionsThe personnel were always knowledgeable and helpful. I told them that even though we have moved out we’re still going to stop in and say hi to them when we’re in town. They were such a blessing. Thanks for such outstanding employees. I’ll always highly recommend your company for quality services
Rhonda Martin | Overall ExperienceI’ve used U-haul every year since 2019. The booking process is always smooth, and I always seem to catch them deals lol. I would 100% recommend this location to my family and friends.
E'MONIE YOUNG | Overall ExperienceThe place was clean as I can see but my unit had mouse mess in it. I did make sure I didn't have no food in it when I moved in.
Shauntae hill | Overall ExperienceThe prices were high for the size of the unit… when they upped the monthly rent prices I quickly got my belongings and went to a cheaper unit at a different facility. The few months my stuff was in storage there, my stuff was safe, and free of pests. The uhaul facility was clean and well maintained.
Sara Blackstone | Overall ExperienceMy experience was less stressful with the help of U-Haul from start to finish. All the staff in both states were very helpful and accommodating. Will definitely recommend your company.
Undine Brickers | First ImpressionsLove your store Manager at this location she was very informative and helpful.
Tiana Webb | Online Move InThe facility was infested with mice.
Dana Williams | Overall ExperienceOther than the misunderstanding as to when to close out my acct, this has been a great experience
Kenneth Mayo | Overall ExperienceThe GM is absolutely wonderful! Professional, kind and very understanding. I would recommend this location to anyone!
MICHELE JONES | Overall ExperienceMy furniture was embedded by rats when picking up furniture to move, then was told by the manager. It would be taken care of and I was still trying to be charged. I lost furniture and I feel entrapped!
Andrew Singletary | Overall ExperienceThe manger was very helpful and knowledgeable
Kalifah Payne | First ImpressionsI have had nothing but wonderful services everytime!!! Their staff have always carried themselves SO professionally AND have always gone above and beyond, showing just what customer service standards are💗💯💗💪🏾💗😁🙏🏾
Denise Gemini Coward | First ImpressionsThe staff was very helpful and answer all my questions and I got really good storage unit
Marsha Chance | First ImpressionsStaff very unprofessional, I am being charged for something that wasn’t my fault y’all need new management! Better customer service better everything I wouldn’t recommend this branch to anyone not even trailer park trash 🚮
Chaquan Johnson | Overall ExperienceNo issues no problems
Lindsey PRYOR | Overall ExperienceMy three black girl magic ✨ crew was supper helpful and very polite.....which was much needed after having a very bad experience on Rt 40 catonsville...the guy was just rude and a very big time waster...
Clarence Sanders | First ImpressionsThe Gentleman at the front desk was very polite and professional.
Tammi Carter | Overall ExperienceI will use other u haul service in the future
yolanda astlin | First ImpressionsThe customer service was GREAT but my storage unit ended up being infested by rodents. I followed instructions given to me. No soap nothing with a sweet smell. But when I came to gather my belongings mice droppings where everywhere. And I staked my items up and batea did spreading them out. I had to wash all of my clothes and disinfect the rest of my belongings.
Cencere Echols | Overall ExperienceMice get into the unit
Samantha Gross | Overall ExperienceA couple of things. The automatic light keep turning off while I was working at what I needed to do. Each time I had to stop and go find a sensor to get them back on again. Beyond frustrating. That alone would keep me from recommending the place to anyone. Second the alarm was triggered all the time! I’m in with my key card, they know who I am. What?!?! Third rodent droppings all over my unit when I cleared out. Super not happy about that.
Jane Rodgers | Overall ExperienceMy service was prompt and efficient. I had the luxury of working with a manager named Kyra. She was extremely helpful, knowledgeable and made my arrangements as smooth as possible for me.
Danielle Gboizo | First ImpressionsA night to die took my belongings out on the 20th. There was trash all over the road where I had my storage unit that was just probably a fluke I don’t know but merry Christmas. Happy new year.
martha quinones | Overall ExperienceI like that they had the carts. That helped a lot. And the staff was always very friendly and helpful!
Paul Fowler | Overall ExperienceStaff friendly and answered all questions.
Patricia Washington | First ImpressionsThe two ladies who assisted me where wonderful, thank you!
Santana Gordon | First ImpressionsThe guy that helped me was OUTSTANDING!!! I am sorry that I don’t have his name, but he was wonderful! He helped me make sure I had the proper unit, and was very helpful!!!
Phyllis Rosello Mercurio | First ImpressionsNew office manager very nice and professional. She is a asset to the company. I think her name is Tony.
brenda carter | First ImpressionsDear U-Haul, I had a great moving experience. Mr. Jeffrey Collins is an incredible asset to your company. The level of customer service he provided was beyond superior. As a first time storage customer, Mr. Collins gave clear and concise instructions that really put me at ease. He was very friendly, patient and professional. I will continue use U-Haul in the future, especially if you have employees like Mr. Collins.
CLIFFE OBANNER | First ImpressionsMs. Waters Made Sure I Was okay, even in my stress level was terrible, cause my 2 movers cancel on me, Great Customer Service
Marie Washington | Overall ExperienceI really love this location, even through staff changes they still remain very professional and provide good service.
Darnyell Demby | First ImpressionsEveryone at this facility is extremely pleasant and helpful. It’s a great team at this facility. I give them thanks for all their friendly attitudes and willingness to help in anyway they can.
myra mayo | First ImpressionsThe staff is always helpful and friendly. Everyone from the General Manager to the housekeeping staff and everyone in between is always willing to help in any way they can. They rate 5 stars.
myra mayo | Overall ExperienceFirst the office smelled of weed. The data gf was not knowledgeable about pricing or the 24 hour access policy plus fee. The storage facility is filled with rat droppings. There are rats right Ning throughput the warehouse. I was asked to move my items onto a rat dropping filled room. For this infested facility needs a really bad exterminator. And all of the storage rooms had “Red” nonpayment tags on them. Which is more than half of the space that paying customers could have. And no handicap accessible storage rooms available.
Shadon Queen | First ImpressionsVery professional and always understanding even when my payment might be late
Lafayette Pierson | Overall ExperienceMy first go around was horrible. My unit had mice . When I moved it was better . I’d like to shine a light on MANAGER TYRA SHE WAS Amazingly helpful, knowledgeable and extremely professional. All the staff encountered were professional, kind and truly helpful. Tyra was the best I wish her all the best future endeavors with your company .
Mayae Jones | Overall ExperienceAll the men who work at this location were very nice and helpful. Great job
WILLIAM OWENS | Overall ExperienceExcellent. Fir customer but storage was dirty and have mouse running around though out the storage
Tomeka Randall | First ImpressionsGreat customer service
Emory Bowie | First ImpressionsToo many rodents in the units.
Jerome Carroll | Overall ExperienceA convenient accessible place to store you items
Arthur Pilgrim | Overall ExperienceWow. The Manager at the facility Mr Randy Carr, what an amazing human being, knowledgeable, professional, helpful, kind and friendly. 1000% customer service quality.
fernandez abud | Overall ExperienceVery busy but great service
chris whynacht | First ImpressionsGreat!
Rasul Lester | First ImpressionsMegan signed me in and out. She was patient and kind and helpful from beginning to end on both days. We need more like her serving. Thank you Megan and Uhaul for a pleasant experience.
Karen Gilbert-Mims | First ImpressionsCLEAN!
Mithilesh Patel | First ImpressionsI liked it because it friendly, convenient and fast service!
sherman huff | First ImpressionsNa
john davis | First ImpressionsNice place, neat n clean environment, free lock, easy access, free loading carts available, cooperative staff, large place, cheap rates.
Muhammad Hanif | Online Move InMade my move very easy … thanks. I was concerned about where to store my things during my u-haul moving reservation. One of option I had was storage and help. Storage price and size I want was available and price was affordable. Thanks again for making things easy during my move. Experience was great.
Jeanne Lee | Online Move InThe staff was very friendly and helpful. The storage area exceptionally clean. I felt my stored items were going to be free of bugs and rodent damage (that was a great concern for me)
Janet Moragneel | Overall ExperienceManagement and staff was always nice and friendly. Location is always clean and I do mean CLEAN. I haven’t seen any bugs or rodents. My storage was well kept. I will recommend this location to anyone. Thank y’all so very much!
Emma Smith | Overall Experiencecame back to refund a storage I had paid for. The guy ended up charging me twice for the storage space instead of crediting it they need to slow down and watch what they are doing. It's better to have more help than not enough.
Fran Joyce | Overall ExperienceMy unit was infested with rodents i had to throw everything away
DE'JA JONES | Overall ExperienceIt was basically good there but when i remove my items there whete a lot of mice droppings on my items!Something needs to be done about the mice. I had to double check all my items before taking them into my apartment.
Jerome Odom | Overall ExperienceMy unit was supposed to be on AUTO PAY ..O complained about this months ago & never received a call or anything about removal…O just knew auto pay was valid because Andy time I tried to log in to pay MYSELF it was no amount or total due on the app
tamelia edwards | Overall ExperienceVery nice people
DAVID GARRETT | First ImpressionsI wish I had NEVER used this storage facility at all. When I moved out there were rat feces around the perimeter of my ENTIRE storage unit. When I started to unpack all the stuff that had been in storage, there were rat feces in the form of pellets on every surface and in every box. It was absolutely disgusting. Two of my expensive furniture pieces were bitten on the corners even after wrapping it very carefully. I had put these furniture pieces in storage to protect them, but I honestly regret that decision. I should also mention that NO ONE ever told us about the RAT INFESTATION in the unit. Had I known, I would have immediately gotten my stuff out of storage. In addition, the store at the location was closed (locked door) when I went during normal business hours. I called the manager (like it said on the door to do) and she responded with a very rude attitude as if I were inconveniencing her. When I was done moving my stuff out of storage I went into the store and asked the manager to do a walk-through. She asked if it could be done the next day, but I told her I had no intention of coming back. She did not do a walk-through with me, but I assume that she eventually did it herself because I got a move-out receipt. Overall a horrible experience, definitely not worth the $100 per month that I paid.
Leslie Vanessa Martinez Fuentes | Overall ExperienceTo many mice
tracy seals | Overall ExperienceService was very good. A computer crash was quickly dealt with and managed by Md. Angela Odell. The staff in the Wood Lawn office were polite, friendly, and helpful The two mover men, Neil and Bobby were patient, polite and hard working. I would recommend highly the facility, clean fun to drive truck, management and all personnel with whom I dealt. My son who helped with scheduling etc. said same.start to finish(
Deborah Trauley | Overall ExperienceAngela was extremely helpful and pleasant to work with.
Jill midthune | First ImpressionsFacility and staff was nice however our unit was under some water pipes which had condensation that damaged some of the items in our unit. We used towels at first and eventually had to put a tarp over everything. Unfortunately one of our nicer pieces of furniture was damaged by the moisture and has mold in the wood. Overalls however the access was great and staff was very friendly. Would still use this facility in the future but would attach a tarp over the unit immediately.
ARYN DONATELLO | Overall ExperienceStaff were always courteous and helpful, and went above and beyond to answer my many questions and concerns. Facility was clean, and the convenience of drive-in bays and rolling carts made the process easy for a single woman.
Megan Van Pelt | Overall ExperienceWonderful and helpful staff.
Jennifer Torgerson | First ImpressionsAngela, the manager is an excellent manager. I recommend all my friends. She is professional and friendly. I love dealing with her. She extremely helpful.
RUTH DAWKINS | First ImpressionsJeff was very helpful and professional. Jeff was very patient. He spoke with me about the different unit options to fit my needs. This young man took extra time to make sure I knew how to find and access my unit . Although it was close to closing time, I never was made to feel rushed. So far I have had an excellent experience.
dara spencer | First ImpressionsKeep the good job especially the guy who assist me l don't know him by name very polite, helpful and very kind. Thank you very much.
Moses Olatunde | First ImpressionsExcellent customer service from u-haul representative at Woodlawn Dr. store
RONETTE GOODWIN | First ImpressionsSatisfied with the experience
Khalia Taylor | Overall ExperienceIt’s great keep up the good work thanks
Theordora Ammamoo | Overall ExperienceWorking with the staff there was really a seamless process. Jeff who was the manager onsite was accommodating and was able to see to my reservation in a timely and efficient manner. I would recommend anyone in the area to utilize their facilities
Dezmond Carter | First ImpressionsThe manager and staff very friendly, polite, understanding; respectful. Y'all pricing much higher then competition for storage units.
Samantha Ham | Overall ExperienceGreat customer service.
SONYA RICKS | First ImpressionsPlace always well maintained and friendly management which is a reflection of the branch manager .. great job Angela
Osborne Phillip | Overall ExperienceThe staff was helpful with all the little things you don't think of when first getting a storage unit.
Kenneth Hunt | First ImpressionsWait time is outrageous Waited over 50 minutes in line then another 35 while they did other things for other guests outside Managment left the place short staffed for a busy day
Christine King | Overall ExperienceNo further comments at this time
Karl Paige | First ImpressionsGreat experience. Friendly, professional staff. Check in and return we fast and easy.
Nicole Frederick | Overall ExperienceExcellent customer service, all associates where knowledgeable and helpful. Great management!!! The storage space I rented was clean as well as the entire building. Thanks for a nice, clean, and safe place to store my items. Will definitely recommend this location to family and friends.
tonya jackson | Overall ExperienceMy storage unit was given away and based on the time frame I had to get two smaller units. Not only was this a huge inconvenience being that we drove 6 hours just prior to unloading, but I was still charged for the unit. The gentleman that worked that day was phenomenal and if it wasn’t for him, I believe I would have protested about the lack of transparency when reserving something and it being given to someone else. What is the point in reserving if U-haul will simply give it away, even after making the reservation a month prior. Very Very disappointed and I had to go to another storage facility to get another unit in addition. Not at all what I wanted to do or could afford.
Autumn Baltimore | First ImpressionsThe front staff was simply amazing and helpful!! Jeff was the best!!!
Shanika ragland | Overall ExperienceNo problems. Good customer service.
Michael Granito | Overall ExperienceJeff provided excellent customer service!
Samantha Gross | First ImpressionsEveryone there was always helpful and friendly.
Shannon Bennett | Overall ExperienceVery enjoyable and very professional experience. Will definitely recommend!
Kenneth Mayo | First ImpressionsThe young man who helped me was extremely professional and helpful! Please tell him thank you
Shannon Fittig | First ImpressionsThe general manager was the best she went above and beyond to help i greatly appreciated that.
Kahdedra Mitchell | Overall ExperienceThe staff was extremely helpful and made the experience so easy. The manager and both associates who helped me on 6/26 were just wonderful. Would highly recommend this location. Thank you for all the help
Leslie Motz | First ImpressionsMy experience with this facility and it's manager could not have been better. She was wonderful. She went above and beyond to make sure that I was well taken care of. Truly excellent customer service.
Mary Collins | First ImpressionsStaff was wonderful, everyone was kind and considerate. Very helpful and helped address our needs promptly and effectively
thea nash | First ImpressionsCalling the facility is a joke stayed on the phone for20min on 2 separate occasions, never again!!!
Eldridge Brown | Overall ExperienceVery nice experience and business
delray ragland | First ImpressionsStaff member was friendly and good humored as well as professional. I felt confident in the service we were receiving. Helped me find the best deal for my storage unit.
Cody Underwood | First ImpressionsDuring the past couple of years I have used different U-Haul storage facilities in several states along the East Coast. This is by far the best managed facility of them all. The staff went out of their way to help me and they were always courteous. The storage unit was clean. I felt confident that my belongings would be safe and secure at the Gwynn Oak storage facility.
Joyce Morris | Overall ExperienceGreat facilities that were easy to navigate.
Kevin Tyrrell | First ImpressionsWell organized business and setting
Gabriel Iyere | First ImpressionsGreat customer service. Manager & staff were very helpful.
Gregory G. Howard | First ImpressionsAs far as renting a truck I've never had a problem but the storage units are mice infested and the rodents damaged my furniture. I am now seeking a lawyer to see if I can get my furniture fixed
Stephanie Phair | Overall ExperienceThis was the best experience I have had lately in renting a storage unit, this being my fourth rental in two years.
Joyce Morris | First ImpressionsThe staff was friendly and accomidating. They made me feel like I could take my time and make my moving experience easier than I expected
Janet Moragneel | First ImpressionsCustomer service was excellent! Store manager is a gem! I forget her name.
Raymond gregory | First ImpressionsThe large bay doors were not able to be used which slowed progress
ROBERT BROWN | Online Move InThe management and staff are knowledgeable, friendly and extremely helpful. The facility is clean and convenient.
sam mandelbaum | Overall ExperienceN/A
Teresa Burgess | Overall ExperienceI chase usual because I was moving to another state and needed temporary convenient storage which they provided with the first month free of cost. When I arrived there the storage was inside a building and not outside like they told me. I am 80 and my wife is 76 and we couldn’t unload our truck until we found storage ourselves thirty miles away. I think we were deceived by uhaul and overcharged because we rented the truck based on free first month outside storage convenient to our destination. It was a traumatic experience to say the least after putting our trust in uhaul. We purchased all our packing boxes and Equiptment from uhaul and the truck was fairly new and there were no problems with the vehicle.
PAUL BERTRAND | First ImpressionsOffice rep was very helpful and patient. She assist me with all of my needs.
Zina Pugh | First ImpressionsAll of the staff members I’ve encountered have been extremely nice, helpful, and courteous!
April Young | First ImpressionsVery pleasant experience.
Douglas Hagan | First ImpressionsThe staff was incredibly helpful and friendly.
belen saha | Overall ExperienceIf I could give a higher rating, I would!! The team and facilities are the best I’ve ever had the pleasure of working with!!!
MARYLACHELLE RICK | First ImpressionsI would not recommend this uhaul to anyone I liked. They staff is extremely unfriendly, unprofessional, and lacks the customer service needed to compete in our customer friendly world.
michael reigner | Overall ExperienceI have no problem 😊
Terrica Conyers | Overall ExperienceThe staff that helped were extremely nice and patient with me and my questions. Would highly recommend this facility.
JASMINE BELL | First ImpressionsThe guys helped me get the door unstuck which was wonderful after I had had a bad time waiting 3 hours on my movers!! Thanks so much for your help!
BRENDA PAUL | First ImpressionsThe entire staff was very accommodating, helpful and understanding. I'm really grateful. The only issue I had was with one of UHaul's rules about storage rental, which has nothing to do with the staff or their performance. The rule is the "alternate contact" rule, which states the alternate contact a renter provides must have a different address and phone number than the renter. Not everybody has people they can use as alternate contacts. All in all, fantastic service and I am satisfied and grateful. Thank you!
Veronica Bastidas | First ImpressionsMs Angela is cool 😎 as a fan... love the customer service and she broke everything down for me to understand.. I kinda got lost looking for my storage unit but she made sure I was ok and I had access to everything... 👍👍
Geneva Wagner | First ImpressionsWhen i arrived to pick up my u-haul truck the gentlman was not wearing a mask. When i returned the truck back to the same facility. There was a young lady there, that was also not wearing a mask. Just made me feel uncomfortable.
Marquis STUBBS | First ImpressionsEverything was great but it would have been easier for me to move if the sliding doors were available after office hours.
Tifanee McCaskill | First ImpressionsThe staff in this particular location was amazing. The same, however cannot be said for corporate, or other locations, where customer service was sorely lacking.
Ziona LINDE | Overall ExperienceI noticed a lot of empty units in the same size I rented so I ask why was I put so far away when there were available units closer. I was told that those were rented but had not come in yet. I want to know why someone who has not come can get a closer unit when I came first. We as customers cannot pick a location so how does that work. I have a heart condition and feel that if the space is empty it should be rented first come first served. Going forward if I rent from you again I will want to see where my space and hope not to see as many customer ready tags as I do on my row but cannot get closer yet they are empty and you have me as a customer not an expected customer
Debora Fields | First ImpressionsThe worst move-in experience
lauren roberts | First ImpressionsAngela was Excellent a Great asset to the company.. Awesome Customer Service
RASHEEDAH TURNER | Overall ExperienceI was over charged for storage. I made over 10 phone calls to UHAUL to explain the storage charge and have not received a return phone call to this day. My personal items were destroyed..
Reginald Riley | Overall ExperienceDue to a recent fire Melissa Perry & Staff was FANTASTIC. They treated me with Grace & Kindness to me & my belongings. They were polite & very helpful. I was treated with respect. Great Management !!!
LIZREBECCA SALGADO | Overall ExperienceThank you
Teymi Herring | Overall ExperienceThey need on site security people to patrol facility.
glen deitz | Overall ExperienceI lost all my things and my children things , they have no answers. I’m so heartbroken and somethings I cannot replace . I hope this company is pleased from all the damage they have done to everyone.
brittany HORSEY | Overall ExperienceI lost all of my deceased mom furniture during this fire which was very disappointing only having my things in storage for 60 days and what’s going around is a person started the fire.
SANDI SCOTT | Overall ExperienceMelissa is very knowledgeable about the job and is willing to go abundantly above and beyond to see that customer service is accomplished!!!! Security is highly flawed! Be AFRAID!!! Very afraid here
Quinny Thomas | Overall ExperienceI found the place most helpful during this difficult time with the fire and everything. Helping me get another storage unit helped alot with my anxiety about what to do next..
Melinda Smith | Overall ExperienceToo many technical issues! 24 hr access did not become available until the following week of my move. That wasn't explained, otherwise I would have rented elsewhere and avoided the manager attitudes.
RACHEL WILLIAMS | First ImpressionsNone
Mark Jones | Overall ExperienceThe only woman that work there Was God deny. Patient, kind , respectful, and very well mannered. God job in choosing an excellent Employee. And her daughter is awesome as well. Just like her mother.
cathy mccaskill | Overall ExperienceYour staff, Oye and James, were very helpful. They are the best. Thanks.
olumayowe dada | Overall ExperienceThe staff at Gwynn Oak did an excellent job of setting me up in my storage locker and facilitating the drop off of my rental truck. They were the exception in what had been a very poor experience with
gregory larsen | First ImpressionsPayton was helpful and courteous.
Tonia Wilson | First ImpressionsThe staff is unbelievably helpful and friendly, and the facility is clean and well maintained.
Mark Albert | First ImpressionsI received great service from Uhaul. The customer reps were courteous and professional.
Johnnie Boyette | Overall ExperienceJames at customer service was great. He was very respectful and he walked me through all the details of of my storage unit and contract.
quanette mcdonald | First ImpressionsGreat Customer service 👍
Joyce Wells | First ImpressionsGentlemen were amazing
patrick bailey | First ImpressionsEveryone was so pleasant and paloght thank everyone for there service
Sharon Ocain | Overall ExperienceThe young man that assisted me was very helpful and courteous
STEPHANIE BETTERS | First ImpressionsThe customer reps were very courteous and helpful. It was a pleasure doing business with them.
Johnnie Boyette | First ImpressionsOne the best U-Haul in the city in my opinion.
RUSSELL PAGE | Overall ExperienceAbove average. Would refer.
BEVERLY LEWIS | Overall ExperienceEverything was well taken care of
Larry Dickens | First ImpressionsI had great assistance. Very personable, and efficient. Explained everything well. Very helpful.
Lisa Owens | First ImpressionsThank you for the great service.
SHAWANDA ALSTON | Overall ExperienceNice and clean. Good customer service. Thank you.
SHAWANDA ALSTON | First ImpressionsShe was a very polite lady she answered all my question she represented her self very well 5 stars for her thanks so much for everything
Sharon Ocain | First ImpressionsGood experience, easy check out. I’d rent from this facility again if needed
Robin Kessler | Overall ExperienceMelissa and Shaun were very ignorant. The reservations I made were input wrong . Wasn’t given part of my order . Staff made jokes about my name that was not funny to me .
sierra turner | First ImpressionsProcess was easy fast I loved everything about it
Victoreya Huff | First ImpressionsThe staff was very friendly and helpful. The facilities were clean and easily navigated.
patricia rivard | First ImpressionsHe was excellent
JENNIFER WASHINGTON | First ImpressionsVery friendly and helpful understanding and caring knowledgeable associate about u haul and towards customers
Hawabibi Shaikh | Overall ExperienceVery clean and spacious rooms
Hawabibi Shaikh | First ImpressionsVery nice facility
Adam Spurrell | ReservationJames waa amazing helping me with my reservation
RANETTE Coates | First ImpressionsI got good customer service
bolanle oladipo | ReservationThe move out went well. No problems, very polite young man waited on me.
india banks | Overall ExperienceMy wife and I found Ms.Janice Extremely wonderful and pleasant to do business with. We didn't have to cringe any further upon entering. At 7am she was refreshed, smiling, and greetable. Nice Spirit..
Thomas coleman | ReservationGreat service
trellany tonsil | ReservationAssociate was not pleasant and seemed irritated to have to assist me.
Kathy McKelvey | ReservationI reserved online. I wanted to change move in date but can’t seem to find it online.
katrina crosby | ReservationEverything was a smooth process and the staff were very helpful.
andrea miller | Overall Experience