Customer Reviews for U-Haul Moving & Storage of Hartford-Brainard

2,224 reviews

40 Brainard Rd   Hartford, CT 06114

(860) 967-0030

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(860) 967-0030

40 Brainard Rd
Hartford, CT 06114

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service care about their customers I was there for 3 years no problems

Dwayne M  |  Overall Experience 
Rating:
5.0

Great customer service

MONICA V 
Rating:
4.0

Very satisfied

ANDREW R  |  Overall Experience 
Rating:
4.0

Smooth processing of our reservation. Have used this facility many times.

Susan D 
Rating:
4.0

Customer did not leave a comment.

LAWANDA K  |  Overall Experience 
Rating:
5.0

If I ever needed to rent it again I would definitely rent again

tammy m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaena P  |  First Impressions 
Rating:
1.0

The representative was on the phone the whole time I was there and when I returned my equipment I stood in the return area unattended for over 15 minutes until I had to go in the office to seek someone's attention. I was then told someone would be with me soon. When the attendant came out she said I needed to remove the stuff I had in the back and went back inside. When I was finished removing the stuff, I waited again. By this time it was closing time. She never returned, then finally when she came out she said they were closed and I had to return my equipment by self checkout.

PHILLIP J 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P 
Rating:
4.0

Customer did not leave a comment.

Jose C  |  First Impressions 
Rating:
3.0

There are floods in this storage place and my matress got wet and has stains!

Stephanie D  |  Overall Experience 
Rating:
2.0

Watch for the gas and take a picture. They said it was full but it wasn’t completely full. Also, they charged me for cleaning. They gave me the truck dirty. I completely emptied the truck. So how was it dirty. I left no trash.

Toni B  |  Overall Experience 
Rating:
1.0

Receptionist was not courteous, was on her phone all the time. I had to wait while the others at the counter laughing and having personal time with each other.when I returned my equipment waited for over 15 minutes; no one can to do my return, had to go inside to get someone. I eventually had to do personal checkout

phillip j 
Rating:
5.0

Good service all around with no problem at all

ROBERT M  |  Overall Experience 
Rating:
5.0

Please allow drop off and pick up schedule finalization by text. Having to do that over the phone is a huge pain and quite unnecessary.

Kate A 
Rating:
3.0

UHaul is trending in the wrong direction. The app and the abundance of emails and up selling efforts are off putting and costly when applied to data costs on smart phones. Trust that your patrons already know what they want and stop creating a gauntlet for them to navigate for every single transaction they choose UHaul for or they might consider other establishments to give their money to. At this point it might be worth creating a UHaul membership program for people so they can depend on having a relationship with a business without feeling like they need to show provenance with every single transaction. Also consider your unilateral contracts and ask yourself whether you personally would do business with anyone why denied all liability and expected their patrons to assume all liability, with every single transaction. It truly is a repugnant business model and disregards the majority of your customers needs. UHaul began as a simple rental company for people to move their household goods from one place to another. Now, it is a massive business that is funneling people through an app that cannot answer simple questions specific to the individual customer. UHaul has built a strong business based on customer service. If that relationship is not honored then the needs of the customers will naturally gravitate to other venues.

Gary M  |  First Impressions 
Rating:
5.0

Good folks at this location

MICHAEL K 
Rating:
4.0

Customer did not leave a comment.

Kevin K 
Rating:
3.0

We were unable to track the delivery of our box as the link was timed out as soon as it was received. We also were unable to get through to anyone locally utilizing the phone number provided, spendingat least 15 minutes on hold and being transferred to NY, NJ but never getting anyone in CT. The rest of the process was a good experience. Our delivery person was top notch.

Richard D 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY P 
Rating:
5.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

MICHELE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSHUN V  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

COREY T 
Rating:
5.0

None.

BRUCE B 
Rating:
5.0

I'll always come back here

BENJAMIN H  |  Overall Experience 
Rating:
4.0

Overall, happy with experience.

Alissa O 
Rating:
5.0

Customer did not leave a comment.

luis p  |  First Impressions 
Rating:
5.0

Everything about this experience/move was better than I expected, you guys do a great job and provide an excellent service at a good price. They only place for improvement would be in narrowing the time window for pick up and drop off, 7am to 4 pm is just to big of a time window.

Rita D 
Rating:
5.0

This has been the best storage unit facility that I ever rented I highly recommend

NINA G  |  Overall Experience 
Rating:
4.0

Have more then an 1/8th of a tank of gas in the vehicle before renting it out.

DAVID G 
Rating:
5.0

Customer did not leave a comment.

EVELYN A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARISOL C 
Rating:
5.0

Didn’t waste time for the drop off. It was smooth

KWAME O 
Rating:
5.0

Customer did not leave a comment.

harold B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIAN C  |  First Impressions 
Rating:
5.0

Should have 24hour access

JOSE F  |  First Impressions 
Rating:
3.0

I had things stolen from my storage, and I had a lock on it hmmm w I wonder who it was, think about I had a lock on it

Elizabeth J  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

YVONNE A  |  Overall Experience 
Rating:
5.0

Exceptional service from the Karen who came to pick up the box. She was very patient as I had forgotten to get a lock fixed to the container. I was very grateful, and have been recommending you all to friends and family because of her!

Leslie C 
Rating:
2.0

Customer did not leave a comment.

OKEVE S  |  Overall Experience 
Rating:
4.0

Reduce rates and NOT have mandatory amount of days on rental. I needed this trailer for 2 days and NO ONE would allow that. I had to pay more than wanted or expected and forced to have trailer for extra days it was cheaper to rent a truck for a week to pull the trailer than the trailer rental. NOWHERE SHOULD THIS HAPPEN Don’t know if I would recommend U-HAUL TO anyone!!!

MICHELLE D 
Rating:
5.0

Great overall experience would highly recommend

JOSE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William O 
Rating:
5.0

Rented a motorcycle trailer and everything worked out fine easy to load and tie down the bike easy picking up and returning the trailer

FRANK M 
Rating:
5.0

Customer did not leave a comment.

COURTNEY T 
Rating:
5.0

Customer did not leave a comment.

velmarys m  |  Overall Experience 
Rating:
5.0

💯✊🫡🫶🏻The Beast Hartford Ct Thanks 🙏 Exelente Servicio 🚐

VICTOR S 
Rating:
4.0

Great

DANIEL V 
Rating:
3.0

Customer did not leave a comment.

ABNEL D 
Rating:
3.0

Customer did not leave a comment.

Eleanor H  |  Overall Experience 
Rating:
4.0

The 10ft box truck had a really strong cigar-like smell in it. Other than that, it was fine.

VICTOR N 
Rating:
5.0

Customer did not leave a comment.

SHANE G 
Rating:
3.0

It took an hour and a half to be checked out because the system was down... The cargo van that I was assigned had two areas of damage that were not accounted for and no sticker indicating it was documented on before I took the van and was very dirty... Also smelled of cigarette smoke. I reported everything and did a walk-through with the attendant before I used van because sister was dialed and no pictures were able to be taken for U Haul app.

Miriam P 
Rating:
5.0

Customer did not leave a comment.

LEONE P 
Rating:
5.0

That facility is just great without any doubt.

EARL G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan B 
Rating:
5.0

This facility was so nice, easily accessible, and I loved the pull in loading areas. Not sure if that’s the standard in colder climates, but it was very secure and convenient. The staff were very nice and helpful. My only suggestion would be to have the front office marked from the road, since there’s two entrances and the first one is only for storage and that was very confusing the day I first visited.

MARISA T  |  Overall Experience 
Rating:
3.0

I had multiple issues, but not specifically with this pickup location. 1st Issue was when loading from Irving. Movers not up to the task, few items were left alone due to unorganized loading. 2nd Issue is Irving U-Haul put a padlock which not informed to me and cost me extra money and time to remove the padlock. 3rd Issue was, when U-box delivery, movers truck was not available and I had to purchase a pickup truck at the last minute.

RANURA W 
Rating:
5.0

Customer did not leave a comment.

MANUEL N  |  Overall Experience 
Rating:
5.0

I wish that there had been an extra option for a truck with an extended cab, not only for reclining the seats for power naps during those long journeys, but more importantly, to accommodate pets traveling with movers. The short cab that I got was an absolute nightmare for two persons and one cat.

ROBERT H 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

REYNALDO R 
Rating:
5.0

Customer did not leave a comment.

Marta R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS A 
Rating:
5.0

Customer did not leave a comment.

DURAI K 
Rating:
5.0

Customer did not leave a comment.

SOMARY C 
Rating:
5.0

Wonderful staff

MADELINE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS G 
Rating:
5.0

Customer did not leave a comment.

MARISA T  |  First Impressions 
Rating:
5.0

The team working when I dropped off the trailer were very kind and helpful. I was in an out in less than 2 minutes. I couldn't have hoped for a better experience!

Marisa T 
Rating:
5.0

Nothing could have been done better. Communication from UHAUL was great, the process was so easy!

Katherine P 
Rating:
5.0

The lady was very nice and helpful

JEANEROOD P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriela C  |  Overall Experience 
Rating:
5.0

Didn't like taking pictures of the van

RAYMOND D 
Rating:
5.0

The guy at the counter was grest, understaffed for the first day of the month when it falls on a weekend, but he was manageing everyone in a very professional way and moved us thru quickly!! Very Helpful, nice guy!

James C 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD A 
Rating:
5.0

Customer did not leave a comment.

rosaelia m  |  First Impressions 
Rating:
1.0

I received a vehicle that needed road side assistance as soon as I drove off of the point of pick up. It was jump started and had the same issue a second time. I ended up returning the uhaul four hours in and rented a home Depot truck for the rest of my move because it was too much of a hassle to either leave the truck running or have it jumped every time I turned it off. I was not offered a partial refund or another truck for my inconvenience therefore I won't be choosing uhaul in the future. It's unprofessional to not compensate for such a terrible experience

STEPHANIE D 
Rating:
5.0

Customer did not leave a comment.

MARY L 
Rating:
5.0

Customer did not leave a comment.

JORGE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRISELENID R 
Rating:
5.0

Customer did not leave a comment.

BERTHA M 
Rating:
5.0

As a renter for storage and vehicles over several years. Give our organization a free months storage once an awhile. Raoul Riccardi, Reserve Organization of America

RAOUL R 
Rating:
5.0

Customer did not leave a comment.

HAROLD P 
Rating:
4.0

Didn’t know truck didn’t have ramp but service was great

Damien B 
Rating:
5.0

The staff was the best as they were not racist because of my difficulty speaking English and they supported me with an employee who spoke Spanish and accompanied me throughout the rental process as it was my first time looking for options that were comfortable for my budget and documents.

irving h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO F  |  Overall Experience 
Rating:
3.0

Clean truck. Customer assistance was great at the desk but very poor customer service in the field.

ORLANDO C 
Rating:
5.0

The lady the assisted me excellently. She handled the beginning to the end. I would do business with her every time.

KAREN H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

TOPAZE S  |  First Impressions 
Rating:
1.0

Unprofessional staff. The location is not clean and the sidewalks had ice and snow on them

JOANNA M 
Rating:
5.0

Customer did not leave a comment.

Brandon R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNATTAN R 
Rating:
5.0

Customer did not leave a comment.

khawaja r 
Rating:
5.0

Customer did not leave a comment.

Jeff J 
Rating:
5.0

Excellent employee

MANUEL L 
Rating:
5.0

I am happy with the service I received no complaints very professional

Basil B  |  Overall Experience 
Rating:
5.0

Sergio and his staff are excellent. Polite, attentive, informative. Good customer service will win everytime.

Gregory C  |  Online Move In 
Rating:
4.0

Car was parked in facility blocking unloading access,had maneuver truck around car to unload

Errol T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

JESSIE R 
Rating:
5.0

Place was clean and well maintained. I had no issues with accessing the locker or the loading dock. A night prior to the day of my move out, we had a winter snow event, but early in the morning the entrances to the loading docks were already cleaned and staff was on site working. Overall I had a great experience with this U-Haul location, and would highly recommend them!

YURII S  |  Overall Experience 
Rating:
4.0

Great place!

PETER D 
Rating:
5.0

From reservation to pickup and return everything was as promised!👍👍

THEDRESS C 
Rating:
5.0

Thank you so much to Sergio who made an extremely stressful day a breeze! He helped us get all of our equipment in order quickly and when we were stressing about Ubox sizes he assured us we’d be all set! He was right we were able to use 2 instead of 3 and he helped us take the third box off our contract! He was extremely accommodating and friendly and made our entire experience quick and seamless. He had answers and solutions to all of our questions and him and his team were all so helpful! We will definitely be back for future moves!

MATTHEW M 
Rating:
2.0

Gas was at 1 bar over 1/4 with a picture for proof. Drive a total of 15 miles and return. They charge me $35 for gas 7 G. Lol. I called. They said it was 1 bar over 1/2 tank when picked it up. Someone getting free gas at this location. Log all pics and avoid mobile pick up

Ryan S 
Rating:
5.0

Customer did not leave a comment.

LISANDRA M 
Rating:
5.0

Excellent staff sorry I don’t remember their names I think the girl was Tameisha not sure if the guy name who helped me with my storage unit issue.

LASHAE P 
Rating:
5.0

Customer did not leave a comment.

ROGER T  |  First Impressions 
Rating:
4.0

Before renting a van or truck, the sales person use to actually go outside with the customer to select a vehicle and do the sight inspection. I truly miss that personalized service! Now everything is all on-line.

DENISE Z 
Rating:
5.0

Excelente servicio

BRIAN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMARIS F 
Rating:
4.0

Customer did not leave a comment.

FIONA E  |  Overall Experience 
Rating:
5.0

🥳Happy New Year!✨ Thank you, Hartford, CT., Brainard-Road U-HAUL TEAM so very much for working with me with the settlement of $50. Although, my family and I fell on hard times especially during the holidays. Your U-Haul staff service assistance was phenomenal! 😇 Thank you all again for working with me. And I definitely will make sure as soon as I receive funds, I will pay-off my balance. 👍 Again, I appreciate you all tremendously! Last but not least, on behalf of my family and I, we pray that you will all have a Spectacular-Blessed 2025!!!✨ Much respect, ❤️🙏☮️ 🌸L.Fenty&Clan🌸

LANIKA F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NINA G  |  First Impressions 
Rating:
5.0

Great experience! Will use again!

Miranda H 
Rating:
5.0

Every thing is fine

SARJU R 
Rating:
5.0

I can’t say enough great things about this service. The scheduling process was so easy and the flexibility in pick up and drop off times was phenomenal. We were dealing with a tight timeline and stressful situation of cleaning out my childhood home. The U-Haul pods were the perfect product for us and the corresponding service allowed me to feel comfortable packing up all my sentimental possessions and trusting they would reach my final destination.

Casey C 
Rating:
5.0

Quick, simple drop off.

ASHLEY C 
Rating:
5.0

Customer did not leave a comment.

Jenniqua B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE R  |  First Impressions 
Rating:
4.0

Little more effort in working with the client and understanding

DRAVEN G 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

CARMEN T 
Rating:
5.0

Customer did not leave a comment.

NOEL P 
Rating:
5.0

Can't complain, the customer service was one of kind. Great job and service. Bravo 👏

ISRAEL V 
Rating:
5.0

Thank you.

JANETTE H 
Rating:
5.0

Customer did not leave a comment.

LINA N  |  Overall Experience 
Rating:
5.0

The staff there were supper friendly. I didn't understand the door operation and in a jiffy the gentleman who helped assisted me in the store was driving out on a buggy or golf cart. To ensure I got in alright . I was very impressed. I was at the 40 Brainard rd CT. Branch. Had a bad experience earlier with Hailey the Csr. However the in store experience turned it around.

ALLISON L  |  First Impressions 
Rating:
5.0

The Hartford Brainard road location is by far the best location for your moving/storage needs. The employees are knowledgeable, friendly, fast and accurate. I drive out of the way to rent from this location. Thanks for All you do!!!

MARY M 
Rating:
5.0

Customer did not leave a comment.

lea d  |  Online Move In 
Rating:
5.0

We had great experience with our move using UHaul U-Box. We got regular updates for the move and proper response whenever we reached out to U-Haul team.

rajarajan v 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L 
Rating:
5.0

Great job guys keep going

HAZIM H 
Rating:
5.0

This location is so much friendlier and cleaner than the capital ave location

TINA C  |  First Impressions 
Rating:
5.0

Excellent from start to finish. Highly recommend!

Carlos C 
Rating:
5.0

Customer did not leave a comment.

THEODORE C 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A 
Rating:
5.0

Good customer service. Excellent and quick

FRANCISCO F 
Rating:
5.0

Good and good services

MARIA M 
Rating:
5.0

Customer did not leave a comment.

CEDRIC W 
Rating:
5.0

Customer did not leave a comment.

Perris W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR R 
Rating:
1.0

Customer did not leave a comment.

HENRY M 
Rating:
5.0

Customer did not leave a comment.

CHANDA T  |  First Impressions 
Rating:
2.0

There was a spill in the unit behind mines and leaked into my unit and ruined my sofa, table and a few smaller items, was a long time customer 4yrs, your crew very helpful with that situation but I should of been notified immediately! Was good until 2weeks ago when the issued happened.

Taimi T  |  Overall Experience 
Rating:
2.0

Overall my experience with UHAUL was fine. My items were shipped and delivered within a reasonable time frame, but from the beginning things were slightly off. I had booked a pod at the location closest to my home in Long Beach, CA and the day before I was to load it I got a call saying there were no pods at that location, and instead I would have to drive an additional 20 minutes to another location. When I did arrive at this second location, the staff was very friendly and I had no wait time. The worker brought me out back to my pod, then realized that what I had signed inside did not match the pod we were at. It was clear the worker was confused and I ended up waiting around for about 30 minutes as she disappeared and eventually came back with a totally different pod. Again, it all worked out, but it made me a bit nervous to load it up, knowing there was already confusion. My pod was delivered to the center in Hartford, CT on time a few weeks later. The day the pod was to be dropped off at my drop off location, there was a mishap with the card on file, so it was not delivered that day, but the following day. When my pod was picked up a week later, the lock and keys were nearby. The UHAUL worker must have locked the lock and put the keys in my mailbox - I was out of the state at this point for a family emergency, so I was not present for the pick up. A few weeks later I was charged for $128.88 for a storage unit in Hartford, which was a surprise, as I believed my transition with UHAUL was complete. When I called to inquire about this charge, they said that I still had a unit in the facility. Because the UHAUL worker locked my box again and returned the pod, I was charged for an additional month of rent - for my empty unit - and I had to pay an additional $50 for them to cut the lock, because again I was out of the state for an emergency. I was not reimbursed for the unnecessary month.

Alexandra R 
Rating:
5.0

Customer did not leave a comment.

JOANY M 
Rating:
5.0

Customer did not leave a comment.

MYRNA C 
Rating:
5.0

The staff at the Hartford brainard CT location was superb. Super friendly and helpful! Very impressed with them and how fast the whole process was. They were on top of things there. Smooth and seamless, especially as a first timer renting.

BRITTNEY G 
Rating:
5.0

Customer did not leave a comment.

MANUEL G 
Rating:
4.0

Customer did not leave a comment.

DENNIS P 
Rating:
5.0

Customer did not leave a comment.

ORAINE R 
Rating:
5.0

Customer did not leave a comment.

ANDREW P 
Rating:
5.0

Customer did not leave a comment.

BELKYS M 
Rating:
5.0

Customer did not leave a comment.

Sophia b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAZMIN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marycely N  |  Overall Experience 
Rating:
5.0

Gracias por su excelente servicio y por ser parte de nuestro progreso.

Bianca C  |  First Impressions 
Rating:
5.0

Excellent service the staff always kid helpful, nice unit clean and perfectly maintained pretty secure

German D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vogelle A  |  Overall Experience 
Rating:
5.0

Staff and manager very helpful and knowledgeable

Julio R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS G  |  First Impressions 
Rating:
5.0

The staff was very Professional and friendly.very good service

willie g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anissa i  |  Overall Experience 
Rating:
5.0

staff was friendly and very helpful 5stars to the girl that helped me

MARISOL N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick H  |  Overall Experience 
Rating:
5.0

Thank You Brainard Road Great Service

Eboney P  |  Overall Experience 
Rating:
5.0

Thank you.

GEORGE K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAYANA T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lissette C  |  Overall Experience 
Rating:
5.0

From start to finish an excellent experience! All employees know their jobs well. Sergio, the manager, wonderful to work with. My husband and I both decided that we will always use the U-Haul on Brainard Road, Hartford going forward even though there is a U-haul closer to where we live. Thank you for making our move easy.

Mark L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

raul R  |  Overall Experience 
Rating:
5.0

Hartford = wonderful. The cleanest!! And indoor garage for loading! Baltimore, MD UHaul storage staff was excellent but the facility had a terrible rodent problem up to last month when we moved out

BITHYAH C  |  Overall Experience 
Rating:
5.0

Great place for storage clean and had the best experience with uhal. Definitely I’ll recommend this place for storage

BARBARA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eve c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKELINE R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark L  |  First Impressions 
Rating:
5.0

I have used u haul for over 25 years

Reserve O  |  First Impressions 
Rating:
2.0

Employee say there on phones waited 20 mins to be helped even tho I stood there in the lobby they didn’t care just took there time

Aaron F  |  First Impressions 
Rating:
5.0

My sales person was knowledgeable and seemed to be the person everyone went to with questions. Very good at her job. Made the process easy and would love to do business again with her. Good person appreciate when companies keep good hard working people around!!!

DEMETRIOS K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARISELY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIGDALIA V  |  Overall Experience 
Rating:
5.0

I think they should be open 24 hours.

Kimberly S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOAN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemarie W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemarie W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra D  |  Overall Experience 
Rating:
5.0

I will rent again if i need to..excellent service

DENISE W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CECILIA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyreice A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MaryGrace M  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly

ARACELIS R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen L  |  Overall Experience 
Rating:
5.0

The service was excellent

Pamela J  |  Online Move In 
Rating:
3.0

Front desk staff has always been very rude and short when asking questions . Please remember service still matters

Terrentena G  |  Overall Experience 
Rating:
5.0

The owner was great and very helpful

Soraya R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT G  |  First Impressions 
Rating:
5.0

Service and staff are great - very helpful and friendly. Location was convenient, easy to get in and out.

DARCEY C  |  Overall Experience 
Rating:
5.0

Excellent !!!!!!!!!!

MIGDALIA V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel C  |  Online Move In 
Rating:
5.0

Yall are the best

tammy m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGEAIL E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mann w  |  First Impressions 
Rating:
3.0

My faub key never worked so that I could drive my car/truck into

rachael o  |  Overall Experience 
Rating:
5.0

No complaints

HEDDEKEL O  |  First Impressions 
Rating:
1.0

No 24 hr access what’s point

JOSEPH T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VONETTA U  |  Overall Experience 
Rating:
1.0

The management was not cooperative during my stay at the facility. Customer service was terrible, not accommodating. Some of the staff was unprofessional.I called the corporate office trying to resolve the issues several times.This facility needs more training for customer service support.

Kenya C  |  Overall Experience 
Rating:
5.0

I love there service. Very nice people I would recommend this company in a heartbeat

ELDER B  |  First Impressions 
Rating:
5.0

I really happy I chose U-haul to store my belongings. It was the best decision. They were transparent and the fee did not increase after a couple of months, unlike Extra Space storage that raise the fee after you move your belongings in. I would definitely recommend U- Haul, the service was great, great communication and no hides fees.

Travis S  |  Overall Experience 
Rating:
1.0

Personal items were stolen out of my storage unit. Then someone told me that the unit was flooded and that the items were thrown out due to water damage. But after further looking over all my belongings there was nothing damaged. It was just stolen. I filed a police report and the office was not cooperative.

Ronnie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark C  |  Overall Experience 
Rating:
5.0

The customer service at Brainerd Road is awesome👍🏼

MEGEAIL E  |  First Impressions 
Rating:
5.0

Thanks for team … they great people and friendly…

Janaka D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlie D  |  First Impressions 
Rating:
5.0

Staff where helpful. The store and outside the place is very clean. And the prices is cheaper then other places. I will recommend this place to family and friends.

MARIA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AIDA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Agnieszka W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tahys T  |  Overall Experience 
Rating:
5.0

1st time using this place but so far so good 👍 and I'm ok with everything

TIMMY G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMINE G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerome D  |  Overall Experience 
Rating:
5.0

Thanks

JOSHUA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANIECE P  |  First Impressions 
Rating:
4.0

Keep up the good work 👍

Rogelio P  |  Overall Experience 
Rating:
5.0

I loved it. Staff was very helpful and friendly.

GARFIELD B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AWILDA S  |  Overall Experience 
Rating:
5.0

Wonderful staff and absolutely amazing customer service

anissa i  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yowilda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avis T  |  Overall Experience 
Rating:
5.0

Facility was very clean. Rental unit was indoors in climate control facility. Everything looked new and clean. They have multiple layers of security that add to the confidence of renting. I moved to CT from out of state and Sergio & the team were very helpful on multiple occasions. They were very helpful with my U-Box and ensuing had everything I need. Thank you for making this process quick and easy.

Robert B  |  Overall Experience 
Rating:
5.0

Excellent service

BARBARA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VILMARY S  |  First Impressions 
Rating:
5.0

Sergio was extremely helpful the day I moved my items into my unit, answering all questions respectfully and promptly during my stressful day. His team was amazing and helpful as well.

JENNA P  |  Overall Experience 
Rating:
4.0

Sergio is great. Prior management moved my belongings from one locker to another and broke so many things. I honestly didn’t want to go through the paperwork of dealing with replacement because Maria was never available. When Sergio came on at least he got all the broken furniture out.

EVE B  |  Overall Experience 
Rating:
5.0

Sergio is awesome! He is a great great asset! Stacy was also so amazing to book my truck rental and my storage. Great job team!

Cynthia s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERSY O  |  Overall Experience 
Rating:
5.0

Staff were extremely helpful, friendly, and efficient.

FIONA E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kokou A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT G  |  Overall Experience 
Rating:
5.0

Staff was courteous and knowledgeable. Got me set up quickly.

Casey W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derek j  |  First Impressions 
Rating:
5.0

I will rent here again. Very secure and clean.

DIANA V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adebowale B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda I  |  Overall Experience 
Rating:
5.0

Great customer service !!!! Thank you ! Keep up the good work !!! God bless you all

Freddy O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis W  |  First Impressions 
Rating:
4.0

Added an extra day , Because the Unit rented had a lock on it , I had Mentioned this to them, but the lock. Had not been removed , I Returned to Empty the Truck but the lock prevented me Emptying the Truck,Employee noted the Contract .rented a One-Way Rental a Free Mounth of Storage .

Lamar M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ciarra L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LENA C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorothy S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samara S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Myriam O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Howard H  |  Online Move In 
Rating:
5.0

Sergio was awesome. I called in and spoke with him, he was able to confirm the storage unit/space availability that I needed along with breaking down pricing. Once i got to the facility on Brainard, Sergio was there to assist me with my move in process online and showed me my storage unit. He was very professional and handled things swiftly while explaining everything in detail.

Brandy T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHANAE C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tony r  |  Overall Experience 
Rating:
5.0

the manager went above and beyond to make sure my move in experience was quick and smooth. other staff were pleasant and patient.

JENNA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex A  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Thomas C  |  Overall Experience 
Rating:
5.0

Great clean and friendly place thank you

MADELINE T  |  First Impressions 
Rating:
5.0

The gm was amazing!!

Matthew D  |  Overall Experience 
Rating:
5.0

Young lady was friendly and firm highly intelligent abuot the company and it's products

Craig O  |  First Impressions 
Rating:
5.0

The staff here is very professional and made the process very easy.

lewis W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquline D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G  |  First Impressions 
Rating:
4.0

A good experience

EDDIE S  |  First Impressions 
Rating:
5.0

Nothing to worry about at that site!!!

GARFIELD B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daijah T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahmood R  |  Overall Experience 
Rating:
4.0

The main door has been out of service for a few weeks and this has proved to be quite inconvenient.

YVETTE L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Xavier G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

velmarys m  |  First Impressions 
Rating:
5.0

The map for the outside storage units needs to be updated. I wasted more than half hour, along with 2 movers, locating the storage unit that was assigned.

Mahmood R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Valerie H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mikesheka B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Danielle M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edith R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNETTE K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KEVIN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert a  |  Overall Experience 
Rating:
5.0

The Brainard Rd. Personal were very welcome and helpful. Sergio Valentin went out of his way to assist with our personal needs. Will always consider this location from now on. Raoul (Rick)Riccardi

RAOUL R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angelyn S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carnell F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DEANNA M  |  Overall Experience 
Rating:
5.0

Sergio was extremely helpful and all the other associates were friendly and made sure I was in and out.

RANDALL F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan J  |  Overall Experience 
Rating:
5.0

Very satisfied

TONYA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS T  |  Overall Experience 
Rating:
5.0

I have used u- haul as my go to moving and storage facility recommended to anyone needing a moving truck or storage unit staff is knowledgeable and helpful

Patricia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yowilda M  |  First Impressions 
Rating:
3.0

I had to pay full payment for only 8 days which I think that is so unfair

Sophia B  |  Overall Experience 
Rating:
4.0

Very professional staff, facility is also easy to get around in

edna c  |  Overall Experience 
Rating:
5.0

Very nice and clean super helpful found everything i was looking for

Myriam O  |  First Impressions 
Rating:
1.0

My storage was broken into and I know it was an inside job. Uhaul needs to get rid of all their employees and hire new ones. I told the employees about the break in and they couldn't look me in the eye. They didn't come and look at the damage because they already saw it when they robbed me of my items. It doesn't make sense your facility says maximum security when it's no where near it. How you have an alarm that doesn't work. That's not security. The facility 40 Brainard Rd., has break-ins every week where 5 to 6 customers have their personal items stolen and Uhaul it's doing nothing about. I am very disappointed in this company. I already have my lawyer involved and Corporate will hear about this immediately. I will never go back to any Uhaul facility or recommend them to anyone. I hate hate hate hate Uhaul and everything it stands for.

Denise J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shenell J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizvette V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY E  |  Overall Experience 
Rating:
4.0

The facility is very clean and secure. My only issue is that it is difficult to call and speak with someone for a question/concern, I spoke with the main Uhaul number and they sent a message to this facility to contact me and I never heard from anyone. I also never got any confirmation of my move out as it indicated I would and I had to call to confirm it. Besides trying to communicate with staff, the facility itself is great.

Danielle K  |  Overall Experience 
Rating:
2.0

Quedaron Mal desires q fui con mi Polaris de large distance hice mi reservation y llegue AL lugar tube q resvirar y Me cobraron el Dinero de la reservation

Rosalinda R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YESMARIE M  |  First Impressions 
Rating:
5.0

First time using the facility and had a great experience.

SEBASTIANO F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rose g  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMANDA G  |  First Impressions 
Rating:
5.0

Maria was amazing

Ashley A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

johnleia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MIQUIHEUS B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S  |  Overall Experience 
Rating:
5.0

Staff was very helpful and pleasant to deal with.

Sonsecharay H  |  Overall Experience 
Rating:
4.0

Princessa had EXCELLENT customer service. She made the experience easy and understanding.

Tenisha P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel H  |  Overall Experience 
Rating:
5.0

Maria the manager and staff were warm and friendly.

Deborah B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura C  |  Overall Experience 
Rating:
5.0

Gracias a todos sus empleados por dar tan buen servicio. 1000 Gracias María por ser tan amable con tus clientes.

Carmen D  |  Overall Experience 
Rating:
4.0

It was just a long process to get me a unit

Tamara V  |  First Impressions 
Rating:
5.0

Maria was amazing

Milagros R  |  First Impressions 
Rating:
1.0

I was supposed to get one month of free storage. With my one-way truck but was charged.

Jamarie J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEANNA S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACY W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carole L  |  Overall Experience 
Rating:
5.0

The store manager was very pleasant and helpful. This Uhaul storage was very clean and I was impressed by that. I would recommend this store to anyone looking for a storage unit and I would use it again if I needed too.

angela g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackeline R  |  First Impressions 
Rating:
4.0

Marie is Great, I will use this facility again,

Michael W  |  Overall Experience 
Rating:
5.0

Very helpful

JOHN F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander R  |  Overall Experience 
Rating:
5.0

Good experience with staff & facility

ANDREW R  |  First Impressions 
Rating:
5.0

Maria the best gud services

MARISOL S  |  First Impressions 
Rating:
5.0

Gracias por su servicio muy buena

ANTONIO F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princesa B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTA M  |  First Impressions 
Rating:
5.0

Great customer service and service. I will recommend

Maribel Q  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madelin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA P  |  Overall Experience 
Rating:
5.0

Luis Alvarez was an extremely great associate. He assisted me with all of my needs in renting a uhaul and storage unit,and answered all of my questions or concerns

Gabriel S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rOBERTO j  |  First Impressions 
Rating:
5.0

Thank you Maria!

Christopher P  |  Overall Experience 
Rating:
5.0

Maria has the patience of a saint.🙂 Always crazy busy but never rude or curt. Always pleasant while multi-tasking. Great Manager. The woman deserves a big raise! 5 Stars for Maria!! The unit prices could be lower, but good value for your dollar if you have expensive things in your unit. Not so great if you just need extra space for your junk /stuff. That constant buzz noise was most irritating if you had to stay in your unit for a while. Overall, good experience. Thanks so much.

Robin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erick O  |  Overall Experience 
Rating:
1.0

HORRIBLE EXPERIENCE SUMES IT UP ALL.

Sophia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roma J  |  Overall Experience 
Rating:
5.0

Everything was Great

Marlin P  |  Overall Experience 
Rating:
5.0

Marie is a excellent manager! She is very accommodating, friendly and professional. The facility was very clean and orderly. The owner is very lucky to have such a caring and enthusiastic manager. I would highly recommend this facility for your storage needs. Thanks Maria! You’re the best!

TOM R  |  Overall Experience 
Rating:
5.0

Best people in Hartford

CHRIS A  |  First Impressions 
Rating:
5.0

We dealt with Maria whom good not have more professional and kind ! We could not been happier dealing with such a kind caring individual to even go out of her way to off help so my wife and hope she is recognized for being so professional and knowledgeable. Thank you James Ryan

Ryan J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAVETTA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina m  |  Overall Experience 
Rating:
5.0

Great People great people in this location

RASHEED C  |  First Impressions 
Rating:
5.0

The Staff was friendly and helpful with my experience. The storage facility was very clean.

Mark C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda B  |  Overall Experience 
Rating:
5.0

Maria at your Hartford Brainard Rd. Location is excellent as well as all of her staff. They are very understanding, courteous and friendly. This uhaul is the only one inuse out of all locations in Hartford. Will always be a customer.

Nikki M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILILP B  |  Overall Experience 
Rating:
5.0

The facility was impeccable! Very well-maintained! Front office staff was helpful and extremely courteous.

YVETTE L  |  First Impressions 
Rating:
3.0

Our storage area the roll up door needs maintenance. Poor slide lock terrible. Barely could raise the roll up. Locker L 10. Bad news the fences have all have been compromised. Not good. Awful. Dawn was very helpful. SiteManager.

dayne d  |  Overall Experience 
Rating:
5.0

Uhaul does a wonderful job with the storage facility. Maria at Brainard Rd in Hartford is knowledgeable and helpful.

Denise G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yoly J  |  Overall Experience 
Rating:
5.0

Maria helped us on three different occasions. She was so wonderful to me. I’m so grateful for my time there. It made our move across the country so much easier. Everything was perfect. We are forever grateful. Thank you Maria!

LAURA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria F  |  Overall Experience 
Rating:
5.0

Nice place

PAUL T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rowena W  |  Overall Experience 
Rating:
3.0

Problem with the latch whenever opening or closing... mice infestation at Manchester facility. Not been replaced 0r paid all my fund's lost lashflambiyant649@gmail.com...860 804-5646...Lash flamboyant..

Lash F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAISY M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RIchard R  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

nigeo n  |  Overall Experience 
Rating:
5.0

The staff there is absolutely second to none great service

CARLOS M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VAN M  |  First Impressions 
Rating:
5.0

Maria melendez is a very wonderful and helpful lady.

Jencih M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kimberly l  |  Overall Experience 
Rating:
2.0

The website stated when paying for the unit online the storage unit would be ready for use after I pay I could skip the counter and go straight to the unit. NOT TRUE! I went to the facility put in my code number it said denied access not checked in. Online website doesn't state you have to first check in with the employee at the front desk before opening the storage unit door. Tried to open the storage unit door then the alarm goes off. Very disappointed now which it doesn't state that if you try to open the unit without checking in the alarm would go off. Scared me half to death please update your online website because it's inaccurate.

Denise J  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alice S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAMARYLLIS C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rondrick A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wanda M  |  Overall Experience 
Rating:
3.0

I have to admit that u haul storage facility on Brainard Road was above my expectations as far as cleanliness and feeling my belongings were safe, after hearing of other u haul storage facilities horror stories from people (Bridgeport) I thought I would never store my belongings at a u haul facility. In the past I have rented from competitors facility (Extra Space) and vowed never to rent from others. By my surprise I was pleased the only problem I was not pleased with was I was not allowed to move out my unit and be charged a pro rated fee and u haul would not waive the late fee I did ask on several occasions, as you would want to please your customers and have them recommend using u haul to others. I'm not allowed to leave the field blank when asked if I would recommend u haul to others if asked my experience with u haul I'm unsure of my recommendation. Also Maria and I didn't get off to a good start and I understand people have personal issues going on outside of work as she was crying and speaking to another customer regarding some personal issue as I was waiting patiently to check into my unit about 45 minutes.

deidre s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alec M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mia-gabrielle w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonsecharay H  |  First Impressions 
Rating:
4.0

Ive lived in Htfd, and NY, and in a CT farm house with mice. So i get it, cockroaches, mice, rats..It was stressfull enough storing what items i had left, i wasn't 5ft in facility and saw numerous dead roaches.. Yea for them being dead, however that plus all the rat traps..was not good !! The front desk people were awesome, they made a horrific day, just a bit better!!!

kimberly f  |  First Impressions 
Rating:
5.0

In and out quick, facility set up nicely to get around quick without obstacles.

Tony R  |  First Impressions 
Rating:
5.0

Very friendly Manager, and i’m very polite.

Rosa L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maryjo B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesly J  |  Online Move In 
Rating:
5.0

I also had a very good experience on my service maría Melendez was very friendly polite and understanding. Will rent again in the future. Thanks for all the hard work

Luz C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANIQUE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGELA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Domingo R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID G  |  Overall Experience 
Rating:
5.0

Nice and friendly staff and service!!! Thanks ☺️

Carmen L  |  Overall Experience 
Rating:
5.0

Excellent and very good and friendly staff Thank you

Carmen L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

UNKNOWN J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William N  |  Overall Experience 
Rating:
5.0

The staff was very helpful and quick to set up my storage unit. I would recommend them.

MARGARET M  |  First Impressions 
Rating:
5.0

The people at this location were very helpful and made things easier.

Sondra T  |  Overall Experience 
Rating:
2.0

When we moved our stuff out of the unit after three months, there were German roaches in the unit and the surrounding area. No staff were aware of this. Poor management and pest company.

COLIN L  |  Overall Experience 
Rating:
5.0

Thank you for your service

lorraine i  |  First Impressions 
Rating:
5.0

Excellent staff! Excellent service

JHENNEL F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roosevelt R  |  First Impressions 
Rating:
5.0

Maria was excellent, always a pleasure to work with you. Thank you for always being kind.

Dalian D  |  First Impressions 
Rating:
4.0

Its was great, only concern is the location since it seems some weird characters like to hang around there.

Vinet M  |  Overall Experience 
Rating:
5.0

This people make us feel like a family. The all was amazing. The general manager Maria she was not only a managers she became part of our life. Work with people like this make us more comfortable and confident in everything we need from ur company. Thanks for hire people like this . Thanks Maria and staff U are all amazing.

JOSE A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL N  |  Overall Experience 
Rating:
2.0

When I Came In To Rent Another Uhaul There Was Only 1 Person At The Desk & 4 Other People In The Back Being Loud & Chatting It Up & There Were People Waiting. Also The Manager In Charge Had 4 People Hold On The Line ! Very Unprofessional !

Jayda C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yoly J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Darryl T  |  Overall Experience 
Rating:
5.0

Thank you Maria and crew!

Ada M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazz P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew D  |  Overall Experience 
Rating:
5.0

Maria and her team provide excellent service, exceeding expectations. Continued blessings and thank you very much! :)

Marlyn M  |  Overall Experience 
Rating:
2.0

As a former employee, my tenure started out amazing; my coworkers seemed friendly, and everything was going smoothly. As time progressed, I was gender profiled, and blamed for essentially everything. I started noticing that money was being taken from drawers, and the manager was not fulfilling her job duties correctly. Only when her boss was around, did she assume the role of a manager. Most of her duties she left to her employees. Upon departure, I went to clear out my storage unit a few weeks later, and noticed that my access key card was deactivated; the alarm sounded when I opened my unit. They [employees at brainard road uhaul location] are petty, and fake, so I’m ecstatic that I am longer at that location.

Timothy B  |  Overall Experience 
Rating:
5.0

No tengo nada que decir todo muy biem

Jahaira L  |  Overall Experience 
Rating:
5.0

Love the staff. The are crazy in a very good way. They really make my time there very pleasant. I totally will recommend this facility beach a 100%. Thanks guys. Jose and Francisco

JOSE A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicols N  |  Overall Experience 
Rating:
5.0

Thank you Maria and team members!

Ada M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN W  |  First Impressions 
Rating:
5.0

These people helped me a lot. They were all so nice and worked with my situation after a very negative Uhaul driving experience and incorrect storage size on the part of people answering the phones at customer service. I would definitely recommend this Brainard Rd location. High quality customer service.

Sondra T  |  First Impressions 
Rating:
5.0

Maria muy amable y muy cooperadora en todo momento. Exelente empleada

Maritza R  |  Overall Experience 
Rating:
2.0

The service was terrible, they lied about the free month, I never got it even though I rented the truck. I would not recommend uhaul to anyone that I know.

Donna S  |  Online Move In 
Rating:
5.0

The staff was very friendly and helpful.They were very knowlegable of their job.

Rosale F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delba D  |  First Impressions 
Rating:
5.0

Maria was very polite and helpful believe she is the manager

Jose O  |  Overall Experience 
Rating:
5.0

Great location and prices are reasonable

Deshawn J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim C  |  Overall Experience 
Rating:
1.0

Incompetent is the best single word to describe this company. We made reservations a month in advance for a 20' truck, and a tow dolly. The day of the reservation comes up and our equipment is not in the correct location. It was changed without our notice or prior warning to a location over a half hour away. This majorly affected our move with no compensation, and it was too late to get another company. We also reserved a storage unit at the area where drop-off of equipment would occur, and they tried to change our drop off no less than three different times. Truck in one place. Dolly in another. Storage in a third. It took more than 5 calls before things were in order. When we arrived at the storage\drop off facility, I was told they "may have" a unit for me. I asked why they made reservations for units they didn't have, and was not given an answer. They ultimately had a unit for us, however we will not be using u-haul in the future because they are utterly inept from the top down, especially for their prices which are downright extortion for the nonsense they put you through for the privilege of using their equipment.

COLIN L  |  First Impressions 
Rating:
1.0

I had a storage for 2 months and in those an associate “ accidentally “ put a lock noted with non payment so I was denied access to my storage when in fact I didn’t miss a payment . I had actually went to the storage 3 days after my payment and that’s when I notice the lock . I had to call to speak with the manager Maria . Maria informed me the lock would be removed and she would be able to help me with a discount including giving me 24 access and waive my insurance fee for the associates mistake . I was in a rush and had to go To work I could not wait for them to remove it . I left came back 3 days later and the lock and note was still there ! I then went to the office and spoke with Maria and again she informed me the lock would be removed it took them over a half an hour . The lock was removed and I was able to move out without a problem. Being that I had already paid for the storage 2 days prior to moving out , I left the lock on with nothing inside the storage . When I made my payment in store , I insisted on the discount promised to me which Maria forgot about . Now once again I was supposed to be granted the 24 hour access fee along with my insurance fee being waived . Now the days before my payment it due for the next month I went to removed my lock and when I get there after business hour I’m denied access . I called the managers number listed more than 3 times & no one even got back to me . I then received email stating I owed a payment . I called over 3 different days to have everything cleared up but once in contact with the manager everything was settled .

Madelyn R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cierra t  |  First Impressions 
Rating:
5.0

Maria was excellent and helped me out thoroughly. Thank you!

Christopher P  |  First Impressions 
Rating:
5.0

Maria was wonderful and very helpful when helping me try and get the right size unit.

Abigail C  |  First Impressions 
Rating:
5.0

Maria exelente empleada

Maritza R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlando C  |  Overall Experience 
Rating:
4.0

Maria was very kind and she got me what I needed She is truly an asset to Uhaul!

Dorothy F  |  First Impressions 
Rating:
1.0

False information and false advertisement when I got there they didn't have what I needed I made my reservation in a month's advance and then within 2 weeks contacted the office even though had to wait more than 30 minutes before someone answered the phone to confirm that my reservation was secure. They said it was all set. When I got there the space was not available and it was a disaster.

JOAN C  |  Overall Experience 
Rating:
5.0

Maria went above all expectations, great service and help, Many Thanks!

Agnieszka W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickena W  |  Overall Experience 
Rating:
5.0

Maria is a very friendly person

Maria F  |  First Impressions 
Rating:
3.0

The service was ok just one of your moving guys were rude they called my neighbor a nasty b

Anita W  |  First Impressions 
Rating:
5.0

Maria Was sooo amazing. I am in between apartments and was very overwhelmed with how to make the next move literally. She made the whole process very easy. Maria listened to my concerns and help me to get a storage unit. She then helped me to schedule a moving truck for the end of the month. I am truly grateful I walked in when I did. Thanks Maria.

Vanessa R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michella d  |  Overall Experience 
Rating:
1.0

Website says 15x10 units are available. They do not exist

Daniel M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie S  |  Online Move In 
Rating:
5.0

Very good work!

Katherin R  |  First Impressions 
Rating:
5.0

Only comments I could say is just have the place open longer and more rentals. And maybe 24/7 indoor storage

Seth A  |  First Impressions 
Rating:
4.0

🤝

LUIS M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda d  |  First Impressions 
Rating:
5.0

The lady that attend me was really helpful and her service was excellent and I want to thank her for her great assistance and understanding my situation.

William N  |  First Impressions 
Rating:
5.0

Muy buem servicio gracias al personal.

Jahaira L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyn H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Isaiah L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina J  |  Overall Experience 
Rating:
5.0

I had the assistance of a beautiful woman named Maria who was great in helping me get my storage unit.

Maurice M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fajie P  |  First Impressions 
Rating:
5.0

Looking forward to renting again thanks

Nelson S  |  Overall Experience 
Rating:
5.0

Friendly and great customer service while following the CDC guidelines.

Regina J  |  First Impressions 
Rating:
5.0

Gracias

windalis G  |  Overall Experience 
Rating:
5.0

La senora Maria Melendez fue muy amable y me ayudo mucho con las preguntas que yo tenia acerca del almacen, mi esposo y yo salimis del lugar super satisfecho.

Marycely N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keila A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anamari r  |  First Impressions 
Rating:
5.0

Manuel was very quick and thorough and knowledgeable. No surprises. I was in and out much more quickly than I'd expected.

Chris A  |  First Impressions 
Rating:
5.0

Very friendly staff and fast service

Jencih M  |  First Impressions 
Rating:
5.0

The girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smile

deborah b  |  First Impressions 
Rating:
5.0

Manny was terrific - very helpful, and provided great customer service.

ANDREA C  |  First Impressions 
Rating:
5.0

Manager María was very professional and friendly, great customer service. Thank you !

Freddy C  |  First Impressions 
Rating:
4.0

The staff did not give me a map to facilty. My storage unit was difficult to find. Had to call for assistance. a staff member came to help, and he had difficulty finding it, but eventually we did. I would recomend that the map have the unit highlighted, with a highlighted route on the map to make the unit easy to find. thank you

Alicia M  |  First Impressions 
Rating:
5.0

Thank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..

ANTONIO F  |  First Impressions 
Rating:
5.0

Maria the General Manager was great. Very helpful and very professional ❤️

Janet V  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marina r  |  Overall Experience 
Rating:
5.0

Maria is amazing and so sweet and helpful. Jose was clear on entry protocol and storage Use.

Kristen M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elliot O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SADEKIE M  |  Overall Experience 
Rating:
5.0

I would recommend this U-Haul. I was very please with everything the stuff was very nice and welcoming.

Lilene T  |  First Impressions 
Rating:
5.0

They made moving a less stressful process. The store manager Naomi has great customer service skills Max was very helpful as well overall the entire staff were very friendly and professional.

Latonya L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa R  |  First Impressions 
Rating:
5.0

It was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn’t fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four times

Danny T  |  First Impressions 
Rating:
5.0

👍🏻

Maria R  |  Overall Experience 
Rating:
5.0

Thanks You good service

Efrain F  |  Overall Experience 
Rating:
2.0

I rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79.99 a month. The owner of the place

edward s  |  Overall Experience 
Rating:
5.0

The U-Haul Personnel was courtesy professional and they helped me out a lot thank you

Luz F  |  Overall Experience 
Rating:
3.0

General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested

joseph b  |  Overall Experience 
Rating:
5.0

Grate

Antonio R  |  First Impressions 
Rating:
5.0

The staff was excellent and they took care of me

Luz F  |  First Impressions 
Rating:
5.0

Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.

Jonathan P  |  Overall Experience 
Rating:
2.0

The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit

Beth G  |  First Impressions 
Rating:
5.0

The employees where courteous and acted professionally

alejandro g  |  First Impressions 
Rating:
5.0

I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!

Sherrece D  |  Overall Experience 
Rating:
5.0

Excellent service. Thanks u Josh!

sharmane m  |  First Impressions 
Rating:
5.0

Joshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!

MINDY R  |  First Impressions 
No reviews have been submitted for this location.
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