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HECTOR GCustomer Reviews for U-Haul Moving & Storage of Hartford-Brainard
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Karen was very helpful with the pickup and drop off!
Ryan TReally good location
JUAN B | First ImpressionsOn both ends of my experience, the people were friendly, helpful, and got the job done in getting me what I needed in a timely way. From the woman who checked me in and got me my papers to the man who hooked up my trailer, I felt attended to and guided clearly and smoothly through the process.
LEROY CGreat team at this location
JONATHAN CGreat service care about their customers I was there for 3 years no problems
Dwayne M | Overall ExperienceGreat customer service
MONICA VVery satisfied
ANDREW R | Overall ExperienceSmooth processing of our reservation. Have used this facility many times.
Susan DIf I ever needed to rent it again I would definitely rent again
tammy m | Overall ExperienceThe representative was on the phone the whole time I was there and when I returned my equipment I stood in the return area unattended for over 15 minutes until I had to go in the office to seek someone's attention. I was then told someone would be with me soon. When the attendant came out she said I needed to remove the stuff I had in the back and went back inside. When I was finished removing the stuff, I waited again. By this time it was closing time. She never returned, then finally when she came out she said they were closed and I had to return my equipment by self checkout.
PHILLIP JThere are floods in this storage place and my matress got wet and has stains!
Stephanie D | Overall ExperienceWatch for the gas and take a picture. They said it was full but it wasn’t completely full. Also, they charged me for cleaning. They gave me the truck dirty. I completely emptied the truck. So how was it dirty. I left no trash.
Toni B | Overall ExperienceReceptionist was not courteous, was on her phone all the time. I had to wait while the others at the counter laughing and having personal time with each other.when I returned my equipment waited for over 15 minutes; no one can to do my return, had to go inside to get someone. I eventually had to do personal checkout
phillip jGood service all around with no problem at all
ROBERT M | Overall ExperiencePlease allow drop off and pick up schedule finalization by text. Having to do that over the phone is a huge pain and quite unnecessary.
Kate AUHaul is trending in the wrong direction. The app and the abundance of emails and up selling efforts are off putting and costly when applied to data costs on smart phones. Trust that your patrons already know what they want and stop creating a gauntlet for them to navigate for every single transaction they choose UHaul for or they might consider other establishments to give their money to. At this point it might be worth creating a UHaul membership program for people so they can depend on having a relationship with a business without feeling like they need to show provenance with every single transaction. Also consider your unilateral contracts and ask yourself whether you personally would do business with anyone why denied all liability and expected their patrons to assume all liability, with every single transaction. It truly is a repugnant business model and disregards the majority of your customers needs. UHaul began as a simple rental company for people to move their household goods from one place to another. Now, it is a massive business that is funneling people through an app that cannot answer simple questions specific to the individual customer. UHaul has built a strong business based on customer service. If that relationship is not honored then the needs of the customers will naturally gravitate to other venues.
Gary M | First ImpressionsGood folks at this location
MICHAEL KWe were unable to track the delivery of our box as the link was timed out as soon as it was received. We also were unable to get through to anyone locally utilizing the phone number provided, spendingat least 15 minutes on hold and being transferred to NY, NJ but never getting anyone in CT. The rest of the process was a good experience. Our delivery person was top notch.
Richard DNone.
BRUCE BI'll always come back here
BENJAMIN H | Overall ExperienceOverall, happy with experience.
Alissa OEverything about this experience/move was better than I expected, you guys do a great job and provide an excellent service at a good price. They only place for improvement would be in narrowing the time window for pick up and drop off, 7am to 4 pm is just to big of a time window.
Rita DThis has been the best storage unit facility that I ever rented I highly recommend
NINA G | Overall ExperienceHave more then an 1/8th of a tank of gas in the vehicle before renting it out.
DAVID GDidn’t waste time for the drop off. It was smooth
KWAME OShould have 24hour access
JOSE F | First ImpressionsI had things stolen from my storage, and I had a lock on it hmmm w I wonder who it was, think about I had a lock on it
Elizabeth J | Overall ExperienceExceptional service from the Karen who came to pick up the box. She was very patient as I had forgotten to get a lock fixed to the container. I was very grateful, and have been recommending you all to friends and family because of her!
Leslie CReduce rates and NOT have mandatory amount of days on rental. I needed this trailer for 2 days and NO ONE would allow that. I had to pay more than wanted or expected and forced to have trailer for extra days it was cheaper to rent a truck for a week to pull the trailer than the trailer rental. NOWHERE SHOULD THIS HAPPEN Don’t know if I would recommend U-HAUL TO anyone!!!
MICHELLE DGreat overall experience would highly recommend
JOSE C | First ImpressionsRented a motorcycle trailer and everything worked out fine easy to load and tie down the bike easy picking up and returning the trailer
FRANK M💯✊🫡🫶🏻The Beast Hartford Ct Thanks 🙏 Exelente Servicio 🚐
VICTOR SGreat
DANIEL VThe 10ft box truck had a really strong cigar-like smell in it. Other than that, it was fine.
VICTOR NIt took an hour and a half to be checked out because the system was down... The cargo van that I was assigned had two areas of damage that were not accounted for and no sticker indicating it was documented on before I took the van and was very dirty... Also smelled of cigarette smoke. I reported everything and did a walk-through with the attendant before I used van because sister was dialed and no pictures were able to be taken for U Haul app.
Miriam PThat facility is just great without any doubt.
EARL G | First ImpressionsThis facility was so nice, easily accessible, and I loved the pull in loading areas. Not sure if that’s the standard in colder climates, but it was very secure and convenient. The staff were very nice and helpful. My only suggestion would be to have the front office marked from the road, since there’s two entrances and the first one is only for storage and that was very confusing the day I first visited.
MARISA T | Overall ExperienceI had multiple issues, but not specifically with this pickup location. 1st Issue was when loading from Irving. Movers not up to the task, few items were left alone due to unorganized loading. 2nd Issue is Irving U-Haul put a padlock which not informed to me and cost me extra money and time to remove the padlock. 3rd Issue was, when U-box delivery, movers truck was not available and I had to purchase a pickup truck at the last minute.
RANURA WI wish that there had been an extra option for a truck with an extended cab, not only for reclining the seats for power naps during those long journeys, but more importantly, to accommodate pets traveling with movers. The short cab that I got was an absolute nightmare for two persons and one cat.
ROBERT HWonderful staff
MADELINE M | Overall ExperienceThe team working when I dropped off the trailer were very kind and helpful. I was in an out in less than 2 minutes. I couldn't have hoped for a better experience!
Marisa TNothing could have been done better. Communication from UHAUL was great, the process was so easy!
Katherine PThe lady was very nice and helpful
JEANEROOD P | First ImpressionsDidn't like taking pictures of the van
RAYMOND DThe guy at the counter was grest, understaffed for the first day of the month when it falls on a weekend, but he was manageing everyone in a very professional way and moved us thru quickly!! Very Helpful, nice guy!
James CI received a vehicle that needed road side assistance as soon as I drove off of the point of pick up. It was jump started and had the same issue a second time. I ended up returning the uhaul four hours in and rented a home Depot truck for the rest of my move because it was too much of a hassle to either leave the truck running or have it jumped every time I turned it off. I was not offered a partial refund or another truck for my inconvenience therefore I won't be choosing uhaul in the future. It's unprofessional to not compensate for such a terrible experience
STEPHANIE DAs a renter for storage and vehicles over several years. Give our organization a free months storage once an awhile. Raoul Riccardi, Reserve Organization of America
RAOUL RDidn’t know truck didn’t have ramp but service was great
Damien BThe staff was the best as they were not racist because of my difficulty speaking English and they supported me with an employee who spoke Spanish and accompanied me throughout the rental process as it was my first time looking for options that were comfortable for my budget and documents.
irving h | First ImpressionsClean truck. Customer assistance was great at the desk but very poor customer service in the field.
ORLANDO CThe lady the assisted me excellently. She handled the beginning to the end. I would do business with her every time.
KAREN H | First ImpressionsUnprofessional staff. The location is not clean and the sidewalks had ice and snow on them
JOANNA MExcellent employee
MANUEL LI am happy with the service I received no complaints very professional
Basil B | Overall ExperienceSergio and his staff are excellent. Polite, attentive, informative. Good customer service will win everytime.
Gregory C | Online Move InCar was parked in facility blocking unloading access,had maneuver truck around car to unload
Errol T | First ImpressionsPlace was clean and well maintained. I had no issues with accessing the locker or the loading dock. A night prior to the day of my move out, we had a winter snow event, but early in the morning the entrances to the loading docks were already cleaned and staff was on site working. Overall I had a great experience with this U-Haul location, and would highly recommend them!
YURII S | Overall ExperienceGreat place!
PETER DFrom reservation to pickup and return everything was as promised!👍👍
THEDRESS CThank you so much to Sergio who made an extremely stressful day a breeze! He helped us get all of our equipment in order quickly and when we were stressing about Ubox sizes he assured us we’d be all set! He was right we were able to use 2 instead of 3 and he helped us take the third box off our contract! He was extremely accommodating and friendly and made our entire experience quick and seamless. He had answers and solutions to all of our questions and him and his team were all so helpful! We will definitely be back for future moves!
MATTHEW MGas was at 1 bar over 1/4 with a picture for proof. Drive a total of 15 miles and return. They charge me $35 for gas 7 G. Lol. I called. They said it was 1 bar over 1/2 tank when picked it up. Someone getting free gas at this location. Log all pics and avoid mobile pick up
Ryan SExcellent staff sorry I don’t remember their names I think the girl was Tameisha not sure if the guy name who helped me with my storage unit issue.
LASHAE PBefore renting a van or truck, the sales person use to actually go outside with the customer to select a vehicle and do the sight inspection. I truly miss that personalized service! Now everything is all on-line.
DENISE ZExcelente servicio
BRIAN M | First Impressions🥳Happy New Year!✨ Thank you, Hartford, CT., Brainard-Road U-HAUL TEAM so very much for working with me with the settlement of $50. Although, my family and I fell on hard times especially during the holidays. Your U-Haul staff service assistance was phenomenal! 😇 Thank you all again for working with me. And I definitely will make sure as soon as I receive funds, I will pay-off my balance. 👍 Again, I appreciate you all tremendously! Last but not least, on behalf of my family and I, we pray that you will all have a Spectacular-Blessed 2025!!!✨ Much respect, ❤️🙏☮️ 🌸L.Fenty&Clan🌸
LANIKA F | Overall ExperienceGreat experience! Will use again!
Miranda HEvery thing is fine
SARJU RI can’t say enough great things about this service. The scheduling process was so easy and the flexibility in pick up and drop off times was phenomenal. We were dealing with a tight timeline and stressful situation of cleaning out my childhood home. The U-Haul pods were the perfect product for us and the corresponding service allowed me to feel comfortable packing up all my sentimental possessions and trusting they would reach my final destination.
Casey CQuick, simple drop off.
ASHLEY CLittle more effort in working with the client and understanding
DRAVEN GCan't complain, the customer service was one of kind. Great job and service. Bravo 👏
ISRAEL VThank you.
JANETTE HThe staff there were supper friendly. I didn't understand the door operation and in a jiffy the gentleman who helped assisted me in the store was driving out on a buggy or golf cart. To ensure I got in alright . I was very impressed. I was at the 40 Brainard rd CT. Branch. Had a bad experience earlier with Hailey the Csr. However the in store experience turned it around.
ALLISON L | First ImpressionsThe Hartford Brainard road location is by far the best location for your moving/storage needs. The employees are knowledgeable, friendly, fast and accurate. I drive out of the way to rent from this location. Thanks for All you do!!!
MARY MWe had great experience with our move using UHaul U-Box. We got regular updates for the move and proper response whenever we reached out to U-Haul team.
rajarajan vGreat job guys keep going
HAZIM HThis location is so much friendlier and cleaner than the capital ave location
TINA C | First ImpressionsExcellent from start to finish. Highly recommend!
Carlos CGood customer service. Excellent and quick
FRANCISCO FGood and good services
MARIA MThere was a spill in the unit behind mines and leaked into my unit and ruined my sofa, table and a few smaller items, was a long time customer 4yrs, your crew very helpful with that situation but I should of been notified immediately! Was good until 2weeks ago when the issued happened.
Taimi T | Overall ExperienceOverall my experience with UHAUL was fine. My items were shipped and delivered within a reasonable time frame, but from the beginning things were slightly off. I had booked a pod at the location closest to my home in Long Beach, CA and the day before I was to load it I got a call saying there were no pods at that location, and instead I would have to drive an additional 20 minutes to another location. When I did arrive at this second location, the staff was very friendly and I had no wait time. The worker brought me out back to my pod, then realized that what I had signed inside did not match the pod we were at. It was clear the worker was confused and I ended up waiting around for about 30 minutes as she disappeared and eventually came back with a totally different pod. Again, it all worked out, but it made me a bit nervous to load it up, knowing there was already confusion. My pod was delivered to the center in Hartford, CT on time a few weeks later. The day the pod was to be dropped off at my drop off location, there was a mishap with the card on file, so it was not delivered that day, but the following day. When my pod was picked up a week later, the lock and keys were nearby. The UHAUL worker must have locked the lock and put the keys in my mailbox - I was out of the state at this point for a family emergency, so I was not present for the pick up. A few weeks later I was charged for $128.88 for a storage unit in Hartford, which was a surprise, as I believed my transition with UHAUL was complete. When I called to inquire about this charge, they said that I still had a unit in the facility. Because the UHAUL worker locked my box again and returned the pod, I was charged for an additional month of rent - for my empty unit - and I had to pay an additional $50 for them to cut the lock, because again I was out of the state for an emergency. I was not reimbursed for the unnecessary month.
Alexandra RGracias por su excelente servicio y por ser parte de nuestro progreso.
Bianca C | First ImpressionsExcellent service the staff always kid helpful, nice unit clean and perfectly maintained pretty secure
German D | Overall ExperienceStaff and manager very helpful and knowledgeable
Julio R | Overall ExperienceThe staff was very Professional and friendly.very good service
willie g | First Impressionsstaff was friendly and very helpful 5stars to the girl that helped me
MARISOL N | First ImpressionsThank You Brainard Road Great Service
Eboney P | Overall ExperienceThank you.
GEORGE K | Overall ExperienceFrom start to finish an excellent experience! All employees know their jobs well. Sergio, the manager, wonderful to work with. My husband and I both decided that we will always use the U-Haul on Brainard Road, Hartford going forward even though there is a U-haul closer to where we live. Thank you for making our move easy.
Mark L | Overall ExperienceHartford = wonderful. The cleanest!! And indoor garage for loading! Baltimore, MD UHaul storage staff was excellent but the facility had a terrible rodent problem up to last month when we moved out
BITHYAH C | Overall ExperienceGreat place for storage clean and had the best experience with uhal. Definitely I’ll recommend this place for storage
BARBARA G | Overall ExperienceI have used u haul for over 25 years
Reserve O | First ImpressionsEmployee say there on phones waited 20 mins to be helped even tho I stood there in the lobby they didn’t care just took there time
Aaron F | First ImpressionsMy sales person was knowledgeable and seemed to be the person everyone went to with questions. Very good at her job. Made the process easy and would love to do business again with her. Good person appreciate when companies keep good hard working people around!!!
DEMETRIOS K | First ImpressionsI think they should be open 24 hours.
Kimberly S | Overall ExperienceI will rent again if i need to..excellent service
DENISE W | Overall ExperienceStaff was very helpful and friendly
ARACELIS R | First ImpressionsThe service was excellent
Pamela J | Online Move InFront desk staff has always been very rude and short when asking questions . Please remember service still matters
Terrentena G | Overall ExperienceThe owner was great and very helpful
Soraya R | First ImpressionsService and staff are great - very helpful and friendly. Location was convenient, easy to get in and out.
DARCEY C | Overall ExperienceExcellent !!!!!!!!!!
MIGDALIA V | First ImpressionsYall are the best
tammy m | First ImpressionsMy faub key never worked so that I could drive my car/truck into
rachael o | Overall ExperienceNo complaints
HEDDEKEL O | First ImpressionsNo 24 hr access what’s point
JOSEPH T | Overall ExperienceThe management was not cooperative during my stay at the facility. Customer service was terrible, not accommodating. Some of the staff was unprofessional.I called the corporate office trying to resolve the issues several times.This facility needs more training for customer service support.
Kenya C | Overall ExperienceI love there service. Very nice people I would recommend this company in a heartbeat
ELDER B | First ImpressionsI really happy I chose U-haul to store my belongings. It was the best decision. They were transparent and the fee did not increase after a couple of months, unlike Extra Space storage that raise the fee after you move your belongings in. I would definitely recommend U- Haul, the service was great, great communication and no hides fees.
Travis S | Overall ExperiencePersonal items were stolen out of my storage unit. Then someone told me that the unit was flooded and that the items were thrown out due to water damage. But after further looking over all my belongings there was nothing damaged. It was just stolen. I filed a police report and the office was not cooperative.
Ronnie S | Overall ExperienceThe customer service at Brainerd Road is awesome👍🏼
MEGEAIL E | First ImpressionsThanks for team … they great people and friendly…
Janaka D | Overall ExperienceStaff where helpful. The store and outside the place is very clean. And the prices is cheaper then other places. I will recommend this place to family and friends.
MARIA R | First Impressions1st time using this place but so far so good 👍 and I'm ok with everything
TIMMY G | First ImpressionsThanks
JOSHUA G | First ImpressionsKeep up the good work 👍
Rogelio P | Overall ExperienceI loved it. Staff was very helpful and friendly.
GARFIELD B | Overall ExperienceWonderful staff and absolutely amazing customer service
anissa i | First ImpressionsFacility was very clean. Rental unit was indoors in climate control facility. Everything looked new and clean. They have multiple layers of security that add to the confidence of renting. I moved to CT from out of state and Sergio & the team were very helpful on multiple occasions. They were very helpful with my U-Box and ensuing had everything I need. Thank you for making this process quick and easy.
Robert B | Overall ExperienceExcellent service
BARBARA G | First ImpressionsSergio was extremely helpful the day I moved my items into my unit, answering all questions respectfully and promptly during my stressful day. His team was amazing and helpful as well.
JENNA P | Overall ExperienceSergio is great. Prior management moved my belongings from one locker to another and broke so many things. I honestly didn’t want to go through the paperwork of dealing with replacement because Maria was never available. When Sergio came on at least he got all the broken furniture out.
EVE B | Overall ExperienceSergio is awesome! He is a great great asset! Stacy was also so amazing to book my truck rental and my storage. Great job team!
Cynthia s | First ImpressionsStaff were extremely helpful, friendly, and efficient.
FIONA E | First ImpressionsStaff was courteous and knowledgeable. Got me set up quickly.
Casey W | First ImpressionsI will rent here again. Very secure and clean.
DIANA V | Overall ExperienceGreat customer service !!!! Thank you ! Keep up the good work !!! God bless you all
Freddy O | Overall ExperienceAdded an extra day , Because the Unit rented had a lock on it , I had Mentioned this to them, but the lock. Had not been removed , I Returned to Empty the Truck but the lock prevented me Emptying the Truck,Employee noted the Contract .rented a One-Way Rental a Free Mounth of Storage .
Lamar M | First ImpressionsSergio was awesome. I called in and spoke with him, he was able to confirm the storage unit/space availability that I needed along with breaking down pricing. Once i got to the facility on Brainard, Sergio was there to assist me with my move in process online and showed me my storage unit. He was very professional and handled things swiftly while explaining everything in detail.
Brandy T | Online Move Inthe manager went above and beyond to make sure my move in experience was quick and smooth. other staff were pleasant and patient.
JENNA P | First ImpressionsGreat clean and friendly place thank you
MADELINE T | First ImpressionsThe gm was amazing!!
Matthew D | Overall ExperienceYoung lady was friendly and firm highly intelligent abuot the company and it's products
Craig O | First ImpressionsThe staff here is very professional and made the process very easy.
lewis W | First ImpressionsA good experience
EDDIE S | First ImpressionsNothing to worry about at that site!!!
GARFIELD B | First ImpressionsThe main door has been out of service for a few weeks and this has proved to be quite inconvenient.
YVETTE L | Overall ExperienceThe map for the outside storage units needs to be updated. I wasted more than half hour, along with 2 movers, locating the storage unit that was assigned.
Mahmood R | First ImpressionsThe Brainard Rd. Personal were very welcome and helpful. Sergio Valentin went out of his way to assist with our personal needs. Will always consider this location from now on. Raoul (Rick)Riccardi
RAOUL R | First ImpressionsSergio was extremely helpful and all the other associates were friendly and made sure I was in and out.
RANDALL F | First ImpressionsVery satisfied
TONYA M | First ImpressionsI have used u- haul as my go to moving and storage facility recommended to anyone needing a moving truck or storage unit staff is knowledgeable and helpful
Patricia W | Overall ExperienceI had to pay full payment for only 8 days which I think that is so unfair
Sophia B | Overall ExperienceVery professional staff, facility is also easy to get around in
edna c | Overall ExperienceVery nice and clean super helpful found everything i was looking for
Myriam O | First ImpressionsMy storage was broken into and I know it was an inside job. Uhaul needs to get rid of all their employees and hire new ones. I told the employees about the break in and they couldn't look me in the eye. They didn't come and look at the damage because they already saw it when they robbed me of my items. It doesn't make sense your facility says maximum security when it's no where near it. How you have an alarm that doesn't work. That's not security. The facility 40 Brainard Rd., has break-ins every week where 5 to 6 customers have their personal items stolen and Uhaul it's doing nothing about. I am very disappointed in this company. I already have my lawyer involved and Corporate will hear about this immediately. I will never go back to any Uhaul facility or recommend them to anyone. I hate hate hate hate Uhaul and everything it stands for.
Denise J | Overall ExperienceThe facility is very clean and secure. My only issue is that it is difficult to call and speak with someone for a question/concern, I spoke with the main Uhaul number and they sent a message to this facility to contact me and I never heard from anyone. I also never got any confirmation of my move out as it indicated I would and I had to call to confirm it. Besides trying to communicate with staff, the facility itself is great.
Danielle K | Overall ExperienceQuedaron Mal desires q fui con mi Polaris de large distance hice mi reservation y llegue AL lugar tube q resvirar y Me cobraron el Dinero de la reservation
Rosalinda R | Overall ExperienceFirst time using the facility and had a great experience.
SEBASTIANO F | Overall ExperienceMaria was amazing
Ashley A | First ImpressionsStaff was very helpful and pleasant to deal with.
Sonsecharay H | Overall ExperiencePrincessa had EXCELLENT customer service. She made the experience easy and understanding.
Tenisha P | First ImpressionsMaria the manager and staff were warm and friendly.
Deborah B | Overall ExperienceGracias a todos sus empleados por dar tan buen servicio. 1000 Gracias María por ser tan amable con tus clientes.
Carmen D | Overall ExperienceIt was just a long process to get me a unit
Tamara V | First ImpressionsMaria was amazing
Milagros R | First ImpressionsI was supposed to get one month of free storage. With my one-way truck but was charged.
Jamarie J | First ImpressionsThe store manager was very pleasant and helpful. This Uhaul storage was very clean and I was impressed by that. I would recommend this store to anyone looking for a storage unit and I would use it again if I needed too.
angela g | First ImpressionsMarie is Great, I will use this facility again,
Michael W | Overall ExperienceVery helpful
JOHN F | First ImpressionsGood experience with staff & facility
ANDREW R | First ImpressionsMaria the best gud services
MARISOL S | First ImpressionsGracias por su servicio muy buena
ANTONIO F | Overall ExperienceGreat customer service and service. I will recommend
Maribel Q | Overall ExperienceLuis Alvarez was an extremely great associate. He assisted me with all of my needs in renting a uhaul and storage unit,and answered all of my questions or concerns
Gabriel S | First ImpressionsThank you Maria!
Christopher P | Overall ExperienceMaria has the patience of a saint.🙂 Always crazy busy but never rude or curt. Always pleasant while multi-tasking. Great Manager. The woman deserves a big raise! 5 Stars for Maria!! The unit prices could be lower, but good value for your dollar if you have expensive things in your unit. Not so great if you just need extra space for your junk /stuff. That constant buzz noise was most irritating if you had to stay in your unit for a while. Overall, good experience. Thanks so much.
Robin W | Overall ExperienceHORRIBLE EXPERIENCE SUMES IT UP ALL.
Sophia S | Overall ExperienceEverything was Great
Marlin P | Overall ExperienceMarie is a excellent manager! She is very accommodating, friendly and professional. The facility was very clean and orderly. The owner is very lucky to have such a caring and enthusiastic manager. I would highly recommend this facility for your storage needs. Thanks Maria! You’re the best!
TOM R | Overall ExperienceBest people in Hartford
CHRIS A | First ImpressionsWe dealt with Maria whom good not have more professional and kind ! We could not been happier dealing with such a kind caring individual to even go out of her way to off help so my wife and hope she is recognized for being so professional and knowledgeable. Thank you James Ryan
Ryan J | First ImpressionsGreat People great people in this location
RASHEED C | First ImpressionsThe Staff was friendly and helpful with my experience. The storage facility was very clean.
Mark C | First ImpressionsMaria at your Hartford Brainard Rd. Location is excellent as well as all of her staff. They are very understanding, courteous and friendly. This uhaul is the only one inuse out of all locations in Hartford. Will always be a customer.
Nikki M | First ImpressionsThe facility was impeccable! Very well-maintained! Front office staff was helpful and extremely courteous.
YVETTE L | First ImpressionsOur storage area the roll up door needs maintenance. Poor slide lock terrible. Barely could raise the roll up. Locker L 10. Bad news the fences have all have been compromised. Not good. Awful. Dawn was very helpful. SiteManager.
dayne d | Overall ExperienceUhaul does a wonderful job with the storage facility. Maria at Brainard Rd in Hartford is knowledgeable and helpful.
Denise G | Overall ExperienceMaria helped us on three different occasions. She was so wonderful to me. I’m so grateful for my time there. It made our move across the country so much easier. Everything was perfect. We are forever grateful. Thank you Maria!
LAURA K | Overall ExperienceNice place
PAUL T | First ImpressionsProblem with the latch whenever opening or closing... mice infestation at Manchester facility. Not been replaced 0r paid all my fund's lost lashflambiyant649@gmail.com...860 804-5646...Lash flamboyant..
Lash F | Overall ExperienceThe staff there is absolutely second to none great service
CARLOS M | First ImpressionsMaria melendez is a very wonderful and helpful lady.
Jencih M | Overall ExperienceThe website stated when paying for the unit online the storage unit would be ready for use after I pay I could skip the counter and go straight to the unit. NOT TRUE! I went to the facility put in my code number it said denied access not checked in. Online website doesn't state you have to first check in with the employee at the front desk before opening the storage unit door. Tried to open the storage unit door then the alarm goes off. Very disappointed now which it doesn't state that if you try to open the unit without checking in the alarm would go off. Scared me half to death please update your online website because it's inaccurate.
Denise J | Online Move InI have to admit that u haul storage facility on Brainard Road was above my expectations as far as cleanliness and feeling my belongings were safe, after hearing of other u haul storage facilities horror stories from people (Bridgeport) I thought I would never store my belongings at a u haul facility. In the past I have rented from competitors facility (Extra Space) and vowed never to rent from others. By my surprise I was pleased the only problem I was not pleased with was I was not allowed to move out my unit and be charged a pro rated fee and u haul would not waive the late fee I did ask on several occasions, as you would want to please your customers and have them recommend using u haul to others. I'm not allowed to leave the field blank when asked if I would recommend u haul to others if asked my experience with u haul I'm unsure of my recommendation. Also Maria and I didn't get off to a good start and I understand people have personal issues going on outside of work as she was crying and speaking to another customer regarding some personal issue as I was waiting patiently to check into my unit about 45 minutes.
deidre s | Overall ExperienceIve lived in Htfd, and NY, and in a CT farm house with mice. So i get it, cockroaches, mice, rats..It was stressfull enough storing what items i had left, i wasn't 5ft in facility and saw numerous dead roaches.. Yea for them being dead, however that plus all the rat traps..was not good !! The front desk people were awesome, they made a horrific day, just a bit better!!!
kimberly f | First ImpressionsIn and out quick, facility set up nicely to get around quick without obstacles.
Tony R | First ImpressionsVery friendly Manager, and i’m very polite.
Rosa L | Online Move InI also had a very good experience on my service maría Melendez was very friendly polite and understanding. Will rent again in the future. Thanks for all the hard work
Luz C | Overall ExperienceNice and friendly staff and service!!! Thanks ☺️
Carmen L | Overall ExperienceExcellent and very good and friendly staff Thank you
Carmen L | First ImpressionsThe staff was very helpful and quick to set up my storage unit. I would recommend them.
MARGARET M | First ImpressionsThe people at this location were very helpful and made things easier.
Sondra T | Overall ExperienceWhen we moved our stuff out of the unit after three months, there were German roaches in the unit and the surrounding area. No staff were aware of this. Poor management and pest company.
COLIN L | Overall ExperienceThank you for your service
lorraine i | First ImpressionsExcellent staff! Excellent service
JHENNEL F | First ImpressionsMaria was excellent, always a pleasure to work with you. Thank you for always being kind.
Dalian D | First ImpressionsIts was great, only concern is the location since it seems some weird characters like to hang around there.
Vinet M | Overall ExperienceThis people make us feel like a family. The all was amazing. The general manager Maria she was not only a managers she became part of our life. Work with people like this make us more comfortable and confident in everything we need from ur company. Thanks for hire people like this . Thanks Maria and staff U are all amazing.
JOSE A | Overall ExperienceWhen I Came In To Rent Another Uhaul There Was Only 1 Person At The Desk & 4 Other People In The Back Being Loud & Chatting It Up & There Were People Waiting. Also The Manager In Charge Had 4 People Hold On The Line ! Very Unprofessional !
Jayda C | Overall ExperienceThank you Maria and crew!
Ada M | Overall ExperienceMaria and her team provide excellent service, exceeding expectations. Continued blessings and thank you very much! :)
Marlyn M | Overall ExperienceAs a former employee, my tenure started out amazing; my coworkers seemed friendly, and everything was going smoothly. As time progressed, I was gender profiled, and blamed for essentially everything. I started noticing that money was being taken from drawers, and the manager was not fulfilling her job duties correctly. Only when her boss was around, did she assume the role of a manager. Most of her duties she left to her employees. Upon departure, I went to clear out my storage unit a few weeks later, and noticed that my access key card was deactivated; the alarm sounded when I opened my unit. They [employees at brainard road uhaul location] are petty, and fake, so I’m ecstatic that I am longer at that location.
Timothy B | Overall ExperienceNo tengo nada que decir todo muy biem
Jahaira L | Overall ExperienceLove the staff. The are crazy in a very good way. They really make my time there very pleasant. I totally will recommend this facility beach a 100%. Thanks guys. Jose and Francisco
JOSE A | First ImpressionsThank you Maria and team members!
Ada M | Overall ExperienceThese people helped me a lot. They were all so nice and worked with my situation after a very negative Uhaul driving experience and incorrect storage size on the part of people answering the phones at customer service. I would definitely recommend this Brainard Rd location. High quality customer service.
Sondra T | First ImpressionsMaria muy amable y muy cooperadora en todo momento. Exelente empleada
Maritza R | Overall ExperienceThe service was terrible, they lied about the free month, I never got it even though I rented the truck. I would not recommend uhaul to anyone that I know.
Donna S | Online Move InThe staff was very friendly and helpful.They were very knowlegable of their job.
Rosale F | First ImpressionsMaria was very polite and helpful believe she is the manager
Jose O | Overall ExperienceGreat location and prices are reasonable
Deshawn J | First ImpressionsIncompetent is the best single word to describe this company. We made reservations a month in advance for a 20' truck, and a tow dolly. The day of the reservation comes up and our equipment is not in the correct location. It was changed without our notice or prior warning to a location over a half hour away. This majorly affected our move with no compensation, and it was too late to get another company. We also reserved a storage unit at the area where drop-off of equipment would occur, and they tried to change our drop off no less than three different times. Truck in one place. Dolly in another. Storage in a third. It took more than 5 calls before things were in order. When we arrived at the storage\drop off facility, I was told they "may have" a unit for me. I asked why they made reservations for units they didn't have, and was not given an answer. They ultimately had a unit for us, however we will not be using u-haul in the future because they are utterly inept from the top down, especially for their prices which are downright extortion for the nonsense they put you through for the privilege of using their equipment.
COLIN L | First ImpressionsI had a storage for 2 months and in those an associate “ accidentally “ put a lock noted with non payment so I was denied access to my storage when in fact I didn’t miss a payment . I had actually went to the storage 3 days after my payment and that’s when I notice the lock . I had to call to speak with the manager Maria . Maria informed me the lock would be removed and she would be able to help me with a discount including giving me 24 access and waive my insurance fee for the associates mistake . I was in a rush and had to go To work I could not wait for them to remove it . I left came back 3 days later and the lock and note was still there ! I then went to the office and spoke with Maria and again she informed me the lock would be removed it took them over a half an hour . The lock was removed and I was able to move out without a problem. Being that I had already paid for the storage 2 days prior to moving out , I left the lock on with nothing inside the storage . When I made my payment in store , I insisted on the discount promised to me which Maria forgot about . Now once again I was supposed to be granted the 24 hour access fee along with my insurance fee being waived . Now the days before my payment it due for the next month I went to removed my lock and when I get there after business hour I’m denied access . I called the managers number listed more than 3 times & no one even got back to me . I then received email stating I owed a payment . I called over 3 different days to have everything cleared up but once in contact with the manager everything was settled .
Madelyn R | Overall ExperienceMaria was excellent and helped me out thoroughly. Thank you!
Christopher P | First ImpressionsMaria was wonderful and very helpful when helping me try and get the right size unit.
Abigail C | First ImpressionsMaria exelente empleada
Maritza R | First ImpressionsMaria was very kind and she got me what I needed She is truly an asset to Uhaul!
Dorothy F | First ImpressionsFalse information and false advertisement when I got there they didn't have what I needed I made my reservation in a month's advance and then within 2 weeks contacted the office even though had to wait more than 30 minutes before someone answered the phone to confirm that my reservation was secure. They said it was all set. When I got there the space was not available and it was a disaster.
JOAN C | Overall ExperienceMaria went above all expectations, great service and help, Many Thanks!
Agnieszka W | First ImpressionsMaria is a very friendly person
Maria F | First ImpressionsThe service was ok just one of your moving guys were rude they called my neighbor a nasty b
Anita W | First ImpressionsMaria Was sooo amazing. I am in between apartments and was very overwhelmed with how to make the next move literally. She made the whole process very easy. Maria listened to my concerns and help me to get a storage unit. She then helped me to schedule a moving truck for the end of the month. I am truly grateful I walked in when I did. Thanks Maria.
Vanessa R | First ImpressionsWebsite says 15x10 units are available. They do not exist
Daniel M | Overall ExperienceVery good work!
Katherin R | First ImpressionsOnly comments I could say is just have the place open longer and more rentals. And maybe 24/7 indoor storage
Seth A | First Impressions🤝
LUIS M | First ImpressionsThe lady that attend me was really helpful and her service was excellent and I want to thank her for her great assistance and understanding my situation.
William N | First ImpressionsMuy buem servicio gracias al personal.
Jahaira L | First ImpressionsI had the assistance of a beautiful woman named Maria who was great in helping me get my storage unit.
Maurice M | First ImpressionsLooking forward to renting again thanks
Nelson S | Overall ExperienceFriendly and great customer service while following the CDC guidelines.
Regina J | First ImpressionsGracias
windalis G | Overall ExperienceLa senora Maria Melendez fue muy amable y me ayudo mucho con las preguntas que yo tenia acerca del almacen, mi esposo y yo salimis del lugar super satisfecho.
Marycely N | First ImpressionsManuel was very quick and thorough and knowledgeable. No surprises. I was in and out much more quickly than I'd expected.
Chris A | First ImpressionsVery friendly staff and fast service
Jencih M | First ImpressionsThe girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smile
deborah b | First ImpressionsManny was terrific - very helpful, and provided great customer service.
ANDREA C | First ImpressionsManager María was very professional and friendly, great customer service. Thank you !
Freddy C | First ImpressionsThe staff did not give me a map to facilty. My storage unit was difficult to find. Had to call for assistance. a staff member came to help, and he had difficulty finding it, but eventually we did. I would recomend that the map have the unit highlighted, with a highlighted route on the map to make the unit easy to find. thank you
Alicia M | First ImpressionsThank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..
ANTONIO F | First ImpressionsMaria the General Manager was great. Very helpful and very professional ❤️
Janet V | First ImpressionsMaria is amazing and so sweet and helpful. Jose was clear on entry protocol and storage Use.
Kristen M | First ImpressionsI would recommend this U-Haul. I was very please with everything the stuff was very nice and welcoming.
Lilene T | First ImpressionsThey made moving a less stressful process. The store manager Naomi has great customer service skills Max was very helpful as well overall the entire staff were very friendly and professional.
Latonya L | Overall ExperienceIt was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn’t fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four times
Danny T | First Impressions👍🏻
Maria R | Overall ExperienceThanks You good service
Efrain F | Overall ExperienceI rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79.99 a month. The owner of the place
edward s | Overall ExperienceThe U-Haul Personnel was courtesy professional and they helped me out a lot thank you
Luz F | Overall ExperienceGeneral manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested
joseph b | Overall ExperienceGrate
Antonio R | First ImpressionsThe staff was excellent and they took care of me
Luz F | First ImpressionsJosh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.
Jonathan P | Overall ExperienceThe truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit
Beth G | First ImpressionsThe employees where courteous and acted professionally
alejandro g | First ImpressionsI normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!
Sherrece D | Overall ExperienceExcellent service. Thanks u Josh!
sharmane m | First ImpressionsJoshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!
MINDY R | First Impressions