Customer Reviews for U-Haul Moving & Storage of Lubbock

Rating:

1.0

Trailer had two tires near bald… Manager spoke to customer rough Guy outside spoke to customer rough

Rating:

5.0

Very Helpful and very Friendly staff!

Rating:

5.0

No wait and very attentive owner.

Rating:

5.0

Same as above

Rating:

5.0

I have probably rented trailers 6-8 times over the past 5 years from this 34th street location. Every time I rent I am impressed by the level of service provided by the young men working here. They are easy going, hard working and fast. They are well trained and courteous. I appreciate that a lot. I recently hired movers contracted through Uhaul. They were inexpensive, on time and hard working. I was so pleased with this service I wondered why I hadnt used it before. So worth the money! The trailer rentals are so inexpensive that Uhaul is my go to even if I have a friend to loan me a trailer.

Rating:

3.0

Personnel was helpful, and the facility appeared well-stocked with trucks and trailers. But the lot was extremely congested, with only 1-way circulation, which caused delays in trying to return equipment. Traffic flow in/out of this facility, for those picking-up as opposed to returning, can be significantly improved.

Rating:

5.0

Everyone was very nice and helpful. It was such an easy process to rent a truck.

Rating:

5.0

They were great and very quick!

Rating:

4.0

Jarrod was super patient and helpful. Jeremy was also provided great customer service.

Rating:

4.0

Repaint the parking lot. I drove around twice because I couldn't tell if i was at a parking spot till I passed it.

Rating:

1.0

Do a pre inspection of the vehicle. Do not rent a Uhaul with no air conditioning and broken tail lights. It made our move from Texas to North Carolina extremely uncomfortable, stressful and a overall a horrible experience. We were unable to reach the pickup location, after multiple days of calling. Even the costumer service line could not reach the store. I was hung up on, put on hold for over 20 minutes each time, and never received a call back as promised. It felt like our problems were not fixed or addressed, it was not resolved. When we picked up the rental our moving furniture dolly was not available so we had to purchase on for $80 the rental location was busy, understaffed and unprofessional. It took a long time that day an delayed our progress. The other issues delayed our move significantly, adding 2 days time. Having to pay for 2 more overnight hotel stays an food. Adding about $300 expenses to our budget. An I used travel hotel discounts I have to save $200 or it would have been more. The lack of air conditioning caused us to be irritated and tired.

Rating:

5.0

Staff was pleasant, professional and they are appreciated.

Rating:

5.0

'staff connected trailer and made sure everything was working

Rating:

4.0

Access to my storage unit location was excellent. As well as the alarm system set up.

Rating:

5.0

I would have liked for the customer service to have been more professional. The young man that waited on us was leaned back in the chair sucking on a drink.

Rating:

5.0

Great service

Rating:

4.0

It was a good easy experience. No issues!

Rating:

5.0

The service of the center was great, received wonderful Customer service from dispatch to hookup. Especially from Luke, Elysia and jarred with great Customer service. I will definitely be taking my business to this Uhaul ONLY

Rating:

4.0

Needs more 15 inch trucks, Thanks

Rating:

5.0

Very friendly and helpful, give logan all the credit

Rating:

5.0

Nothing

Rating:

5.0

Was able to walk in and get a same day rental/return done with ease!

Rating:

4.0

Good service and had no problems

Rating:

5.0

Everything was great!

Rating:

5.0

Great

Rating:

5.0

Your customer service representative Logan and Jared were very helpful, knowledgeable, respectful, and understanding. Great customer service from both of these men.

Rating:

3.0

Charged for a dolly that wasn’t in uhaul

Rating:

5.0

The associate was helpful with getting our trailer ready and the hook up process.

Rating:

5.0

Everything went smooth and No hassle. Keep the people you have and you won't have any problems!! Thanks!

Rating:

5.0

There is to much give on the stirring wheel. Causes the truck to swerve to much on the highway

Rating:

5.0

All of my needs were seen to quickly, friendly and professionally. Nothing needs to be improved upon. Great job all around

Rating:

5.0

Everything was great. Great customer service. Friendly and fast!

Rating:

5.0

I had reserved an appliance dolly. When I picked the truck up they said there were none available. Didn’t understand why but everything else was great.

Rating:

5.0

Excellent

Rating:

5.0

Luke was exceptional!!

Rating:

5.0

No improvements, great service, nice customer service. Great equipment.

Rating:

2.0

Overall the online process was great--it was easy to get and save a quote while researching multiple companies, and it was easy to make payments towards my balance. I loved the home delivery so I could load directly from my house, and that I had the option of having it delivered to my new address across the country or at a Uhaul location. My items were transported safely and arrived ahead of schedule! My experience with the Lubbock location was horrendous, aside from my U-box delivery and pickup driver, Amy. She was phenomenal and went above and beyond with answering questions and making sure I felt informed about the entire process. Everyone else had horrible attitudes and didn't seem to know anything about anything. I ordered and paid for a lock when I made my reservation and it wasn't delivered with my box. Instead of having my delivery driver go to town and back out to my house, I offered to pick it up. The guy helping me didn't know how anything about it and asked for help. The guy he asked was rude as hell that Uhaul didn't offer locks and the lock was the renter's responsibility. I told him that it was part of the offers along with other moving supplies when making the reservation and he said that the Ubox driver wouldn't know to bring a lock because that was a retail transaction and not a rental. You would think there would be some checks and balances within the computer system or staff training to avoid things like this. Then, I needed to access my box after it was picked up to add additional items and make sure the weight was evened out. I was told I needed to call 24 hours in advance to access my Ubox to add items before it shipped, which I did. However when I showed up with a truck load to add in, I was told that even though I called, nobody had set me up a reservation so I wouldn't be allowed to access my box. The same gentleman I had the lock encounter with was overly pleased to tell me he could schedule me for the next day but there was nothing he could do to get to my box while I was there with my stuff. Thankfully the Ubox driver had given me her number and I texted her and she came from another location to drop my box so I could take care of loading the rest of my items. The East New Market, MD location where my box was delivered was great. I called the day before I wanted to retrieve my items and scheduled a time. When I walked in they retrieved my box and placed it where we had room to access it with a truck and trailer. I notified them when it was empty, and let them know the furniture pads were in the Ubox and they emailed me my final receipt shortly after I left.

Rating:

4.0

Clerk was very nice

Rating:

5.0

Courteous and quick the staff be.

Rating:

4.0

Good customer service but the vehicle was not swept out and not clean.

Rating:

3.0

Reserved 2 10x15 units and when we arrived they didn't even have 1 10x15 unit much less 2. They had 1 10x10 unit left and set us up with 5 ubox containers. 5 of these 5x8 containers is NOT equivalent to 10x20 of additional storage space and we had to put the rest of our stuff in a friend's garage to avoid paying for another ubox container.

Rating:

1.0

George Parmer is my late husband. Passed away 12-1-2024. I rented the unit for his sister and when I gave my cell number his name popped up as we have used this uhaul many times over the years and after 38 years of being married my number was his and his number was mine but your staff can't seem to get this. Previously I reached out to the district manager and was able to resolve this. However the sister-in-law still has her stuff in unit 903. She is going to take her stuff out this coming weekend and hope to never have to deal with this establishment ever again.

Rating:

5.0

Great service

Rating:

5.0

None I can think of!

Rating:

2.0

Upon arrival on 0311, there were 3 guys at the front desk. 2 sitting down watching YouTube and another guy that actually got up and helped me check in. Once done, he just handed me the keys and said “ just walk around and match the numbers in the truck to the keys, the truck is outside”. I found it weird since they usually have the truck in the front or pull the truck up for you. We could not find the truck and when we came inside to say we couldn’t find it. One of the guys sitting down said “ it’s outside, just look for the numbers”. I tried to tell Him we did look and it wasn’t there but he started to get agitated so another guy walked out and helped us look for it. It was actually an older truck that was parked way in the back. Very poor experience at Thai location.

Rating:

3.0

The truck had faulty equipment that should have been checked prior to rental

Rating:

1.0

Do better

Rating:

3.0

The store seemed understaffed. The truck I got this seemed rough and dirty. Bug covered windshield. Made my destination with no problems though. Just not what I'm used to from U-Haul.

Rating:

5.0

Fix the the passenger mirror. It moves a lot when driving

Rating:

3.0

I over paid on what I was quoted and I was very disappointed because I have always used you before and never have been over charged like that before. I did pay it however but I will not use you again. For that amount I could've rented a truck some where else a lot cheaper but thank you for being there when I did need you. If you don't respond back then I know you didn't read my concern.

Rating:

5.0

It was good!

Rating:

5.0

Friendly and accomodating staff. They went out of their way to help me get the size of truck I needed.

Rating:

4.0

Although all employees were knowledgeable and very helpful, the employee who attached the trailer to my truck did not tighten the tongue. I drove approximately 3 blocks before the trailer became detached. Fortunately, the safety chains prevented a complete loss of the trailer, and no damage was done. However, it definitely got my attention and the attention of the drivers in the adjoining lane as well as those following me.

Rating:

4.0

The staff was very helpful and nice

Rating:

5.0

Friendly staff

Rating:

4.0

It good fast

Rating:

5.0

Jeremy was excellent, very personable. Jackson delivered the UHAUL script with precision and professionalism. I have used a lot of UHAUL services in the past 5 years, in different cities in Texas, and this is the best location of all of them.

Rating:

5.0

I'm feel safe driving the equipment

Rating:

5.0

Thank you for your near location

Rating:

5.0

Great service I will be using them again

Rating:

5.0

Great customer service all around was great. Thank you, keep up the good work.

Rating:

1.0

Although the move in was smooth, the access to my indoor storage was not as accessible as advertised. Upon calling the after hour phone numbers for help I did not receive an answer or returned call. The doors and code seemed worthless since they did not work. After move out I have been billed even though I moved out prior to the next month and cleaned and submitted photos to the app. I have Been emailing someone from the location who hasn’t responded since my last request to review my submissions.

Rating:

5.0

The app made this experience very easy and convenient. Being able to pay and move out from the app exceeded my expectations!

Rating:

5.0

the staff were personable, friendly, and very helpful!

Rating:

5.0

Great service & very friendly employees that work here

Rating:

4.0

The new guy did his job. Well very Well. Kudos to him

Rating:

5.0

Worked Great with me

Rating:

5.0

We thank you guys for everything

Rating:

4.0

Prices are a little high. No staff to talk to after 8 p.m. Other than that, everything was great.

Rating:

5.0

No question

Rating:

5.0

There was a problem with the storage I picked out. It was not uhauls fault. It was mine. I went and rented another one and they credited the other one back to me. Now understand folks It takes up to a week for the payment to be reversed. Other than that it's the only place I will put my storage in.

Rating:

5.0

This location goes above and beyond to make sure their customers are taken care of and have the best experience! I am so grateful to have had their support while using their storage facility. I would definitely recommend them to anyone needing a secure place for their belongings because the staff and management have been amazing!

Rating:

5.0

Service techs were on their A game thank you

Rating:

5.0

Thank you May the Lord Bless you mightily to entire U-Haul Family

Rating:

5.0

Thank ya for what u do for people out here in world god bless

Rating:

5.0

It was a great experience

Rating:

5.0

Manager on site was extremely helpful. The outside employees went above and beyond very greatful for the staff. The employees gave us amazing service. They were polite, quick, hardworking and informative.

Rating:

2.0

Tried to cancel never moved in. Called to reserve online and I was told I could cancel anytime before move in. Daughter needed to check in in Lubbock so I was told I needed to log in and add her as an alternate person. I did that then when I called to cancel was told I could not cancel because I already paid online. BUT we never checked In to get storage unit. I could not get through to the Lubbock location until today and was told by James that Carina would call me back. Still no call back.

Rating:

5.0

Thanks to the staff!

Rating:

3.0

I can't get into my storage after hours I was given a code and it doesn't work

Rating:

2.0

I would have rated it better if the facility didn’t accidentally make me sign a contract to a unit that was already in use. I went and resigned with an available unit and let them know when I was finished but was still being contacted about the unit I never got into. There was already a padlock on it and never even opened it or anything. I told manager I was not responsible for anything that had to do with that unit being that I never moved to unit 800 something! It was their fault they had me sign a contract to a unit that was never available to begin with and now saying I owe 900 dollars! Smh

Rating:

1.0

I have tried three times to cancel the unit. How is it not done yet.

Rating:

5.0

Excellent service, somewhat of a line/wait but they had storage I needed and on a Sunday which helped a lot. Thanks

Rating:

5.0

Good clean location, got storage I needed and on a Sunday

Rating:

1.0

The moving guys they used to load never showed up. (Mr.Moveit). They didn’t even call or would answer their phone. So we were stuck. I was told by you that the first months rent for the storage would be free and it wasn’t. The truck was nice but they did not have the furniture mover equipment that was promised. All in all the package that I was sold was a nightmare. Thanks for giving me a chance to express my total frustration.

Rating:

2.0

The Storages Themselves Weren’t Too Bad, But They Also Are Great. I’ve Had Staff Not Be Friendly And Even Try To Say I Went In A Cut Off My Own Lock When I Hadn’t Even Been In For Months. Not Sure Why Exactly, Just Kind Of Felt Like They Were Trying To Find Damage/Excuses For More Money.

Rating:

5.0

Keep up the great service

Rating:

4.0

I had a lot of problems with the card reader.

Rating:

1.0

Staff are not friendly and rude.

Rating:

5.0

When I reserved, app said first month free but I didn't get it.

Rating:

4.0

As long as they credit the rent they debited from my account after I left I will be back

Rating:

3.0

Young lady at counter was very helpful

Rating:

2.0

Still have not received my refund, Bern over a week now

Rating:

2.0

On line messed up everything, but they did fix everything.

Rating:

4.0

Was able to move in no issues was very clean and was more room than i expected

Rating:

5.0

Thank you for the wonderful service!!

Rating:

3.0

Decent place I like it the only thing was they entered the wrong information and they always have a hard time finding me in their system. But even though it's a great place.

Rating:

1.0

Have a line and workers walking around not helping mgr in office talking to someone and don't come out and help

Rating:

5.0

This was my first experience ever renting a storage unit. The process was so easy and the facility was above expectations.

Rating:

5.0

I would recommend U-Haul to my friends and family,i rate y'all 2 thumbs up 👍👍

Rating:

5.0

None

Rating:

5.0

Simple system and good availability. This location really met my needs

Rating:

3.0

The particular unit I rented had a support pole directly down the middle which made organizing and stacking storage boxes problematic. That should have been noted and even reduced in fee because it did take up valuable square footage.

Rating:

3.0

I need to talk to Brittany delacruz about my account please and thank you

Rating:

5.0

They were the best .thank you for everything. I would recommend anybody to rent at U Haul.

Rating:

5.0

No complaints thanks

Rating:

5.0

They were very nice, and they even helped to move my u-haul truck from my storage to the lot. After I had a person who was supposed to help me take off and left me stranded.

Rating:

5.0

Very good

Rating:

2.0

My boxes were wet and alot of my kids momentum were ruined, storage had water leaks and I wasn't advised when I got the storage that water would leak into the storage, I would of got one that had better climate control.

Rating:

3.0

I waited for 1 and a half hrs for uhaul to call me back I wanted to know when my trk was due so I wouldn't be late the place where I rented the trk and tow dolly in Louisiana did not get me the complete receipt when I finally got in touch with u haul I was already late it took me 3 and a half hrs to get a driver for my personal vehicle to get to get the trk and tow dolly back to uhaul I do not appreciate having to pay extra because it took to long for someone to call me back

Rating:

5.0

Solo una cosa debería hacerles saber. El candado que ustedes proveen, la llave de este es de baja calidad ya que se me quebró con el uso normal. El metal de la llave es muy blando, incluso el cilindro donde se intoduce la llave no giraba suave cada que abría y cerraba. De hecho tuve que cortar el candado con mi herramienta ya que se quebró la llave y la mitad de ella quedo dentro del cilindro. Y por consiguiente lo reemplace por otro nuevo de diferente marca. Los exhorto a adquirir candados y llaves de alta calidad, y solidos. De ahí en fuera todo estuvo bien! Gracias y buenas vibras!

Rating:

5.0

Will be using uhaul more in the future

Rating:

3.0

I received alot of miss information and it was very difficult to reach the front desk. Everything I own was filthy and covered in dirt when I retrieved it and the double charged me on the truck when I moved out. Even though it was returned 8 hours early.

Rating:

1.0

This place is so busy and it's poor management that only one person at the counter. The line is out the door. My storage rooms were upstairs. As busy as you are why not have an elevator.? I'm sure you make plenty of money.

Rating:

5.0

Staff was, friendly, courteous, professional, respectful and patient!

Rating:

3.0

Service very slow! The things I order online or not always available or the online service does not work well

Rating:

5.0

I've used U-Haul several times and will always use it as needed, and recommend them. Thanks U-Haul for everything

Rating:

5.0

Good stuff

Rating:

5.0

Thanks.

Rating:

4.0

90% of the time he service was excellent. My biggest concern was our “code” never seemed to work.

Rating:

5.0

I love this place and would absolutely use it again when needed ♥️

Rating:

1.0

Houston U-Haul Representative falsified information to me regarding Lubbock Texas.

Rating:

5.0

The young man that assisted me was very friendly and helpful. He walked me to the storage unit and to the truck and explained everything very clearly.

Rating:

4.0

Just expensive. But still a good experience.

Rating:

4.0

Should offer easy access for storage on 2nd level. Carrying big object up stairs is pretty hard.

Rating:

2.0

Water and moisture damaged some Of my clothes and furniture in the storage. I will not be using this place again. Especially for the price and the newer storages are cheaper and actually climate controlled.

Rating:

5.0

I have used this company for many years and as always staff is very accommodating.

Rating:

1.0

I will do anything I can never to use UHaul again. We spent over $2200 over the course of 4 weeks with you and had countless issues. From scheduling to pickup too storage changes to trailer connections, it was a very expensive nightmare.

Rating:

5.0

Unbelievable quality and great prices and great service!

Rating:

5.0

All staff were helpful and friendly

Rating:

5.0

I want to thank the specially thank the manager Katina for her kindness and help. I was having a hard day due to some unfortunate circumstances that had just occurred during my move that made me have to put my property in storage. She was so kind and it help to calm me down. She was very understanding and got me taken care of with no added stress. Thank you again Katina. More businesses need more of these kind of employees especially with everything going on in this world today.

Rating:

1.0

Employees smoked marijuana on premises my storage unit smells of marijuana, employees were extremely rude and the facility is disgustingly filthy... I know its on the bad side of town but doesn't mean it needs to be that bad... I will never use uhaul again because of this facility.. they will not answer the phone when people call.. go ahead call that location.. they won't answer. Also I was stranded for 2 days with a flat tire in uhaul because they would not answer the phone...I cannot begin to explain the horrible time I had using this company...I should be compensated but I don't want to because that would mean I have to deal with the company even more...trash company

Rating:

5.0

Staff was very helpful. Showed me how everything works and checked in.

Rating:

2.0

I've had 2 different storage units over the past 5 years. No problems there. The process of renting a truck and trailer has always taken well over an hour and/or having to pick up at inconvenient locations. While the staff are polite, the computers are notoriously slow and be ready to wait a long time in a line.

Rating:

5.0

I would trust my business nor my property to anyone else. Thanks Uhaul

Rating:

5.0

This is a great U-Haul location. I have been to many and this is my favorite. They always have what I need, offer good advise, and always in a friendly manner. I will definitely use them next time!

Rating:

5.0

I was very Pleased with employees and the facility. Thank you

Rating:

1.0

They never gave me my money back

Rating:

5.0

Very helpful and can do people with a great attitude.I will by all means come back.The lady in Abilene was very helpful and friendly as was the guys in Lubbock.Certainly a 5 star rating to everybody involved.

Rating:

2.0

I was going to rent a I uhaul truck to move a two bedroom house and rent a storage just for that . You would think she would have recommended me a bigger storage if I was getting the truck for a two bedroom but no I was not shown the storage space before renting it was just told that it was a 5by something so I got it when I go to deliver my things it wasn’t even enough space for not even one bedroom I called and there was not anything else available so they told me

Rating:

2.0

Upon arriving inTexas and being told we had a storage from our departure point when picking up the 26’ truck, we arrived to then be told jk no storage for you! Then the owner was incredibly rude and argued with me over whether I had a reservation even after I produced the receipt! This move was a nightmare and u-haul didn’t help. While preparing to leave Kansas our car dolly was unavailable (reserved weeks in advance), so we had to make a return trip to get our car. An 8.5 hour drive both ways to pick a dolly and get our project car home! Because of the disorganization of your business it cost us an additional $1000 dollars to move in unexpected gas, hotel, and storage costs! Very unhappy with u-haul and will seek alternatives in the future. The location in Texas did finally get us storage for the free month we earned for the large long distance rental, but instead of the extra large unit we reserved IN ADVANCE we received 2-8x8 units and were barely able to cram everything in. Maybe corporate should step down and manage these franchises more closely. Moving is stressful enough no extra hassle needs to added.

Rating:

5.0

Nice communication and stores safety.

Rating:

5.0

This is the first time I have ever moved and the staff were all very helpful and knowledgeable.

Rating:

1.0

First day of rental- uhaul servers crashed and I was standing in the parking lot with all my stuff. On location staff almost never picks up the calls. Like seriously hire someone to answer calls or invest in a decent voicemail. All 4 loading and unloading carts were missing. When I asked someone for help they took me to the back of the facility and made me drag the cart back to the entrance. Turns out uhaul staff were using it to do maintenance and repair. They only gave me one cart. The remaining 3 carts were not put back for the next three days. I was told that I should get a free uhaul lock. Never received that.

Rating:

4.0

Thank you for the service!

Rating:

5.0

Storage unit leaked but, the sales rep guy was super helpful and overall made for a pleasant experience despite the water leak we discovered 2 weeks later.

Rating:

5.0

The customer service rep at the Lubbock location was incredibly helpful

Rating:

5.0

Keep working, thanks for helping.

Rating:

1.0

Server crashed. Automatic door doesn’t work. Reservation disappeared when I reached the location. Had to go back and come back the next day. Staff was kind enough to add an extra month - no charge. The uhaul call center staff in Phoenix were very rude. Would always interrupt me. Had repeat the same thing ten times.

Rating:

4.0

Very professional and made sure that everything was safe secure and it was all done in a very timely fashion thank you very much

Rating:

5.0

I love these folks, I had to rent a uhaul and storage from them 2x and I will ALWAYS come back. Thank you guys y'all are awesome!

Rating:

2.0

Chandler saved the day! Checking out of our storage unit, Chandler was kind and very helpful. Checking in was horrible, whoever helped me was rude, didn’t help at all, didn’t explain anything! After the initial showing up, returning my rental $600 you would think they would be courteous and helpful but it was the opposite! The storage unit itself is way overpriced for what we got, and in poor shape. Chandler at the end was the really only good point. And the actual pick up of the rental in Austin ATX. They were very nice and helpful. We’ve used u haul many times, paid a lot of money to them. Whoever helped me check in to our storage unit should not be there if they don’t want to!

Rating:

5.0

We were extremely pleased with the opportunity we had to use this facility.

Rating:

5.0

I will come back for moving and storage

Rating:

2.0

Never used a storage before. Not sure what to expect. Facilities were ok but staff not friendly or helpful.

Rating:

5.0

Crisp and friendly service never goes out of style

Rating:

5.0

No problems whatsoever. Easy move in and move out.

Rating:

3.0

Over priced with no amenities

Rating:

2.0

There is no elevator to the top floor therefore I could not move more items inside,

Rating:

3.0

We have stored our college student's belongings at U-Haul every summer. This year, we stored longer due to leaving early because of the Pandemic. Move-in was very easy. Move-out was delayed when we discovered a small number of "baby" roaches crawling around some our boxes and seeming to come from a neighboring unit. I believe the roaches were a new addition in our 5 month of storing items. Just beware that while U-Haul does all it can (spraying for bugs, etc.), storage neighbors may not be as conscientious or even aware they have a pest problem. Our move-out took an extra hour and a half since we went through everything thoroughly looking for "baby" roaches and repacking in vacuum zipper bags.

Rating:

5.0

I'm a Red Raider Mom I definitely recommend this location with the coronavirus going on they gave my son a discount for been a Texas Tech Student recommend a climate control unit We as family are really happy my Son is going back to classes Monday and he needed his stuff that's the only reason we move out thank you so much.

Rating:

4.0

Brandon was very friendly and so was anyone else we came into contact. The problem was when I 1st rented the unit I told the lady exactly what I needed and the 8x8x6 was not big enough. We also rented a unit that was refrigerated and it was hot in there. So I had to rent a 2nd unit.

Rating:

2.0

Your questions above are deceiving. Of course people can be friendly, but not know what they are doing. The first employee who helped me, could not figure out the computer system. I had to give personal information, and list references for the employee, at least three times. A second employee got involved, and also could not help me because he could not figure out how to list the references properly. Nearly an hour later it was only a third employee, who could finally figure out how to help me and get me out of the store. Quite simply it was the most awful customer service I have ever received at any time at any storage facility in my entire life. The above questions, asking people to rate certain criteria from one star to five stars, does not allow proper evaluation of how poorly my experience went. I am keeping the unit, because it is close to my home and convenient. But if I had the choice I would’ve just dropped the entire transaction, and gone to a different U-Haul location. It was very difficult.

Rating:

4.0

Storage unit leaked when it rained!

Rating:

5.0

initially could not understand the multiple keypad set up for building entry as it was not clear from the email.

Rating:

2.0

I lost several boxes of possessions to a huge termite infestation. I only used this location for six months. The original reservation for a larger room was not honored, so I had to use 2 smaller rooms, and the infestation occurred in the non-climate controlled room I was forced to use. I have never lost possessions to this kind of damage before in any other storage facility. I would not recommend this location to anyone.

Rating:

5.0

This was the best moving experience I’ve ever had. I feel like I made a great choice in where to store my things. The staff was quick, yet very knowledgeable and friendly. I would recommend them to anyone looking for moving and storage needs.

Rating:

4.0

Even though I had a few problems. Overall, it wasn't so bad.

Rating:

5.0

Always helpful whenever we encountered any issues with access to our units and quick to be of convenience when we had and issue with our previous truck rental.

Rating:

2.0

The walls are put together with poorly constructed sheetrock, which was easily broken by a neighboring unit. There's only 1 layer of sheetrock between each unit, thereby making it unsecure. oneuuu

Rating:

5.0

Excellent all around.

Rating:

5.0

I was expecting a time consuming experience renting a new storage unit, but was given a quick and easy time at the 34th location. The associate was friendly and very helpful. Will definitely use again

Rating:

4.0

The staff were always very helpful and friendly. The storage unit seemed secure. We did have water come in to our unit somehow and when we emptied it we had to leave a few things out to dry.

Rating:

5.0

Staff was very nice and helpful

Rating:

5.0

I left something very valuable to me in the glove box and the man at the counter went above and beyond to find the truck and return it to me. Thank you

Rating:

5.0

Everybody was extremely helpful and professional, thank you.

Rating:

4.0

Great place, just sometimes so busy they couldn’t take care things in a timely manner

Rating:

5.0

Very accommodating!!!

Rating:

5.0

Moving is a hard process but uhaul made it a bit easier. Thank you uhaul!

Rating:

5.0

Fernando helped me out with my Uhaul trailer and storage rental. The whole team treated my family with respect and they were very knowledgeable about logistics.

Rating:

5.0

Have used this U-Haul location numerous times over the past 15 years for renting moving vehicles, buying boxes, etc and now renting a storage unit...always have a great experience!! Thank you!!

Rating:

5.0

Everyone very friendly

Rating:

5.0

Great way to store the college kid's stuff for the summer. Quick, easy transaction during an incredibly busy day for them.

Rating:

5.0

The gentlemen was very friendly, helpful and timely.

Rating:

5.0

The service was quick and efficient. I was well informed thanks to the staff.

Rating:

5.0

Katina is the best! Great attitude! Very helpful!

Rating:

5.0

Great Service!

Rating:

5.0

Excellent services

Rating:

5.0

Great customer service! Very friendly personnel and eager to help

Rating:

5.0