Customer Reviews for U-Haul Moving & Storage of Malvern

Rating:

5.0

This is the locati9n we always use and they have been consistently reliable every time!

Rating:

5.0

I don’t remember the young woman who helped me, but she was fantastic. She was there past her normal work hours and did not hesitate to help me and make sure I was happy and on my way. She was there when I picked up and when I dropped off. I don’t remember her name, but please let the team know how amazing she was. Very professional, courteous and pleasant.

Rating:

2.0

Rented a trailer for 24 hours. Reserved it for 5pm pickup on a friday and wanted to return afternoon on Saturday. When we arrived and checked in the employee asked if we were returning at 11pm that night I said no I reserved it for 24 hrs is that ok? He said yes. And the. A few minutes later said actually no someone else has reserved it for 10am tomorrow so it has to be back by then. It threw a huge kink in our schedule and felt very disorganized. It was our first experience with uhaul.

Rating:

5.0

The mobile app ERROR'D and did not let me finish checking in but I was able to pay

Rating:

3.0

I confirmed a storage space that was never reserved for me. I also confirmed that the bill would be charged to my credit card which it also was not even though my card was on the account. The staff was friendly and helpful.

Rating:

4.0

There was an issue with my reservation so a little more attention to that would help.

Rating:

5.0

The online scheduling tool provided by Uhaul is setting incorrect expectations for customers and subjecting individual locations to unnecessary blowback when customer expectations are not being met. I selected this location after the first location informed me that I could not wait for my vehicle. The website said differently which is why I booked that location in the first place. The first location recommended Malvern as a wait with vehicle option and I confirmed this via the uhaul scheduling tool when I rescheduled. However once I showed up for my appointment I learned that Malvern does not offer wait with vehicle either. Thankfully the manager offered to bump me to the front of the line for that days installs so that my wait could be minimized. The install went smoothly and everything was completed faster than I originally thought it would be. I'm thankful that this location worked to figure out a solution that worked for me because leaving the vehicle for the day was not an option I could accommodate. If anyone from the Malvern location reads this, thank you again for great service in the face of a challenging situation.

Rating:

5.0

The 2 ladies who helped me on saturday 5/3/25 were AMAZING!!

Rating:

5.0

The technicians were very helpful and I appreciate their assistance and services. Thanks for your service and support.

Rating:

5.0

Extremely polite, personal and professional. Quick and easy check in The app was not responsive, could not verify with photos of rented vehicle.

Rating:

3.0

This was the second location we had to go to because the first truck had a leak on the roof. we were told there would be a truck for us at Malvern, however when we got there, they said nope. It wasn’t until we called customer support again that we were finally given the truck

Rating:

5.0

Really well run shop! Amenities galore if you need any packing supplies, a hitch, straps, and storage! Thank you!

Rating:

5.0

Overall the truck was clean. The spring tension on the rear door was so strong that it took two people to hold the door down to lock it in place. This is a safety issue.

Rating:

5.0

Great experience the team I worked with were very helpful and great customer service

Rating:

5.0

Great and helpfull staff. Thank you for the month free storage.

Rating:

1.0

Pay the staff an extra dollar an hour to care? Have an attendant or a second representative move the line? Raise rates a tad to make it work if you have to? Maybe credit me back after wasting an hour of my time and refusing to rent me a trailer? Thanks!

Rating:

5.0

Staff was very nice and made the rental seamless.

Rating:

5.0

It’s a little crowed but that a good thing with regard to options for equipment rental.

Rating:

3.0

This location has too much equipment on site and no parking. The staff is good but this site has too busy for the size. Pulling a trailer through this location is tight.

Rating:

5.0

Awesome experience!!

Rating:

5.0

Elizabeth Is a star employee very professional.

Rating:

4.0

Friendly helpful staff

Rating:

5.0

Great experience. The attendant (Liz?) was super helpful.

Rating:

5.0

The employee was excellent!!

Rating:

4.0

Needs a larger space or better organization of rentals. It was hazardous to drive through the parking lot.

Rating:

5.0

I don't remember her name but the employee who helped me when the self check in was broken was very nice and very helpful

Rating:

5.0

The fellow was very helpful in disconnecting the car carrier for me that I rented! Thank you!

Rating:

5.0

Friendly staff, fast and efficient

Rating:

5.0

I was stopped by Police; ostensibly because 'the tag on the trailer was not recognized as an appropriate state-issued plate'. It _was_ legible, and lit by the plate lights; though it was bent over on one corner - but the "Kansas" was clearly visible. Maybe it was just "the new guy" on the beat.

Rating:

4.0

Trailer was not clean. Insurance was added to my bill even though I did not agree to this

Rating:

4.0

provide customer parking

Rating:

5.0

Always a great experience at this location and the team here doesn't get enough credit for managing the difficult peaks and valleys of the day when people are picking up or dropping off equipment. Thanks for hooking us up and getting us on our way!

Rating:

5.0

Easy access and well equipped location. Counter agent was very helpful and professional.

Rating:

5.0

Friendly staff who provided ample support connecting the utility trailer to the vehicle.

Rating:

5.0

The customer service was above and beyond. The staff person who attended to me was filling in on her day off. She worked to figure out why the system was over-charging me and got it fixed.

Rating:

5.0

The clamp that should hold the dolly is bent. Also I had requested an appliance dolly and blankets which were not in truck and I had to have a friend pick them up with no discount applied. Customer service on renting was great. I will use again

Rating:

5.0

Zachery was awesome to work with and was very helpful.

Rating:

1.0

I ordered the hitch installation and got a quotation with a $180 installation service fee, but the Malvern store finally charged a $250 service fee. I contacted Uhaul customer service to check the reason, but unfortunately, nobody could explain it to me. Poor experience with Uhaul service!

Rating:

5.0

While this location is exceptional, my experience with U-Haul Customer Service is abysmal, so be careful. I rent trailers once or twice a year. I should just buy my own trailer.

Rating:

4.0

We returned after hours - so there was no personnel (hence the not helpful rating) - but the process was really easy and i would recommend it highly.

Rating:

5.0

Frazer location is the BEST!!! We love getting our rentals from that location. Thanks!

Rating:

5.0

Customer service is great at this location.

Rating:

5.0

love the service

Rating:

3.0

Did not get the dolly or furniture pads I payed for

Rating:

2.0

Okay so I just think it was a minor issue the assistant manager Sierra was fantastic I absolutely adore her I had such a great experience but we didn't have the lock so we had to keep the storage a little a day later and we couldn't leave our clothes or are belongings in the unit

Rating:

5.0

Staff extremely friendly and helpful. Rented trucks several times through this location - never an issue!

Rating:

5.0

Helpful and friendly employees. Easy return

Rating:

5.0

Nothing They were Awesome both Guys they were awesome Thank you Again

Rating:

5.0

Keep up the good work 👍.

Rating:

5.0

Staff is very nice and informative, felt very comfortable renting auto transport. Would rent here again if needed.

Rating:

2.0

All though the hitch installation and wiring appears to be done correctly, the certainty is unclear. I discovered the following day parts were removed from car to gain access and run wiring but some part were not returned. Dealership claims I am wrong about that when I know two storage divider areas were there when I dropped vehicle off, and now they are not there. They said ithe two parts were not there before they even looked for them. They insisted I was wrong to the point they said I was lying. I was not. Additionally, they said install would take 3-4 hours for hitch and wiring. It took nearly 8 hours from drop off @ 10am to paying for it @ 6:00pm. I was told around 1:15pm it would be another 45 minutes...It was 4 hour and 45 minutes later? The mechanic seemed knowledgeable and nice, but I believe he was in over his head. He was not happy with how time was scheduled to do my vehicle, plus filling up propane tanks, nor was he happy he did not have time for a lunch. Additionally, during the install, he said my wiring would have to hang out the hatch while in use...I said that would be unsatisfactory, I wanted a professional installation. This baffled me but in the end the job looks professional, but what if I did not have that conversation about the wrestling hanging out the hatch when in use?The facility itself is not clean, neither is the rest room.The showroom is a mess and for individuals like myself, who said I was going to wait when I made the appointment on line, we have no where to sit. Hypothetically, if I was dropped off and returned at 2pm..I would have had to wait another 4 hours. If I would have waited for them to call me when it was finished..they would have called me sometime after 6 and I would have had to rush up there because it is a 30-40 minute drive from home. I give it a two star only because I am HOPING it's a good install through the headache and worry during the process. To be called a liar will never settle well with me and I have notified the place that referred me of my experience.

Rating:

5.0

Equipment was ready, fast check in and checkout, friendly people and very fair pricing for weekday rental.

Rating:

1.0

I waited 1 1/2 hours to pick up my rental. Girl behind the counter was new and left there by herself.

Rating:

5.0

The tie-down ring inside the trailer was broken, so I could not properly secure my items. They didn’t give me the blankets I ordered, so I had to drive 20 minutes each way back to the store to get those.

Rating:

4.0

The truck had a hole in the roof that leaked.

Rating:

5.0

The drivers side windshield wiper was very bad! The passenger side was ok. In the snow and rain it was dangerous. I let the manager know so the next customer did not drive in this dangerous vehicle.

Rating:

3.0

Expensive. UHAUL in general is extremely expensive. And box trucks are the only thing that cab be moved one way. I overpaid for what I needed. No military discounts either after I asked. Who doesn’t do military discounts? I’m shocked actually, Will not be using again.

Rating:

3.0

The first 5x8 trailer I was assigned had a bad coupler. The second was great. I was charged an extra $30 fee at drop-off for the first trailer, which was still in the system. The drop-off people were great at getting that charge removed.

Rating:

1.0

It doesn’t cost anything for your staff to be good with customer and tell nicely about all the options available with renting. Staff are not at all helpful particularly the general manager

Rating:

5.0

Truck steering alignment was off and engine light was on. To go straight you had to steer right.

Rating:

4.0

Very friendly staff clean facility etc…

Rating:

1.0

I was contacted day the rent was due for rent being late. I was also contacted as being past due after having paid rent. Finally, a week after moving out I was messaged saying that my rent is due, now with a late fee. I tried to ask for an explanation every time and was never responded to. Incredibly unprofessional. I am, or was, a big fan and user of uhaul but not anymore

Rating:

5.0

The entire staff was very knowledgeable and courteous.

Rating:

5.0

Very helpful and friendly staff!!

Rating:

3.0

Overall a good experience expect for 2 things , surprisingly charged the next month due to not closed out after ending the rental and extra charge was added for Insurance (did not ask for insurance).

Rating:

4.0

There's one staff who declined to help me when I'd forgotten my gate pass code. He was indeed very rude. The rest of the staff were amazing and very friendly

Rating:

2.0

They cut off our lock to paint and replaced it without telling us

Rating:

5.0

Awesome customer service!

Rating:

4.0

We needed a storage unit for a short time. The unit was new and clean, but access was sometimes an issue because sometimes they park trucks right in front of the door and it's difficult to get inside. I rated Above Average because the staff at this location are helpful and friendly. That's not always the case!

Rating:

1.0

Workers unhelpful despite a line of people needing assistance. No acknowledgement outside of one worker stating he was “done working”.

Rating:

1.0

We had to throw away more than 1/2 the contents in unit as smelled very musty and damp and many boxes ended up with ant nests in them - lost all the bedroom linens and towels for this reason. The back units butt against woods and so I think water and pests can enter unit. We incurred more than $500 of damages as a result.

Rating:

4.0

The facility in Malvern, PA > the facility in Nanuet, NY

Rating:

5.0

The General Manager Zachary Thomas went over and above to help me decide to use his facility. He did everything in his power to get me storage units. I had dependencies on my U-Boxes delivery and the Moving help schedules. He was always opened to adjust my need. During the move, my U-Boxes were kept on the farther from my units. It was my mistake. When I arrived for the move, he changed the units close to the U-Boxes. Thank you Zach!

Rating:

4.0

There was no keypad beside the unit as described in the app directions, so I had to walk all the way back to the office. The person behind the counter had very little interest in helping me, claiming “I only deal with truck rentals and the person in charge of storage units left an hour ago so you’ll have to come back tomorrow”. I had no interest in returning the next day. This was at 6pm when the app said the office is open until 7pm. He begrudgingly let me borrow scissors to cut the zip tie. It’s unfortunate that this person either dislikes his job or dislikes people, or both. But the in-person customer experience was not at all good.

Rating:

4.0

I was supposed to have a free lock with my purchase of the storage and there was no lock inside of the facility or on the storage unit.

Rating:

5.0

If it weren’t for Joseph M at this specific location my rating would have been one star. Joe is the only one who actively listened, helped and solved the many issues I have had with this Uhaul site. If it weren’t for him there would have been a suit headed your way. Please acknowledge him and thank him - he deserves it!!!

Rating:

1.0

You can contact me for details. Never will return. Never will recommend. Awful.

Rating:

1.0

Currently in dispute with Repwest regarding this unit. All of my items were water/mold/mildew damaged due to storm water entering the unit. Also, unit had a rodent problem. Dead mice, droppings, and tons of acorns/ food brought in. 3 couches (trashed), upright kawai piano moisture damaged (trashed),mid century desk water damaged (trashed), two full sized oriental rugs, mildewed and rodent damaged(trashed). Spent a lot of money storing items with value for resale, only to have it all damaged. Waste of time/money/and effort, all to be strung along by Repwest insurance. Issue is still not resolved.

Rating:

5.0

I had my storage unit for over 6 years and was very pleased with the service and staff.,

Rating:

5.0

The management and representatiives was always very helpful and attentive.

Rating:

5.0

Thanks all the people who works there. They were very helpful.

Rating:

5.0

Helpful staff and also as above is question one

Rating:

5.0

Everyone was very professional and polite.

Rating:

4.0

Overall good experience. Some issues with insects/beetles

Rating:

1.0

To many trucks there is literally no access for you storage all the time because there is always a truck park in front on the unit. Gate wouldn’t open after office hours even tho it says that the gate are open before and close after office hours.

Rating:

5.0

Easy in and out. Staff quickly moved trucks that were staged/parked in front of my unit when asked.

Rating:

5.0

I've used this location several times and always have a good experience.

Rating:

5.0

Having a month of free storage makes all the difference. I love that UHaul offers that. Well done

Rating:

2.0

I left my change at Uhaul and also left my key with the manager so that when the moving company picked it up they could use the key, however on the day of the move the employees could not find my key and they even charged $50 dollars to break my lock, that is it's an absurd!

Rating:

5.0

Very polite and knowledgeable.

Rating:

5.0

All the employees at this location went above and beyond to help when assistance was needed. Would recommend this location.

Rating:

4.0

No comment

Rating:

4.0

Quickly addressed issues with storage unit.

Rating:

2.0

Rates go up every year to help maintain and keep pests under control. Facility stayed the same, did not see any improvements over the past 3 years. Gate access never worked until recently, and is down again. Would use to transport, but not storage.

Rating:

5.0

I was having a rough time personally and couldn't communicate my needs effectively. I can remember their names, but the woman and man that helped me were so kind. They asked me where I was moving to and showed me what my options were. I'm truly satisfied with their customer service. I recommend that future customers to store items in plastic/rubber containers if you're using an outdoor storage.

Rating:

5.0

The people you have working at this facility are very nice and accommodating.Nothing was ever a problem.Always said Hi and left you alone to do your business. Great experience

Rating:

3.0

Firstly I called to reserve and the CIS didn't inform me I would be needing alternative contacts so I was unprepared. I also suggest U-haul should have a drivers database, movers for hire within and outside the facility.

Rating:

5.0

Great staff and customer service.

Rating:

5.0

The staff is awesome and we had a great experience!

Rating:

5.0

You systems suck. Your people are awesome.

Rating:

1.0

The reason I booked with this specific unit was because I was supposed to get my first month free. Of course telling the manager he didn’t do anything, said something about only renting a truck for a one way. Of course this isn’t specified.

Rating:

5.0

Really helpful, quick, way polite! Mike, Tom, and Francisco were the best!!! 👍👍👍 5 ⭐️⭐️⭐️⭐️⭐️ ‘s!

Rating:

5.0

The 2 guys working there were very helpful and friendly. And nice, I think the 1 guys name was Joe he has only been there for 3/4 months great guy. Walked me through everything. Very helpful

Rating:

5.0

The Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. Thanks!

Rating:

1.0

Horrible

Rating:

4.0

Very helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind people

Rating:

5.0

No issues. This is a flagship location for U-Haul.

Rating:

5.0

Everyone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.

Rating:

4.0

When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.

Rating:

4.0

Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.

Rating:

3.0

The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn’t get in touch with the facility because they don’t answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.

Rating:

5.0

I would rent it again.

Rating:

5.0

Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.

Rating:

5.0

Staff was great and easy to work with.

Rating:

3.0

Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.

Rating:

5.0

Nice!!!

Rating:

5.0

Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.

Rating:

5.0

Helpful and friendly. No issues at all and very flexible

Rating:

5.0

Joe meets was great

Rating:

5.0

Easy to sign in, easy to access. Clear communication. I wasn’t happy about the overcharge for paying one or two days late when there was no invoice sent.

Rating:

5.0

Streamlined procedures make for ease of use.

Rating:

5.0

UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!

Rating:

3.0

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Rating:

3.0

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

Rating:

5.0

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.

Rating:

4.0

none

Rating:

3.0

The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..

Rating:

5.0

Easy. Nice. All employees were friendly and helpful.

Rating:

1.0

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Rating:

5.0

Angelo and Harry were very nice and professional.

Rating:

2.0

Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.

Rating:

5.0

Thank you

Rating:

4.0

good experience; good staff.

Rating:

4.0

Great location

Rating:

5.0

Everything went Great, So helpful thank you..

Rating:

2.0

The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.

Rating:

5.0

Thank you for taking care of my business quickly.

Rating:

5.0

No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.

Rating:

4.0

Clean Easy access

Rating:

4.0

The staff were very helpful during our move!

Rating:

1.0

The whole process was a mess

Rating:

4.0

Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.

Rating:

5.0

The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.

Rating:

5.0

Customer Service Agent was very professional throughout the process.

Rating:

4.0

Efficient

Rating:

1.0

The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning

Rating:

5.0

The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.

Rating:

5.0

I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also

Rating:

4.0

Excellent team

Rating:

5.0

Staff very helpful and courteous

Rating:

5.0

Convenient and great experience