Customer Reviews for U-Haul Moving & Storage of Morton Grove

Rating:

5.0

Everything was great

Rating:

5.0

the staff was extremely busy but still very helpful.

Rating:

5.0

The gentleman who helped us was very kind, understanding and helpful

Rating:

5.0

Provide dolly rentals including stair climbing dollies.

Rating:

5.0

This location was fine. However, this was not the location that I requested when I made my reservation 2 weeks earlier. While the online reservation did say that a representative would call to confirm the contract a day before, it did not suggest that there was a chance that either the equipment and/or the location would not be available. UHaul knows which locations have "one way" equipment and should take some responsibility in making this clear to the customer at sign-up time. The day before is too late! Customer service was antagonistic suggesting I would have known this if I had read my reservation email. I did not receive a reservation e-mail and the app did not recognize my cell number. This is the second bad experience I have had with UHaul in less than a year and I will not be using them again.

Rating:

4.0

The individuals at the location were extremely helpful and a pleasure to work with. Images two things, however, or very frustrating following my pickup. First, after I had left I realized that the windshields had not been cleaned and were heavily covered with bugs from the prior users trip. That required me to do a deep cleaning of the windows before I would feel comfortable starting my thousand miles of travel. Second, when I was going through a number of the metrics for the truck, I saw that the oils remaining life was at 6%. I called the location to let them know and to find out if there was any advice since I was concerned that that could cause problems and my trip. The suggestion was that I needed to top off the oil which I knew was not the correct answer. This had to do with the need for an oil change since the oil was coming to it and of life. I believe I had 0% of remaining life on the oil with about 400 miles to go so I just kept driving. While I don't think that's going to cause a problem for the truck and it certainly didn't cause a problem with my travel, it was still disconcerting to know that that had not been corrected prior to my travel. On a separate note, I was called by U-Haul mid-afternoon on the day prior to my schedule pickup to be told that there was no equipment at the location I had reserved a month earlier. The scheduler was very helpful in working with me to find a different location that was more accommodating than the one that I was originally reassigned to, however it was very frustrating to not have the equipment where I had reserved it. The original location was supposed to be on Washington Street in Madison Wisconsin and the initial reassignment was in Loves Park wisconsin. I worked with the scheduler to find a location that was closer to my home and that's how I was assigned the Morton Grove Illinois location.

Rating:

5.0

Staff is very nice and professional! I really enjoyed working with the person that helped process our return!

Rating:

1.0

I really don't have a problem with U-Haul except withn their availability of Furniture Dollies (FD). You can reserve them but there is only a 1 in 5 chance that you'll get one. U-HAUL, MANUFACTURE MORE FURNITURE DOLLIES!! Secondly, I hired Allstar Movers to move a piano. The cost was $363.97 to load and unload PLUS a $455.00 piano charge. You would think that for an additional $455.00 that they would supply the moving equipment - but you would be absolutely wrong!! The Allstar Mover's dispatcher said I needed to rent the moving equipment including, at least, ONE FURNITURE DOLLEY. Fortunately, I have a U-Haul tow package on both of my vehicles (really a great investment. I've literally save a few hundred bucks a year for small moves.) I had made reservations the previous evening for the equipment. After thinking about it overnight, I wanted to make sure that a 5'x8' (AV) trailer with a ramp was available. I called my local U-Haul 9AM to make sure that I was getting an AV with a ramp and at least one FD. After approximately a twenty five minute wait time, and being transferred to two other call centers, I was assured that I could get an AV with a ramp. and an FD. Earlier in the day, the Allstar Dispatcher advised me that his movers would be there around 11AM. I picked up my trailer, furniture pads, and FDs around 10AM. But, of course, no FDs were available. I asked the Customer Service Rep (CSR) if another U-H location might have at least one. The CSR doubted it - they are in short supply company wide! But the store had two available for sale. I purchased both asked if I could return them after the move. The CSR said that she would get in trouble if she allowed that. But I purchased them regardless. Anyway, after going back and forth with the Allstar dispatcher, two young men show up about 12:30. "We didn't know that we would be moving a piano." By the way, no stairs were involved from point A to point B. "Easy peasy" right!! Especially with two FDs. Well the guys muscled the upright piano on the trailer, WITHOUT USING THE FDs!! They brought NO FURNITURE PADS!! They brought NO TIE DOWNS!! I had to secure the piano to the AV myself!! They didn't know how to tie knots - I used my bungee cords. They moved the piano successfully, with me driving my car 1/2 mile to our destination. I paid the bill but felt completely ripped off. I could have hired my two strong grandsons for a lot less money. TWO TAKEAWAYS: 1. U-Haul, PLEASE, PLEASE, PLEASE, MANUFACTURE MORE FDs!! 2. DON'T HIRE ALLSTAR MOVERS to move your piano.

Rating:

3.0

The cab of the 10-foot U-Haul was not clean when I picked it up. There were obvious ashes and other dirt in the cup holder area. In addition, one of the tires was noticeably low on air. A staff member assisted me by adding air to the tire to bring it up to the recommended PSI. However, he appeared to have difficulty getting enough air into the tire. In hindsight, I should have recognized this as a warning sign, as this was the same tire that later blew out while I was traveling approximately 70 mph on a four-lane interstate. The tire blowout was extremely concerning and created a serious safety hazard for me and other motorists. Given that the tire had already been identified as low on air and required assistance to inflate, I believe the vehicle should have been more thoroughly inspected before it was rented to me.

Rating:

5.0

Excellent service by Antonio. Very friendly and helpful!!

Rating:

5.0

Very helpful!

Rating:

5.0

10' truck box space was not fully available as it has three metal hardened things inside it that blocked/reduced the 9' 11" x 6' 4" storage space to utilize. Picture of the box from inside should have been provided so customer can decide the right size of the the truck.

Rating:

5.0

Great service!

Rating:

5.0

Every Member of the Staff at this location has top-notch customer service skills! Congrats on assembling this Team to represent U-Haul.

Rating:

5.0

The estimate procedure for the gas replenishment is ridiculous. I was charged extra for a very arbitrary measure - between 1/2 and 5/8. I was remiss in taking a picture of the gas level when I dropped off the car, but it was damn close to what I picked it up at (which I did take a picture of). If this is going to be so arbitrary, then you should just have a mandatory rule that it has to be full upon return. It wouldn't bother me so much, but I rent every so often for charity purposes, and now the charity is charged an extra $16 when there's really no way to prove that my gas line wasn't at 5/8 full.

Rating:

5.0

All good.

Rating:

5.0

I think the A/C is out. Felt like it was just blowing air.

Rating:

5.0

The staff this day was super friendly, easy to understand staff, clean truck, plenty of parking for customers is nice Improvement Suggestions: Free Red Bull with every truck rental

Rating:

2.0

They took 45 minuets to get me my pre ordered truck. Once I had the keys they had trucks blocking the exit. Once top of all that my truck was so close to a light pole I couldn’t even get into the truck without hitting the door. On top of that they spammed me everyday to return the truck and I don’t know what the breakdown is for an extra $70 a day I was charged when the contract says the rental per day is $39

Rating:

3.0

Have extra employees at peak times for rentals.

Rating:

2.0

Rude staff

Rating:

5.0

The drop off was very simple. I pulled the truck in front and an attendant showed up immediately to take the truck away. Within minutes he came back with my receipt and I was out in less than 5 minutes.

Rating:

5.0

Vanessa is the best! Please Please Please never idle an empty truck! It wastes fuel which we are paying for! Please Please Please consider the planet, pollution, the already poor air quality, and our lungs!!! Than you!! Please never idle trucks!!!!!!

Rating:

5.0

Great customer service experience. There was an issue with the power feed coming out my car. They determined the problem and repaired on the spot, without charge. They are not the closest location for me but I would travel the extra distance to rent from them next time.

Rating:

5.0

Check in person was friendly and the guy that hooked up the trailer in the pouring rain was great. I'll be coming back to this location whenever I need a trailer

Rating:

5.0

Everything was excellent 👌.

Rating:

3.0

The welcome and registration went nicely......the truck and trailer were relatively clean......the truck ran well...... Issues with following: intermittent Working AC Radio worked erratically ....must be some loose connecting wires or components Was getting faulty tire PSI alert for right front tire.....stopped at Air pump , borrowed Auto tire gauge, which only tested up to 55 PSI, not good for Truck tire PSI , which is 80? tires seemed visually good,

Rating:

5.0

Manager Steven was exceptionally helpful. It was wonderful to be able to drive up and will be right at our unit making it very convenient..

Rating:

3.0

I waited outside for a ~30 minutes to return a tow dolly only to be told it would be an extra charge to have a uhaul staff member unhook the equipment When returning my truck, the uhaul staff member was rude

Rating:

3.0

My 6x12 open HO had broken glass in the grooves of the bed. I had my helpers sweep it out before returning it. I rent from this location about two to three times a year. In the past a Furniture Dolley was not available even though I asked for one when reserving equipment. Today a FD was essential for my move AND an FD was supplied!!! Yay!!! The CSRs that attached and removed the HO were very helpful. One more thing, the IT system froze up when I was checking in and the problem was only partially rectified when I returned the HO three hours later. Not a major problem for me - just delayed the initial transaction by about 5 minutes.

Rating:

3.0

Defined clean and equipment!!! The 26 footer I rented was not o ly outdated and abused but the suspension terrible….

Rating:

5.0

Excellent personnel, clean reliable equipment.

Rating:

5.0

A little dirty in the rear but other than that I enjoyed the easy online experience!

Rating:

2.0

I was made to drive 45 minutes for a pickup past my original location! Bad business!!!

Rating:

5.0

I had a great experience here from beginning to end.

Rating:

5.0

This location is my go to. We need rental on a weekly bases and they never disappoint. From the welcoming and clean environment to the awesome friendly staff. The trucks are always clean which is a plus. We send all of our referrals to this location highly recommend it. A++

Rating:

5.0

Very good and excellent service. Fast, clean with out any problems.

Rating:

3.0

I went in kinda last minute and it’s always friendly and pleasant. Quick in and out. Both of the guys that were there accommodated me. I didn’t feel comfortable driving the truck I initially asked for. and went back inside and asked them if I could take a cargo instead because I felt safer driving a smaller vehicle and the guy helping me was super nice about it. unfortunately I didn’t catch their names,, Definitely coming back and recommending this location to friends and family.

Rating:

1.0

cheated me with gas.

Rating:

1.0

My left thumb was injured by an employee who asked for my help to loosen the bolt on the 2 5/8 ball to replace it with a 2" ball. The hammer drill used caused the pliers to injure my thumb. I'm a programmer and now I'm in lots of pain just moving my left thumb. Also, the bolt on the trailer was left loose and it shake and rattle all the way home

Rating:

5.0

Great very helpful staff

Rating:

5.0

great staff working

Rating:

2.0

My truck was not water proof. My stuff inside the truck got wet. Upon closer inspection there were mushrooms growing in the truck. I have pictures of it if necessary. Also they sold me a lock that did not fit with the truck that was rented to me and would not take it back because it had been opened. But obviously it was opened or else I would not have known that it did not work with the truck.

Rating:

5.0

The person who handled this was very professional and efficient and helpful. Thanks

Rating:

5.0

Nada el manager estiben nos atiende supervien nos sentimos mui cómodos consu atension conque nos trata y erecomendadomas personas para que renten en esa localidad porque la atension es fantastica

Rating:

5.0

On site services was impeccable.

Rating:

4.0

N/A

Rating:

4.0

I turned my trailer in at 10:45 A.M. on July 3, 2026 On my receipt it says I turned it in at 3:27 P.M. - that's false information & could lead to problems. You should receive a physical receipt at the time you turn it in - no matter how busy it is!

Rating:

4.0

Please don’t change reservation to a different location miles away

Rating:

5.0

Employees were very helpful. Experience went smooth and worked out perfectly. Thanks

Rating:

4.0

the 10ft truck ran and drove great throughout the trip.........staff was pleasant and helpful....... the staff can provide a simple tutorial on operational instructions for the vehicle...aka , we didn't realize there was no Cruise Control, or at least we couldn't find it....had to try to find trip and odometer indicators by trial and error.... had to call office to find out how to move mirrors?

Rating:

4.0

The last 2times I have rented from this location the vehicle I was given the cargo bay was open and there was either snow and ice in the cargo bay and the door was jammed which we switched vehicles and the lady on it was open and there were blankets in the bay. They need to make sure the vehicles are ready to go before tge customer has access. Overall the people are friendly and helpful.

Rating:

5.0

Easy to do business Very helpful

Rating:

4.0

Needs to be plowed and salted not really good with that

Rating:

5.0

Outstanding customer service

Rating:

4.0

My only complaint is that in order to enter the area where the storage lockers are, you must enter codes into two separate entry systems, 3 feet apart. This is annoying and a waste of time. They should just have one entry system.

Rating:

5.0

Very pleasant to deal with.

Rating:

5.0

The ladies in the front desk I forgot her name but she such amazing young lady. She have amazing customer service help me with everything I need. She great at her job. She made my morning better when I wasn’t have that good morning

Rating:

4.0

Everyone is very helpful & friendly

Rating:

1.0

Staff were nice. I was expecting one month free storage after renting truck at the same location, only for me to be told that I can only get that if I returned the vehicle to a different pickup station. I felt blindsided because I was not told this initially and this made the whole experience terrible.

Rating:

4.0

I am still waiting on a claim resolution. For some reason, my storage unit was not cancelled on the day of move-out, and I was billed for another month. I think the issue is being resolved, but just takes time and several phone calls to rectify issue.

Rating:

5.0

I can say that I haven't had any issues when it comes down to asking questions I give a 100% General Managers and there Staff, but I still have my unit I just felt I just needed to let the corporate office know that they're doing a good job,

Rating:

5.0

The gentleman at the front desk was the Best! He went above and beyond in his customer service. Beautiful!

Rating:

3.0

We had to try at least 5 different storage units at move-in. The 4x8x5 unit door was too small for a queen mattress to fit through, even though the website stated that it would. We had already unloaded most of the trailer into the building, so had to move everything to another area of the building to a unit with a larger door. We were given 3 different locker numbers in the office, and all had locks on them, that the previous renters had left. Finally, found a locker that was open. Even though the process was frustrating...the staff was very apologetic, and helpful. Would recommend staff goes through all units to remove locks from empty units.

Rating:

5.0

The staff here went above and beyond to help me in a hard situation. The three people who helped me were amazing

Rating:

4.0

Very nice, friendly, and secure. The units could use lighting. But at some point had a mouse/mold issue.

Rating:

5.0

I have been using this particular location for the past Three years. By far the best staff and great manager

Rating:

4.0

The staff were very friendly and helpful, and I think the U-Haul storge units were very well maintained. However, if it were not for the free month I was offered for the unit and the fact that I only need the unit for 2 months, I believe that some of the other local storage units would be better choices for various reasons for long term storage.

Rating:

5.0

Staff and manager are all professionals

Rating:

5.0

Everyone at the facility was amazing. Very helpful!!

Rating:

1.0

The staff was very helpful and courteous. The problem I had was with the construction design of the building and door. Raising the door open with my hand resulted in a serious injury. The ends of my fingers were smashed as the door reached the top of its travel.. stops should be installed on all the doors to prevent this from happening to others. Thanks

Rating:

5.0

Every thing was very clean. The unit was clean and was mopped out again just before we moved in.

Rating:

5.0

I was very pleased with this facility and service and most likely would be using this particular place in the near future. Thanks for everything!

Rating:

5.0

Everyone was very helpful handling the move in transaction as well as the return of the one way rented trailer.

Rating:

2.0

All of your staff in Ohio at Bedford, Ohio were miserable. The only one that was worthwhile to deal with was Antonio at your Martin Grove, Illinois office.

Rating:

5.0

Great staff! Clean vehicles

Rating:

4.0

The only complaint I had was that the storage was full of mouse, droppings all over the furniture that was stored.

Rating:

2.0

Poor layout of storage facility

Rating:

5.0

N/A

Rating:

5.0

The customer service was great especially that late in the evening.

Rating:

5.0

Jenny was amazing, she was incredibly helpful and explained everything that I needed to know. She was extremely friendly and made the check in process super easy.

Rating:

5.0

Easy check in and enough room to easily move in!

Rating:

5.0

Super helpful and friendly staff. A bit further away than the Evanston location but worth the drive.

Rating:

1.0

One of the associates was very rude

Rating:

5.0

An excellent facility, that kept our stuff safe for several years! Courteous and helpful staff!😊

Rating:

5.0

Very satisfied with everything

Rating:

5.0

I loved everything about this place! The staff is friendly, knowledgeable and polite.

Rating:

5.0

Lots of light, door was always open, staff helped me a lot.

Rating:

5.0

Great Storage easy access! Angie was real helpful!

Rating:

5.0

Angie and her crew did a great job on everything i needed.

Rating:

5.0

Everyone that I had interaction with was very polite and professional,it was a good experience.

Rating:

5.0

Angie was fantastic! Thank you!

Rating:

3.0

Too much money a month

Rating:

5.0

The staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.

Rating:

5.0

Great customer service give 100stars

Rating:

5.0

Thankyou all for making my day a great deal brighter.

Rating:

5.0

The staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)

Rating:

1.0

I arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money

Rating:

5.0

The staff was amazing and wonderful customer service!

Rating:

5.0

Angoe best manager ever !!!

Rating:

5.0

The staff are kind, courteous & very helpful. Thanks Uhaul.

Rating:

5.0

Great customer service. Ladies upfront were awesome.

Rating:

5.0

The GM was a very professional and helpful

Rating:

2.0

The staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.

Rating:

5.0

Thanks for all your help.!!!!!!!

Rating:

5.0

I wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I’d been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.

Rating:

5.0

The two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.

Rating:

4.0

I don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.

Rating:

2.0

I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.

Rating:

2.0

There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.

Rating:

5.0

The people he’s very friendly the manager is the best the parking lot is the best

Rating:

2.0

Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.

Rating:

5.0

Thanks

Rating:

3.0

We couldnt get my couch in because of the upper stoop and i had to get rid of it

Rating:

5.0

smooth operation.

Rating:

5.0

The service was awesome. They meet all of our needs

Rating:

5.0

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

Rating:

5.0

The staff is friendly and helpful.

Rating:

5.0

Very nice people very good manager

Rating:

5.0

Great service, fast and very helpful I recommend this location.

Rating:

4.0

Good

Rating:

5.0

Very kind employees that clearly care about their customers.

Rating:

5.0

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

Rating:

4.0

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

Rating:

1.0

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Rating:

4.0

Thank you.

Rating:

4.0

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

Rating:

5.0

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Rating:

4.0

Thank you,!

Rating:

4.0

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

Rating:

5.0

We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!

Rating:

1.0

General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.

Rating:

1.0

I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.

Rating:

5.0

I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!

Rating:

5.0

I had no problems.

Rating:

5.0

Every one I talked to was extremely friendly and helpful thank you.