What a great staff. So professional and really pleasant .
Victor M.Customer Reviews for U-Haul Moving & Storage of N Vancouver
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is always slow to get the keys and paperwork complete
Andria I.Nothing, professional and more important painless...
Jason L.Please make sure your blankets are dry before they are bagged. Thanks, the truck was exactly the size I needed.
Rosalie V.vehicle should havea minimum of 1/2 tank of fuel on pickup.
Mark L.Great experience overall - seamless - truck was brand new!
Sally P.Have the right truck.
JAMES B.Amazing
Ayub N.Service people tried hard and were very helpful, respectful and pleasant. Vehicle as expected and very clean. One frustration was the app and how it manages taking photos of my drivers licence…kept capturing the barcode but not the photo…didn't seem intuitive or clear how to resolve the problem. I had to go in the office and get someone to assist several times. Otherwise the rest of the app was fine.
Christie M.Great service. Friendly. Very helpful.
DAN S.Was disappointed that some of the blankets we received were quite wet. Otherwise everything was fine. Uhaul did give me a refund for the blankets.
MICHAELA S.I was charged for two days rental based on fact I dropped off the rental only 30 minutes after the location closed. and used the mobile app for the drop off as requested. I dont agree with this extra charge. Note the app prevents disputing the charge and confirming drop off - poor business practice...
George M.I was unable to reach this location by phone. I called multiple times and ended up spending over half an hour on the phone on hold while the central customer service team tried to contact them and help me.
Stephanie T.You guys are pros , thanks for letting me outta there quick on my return . Was in a rush , they were like , “you're good to go!!!†The best
Derek S.I know some people have had “bad†experiences with U-Haul and I have witnessed them at this location but I have “always†had a good experience (knock on wood)
jim S.Keep up the great work at this location. The front staff were very helpful and explained what was required to return the vehicle. Return was aftwr hours and it was easy.
MARK B.The staff we friendly , helpful and efficient. Thanks
Dustin A.From my last experience which was rectified to this booking the service was great
PETER F.Dont make me use the 24/7 mobile share program, I purposely choose this Uhaul site for in-person service, and fortunately I got in-person service and did not need to-use the mobile check in process.
Tim G.I planned an appointment more than 24 hours out booked and paid for through the phone and then just a few hours before my appointment they called to say they wouldn't be able to see me because they were already booked for the day and it was a mix-up in the booking which was incredibly frustrated because I take in the day off work for it but through multiple phone calls they managed to work things out get me in and take care of me fast and they did a great job so I'm super grateful!
Brian B.fast, easy and convenient!
Robert L.Great folks. So helpful. Amazing team
Scott D.I was charged extra $20 for late return fee. I was already on site before 19:30pm and was just a few minutes late. The u haul cars and trucks were not parked properly and I had to find a proper parking spot for my rented truck. As the cars were parked on the driveway, I have to move back and look for a way to have my rented car properly parked.
Rajesh Jr B.Improve for existing customers, before worrying about the next customer.
Jacob S.Please, wipe the van interior after you spray it with cleaning liquid; the smell is unbearable.
Vassil T.Great service from the whole team today! Unfortunate we weren't able to extend but that's our fault for not booking earlier. We may have left an important courier envelope in the car but I left a note in the door so hopefully we'll get a call back if they found it.
Samuel J.The $30.00 CDW was verbally declined but the charge was added and not noticed until later. NOT impressed.
ROBERT L.I can't think of anything that isn't already at its best.
RUDOLF R.Only having a 1/4 tank of gas is not acceptable start to a rental.
Mark L.Divine that was left for me was very dirty inside and out especially inside the cabin in front. No doubt that it was not cleaned from the last customer but for a while. I had rented vehicles from U-Haul and the same location many times and I have never seen it so dirty.
KOUROSH M.The trailer was not swept out. The location was way out of my way. The quote I was given, was not honored.
Robert J.Drop box signage not clear. Maint staff had to show
PAUL M.Try to work on wait times when first opened.
Graeme T.Website is very confusing to use for booking. Hard to follow and go through it if you don't need the extra services. Also, the system emailed me a receipt from 2018!
Erica R.This rating is for uhaul 24/7 truck share and app. What a terrible app, 45 minutes to scan the back of my license and it still wouldn't read it. Another 30 mins on the phone with customer service. Also, very poor upfront information about what info you need. I had my cell phone as instructed. Why not tell me I need my passport and another contact to verify, and also why not verify days ahead of time? My contacts are not awake at 6 am on a Sunday!!!! Dumb dumb dumb dumb dumb. Very frustrating experience, especially given my multiple rentals over the last 5 years.
Zach F.The service was quick and it was quite a pleasant experience.
Robert B.Easy process, nice staff. Moving day was a breeze.
Kelly M.Friendly staff and helpful
Gerhard V.Great friendly staff, newer cargo van which was easy to drive. Pretty clean overall.
Corwin K.Pick up location closer to home. Had to drive to north van from Vancouver
Paul S.There were empty beer cans in the passenger door compartment.
Lynne M.Wasn't given a physical or emailed copy of the contract despite being inside the location and talking to a representative in person. The amount of mileage that I had entered online had been changed after I signed the contract, causing the location to overcharge me almost 100$. I set 100 miles through the website and signed online. When I dropped the U-Haul back off, they said I only had 62 kilometers booked. I was not emailed or given a physical copy of the contract, and had to ask multiple times for a receipt. I asked for a copy of the contract and they would not show me it. Instead they just kept emailing me the receipt. I genuinely feel scammed. I will not recommend this location ever.
Jacob T.The cab interior and the back was clean. However, the exterior was dirty. The staff were professional, courteous and didn't waste time during pick. Also the return process was smooth and efficiently done by the staff on duty.
Franklin O.Photos of the vehicle were not current and were of a different vehicle. Maybe we should not be using photos taken at night to asses prior damage as well....
Mark L.Very efficient and friendly
Clayton B.Location was dirty and rundown. Only one employee knew what they were doing. Others were on their phones. Auto transport trailer I rented was missing the chains to attach to the vehicle. Just had to rely on the ratchet straps with no emergency backups. Not using this location again.
Gordon P.Service was excellent, staff was polite and efficient.
Heather B.Friendly helpful staff
jason K.My unit extended and agents continued calling as they double booked it
Danielle B.All staff were great. The checkout was easy and very respectful. Thx!
Gita M.After hours pick up process was not smooth at all and took almost 2 hours with various support calls with Truck Share :(
nadir S.We use this once a month. Everything works well. The only complaint is that I refilled the truck last month but was still charged refuel cost. I didn't let that go when I was in this month.
TIMOTHY M.Have more counter staff
Cassidy T.The staff were friendly and helpful but the mobile app would not work for rescheduling or for the pick up process. What should have taken 5 minutes to do took over an hour. Severely disappointed in the app. It should not be relied upon. Go back to using staff.
Nicolaas B.Customer service team was fast and professional. Great experience at this U-Haul location
Dennis S.Great work in automating booking, check in and return. Wish more companies worked as well
Adam K.When i got there to drop off truck, it was very busy. Big line up. A bit of a wait but, the staff were very professional and friendly. They worked the big line and helped everyone out with their needs all while maintaining their composure.
Julie P. | First ImpressionsThe unit is not in good condition there is water entering through the roof and after one day of rain this is a serious problem
Desmond P. | Overall ExperienceThe only issue I had was with the locks that U-haul provided which would rust and get jammed making it difficult to use. You need to consider alternate product
Godfrey D. | Overall ExperienceNice we’re running all over my stuff, poop everywhere. When the doors were changed I was only given one day notice. The new doors look flimsy and the installer broke the door jam. My concerns about the security of my locker were brushed off by the employees. Security was horrible, day one my scan card didn’t work and I was told not to use anymore, just go inside without checking in.
Dana T. | Overall ExperienceAwesome thanks
Ted B. | Overall ExperienceI had a break-in and stolen things.
Dinesh Babu P. | Overall Experiencethe walk areas always have rubbish blowing around. Its a good facility but fairly standard for self storage (I only have Australian self storage to compare to though).
Amanda S. | Overall ExperienceVery dirty and damp outdoor storage found bugs in my belongings after under 1 month of storage. Staff outside super rude and always seemed to find a way to block my truck in.
Ryan P. | Overall ExperienceNo lock was inside the locker. I had to go to the desk to receive my lock.
Simon W. | Online Move InStairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn’t work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.
Dana T. | Online Move InWhen it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.
Ryan C. | First ImpressionsToo many vehicles located in such a small space making it difficult to come & go.
Christine R G. | Overall ExperienceThey have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?
Bruce R. | Overall ExperienceThe front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!
Emma Q. | First ImpressionsThis Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710.11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.
Emily Y. | Overall ExperienceI had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.
SHERYL R. | Overall ExperienceTheir the best storage so far that I in counted I will fully recommend to my family and friends.
Marlyn B. | Overall ExperienceI moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn’t get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn’t really have anything to say about it, very much a “what do you want me to do about it” mentality. I asked for help cleaning it up as I didn’t have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn’t seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he’ll clean the floors with peppermint oil more frequently to keep them away wasn’t comforting and clearly not working.
Stephanie B. | Overall ExperienceGood prices that are published online and the access to account online is Beverly convenient.
TAZMIN S. | First ImpressionsUnit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.
Victor L. | Overall ExperienceI had a storage space at this location for about five years. In that time my monthly rent rose by more than 20%, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.
DAN D. | Overall ExperienceUnfortunately there were so many U-Haul trucks on the forecourt that I couldn’t park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.
Jonathan C. | Overall ExperienceThere were so many U-Haul vehicles on the lot that I couldn’t park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.
Jonathan C. | First ImpressionsWe got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.
Christopher H. | First ImpressionsI was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.
Vince O. | Overall ExperienceThank you guys
Jay M. | Overall Experience..
woocheol L. | Overall ExperienceThe only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.
Leslie W. | Overall ExperienceI was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.
Brenda D. | Overall ExperienceThank you!
Darren D. | Overall ExperienceGood service
Kambiz F. | First ImpressionsPoor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.
Paula D. | Overall ExperienceWould recommend Ubox to anyone moving .....
opper D. | Overall ExperienceExcellent service, both in St. Catharines and North Vancouver.
Jan M. | Overall ExperienceIn Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn’t aligned, and had to be hammered shut each time I closed it).
Melissa C. | Overall ExperienceMy worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.
Adel F. | Overall ExperienceThe computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.
hilary b. | Overall ExperienceWell organized & helpful
Ray F. | Overall ExperienceUnorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.
Dana G. | Overall ExperienceStaff charged a 120.00 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsal
Mary Jane C. | Overall ExperienceWorst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!
matthew t. | Overall ExperienceI have never used your facility and you are stealing money from my credit card and won’t return my calls or emails
lisa i. | Overall Experience