I want to send this massage to the best person, her name is LINDA, she helped me to get a good place to storage and return the truck, thank you Linda, god bless you
Luis CelisCustomer Reviews for U-Haul Moving & Storage of Passaic
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding service
Raul BerberenaCarlos, the employee at the Passaic U-Haul location, was a big help and very polite and knowledgeable. Also, Mr. Flores the Manager there, is always polite and helpful whenever we rent from that U-haul location in Passaic. Thank you!
margaret carrThe truck seat was a little dusty and the outside was not spotless probably because it rained the day before. Overall, it was very good. Thanks to Carlos for helping me, for the second time.
Jonathan BaluyotI had a really good experience all throughout the renting process. Receiving and returning the truck was quick and easy. Carlos was very professional and polite and helped us out with our return. This location was a pleasure to visit!
monica hernandezExcellent and professional service. Thank you
Carlos L VazquezThanks guys for your help, super service and friendly...pickup Mr. and drop off -Mr Carlos Excelent...
Nelson CastroExcellent and professional staff. I recommend this location with five star service. Thank you.
Carlos L VazquezVery good
isidro mejiaGreat customer service. Process was very fast and easy.
Luis PerdomoMaybe show customers how to operate the vehicle, although everything was pretty much the same as the regular cars. Thank you.
Jonathan BaluyotHave coffee/beverages available at rental facilities 🤔
roy frascoSome times we are late returning the truck because of traffic. It would be nice if they wave the late returning fee. After 7:00pm. Which is when the closed(U-HAUL OFFICE)
josue ruizQue los carros más pequeños o de 10 tengan rampa tambien
Carmen RoblesThank you Andrew
Mark BachocoBuy new trucks
NICHOLE AJALAGood service
Walter AcastaWe love UHaul. It's so easy to rent the truck. The staff are wonderful!
Josette MendoncaCarlos helped us a great deal! Thank you!
Leonard-Alexande GrothEverything's good
lam gongNothing at this time. They are so helpful and i'm good to me every time I go
kirt robinsonWe like the service. Excellent!
Josette MendoncaTodos hacen burn trabajo
juan panzaThis location is horrible. They called and harrased us and were Nasty on the phone. When we returned two vans they charged me $2,000 for scratches. When I returned another van they came out and yelled At us that there were scratches on the van when they were just dirt that wiped right off. Will NEVER come here again Just awful.
Julio MantillaGood customer service.
roderick javierNothing at all I always get good service
kirt robinsonGreat experience. In and out with my reservation. Quick service.
Freddy ZunigaThey charged me for gas that I didn’t use they charged me over $100 when I didn’t even use the gas. So disappointed will never use this company again. They stole from me
Cindy VillotsSmooth, easy, experience. My customer service rep was great!
candace huntHey i left my airpods on the truck!!!
franklin abreuGreat customer service
Joel BatistaCheck out was a little timely
Yaakov WachtelThe U-Haul team was extremely helpful. Kevin the manager was very attentive to my need. The store was organized and the prices was great. Thank you so much!
giovanni colonThis company made our move sooo much easier!! Polite and clear as to what was to be expecterd!
James RossNoty everything was perfect.
Travis RolandWould have like to receive a paper Receipt after the return of the Vehicle. Not just a Email other than that everything was excellent Ty
Sharon IshamPersonal was very rude and unhelpful. I asked for permission to park my car that I towed in the U-Haul while I go and unload the truck. When I came back, someone put a nail on the side of my car tire which cost me more money to change from new tire to used tire to get home.
Antoine KhawamNothing at all
Gilbert PerezNothing
justo alvaradoThe manager in the morning wasn’t there when i went. I had to call over the phone and he came bthe told me tis. Because yiu have abnout of state license you must oay for 100 kiles in advance ? I consider a clear case if orilogiling someone. I dont like my civil rogth to be violated and specially when im paying to some business. Poor, rude and discriminatory language used by the n Uhaul representative (the one who opened the contract to me).
Santiago RodriguezThank you. The process with renting Uhaul was made simple. The truck was very reliable and clean.
Katherine YcazaThey never sent me the invoice.
JUAN MARCELINOFound a roach in the Uhaul truck
nassor austinEasy booking online, friendly and helpful staff, clean convenient location.
CHRIStopher FAUSTINOHave different locations to return trucks.
MARIBEL REYESThank you for the great service
ROBERT EUBANKSStaff went above and beyond to check us in. I have been doing a theatrical show in nyc and have been going so hard. I arrived right before close and they still took the time to get my stuff moved in properly. I would definitely like to thank the attendant and the manager for their help.
Elizabeth Linkewitz | First ImpressionsGreat customer service and a great overall experience
Jesus Ramos | Overall ExperienceGreat customer service!!!!!
nirea jackson | First Impressions