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Brian TCustomer Reviews for U-Haul Moving & Storage of Redford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told that I was able to fit my refrigerator in the storage unit but that was not true when I brought the refrigerator to the storage because it was not the correct size. Other than that it was nice to store the rest of my belongings just next time make sure your workers know what is able to fit and what unit thank you thank you.
teresa h | Overall ExperienceStaff were very helpful. The truck was clean and ran well I had no issues or complaints about my experience. Would definitely recommend to a friend or family member.
Collin DBetter communication. I called prior to renting and was told one thing. When I arrived to the location I was told something different. Conflicting and inaccurate information.
sherley w|Charged for mileage overage, but did not deviate. Also, had 85 miles left on a 100 dollar gas up. But no credit for gas overage. Think about it?
John WThe driver side door did not want to stay closed all the way. When leaving the location, going over the railroad tracks. The door literally popped open, but after slamming it hard, it stayed closed. Other than that the truck served its purpose. It did run well and was decent on gas.
Michael VService was awesome.
Teresa HEathen was very nice
kenneth DThe team had my truck appointment ready to go and was in and out. The return same day was even quicker.
Patrick BAt the last minute, the van was changed because the original van was fenced in by other vehicles. During the switchover, dashboard indicators did not get reviewed. After getting on the road, the vehicle got a flat due to low tire pressure. It took over 2 hours to get a tire change and the store I needed to go to was closed. I paid over $60.00 and was on the road for 3 hours, but couldn’t pickup my item. A complete waste of effort.
Jeffery TPayment for the Credit card swipe didn't work, operator (lady) in there took the physcial card and entered into the system. Later, same day, PAR*SMOOTHIE KING SK for $21. 56 fradulant purchase attempt was made on the credit card. Luckly, the card declined the charge. No where else the card was used after the U-haul rental. Please investigate this and do necessary follow up.
Sudhakar KThe van I had 3027, the transmission felt like it was slipping. Also, I left $440 in cash in the center console under the cup holder and if the employees found it, they stole it, and if they didn’t find it, it confirms they don’t clean the equipment as thoroughly as they should. I rented another van from this location and it was dirty and had garbage in the same center console.
KRISTYN LUsually great staff, always attentive and helpful.
David WHonor your quotes. When I made my reservation on 3/12 /24. The collision insurance was $11, but when I went to pick the rental I was charged $15. The only explanation I received was “It just went up!”🤷🏽♀️ That explanation just doesn’t settle with me~
MARY LKeep up the good work
emad ZThe employees were very helpful and friendly.
Chester ZThe cargo van I rented had a non-functioning tail light and a cracked sideview mirror. Otherwise, everything else was great.
Tina CExcellent location and staff, always real good and friendly.
David WThe front end was very much out of alignment. A very rough ride, I seriously did not feel safe in this truck. I've never had this problem before.
Harvey OTruck mileage was wrong. I had to go back in to get it adjusted to actual mileage. Felt deceived. Not cool
Jaime NThey gave a van there was a dog in the truck which stinks and flees I didn't notice till l turn the heat
Nizar YGreat!
Ahmed DCheck condition of windshield wipers and tires for tread wear please.
David WNice staff
Shantae CIt was the most beat up truck ever! Smelled like weed and lots of broken parts in it. The steering wheel wasn’t in line either. Not impressed at all.
ELIZABETH A1st time using Redford location. Fantastic experience. Quick service and very helpful attitude. I will plan to return on my next rental need.
Kevin RRented an auto transport trailer. Upon pick up, the trailer was covered on hard snow/ ice. Aswell at the tire straps were frozen solid. This made it very difficult to load the vehicle onto the trailer and strap it safely and properly
Hassan AAlways great service at the Livonia location on Inkster road! Even in the middle of a snowstorm this past Saturday. Next time I rent the enclosed trailer!
David HThe management was professional and courteous. They answered all my questions and explained everything clearly. They made our day worthwhile and worry free.
Barbara RI should have asked for a credit since the washer solvent was bone dry and on the on a forty morning washer solvent was needed. The remainder of the experience was fine including the roll down windows.Perfect for our needs.
David WThe cargo van I rented was dirty inside and out the windows were dirty inside and garbage was still left in the van
Robert BVery happy. All was a great Experience. Another day, will be Using u haul, again Happy 2024
Patrick BWhile the facility is well maintained and staff is friendly, the cost of storage for a small space increased from $74 to $79 to $85 over the course of 2 years. Understandable that U-haul is in business to make a profit, but a senior discount or rate freeze for seniors over 80 who have stored with U-haul for more than one year would have been helpful. Respectable experience overall, but there are other facilities offering small spaces for much less.
dorris b | Overall ExperienceFriendly staff. New Vehicle. $19.95 local a bit deceiving because it's .69 per mile as well, but relatively affordable for what was needed for this move.
dorris bIf a reservation changes location due to availability, a phone call to the customer should be done.
Sebastian CAlthough my experience went well, the driver side door would not latch unless you slammed it extremely hard, and the wiper blade were in terrible condition.
Wayne VCommunication. As a first time U-Haul renter I was not explained anything. I know it was 20 min before closing but I was not explained anything. I asked if I could return to a different location and I was told NO. With no explanation or other possibilities. I have U-Haul place 3 minutes from my home, and I had to drive 15 miles back, plus my actual vehicle, to drop it off. In the middle of rush hour and rain. Wasn’t even given instruction on how to return aside from drop the truck and key. Christopher A was no help. I will never use U-Haul again.
britaney gi didn't move out. The office charges me twice for my unit and then gave me a 20.00-dollar late fee. The manager was supposed to fix but I never recieved.bank charge me twice. I am now getting a overdraft charge on my checking account.
Karen H | Overall ExperienceNothing. Your facility was easy to access, your staff were knowledgeable and helped us with the check in process and our needed moving supplies. The truck was clean and ready to go when as planned. overall a great experience.
Lisa RN/A
Kevin CStaff was exceptional..
kenneth DExcellent customer service
John MFirst time experience went well.
Susan JEldred chestnut
Eldred CThe cost per mile is ridiculous... For a simple 30 mile move of appliances, I was charged over $90... $20 for the rental, $11 for insurance, $7 for the dolly... And I broght it back with a little extra gas and clean... Over $50 for milage... A bit much but the staff were great and the vehicle clean...
FELINA MWonderful experience, Two Thumbs Up 👍👍
Kevin jBe more attentive. Easy transaction, but didn’t ask me if I wanted coverage or additions before giving me my total and telling me to pay. Materials and trucks were not well maintained at all- dirty and dusty. Staff was immensely uninterested and did not make my experience welcoming at all.
Bianca WDolly was not in the truck
Besart KI don't understand why I go through online entering all of my information just to get to the store and have to do it all again?
FELINA PAfter starting the rented van, two warnings displayed on the dashboard regarding low tire pressure for both the right and left rear tires. These items should be resolved by U-Haul prior to renting out their equipment. Upon pressing the information button, I saw that 3 tires were in the mid-50's and one tire was over 70 lbs. Per the actual tire, they s/b inflated to 80 lbs.
Michael ZThat was one thirsty truck.
Steven BAbsolutely nothing, fast friendly service was given.
jason aCheck engine light was on but was told it’s the sensor. Trucks could use updating… roll down windows and non-power locks.
Tammie CTrailer had trash inside. Ramp was slightly bent so it was very hard to get pins into sleeves. Hammer was left inside trailer. Trailer towed fine.
William RThe staff that this location is extremely rude. Name tags were not worn so not sure who the guy is but he is the most unprepared person. Picking up boxes at 9am and nothing was ready and he says oh I didn't know you would actually be here at 9.... why schedule a time if I'm not going to be there. The girl behind the counter has a totally shitty attitude and doesn't bother to lift her bed out of her phone. All while I'm sure management is just there sitting on their asses
Joshua GThe van was clean, but the S.M.E.L.L. sprayed air freshener multiple times. glad i wasn't transporting fabric items...
LeAnn GWe rent from here a lot. They are very friendly and helpful.
Eric ENo complaints
Rashida B | Overall ExperienceHappy with the price and that its heated,
Ryan M | First ImpressionsPrice raised for nothing.
MICHAEL S | Overall ExperienceFriendly Staff and reasonable rates, in addition to a vast assortment of moving vehicles.
Richard M | First ImpressionsWell maintained usual building .
Donnell B | Online Move InCustomer service is awful, especially when trying to call in. I’ve waited over 40 minutes each time I tried to contact the store.
Richie H | First ImpressionsConnor was incredibly helpful and kind. There was a problem with my reservation and he managed to get everything fixed very quickly.
meghan w | First ImpressionsI needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.
denein f | Overall ExperienceI would like to have had a down level locker
Tanya C | Online Move Inthe storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .
Sarita F | Overall Experiencethe staff there is awesome
Karen H | First ImpressionsThank you so much ver good storage no problem s very nice employees
Gwendolyn M | Overall ExperienceVery pleased with the service.
Nathaniel P | First ImpressionsMarina was awesome and Alex was very helpful!!
WEndy S | First ImpressionsNo real complaints. Thank you.
CARMEN S | Overall Experiencestaff is great
Karen H | First ImpressionsVery nice and professional young lady Thank You
Gwendolyn M | First ImpressionsStaff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.
Sharon B | Reservation