Customer Reviews for U-Haul Moving & Storage of Riverside

Rating:

4.0

Overall a good experience.

Rating:

5.0

Excellent customer service

Rating:

5.0

The trailer was plenty wide for the vehicle we hauled but we weren’t aware that the back corners of the walls protruded on each side across the back reducing the open with and both back tires were almost touching. It was the trailer with a lift ramp. Otherwise all went well.

Rating:

3.0

Dolly was not in truck. Once we opened the truck and realized it was not given to us ot was too late to go back.

Rating:

5.0

There was a bit of a wait at the counter, and the only open parking space had what looked like sandbags partially blocking it so I parked with the trucks. Bathroom was clean, service was friendly and fast as they could be. It's a spring weekend so peak moving season and delays are expected, but please keep limited parking clear.

Rating:

5.0

I like the showroom

Rating:

5.0

Nothing. Customer service at its best. Thanks.

Rating:

5.0

Great experience

Rating:

5.0

I had a reservation to get a truck at the Beavercreek location but their payment system did not work and I had to go to another location. The Linden Ave location was wonderful and super helpful

Rating:

5.0

I had a great experience at the Linden Ave U-Haul. Friendly and helpful staff. Very efficient. Quick and easy to rent. Affordable. Highly recommend.

Rating:

5.0

Real nice professional guy helped me out and was kind recommended to all

Rating:

5.0

This place was amazing. Very knowledgeable

Rating:

5.0

ALL was good!

Rating:

5.0

The staff was knowledgeable, friendly, and professional.

Rating:

5.0

N/A

Rating:

1.0

I called and asked what all i needed not one time did they mention 100 deposit. Turn when I got there the man said 34.00 then 1. 00 fee then at last second charged me 100 dollars . When I said something he didn't care he said I talked to traffic and every store is different even though I called that location . Then said I won't get back until 3 to 5 days . Very unprofessional . I will not go back to them again . Very disappointed.

Rating:

1.0

I wouldn't recommend Uhaul to my worst enemy. not only are they not helpful, I got scammed and had to pay 300 dollars extra. I will go elsewhere next time and certainly will let everyone know what a terrible interaction I've had with them.

Rating:

5.0

Great experience.

Rating:

5.0

The drop off location was easy and simple

Rating:

5.0

Just continue to be kind and courteous.

Rating:

5.0

Everyone worked out well and as planned

Rating:

5.0

The staff is very professional and friendly. They always have the equipment I need. Have always talked up Uhaul on Linden and elsewhere

Rating:

5.0

My only concern is I paid a total of around460 dollars which is pretty high. I could have hired someone for less money

Rating:

5.0

Nothing, everything was wonderful.

Rating:

4.0

Everything was great, the only problem was that I ordered 10 cloths to wrap the furniture and they were not delivered to me.

Rating:

3.0

Ridiculous, as soon as you are moved in, rates start going up. I was paying nearly double what my move in rate was. I actually got a 10x20 closer to my home for less than I was paying for a 10x10 at your facility. Anyways glad I found a cheaper option. As I could nearly rent an apartment for what you were charging in total for what was a 10x20 storage area. Nearly $500/month. Insanity.

Rating:

3.0

Employee attitude was offputting

Rating:

5.0

Zach was great they treat me very good since i came to them instead of the location right around the corner from my new house. The location that I refuse to ever visit again is on Harshman road in Riverside Ohio.because of how I was treated.

Rating:

5.0

Easier than I could have imagined. I will definitely use UHaul again.

Rating:

5.0

The improvements to this location's physical layout and service capabilities are quite impressive. I had not been to this store location for several years, and am impressed with both the physical improvements, and the customer service focus exhibited by the employees.

Rating:

5.0

Clean and Disinfect the steering wheel. Driver's side visor kept falling down. The truck would always start out in towing mode and sounded like it was gonna blow up until I found the button to turn it off but even after turning off tow mode it would come back on the next time I started the truck. Besides those 3 issues the truck ran good.

Rating:

2.0

We always seem to get charged for “more” miles or gas or both. We put the same amount of gas back in the truck that we used this time and I was still charged for more. The last two times I returned a truck there I was overcharged miles.

Rating:

5.0

Excellent staff, friendly and courteous. Hooked us up checked. Lights end on our way.

Rating:

2.0

I reported a break in of my unit and asked for someone to contact me about the incident and no one called back. When I called the office to notify them, they said I didn't have Uhaul insurance and there was nothing they could do and to call my insurance company. I asked for a manager to call me back and they said they would have the storage manager contact me. The police also stopped in the office as part of their report. The issue is there is a large gap at the top of some units people can climb over and get in. This appears to be how they accessed my unit. Not much was taken, but the lack of concern on Uhaul's side has lead me to move to a different service.

Rating:

5.0

Very good location. Clean and organized store. Have rented here many times and bought supplies. Very good customer service.

Rating:

5.0

Apo to checkout truck condition did not work woth iPhone ios lastest update.

Rating:

5.0

Very timely, courteous, and have great attitude. They work well as a team & do great packing items into a moving truck. Would definitely use them again.

Rating:

4.0

Make sure that you check the reservation thoroughly not to miss the add on like dolly. Also make sure the person who picks it up is listed.

Rating:

5.0

Very efficient process.

Rating:

4.0

Additional help during rush times?!

Rating:

5.0

Checking in the young lady we had was very well experienced and very pleasant. Linden is the only location I’ve ever used.

Rating:

5.0

my experience was very good. no issues. appreciated that this location had very early hours on a Saturday.

Rating:

4.0

Its an older truck for an in town move. I didn't expect much. More than 1/4 tank of gas would have been nice.

Rating:

4.0

I've been dealing with you all for years especially the one on Linden Avenue Dayton Ohio. I have worked with the one on East 3rd Street a few times and had good dealings with them . The one on Linden Avenue I use a lot because it's close to my house first time I went there I had a trailer hitch put on they're real good job.

Rating:

5.0

I've used U-Haul Storage for over a decade and it has always been clean and safe. 5 stars ⭐⭐⭐⭐⭐

Rating:

5.0

Any problem I had with my experience had nothing to do with the staff, but mostly had to do with my inexperience with driving such a big truck.

Rating:

4.0

Was able to answer all the questions I had

Rating:

2.0

This place only puts you on hold when you call and they don’t come back to the phone. They overcharged me a gas fee when I have pictures that show otherwise.

Rating:

5.0

I was bumped to this location from original Beavercreek location because U-Haul failed to have a truck they promised. That being said, the Linden Ave. location was wonderful. The lady that helped me get the truck was quick and knowledgeable, in and out in 5 min. On return, lady was equally knowledgeable and was very efficient. This location was 5 star.

Rating:

5.0

Customer service matters! Good job gang!

Rating:

5.0

The U-Hsul team was great - both in picking it up in a timely manner and in returning the 5x9 trailer with ramp. Kudos!!

Rating:

5.0

Very friendly, professional, and accommodating. Very positive experience. I would recommend this location and equipment.

Rating:

4.0

We actually checked out of the unit around 1:30 pm on Saturday 9/21/24 - not 9/25 as listed above. Please advise if I will get any reimbursement for the prorated days that were paid for in the month already .

Rating:

5.0

The staff was very helpful and kind. Great team you have at this location.

Rating:

5.0

Cora , Cheyenne, Zach , and Daniel always take care of me I see them probably 20 times a month and they go above and beyond for me and my co workers , I’m all over the country and this is by far the best uhaul I deal with

Rating:

4.0

Easy and simple.

Rating:

3.0

Unhappy staff

Rating:

4.0

Associates were quite helpful and accommodating with getting things done in a timely fashion.

Rating:

4.0

Stopped at your office and received friendly tips from Chey and other staff. Thank you. This is definitely a better facility than other locations. Well maintained and kept.

Rating:

5.0

Great people , numerous occasions they went out of their way to help me or my company out

Rating:

5.0

People are very friendly and helpful. Unit not swept well, but ok, so that is how I will return it. Overall, best Uhaul storage I have had (this is my third location).

Rating:

5.0

Zack was friendly and very helpful Very informative about u-haul products and storage units. He made it so easy to purchase a unit

Rating:

4.0

Please be a little more patient with directions to your storage lockers when dealing with your older and disabled customers!!

Rating:

3.0

At one point a lock was placed on my storage locker even though my account was current. It took the employees an hour to unlock my locker, and this experience was extremely inconvenient. Apparently nobody had time to unlock my locker to allow me access.

Rating:

2.0

I used this storage facility for two years, and the price always went up. When I came back to pick up my stuff in my unit after 2yrs, there was rat 🐀 poop 💩 everywhere on my stuff. This a indoor climate controlled facility with a rat problem. Lastly there is a window completely broken and pieces everywhere. It is covered up by cardboard. The glass was never picked up. I am completely surprised how this store runs a business. Never recommending to anyone.

Rating:

5.0

I was always satisfied with your service and facility. I'm 81 years old and just had to downsize.

Rating:

3.0

Entrance code to storage area frequently was dysfunctional

Rating:

5.0

So lucky to have this Linden Ave property running like a wobbly top thru weather and stress and often demanding circumstances.

Rating:

5.0

I like that the round locks that the customer used to have to buy they are already inside the storage unit

Rating:

5.0

Very clean!

Rating:

5.0

the prices are getting too high..i 1st started storage there it cost 43 dollars a month when i checked out this last time my rental cost 83 with insurance..too much

Rating:

5.0

Thank you for all you do 🙏

Rating:

5.0

Great storage unit, they just didn’t have the size I needed. They found me another one nearby though and were extremely helpful!

Rating:

5.0

I had an amazing experience here! The owner was very nice and extremely helpful! I would highly recommend.

Rating:

5.0

The manager and staff have always been very helpful even when a billing cycle was interrupted due to my own oversight.

Rating:

1.0

My account was hacked. Said I had moved out of the unit but I didn't I had to come to the office to get it straightened.I asked the clerk to consider a month's free rent for the trouble,gas had to pay for a ride, and the overall hassle of making a new account, etc. She called the manager and he said to me that he was going to honor free rent...he lied.

Rating:

5.0

The staff was friendly, efficient and knowledgeable both and check in and check out. We were very happy with our experience.

Rating:

3.0

The restrooms were dirty and no toilet paper and paper towels. I had two units and one of my units didn’t have a payment method attached, so I got charged a late fee. Then, it took me driving their after two weeks of moving out of my units to close my accounts so I wouldn’t get charged for another month.

Rating:

5.0

Very pleasant staff. When there was a change in plans, everything was handled in a professional manner. I would rent from here again.

Rating:

5.0

The young lady that checked me in was friendly, knowledgeable and efficient. I didn't get her name but she is an asset to your organization. I'm sure you can get it from my information. She deserves a pat on the back. She represents you well.

Rating:

5.0

they made me feel safe

Rating:

3.0

In the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54.99 to 59.99. We were annoyed at the immediate almost unstable $5 increase to 64.99. When the rate eventually increased to 79.99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.

Rating:

1.0

I’ve been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn’t know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculous

Rating:

3.0

We were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?

Rating:

5.0

Great location, price, cleanliness and service,

Rating:

5.0

Extremely friendly and helpful.

Rating:

5.0

Thanks everything is great!

Rating:

3.0

I didn’t appreciate UHaul raising the rates without giving me a notice, and time to decide if I accepted it. Also didn’t appreciate the no pro rate time. If I don’t use an entire month I shouldn’t be charged for it. I’ll never use UHaul for anything else ever again. You Lost a customer for life. I also will not recommend you to anyone.

Rating:

5.0

I was very impressed with the staff. And the cleanliness of the units.

Rating:

5.0

very nice

Rating:

4.0

My only concern was the broken glass pieces in parking lot. Maybe check and sweep parking lot.

Rating:

5.0

I have always been very satisfied with your services.

Rating:

4.0

Only one parking space has really easy access to the storage space. Could be two, or maybe three, if one was for a van without a frailer.

Rating:

5.0

Great customer service 👍.

Rating:

5.0

I have always been satisfied with your services.

Rating:

5.0

Scott Ross was extremely helpful in the process of getting the needed storage space.

Rating:

5.0

I turned in a locker. I thought i should of got an return..my payment was not up till the end of the month..thsnk you

Rating:

5.0

Sarah H was excellent!

Rating:

5.0

Very clean and easy to access. Moving carts always available

Rating:

5.0

Staff was always very helpful and friendly. Especially the young lady! (I can't remember her name).

Rating:

4.0

Thanks

Rating:

5.0

The man that helped me was extremely professional and courteous. He did his job well and still kept it friendly.

Rating:

5.0

Staff was great! Professional, friendly and informative! They deserve a team award!

Rating:

5.0

Great experience! Staff was extremely helpful and very pleasant to deal with.

Rating:

5.0

The loading/unloading vehicle lane facilitated easier transition of our belongings. It was especially useful on a misty morning. We also appreciated that carts that were provided.

Rating:

5.0

Always get what we request and good customer service.

Rating:

5.0

The facility is clean, well lit and climate controlled, and alarmed. Very good for the money.

Rating:

5.0

..

Rating:

5.0

WONDERFUL SERVICE!!