Customer Reviews for U-Haul Moving & Storage of Salem

Rating:

5.0

Everyone I worked with was very helpful.

Rating:

1.0

My rental was reserved for 10a.m. I arrived at 9:45. There were 6 people in line ahead of me. One person frantically working the desk. The wait was long. He was busier than a one arm paper hanger. After sometime another person came in and took over duties at the desk. The chap that was working behind the desk went outside to pull up rental trucks and get them warmed up. Still standing in line to get my rental van, the former desk chap came inside and said who owns the Cadillac? I responded I do. He then proceeded to accuse me of trying to "hide my car" amongst "his trucks" . "I think you're trying to hide your car" He got right in my face in an accusatory manner. "You're trying to hide your car" 1st of all How do you hide a Cadillac sedan. 2cnd of all Why would I try to hide my car. I haven't been in that uhaul facility in years so one of my questions when and if I ever got to the counter was where he recommended I park my car while I used the rental van. After another 45 minutes I finally got to the counter. Not a good start. Almost two hours waiting, the computer kept going offline. I explained to the man at the desk what the previous chap said...he shrugged his shoulders. I moved my car across the street I never signed a contract. It was sent to me at the end of the day, when I returned the van. When I went to leave with the van the windshield was covered in ice. I took pictures , look them up. I have insurance, I was charged 25 Extra dollars for uhaul insurance because I didn't know my policy number....nice trick uhaul. Had I known previously I would of brought my policy with me. Again computers still going offline. Rental was 19.95 What is the 99.00 dollar charge? I put I gas in it before I brought it back. More than was in it previously. I took pictures of that also. What was the gas charge? Nothing was explained except don't put anything on the wheel wells or drag anything over the floor of the van. I will never use uhaul again. I will not recommend uhaul to family or friends or anyone I work with. Customer service was horrible by the 1st guy who walked with a limp and was very short. The second guy was okay. He checked me back in and asked me about the gas.I told him I put gas back in it a little pass the 1/2 way point. Do better uhaul in Salem. No stars.

Rating:

5.0

Easy and helpful experience! U-Haul always makes moving a bit less stressful with their easy system

Rating:

3.0

The app to take pictures of the van prior to leaving was not working and this location marked that there was "inner wheel" damage that I did not cause and sounds completely ridiculous and made up. Thankfully I bought the insurance.

Rating:

4.0

location is a bit tight when you arrive with a 20 footer and an auto transport, fortunately the personnel that night was very helpful.

Rating:

5.0

Fast and Friendly service Thank you very much for being there.

Rating:

1.0

I received a bill for $440.00 I was charged for a safe move which I did decline. I called and asked a rep what the total cost for renting a van for 6 days and he told me $287.22 When I told him how much I was charged he got all nervous and told me to call customer service. Also I was charged $108.00 when I asked the store rep he told me i was for vehicle damage. I told him no way i drove careful then he said it was interior damage a broken gas cap from moving something heavy. I told him I only put stop and shop food bags in the back, I did not move anything. No satisfaction from customer service so Id say beware of the extra cost they dont tell you about

Rating:

5.0

Staff was there to get us on the road asap. Return was simple and bill was accurate and ready in a minute.

Rating:

5.0

Lewis, Manager at Salem MA, was outstanding in every way. Professional, courteous, knowledgeable and a pleasure to do business with, a real asset to U-Haul.

Rating:

5.0

The gentleman that helped me was excellent. He stayed calm and answered all questions especially for the man renting before me. I would have lost my patience, this worker is an asset to your company!

Rating:

1.0

I think I was overcharged according to the mileage, don't overcharge that is outrageous amount to pay for a few hours and for about 67 miles I don't think you're price was right I will never rent here again 😞

Rating:

5.0

We had a weird issue with the battery with the truck, not starting. The guys in the Salem MA office got us help within 10 minutes and we were on our way.

Rating:

5.0

The employee was excellent

Rating:

2.0

Long wait. To rent. Truck took a long time to shift into gears and had one headlight out. Returning waited 20 min. Ended up going in and to employees are having a chat session. Meanwhile three trucks were outside waiting for help to checking. Poor service.

Rating:

1.0

Very poor customer service by rude employee named James

Rating:

5.0

Great staff, knowledgeable

Rating:

5.0

Awesome staff they do great work.

Rating:

5.0

Incredibly helpful front desk staff. Helped make the process seamless and explained everything with care. Thank you, Anthony!

Rating:

5.0

Salem the Man that help me was running everything from counter to going out back to bring and inspect truck, all alone he quickly got me on the road in 5 minutes. Very professional. Chicopee was very fast, about 3 mins, drove in and just handed key, and I asked the receipt set email. in and out in 3 mins, very polite and professional. As a Public Adjuster, I will be sending clients to rent trucks and storage when fire or water losses require a partial or full "pack out" Very Happy to recommend to my clients.

Rating:

5.0

Salem U-Haul continues to improve and it’s likely because of the long-term employees, all of whom are friendly and efficient. The only improvement I can think of would be to purchase part or all of a contiguous lot to make driving and parking personal vehicles easier.

Rating:

5.0

Luis was beyond friendly and helpful 10/10

Rating:

5.0

Assistant manager was terrific. He was safety conscious and really knew his stuff. I had a concern about getting back by closing. He offered to call me and meet me if I was going to be a little late. That's 5 star service!

Rating:

5.0

Louis was AMAZING!! Super friendly, efficient, got everything done that we needed quickly and explained everything in detail so we understood the process well. I am an artist and will need to rent a truck often for deliveries and shows- I will always come back here!! Thanks, Louis!!

Rating:

5.0

Even though very busy, attendant was friendly and efficient in helping customers.

Rating:

5.0

My go to place for many moves

Rating:

5.0

Just keep doing what you doing now

Rating:

5.0

Luis and the crew are great friendly outgoing and professional. Very knowledgeable on the rental ways.

Rating:

5.0

Excellent customer service !! Informative and helpful. They even called me right away when I left my phone in the vehicle .

Rating:

5.0

Person who helped with pickup of van was A-1.

Rating:

5.0

Excellent customer service. Gentleman saw I was struggling with mobile app and came right over to help. I was grateful he made pick up so easy! Dropped truck off, staff just as responsive. Thank you!

Rating:

5.0

I can see absolutely nothing that you could do to improve for the next customer. Excellent customer service. Kind, attentive, professional, polite. What else can you ask for ?????

Rating:

5.0

The service was excellent only problem I could say is I didn’t have enough room to take a full picture of the equipment

Rating:

5.0

Very friendly customer service

Rating:

5.0

The crew at U-Haul Jefferson St Salem, MA has ALWAYS been very helpful and professional. We were under a tight time schedule with this recent rental. They got us checked us out a little early...we got the job done and their truck back without any problems. We recommend this U-Haul site to anyone needing 1/4 ton truck. Good people....

Rating:

5.0

I love those guys. They are wonderful. My office is in Lynn next to U-Haul company, I preferred to pay for the extra miles to go to my guys in Salem.

Rating:

5.0

Nothing. They were great. A very busy Saturday and they multi-tasked and were incredibly helpful. Highly recommended.

Rating:

2.0

I got into my truck and there were boxes from the previous driver in the front seat which I had to remove. Upon returning the truck cleaned and swept they charged me a cleaning fee. Keep in mind I moved furniture of which doesn't get the truck dirty. I have used this location 4 times and never have been charged for this. I will be going to a different location next time.

Rating:

3.0

Manager was rude to fellow employee.

Rating:

5.0

I appreciate how the staff made my reservation booking easy and convenient.

Rating:

5.0

The person opening the shop was all by himself because other employees called out. He did an excellent job getting me processed and out the door. You need to hire more reliable to help guy because he was doing the job of 3 people.

Rating:

5.0

Location relatively convenient. Staff were helpful.

Rating:

4.0

Louis is a very hard working and pleasant employee

Rating:

5.0

Staff were super friendly and great to deal with

Rating:

5.0

Anthony was kind professional and very informative. We will certainly use this location again

Rating:

5.0

Best Uhaul location in the Northshore area. They will hook you up for sure.

Rating:

5.0

Excellent employee that work in salem mass they go way above expectations

Rating:

2.0

Took a long time for anyone to even show up to cover the desk. Then we had to wait a long time for them to find a truck for us to use. The parking lot was full so we had to find street parking to leave my car for the day.

Rating:

1.0

The brakes were very uncomfortable to use and because I was had anxiety about getting where I needed to get there was no time to waste I wasn't I wasn't in the mindset to call and or go back and exchange the truck but once I did return the truck I asked the manager if he could you know give me a partial refund and he said no you use the truck for what you needed to use it for so no you can't get any partial or full refund. He was so rude and so not trying to understand and definitely not customer friendly he even said to me can you make sure you don't come here anymore and go rent somewhere else!😰😱😭

Rating:

5.0

Such a busy location, especially this time of year. The team was efficiently moving customers through and we breezed in and out both picking up and dropping off a trailer that we have rented twice in the past couple weeks. Fantastic group and dependable equipment. We'll be back.

Rating:

1.0

I was quoted $66 then charged $104. When I called to discuss these charged I was hung up on. I will not only not recommend this location but uhaul at all

Rating:

5.0

Easy booking online, less than 10 minutes to pick up and drop off when we were done. Highly recommend if you need a van to move.

Rating:

5.0

Friendly service and pleasant atmosphere

Rating:

1.0

Car rattles, very old. Insurance apparently now mandatory. Long wait times. Unfriendly staff.

Rating:

5.0

Excellent

Rating:

5.0

Experience was excellent!

Rating:

2.0

First, I want to make it clear that the people working here are great - really excellent service and the trucks are clean. But, I had two problems. One was being charged an erroneous fee that was associated with someone else’s name and state. It took the person helping me a long time to solve the problem (not his fault - entirely a lack of response from where he had to call). The second problem was that the truck I drove was not mechanically sound. The backup camera only worked on occasion. Second, the truck has a transmission problem, or something. About half of the time, it wouldn’t accelerate, revved loudly without moving for 10 seconds before switching in to gear.

Rating:

5.0

The employees were helpful and the recommendations were perfect for our needs.

Rating:

5.0

Awesome just Awesome

Rating:

5.0

Customer service on pickup and return was superb. Link to upload photos was helpful.

Rating:

5.0

Very happy with thie service, I left a small bag in the truck and they helped me find it,

Rating:

5.0

You can please nothing. The manager’s top-tier takes care of the customer when he walks in is one of the best employees are all good everybody’s respectful great team in Salem.

Rating:

5.0

Excellent service.

Rating:

1.0

The vehicle has an exhaust leak in the cab. Engine light on. When I told the manager he screamed at me like it was my fault and I had to have my husband speak to him. I will never rent there again under any circumstances. I should get a full refund. I was sick for two days because of the exhaust!

Rating:

4.0

Had an equipment issue. Staff very good

Rating:

5.0

I frequently rent from this location. Good people, great service never had an issues.

Rating:

5.0

Very easy pick up and return. Local staff were very helpful in accommodating last minute change to our reservation.

Rating:

5.0

The service provided by the staff was excellent. They were very dedicated to customer service and worked really hard on a busy day.

Rating:

5.0

Bueno trabajadores

Rating:

5.0

We had to move during "h*** week"—on the dreaded August 31/September 1 days in Boston. Anthony Gambale personally made our difficult and stressful move much easier, while every single member of the staff was professional, friendly, and willing to go the extra mile. Every detail, even the ones we missed (like requesting overnight storage) was handled with cheer; we were given the option of larger truck for move-in-day, which was radically better for our needs. Even when we brought the truck back just-before-deadline on move-out day, and offered to unload in minutes in front of the storage building, they said not to worry about it, but if they needed the truck that quickly, they would tell us. It was near closing, and they even provided a few minutes of labor to speed the second-floor storage unit loading up. This was DisneyWorld level customer service. We were impressed.

Rating:

1.0

VERY UPSET!!!!

Rating:

3.0

I cleaned out my storage yesterday and terminated my lease. A rat trap was in my unit and rats had shredded and nested in some of my belongings.

Rating:

1.0

You should have scanners in your locations for drivers licenses N cameras for pictures when you APP and does not work be more likena physicians office where the checking in fast and simple I spent 2 hours just to rent a simple storage unit shouldn't be rocket science!!!

Rating:

4.0

Need new stairs for upper units, very difficult to maneuver.

Rating:

5.0

Anthony was fabulous! I have had numerous issues trying to get my ubox delivered when speaking to U-Haul customer service team. No one seemed to understand the process. When I went to the U-Haul location, Anthony understood exactly what I needed and was extremely helpful! I now have a storage until at his location. Give this man a raise ;)

Rating:

1.0

Bad service , very dirty rat droping all over

Rating:

2.0

Storage area was not clean. When I started moving my belongings I noticed mouse droppings on some of my boxes. When I was ready to leave I was kept waiting in the office because even though there were 3 staff and only two customers I was told I had to wait for the manager.

Rating:

5.0

Manager on duty when I closed my account could have been more friendly after I used their service for 3.5 years. However the Regional Manager or Sr Manager was excellent and very understanding and customer focused.

Rating:

5.0

I have rented numerous trucks from Uhaul from the past, and this location is excellent. Anthony and Chris are super friendly and helpful, always going out of their way to give great customer service. Seemed like every time I was there, Anthony was there to help me with whatever I needed, and he was always so patient, kind, and accomodating. Uhaul is a big company, but they make that branch feel like a local neighborhood rental and storage place. Just great service. 10/10. Thanks for everything!

Rating:

5.0

Clean, well lit, organized. The on site staff is professional, friendly, well prepared. I am glad I chose UHaul Self Storage in Salem, MA.

Rating:

5.0

Great big thank you for safe clean secure convent

Rating:

4.0

The storage unit with a ladder walk up, left much to be desired. Anything heavy would be like impossible to to leave here so unless I get a bottom unit, I’m gonna have to pull out before the month is out even though it’s been free and find a place where I can at least put heavy stuff in, otherwise I love this U-Haul place. I’ve been using it for well over 20 years not for storage but for trucks and supplies it’s better than it ever ever was. It’s super top-notch, modern and friendly as ever can be the people and helpful.

Rating:

5.0

After a rough couple days with very little sleep moving up from Manhattan it was a huge relief to have friendly, professional help with returning and storage. Max is definitely ready for his assistant management position and went above and beyond to help me get my storage unit set and truck returned. Anthony’s leadership and poise were critical at drop off and he has been very helpful resolving discrepancies with the New York pick up location. Make sure you hold on to these guys.

Rating:

5.0

Anthony was very helpful & considerate

Rating:

4.0

The people were good. I was just asked to do everything in the office that I did online. Exactly the same. I feel like I would've been quicker if I had just shown up. I figured the process would have taken less time since I went online.

Rating:

5.0

Very easy to access, safe and clean.

Rating:

5.0

The storage area is brightly lit, with parking right next to the building, and several carts and stair ladders to use. I made my reservation online and everything was ready for me when I drove over. The man who helped me was friendly, went over everything in detail, and answered my questions.

Rating:

1.0

stills didn’t receive my $69

Rating:

3.0

The only reason I left is because I’m too old to have a storage up top and move those stairs around. If I was in my 20’s maybe.

Rating:

3.0

The two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not

Rating:

5.0

The staff were nice and went out of their way to help us, they should definitely get a raise.

Rating:

5.0

N/A

Rating:

5.0

The staff was very helpful and accommodating when I needed it most. I wasn’t even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated

Rating:

5.0

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

Rating:

1.0

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Rating:

3.0

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Rating:

5.0

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Rating:

5.0

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

Rating:

4.0

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Rating:

5.0

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Rating:

4.0

I had a storage unit there for almost a year and during that time the staff was always helpful and courteous.

Rating:

5.0

Thank you

Rating:

5.0

Kyle Mills is THE BEST!!! He takes the time to make sure that “All is Well”.

Rating:

4.0

Overall, really good.

Rating:

5.0

Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

Rating:

5.0

Manager and staff courteous and professional

Rating:

5.0

the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

Rating:

3.0

The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

Rating:

2.0

I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

Rating:

5.0

Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

Rating:

5.0

Awesome service

Rating:

5.0

the girl working was very good

Rating:

5.0

Staff was excellant.

Rating:

4.0

I need Scott, the district manager to call me

Rating:

1.0

Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn’t have 15’ trucks like I needed. Had to wait hours for one to show up